Company presentation www.gsl-servicenet.de Version 1.8/120912 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Service & Logistics for Europe Page 2 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Table of contents 1. Overview Basic information 2. Fulfillment 3. After Sales Service / Reverse logistics 2. Logistics 3. Forwarding 4. Products 5. European structure 6. Strengths 7. Internet Services 8. Contact Page 3 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Overview Basic information More than 10 years experience (as JET GmbH which business activities were taken over to the 01.01.2012 by GSL) 10.000 m 2 in the service- and logistics center Certified in DIN ISO 9001:2008 Up to 5.000 calls per month Up to 6.000 service cases (devices and accessories) per month Distribution up to 30.000 devices per month in the area logistics Page 4 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Service portfolio (Fulfillment, e.g. for Onlineshops) Goods entry / Check / Inbound Storage Stock keeping Order processing Order hotline Hot- and helpdesk for product information Payment processing Pick & pack Deliveries Reverse logistics Distribution of mass volumes of products, samples etc. Organization of pre-carriage of goods to JET including Customs Clearance (Fiscal Representation) and Bounded Warehouse facilities Creation & support of your Online shop(s) (products, content, pictures etc.) Internet based track & trace connected to the online tracking of UPS (www.gsl-servicenet.de) Page 5 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Service portfolio (Customer Service / After Sales Service / Reverse logistics) Call center/ hotline services EU wide Handling of returned products Pick up service for products at the customer or dealer Swap Credit notes treatment Return payment processing Technical & optical check of devices Repair (e.g. for electronic products) Sales (products, spare parts etc.) Refurbishment Spare parts deliveries Internet based order tracking connected to the online tracking of UPS (www.gsl-servicenet.de) Page 6 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Service portfolio (Logistics) Warehousing Import / Export Distribution of mass volumes of products, samples etc. Repacking, relabeling and so on... Further services, as per customers request (Prices on request) Page 7 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Service portfolio (Forwarding) Sea freight, containerized groupage (LCL) and full containers (FCL) Customs Clearance (Fiscal Representation) Pre-carriage domestic and all over Europe; groupage till full loads Distribution domestic and all over Europe; groupage till full loads Further services, as per customers request (e.g. airfreight) (Prices on request) Page 8 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Products (within our service range) All kind of commodities (packed goods) Phones, Cell phones, Walkie Talkies Car- Hifi (Navigation systems, Car radios) Cameras, binoculars Entertainment products Household appliances Wellness & Beauty & Health Do it Yourself & Tools (Electronic) toys Textiles Merchandising articles CD s / DVD s etc.... and much more... Page 9 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
European service Callcenter & Service processing centralized over GSL in Apolda, Germany (with partners) Norway Sweden Finland Germany Apolda (Thüringen) Denmark Belgium Ireland United Kingdom Netherlands Poland Czechia Austria France Portugal Hungary Page 10 Spain Switzerland Italy Greece Croatia Slowenia
Our strengths High competence & extended knowledge of our employees Individual solutions different processes adapted individually to our customers needs Top quality Guaranteed neutrality Transparency e.g. we provide our customers daily up-to-date service, fulfillment and logistics data in our internet system Active optimization of processes & reduction of costs Page 11 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Internet services (www.gsl-servicenet.de) Order tracking system for service- und logistic orders for business customers Business customers can see online their total service cases of the past half year and can create individual analysis (updated daily) Order tracking for dealers and private customers Connection to the UPS- Tracking at delivered service cases so all private customers and dealers can track their service cases until final delivery Online stock overview (updated daily) Online call overview (Just in time) Instruction manuals of our customers for download for the end consumers Page 12 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group
Your contact person Thomas Janetzki (MBA) Sales Manager GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh Am Weimarer Berg 6 99510 Apolda Germany Phone: 0049 (0)3644 517150 Fax.: 0049 (0)3644 517100 Mobil: 0049 (0)16090773187 Email.: thjanetzki@gsl-servicenet.de Website: www.gsl-servicenet.de Page 13 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbh // Member of the KIS Group