Microsoft Services. Catalog of Services Offerings. April 2010. Proactive Support and Consulting Services Workshops Labs

Microsoft Services Catalog of Services Offerings April 2010 Proactive Support and Consulting Services Workshops Labs

Table of Contents How to use this Catalog... 3 Premier Support Services... 5 Premier Offerings... 5 Premier Add-Ons... 6 Update Log... 9 Added Offerings... 9 Proactive Support and Consulting Services... 9 Workshops and WorkshopPLUS... 10 Updated Offerings... 10 Workshops and WorkshopPLUS... 10 SQL Server 2005/2008 Integration Services Workshop**... 10 Retired Offerings... 10 Proactive Support and Consulting Services... 10 Workshops and WorkshopPLUS... 11 Proactive Support and Consulting Services... 12 Guidance... 12 Review... 12 Health Checks/Assessments... 12 Operations Analysis and Improvement... 12 All Technologies... 13 Database... 14 Development... 17 IT Operations... 23 Management... 29 Messaging... 33 Platforms... 36 Security... 54 TAM/SEM/SE Proactive Services... 61 Workshops and WorkshopPLUS (Premier Support required)... 62 Database... 62 Development... 63 Page 2 of 78

IT Operations... 67 Management... 69 Messaging... 70 Platforms... 72 Security... 76 Labs... 77 All... 77 Development... 78 The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. Copyright 2010 Microsoft Corporation. All rights reserved. Microsoft, Visio, Windows, Windows NT, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. How to use this Catalog This catalog has been organized by Service type, and then by technology within those types. To find a specific offering, begin within the Services type (Support and Consulting for example), then explore based on technology (Messaging, Database, Development, etc.). The proactive services within this catalog represent those that are available to Microsoft Services customers to help them effectively deploy, support and operate various Microsoft technologies in their environments. The following standard processes apply: Page 3 of 78

1. If you are interested in a service listed within this catalog, please work with your Technical Account Manager (TAM), Application Development Consultant (ADC) or Engagement Manager (EM) to place a request or see if a detailed datasheet is available for your service of interest.* 2. Most requests are reviewed by a proactive delivery team within two business days of submission by your Services Representative. The proactive delivery team will determine the appropriate resources based on the request details. Scheduling is based on resource availability and may vary by service. 3. Upon review of the request, an initial call to discuss the scope, expectations, deliverables and timeline of the request may be requested. 4. Delivery will begin once scope, deliverables, cost and timeline are confirmed. 5. The services are deemed complete when deliverables are reviewed and the customer has agreed that all portions of the request were fulfilled as determined by the original scope. 6. The customer will be charged via the agreed upon method. Page 4 of 78

Premier Support Services Microsoft Services Premier Support offers your people all these services and more. Customizable to your needs, Premier Support gives you the flexibility to choose the support options that best fit your organization. The varying levels of service let you select the right amount of support to meet your needs and fit your budget. Premier Offerings Enterprise Agreement Services Integration (EASI) ** Integrating Premier Support delivers the resources and expertise to maximize the business value of your Enterprise Agreement while lowering the TCO of your Microsoft Solution. Microsoft Services Partner Advantage ** Microsoft Services Partner Advantage (MSPA) is the Microsoft Premier-level technical support offering for partners. MSPA enables our partners to enhance their own technical support businesses with a range of services from Microsoft - preventative services, break-fix support and support relationship management. Partners also gain access to the secure Microsoft Premier Online website which offers a range of self-help solutions including the Partner KnowledgeBase. Partner Advantage for Independent Software Vendors ** Partner Advantage helps independent software vendors (ISVs) find ways to reduce development costs and product time to market. This offering includes an extensive selection of services designed to assist you through all phases of your product development lifecycle and to more successfully develop, deploy, and support solutions by using Microsoft technologies. The result? A complete, end-to-end services solution for ISVs. Premier FirstStep ** Premier FirstStep Support is an introduction to high-end support services by Microsoft. This Offering allows customers to choose a support package at an attractive price point for a trial period. Premier Foundation ** Premier Foundation is an entry-level, primarily remote, Premier offering with 24x7 businesscritical support with rapid, onsite support services when needed. This offering includes a shared Technical Account Manager and two of our popular proactive services. Customers can also access Microsoft Premier Online, our online customer portal with extended partner-level knowledge base. Premier Plus ** Top-level Premier support includes one or more dedicated Technical Account Managers and 24x7 business-critical and rapid, onsite support services. Premier Plus Includes Premier proactive services customized to fit your specific needs, and access to dedicated support Page 5 of 78

engineers who have deep expertise in specific technologies. Customers can also access Microsoft Premier Online, our online customer portal with extended partner-level knowledgebase. Premier Standard ** The Premier Standard support offering includes 24x7 business-critical support and rapid, onsite support services, plus access to our extensive catalog of Premier proactive services, all managed by a shared Technical Account Manager. Customers can also access Microsoft Premier Online, our online customer portal with extended partner-level knowledgebase. Premier Ultimate ** Premier Ultimate combines proactive services with the comfort of as-needed problemresolution services. Working closely with the customer's IT team, we will help them design and deliver a service plan that incorporates the latest best practices and support services from Microsoft, taking into account their current state, historical trending information, and strategic timelines. Professional Support ** The Professional Support Offerings portfolio is comprised of Paid, Unpaid, and Programmatic incident offerings that aim to drive customer satisfaction with quality of technical support by providing assistance with break-fix issues. Professional Support Incidents are intended to service the needs of working professionals within the following customer segmentation role types: IT Professional and Developer. At a higher level, Professional Support is intended as a technical support option primarily for Small Business to Core Mid Market segments. Value proposition: receive convenient, on-demand technical support from some of the industry s most knowledgeable Microsoft support engineers, who will assist you in resolving your most difficult technical issues. Premier Add-Ons Custom Support Agreement Program ** The Microsoft Support Lifecycle (MSL) policy provides consistent and predictable guidelines for product support availability throughout a product s life. Custom Support Agreements provide the opportunity to receive support on legacy versions of Microsoft products beyond the Extended Support phase. Dedicated Support Engineering (DSE) for Microsoft Dynamics ** Coordinated with the other Premier Support services, the DSE for Microsoft Dynamics is designed to keep business processes at optimal performance with dedicated support for your Microsoft Dynamics solution. The Dedicated Support Engineer will provide proactive advisory assistance for your Microsoft Dynamics products, collaborate with your Partner and Independent Software Vendors (ISVs), provide support for upgrade planning, offer assistance in understanding the product roadmap and provide valuable knowledge transfer regarding your Microsoft Dynamics implementation. Page 6 of 78

Enrollment for Application Platform ** Enrollment for Application Platform helps to alleviate concerns around Problem Resolution Support (PRS) for SQL Server, SharePoint Server and BizTalk Server by simply including it, allowing customers to focus on being proactive versus reactive. Extended Hotfix Support ** The Microsoft Services Extended Hotfix Support program provides customers with the ability to request non-security hotfixes during the Extended Support phase of the Microsoft Support Lifecycle. Microsoft Certified Masters Program ** The Microsoft Certified Masters program is now accepting Premier Support points. Register for any of the five MCM programs and apply your Premier credits to cover all of the program cost. The Microsoft Certified Master program offers the most advanced training and certification and differentiates deeply specialized Microsoft technology consultants focusing on designing, building, and troubleshooting solutions built on Microsoft server products and technologies. The Microsoft Certified Master program experience-based curriculum is built upon the deepest level of real life product expertise for core Microsoft server products. Achieving a Microsoft Certified Master certification will help differentiate IT professionals and Microsoft Partner organizations from competitors by keeping them on the forefront of Microsoft technology. Microsoft Enterprise Agreements Premier Support Integration ** Integrating Premier Support delivers the resources and expertise to maximize the business value of the customer's Enterprise Agreement while lowering the TCO of the Microsoft Solution. Mobile Enterprise Messaging Solution ** The Microsoft Mobile Enterprise Messaging Solution is an integrated service and support engagement designed to help you plan, deploy, manage and support the next level of mobilemessaging solutions for your business in a secure environment. With this offering available exclusively to Microsoft Premier Support customers, you can leverage your existing investment in Microsoft products and technologies and extend desktop manageability to your mobile devices. Premier and Essential for Hosted Solutions ** Microsoft Services Essential Support is an affordable, prepackaged support offering that can help give your people more time to concentrate on optimizing your technology solutions. With Essential Support you have priority, phone-based access to a team of Microsoft technical account professionals who offer far more than reactive problem resolution. These highly skilled experts focus on providing you with valuable proactive how-to guidance to keep your hosted infrastructure up and running smoothly. All of which helps to increase the efficiency of your IT staff and the productive use of your Microsoft technology. Premier and Software Assurance ** Explains the benefits for Premier customers who purchase Software Assurance. Page 7 of 78

Premier Global Support ** Premier Global Support is an add-on to Premier. It provides the flexibility to handle customers technical support needs by centralizing the management of support services from negotiation to account management to solutions delivery which will scale across the customers worldwide locations to provide them with the best service for Microsoft technologies. Premier Support for Business Productivity Online Standard Suite ** Premier Support for Business Productivity Online Standard Suite (BPOS-S) enables Premier Support customers to receive the Premier experience when engaging support for BPOS-S. With Premier-enabled BPOS-S, customers can leverage their Premier Support plans for support resources in addition to the support channels integrated with the BPOS-S service. Premier Support for Microsoft Dynamics ** Provides specific services for customers with Microsoft Dynamics products in the Premier family of offerings. Premier Support for Microsoft Online Services ** With the activation of Microsoft (MS) Online Services for Premier Support, customers can submit incidents through Premier Support and Technical Account Managers (TAMs) can be more visible in those cases so they can effectively manage the customers MS Online Services support requests. The goal is to provide customers with a one Microsoft experience. Premier Third Tier Support ** Third Tier Support is an add-on designed to provide direct access to seasoned Microsoft Support escalation resources for complex issue resolution, and bypasses the normal frontline support services. Solution Support Services ** Solution Support Services is a suite of high-value services tailored to support solutions built on Microsoft technology and custom code for Premier customers. Solution Support includes proactive and reactive services spanning across your solution lifecycle (from the planning and design phases, through the deployment stages, to production support and maintenance). US National Support Offering ** The Microsoft US National Support Offering is a program that was created to help meet the support requirements of Federal Premier customers with sensitive security concerns. The United States (US) Department of Justice (DOJ) order 2640.2E, Federal Register 3052.204-71 (dated May 2, 2006 and updated June 1, 2006) require that US Federal and some US Public Sector agencies maintain a strong focus on national security. Page 8 of 78

Update Log Added Offerings Proactive Support and Consulting Services SQL Performance Review Application Load Test Application Network Analysis Application Performance Active Monitoring System Application Performance Review Application Security Threat Model / Design Review Enrollment for Application Platform Operations Strategic Consultant (OSC) Proactive Services Operational Guidance (PSOG) Strategic Infrastructure Consulting ALM Fundamentals for Custom Application Development ALM Implementation Services ALM Workshops for Project Management Architecture and Design for Unified Communications: Unified Conferencing Architecture Assessment for Microsoft Dynamics AX Architecture Assessment for Microsoft Dynamics CRM Architecture Review for Microsoft Dynamics AX Architecture Review for Microsoft Dynamics CRM Business Case for Microsoft Dynamics AX Business Case for Microsoft Dynamics CRM Customization Review for Microsoft Dynamics AX Customization Review for Microsoft Dynamics CRM Security, Identity and Access Management (SIAM) Design Review for Microsoft Dynamics AX Design Review for Microsoft Dynamics CRM Enterprise Portals using Microsoft SharePoint Server 2010 Enterprise Search using Microsoft SharePoint Server 2010 Fit Gap and Solution Blueprint for Microsoft Dynamics AX Fit Gap and Solution Blueprint for Microsoft Dynamics CRM Performance Review for Microsoft Dynamics AX Performance Review for Microsoft Dynamics CRM Platform Services for Microsoft SharePoint Server 2010 Project Governance and Delivery Review for Microsoft Dynamics AX Project Governance and Delivery Review for Microsoft Dynamics CRM Proof of Concept for Microsoft Dynamics AX Proof of Concept for Microsoft Dynamics CRM Scoping Assessment for Microsoft Dynamics AX Page 9 of 78

Scoping Assessment for Microsoft Dynamics CRM Services for Rich User Experiences SharePoint Performance Social Computing using Microsoft SharePoint Server 2010 Upgrade Assessment for Microsoft Dynamics AX Upgrade Assessment for Microsoft Dynamics CRM Web Content Management using Microsoft SharePoint Server 2010 Active Directory Security Assessment Enterprise Federated Identity using Active Directory Federation Services Enterprise Identity Management using Forefront Identity Manager 2010 Identity & Access Management Assessment Infrastructure Security Assessment (AISA) Integrated Protection using Microsoft Forefront Protection 2010 for Exchange Server PKI Consulting & Assessment Proactive Services Maturity Review (PSMR) Upgrade for Microsoft Dynamics AX Workshops and WorkshopPLUS ALM Interoperability Services Premier Technology Days: Development Desired Configuration Manager (DCM) Workshop Premier Technology Days: Management Service Level Management (SLM) Workshop System Center Configuration Manager 2007 Concepts and Administration Premier Technology Days: Messaging BizTalk Server 2009 Architecture & Administration Microsoft Office 2007 Troubleshooting and Support in the Enterprise Premier Technology Days: MOSS/SPS Windows Architecture for Debugging PKI Design Workshop Windows Security Workshop Updated Offerings Workshops and WorkshopPLUS SQL Server 2005/2008 Integration Services Workshop** Retired Offerings Proactive Support and Consulting Services o ALM- Competency Improvements Workshop Page 10 of 78

o Architecture and Design for Microsoft Exchange Server 2007 o Development Services for Rich Internet Applications o Enterprise Search Decision Accelerator (ESDA) o Enterprise Search Technology Planning (ESTP) o Performance Analysis and Optimization o SCCM 2007 and SMS 2003: Performance and Tuning Review o Unified Communications: IM /Presence /Conferencing (OCS 2007) Workshops and WorkshopPLUS o ALM- Management Interoperability Workshops o Exchange Server 2007 Migration Workshop ** o SQL Server 2005 Reporting Services Workshop o System Center Configuration Manager (SCOM) 2007 SP1-R2 Workshop o Windows Server 2008: Deploying and Managing Failover Cluster ** o Windows Vista Application Compatibility for Enterprises Workshop** o WorkshopPLUS - Advanced Win32 User Mode Debugging ** Page 11 of 78

