Aktives Service-, Asset- und Lizenzmanagement mit Altiris Mike Goedeker, Principal Systems Engineer Now Part of Symantec
Agenda Kernthemen in IT Organisationen Kurzüberblick Portfolio / Architektur Altiris und ITIL (CMDB) Service & Asset -und Management Lizenzmanagement Q&A Symantec Altiris 2
Kernthemen in IT Organisationen Windows XP/Vista Migrationen Beendigung von Windows NT4/W2K Support seitens Microsoft Neue Betriebssysteme, neue Applikationen Daten- und Einstellungsübernahme Security Management Patch Management Windows, Applikationen (Microsoft und andere) Sicherung der IT Infrastruktur nach innen wie außen (Endpoint-Security) Security Audits (SOX, Basel2, FDA etc.) Backup & Recovery (Server & Clients) Schutz vor Datenverlust Schnelle Wiederherstellung korrupter Systeme Dedizierte Hardware Unterstützung Health-Monitoring Intel AMT/vPro BIOS-Management Inventur und Asset Management Hard- und Software Inventur Kostenstellen Zuweisung Projektplanungen und Hardware Austausch Analyse Kosten-Transparenz Einführen einer CMDB Lizenzmanagement Festellen von Über-/Unterlizensierung Lizenzoptimierung ITIL/Cobit Abbildung, UNterstützung und Automatisierung von Prozessen Paketierung Integration in Prozesse / Aufbau einer DSL Qualitätssicherung Software Virtualisierung Symantec Altiris 3
Ein komplettes Portfolio Symantec Altiris 4
Altiris Zuviele Architecture: Service Tools, Redundante Oriented Extend Management & Prozesse Enhance Managed Devices / Configuration Items Configuration Mgt. Tools Migration Patching OS imaging Software distribution Discovery Tools UNIX, Linux, Windows, Mac Handhelds Network devices CMDB Asset Repository Software usage License agreement Lease agreements Warranties Entitlements Receiving DSL Packaging Security configuration compliance Vulnerability Management Budgeting Planning Priorities Reporting Service Desk SLAs Network Events Vulnerability Management & Security Configuration Compliance External Data Sources High Repeatable. costs, inflexible Predictable. operations, Invisible vulnerabilities > IT Symantec Altiris 5
Optimierung durch Automatisierung Meet Compliance Demands COSTS Increase System Security Posture Automate Manual Processes Standardize IT Infrastructure QUALITY Gain Visibility & Control Extensible Management Architecture Symantec Altiris 6
Altiris Service Oriented Management Symantec Altiris 7
Altiris und ITIL (CMDB) Symantec Altiris 8
Unterstützte ITIL-Prozesse Service Support Ensure infrastructure availability through management of activities Incident Management Release Management Service Desk Configuration Management Problem Management Change Management Service Delivery Deliver quality, cost effective IT services Financial Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Symantec Altiris 9
Best Practice Komponenten > ITIL Change Dokumentation Tools zur Change Ausführung Prozess Management Analyse - Tools/ Alarme Configuration Management Database Symantec Altiris 10
Best Practice Komponenten > Altiris Reports & Audit Logs Deployment PC Transplant SW Delivery Software Virtualization Patch Management Wise Package Studio Carbon Copy Real-Time System Manager Helpdesk Security Expressions Server Monitor Site Monitor Patch Management Application Metering Application Management Inventory Asset Control Barcode Contract Connectors CMDB Solution Symantec Altiris 11
Altiris Ansatz zur CMDB Incident Problem Known Error Request For Change Release Management Release Management Packaging Version Tracking Package Testing Distribution 2004 Altiris Inc. Service Information Definitive Software Library (DSL) CMDB Reporting Asset Repository Inventory Repository Additional Managed Data Application Metering Contract Data PO / Invoice Windows Inventory UNIX/Linux Inventory MAC Inventory Handheld Inventory Network Inventory Human Resources Financials Active Directory Symantec Altiris 12
Aktives Service & Asset- Management Symantec Altiris 13
Prozess-Beispiel: Neuer Mitarbeiter Beantragung des neuen MA Prozesse in Altiris Überprüfungung & Benachrichtigung Email Worker Console End User Console Custom Web Portal Assign in-stock computer Sub task to assign phone Sub task for network access Automatic task for building access Tasks for other Altiris Solutions (Software Delivery) Install Microsoft Project Approval request Notification example Resource Association Diagramm Weiter zu Lizenz- Management Symantec Altiris 14
Neuer Mitarbeiter, email-beantragung Auto-generated ticket in Altiris Email Request Back to Process Symantec Altiris 15
Neuer Mitarbeiter, Helpdesk-Konsole Worker quick incident template for new employee Back to Process Symantec Altiris 16
Neuer Mitarbeiter, My Helpdesk End User Console to create request New employee request created within Altiris Back to Process Symantec Altiris 17
Neuer Mitarbeiter, Portal Custom web portal to field common service requests Gather input information for request Generate Required tickets in Altiris Back to Process Symantec Altiris 18
Neuer Mitarbeiter, Resourcenzuweisung View all in-stock computers Assign computer to new user Back to Process Symantec Altiris 19
Neuer Mitarbeiter, Telefon-Incident Child Ticket for phone order Parent Ticket Back to Process Symantec Altiris 20
Neuer Mitarbeiter, Netzzugang-Incident Parent Ticket Child Ticket for network access Back to Process Symantec Altiris 21
Neuer Mitarbeiter, Statusverfolgung Auto generate Child ticket for Building access Parent Ticket status changes To planned Back to Process Symantec Altiris 22
Neuer Mitarbeiter, Integration SWD Task to add machine to collection targeted by software delivery. Task to view the software delivery job. Back to Process Symantec Altiris 23
Neuer Mitarbeiter, Genehmigungsantrag Email template to request approval. Approval action updates ticket automatically Back to Process Symantec Altiris 24
Neuer Mitarbeiter, Benachrichtigung Notifications may be used at any step of an incident/change/service request. This example notifies the worker and requestor of an approved request. Back to Process Symantec Altiris 25
Neuer Mitarbeiter, Ressourcen-Diagramm Symantec Altiris 26
Altiris Lizenzmanagement Symantec Altiris 27
Lizenzmanagement Komponenten Lizenzoptimierung Unified CMDB und Asset Repository License Compliance Discovery & Asset Tracking Application Metering & Nutzung Contract Management SLA Management Lieferanten Management Lizenz / Vertrag Analyse Symantec Altiris 28
Lizenzmanagement: SOLL vs IST Altiris CMDB Lizenz-Datenbank Quelle Kombination aus k.+t. Soll & IST FiBu, EK, Audit techn. SOLL (man.) Erfassung, Audit Business-Bedarf Mgmt.-Sicht kaufmännisches IST kaufmännisches SOLL technisches IST technisches SOLL Beispiel Reporting 100 Office 2000 Contract Management 60 Office 4.2 40 Office 95 Software Requests 100 Office Upgrades Application Metering 100 Inventory Word.exe Solution 80 Excel.exe 40 Software Powerpoint.exe Delivery Software Requests Symantec Altiris 29
Lizenzmanagement Screenshots Symantec Altiris 30
Q&A Vielen Dank! Fragen? Karsten Gießen, karsten_giessen@symantec.com Symantec Altiris 31