June 30, 2015 <Name> <Address 1> <Address 2> <City>, <State> <Zip> Important changes to your Checking account coming August 3 rd Dear Member, As part of the integration of HealthOne into New England Federal Credit Union, your existing HOCU Checking account will be replaced on August 3 rd with NEFCU s SimplySmarter Checking TM, a modern Checking product with impressive benefits and low or no monthly fees. The changes to your Checking account are part of a larger integration of HealthOne with the computer systems at NEFCU. You will receive a separate notification in the mail with details about the conversion process, but please be advised that there will be numerous service disruptions over the weekend of August 1 st and 2 nd as we migrate HOCU Checking, Savings, and Loan accounts, along with all related applications and data, onto the core computer system at NEFCU. Welcome to SimplySmarter Checking Your new Checking account, which is identical to what we offer our members in Vermont, comes with all of the benefits of a traditional Checking account, plus convenient electronic access and online tools that offer powerful ways to manage your money. The attached brochure summarizes all of SimplySmarter Checking s great benefits. In the meantime, here s what you need to know about the transition of your HealthOne Checking account: 1. Your Checking account number will change, however your HealthOne checks will still be valid, and any electronic deposit arrangements you may have established will be retained. 2. If you have an ATM Card associated with your Checking account, it will be replaced with a Debit Card. Withdrawal limits will be $500 per day. Purchase limits will be increased to $5,000 per day. You will receive your new card through the mail in the last week of July. Please follow the instructions to activate your new card. Your existing card will not work after August 2 nd. 3. HOCU Online will be discontinued and replaced with NEFCUOnline effective August 3 rd. To continue using online banking services, you will need to register for NEFCUOnline on or after August 3 rd by going to healthonecu.com and clicking on Sign Up at the bottom of the NEFCUOnline login box. You will receive a new member number in the mail in July, which you will need to complete the registration process.
4. HOCU s Bill Pay service will terminate and be replaced by NEFCU s BillPay. You will need to reregister once you have signed up on NEFCUOnline. Bill Pay users will have received a separate mailing with full instructions. 5. Your account will be associated with the surcharge-free SUM, Falcon and CO-OP sm ATM networks, along with the PLUS and NYCE ATM networks. We will no longer participate in shared ATM deposits. 6. The Overdraft Advance feature of your current Checking account will be replaced by NEFCU s Courtesy Pay, with a different set of terms and conditions, which are described in the Courtesy Pay brochure and Pricing Schedule accompanying this letter. In sum: Courtesy Pay will cover your paper checks, bill payments, and/or electronic payments (ACH). One-time Debit Card purchases will be covered for members who have opted in for that service. Overdraft coverage at the teller line and for ATM transactions will no longer be available. The Courtesy Pay Fee (for paid NSF items) will be $19, and the Returned Item Fee will be $24. (Please refer to the enclosed Pricing Schedule for full details). If your Overdraft Advance program has already been cancelled, you will not be automatically enrolled in Courtesy Pay. Courtesy Pay overdraft limits may vary and are subject to change. 7. SimplySmarter Checking includes a standard monthly fee, as follows: Monthly Service Fee (with edelivery of statements) $5 Monthly Service Fee (with paper statements) $7 The monthly fee will be waived if you meet any of the following criteria: An average monthly Checking account balance of $500 or more in the account A primary or joint account holder with deposit and/or loan balances totaling $25,000 or more Recurring Direct Deposits into the account, such as payroll or retirement benefits A primary account holder who is either under age 25, or age 65 and above Once you are registered on NEFCUOnline, you can manage your settings to choose either edelivery or paper statements by going to NEFCUOnline>eDocuments. Please refer to the enclosed SimplySmarter Checking brochure, Courtesy Pay brochure, and Pricing Schedule for a full disclosure of fees, terms and conditions. If you have any questions, please call NEFCU s TeleBranch at 800-400-8790 ext. 2049. Thank you for being a member of HealthOne. Sincerely, Bill Smith Senior Retail Delivery Executive
SimplySmarter Checking can be accessed through NEFCUOnline, your new online banking system. To see a demo of NEFCUOnline, go to healthonecu.com > Account Access and click on the NEFCUOnline Demo Video button. Your Checking Account is About to Get a Whole Lot Simpler and Smarter! INTRODUCING SimplySmarter Checking Coming August 3 rd See inside for information about SimplySmarter Checking s exciting benefits. healthonecu.com 800-400-8790 Temporary Service Interruptions Please note that some HealthOne services will be interrupted over the weekend of August 1 st & 2 nd as we migrate HealthOne accounts, applications, and data to NEFCU s computer system. Please watch your mail or go to healthone.com for details.
