quality, health & safety and environment training and consulting QUALMS Group QHSE Training & Consulting is a leading business services provider of applied; Quality, Food Safety, Occupational Health & Safety and Environmental Management. We provide Consulting, Auditing, Training and Implementation services with the aim of assisting companies and projects to enhance their work practices and business results. Our Business QHSE programs incorporate research, gap assessment, designing, implementing, training and monitoring corporate management systems for compliance, certifications and continual improvement. We employ organizational development techniques including applications of Performance Instructional Systems Design (PISD), Human Performance Improvement Technology (HPIT) and Total Quality Management (TQM) as the driving tools in achieving successes for our clients. Since its foundation in 2007, QUALMS Group has grown into a leading independent business services organization that inspires confidence and delivers assurance to customers with standards-based solutions. Our key offerings in training and consulting are; Quality Management Systems Food Safety Management Systems Environmental Management Systems Occupational Health & Safety Management Systems Consulting QUALMS Group Training & Consulting offers a range of consultancy services in a variety of disciplines covering Quality, Environment and Health and Safety management systems and associated areas. We specialise in the research, design, implementation, monitoring and training bespoke (company-specific) Quality, Health & Safety and Environmental programs relevant for clients and their business needs. These programs are tailored to meet specific needs of clients by conducting initial gap analysis, thorough hazard analysis and risk assessments to identify needs and introduce cost-effective solutions for Compliance, Certification and Continual Improvement for our clients businesses. www.qualmsgroup.com 9
Development, Implementation and Assessment of Quality Management Systems The ISO 9001:2008 standard is one of the most widely known standards, implemented by over 800,000 organisations in 162 countries. The ISO 9001 standard has become an international reference for quality management requirements in business-to-business relationships. ISO 9001 helps organisations of any type and size with quality management including: Fulfilling customers quality requirements Following applicable regulatory requirements Enhancing customer satisfaction Achieving continual performance improvement in pursuit of these objectives The standard has earned a worldwide reputation known as the generic quality management system standard, which can be applied to any organisation, large or small, whatever its business, product or service. Management system refers to the organisation s structure for managing its processes or business activities. This structure transforms input of resources into a product or service that meets the organisation s business objectives, satisfies the customer s quality requirements and complies with regulations. ISO 9001 provides a framework of requirements for management to address customer focus, process the management approach, and pursue continuous performance improvement. The Benefits Achieve consistency of product/service quality and compliance with legal requirements Formalise Good Working Practices Assure satisfaction and added value to customers Reduce costs for quality Be internationally recognised as a well-managed organisation and business The ISO 9001 standard is based on the management principles as shown below. These principles can be used by senior management as a framework to guide organisations toward improved performance. The 8 Principles: 1. Customer focus 2. Leadership 3. Involvement of people 4. Process approach 5. System approach to management 6. Continual improvement 7. Factual approach to decision making 8. Mutually beneficial supplier relationships Delivering On-Time and to Specification 10
Development, Implementation and Assessment of Food Safety management system (FSMS) HACCP - Hazards Analysis & Critical Control Points is a widely recognised and used product safety management principle in food manufacturing, processing, treatment and service organisations. Implementation of HACCP is a legislative requirement for the food industry in many countries. By partnering with a quality management system, the food organisation is able to manage the safety of food products under the internationally recognized management system structure. HACCP principles require identification of the critical control points in the manufacturing or service processes and set up of the controls for food safety. QUALMS Group has developed a technical specification of requirements for an operational HACCP system to be used in development, implementation and assessment in the food manufacturing and servicing industries. ISO 22000 - Food Safety Management System is an international standard designed to ensure worldwide safe food supply chains and provide a framework of internationally harmonised requirements for the global approach that is needed. A major resulting benefit is that ISO 22000 makes it easier for organisations to implement the Codex Alimentarius HACCP (Hazards Analysis and Critical Control Points) system for food hygiene in a harmonised way, which does not vary with the country or food product concerned. ISO 22000 allows all types of organisations within the food supply chain to implement a food safety management system. The supply chain members range from farms, feed producers, primary producers, food manufacturers, transport and storage operators and subcontractors to retail and food service outlets together with related business such as producers of equipment, packaging material, cleaning agents, additives and ingredients. Food safety management systems that conform to ISO 22000 can be certified. This answers the growing demand in the food sector for the certification of suppliers. The standard can also be implemented solely for the benefits it provides without certification of conformity. www.qualmsgroup.com 11