Proactive Support and Consulting Services A large variety of proactive services are available to connect you with Microsoft subject matter experts who can help you proactively manage the Microsoft technologies in your environment according to Microsoft best practices. The services available range from informal guidance to help your team answer specific questions related to a current project, to in-depth operations consulting and engineering services that offer deep expertise in a specific area. Proactive Services are categorized into four different types: Guidance, Reviews, Health Checks/Assessments and Operations Analysis and Improvements. Guidance Guidance is an informal service available to help your team answer specific questions related to a current project that utilizes Microsoft technology. This service is applicable in all phases of a product lifecycle and can be delivered in a variety of ways from onsite technology briefings, question and answer sessions via phone/email or an onsite meeting. Review Reviews offer in-depth support consulting on a specific component of a complete or nearly complete Microsoft product design or implementation. The deliverable of a review is a formal document outlining the Microsoft best practice recommendations provided throughout the course of the engagement. Health Checks/Assessments This service type provides a point in time assessment of a current piece of Microsoft infrastructure or operations to help identify potential areas for improvement according to Microsoft best practices. A report highlighting the areas of concern and recommended remediation is provided at the end of the engagement. Operations Analysis and Improvement This service offers a deep analysis of a particular service area of Microsoft technology within a deployed design that is inclusive of people, process and technology issues. Operations Analysis and Improvements are designed not only to provide you Microsoft technical and operational best practices, but also custom consultation for implementing them in your environment. A summary of information gathered, decisions made and an implementation plan and additional best practices to help improve the identified areas of concern will be provided in a formal report and the end of the engagement. Page 12 of 78

All Technologies Advisory Services Foundation Microsoft Services Advisory Services Foundation is a fixed-priced, annuity-based offering that provides innovative, market-leading advisory services through a structured one-year program of Architecture and Planning activities and deliverables. This offering supports the realization of value from an enterprise customer s investment in Microsoft technology. The program of predictable engagement activities can be flexible to best meet a customer s business priorities, supported by a range of optional Custom Add-On Services. With clearly defined and practical deliverables from each activity, CIOs, and senior decision makers can easily and accurately predict and measure the value to their business. Architecture and Planning Advisor For CIOs who aim to realize the full value of their investment in Microsoft technology, this Offering delivers strategic advice and programmatic advocacy across the breadth of Microsoft. Your Advisor brings years of experience, an extensive and proven toolkit and a set of methods based on best practices from hundreds of successful engagements worldwide, to help equip you and your team to mitigate risk and solve business challenges. Architecture Transformation (Project Based) To ensure IT initiatives positively impact your bottom line, you need a clear view of how your business capabilities contribute to your strategic objectives. Microsoft Services Architecture Transformation supplies your organization with critical insight, allowing you to prioritize projects and make strategic decisions that deliver business value. Operations Strategic Review (OSR) for Service Management The Operations Strategic Review (OSR) develops a high-level roadmap for process improvement in support of IT s business-validated vision, strategy and project plans. This includes defining immediate actions to address pressing needs and scheduling longer term continuous improvements. This roadmap is developed by uncovering significant weak points and identifying corresponding solutions that deliver specific levels of IT service to your business. This is delivered as a series of recommended continuous process improvement programs addressing people, process, and technology solutions. Platform Rationalization (Project Based) Platform Rationalization can help your organization extract more value from IT budgets and improve the efficiency of the IT environment by offering a proven approach to rationalizing applications and infrastructures. Page 13 of 78

Database Assessment and Roadmap for Business Intelligence The Microsoft Services Assessment and Roadmap for Business Intelligence gives customers an opportunity to utilize Microsoft s expertise to streamline their business intelligence processes to match their precise business needs. This offering includes an analysis a company s current state and expert support in aligning functional goals with business strategy and documenting a business intelligence roadmap tailored to their business. This BI Blueprint will offer complete ecosystem guidance from the operating system to the end-user interface regardless of current architecture. Business Intelligence Reporting and Analysis Microsoft Services can empower your organization to make better, faster, well-informed decisions with a Microsoft Services Business Information Reporting and Analysis solution that will deliver the right information, to the right people at the right time. Microsoft Services has the right experience and capabilities to assess your business and technology needs, and to design a solution to facilitate widespread end-user adoption. Using Microsoft technologies, we will help you connect your existing information assets and unlock the value of your existing technology investments. Combining Microsoft products and services we will deliver a solution that fits into the way information workers do their jobs, with the security, centralization, and flexibility that the IT department requires to be successful, and in a way that makes it cost-effective to get the right set of tools to every information worker in your organization. Consolidation, Virtualization, and Management Services for Microsoft SQL Server The Consolidation, Virtualization, and Management Services for Microsoft SQL Server Offering from Microsoft Services helps customers reduce costs and derive better business value in an optimized SQL Server infrastructure. Desired Configuration Monitoring (DCM) for SQL Server 2000/2005 ** DCM helps IT groups apply Microsoft IT and IT Infrastructure Library (ITIL) best practices, processes, tools and templates to establish baseline settings for servers and applications, standardize these settings among multiple servers and automate ongoing configuration management exception reporting. The offering also includes the installation of the Desired Configuration Monitoring tool to dynamically report on complexity in the environment so remediation can be planned and to automatically audit changes and deviations from baselines. This helps reduce configuration complexities and provides a proactive approach to releasing updates and new products, and managing change. Enterprise Data Warehousing The Enterprise Data Warehousing solution from Microsoft Services will build an enterprise consolidation point for your operational data. Historical data and current data will be made consistent and available to provide the definitive single point of view of your organization. With a single-source, one-stop shop for your enterprise data, you can begin to better leverage one of your company s greatest assets and provide penetrating views and trends into the business. Page 14 of 78

Migration Service for Microsoft SQL Server 2005 (Oracle) Microsoft Services can quickly get you up and running with your robust new data management platform with advanced data analysis and reporting. You can benefit from all that SQL Server 2005 offers, such as higher availability, improved scalability, and increased security. And with Microsoft Visual Studio 2005 and the Microsoft.NET Framework, you can even accelerate the development of business applications as much as 40 percent. Migration Service for Microsoft SQL Server 2005 (Sybase) Microsoft Services can quickly get you up and running with your robust new data management platform with advanced data analysis and reporting. You can benefit from all that SQL Server 2005 offers, such as higher availability, improved scalability, and increased security. And with Microsoft Visual Studio 2005 and the Microsoft.NET Framework, you can even accelerate the development of business applications as much as 40 percent. Migration Service for Microsoft SQL Server 2008 (Oracle) Microsoft Services can quickly get you up and running with your robust new data management platform with advanced data analysis and reporting. You can benefit from all that SQL Server 2005 offers, such as higher availability, improved scalability, and increased security. And with Microsoft Visual Studio 2005 and the Microsoft.NET Framework, you can even accelerate the development of business applications as much as 40 percent. Migration Service for Microsoft SQL Server 2008 (Sybase) Microsoft Services can quickly get you up and running with your robust new data management platform with advanced data analysis and reporting. You can benefit from all that SQL Server 2005 offers, such as higher availability, improved scalability, and increased security. And with Microsoft Visual Studio 2005 and the Microsoft.NET Framework, you can even accelerate the development of business applications as much as 40 percent. Online Analytical Processing Businesses have the capability to collect virtually endless amounts of data from disparate sources and store it in multiple locations in a variety of formats. Much of this data is useful for planning the future direction of an organization if there is a way to effectively manage, analyze, and understand the sea of information. From a competitive standpoint, the ability to analyze data from multiple points of view is crucial for future product or services development planning. In order to see the big picture, it s necessary to manipulate the myriad components that make up the picture. What happens if there is too much information, not enough information, or the wrong kind of information? Without a way to understand and analyze it, even the most useful information is nothing but a random collection of bits on a server. Risk Assessment Program for SQL (SQLRAP) ** Used to evaluate customers production SQL Server implementations to ensure productive use. Includes a review, a hands-on knowledge transfer and a report that details health along with findings and recommendations. Page 15 of 78

Service Level Management (SLM) for SQL This engagement focuses on establishing a services-based approach to managing the IT ecosystem. It includes installation of a Scorecard Solution for measuring key metrics needed to manage a service, creation of a services map to illustrate the true complexity and dependencies for an end-to-end service, definition of Service Level Agreements (SLAs), definition of Operating Level Agreements (OLAs), and implementation of service review meetings to drive a culture of iterative improvement. SQL Performance Review In a significant number of applications, the bottleneck resides on the backend tier. The ACE SQL Performance Review is designed to monitor, configure, and optimize SQL Server 2005 / 2008 databases to eliminate these bottlenecks and improve end user response times. SQL Server Design and Migration, and Operations Review This review offers the customer Microsoft best practices and technical guidance for designing a SQL Server system and covers various SQL Server design topics such as schemas, modeling, indexes and table design that are outlined and delivered to the customer in a formal report. SQL Server design reviews typically focus on a pre-production application and system. SQL Server Disaster Recovery/Service Continuity Review The purpose of this review is to help customers to develop a solutions and processes to recover a SQL Server system based on Microsoft best practices. This service provides a comprehensive review of all aspects of a critical SQL Server from various technologies to systematic planning and preparation as they relate to disaster recovery. Recommendations are outlined in a formal report upon engagement closure. SQL Server High Availability Operations Review This offering begins with a review of the customer's current business goals pertaining to SQL Server availability, including adherence to the Windows Catalog (formerly the Hardware Compatibility List (HCL)), 64-bit technologies, clustering, & if appropriate other technologies such as replication & database mirroring, followed by an assessment of current pain points to determine the focus areas for improvement. A SQL Server Consultant collaborates with the customer's team to help identify opportunity for improvement in terms of their processes, procedures, operational practices, people, and tools as they relate to SQL Server high availability. SQL Server Operations Analysis and Improvement (OAI) for Availability This two to six week engagement begins with a review of the customer's current business goals pertaining to SQL Server followed by an assessment of current pain points to determine the focus areas for improvement. A SQL Server Microsoft Professional then collaborates with the customer's team to help identify opportunity for improvement in terms of their processes, procedures, operational practices, people and tools as they relate to SQL Server availability. The goal of this service is to provide recommendations and activities for process-based improvement in your environment through a series of in depth interviews and analysis of existing operational data and documentation. Page 16 of 78

SQL Server Performance, Operations, and Scalability Review The goal of this review is to help a customer ensure that their SQL Server environment is performing optimally. This includes a customized analysis of system bottlenecks, database design, and identifies potential SQL Server performance issues. Guidance on key settings including memory and database configuration to help prevent performance and scalability problems is also provided. All recommendations are outlined in a formal report upon engagement closure. Upgrade Service for Microsoft SQL Server 2005 This Offering gets customers up and running by using an upgrade engagement with a robust new data management platform with its advanced data analysis and reporting. Customers can benefit from all that SQL Server 2005 offers, such as higher availability, improved scalability, and increased security. Upgrade Service for Microsoft SQL Server 2008 The Microsoft Services Upgrade Service for Microsoft SQL Server 2008 Offering is designed to help customers deploy a Microsoft SQL Server 2008 solution by enabling next-generation data center applications with Microsoft vision so customers of all sizes can derive value from ALL data, from birth to archival. Development Advanced Application Blocks for Services Oriented Architecture The Microsoft Advanced Application Blocks for Service-Oriented Architecture is a collection of reusable software components (application blocks) designed to accelerate software and services development with complex, enterprise-level Service-Oriented Architecture (SOA) and Software and Services (S+S) development projects. Application Deployment Service for SAP The Microsoft Services Application Deployment Service for SAP Offering is designed to assist customers deploy their new SAP system. Compared to alternative platforms, the deployment on Microsoft s Application Platform will provide lower total cost of ownership of running businesscritical SAP applications, ensuring that quality attributes such as improved security, high-availability, reliability, performance and scalability meet, or exceed customers business needs and technical requirements. Application Design Guidance ** This type of guidance provides the customer resources to review the high level aspects of their software or application design. Coordinating how a customer's networking, database, and web components work together is often part of the discussion. This guidance is delivered informally through a series of whiteboard discussions with subject-matter experts who provide feedback on architectural questions. Application Load Test The Application Load Lest identifies and isolates an application s performance bottlenecks under simulated multi-user workload in order to meet or exceed expected traffic requirements. This is useful in determining if or how well an application will scale up (adding hardware) and scale out (adding web boxes with a copy of the application to distribute load.) Page 17 of 78