As part of the integration of HealthOne with New England Federal Credit Union, your existing HealthOne Checking account will be replaced on August 3 rd with NEFCU s SimplySmarter Checking. SimplySmarter Checking is a powerful and convenient Checking account that s also a great value! It provides you with the access and convenience you expect in today s electronic world, together with a modest monthly fee that can be reduced or even waived if you meet certain criteria. SimplySmarter Checking Benefits u Great overall value u Low or no monthly fees u Account Alerts, BillPay, estatements, and Mobile Deposit u Convenient access: Online, Mobile, Telephone, ATMs and In-branch u The FinanceWorks online money management tool u Dividends paid on balances above $500 u Unlimited check writing u Debit card access with fraud protection for unauthorized transactions u Automated and manual transfers u Global ATM access u Unlimited access to HealthOne ATMs u Surcharge-free access at SUM, Falcon, and CO-OP sm ATM networks u Four free non-healthone ATM transactions per account per month u Accountline automated telephone banking access Through NEFCUOnline, our powerful online banking service, you can access, view, and securely manage your finances in one convenient location. SimplySmarter Checking features a simple fee structure ($7 per month) with a reduced fee if you choose to receive your statements electronically ($5 per month). The monthly fee will be waived if you meet any of the following criteria: An average monthly Checking account balance of $500 or more in the account A primary or joint account holder with deposit and/ or loan balances totaling $25,000 or more Recurring Direct Deposits into the account, such as payroll or retirement benefits A primary account holder who is either under age 25, or age 65 and above Your deposits are federally insured up to $250,000 per member by the National Credit Union Administration. Additional coverage may apply based on ownership of accounts. For full pricing information, please see the Pricing Schedule, or speak to any Member Service Representative.
Pricing Schedule Effective August 2015 Monthly Service Fee $7.00 Simply Smarter Checking Monthly Service Fee How to Avoid Fees No Service Fee when you have one of the following during each monthly statement period: Primary or joint account holder with loan and/or deposit balances equal to or greater than $25,000 Recurring direct deposit into account, such as payroll or retirement benefits Maintain $500 monthly average balance in account Primary account holder meets age requirements of younger than 25 or 65 and older How to Reduce Fees Receive discounted Service Fee of $5.00 Primary account holder is registered for edelivery services on NEFCUOnline for electronic statements and notices (valid email address is required) ATM Network Fees ATM Network How to Avoid Fee $1.50 for non-healthone/nefcu ATM transactions (withdrawals and transfers) plus any surcharge that the ATM owner charges. Transactions through Falcon, CO-OP, or SUM networks are surcharge free only. $1.50 still applies where applicable. Use HealthOne/NEFCU ATMs 4 free transactions per account per month (excludes any fees that the foreign ATM owner may charge) BillPay Fees Expedited ACH Payment to help you avoid penalties and/or late charges Expedited Check Payment to help you avoid penalties and/or late charges $4.95 next day rushed electronic payment $24.95 next day rushed check payment Fees for using your share draft/checking account when you don t have enough money in the account Overdraft Fees Overdraft Protection Transfer Courtesy Pay (Paid NSF) Return Item (Unpaid NSF) $2.00 for each overdraft item paid through a pre-established automated transfer order from another deposit or loan account Enrollment required in advance $19.00 for each overdraft item covered by the credit union even though you did not have enough money in your account Maximum 4 Courtesy Pay charges per day per account $24.00 for each overdraft item the credit union does not pay Extend Courtesy Pay coverage to any HealthOne Debit Card (You must inform NEFCU in advance and Opt-In to this service if you want this coverage) This means that you want the credit union to approve and pay your one-time debit card transactions, at our discretion, when you don t have enough money available. Fee will apply. HealthOne Debit Card Overdraft Coverage and Fees Courtesy Pay (Paid NSF) $19.00 for each debit card purchase that overdraws your account Waived if your account is overdrawn by $10.00 or less Maximum 4 Courtesy Pay charges per day per account Do not extend Courtesy Pay coverage to any HealthOne Debit Card (If you don t choose an option when you open your account this will be the default) This means: You do not want the credit union to approve and pay your one-time debit card transactions when you don t have enough money available One time debit transactions will be declined when there is not enough money available The credit union will not charge a fee for declined one-time debit card transactions
