Extended communication server: Fax Server- Administration

This document explains how to install and configure the Fax Server on ECS and OXO. SOTWARE MODULE CONTENT The fax server module is composed of the following patches: P-6291 : Opening patch for FAX server service pack P-5665: Make ldap restart synchronous. P-5602: Upgrade MySQL Server P-5870: Add the hidden domain name capability for the mail system P-5680: Directory evolution for the FAX server P-6178: Upgrade DNS daemon to prevent security issue P-5644: Install core component of the Fax Server P-5645: Install system part of the Fax Server P-6150: Improve channel management for fax server P-6269: Improve the installation of coversheet editor P-6292 : Closing patch for FAX server service pack PRE-REQUISITE Applicable ECS releases: - 4.0 + S-0001 + S-0002-4.0.1 + S-0002-4.1 A FEW TECHNICAL DETAILS - Fax server uses SIP protocol - Ports use : o 5060 TCP from ECS to OXO o 5059 TCP from OXO to ECS - RTP / SRTP supported - The OXO should use an ISDN or analog line for the FAX (SIP provider not supported) - Fax call routing is not supported. A public phone number must be dedicated to each public fax number. All Rights Reserved Alcatel-Lucent 2008 8AL 90403 USAA ed.01 Page 2

INSTALLATION The FAX server can be installed from the FAX server CDROM delivered with your ECS or from an archive available in the ECS support web site. INSTALLATION FROM THE CDROM Extended communication server PREMIUM edition Insert the CD-ROM in the Appliance CD drive. Then log on the ECS as superadmin and click on "Appliance / Update / Update from CD-ROM/USB". The service pack installation will proceed automatically. Extended communication server COMPACT edition Insert the CD-ROM in a USB CD drive connected to your ECS. Then log on the ECS as superadmin and click on "Appliance / Update / Update from CD-ROM/USB". The service pack installation will proceed automatically. INSTALLATION FROM THE ECS SUPPORT WEB SITE - Connect to the ECS support web site http://support.rightvision.com then go to PATCH/MODULE / Linux range. Then download the FAX server archive available in this page. - Unzip the downloaded file in the root directory of a USB key (Note: With WinZip, the option "TAR file smart CR/LF" option must be unchecked). - Connect the USB key to the ECS. - In the administration interface in the menu "Appliance / Updates", click on "Update from CDROM/USB". The service pack installation will proceed automatically. You can check the patches installation in "Appliance / Updates / Analyse updates already performed". Note: the installation can last about 10 minutes Once the installation as been confirmed, reboot the ECS to terminate the installation. CONFIGURATION OXO Side This chapter is applicable with OmniPCX Office release 700 and higher. All Rights Reserved Alcatel-Lucent 2008 8AL 90403 USAA ed.01 Page 3

ECS fax server needs a trunk SIP between OXO and ECS to send and receive fax. In the following OXO trunk SIP configuration, we supposed that the OXO has already and properly been configured (analog access, terminals ) Trunk SIP Configuration on OXO Connect with OMC on your OXO Hardware and Limits\ LAN/IP Configuration - Change the default router address by the IP address of the ECS Voice over IP\VoIP: Parameters - General tab: o Number of VoIP-trunk channels: select at least 2 channels o VoIP Protocol: SIP - Gateway tab: o End of dialing table used selected External lines - List of Accesses o Select VoIP access and click on details button o Click on Link Category button LC No norm.: 12 LC No Rest.: 16 Voice/Non V. norm. 2 Voice /Non V. rest. 2 Click on OK o Public Trunk not selected o Click on OK - List of trunk groups o Select a free index (no trunk add on it) and click on Details button Add the VoIP access Click on link category and set LC No norm. And rest. To 2 Numbering - Numbering plans o Internal numbering plan Secondary trunk group In the Start and End fields, enter the number you choose for fax number Base ARS NMT Keep All Rights Reserved Alcatel-Lucent 2008 8AL 90403 USAA ed.01 Page 4