Application Network Analysis Application Network Analysis measures, analyzes, and fixes end user delays by reducing the number and size of objects traveling from your web server < network connected > browser. This allows the web application to efficiently and consistently handle the single factor the Operations Engineers has zero control over, the last mile. Application Performance Active Monitoring System The ACE Performance Active Monitoring System (PAMS) is designed to monitor web application performance on a daily basis based on client execution of business scenarios. The primary function of PAMS is to systematically execute pre-defined business transactions, and measure the corresponding end user s response times, to demonstrate performance improvements made in a web application over time. Additionally, the system could be used to determine unexpected performance degradation in a web application and help support analysts verify / pinpoint poor performance circumstances reported by end users. Application Performance Review The Application Performance Review reveals obvious performance issues in applications by walking through common user scenarios and analyzing what is happening on the front and back ends. It helps resolves performance issues that would limit application scalability, before proceeding to the Application Load Test. Application Security Threat Model / Design Review The Application Security Threat Model / Design Review service provides you with data that will help you understand potential threats to your mission-critical applications and the steps needed in order to mitigate risk associated with each threat. Microsoft will perform a careful examination of your application design, looking for weaknesses in the design choices and implementation. By engaging Microsoft to perform a security design review of your mission-critical applications, you reduce the risk of financial loss, as well as asymmetrical risk to reputation at the hands of malicious hackers. ALM- Competency Improvements Workshop Microsoft Visual Studio Team System was built with teams that focus on Agile software development in mind. The fundamental reference for such a process within Visual Studio Team System is MSF for Agile Software Development. This two-day ALM workshop helps project managers understand how to apply proven project management techniques to MSF Agile projects using the Visual Studio Team system. ALM- Enterprise Testing Improvements ** Microsoft Services Application Lifecycle Management Enterprise Testing Improvement brings over 30 years of development and 15 years of IT consulting experience to you and your Customer. Microsoft architects and consultants provide Customer Quality Assurance and Testing teams with the knowledge and tools for success. This service helps your Customer assess and subsequently deliver the process guidance and tools needed to significantly increase the maturity of their quality assurance and testing efforts throughout the application development lifecycle. With this Microsoft Services offering you will provide for your Customer: - A roadmap to implement an improvement program. Page 18 of 78

ALM- Fundamentals for Custom Application Development ** The short- and long-term scope of Application Lifecycle Management (ALM) Fundamentals for Custom Application Development is to provide Microsoft Services field consultants with the guidance, process, tools, and coaching to successfully deliver complex software development projects to our customers. The value of Microsoft Services ALM Fundamentals for Custom Application Development is to have customers recognize how a well-managed and well-executed application lifecycle can increase ROI of their application portfolios. Our work defines us as industry thought leaders, solution innovators, and masters of the people, processes, and tools involved in ALM practices. ALM - Release Management with VSTS Release Management is an integral part of shipping products but an often over-looked area that invariably contributes to shipping delays, product recalls/re-releases, lack of well-enforced release criteria be it feature completion, security compliance, development practices, bug bars, build and testing practices, and version control management. The 2 day engagement will focus on how to effectively use Visual Studio Team System (VSTS), Team Foundation Server (TFS) in areas such as Governance, Strategies, Best practices, Source Control Management to establish and ensure the success of a release management discipline for the customer s application lifecycle management. ALM - TFS Lab Pilot Team Foundation Server is an integral component of the Application Lifecycle Management Framework from Microsoft Services. The Team Foundation Server Lab Pilot helps reduce your implementation risks by providing an evaluation and training environment you can use to assess capabilities and identify the best way to address the development challenges your organization may face. Your staff can begin to develop and receive training on product and process competencies before full implementation. This pilot can help dramatically increase solution adoption speed and prepare your team for production implementation. With Team Foundation Server, Microsoft Services can help you manage application development by employing the following capabilities: ALM- TFS Production Pilot The Microsoft Services Application Lifecycle Management offerings combine Microsoft software with Services designed to meet your application development objectives. Our Application Lifecycle Management offerings address your end-to-end application lifecycle needs and enable you to prioritize and implement capabilities in the order that best suits your organization. Application Replatforming Service for SAP The Microsoft Services Application Replatforming Service for SAP Offering is designed to assist customers with replatforming their SAP system. The solution will help reduce the total cost of ownership of running business-critical SAP applications while maintaining or improving quality attributes such as security, high-availability, reliability, performance and scalability. Assessment and Roadmap for Application Lifecycle Management (ALM) The Application Lifecycle Management (ALM) Assessment provides customers with deep insight into the maturity of their software development capabilities. The program is delivered as a five-day consultant-led engagement and requires a commitment from the customer to making representatives of their development organization available to the consultant team. Page 19 of 78

Assessment and Roadmap for Services Oriented Architecture The Microsoft Services Assessment & Roadmap for Service Oriented Architecture (SOA) provides the enterprise a decisive, vendor-agnostic perspective regarding their existing and future SOA capabilities. It delivers a tailored SOA Roadmap with prioritized recommendations, supported by comprehensive enterprise SOA assessment findings documentation, the SOA Maturity Model Workshop, and a Services Inventory with dependencies and adoption levels. Code Review ** This service will analyze a customer s application source code to determine any areas that may potentially cause a support issue in the future and make appropriate recommendations based on Microsoft best practices. An additional goal of this engagement is to help uncover any performance hindering code, leaks, crash situations, deadlocks, heap corruption or other issues that might cause support issues post-release. Code reviews delivered are from a supportability standpoint; security may only be touched upon as an overview in this review. Decision Accelerator for Connected Systems The Microsoft Services Decision Accelerator for Connected Systems Offering is a great way to envision your next strategic application to meet business needs. Develop real business advantage through better solution design that sets the stage for decreased time-to-deployment and inherent design for change. Using a modern application approach rooted in service-oriented architecture and composite applications patterns, IT can make significant strides in breaking down barriers between previously segregated applications. As a result, customers will drive improved alignment between business divisions and IT, driving agility while optimizing IT costs. Development Services for Rich Internet Applications Microsoft Services Development Services for Rich Internet Applications Offering articulates the business challenges of a custom application through the eyes of the user in various situations. To do this, the Offering delivers the Vision Demonstrator, a powerful communication tool that customers can use within their organizations. The Offering also clearly defines a time-boxed engagement period for both the short term and the long term. Enrollment for Application Platform Enrollment for Application Platform helps to alleviate concerns around Problem Resolution Support (PRS) for SQL Server, SharePoint Server and BizTalk Server by simply including it, allowing customers to focus on being proactive versus reactive. It enables them to focus on preventing incidents in the first place, increase productive use and accelerate adoption of the products purchased through Microsoft Volume Licensing, provide same level of service as our key competitor (Oracle). IIS Health Check ** This Health Check provides insight into the health of your IIS environment. This multi-day engagement uses a variety of tools to collect data and statistics of the most important and critical aspects of your IIS environment. The goal of this Health Check is to proactively diagnose and analyze the data collected, make recommendations based on Microsoft best practices and help avoid any problems from surfacing in the future. Page 20 of 78

MIIS Health Check ** The MIIS Health Check reviews existing deployments to ensure that best practice guidelines are being leveraged to provide a flexible, secure, and dependable solution to identity management. The evaluation consists of reviewing the current MIIS configuration as well as business processes around managing MIIS custom components. MSMQ Health Check ** The MSMQ Health Check inspects and analyzes the configuration of your organization s MSMQ enterprise. It includes a review of the following areas: MSMQ clients/servers, domain controllers, enterprise-wide configuration settings, clustering, queue configuration, and MSMQ related code. SAP System Health Check and Architecture Review This fixed-term two-week engagement targets SAP customers running SAP Netweaver (or previous versions, like SAP R/3) on Microsoft SQL Server (any version). The purpose of this review is to help customers deploy and operate SAP Netweaver based on best practices published by Microsoft and SAP. The engagement begins with a review of the customer's SAP program goals pertaining to Microsoft s application platform, followed by an assessment of current pain points to determine the focus areas for a deep-dive analysis. Security Development Lifecycle for IT (SDL-IT) Process Engineering ** Based on the experience of developing and evolving SDL-IT, a application risk management process within Microsoft IT, SDL-IT process engineering provides customers with an easy way to integrate controls to help ensure the security posture of their enterprise application portfolio. This service will enable customers to develop more secure applications by integrating and sustaining an overall security process into their own software development lifecycles. Service Oriented Architecture Infrastructure The Microsoft Services SOA Infrastructure solution provides service virtualization through an architecture that uses metadata to define service behaviors that are interpreted at runtime to provide core capabilities such as versioning, protocol mapping, management, routing, and run-time policy enforcement. This lets developers focus on building new functionality and provides a foundation on which you can deploy reusable infrastructure capabilities available across all services. Service Oriented Modeling- Pilot Service oriented modeling (SOM) aligns business value and SOA. Microsoft Services Service Oriented Modeling offering provides a unified set of integrated tools that enables you to discover key business capabilities as well as SOM modelers to model and transform the business capabilities, business entities, and business processes into services. Strategy and Planning for Service-Oriented Architecture Services Discovery Deliver the strategy plan, business case, value measurement, and architectural plan for the specific business scenarios and goals. Page 21 of 78

Win32 and.net Code Guidance ** Guidance is available for a customer s implementation of an application that uses Microsoft technologies. Subject matter experts will analyze an application's design, architecture, and code implementation to determine if Microsoft best practices are being followed and provide recommendations. This service can have various deliverables depending on the scope and customer need including focus on a single module or the entire application code. Windows Workflow Foundation Guidance Windows Workflow Foundation (WF) represents a paradigm shift for developers who are accustomed to writing.net applications. WF represents a new way of software development in which you model your software in a design environment that represents what you would normally create in a code only solution. As a result of this paradigm shift, architects and developers are often challenged to try to understand where workflow fits into their applications and how to apply this new software modeling approach. Page 22 of 78

IT Operations Application Virtualization Services for Desktop Optimization Microsoft Services Desktop Optimization using Windows Vista and 2007 Microsoft Office System (DOVO) is built upon proven tools and guidance designed to help you fully capture the benefits of desktop optimization through the effective use of Microsoft Windows Vista and the 2007 Office System. Microsoft Services delivers best practices for desktop optimization based on extensive experience and expertise gained in complex client environments. Through coordination and collaboration with Microsoft product groups and its own IT organization, as well as early adopters, Microsoft Services is able to bring deep knowledge and understanding of products, roadmaps, architectures and methodologies to help you maximize your investment in Microsoft technologies. Backup Operations Service for Microsoft Office SharePoint Server 2007 with Data Protection Manager 2007 The Backup Operations Service for Microsoft Office SharePoint Server 2007 with Data Protection Manager 2007 is a comprehensive offering that helps customers to confidently prepare the architecture and design to enable a rapid, reliable backup and recovery strategy and solution implementation to protect the data in their SharePoint farms using recommended practices. The objective is to define a solution that meets the service-level requirements of the business. Business and IT Strategy Briefing Deliver timely, compelling strategic insights on selected customers high points of interest, especially regarding how Microsoft s leading-edge solutions and technologies can improve customers business performance. Business Process and Forms Technology Planning and Deployment (BPFTP) Enabling People-Driven Business Process Management The Microsoft Services Business Processes and Forms Technology Planning and Deployment (BPFTP) Offering will allow you to create a complete solutions platform for automating and standardizing human-centric workflow and electronic forms solutions. The importance of process standardization is easily visualized in the context of a new hire who encounters numerous people, processes, and forms some paper, some electronic as various personnel and departments, from Human Resources to IT, gather the same information repeatedly, duplicating effort and increasing chances for error. Lack of clear insight into the efficiency of the onboarding process and accountability throughout its duration can easily result in costly delays. Data Protection using Active Directory Rights Management Services Data Protection using Active Directory Rights Management Services (AD RMS) provides the processes, technology, and people expertise for enterprise organizations to build an integrated data protection system that helps augment an organization s existing data protection strategy and policies. It provides information workers with a transparent way to protect digital information they use and share every day. AD RMS will help to digitally enforce policies that address restrictions on printing, forwarding and editing data. This data can come from any number of sources, such as information portals, database-backed dynamic content, personal employee information, e-mail communications and generic documents. Page 23 of 78

Desktop Application Compatibility The Desktop Application Compatibility offering helps you assess your customer s current application portfolio, prioritize and mitigate any compatibility issues that might arise from a platform change, and potentially eliminate costs from applications that are no longer needed. The Desktop Application Compatibility engagement covers: Application Compatibility Planning Develop a plan that identifies the technical and business needs in an application compatibility project. Application Remediation Deliver processes and tools for inventory collection, assessment, and remediation services to ensure applications work with Windows 7, Windows Internet Explorer 8, and the Microsoft Office system. This offering can be delivered either stand-alone, or as part of a full Desktop Planning and Deployment engagement. Production Pilot Jumpstart The Microsoft Services Desktop Deployment Jumpstart offering is designed to help your customers implement a formalized and scalable pilot solution to test the new platform and deployment approach in a simulated production environment. This is a critical step to assess infrastructure and organization readiness before a broad-scale adoption. Desktop Optimization using Windows and the Microsoft Office system Deploying desktops in an organization of any size requires the right strategy, plans, and resources. The Microsoft Services Desktop Optimization using Windows and the Microsoft Office system (DOWO) offerings provide guidance and tools to assist you when working with customers, in all of the following areas: Desktop Planning and Deployment, Desktop Application Compatibility, Desktop Image Engineering, Desktop Deployment Jumpstart, Microsoft Office System Upgrade Desktop Planning and Deployment The Microsoft Services Desktop Planning and Deployment offering provides services, tools, and guidance to accelerate adoption of Windows 7, Windows Internet Explorer 8, and the Microsoft Office system. The offering includes: Planning, assessment, architecture, and solution design. Review of deployment options and design considerations for the Microsoft Office system, Internet Explorer 8, and Windows 7. Corporate image design in consideration of hardware, security, performance, and localization. Define the deployment processes for rolling out the Office suite, Windows operating system, and Internet Explorer. Implementation and configuration of a Lite Touch or Zero Touch Installation capabilities. Directory Synchronization Services Directory Synchronization Services is a comprehensive consulting engagement that uses Microsoft Identity Lifecycle Manager 2007 to simplify digital identity management and help maintain data integrity. It allows customers to better maintain the appropriate level of access for their users. Employees, customers, business partners, and contractors get the information they need, when they need it. And streamlined processes free IT administrators for other tasks. Page 24 of 78

