Automated Business Process Discovery & Validation The Worksoft Suite Worksoft Differentiators The industry s only platform for automated business process discovery & validation A track record of success, with adoption by 300 large-scale enterprises worldwide Ensures quality across all packaged applications including Oracle, Salesforce, SAP, TeamCenter, Manhattan, and many others The only automation company focused on end-to-end business processes Enables very high levels of functional test automation validate greater than 80% of your critical business processes Covers all technologies, including web, hybrid cloud, big data, custom, mainframe, and mobile devices Easy to use, no programming or scripting required Fastest time-to-value of automation solutions, with returns typically in 90-days Rapidly delivers cost savings, improved business process quality, faster projects, and increased business agility ENSURE EVERY BUSINESS PROCESS WORKS ACROSS ALL APPLICATIONS ENSURING THE SUCCESS OF DIGITAL BUSINESS Today, every business is a digital business. Organizations are undergoing a radical transformation as they implement a digital business strategy, looking to align new technology with the dynamic needs of each business unit. As the boundaries between the physical and virtual worlds continue to blur, companies need to ensure that end-to-end business processes, which can span dozens of applications, perform as designed. In this rapidly changing application landscape, old methods of technology management are no longer feasible. Business process maps that are 3 months old are outdated, and manual tests to ensure transactions are performing correctly are too time consuming to complete every time there is a technology change. A successful digital business requires automation. Worksoft automates business process discovery and validation to ensure companies are ready to conduct commerce even in the face of unprecedented change. Specifically, Worksoft helps companies: Achieve the highest level of quality in business execution by automatically validating business processes on a daily basis with functional test automation that identifies defects before they enter production. Eliminate the time, cost, and effort of manual processes in quality assurance, functional testing, documentation, analytics, and compliance. Save time and money by automatically discovering paths that form an endto-end business process, across any packaged or customized enterprise software application deployed on premise, in a hybrid cloud, or on mobile platforms. Accelerate technology innovation and shorten project timelines with confidence the business will stay up and running. 1
AUTOMATED END-TO-END BUSINESS PROCESS VALIDATION (ABPV) The Worksoft Certify Suite is the industry s only automated business process validation platform, automating functional testing, performance testing, and ensuring readiness of business processes across mission critical enterprise applications, including change impact analysis and audit documentation. A typical enterprise application install or upgrade consists of 40% validation, testing, and documentation of systems and business processes. Worksoft Certify has become an industry leader in accelerating time-to-value and reducing overall validation project costs and on-going maintenance by up to 75%. The Worksoft Certify Suite delivers a comprehensive method to manage the risk and impact of recurring changes across enterprise applications including Salesforce, Oracle, SAP, Ariba, Workday, IBM Maximo, Siebel, Manhattan, TeamCenter, SuccessFactors, and many others. Worksoft provides a complete test automation solution replacing manual testing, significantly improving quality, increasing business agility, while reducing timelines and risk. WORKSOFT CERTIFY is Worksoft s flagship solution for automated business process validation. Our top-ranked software brings speed and agility to organizations by automating functional testing across all enterprise applications and interfaces. Worksoft Certify s architecture ensures critical business processes continue to function properly as changes are made to the underlying applications. It allows easy validation of business processes spanning diverse technology stacks including web technologies, hybrid cloud environments, big data, and mobile platforms. Unlike legacy test automation systems, Worksoft automation is fast to develop and easier to maintain, eliminating a common barrier to the success of automation projects. The business processes captured in Worksoft Certify are resilient to changes in the underlying applications and make daily process validation a reality. CERTIFY IMPACT automatically detects change, risk and coverage for regular SAP maintenance. With Certify Impact, end users evaluate the change and potential for risk for incremental technical and business change in SAP with an easy-to-use transport analysis solution. Once run, the Impact analysis informs both the business and technical teams with a complete change identification report, change vs. actual usage analysis, and a recommended regression set for validating business process after the change. In addition, Certify Impact provides users with a coverage gap analysis, indicating areas of change without sufficient validation. CERTIFY DATA automatically extracts data from SAP for business process validation using Worksoft Certify. Certify Data then maintains business data during process validation by performing managed data updates in Worksoft Certify, drastically reducing recurring data acquisition costs. As part of a larger validation data management approach, Certify Data simplifies the collection of essential input and criteria for business process validation. Certify Data is included with Worksoft Certify. CERTIFY BUSINESS PROCESS PROCEDURE (BPP) generates comprehensive business process documentation from Worksoft Certify business process execution, simply and effectively creating just-in-time documentation from successful functional validation results. These documents are ideal for generating and maintaining accurate documentation of critical business processes, useful for regulated industries, compliance, audit, training and other applications where proof-of-execution of process is required. Certify BPP documentation includes a natural language-like narrative of all processes. 2