BRC British Retail Consortium first issued the Global Food Standard in 1998 with the intention of eliminating multiple audits by retailer and third party auditors on food manufacturers supplying UK retailers with their own brand products. This standard is used as the benchmark for food safety management and has been extensively revised to reflect EU legislation and continuous best practice requirements. It possesses a comprehensive scope covering all areas of product safety and legality issues and addresses part of the due diligence required of both the supplier and the retailer. The BRC standard has now become the internationally recognised mark of excellence. Certification to the standard verifies technical competence and aids suppliers, brand owners and retailers fulfilment of legal obligations. It also safeguards the consumer. The retailers, food producers, importers, caterers, ingredient suppliers and the food service industry can all benefit greatly from this essential standard. It is currently used by suppliers in Europe, Africa, North and South America, Asia Pacific, and the Middle East. QUALMS Group offers training and consulting to interested food suppliers and clients in preparing them for implementation and certification which forms a critical part of food supplier qualification. FSSC Food Safety Systems Certification food safety is a global concern, not only because of the importance for public health, but also because of its impact on international trade. Globalization of food production and procurement makes food chains longer and more complex and increases the risk of food safety incidents. Effective and harmonized food safety systems shall manage and ensure the safety and suitability of food in each link of the supply chain. For this reason ISO developed the standard for food safety management systems ISO 22000, which applies to all organizations in the food chain and thus ensures integrity of the chain. Parallel to this development there is an increasing need for harmonized certification of the food safety systems in order to create justified confidence that all necessary measures are taken to ensure food safety in previous links of the chain. In this context ISO developed the technical specification ISO/ TS 22003 that contains requirements for bodies providing certification of the food safety management systems. These developments were triggered by the increasing need of food manufacturers for a generally accepted food safety certificate that meets with the requirements of the subsequent customers in the chain and may incorporate the requirements of the different certification schemes of the retail organizations. As a follow up the FoodDrinkEurope took the initiative to develop a technical specification that specifies the requirements for good practices in food manufacturing and that meets customer requirements. Implementation of these good practices is an essential part of the food safety system and creates confidence in trade. The British Standard Institution (BSI) issued these requirements as the Publicly Available Specification BSI PAS 220. As a next step FoodDrinkEurope initiated the development of a certification scheme for food safety systems of food manufacturers that incorporates the standards ISO 22000, ISO/TS 22002-1 / PAS 220 and guidance on the application of ISO 22000, ISO/TS 22004. The aim of this scheme is to harmonize the certification requirements and methods for food safety systems in the food chain and to ensure the issue of trustworthy food safety certificates that are comparable as regards content and scope. The Foundation was commissioned by FoodDrinkEurope to develop this scheme and retains the legal ownership and the licence agreements for the certification bodies. QUALMS Group offers training and consulting to interested food manufacturers and clients in preparing them for implementation and certification which forms a critical part of food manufacturers qualification. Delivering On-Time and to Specification 12
Development, Implementation and Assessment of Occupational Health & Safety OHSAS 18000 - Occupational Health & Safety is an international occupational health and safety management system specification. The specification is comprised of two parts, 18001 and 18002, and embraces BS 8800 and a number of other publications. The standard follows the structure of ISO 14001, requiring top-level commitment to compliance with legislation, prevention of accidents, promotion of good health and continual improvement. The OHSAS specification is applicable to any organisation that wishes to: Establish an OH&S management system to eliminate or minimise risk to employees and other interested parties who may be exposed to activities with OH&S risks Assure compliance with its own OH&S policy Demonstrate such compliance to the stakeholders Implement, maintain and continually improve an OH&S management system Make a self-determination and declaration of compliance with this OHSAS specification Seek third party independent certification of its OH&S management system An OHSAS 18000 development and implementation assists in a variety of business to minimise risk to employees and other interested parties; improve an existing OH&S management system; demonstrate diligence; gain assurance; among others. The Occupational Health and Safety Management System supports organisations to create a culture of safety and maintain business sustainability. The Benefits: Internationally recognised and accepted standard Easily assessed with existing management systems Skilled internal auditors who are trained for various systems Consistency in internal audit methodology Duplication of similar elements of each standard is avoided Delivering On-Time and to Specification 13