Documents and Records Management Technology Planning (DRMTP) Microsoft Services Documents and Records Management Technology Planning (DRMTP) is a consulting Offering designed to help customers confidently plan for a successful implementation of the Microsoft Office SharePoint Enterprise Content Management (ECM) solution for Documents and Records Management. This implementation uses best practices for technology planning and architecture design. Microsoft Services expert consultants will apply their breadth of experience with enterprise customers and technologies to help you preemptively mitigate implementation risks. Their experience will also help ensure a successful deployment of a comprehensive and well-integrated solution for managing, archiving, preserving, and destroying documents and records and reducing risk through improved regulatory and corporate compliance. ISO 20000 Assessment (ISO2KA) The objective of ISO 20000 is To introduce best practice IT Management methods and continual improvements into the IT environment of any organization. The ISO 20000 Assessment (ISO2KA) evaluates a company s readiness as measured by ISO 20000 and also prepares the company for the accreditation process by a Regional Certification Body (RBC), and identifies the findings/recommendations for a Continual Service Improvement Program (SIP). A deliverable document and presentation are provided which outline: the customer's current state of processes, a gap analysis with recommendations to improve the organization's operational maturity, and an executive overview. IT Service Mapping (SMAP) SMAP is a two week engagement that helps customers effectively identify and understand service dependencies, risks, and effective mitigating actions to ensure high availability for a given IT Service. Consultants work with the customer team to define a service map that defines key dependencies, critical components, and customers that are a part of an overall service. The engagement also takes the customer team through Service Level Agreement (SLA) Planning (defining service requirements with key business units), Operating Level Agreement (OLA) Planning (defining service requirements and dependencies between key IT groups), and provides structured guidance to support effective service review meetings and define key service level management roles. Legal and Regulatory Compliance Guidance (LRC) The list of legal and regulatory compliance requirements for our customers is growing. Almost every state has some sort of regulation attempting to protect the private information of its citizens. As it turns out, many of computer security requirements found in these regulations fall right in line with many of the security and process offerings we currently provide. LRC combines the offerings we have delivered for many years and applies them to the compliance space. We can come along side these companies and assist them in their efforts to become compliant. Since these regulations and bills pertain to the personal data of residents living in these states almost every company who has customers nation-wide are affected. MOF Service Improvement Project (SIP) A Service Improvement Project (SIP) engagement may be appropriate for customers who have gone through an MOF Operations Assessment (OA) or a MOF Service Management Assessment (SMA) to identify opportunities for process improvement. The SIP addresses the specific processes targeted for improvement in an OA or SMA. This formal project follows an approach based on the Microsoft Solutions Framework (MSF) and typically includes process design, development, testing, and implementation. Page 25 of 78

MOF Service Management Assessment (SMA) The Service Management Assessment (SMA) is designed for customers that want a structured approach to service management improvement projects, which address the people, process, technology issues found within the IT environment. Using the ITIL and MOF methodologies, the consultant will develop a limited number of Problem/Opportunity Statements (P/O) which refine and focus the engagement vision. The P/O statements can then be implemented as phases in the Service Improvement Project (SIP) and to build a roadmap for continuous service improvement. The SMA is different from the MOF Operations Assessment in that it does not measure process maturity based on ISO 20000/BS 15504 and does not strictly focus on MOF/ITIL processes. Operations Strategic Consultant (OSC) The Microsoft Operations Strategic Consultant (OSC) Role is primarily focused on the delivery of high quality IT management services, based on the Microsoft Operations Framework (MOF), ITIL, and other industry best practices. Responsibilities include designing, developing and implementing operations solutions for complex technical implementation projects; conducting operations assessments; and designing, developing and implementing Service Improvement Programs (SIP). Frequently these projects require the ability to conduct interactive sessions or workshops and to deliver process training courses. As a subject matter expert, the Microsoft Operations Strategic Consultant (OSC) provides customer advisory services and helps customer maximize the investment on Microsoft technology through the adoption of operational best practices. Available in a range of durations from one week a month to fulltime. Optimized Branch Infrastructure The Optimized Branch Infrastructure Offering from Microsoft Services enables customers to increase cost savings and improve IT agility in their branch locations through virtualization, centralized management, and improved network efficiency. This Offering will use proven methodologies to help customers reduce deployment and support costs, improve IT service levels, and enable new business scenarios by optimizing the branch infrastructure. Proactive Services Operational Guidance (PSOG) The Proactive Services Operational Guidance (PSOG) is a 3-day remote based engagement that is very flexible to meet a wide range of customer requests. Focus areas examples are: Technical Design & Operational Reviews, Process Improvement, Best Practices Understanding, Research and Data Validation, Project Assistance, Security Guidance, and other areas as discussed. This engagement is usually delivered in three general phases: Data Gathering/Understanding the Situation, Analysis, and Recommendations. Based upon the goals, these components are very fluid to meet the needs and deliver value within the 3-day period. Risk and Health Assessment Program for IT Operations (OpsRAP) ** OpsRAP will leverage the well established RAP brand to provide critical insight into the health of Customers service management processes and functions, helping to bridge the gap between Technological Health and Operational Health. The solution utilizes Good Practices like ITIL (IT Infrastructure Library) and MOF (Microsoft Operations Framework) as well as focusing on core areas outlined in the International standard IEC/ISO 20000. Page 26 of 78

Roles and Knowledge Management (RKM) Roles and Knowledge Management (RKM) is designed to deliver sustainable improvements in IT operations and the detailed guidance needed to maintain a high quality of service of your Windows Server 2003, Active Directory, Exchange Server 2007, Exchange Server 2003, Office SharePoint Server 2007, and SQL Server 2005 environments. RKM helps IT groups apply Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) best practices, processes, and documented procedures to ensure that services achieve optimal availability levels. Specifically, RKM helps IT groups: Clearly understand roles and responsibilities of service managers, administrators, and other operations staff. Create an environment in which proactive focus drives daily, weekly, and monthly tasks. Increase accountability and assign tasks for effective execution. Improve knowledge sharing to increase employee skill levels. Develop and maintain consistent documentation. Service Catalog Design After establishing a baseline of knowledge and defining some of your core services, working sessions are conducted to begin building out the Service Catalog. Through these working sessions, you will learn how to engage the right people and gather information for the Service Catalog that is relevant for your organization. Service Catalog information is entered in a SharePoint Products and Technologies template (optional) or in a final document deliverable. The Service Catalog Design Offering helps reduce complexity and the associated risks by providing a Service Catalog customized for the needs of your unique organization. SQL Server Consolidation Assessment The intent of the Assessment service is to help your customer evaluate their SQL Server environment for the viability of a server consolidation solution. Data is collected and analyzed and used to document the current SQL Server environment and help determine the scope, business case, and drivers for proceeding with a SQL Server consolidation solution. Assessment information, data, and documentation can be re-used in later phases of the SQL consolidation process. SQL Server Consolidation Build and Deploy The intent of the Consolidation Build & Deployment service is for the consultant to help support a pilot deployment to test the proposed SQL Server consolidated design. It should cover the installation of the tools, scripts, and products to be used during build and deployment, the creation of the standard SQL Server builds and the standard processes to operate them. SQL Server Consolidation Operation Review The intent of the Consolidation Operational Review is to conduct a review of a SQL Server consolidated production environment. Operating a consolidated environment effectively starts during the consolidation project and continues through deployment. Through interviews and data collection, this engagement will provide an assessment of key operational processes. SQL Server Consolidation Planning SQL Server consolidation often involves three simultaneous and significant activities; SQL Server upgrades and migrations, SQL Server standardization, and SQL Server consolidation. It takes sufficient planning to achieve a smooth SQL Server consolidation; the more complex the database environment, the more comprehensive the planning activities. The intent of the Consolidation Planning component is to cover these essential planning activities. Page 27 of 78

SQL Server Consolidation Strategy and Design The intent of the Consolidation Strategy & Design service component is to guide your customer in the design of the consolidated SQL environment. Our consultant will work with your customer to determine the benefits and risks for server consolidation, instance consolidation, and position consolidation technology options (virtualization). Strategic Infrastructure Consulting Microsoft Infrastructure Services holds a number of skilled architects and engineers in a variety of areas. As such our senior architects and engineers will work with the customer to identify problem areas and define effective security strategy to meet those needs. Strategy and Planning for Software plus Services This offering is a 6-to-12 week (10 weeks recommended) engagement for IT leaders who need to determine how Software plus Services (S+S) can create business value for their organization. The offering also include a focused engagement (3-5 weeks) for planning migration of business productivity infrastructure of the customer to the Microsoft Business Productivity Online Services (BPOS) platform. The focused engagements is an optional component of the overall offering. It leverages Microsoft best practices of analyzing the business capabilities that will be benefitted from S+S, creating architecture plan for migration and developing a detailed business case. Page 28 of 78

Management Audit Collection Services The Microsoft Services Audit Collection Services solution provides the planning and deployment guidance for implementing the core technology required to collect security logs from Windows servers and workstations in near real time, making this data available for analysis and reporting. The solution is based on the Audit Collection Services (ACS) feature of Microsoft System Center Operations Manager 2007. Desired Configuration Management (DCM) for System Center Configuration Manager (DCM-SCCM) Desired Configuration Management (DCM) provides hands-on assistance, showing IT groups how to apply Microsoft IT and ITIL (IT Infrastructure Library) best practices, processes, tools, and knowledge to improve service availability. It enables IT groups to define and apply standard configurations for their systems, and then monitor compliance with those standards. DCM-SCCM operates in the System Center Configuration Manager environment, and is currently available for the following technologies: Exchange, Windows Core Services (Active Directory ), SQL Server, SharePoint, and Office Communications Server. IT Enterprise Management: Configuration Management The IT Enterprise Management: Configuration Management Offering provides the processes, technology, and people expertise for enterprise organizations to build a world-class system-update and configuration-management infrastructure. By implementing a solid configuration-management infrastructure and operational processes, customers can simplify systems management across their organization, enabling them to spend less time and budget on maintaining their systems and more of their efforts on moving their organization forward. IT Enterprise Management: End-to-End Monitoring Microsoft Services IT Enterprise Management: End-to-End Monitoring, formerly Server Management Optimization (SMO) is a series of enterprise-class, fixed-scope service engagements designed to systematically deploy a comprehensive end-to-end monitoring infrastructure that includes discovery, architecture, planning, and deployment guidance based on industry best practices and key Microsoft System Center Operations Manager 2007 R2 technologies. This Offering is based on guidance and best practices from the System Center Operations Manager 2007 product development teams, the Microsoft internal IT department, and multiple successful engagements with large organizations. IT Enterprise Management: Mobile Device Management Microsoft Mobile Device Management for the Enterprise Offering provides an architectural basis for centrally managing Windows Mobile-based devices and mobile line-of-business applications by using familiar administrative techniques. Page 29 of 78

Proactive Monitoring with Microsoft Systems Center Operations Manager (PMOM) : Active Directory 2003/2008 ** PMOM combines the implementation of incident and problem management processes with technical tools and reports to tune Microsoft Operations Manager (MOM) 2005 or System Center Operations Manager (SCOM) for your environment. In conjunction with your monitoring and technology teams, Microsoft helps you create Incident Matrices, Major Problem Reviews, and a sustained engineering team. As the operational process implementation progresses, technical resources implement tools that allow you to see the most problematic alerts. In addition, we help you create a scorecard which defines your alert to ticket ratio, alerts per server per day, and number of critical, error, and service unavailable alerts created by MOM/SCOM. Proactive Monitoring with Microsoft Systems Center Operations Manager (PMOM): Exchange 2003/2007 ** PMOM combines the implementation of incident and problem management processes with technical tools and reports to tune Microsoft Operations Manager (MOM) 2005 or System Center Operations Manager (SCOM) for your environment. In conjunction with your monitoring and technology teams, Microsoft helps you create Incident Matrices, Major Problem Reviews, and a sustained engineering team. As the operational process implementation progresses, technical resources implement tools that allow you to see the most problematic alerts. In addition, we help you create a scorecard which defines your alert to ticket ratio, alerts per server per day, and number of critical, error, and service unavailable alerts created by MOM/SCOM. Proactive Monitoring with Microsoft Systems Center Operations Manager (PMOM): SQL Server 2000/2005 ** PMOM combines the implementation of incident and problem management processes with technical tools and reports to tune Microsoft Operations Manager (MOM) 2005 or System Center Operations Manager (SCOM) for your environment. In conjunction with your monitoring and technology teams, Microsoft helps you create Incident Matrices, Major Problem Reviews, and a sustained engineering team. As the operational process implementation progresses, technical resources implement tools that allow you to see the most problematic alerts. In addition, we help you create a scorecard which defines your alert to ticket ratio, alerts per server per day, and number of critical, error, and service unavailable alerts created by MOM/SCOM. Security Monitoring and Compliance Enablement The Security Monitoring and Compliance Enablement Offering provides guidance on the tools that can be used to enable compliance monitoring capabilities within an organization. The Offering allows customers to reduce potential risk to their environment through proactively monitoring, and provides the foundation for compliance enablement. Server Virtualization with Advanced Management (SVAM) Server Virtualization with Advanced Management is an offering from Microsoft Services that enables you to maximize the value of your physical and virtual server infrastructure investments by providing a proven methodology, best practices, and the highest level of expertise in the industry. This offering uses Hyper-V virtualization technology within the Windows Server 2008 operating system, as well as System Center Virtual Machine Manager 2008, to help you take full advantage of server virtualization including third-party virtualization solutions. Page 30 of 78