CERTIFY PERFORMANCE is a combination of Worksoft software and consulting which allows users to validate the behavior, capacity, and user response time of enterprise applications under real world workload scenarios a critical activity before any application goes live. Certify Performance gives users comprehensive performance and load test results, with reporting on performance readiness or issues, and diagnostic help. Certify Performance allows clients to get the answers they need quickly, with little upfront configuration and little-or-no training because the solution includes expert services. Results are provided in an intuitive language format, but with all the detail necessary for your SAP technology team when quick resolutions are needed. The information is analyzed using metrics captured by SAP via CCMS, and Worksoft supplies the expertise necessary to interpret the findings. Reported information includes infrastructure metrics along with key internal SAP data points such as response time, dialogs, and enqueues. CERTIFY EXECUTION MANAGER schedules and manages the remote execution of Worksoft Certify business process validation. Using Certify Execution Manager, business process tests can be automatically executed on any suitable schedule daily, weekly, monthly, on-demand, or any timeline you require - with automatic parallel distribution of validation workload across a network of machines and Worksoft Certify instances. Sophisticated scheduling capabilities include dependency management, exception processing and handling, and order of operations support. Execution Manager includes current and historical activity roll-up reporting, with a real time dashboard to monitor scheduled automation and results. WORKSOFT ALM INTERFACES integrate with your existing Application Lifecycle Management (ALM) solution, including SAP Solution Manager, IBM Rational Quality Manager (RQM), HP Quality Center (QC), and JIRA. Worksoft provides high quality, bi-directional integration to create a complete and powerful change management solution, all without disrupting your existing application lifecycle management activities. By combining the power of Worksoft Certify s endto-end business process validation with your existing ALM system, organizations can ensure high business process quality for the entire enterprise ecosystem. Worksoft ALM Interfaces are included with Worksoft Certify. CERTIFY FOR MOBILE enables end-to-end business process validation for apps on any mobile device including all Android, Blackberry, iphone, Windows Phone, and WebOS smartphones and tablets. Business users can work with the same easy-to-use interface to create and manage validation tests there s nothing new to learn. An always-on, globally accessible device bank saves significant cost and effort when compared with the cost of establishing and managing mobile QA labs for distributed teams. With multiple deployment options, users can employ the mobile extension in the way that best fits their business: on-demand access to public devices, private devices securely hosted offsite, or even private devices on-premise when security is a primary concern. WORKSOFT ENABLEMENT, DELIVERY, AND EDUCATION SERVICES Worksoft Services are designed to help customers achieve the highest levels of business success with automated business process discovery and validation. Worksoft s superior delivery methodology and templates accelerate project schedules and reduce risk, while proven offerings drive project success and strategic adoption of automation technology across your enterprise. Client self-sufficiency and enablement are a top priority, but unparalleled delivery services are also available. Worksoft consultants, advisors, and trainers are available to help you advance your competence and maturity with automation. Flexible engagement models optimize access to expertise with low total cost of ownership suitable for all stages of adoption. Success and value are demonstrated within just a few weeks starting with a single, carefully targeted project. Worksoft ensures you have all the tools to build a program that can achieve very high levels of test automation 80% or more and all the benefits in cost savings and improved business process quality that result from it. 3
