How To Understand The Principles Of Total Quality Management



Similar documents
The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County

REVIEW OF BARRIERS TO THE DEVELOPMENT OF E-INSURANCE USING AHP METHOD )CASE STUDY: IRAN INSURANCE(

1. Tabriz branch, Islamic Azad University 2. Tabriz branch, Islamic Azad University 3. Tabriz branch, Islamic Azad University

How To Find Out If A Manager Is Happy At Work

Dr. Javad Mehrabi Department of Public Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran

The Relationship between Service Quality and Perceived Value with Customer Loyalty and Aerobic Fitness Clubs in Tabriz

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012

J. Appl. Environ. Biol. Sci., 4(3) , , TextRoad Publication

Effective Factors Influencing on the Implementation of Knowledge Management in the Agricultural Bank of Qom Province

Preschool Educators Qualifications for Environmental Education of Children in Iran

The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM)

Policy Affairs and Policy Implementation Issues; How Policy Implementation Can Be Effective?

J. Appl. Environ. Biol. Sci., 5(5) , , TextRoad Publication

AN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE)

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN

Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT

FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS

The Impact of Creativity on Organizational Knowledge Management Processes

The Impact of Social Responsibility on the Green Supply Chain: The Study of Shiraz Industrial Town Companies

*Author for Correspondence. Keywords: Information Technology, Knowledge Management, Managers and Employees Productivity of Youth and Sport Departments

Marketing Information System in Organizational Processes

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3

HR Maintenance: A Vital Factor to Promote Job Commitment

International Journal of Sport Management, Recreation & Tourism

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract

The Pathology of In-service Training Courses of Dezful's Elementary Schools Teachers Based on the CIPP Model

Ethics, Information Technology and Organizational Citizenship Behavior

Prioritizing Managerial Skills Based on Katz s Theory in Physical Education Offices of Universities in Iran

CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM

AN EXPLORATION INTO FACTORS EXPLAINING THE EFFECTIVE CLASSROOM MANAGEMENT AS PERCEIVED BY HIGH SCHOOL EDUCATORS OF ISLAMSHAHR CITY

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers

Prioritization of promotion tools based on AIDA model by Analytic Hierarchy process in production sector of sport industry

Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking

CURRICULUM VITA. Curriculum Vita. Place: ZUMS, ZAHEDAN, IRAN

How To Study The Relationship Between The Three Dimensions Of Management Information System And Organizational Structure

Effect of organizational learning on human resource development (case study: Payam Noor University in Fars province)

Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning

The impact of high-stakes tests on the teachers: A case of the Entrance Exam of the Universities (EEU) in Iran

Mashhad PNU Readiness For Rmplementation Of Total Quality Management(TQM)

Relationship between negotiation strategies and emotional intelligence of Iranian sport federations officials

A Survey of the Relationship between Quality of Work Life and Customer Relationship Management (Case Study: Keshavarzi Bank Branches of Kermanshah)

360 Degree Feedback and Performance Evaluation Method Based on the Managers and Executives Examining their Relationship to Job Satisfaction

INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE)

Study of Entrepreneurship Characteristics among Physical Education Students and Effect of University s Courses on its Development

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran

CURRICULUM VITAE. Mohammad Ali Falahi November 2011

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP)

The Relationship between Performance Management and Job Motivation of the Staff Working in Petrochemical Company

Behrooz Fathi vajargah. Department of Statistic, Guilan University, Guilan, Iran. Mohammad Hasan Gholizadeh. Seyedeh Fatemeh Jalili

Evaluation of Students' Satisfaction of Academic Processes Using CRM Model

The Relationship between Organizational Culture and Employee Performance by Using Denison Model (Case Study: Ma Insurance Company)

Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan

Evaluation of the Effectiveness of Entrepreneurship Training Courses in Islamic Azad University of Zanjan

Pathology of Human Resources System Based On the Three-Branch Model in Education of Parsian City

Corresponding Author

CURRICULUM VITAE HAMIDREZA KASHEFI. Date and Place of Birth: 23th September, 1972, Eslamabad Gharb, Iran Gender: Male Nationality: Iranian

ENVIRONMENTAL ENGINEERING EDUCATION IN IRAN: NEEDS, PROBLEMS AND SOLUTIONS

FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS

INVESTIGATING THE EFFECTIVENESS OF POSITIVE PSYCHOLOGY TRAINING ON INCREASED HARDINESS AND PSYCHOLOGICAL WELL-BEING

The relationship between family function and the quality of life in people with MS and normal people.