Service Level Management for Systems Center Operations Manager (SLM-OM) Service Level Management (SLM) for Systems Center Operations Manager 2007 is designed to help IT groups evaluate the availability of their enterprise-wide IT infrastructure services, and manage by a set of agreed upon metrics to keep their Microsoft server infrastructures running at peak efficiency and availability for all users. With SLM-OM, Microsoft provides hands-on assistance, guiding IT groups on how to apply Microsoft IT, ITIL (IT Infrastructure Library) and MOF (Microsoft Operations Framework) best practices, processes, tools, and knowledge to improve service availability. SMS Guidance ** Informal guidance is available to help your team answer specific questions related to the implementation of Systems Management Server in your environment. This service is applicable in all phases of a product lifecycle and can be delivered in a variety of ways from onsite briefings, question and answer sessions via phone/email or onsite meetings. Microsoft best practices and knowledge transfer regarding SMS are provided where applicable dependent on the scope of the engagement. SMS Health Check ** This engagement is designed to analyze an organization s SMS environment. This multi-day engagement uses a variety of tools to collect data and statistics of the most important aspects of the SMS environment including: SMS Infrastructure, SMS Site Configurations, disaster recovery and the overall health of an organization's SMS site servers and clients. Software Update Management (SUM) Consultants compare the customer's software update management (patch management) process with best practice guidance provided by the Microsoft Operations Framework, which is based on ITIL, and collaborate with a Microsoft subject matter expert to create a process that is consistent with Microsoft best practices, specifically the Microsoft Operations Framework and Microsoft Solutions for Management. A deliverable document and presentation are provided which outline: the customer's current state, a gap analysis with recommendations to improve the organization's software update management processes, and an executive overview. Software Update Using SMS 2003 (SUSMS) Implements a consistent and healthy System Management Server (SMS) 2003 environment using proven guidance from Microsoft Services to produce an implementation plan, architecture recommendations, and delivery tools. System Center Operations Manager (SCOM) Performance and Operations Review The goal of this service is to provide a thorough review of the overall performance of an existing architecture and implementation of MOM/SCOM. A formal report identifying key areas of potential risk and Microsoft best practices to help mitigate the areas of concern are provided upon engagement closure. This review is primarily focused on customers who currently have MOM fully deployed or deployed in a testing environment; however it may also assist customers who are looking for further assistance and Microsoft best practices to baseline MOM/SCOM before deploying in production. Page 31 of 78

System Center Operations Manager 2007 (SCOM) Review and Guidance This offering helps the customer in achieving their Operational Monitoring goals in support of existing or informal Service Level Agreements (SLA). Included in the offering is an architecture and design review of existing Microsoft Operations Manager 2005 (MOM) or future planned System Center Operations Manager 2007 (SCOM) environments, fine-tuning and optimizing your MOM/SCOM environment, providing Microsoft best practices and knowledge transfer of operational monitoring, and improving your focus on proactive server monitoring. System Center Configuration Manager (SCCM) Design, Migration, and Operations Review This offering provides operations and technical guidance for SCCM hierarchy design, operations and management. Knowledge is transferred throughout the engagement and proactive recommendations on how to address known issues are provided to help guide the customer's project team to a Microsoft supported design. Recommendations are outlined in a formal report upon engagement closure that will include best-practice operations guidance based upon Microsoft internal knowledge, the Microsoft Operations Framework (MOF), and the IT Infrastructure Library (ITIL). System Center Operations Manager (SCOM) Server Design, Migration, and Operations Review This offering provides an operations and architecture design review of existing Microsoft Operations Manager 2005 (MOM) or future planned System Center Operations Manager 2007 (SCOM) environments. It targets optimizing a customer's SCOM implementation to help them achieve their proactive monitoring goals in support of existing or informal Service Level Agreements (SLA). Recommendations are outlined in a formal report upon engagement closure that will include bestpractice operations guidance based upon Microsoft internal knowledge, the Microsoft Operations Framework (MOF), and the IT Infrastructure Library (ITIL). System Center Service Manager (SCSM) Server Service Improvement Planning SCSM Beta 2 provides customers with a tangible opportunity to accelerate and actualize the implementation of IT Service Management best practices. Integrated with SCCM 2007 and SCOM 2007, Operations Consulting can help you bridge the gap between current process and tooling maturity to a desired future state with SCSM 2010. Subject to SCSM 2010 RTM and final feature availability, OpsCon will help envision and plan, starting with a Service Management Assessment (SMA) to target defined Service Improvement Plans that involve SCSM 2010 Beta 2 functions (Incident, Problem, Change, Service Requests). Planning factors such as SCOM 2007 alert optimization (for auto-ticketing) and SCCM DCM (compliance) will also be addressed as applicable. Recommendations are outlined in a formal report upon engagement closure that will include bestpractice operations guidance based upon Microsoft internal knowledge, the Microsoft Operations Framework (MOF), and the IT Infrastructure Library (ITIL). System Center Configuration Manager (SCCM) Performance and Operations Review The goal of this service is to provide a thorough review of the overall performance of an existing architecture and implementation of SCCM. A formal report identifying key areas of potential risk and Microsoft best practices to help mitigate the areas of concern are provided upon engagement closure. This review is primarily focused on customers who currently have SCCM fully deployed or deployed in a testing environment; however it may also assist customers who are looking for further assistance and Microsoft best practices to baseline SCCM before deploying in production. Page 32 of 78

Messaging Architecture and Design for Exchange Server 2010 Microsoft Services Architecture and Design for Microsoft Exchange Server 2010 is an Offering designed to help you manage the juggling act even more effectively and satisfy the requirements of enterprise messaging stakeholders. Expert Microsoft consultants hit the ground running on day one, working with your team to design a flexible messaging solution that will simplify your administration, help keep your communications more secure, and give users greater business mobility without breaking the bank. With this solid foundation, your organization can integrate a unified solution into the core of your communications platform. Architecture and Design for Unified Communications: Audio Dial-in Conferencing The Microsoft Services Audio Dial-in Conferencing solution will help you develop a cost-effective design for a highly available audio conferencing service with PSTN dial-in and a migration plan from your current provider. It will prepare your organization to migrate from an existing audio conference provider service to an on-premises solution. This will help you thoroughly understand the infrastructure required to support your audio conferencing needs, and enable you to calculate the return on investment of implementing the on-premises solution. You will be given a clear implementation plan that encompasses infrastructure installation, system configuration, and userprovisioning guidance. Architecture and Design for Unified Communications using Microsoft Office Communications Server 2007 An enterprise organization wants to enable IM and Presence capability or wants to upgrade from LCS 2005 on the path to enabling internal and remote access conferencing and voice capabilities of OCS 2007. By enabling IM/Presence and conferencing first the organization gains the ability to deploy the OCS 2007 infrastructure without having to do voice integration. Architecture and Design for Unified Communications: Enterprise Voice Architecture and Design for Unified Communications: Enterprise Voice provides customers with a detailed design of the Microsoft Office Communications Server 2007 R2 Voice capabilities based on a Microsoft Consulting Services-led design activity. The solution builds on the Office Communications Server 2007 R2 core Offering and introduces Voice over IP (VoIP) and Public Switched Telephone Network (PSTN) calling through integration with the customer s existing telephony solution; dial plan design to include dialing behaviors, call routing, and call authorization; voicemail integration; and design for call detail recording and system monitoring. Blackberry Migration and Windows Mobile Deployment With this offering, Microsoft will help enterprises reduce the TCO of their mobile messaging solution, which includes deployment and migration of their BlackBerry environment to a Windows Mobile? based solution. Additional benefits to customers include improved end-to-end system reliability, a familiar end-user experience, and a platform on which to build mobile line-of-business (mlob) applications. Page 33 of 78

Desired Configuration Monitoring (DCM) for Messaging ** [Exchange 2003/2007] DCM helps IT groups apply Microsoft IT and IT Infrastructure Library (ITIL) best practices, processes, tools and templates to establish baseline settings for servers and applications, standardize these settings among multiple servers and automate ongoing configuration management exception reporting. The offering also includes the installation of the Desired Configuration Monitoring tool to dynamically report on complexity in the environment so remediation can be planned and to automatically audit changes and deviations from baselines. This helps reduce configuration complexities and provides a proactive approach to releasing updates and new products, and managing change. Enterprise Notes Migration The Microsoft Services Enterprise Notes Migration offering orchestrates the best capabilities from across Microsoft and the Microsoft partner ecosystem to help customers break down a large migration problem into manageable components and realize the value from the migration sooner rather than later. Working closely with the Account Team, Microsoft Finance, and with customer TDMs and BDMs, Microsoft Services will customize a recommended-practice migration approach to produce a best-fit approach. Exchange Guidance ** Informal guidance is available to help your team answer specific questions related to the implementation of Exchange Server in your environment. This service is applicable in all phases of a product lifecycle and can be delivered in a variety of ways from onsite briefings, question and answer sessions via phone/email or onsite meetings. Microsoft best practices and knowledge transfer regarding Exchange are provided where applicable dependent on the scope of the engagement. Exchange Server Design, Migration, and Operation Review This review offers Microsoft best practices and technical guidance for migrations to Microsoft Exchange Server 2003 or 2007. The focus of this engagement is typically on a migration from an existing messaging system to Exchange and has a goal of providing customers with information to help avoid known issues and to help ensure their migration design is thorough and complete according to Microsoft best practices. Recommendations are outlined in a formal report upon engagement closure that will help achieve a cost-effective migration based on industry best practices, and will help operational effectiveness for running messaging infrastructure. Exchange Server Disaster Recovery/Service Continuity Review The goal of this service is to assist the customer in achieving an improved restoration of Exchange Server 2003 or 2007 related services through systematic planning and preparation for disaster recovery. The customer will receive a report detailing Microsoft best practices and recommendations applicable to the customer s environment for effective Exchange Disaster Recovery. Page 34 of 78

Exchange Server High Availability Review The purpose of the Microsoft Exchange Server High Availability Review is to help the customer optimize their Exchange Server 2003 or 2007 cluster design to meet current and future business continuity requirements. This engagement will validate current designs as well as provide recommendations to improve and optimize availability. In addition, capacity management will be an additional part of this review. Analysis of the Exchange and Windows cluster configuration will be done to identify areas of risk or concern in relation to meeting high availability requirements. Microsoft Services Risk Assessment Program for Exchange (EXRAP) ** Used to evaluate customers production Exchange environments to ensure productive use. Includes an operational interview, hands-on knowledge transfer, reports that detail health along with findings and recommendations, and a remediation plan. Network Assessment for Unified Communications The Microsoft Services Network Assessment Offering provides an application-centric assessment that pinpoints problems that could affect your future Microsoft Unified Communications solution. Unlike other traditional and exhaustive network assessments that can result in expensive network upgrades, this offering focuses solely on aspects of your network that would compromise user experience or deployment. The Network Assessment offering measures resulting future call quality by systematically generating traffic loads that imitate Unified Communications (UC) traffic across the network. By objectively measuring overall call quality, in addition to defining network statistics that can negatively affect call quality, a Network Assessment can quickly identify problem areas in the network that need to be addressed prior to deployment. Office Communications Server (OCS) 2007 Design, Migration, Operations Review Microsoft Office Communications Server 2007 R2 Design and Migration Review provides customers Microsoft best practices, recommendations and validations in terms of their existing or planned Office Communications Server 2007 R2 design or migration plan. Recommendations and areas of potential risk or concern are outlined in a formal report as part of the engagement that provides critical insight into the health/risks of a customer s entire Office Communications Server infrastructure. Proof of Concept for Unified Communications: IM, Presence, and Conference This offering will provide customers with an operational OCS 2007 pool and archiving server in production that will coexist with existing LCS 2005 SP1 pools if one or more are installed. The Proof of Concept deployment of OCS 2007 is unobtrusive allowing customers to add users (or move LCS users) at their own pace while evaluating core features including multi-party Instant Messaging, A/V conferencing, on-premise Web Conferencing (Live Meeting) and Archiving. Proof of Concept for Unified Communications: Voice The Proof of Concept for Unified Communications: Voice offering provides customers with a design and production proof of concept (POC) of a Microsoft Office Communications Server (OCS) 2007 voice solution. The offering provides a prescriptive methodology to design and pilot the capabilities with minimal effect on the customer s existing environment. The offering provides the delivery team with the deliverables and processes to implement a successful POC. Page 35 of 78

Service Level Management (SLM) for Messaging [Exchange 2003/2007] This engagement focuses on establishing a services-based approach to managing the IT ecosystem. It includes installation of a Scorecard Solution for measuring key metrics needed to manage a service, creation of a services map to illustrate the true complexity and dependencies for an end-to-end service, definition of Service Level Agreements (SLAs), definition of Operating Level Agreements (OLAs), and implementation of service review meetings to drive a culture of iterative improvement. Unified Communications: Messaging (Exchange 2007) Designed for an Enterprise that wants to upgrade from Exchange 2003 to Exchange 2007 SP1 in order enable Unified Messaging capability or to support a Unified Communications strategy. This offer supports future UC initiatives and provides a core architecture and messaging design based on an analysis of business, technical and environmental requirements. Platforms Active Directory Design, Migration, and Operations Review The AD Design and Migration Review provides customers Microsoft best practices, recommendations and validations in terms of their existing or planned Active Directory design or migration. Recommendations and areas of potential risk or concern are outlined in a formal report as part of the engagement. Active Directory (AD) Disaster Recovery/Service Continuity Review This review covers the following: HCL compliancy, operating system configuration (all nodes), Cluster general configuration, Cluster resource configuration and Cluster network configuration. An executive summary of analysis and recommendations is provided. Active Directory Guidance ** Informal guidance is available to help your team answer specific questions related to the implementation of Active Directory in your environment. This service is applicable in all phases of a product lifecycle and can be delivered in a variety of ways from onsite briefings, question and answer sessions via phone/email or onsite meetings. Microsoft best practices and knowledge transfer regarding Active Directory are provided where applicable dependent on the scope of the engagement. AD Lightweight Directory Services (ADLDS) Design, Migration, and Operations Review The Microsoft Active Directory Lightweight Directory Services (ADLDS) Review formerly known as Active Directory Application Mode (ADAM) provides recommended practice knowledge transfer and experience to the customer deployment team for ADLDS; confirming the architecture, confirming server sizing, reviewing the deployment strategy and plans, enhancing the processes that will achieve your goals in support of your migration and presenting findings and recommendations in the final report. Page 36 of 78