AUTOMATED BUSINESS PROCESS DISCOVERY AND ANALYSIS (ABPD) WORKSOFT ANALYZE delivers on the promise of automated business process discovery. End users simply perform their normal activities while Worksoft Analyze captures the steps they have taken and uses artificial intelligence to connect the tasks of multiple users into an end-to-end process. It is simple, quick, and can handle thousands of process variations. By helping the Business Analyst discover, visualize, document and optimize business processes, Analyze accelerates the communication between the business and IT, giving each team a common language and the technical assets required for successful automation project implementation. Since the discovery of processes is automated, updates can be performed as often as the business requires. Discover business processes across your enterprise application landscape simply by performing normal day-to-day activities. Worksoft Analyze captures the processes performed and converts the information into a reusable knowledge base useful for visualization, analysis, documentation and automation projects. Business Analysts and end users become the ultimate source of accurate and always-current business process knowledge. Any time there is change, a simple capture updates the repository. Visualize business processes, including variations and unique flows, in near real-time. Easily see the differences in business process execution between users, groups, time or parts of the organization. Because the visual engine is fully dynamic and based on captured knowledge, it s always current and never out-ofdate like traditional business process documentation. Analyze business processes with embedded artificial intelligence and analytics. Business analysts now have an easy-to-comprehend view of every business process and variation across the enterprise. The information is organized in a systematic, visual way to make analysis of complex processes as easy as possible. With drill downs and easy-to-read heat map diagrams, analysis can easily spot exceptions, boundaries, outliers, and variations in actual business process performance. It s never been easier to find answers to the fundamental questions of business process performance and risk. Document your business processes with automatic business process documentation for compliance, audit, training and other purposes, with screen shots, keyboard and mouse actions and examples of input data. Like the other capabilities of Worksoft Analyze, this capability just works and eliminates the tedium, expense and inaccuracy of manually documenting each step in a process. Current documentation is just a mouse click away. Even business process change is automatically detected in Worksoft Analyze. Optimize business process by identifying ineffective exception cases with embedded analytics. Easily spot unusual processing delays, common error paths, exposure to the business with coverage analysis and more. Worksoft Analyze is designed to help your Business Analysts understand how process impacts the enterprise, and prioritize the right changes and project investments. Accelerate Validation using Worksoft Analyze by connecting directly with Worksoft Certify for end-toend business process validation and functional testing. After process discovery, a Business Analyst identifies business processes of importance or not currently covered by automated validation. The process is marked and automatically exported to Worksoft Certify where an automation specialist imports and revises the process to automation standards. This seamless experience from discovery to automation eliminates the common barriers to success with automated validation and testing, including manual process discovery, documentation, misunderstandings, and example data collection. 4
WORKSOFT - THE RIGHT CHOICE FOR AUTOMATED BUSINESS PROCESS DISCOVERY AND VALIDATION Worksoft is an automation technology company for large-scale enterprises, providing top-ranked software to automate business process discovery and validation. Worksoft helps you understand your real-time business processes, and ensure that they still work when technology changes. We re the only automation company focused on the end-to-end business process an approach with a long track record of success that s now becoming industry standard. With Worksoft automation, customers have reduced costs by up to 75%, accelerated projects by 50% or more, and saved tens of thousands of hours in validating, testing, and deploying changes to their enterprise applications. Customers have also seen dramatic improvements in quality and increased business agility, often doubling the rate at which they can deploy technology updates. Worksoft has specialized solutions which are proven to accelerate: New implementations and deployments of enterprise applications New business processes or changes to existing business processes Validation of processes across all applications Recurring technical changes via service packs, support packs and enhancement packs Systems consolidation and expansion projects that arise from mergers, acquisitions, and geographic expansions Worksoft helps businesses focus their time and resources where they are needed most - on highest quality business process execution that enables competitive agility, operational efficiency and a rapid return on investment. For more information, visit. ABOUT WORKSOFT, INC. Worksoft is a leading global provider of automation software for business process validation (ABPV) and business process discovery (ABPD). Large-scale enterprises worldwide use Worksoft s top ranked automation solutions to innovate faster, lower technology risk, reduce costs, improve execution quality, and deeply understand their real end-to-end business processes. Blue-chip companies across all industry sectors choose Worksoft to automate functional testing of web, cloud, big data, mobile, and dozens of enterprise applications, including SAP. For more information, contact Worksoft at. CORPORATE HEADQUARTERS 15851 Dallas Parkway Suite 855 Addison, Texas 75001 ph. +1.972.993.0400 ph. +1.866.836.1773 info@worksoft.com CUSTOMER SUPPORT SERVICES ph. +1.800.858.0813 support@worksoft.com 5