FEASIBILITY STUDY ON KNOWLEDGE MANAGEMENT PROCESSES IN EDUCATION ORGANIZATION

The Role Of Management Accounting In Budget Control

Effective Factors on Hospital Information System Acceptance: A Confirmatory Study in Iranian Hospitals

IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE

The effect of Organizational Intelligence and Organizational Learning on Performance of staff in Ministry of Petroleum

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem

MAGNT Research Report (ISSN ) Vol.2 (Special Issue) PP:

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS

AbolfazlMohammadi, PhD.

Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores

Reviewing the Effectiveness of Entrepreneurial Courses Held in East-Azarbaijan Province Case Study: Azarbaijan Charkh-Nilufari Institution, Tabriz

Kazemi Somayeh University Teacher of Islamic Azad University, Torbat-E-Jam Branch, Iran

IJBPAS, October, 2015, 4(10), Special Issue: ISSN:

Assessment of the Employees Job Satisfaction Survey of Pars Oil and Gas Company based on the Spector Theory

Investigating the Effect of Electronic Banking Communications on Banks Financial Resources in Urmia Melli Bank Branches

Effects of Teaching through Online Teacher versus Real Teacher on Student Learning in the Classroom

Examining of Life Insurance Improvement and Marketing: A Case Study in Iranian Insurance Industry

M.A. in Educational Psychology, University of Alzahra. *Corresponding author. Abstract

Studying the Relationship between Knowledge Management and Employee Empowerment Case Study: Computer Research Center of Islamic Sciences

Relationship between aesthetic sport facilities and customer satisfaction mediated by the quality of service in Mazandaran province

INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY

Impact of Working Capital Management on the Performance of the Firms Listed on the Tehran Stock Exchange

The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan)

Ranking Barriers to Implementing Marketing Plans in the Food Industry

Medical education administration in Iran: competencies and defects

Identification and Prioritization of Knowledge Flow Barriers Based on Organizational Knowledge Management Cycle (OKMC)

Ali Mohammad Mosadeghrad (BSc, MSc, Mphil, PhD, PGDip, and FCMI)

The Relationship Between Use of Cell-Phone with Academic achievement in female Students

Transcription:

sayadmassoud@yahoo.com

Alavi,2003,p.4 Amini,2009 Haghshenas,1999 Prajogo and Sohal, 2006 - Innovation - Customer Focus

Abrunhosa, P. Moura, E. 2008. P 213 Daniel et al, 2006, p2 - Autonomy - Communication 3 - Consultation 4 - Flexibility 5 - Supportive People Manage. Practices 6 - Daniel

Abrunhosa, Moura, 2008, p 208-221 E E E E E Feghhifarahmand,2002,p.479 Feghhifarahmand,2002,p.479 E E E E 1 - Kaizen 2 - Hamidi and Tabibi

- - 1 - Sheikh 2 - Hosseinpoor 3 - Noohpisheh

) K-12 ) 1 - Salehi et al. 2 - Williams 3 - Langan 4 - Lowa 5 - Welsh

) 1 - Venkatraman 2 - Abrunhosa 3 - Moura 4 - premila

Delavar, 1991,p.397 r x,y

1 -Samkhanian

1 -Yazdani 2 - Dean Elmuti

عوامل فرهنگ استقالل ارتباط مشارکت انعطاف پذیزی حمایت مدیزیت /769 نوآوری فناورانه 0 نوآوری ساسمانی /547 / 0 752 0 /728 0 /671 0 /836 00