ALM Fundamentals for Custom Application Development The short- and long-term scope of Application Lifecycle Management (ALM) Fundamentals for Custom Application Development is to provide Microsoft Services field consultants with the guidance, process, tools, and coaching to successfully deliver complex software development projects to our customers. The value of Microsoft Services ALM Fundamentals for Custom Application Development is to have customers recognize how a well-managed and well-executed application lifecycle can increase ROI of their application portfolios. Our work defines us as industry thought leaders, solution innovators, and masters of the people, processes, and tools involved in ALM practices. ALM Implementation Services Microsoft Services Application Lifecycle Management Implementation Services provides an accelerated and effective Microsoft Visual Studio Team Foundation Server implementation in a production environment while adopting key development best practices. This is a fully operational solution that helps optimize application development for business performance. Microsoft Services designed the Application Lifecycle Management Offerings to leverage knowledge and best practices gained from prior engagements using Microsoft internal implementations of Application Lifecycle Management (ALM) practices and the Team Foundation Server. Our consultants work with clients in their projects to help them bridge gaps among developers, architects, testers, and business analysts, eliminate legacy overheads, and connect the extended IT team to customers. The resulting transparency in this project will give the extended software team the agility to partner with its customers, turn business ideas into right software, and transforms IT into a valuable business asset faster than before and at a reduced cost. ALM Workshops for Project Management Microsoft Visual Studio Team System was built with teams that focus on Agile software development in mind. The fundamental reference for such a process within Visual Studio Team System is MSF for Agile Software Development. This two-day ALM workshop helps project managers understand how to apply proven project management techniques to MSF Agile projects using the Visual Studio Team system. By building on MSF and the Visual Studio Team System process templates, Microsoft Services application lifecycle management workshops are designed to increase a customer s knowledge and productivity. This workshop is geared for customers that want to gain knowledge in using Microsoft Services Application Lifestyle Management to be self-sufficient and that want a personalized knowledge, not broad/general information. Architecture and Design for Microsoft Dynamics AX Architecture and Design help mitigate risk with Microsoft Dynamics AX engagements primed by Partners with Microsoft Services architectural design, technical, and on-going quality management reviews. The service consists of several short engagements that can be purchased individually or as a bundle, depending upon the needs of the partner and customer. Architecture and Design for Microsoft Dynamics CRM Architecture and Design help mitigate risk with Microsoft Dynamics CRM engagements primed by Partners with Microsoft Services architectural design, technical, and on-going quality management reviews. The service consists of several short engagements that can be purchased individually or as a bundle, depending upon the needs of the partner and customer. Page 37 of 78

Architecture and Design for Unified Communications: Unified Conferencing Microsoft Office Communications Server R2 allows real-time audio and video conferences to be set up with users inside and outside a corporate firewall. It supports impromptu escalation of calls to a conference as well as supporting pre-scheduled conferences and meetings. The Architecture and Design for Unified Communications: Unified Conferencing Offering helps an organization determine how Office Communications Server 2007 R2 conferencing features can be deployed to enable audio and video conferencing and how conferencing features can be integrated with certain existing thirdparty video conferencing systems. Architecture Assessment for Microsoft Dynamics AX Microsoft Services Decision Accelerator for Microsoft Dynamics helps customers make more informed Microsoft Dynamics AX implementation investments. Decision Accelerators are generally one-to-four week pre-sales consulting assessments designed to accelerate due diligence. The Architecture Assessment for Microsoft Dynamics AX evaluates overall infrastructure, assesses the proposed architecture, validates scalability, and identifies any gaps in the customer's standard operating environment (SOE). Architecture Assessment for Microsoft Dynamics CRM Microsoft Services Decision Accelerator for Microsoft Dynamics helps customers make more informed Microsoft Dynamics CRM implementation investments. Decision accelerators are generally one to four week pre-sales consulting assessments designed to accelerate due diligence. The Architecture Assessment for Microsoft Dynamics CRM evaluates overall infrastructure, assesses the proposed architecture, validates scalability, and identifies any gaps in the customer s standard operating environment (SOE). Architecture Review for Microsoft Dynamics AX Microsoft Services Architecture Review for Microsoft Dynamics AX is part of our Architecture and Design for Microsoft Dynamics Offerings, which play a key role in the Microsoft Dynamics Sure Step Methodology, a recommended approach to deploying Microsoft Dynamics AX. This Offering provides information to help customers make informed decisions about infrastructure and architecture for deploying their Microsoft Dynamics solution. It helps customers to mitigate risk and maximize performance. Architecture Review for Microsoft Dynamics CRM Microsoft Services Architecture Review for Microsoft Dynamics CRM is part of our Architecture and Design for Microsoft Dynamics Offerings, which play a key role in the Microsoft Dynamics Sure Step Methodology, the recommended approach to deploying Microsoft Dynamics CRM. This Offering provides information to help customers make informed decisions about infrastructure and architecture for deploying their Microsoft Dynamics solution. It helps customers to mitigate risk and maximize performance. Page 38 of 78

BizTalk Server Health Check (BTSHC) ** The BizTalk Health Check (BTHC) is designed and developed by the Premier Field Engineering Organization and is used to evaluate and remediate production BizTalk implementations to ensure productive use. It includes a review, a hands-on knowledge transfer and a report that details health along with findings and recommendations. The offering was developed as a direct result of performing reactive onsite work and allows us to leverage that knowledge in a proactive manner to identify and resolve problems before they produce an outage or critical situation. Business Case for Microsoft Dynamics AX The Business Case for Microsoft Dynamics AX Offering helps provide customers with the answers on return on investment (ROI) and the budget required for the Microsoft Dynamics AX implementation. This Offering provides the facts and figures to justify the Microsoft Dynamics AX deployment for customers. With this short engagement, our consultants can help customers win the support they need from enterprise decision makers and stakeholders to move ahead with the Microsoft Dynamics AX solution. Business Case for Microsoft Dynamics CRM The Microsoft Services Business Case for Microsoft Dynamics CRM Offering provides customers with information about the budget required for the Microsoft Dynamics CRM implementation and return on investment (ROI). This Offering provides facts and figures to help justify the Microsoft Dynamics CRM deployment for customers. With this short engagement, our consultants can help customers win the support they need from enterprise decision makers and stakeholders to move ahead with the Microsoft Dynamics CRM solution. Business Processes and Forms Decision Accelerator Businesses Processes and Forms Decision Accelerator is a consulting Offering designed to give customers the reassurance needed to deploy the Microsoft Office SharePoint Server 2007 to drive business process consistency and repeatability across people. Using a proof of concept (POC), Microsoft Services consultants will demonstrate how enterprise customers can realize process consistency and repeatability. Core Services Service Level Management (SLM) [Active Directory 2003/2008] This engagement focuses on establishing a services-based approach to managing the IT ecosystem. It includes installation of a Scorecard Solution for measuring key metrics needed to manage a service, creation of a services map to illustrate the true complexity and dependencies for an end-to-end service, definition of Service Level Agreements (SLAs), definition of Operating Level Agreements (OLAs), and implementation of service review meetings to drive a culture of iterative improvement. Customization Review for Microsoft Dynamics AX Microsoft Services Customization Review for Microsoft Dynamics AX is part of Microsoft Services Architecture and Design for Microsoft Dynamics Offering, which plays a key role in Microsoft Dynamics Sure Step Methodology; a recommended approach to implementing Microsoft Dynamics AX. This Offering provides a structured method for executing a customization inspection for a Microsoft Dynamics AX implementation. This consultation provides the opportunity to improve performance, reduce operating costs and future upgrade costs, increase system stability, and improve system security. Page 39 of 78

Customization Review for Microsoft Dynamics CRM Microsoft Services Customization Review for Microsoft Dynamics CRM is part of our Microsoft Services Architecture and Design Offerings, which play a key role in Microsoft Dynamics Sure Step Methodology; a recommended approach to implementing Microsoft Dynamics CRM. This Offering provides a structured method for executing a customization inspection for a Microsoft Dynamics CRM implementation. This expert consultation gives you the opportunity to help improve performance, reduce operating costs and future upgrade costs, increase system stability, and improve system security. Decision Accelerator for Customer Service Microsoft Services is providing an Offering for Integrated Contact Center for Customer Service. This Offering is a synergistic solution for customer service solution. It is an integrated solution based on Microsoft platform, technologies, products, and services. The Offering enables organizations to provide a world-class customer service experience. Decision Accelerator for Next Generation Sales and Customer Care The Next Generation Sales and Customer Care (NGSCC) Service Offering is designed to improve sales results and customer service through enhanced customer interaction while helping to reduce costs and increase customer loyalty. Structured in three sub-offerings: 1) Decision Accelerator, 2) Envision, and 3) Implementation; it is a best practice guide for all projects that aim to improve sales and customer service using the Microsoft Customer Care Framework (CCF) and, optionally, Microsoft Dynamics CRM in specific scenarios that address specific pain points. Decision Accelerators for Microsoft Dynamics AX Decision Accelerators help customers with due diligence to make more informed Microsoft Dynamics AX implementation investments. Decision Accelerators are generally 1-4 week pre-sales consulting assessments designed to accelerate due diligence. The offerings are designed to help customers determine the degree of fit with Microsoft Dynamics products, validate requirements with their data, review architectural design, estimate high level project costs, prepare an implementation plan and a business case for executive approval of the investment decision. Decision Accelerators for Microsoft Dynamics CRM Decision Accelerators help customers with due diligence to make more informed Microsoft Dynamics CRM implementation investments. Decision Accelerators are generally 1-4 week pre-sales consulting assessments designed to accelerate due diligence. The offerings are designed to help customers determine the degree of fit with Microsoft Dynamics products, validate requirements with their data, review architectural design, estimate high level project costs, prepare an implementation plan and a business case for executive approval of the investment decision. Deploy and Optimize for Microsoft BizTalk Server Microsoft Services Deploy and Optimize for BizTalk Server provides the tools and methods you need to help improve the performance and stability of your solution in Microsoft BizTalk Server 2006, BizTalk Server 2006 R2, and BizTalk Server 2009. Page 40 of 78

Design and Planning for Microsoft Application Virtualization The design and planning for Microsoft Application Virtualization (App-V) engagement provides customers with a detailed infrastructure design and an implementation plan. The Microsoft Services team follows a proven methodology for gathering the data necessary to develop the design and implementation plan which can be used by the customer to test and implement Microsoft Application Virtualization. Design and Implementation for Active Directory Design and Implementation for Active Directory enables organizations to deploy and optimize Windows Server 2008 Active Directory in the most effective way possible by implementing consistent, reproducible processes and configurations that improve efficiency and require less effort to maintain. This Offering will reduce system complexity, simplify management, and streamline the adoption of integrated technologies resulting in lower total costs, higher productivity, and greater agility. Furthermore, existing Active Directory deployments can be calibrated to address more effectively the needs that have evolved since it was deployed. Desired Configuration Monitoring (DCM) for SharePoint ** [MOSS 2007] DCM helps IT groups apply Microsoft IT and IT Infrastructure Library (ITIL) best practices, processes, tools and templates to establish baseline settings for servers and applications, standardize these settings among multiple servers and automate ongoing configuration management exception reporting. The offering also includes the installation of the Desired Configuration Monitoring tool to dynamically report on complexity in the environment so remediation can be planned and to automatically audit changes and deviations from baselines. This helps reduce configuration complexities and provides a proactive approach to releasing updates and new products, and managing change. Desired Configuration Monitoring (DCM) for Windows Core Services **[Active Directory 2003/2008] DCM helps IT groups apply Microsoft IT and IT Infrastructure Library (ITIL) best practices, processes, tools and templates to establish baseline settings for servers and applications, standardize these settings among multiple servers and automate ongoing configuration management exception reporting. The offering also includes the installation of the Desired Configuration Monitoring tool to dynamically report on complexity in the environment so remediation can be planned and to automatically audit changes and deviations from baselines. This helps reduce configuration complexities and provides a proactive approach to releasing updates and new products, and managing change. Desktop Image Engineering As enterprises worldwide embrace a highly collaborative digital work style, they demand everincreasing performance, connectivity, and mobility from their desktop infrastructure. IT organizations must stay ahead of these demands by making disciplined hardware purchases and finding quick wins to reduce support needs. Standardizing on one or few images that can be dynamically updated will help lower costs, reduced complexity, and improve support of PC infrastructure. Page 41 of 78

Design Review for Microsoft Dynamics AX Microsoft Services Design Review for Microsoft Dynamics AX is part of our Microsoft Services Architecture and Design for Microsoft Dynamics Offerings, which play a key role in Microsoft Dynamics Sure Step Methodology, a recommended approach to deploying Microsoft Dynamics AX. This Offering confirms that the customer chooses the best technical approach to integrate Microsoft Dynamics AX with existing enterprise systems as well as customize it to meet the particular needs of their industry and business. It helps customers to mitigate risk of integrating technologies and to help their business realize optimum performance from customization. Design Review for Microsoft Dynamics CRM Microsoft Services Design Review for Microsoft Dynamics CRM is part of our Architecture and Design for Microsoft Dynamics Offerings, which play a key role in Microsoft Dynamics Sure Step Methodology, the recommended approach to deploying Microsoft Dynamics CRM. This Offering helps the customer choose the best technical approach to integrate Microsoft Dynamics CRM with existing enterprise systems as well as customize it to meet the particular needs of their industry and business. It also helps customers to mitigate risk of integrating technologies and help their business realize optimum performance from customization. Desktop Virtualization Solutions Desktop Virtualization Solutions is a Microsoft Services Offering that provides organizations with an efficient combination of desktop virtualization products and technologies. This Offering dynamically joins various virtualization products and technologies, and it customizes them on users machines while allowing IT to manage each layer efficiently. Through this Offering, the customer desktop virtualization solution can reduce costs and increase productivity, keeping employees active while managing security risks. Documents and Records Management Decision Accelerator Documents and Records Management Decision Accelerator is a consulting Offering designed to give customers the reassurance required for deploying the Microsoft Office SharePoint Enterprise Content Management solution for Documents and Records Management by providing them with an opportunity to evaluate the solution s capabilities in their own test environment. Microsoft Services expert consultants utilize best practices to deliver a Proof-of-Concept evaluation of SharePoint as a comprehensive and well-integrated solution for managing, archiving, preserving, and destroying documents and records and reducing risk through improved regulatory and corporate compliance. Dynamics AX Health Check ** The Microsoft Dynamics AX Health Check is a proactive service for customers which provides them with a detailed review of their environment resulting in a scorecard which highlights the highest risk areas and provides suggested resolution. A Premier Field Engineer will review the hardware, infrastructure, diagnostic tools, and product configuration of the Microsoft Dynamics application. The Health Check service will provide the customer with a detailed analysis of the overall system performance, including the Microsoft Dynamics application servers and the Microsoft SQL Server database configuration. Page 42 of 78