Development, Implementation and Assessment of Environmental management system (EMS) ISO 14001 - Environmental Management System; With the worldwide growing concerns regarding our living environment, ISO 14001 is recognised more and more as an organisation s high level commitment to environmental protection. Over 110,000 organisations in 138 countries have implemented ISO 14001 standard requirements in their environmental management system and have been assessed and certified. The ISO 14001 standard is primarily concerned with the approach of environmental management, which provides guidance to the organisation in order to: Minimise harmful effects on the environment caused by business activities; and Achieve continual improvement of environmental performance The standard is widely recognised as a generic environmental management system standard which can be applied to any organisation, large or small, whatever its product or service. Management system refers to the organisation s structure for managing its processes or activities. This structure transforms input of resources into a product or service that meets the organisation s environmental objectives such as complying with regulations and resource effectiveness. Environmental responsibility is an emotional and controversial subject around the world. The public wants protection and governments want regulation. Business is in the middle and pressed by both. ISO 14001 was first issued in 1996 to meet market demands and provide business with a management system standard that demands top-level commitment to legislative compliance, pollution prevention and continual improvement that can be independently verified through accredited certification. The Benefits Internationally recognised and accepted standard Formal accredited certificate giving confidence to customers and stakeholders Can be easily integrated with existing management systems Provision of skilled environmental auditors Consistency in audit methodology QUALMS Group professional consultants and assessors work with clients to ensure the management systems are effectively developed, implemented, maintained and continuously improved to meet customers growing expectations and legal statutory requirements. www.qualmsgroup.com 14
TRAINING QUALMS Group firmly believes that less theory and more practice is the best way to learn just one reason why so many of our customers keep coming back. We provide structured, customized training solutions with impact on performance in business operations, safety and quality. In-Company Training Our courses can be adapted to your specific needs, or a totally bespoke course can be developed. Our approach is interactive, combining up-to-date experience with practical application to create the ideal learning situation. Benefits of in-company training As In company solution provides value for money training it is an effective method of making the most of your training budget. Programmes are price by the day rather than by number of trainees, enabling you to obtain substantial cost-savings. Again, by running training at or near your premises, we save you travel and accommodation expenses. As opposed to open training courses, in-house training can be modified by adding new components or even combining two or more courses into an integrated program where possible. One to one training and coaching sessions can also be organized with project leaders especially during implementation of a management system. NEXT STEPS To find out how in-company training can benefit your business, please complete our enquiry form or call our office to discuss your needs. Find below a list of our core publicly-held trainings which can also be offered in-house. PUBLICLY HELD TRAINING COURSES While our in-house training program is a cost-effective way of training a group of people, our publicly-held courses allow you to share knowledge and experience with delegates from other companies. A list of our training courses are provided below Quality Management System ISO 9001:2008 Introduction to Quality Management System (1 Day Course) Implementing Quality Management System Food Safety Management System ISO 22000:2005 Introduction to Food Safety Management (1 Day Course) Implementing Food Safety Management Food Safety Management Internal Auditor (3 Days Course) Food Safety Management Lead Auditor (5 Days Course) HACCP Hazard Analysis Critical Control Point Basic Food Safety & Hygiene (1 Day Course) Understanding HACCP & Food Safety (1 Day Course) HACCP Application HACCP Internal Auditor (3 Days Course) Occupational Health & Safety OHSAS 18001:2007 Introduction to Occupational Health & Safety (1 Day Course) Implementing Occupational Health & Safety Occupational Health & Safety Internal Auditor Occupational Health & Safety Lead Auditor (5 Days Course) Environmental Management System ISO 14001:2004 Introduction to Environmental Management System (1 Day Course) Implementing Environmental Management System Environmental Management System Internal Auditor @ @ Lead Environmental Auditor IEMA Approved (5 Days Course) Quality Management System Internal Auditor Quality Management System Lead Auditor (5 Days Course) Introduction & Implementing (TQM)Total Quality Management Delivering On-Time and to Specification 15
Industrial Food Safety Assurance Program (IFSAP ) Each year, the consumption of unsafe food leads to illnesses in over 2 billion people and 32 million deaths worldwide (WHO, 2012). Food safety hazards can be introduced or enhanced in food materials along the food chain through wrongful acquisition of ingredients, poor storage practices, unclean work area, poor personnel hygiene and practices. In industrial set ups, where every employee s role is vital to the collective achievement of set targets, poor food safety practices which can result in illnesses, loss of productive man hours, high medical expenses and high staff turnover cannot be tolerated. QUALMS Group has developed the Industrial Food Safety Assurance Program (IFSAP ) to serve our clients in the industrial sector in this regard, The program assesses and rectifies lapses in food acquisition and handling to avoid food borne illnesses and continually improves on food service delivery. It is applicable to in-house catering providers as well as outsourced food providers. The program involves: Gap assessment and rectification of lapses in food preparation, transportation and service; Gradual food safety training for catering personnel and other safety executives; Implementation of best practices and safe working procedures; Food safety awareness for consumers/industrial personnel; Periodic second party audits to assure safety and ensure continual improvement. www.qualmsgroup.com 16