Stop Payment Deposited Item Return Wire Transfer $19.00 for each item on which you place a Stop Payment Order $5.00 when returned deposited item is from a third party $24.00 when returned deposited item is from yourself $15.00 Domestic Outgoing Wire Transfer $30.00 Foreign Outgoing Wire Transfer Statement Copy $5.00 Free copies of VISA and Account Statements available in NEFCUOnline Miscellaneous Fees Check Copy $2.00 Free copies of cleared checks available in NEFCUOnline Account Research Legal $10.00 per hour - $5.00 minimum $25.00 per legal action processed on your account Foreign Check Collection $35.00 Official Check Power Account Excess Debit Debit Card Replacement VISA Debit Card International Service Assessment Inactivity Undeliverable Mail $2.00 each $5.00 per item for each Power (Money Market) account pre-authorized electronic withdrawal or check in excess of 6 per month $5.00 per card 1 free per member, per year 1% for all foreign transactions $5.00 per month on share draft accounts with balances less than $500, after account has been inactive for 1 year $5.00 per month, after 6 months of undeliverable mail 1382_0615
Avoiding Non-Sufficient Funds (NSF) Incidents It can happen to anyone returned (or bounced ) checks and other types of payments originating from your checking account that are denied due to non-sufficient funds. Bouncing a check cannot only be embarrassing, it can also be a hassle. A bounced check may result in non-sufficient funds (NSF) fee for you, and from the person or business that you had intended to pay. Depending on your financial institution, NSF incidents can be costly, as you will usually be charged a penalty fee when they occur. NEFCU provides many different ways to help you avoid NSF incidents. We offer free NEFCUOnline so you can check your account balance every day in real time, review payments made, view checks you ve written, and transfer funds between your accounts. We also offer automatic Account Alerts that you set up that will notify you of certain types of activity in your account, including when your account balance drops below a level that you specify or when a debit transaction occurs. Using our Mobile Banking service, you can keep track of your account activity and make instant transfers from your smart phone or other mobile device when you re out shopping or away from home. You can also use your telephone to check your balances by using our automated Accountline system, or by speaking to a TeleBranch representative. With all of these tools at your disposal, you have multiple layers of protection to help prevent you from ever experiencing an NSF incident. Nevertheless, NSFs do occur, and when they do, we offer additional protection and options to help ensure that your payments go through as you intended. Speak to a Member Service Representative to set up NEFCUOnline and other services mentioned above. COURTESY PAY GUIDELINES As a service to members in good standing and to help you avoid the fees that may be charged by third parties for bad checks, we may, at our sole discretion, approve your reasonable overdrafts up to a dollar amount (inclusive of fees). A fee will be charged for every non-sufficient fund (NSF) item regardless of whether we pay it or return it. NEFCU IS NOT OBLIGATED TO COVER ANY ITEM PRESENTED FOR PAYMENT IF YOUR ACCOUNT DOES NOT CONTAIN SUFFICIENT COLLECTED AND/OR AVAILABLE FUNDS. FURTHERMORE, SERVICE CHARGES ASSESSED AGAINST A CHECK OR CHECKS, OR ANY OTHER REQUEST FOR FUNDS MADE UPON YOUR ACCOUNT, DOES NOT OBLIGATE US TO PAY SAID REQUEST FOR FUNDS. NOR DOES IT OBLIGATE US TO PROVIDE PRIOR WRITTEN NOTICE OF OUR DECISION TO REFUSE PAYMENT. It is the obligation of the Credit Union to operate in accordance with all applicable safety and soundness standards. If you issue a check or make a transaction for funds exceeding what is available in your account, you are responsible to the Credit Union for the amount of any overdraft and applicable fees immediately, without notice or demand from the Credit Union, in accordance with the terms of your account. Courtesy Pay How to Avoid Returned Checks and Other Non-Sufficient Funds (NSF) Incidents P.O. BOX 527, WILLISTON, VT 05495-0527 802-879-8790 800-400-8790 nefcu.com 1385_0515