Dynamics CRM Health Check ** The Microsoft Dynamics CRM Health Check is a proactive service for customers which provides them with a detailed review of their environment resulting in a scorecard which highlights the highest risk areas and provides suggested resolution. A Premier Field Engineer will review the hardware, infrastructure, diagnostic tools, and product configuration of the Microsoft Dynamics application. The Health Check service will provide the customer with a detailed analysis of the overall system performance, including the Microsoft Dynamics application servers and the Microsoft SQL Server database configuration. Dynamics GP Health Check ** The Microsoft Dynamics GP Health Check is a proactive service for customers which provides them with a detailed review of their environment resulting in a scorecard which highlights the highest risk areas and provides suggested resolution. A Premier Field Engineer will review the hardware, infrastructure, diagnostic tools, and product configuration of the Microsoft Dynamics application. The Health Check service will provide the customer with a detailed analysis of the overall system performance, including the Microsoft Dynamics application servers and the Microsoft SQL Server database configuration. Dynamics NAV Health Check ** The Microsoft Dynamics NAV Health Check is a proactive service for customers which provides them with a detailed review of their environment resulting in a scorecard which highlights the highest risk areas and provides suggested resolution. A Premier Field Engineer will review the hardware, infrastructure, diagnostic tools, and product configuration of the Microsoft Dynamics application. The Health Check service will provide the customer with a detailed analysis of the overall system performance, including the Microsoft Dynamics application servers and the Microsoft SQL Server database configuration. Enterprise Content Management Decision Accelerator (ECMDA) Microsoft Services Enterprise Content Management Decision Accelerator is a consulting offering designed to give customers the reassurance to deploy the SharePoint Enterprise Content Management solution by providing them an opportunity to evaluate in their environment the ECM solution s capability to meet their business requirements. Microsoft s Enterprise Content Management solution is a comprehensive offering that provides a well integrated solution to manage, publish and better protect documents, e-mails, records, Web content, and automate collaborative business processes. Enterprise Data Security Optimization The Enterprise Data Security Optimization offering of the Security, Identity, and Access Management (SIAM) offering family from Microsoft Services integrates multiple data-protection technologies and always on persistent protection to provide comprehensive coverage of the data stored on desktops and servers, as well as data in transit. Page 43 of 78

Enterprise Portal and Collaboration Decision Accelerator Microsoft Enterprise Portal and Collaboration solutions help transform the way people and organizations work together through familiar and pervasive workspaces, portals, and emerging social computing capabilities. By empowering people with a familiar set of tools, built on an enterpriseready, scalable, and easily managed integrated infrastructure, portal and collaboration solutions from Microsoft Services can extend the value of current IT investments in the enterprise while enabling business process innovation. Enterprise Portal and Collaboration Deployment and Governance Service Microsoft Services Enterprise Portal and Collaboration Deployment and Governance Service is a consulting Offering that will help customers deploy Microsoft SharePoint and give guidance about how to build organizational competencies for SharePoint architecture, governance, and deployment. The Offering focuses on identifying appropriate architecture for the design of the customer s SharePoint solutions based on user requirements, procedural guidance for the governance and usage of the SharePoint environment, and deployment to the SharePoint platform. Enterprise Portal and Collaboration Migration Service for SharePoint 2007 (EPCMIG) Confidently prepare for an effective Enterprise Portal and Collaboration Migration and ensure an effective approach to simplify, refine and migrate content to your SharePoint 2007 Enterprise Portal and Collaboration environment. The focus of this Sub-Offering is on migration of content from Windows SharePoint Services, SharePoint 2003 or Exchange Public Folders. This service leverages Microsoft Services recommended practices for the analysis, planning and recommendation for the migration approach followed by execution of the content migration services. Enterprise Portal and Collaboration Technology Planning Portal and collaboration solutions from Microsoft can help speed market responsiveness and foster innovation by Empowering teams through collaborative workspaces, connecting organizations through portals, enabling communities with social computing tools, reducing cost and complexity by using an integrated infrastructure, existing investments, and an extensible architectural platform. Enterprise Portals using Microsoft SharePoint Server 2010 Microsoft Services Enterprise Portals using Microsoft SharePoint Server 2010 is a consulting Offering that helps the customer to prepare for an effective enterprise portal implementation for either on-premises or Business Productivity Online Services by using Microsoft Services best practices for technology planning, architecture design, build, and deployment. The Offering covers two scenarios- intranet content publishing Establishing information architecture and processes for the publishing of primarily static, broadly available content, and applications Web intranet-based productivity tools that provide broadly accessible business functions. Page 44 of 78

Enterprise Search using Microsoft SharePoint Server 2010 Microsoft Services Enterprise Search using Microsoft SharePoint Server 2010 is a consulting Offering designed to help customers bring the power of high-end search to everyone within their organization by helping them evaluate and deploy the SharePoint Search or FAST Search for SharePoint solution. This service Offering provides a proven set of deliverables and methodologies as well as Microsoft best practices from multiple successful customer engagements, to aid in the evaluation, planning, and implementation of Office SharePoint Server 2007 as an Enterprise Search solution. Envision and Plan for Microsoft BizTalk Server Envision and Plan for Microsoft BizTalk Server 2009 is a great way to use Microsoft BizTalk Server 2009 to design, customize, and plan an enterprise application integration (EAI) or business-tobusiness integration project. Envision for Next Generation Sales and Customer Care Next Generation Sales and Customer Care (NGSCC) provides guidance and tools to assist Microsoft and partners engage and deliver projects to improve sales and customer service. The Offering helps organizations significantly reduce costs, increase revenue, and improve agility and time to market. It includes practice guidance that covers sales and delivery, project success with lower risk, and shorter time and fewer resources required for the engagement. Federal Desktop Core Configuration Reference Implementation DOVO Federal Desktop Core Configuration is a reference implementation of the portfolio offering, Microsoft Services Desktop Optimization using Windows Vista and 2007 Microsoft Office System (DOVO). The FDCC mandate, issued by the Office of Management and Budget (OMB), requires federal agencies to standardize desktop configurations to meet FDCC standards. FDCC is designed to provide a single, standard, enterprise-wide, managed environment for desktops and laptops running Microsoft Windows XP or Windows Vista. Federal government contractor systems that interface with federal government systems are also subject to FDCC requirements. Fit Gap and Solution Blueprint for Microsoft Dynamics AX The Microsoft Services Fit Gap and Solution Blueprint for Microsoft Dynamics AX Offering helps customers with due diligence so they can make more informed Microsoft Dynamics AX implementation investments. The Fit Gap and Solution Blueprint for Microsoft Dynamics AX Offering is generally a 1 4 week pre-sales consulting assessment designed to accelerate due diligence. The objective for the Fit Gap and Solution Blueprint for Microsoft Dynamics AX Offering is to determine how well the Microsoft Dynamics AX solution will fit the customer s business requirements, as well as determine how the system will be used by the customer and the amount of configuration and customization required. Page 45 of 78

Fit Gap and Solution Blueprint for Microsoft Dynamics CRM The Microsoft Services Fit Gap and Solution Blueprint for Microsoft Dynamics CRM helps customers with due diligence so they can make more informed Microsoft Dynamics CRM implementation investments. The Fit Gap and Solution Blueprint for Microsoft Dynamics CRM Offering is generally 1 4 week pre-sales consulting assessments designed to accelerate due diligence. The objective for the Fit Gap and Solution Blueprint for Microsoft Dynamics CRM Offering is to determine how well Microsoft Dynamics CRM solution will fit with the customer s business requirements, as well as determine how the system will be used by customer and the amount of configuration and customization required. Full Volume Encryption using Windows BitLocker Drive Encryption The Full Volume Encryption using Windows BitLocker Drive Encryption solution helps protect data on lost or stolen computers by encrypting the entire system volume and any partitioned data volumes. Full Volume Encryption using Windows BitLocker Drive Encryption provides a seamless, secure, and easily manageable data protection solution. Full Volume Encryption using Windows BitLocker Drive Encryption enhances data protection by bringing together two major sub-functions: Implementation for Microsoft Dynamics AX This offering provides an end-to-end implementation of Microsoft Dynamics AX using Microsoft Services for overall program management for implementing and integrating large complex, multi-site, or global implementations that are primed by Microsoft Services. Implementation for Microsoft Dynamics CRM This offering provides an end-to-end implementation of Microsoft Dynamics CRM using Microsoft Services for overall program management for implementing and integrating large complex, multi-site, or global implementations that are primed by Microsoft Services. Implementation for Next Generation Sales and Customer Care Next Generation Sales and Customer Care provides guidance and tools to assist Microsoft and partners to engage and deliver projects to improve sales and customer service. The offering helps organizations significantly reduce costs, increase revenue, and improve agility and time to market. It includes practice guidance that covers sales and delivery, project success with lower risk, and shorter time and fewer resources required for the engagement. Internet Explorer 8 Compatibility Remediation and Deployment Services for Desktop Optimization ** The Internet Explorer 8 Compatibility and Remediation and Deployment Services for Desktop Optimization offering is designed to assist a customer in implementing a pilot solution for deploying a nominal number of Web browsers (around 1,000) with minimal to zero desk-side technician involvement. The service includes the creation of up to five proven processes or factories to create the core capabilities needed to deploy a modern business Web browser. Page 46 of 78

Learning Analytics Planning for Education Microsoft Services Learning Analytics Planning for Education Offering provides guidance and tools to help Microsoft and partners engage and deliver projects to improve personalized learning in education. Emphasis is placed on significant increases in learning collaboration and efficiency. The Offering includes materials that promote project success while lowering risk, shortening times, and using fewer resources during the engagement. By driving new technology acceptance and by delivering new learning possibilities, the Offering accelerates technology adoption and usage for students, education professionals, and other interest groups. Microsoft Application Virtualization Health Check ** The Microsoft Application Virtualization Health Check (App-V HC) is designed and developed by the Premier Field Engineering Organization and is used to evaluate and remediate production Application Virtualization implementations to ensure productive use. It includes a review, a hands-on knowledge transfer and a report that details health along with findings and recommendations. The offering was developed as a direct result of performing reactive onsite work and allows us to leverage that knowledge in a proactive manner to identify and resolve problems before they produce an outage or critical situation. Microsoft Cluster Server Risk Assessment Program (CSRAP) ** Microsoft Cluster Server Risk Assessment Program (CSRAP) proactively performs an in-depth analysis of your server cluster configuration and operational procedures. CSRAP identifies potentially disruptive risks to service that can be mitigated through recommended best practices, and ensures our customer s environment complies with the best possible configuration. A CSRAP engagement is delivered on site by a Microsoft engineer who is accredited to deliver the service; it offers robust tools, detailed collateral, and Microsoft operational Best Practice guidance with an emphasis on knowledge transfer to augment the customer s operational maturity. Microsoft Office System Upgrade Upgrading the Microsoft Office system in an organization of any size requires the right strategy, plans, and resources, in addition to a deep understanding of your customer s specific business needs. The Microsoft Services Microsoft Office system Upgrade engagement includes: Planning and processes for rolling out the 2007 Office system. Microsoft Operations Manager (MOM) Health Check ** This multi-day engagement uses a variety of tools to collect data and statistics of the most important and critical aspects of your MOM 2005 environment. The goal of this health check is to proactively diagnose and analyze the data collected, make recommendations based on best practices and potentially avoid any problems from surfacing in the future. The tools used are passive and only collect information about MOM and SQL. They are read-only and do not make any changes to any servers. Microsoft Services Risk Assessment Program for Active Directory (ADRAP) ** Used to evaluate and remediate customers production Active Directory implementations to ensure productive use. Includes a review, hands-on knowledge transfer and a report that details health along with findings and recommendations. Page 47 of 78

Microsoft Citizen Service Platform Government Service Center Opportunity Assessment Microsoft Consulting Services (MCS) will use deep expertise and the Citizen Service Platform (CSP) to successfully design and implement solutions for government-to-constituent interaction. CSP will provide architectural blueprints and guidance on effort necessary for priority feature enhancements. Thus, consultants can build complete, end-to-end solutions with higher margins, lower risk, and proven architecture. Mobile Workforce Automation Decision Accelerator This offering addresses the needs of customers as they embark on a mobile line-of-business (mlob) application. The offer helps our customers align the technology to the business case, demonstrates how they can leverage existing investments for mobility, and enables them experience the mlob with a proof of concept prototype. This offering leads to a larger development effort and provides a lower risk approach for our customers. Monitoring Service for SharePoint 2007 with System Center Operations Manager 2007 Microsoft Services Monitoring Service for SharePoint 2007 with System Center Operations Manager 2007 is a consulting offering that will help you proactively monitor SharePoint environments. The offering leverages the SharePoint Monitoring Toolkit for employing the Microsoft Services best practices for monitoring SharePoint 2007 using System Center Operations Manager 2007. Next Generation Sales and Customer Care Next Generation Sales and Customer Care (NGSCC) Microsoft Service Offering is designed to improve sales results and customer service by enhanced customer interaction while helping to reduce costs and increase customer loyalty. NGSCC provides guidance and tools to assist Microsoft and Partners to engage and deliver projects that improve sales and customer service. Optimization Service for Microsoft Office SharePoint Server 2007 with Desired Configuration Monitoring Microsoft Services Optimization Service for Microsoft Office SharePoint Server (MOSS) 2007 with Desired Configuration Monitoring (DCM) is designed to help a business focus on optimizing and controlling SharePoint Server configurations and offers the same best practices, processes, tools, and expertise that Microsoft uses to achieve high levels of availability in our own enterprise. Performance Review for Microsoft Dynamics AX Microsoft Services Performance Review for Microsoft Dynamics AX is part of Microsoft Services Architecture and Design for Microsoft Dynamics Offering and plays a key role in the Microsoft Dynamics Sure Step methodology, a recommended approach to implement Microsoft Dynamics AX. By taking advantage of this Offering, Microsoft architects and technical consultants will provide proactive monitoring of the deployment and initial operations, incorporating best practices that will enhance the ultimate performance and stability of your Microsoft Dynamics solution. Page 48 of 78