Priv Yes o Public Numbering plan Secondary trunk group Start and End fields: fax public number (can be the same value or a range) Base ARS NMT Keep Priv Yes o Private Numbering plan Secondary trunk group Start and End fields: fax public number (can be the same value or a range) Base ARS NMT Drop Priv Yes Nota: Create as secondary trunk as fax public number if they aren t continuous - Automatic Routing Selection o Trunk groups list Add the index you choose in List of trunk groups Ident is V o Gateway Parameters Index: choose a free index RFC 3325: YES Remote SIP Port: 5059 o Automatic Routing: Prefixes Add for internal number Activation: Yes Net: Priv Prefix: Enter the prefix you choose in the Internal numbering plan/secondary trunk group Substitute: Same as prefix TrGpList: List of sip trunk in ARS/ Trunk groups list Called(ISPVPN/H450): het Right click and select IP Parameters Destination: SIP Gateway IP Address: Enter the IP address of the ECS which will be used by fax server. Gateway Alive Protocol: SIP Option Gateway Bandwidth: Select the bandwidth supported by your network Gateway Parameters: Select the Index of the gateway previously add Add for Public Number: Same as Internal but: All Rights Reserved Alcatel-Lucent 2008 8AL 90403 USAA ed.01 Page 5

The OXO is now configured. ECS Fax server configuration Demonstration mode Prefix: Enter the prefix you choose in the Public numbering plan/secondary trunk group (The substitution field must be equal to the ECS user Internal fax number ) Note: The FAX server is by default in demo mode. That means you can try the solution which is totally functional with 2 channels. The main restriction of the demo mode is the word Evaluation written on all sent and received faxes. On the Administration interface: - Go in Service management > Fax Server - Fill: o Default recipient address mail (it must be a valid address) o SIP gateway IP address: IP address of the OXO VoIP card - Listening port must be 5060 - Some options allow the administrator to manage dedicated channels for sending or reception as well as the transmission attempts. Note: The channels not dedicated to sending or reception are mixed by default. All Rights Reserved Alcatel-Lucent 2008 8AL 90403 USAA ed.01 Page 6

- In the Coversheet and profiles tab, you can select the form of the coversheet depending several language profiles Note: The used coversheet is the one corresponding to virtual desk language selected by the user. All Rights Reserved Alcatel-Lucent 2008 8AL 90403 USAA ed.01 Page 7

- Once all options set, you can activate the Fax server (On radio button at the bottom of the page) - To set a fax number for a user, go in Directory > Users accounts and in the user profile page. - At the end of the page you have a Fax Server section, you have to fill here the Internal and External Fax Number dedicated to this user. All Rights Reserved Alcatel-Lucent 2008 8AL 90403 USAA ed.01 Page 9

COMPATIBILITY with VoIP SIP service It is not possible to create simultaneously 2 SIP trunks with different properties between the OXO and the ECS using the same IP address. So it is not possible to have fax server and VoIP SIP activated on the same ECS IP. Here are below the supported configurations: Configuration 1: VoIP SIP service on the ECS WAN This is the recommended configuration because it allows the home worker configuration. All Rights Reserved Alcatel-Lucent 2008 8AL 90403 USAA ed.01 Page 10

OXO FAX trunk on LAN1 ECS Internet SIP trunk on WAN Configuration 2: VoIP SIP service on the ECS LAN2 OXO FAX trunk on LAN1 SIP trunk on LAN2 ECS Configuration 3: VoIP SIP service on an Ethernet alias OXO FAX trunk on LAN1 SIP trunk on LAN1 ECS LIMITATIONS 6145: Too much FAX Alert mails received when service starts 6143: Error 602 / Fax call KO from an OXO/ECS system through analog trunk when remote side is also an OXO/ECS system. Workaround: In the analog trunk protocol of external lines, set the parameter Off-hook simul. Closed number inferior or equal to 5000 ms. All Rights Reserved Alcatel-Lucent 2008 8AL 90403 USAA ed.01 Page 11