What is Courtesy Pay? Courtesy Pay is another service we provide at NEFCU to help you avoid returned checks and other types of denied payments due to non-sufficient funds. Courtesy Pay may be used to help cover check and ACH transactions, BillPay items originated from NEFCUOnline, as well as transactions that you make using your debit card. With Courtesy Pay, NEFCU may pay the transaction for you even if you do not have sufficient funds in your account.* For this service, we will charge you an Overdraft Fee of $19 per transaction item, which will be deducted from your account. You do not have to sign up for Courtesy Pay to work for your paper checks, BillPay or electronic (ACH) items you originated from your checking account. However, you do have to Opt-In if you want the protection of Courtesy Pay to apply to your everyday debit card transactions. Note: At NEFCU, we do NOT extend Courtesy Pay to ATM or non-checking account transactions. *We reserve the right to pay or not pay any item at our discretion when there is not enough money in your account to cover the transaction. We may consider your relationship with the Credit Union, account history, financial behavior, and/or other factors when determining whether to pay an item (overdraft) or return the item for non-sufficient funds (NSF). How does Courtesy Pay work? You do not have to sign up for Courtesy Pay to work for your paper checks, bill payments or electronic payments (ACH) originating from your checking account. However, you do have to Opt-In if you want the protection of Courtesy Pay to apply to your everyday debit card transactions. Does Courtesy Pay work with Debit Card transactions? Since many of our members today use their debit cards when they go shopping instead of writing paper checks, today s bounced checks often take the form of denied debit card transactions. Should this happen to you while you are at the checkout line with a basket full of groceries, it could be very inconvenient. So, we also offer Courtesy Pay for debit card transactions. Due to government regulations intended to stop the abuse of this service, you must sign up (or Opt-In ) for Courtesy Pay to apply to debit card transactions. Will Courtesy Pay apply to my savings and money market (Power) accounts? No. If you currently have automatic payments linked to any of your savings accounts and wish to have Courtesy Pay coverage, we suggest you change these automatic payments to your checking account. What is my Courtesy Pay limit? The Courtesy Pay limits we offer to our members range from $500-$3,500 on personal checking accounts only and may vary depending on your account status and financial history. If you have multiple checking accounts, your Courtesy Pay limit will be applied cumulatively. Note: Limits are subject to change daily without notification. Therefore, just because we may pay your transaction presented without sufficient funds today, does not guarantee that we will always pay your transactions when you do not have enough money in your account to cover the payment. How do I know I am overdrawn? We will mail you a letter to notify you any time your account is overdrawn, but we encourage you to keep good account records and to use NEFCUOnline, Account Alerts, Mobile Banking or Accountline to keep track of your balances in real time. How quickly do I have to deposit funds to cover an overdraft? You should make every attempt to bring your account to a positive balance within 24 hours. If you are not able to do so, you will receive a letter from us informing you of the situation and your options. Can I Opt-Out of Courtesy Pay? You can contact us to Opt-Out of Courtesy Pay if you do not want us to pay checks or other electronic transactions that won t clear due to non-sufficient funds. If you choose to Opt-Out of Courtesy Pay then your check or other transactions will be returned when you do not have enough money in your account to cover the payment and you will be charged the standard Return Fee of $24 per item. In addition to the Return Fee you may be charged a penalty fee and/or interest from the recipient of your returned items. Note: If you do not Opt-In to allow us to authorize debit card transactions against non-sufficient funds, these transactions will be denied at point of purchase unless you have established other plans described below to cover these payments. There is no Return Fee assessed for debit card NSFs, but your transaction will be denied. Please know your Opt-In and/or Opt-Out decision can be revoked or reinstated by you or the Credit Union at any time. Are there other ways for me to prevent NSF fees? Yes there are! At NEFCU, you can link your checking account to certain types of deposit or loan accounts. If you have established this link, then money will automatically be transferred from one of your identified accounts into your checking account to cover the payment. Speak to a NEFCU Member Service Representative for additional details and related fees. Service description Is there a fee? How do I sign up? What happens if I do not Opt-In? Overdraft Protection Overdraft Protection provides a link to your share draft checking account using a savings, power account or line of credit to automatically transfer funds to cover overdrafts. Yes. $2 per transfer. Speak to a Member Service Representative, call or write us. N/A Courtesy Pay Eligible members can also authorize NEFCU to extend Courtesy Pay to cover their one time debit purchases with an Opt-In election. $19 per paid item Speak to a Member Service Representative, call or write us. Your debit purchases will be declined at point of sale when you do not have the funds to cover them.