References Abrunhosa, A.Moura E Sa, P.(2008).Are principles supporting innovation in the portuguese footwear industry?. Technovation 28.. Alavi, S,N, (2003), Studying the relationship between job commitment and creativity of Directors of Educational Organization of Shiraz, M.A Thesis on educational Management, Islamic Azad University- Shiraz branch. Amini, A, (2009), "Total quality management", personal blog, available at: http://tqm-iran.blogfa.com Badakhshan toroghi, E, (2009), barriers to innovation in educational institutions, Journal of effective schools, Vol 2, No. 2 Daft, Richard,L., (1989), Organization theory and design, translated by : Ali Parsayyan and Mohammad Aarabi, Cultural Research Bureau, Tehran. Daniel, L& et al, (2006), "The Relationship between performance". The mediating role of, quality management (), and organization, european journal of operational research. Dean Elmuti & et al, (1999), "Are total quality management programmes in higher education worth the effort?" International jurnal of Quality & Reliability management. Vol. 13. No6, 29-44. Delavar, A., (1991), Research Methods in Psychology and Educational Sciences, Payam Noor University Press,Tehran FeghhiFarahmand, N., (2002), dynamic management organizations, Khorvash publications, Tabriz. Haghshenas, M, (1999), "Creativity in Education, Journal of Management in Education, Volume VI, No. 23-24. Hamidi, Y, and Tabibi, S.J., (2004), the results of the implementation of total quality management in health care networks in Hamedan province 1n 2000-2001, Journal of Medical Sciences and Health Services, Vol 11, No. 1. Hosseinpoor, Sh, (1997), "Attitude and management experts, Department of Education to implement total quality management", MA thesis in educational management. Alzahra University. Tehran. Langan, P.W.,(1998), "A study the use to Teams in the Total Quality management process, as Implemented Through finance and university services at the university of Lowa" Dissertation Abstracts international. Vol. 89 No. 5. Mashhad kordi, B, (2008), "Strategic thinking underlying innovation", Journal of Management Development, No. 32.Tehran Niazazari, K., (2002)), Behavior and human relations in educational organizations in the third millennium, Tehran, Metacognitive thinking publication. Noohpisheh, E., (2005), The feasibility study of establishment of total quality management in Fars organization of education, MA thesis, Islamic Azad University -Najaf Abad branch.

Premila,.K.S, Manivannan, Dr.M, (2009)," Application of Principles of Total Quality Management () in Teacher Education Institutions", LABR & TLC Conference Proceedings, San Antonio, Texas, USA Prajogo, D.I. and Sohal, A.S., (2006) The Relationship between Practices, Quality Performance, and Innovation Performance, International Journal of Quality & Reliability Management, Vol. 20, No. 8. Saki, R., (2001), "research, development and education, Educational Research", No. 42. Salehi, M et al (2008), Studying the relationship between the preparation of teachers to implement quality management with organizational culture and effectiveness,in middle managers of Marvdasht,New approach in Educational Administration Quarterly, Vol 1. No.2, Islamic Azad University. Marvdasht branch Sam Khanian, M., (2008), "Creativity and innovation in educational organizations, concepts, theories, techniques and measurements, PhD thesis,university of Tehran, Sheikh, Sh, (2006), Studying the effect of implementing the principles of total quality management () on high school teachers innovation of Marvdasht city, MA Thesis on Educational Management, Islamic Azad University Shiraz branch Venkatraman,Sitalakshmi, (2007) "A framework for implementing in higher education programs", Quality Assurance in Education, Vol. 15 Iss: 1. Welsh, Linda, Bell,(1998),"Features of Total Quality management Training and their Relationships to Effective Implementation in, K-12 Educational Organizations" Dissertation Abstracts International Vol. 89. No. 5. Williams, J. (1998). Total Quality management, continues improvement Initation and Implementation: A Diffusion study of two Northeast ohio public school Distracts. Pro Quest-Dissertation Abstract. Yarahmdikhorasani, M., (2008), Necessary for creativity and innovation organizations in the Third Millennium Journal of Management Development, No. 33. Tehran Yazdani, H., (2006), "Evaluation of the Islamic Republic of Iran Shipping Company innovation based on Amabily model and suggesting some strategies for improvement", MA.Thesis in Industrial Management. Industrial Management Organization