Performance Review for Microsoft Dynamics CRM Microsoft Services Performance Review for Microsoft Dynamics CRM is part of Microsoft Services Architecture and Design for Microsoft Dynamics Offering and plays a key role in Microsoft Dynamics Sure Step Methodology, a recommended approach to implement Microsoft Dynamics CRM. When you take advantage of this Offering, Microsoft architects and technical consultants will provide proactive monitoring of the deployment and initial operations, incorporating best practices that will enhance the ultimate performance and stability of your Microsoft Dynamics solution. Plan, Build and Deploy for Microsoft BizTalk ESB Toolkit Plan, Build and Deploy for Microsoft BizTalk ESB Toolkit Offering is the best way to design, customize, and deploy BizTalk ESB Toolkit 2.0, which is a collection of tools and libraries that extend BizTalk Server 2009 capabilities to support a loosely coupled and dynamic messaging architecture. Platform Services for Microsoft SharePoint Server 2010 Microsoft Services Platform Services for Microsoft SharePoint Server 2010 is a consulting Service Offering that helps customers plan, architect, design, deploy, and operate Microsoft SharePoint Server 2010 with guidance for how to build organizational competencies for SharePoint architecture, governance, deployment, and migration. The Service Offering focuses on identification of the appropriate architecture for the design of SharePoint solutions based on user requirements, procedural guidance for the governance and usage of the SharePoint environment, and deployment of the SharePoint platform. Project Governance and Delivery Review for Microsoft Dynamics AX The Project Governance and Delivery Review for Microsoft Dynamics AX Offering is designed to enable Microsoft Services to partner with the customer and implementation partner in order to reach a healthy and predictable Microsoft Dynamics AX business solution. This implementation will help the customer make certain their project is delivered according to the execution framework set forth in Microsoft Dynamics Sure Step and enable them to make the best possible delivery decisions. Project Governance and Delivery Review for Microsoft Dynamics CRM The Project Governance and Delivery Review for Microsoft Dynamics CRM Offering enables Microsoft Services to partner with the customer and their implementation partner to achieve a healthy and predictable implementation of their Microsoft Dynamics CRM business solution. Project Governance and Deliver Review will help the customer ensure that their project is being delivered according to the execution framework set forth in Microsoft Dynamics Sure Step and enable them to make the best possible delivery decisions. Project Server 2003 Health Check ** The Microsoft Project Server Health Check Program is available only for Premier Support customers and provides guidance at many levels of your organization. Whether as a CIO, a mid-level IT manager, or an IT administrator, you will receive support and guidance to help you increase your operational efficiency, maximize system uptime, and reduce costs all of which lead to more effective use of Microsoft Project Server. Page 49 of 78

Proof of Concept for Microsoft Dynamics AX The Microsoft Services Proof of Concept for Microsoft Dynamics AX Offering can help tangibly validate that the Microsoft Dynamics AX solution will meet the customer s business needs and that the solution can be deployed successfully. In this engagement, experienced consultants will install and configure Microsoft Dynamics AX in a test environment based on a subset of the customer s business requirements. After the system is configured, a Proof of Concept Proof of Concept for Microsoft Dynamics AX demonstration of the desired configuration is conducted with customer business and IT decision makers to confirm and capture any further requirements. Proof of Concept for Microsoft Dynamics CRM The Microsoft Services Proof of Concept for Microsoft Dynamics CRM Offering can help tangibly validate that the Microsoft Dynamics CRM solution will meet the customer's business needs and that the solution can be deployed successfully. In this engagement, experienced consultants will install and configure Microsoft Dynamics CRM in a test environment based on a subset of the customer's business requirements. After the system is configured, a Proof of Concept for Microsoft Dynamics CRM demonstration of the desired configuration is conducted with customer business and IT decision makers to confirm and capture any further requirements. Public Key Infrastructure Health Check (PKIHC) ** The Microsoft PKI Health Check (PKIHC) is designed and developed by the Premier Field Engineering Organization and is used to evaluate and remediate production PKI implementations to ensure productive use. It includes a review, a hands-on knowledge transfer and a report that details health along with findings and recommendations. The offering was developed as a direct result of performing reactive onsite work and allows us to leverage that knowledge in a proactive manner to identify and resolve problems before they produce an outage or critical situation. Risk and Health Assessment Program for Microsoft Office SharePoint Server (MOSSRAP) ** The Risk and Health Assessment Program for Microsoft Office SharePoint Server (MOSSRAP) has been developed to provide in-depth analysis of a customer's Office SharePoint Server and Windows SharePoint Services configurations, custom code, and operational procedures, uncovering areas that are potential risks to server stability or that do not align with Microsoft best practices. Risk and Health Assessment Program for Windows Desktop (WDRAP) ** The Risk and Health Assessment Program for Windows Desktop (WDRAP) was designed and developed by the Premier Field Engineering organization and is used to evaluate and remediate issues with PCs. It includes a review, hands-on knowledge transfer, and a report that details health status along with findings and recommendations. The offering was developed as a direct result of performing reactive on-site work and allows us to leverage knowledge gained in a proactive manner to identify and resolve problems before they lead to downtime. The content and process for WDRAP was developed through a collaboration of IT Operations Excellence (ITOE) and Premier Field Engineering. Page 50 of 78

Scoping Assessment for Microsoft Dynamics AX After customers have decided that Microsoft Dynamics AX will meet their business requirements, they will often want to understand what implementation costs would be associated with implementing Microsoft Dynamics AX in the business. They typically will also want to understand what the recommended practice is, in terms of implementing Microsoft Dynamics AX solutions. An optimal way to address these questions is to conduct a Microsoft Services Scoping Assessment for Microsoft Dynamics AX, using a qualified Microsoft Dynamics project manager who understands Microsoft Dynamics AX, and can review the client s implementation requirements against the client s risk/cost sensitivity profile to determine a high-level implementation plan unique to the client s needs. Scoping Assessment for Microsoft Dynamics CRM After the customer has decided that Microsoft Dynamics CRM will meet its business requirements, they will often want to understand what implementation costs would be associated with implementing Microsoft Dynamics CRM in the business. They typically will also want to understand what the recommended practice is for implementing Microsoft Dynamics CRM solutions. An optimal way to address these questions is to conduct a Microsoft Services Scoping Assessment for Microsoft Dynamics CRM, using a qualified Microsoft Dynamics project manager who understands Microsoft Dynamics CRM, to review the client s implementation requirements against the client s risk/cost sensitivity profile to determine a high-level implementation plan unique to the client s needs. Services for Rich User Experiences Microsoft Services Development Services for Rich Internet Applications Offering articulates the business challenges of a custom application through the eyes of the user in various situations. To do this, the Offering delivers the Vision Demonstrator, a powerful communication tool that customers can use within their organizations. The Offering also clearly defines a time-boxed engagement period for both the short term and the long term. SharePoint Health Check ** The SharePoint Server Health Check reviews a number of aspects of the customer's SharePoint implementation, including configuration options, hot fix/service pack installation, and SharePointrelated code, to ensure that the customer's system is in line with Microsoft-recommended best practices. The review can consist of a Windows SharePoint Services only implementation, SharePoint Portal Server implementation, or both. SharePoint Performance The SharePoint Performance Review is specifically designed to give your organization s current production collaboration systems a health check, generate a roadmap for managing content, direct where overall information access and application response times improvements can improve end user experiences. The SRA is designed for senior IT staff members and engineers in charge of sup-port and management of their SharePoint environment; as well as business analysts responsible for business process optimization. Page 51 of 78

Social Computing using Microsoft SharePoint Server 2010 Microsoft Services Social Computing using Microsoft SharePoint Server 2010 is a consulting Offering designed to help organizations realize their goals of collaborating on ideas and documents as well as overall connectivity within the organization. This informal connectivity is meant to give employees the ability to create and develop informal ideas that may impact the business in profound ways. The Offering will provide guidance for envisioning and planning an enterprise social computing environment and will provide support for the Envision, Planning, Build, and Deploy engagement phases. SQL Guidance Informal guidance is available to help your team answer specific questions related to the implementation of SQL Server in your environment. This service is applicable in all phases of a product lifecycle and can be delivered in a variety of ways from onsite briefings, question and answer sessions via phone/email or onsite meetings. Microsoft best practices and knowledge transfer regarding SQL Server are provided where applicable dependent on the scope of the engagement. System Center Operations Manager (SCOM) 2007: Integration Guidance ** The System Center Operations Manager (SCOM) Integration Guidance engagement is designed to help customers streamline their operation environment by integrating System Center Operations Manager with a legacy management or trouble ticketing system. This involves developing and implementing an integration strategy for alert and event management. The result is the seamless addition of System Center Operations Manager s best-of-breed monitoring capabilities to the operations environment, while still leveraging the investment in existing management tools, help desk systems and operational processes. Terminal Server Health Check ** The Terminal Services Health Check is designed and developed by the Premier Field Engineering Organization and is used to evaluate and remediate production Terminal Server implementations to ensure productive use. It includes a review, hands-on knowledge transfer and a report that details health along with findings and recommendations. The offering was developed as a direct result of performing reactive onsite work and allows us to leverage that knowledge in a proactive manner to identify and resolve problems before they produce an outage or critical situation. Upgrade Assessment for Microsoft Dynamics AX Microsoft Services Decision Accelerators for Microsoft Dynamics AX help customers with due diligence to make more informed Microsoft Dynamics AX implementation investments. Decision Accelerators are generally 1-4 week pre-sales consulting assessments designed to accelerate product adoption. The Microsoft Services Upgrade Assessment for Microsoft Dynamics AX Offering provides guidance to customers considering an upgrade of their current implementation of Microsoft Dynamics AX by assessing the current solution configuration, customization, integrations, physical infrastructure, and architecture to determine the impact of the proposed upgrade. The Offering identifies the complexity of upgrading to the most recent version; highlight areas of feature enhancements, complexities, and risks and presents the recommended upgrade approach to promote upgrade success. Page 52 of 78

Upgrade Assessment for Microsoft Dynamics CRM Microsoft Services Decision Accelerators for Microsoft Dynamics CRM help customers with due diligence to make more informed Microsoft Dynamics customer relationship management (CRM) implementation investments. Decision Accelerators for Microsoft Dynamics CRM are generally 1-4 week pre-sales consulting assessments designed to accelerate product adoption. The Microsoft Services Upgrade Assessment for Microsoft Dynamics CRM Offering provides guidance to customers considering an upgrade of their current implementation of Microsoft Dynamics CRM by assessing the current solution configuration, customization, integrations, physical infrastructure, and architecture to determine the impact of the proposed upgrade. Upgrade for Microsoft Dynamics AX The Microsoft Services Upgrade for Microsoft Dynamics AX is a Microsoft-led consulting engagement designed to help customers upgrade their Microsoft Dynamics AX solution so they can make the most of their investment, while maintaining integrations with other products, systems, and new technology. The Offering is targeted at large, complex enterprise deployments of Microsoft Dynamics AX, where the upgrade potentially involves multiple products, multiple partners, multiple sites and complex integration with other systems (for example, Enterprise Resource Planning, Microsoft Exchange Server, Microsoft BizTalk Server, and Analytics), and where there is a customer requirement for Microsoft to lead. Upgrade for Microsoft Dynamics CRM The Microsoft Services Upgrade for Microsoft Dynamics CRM is a Microsoft-led consulting engagement designed to help customers upgrade their Microsoft Dynamics CRM solution so they can make the most of their investment, while maintaining integrations with other products, systems and new technology. The Offering is targeted at large, complex enterprise deployments of Microsoft Dynamics CRM, where the upgrade potentially involves multiple products, multiple partners, multiple sites and complex integration with other systems (for example, Enterprise Resource Planning, Microsoft Exchange Server, Microsoft BizTalk Server, and Analytics), and where there is a customer requirement for Microsoft to lead. Virtual Server Health Check ** The Virtualization Health Check (VHC) is an insight into your virtualization infrastructure planning as well as the configuration of your Virtual Server environment. This single or multiday engagement leverages an experienced Premier Field Engineer (PFE) and variety of tools to collect data and statistics crucial to your Virtualization initiative. Web Content Management using Microsoft SharePoint Server Microsoft Services Web Content Management using Microsoft SharePoint Server is a consulting offering that helps organizations realize their goals on the Web. This Offering enables organizations to reach customers and partners, to provide engaging Web experiences, and to rapidly respond to Internet business needs. This Offering also provides a proven set of deliverables, methodologies, and Microsoft best practices from many successful customer engagements using SharePoint. The Offering thus ensures effective planning and deployment of SharePoint as a Web content management (WCM) solution. Page 53 of 78

Web Content Management using Microsoft SharePoint Server 2010 Web Content Management using Microsoft SharePoint Server 2010 is a consulting Offering designed to help organizations realize their goals of reaching customers and partners, providing engaging Web experiences, and rapidly responding to Internet business needs by using the Web Content Management solution. This service Offering provides a proven set of deliverables and methodologies as well as Microsoft best practices from multiple successful customer engagements, to aid in the planning and deployment of Microsoft Office SharePoint Server 2007 as a web content management solution. Security Active Directory Security Assessment Active Directory is central to authentication in network based upon Microsoft Technology. The protection of this critical asset is the first step in ensuring effective security overall. The ADSA engagement will evaluate the security in Active Directory as well as the supporting policy and operational security to identify any gaps that leave this critical asset at risk. ADSA will provide expert level analysis of the active directory focused upon not only the technology but the process and policy surrounding it as well. The resulting report will provide specific, actionable guidance to enable the customer to make meaningful improvements and changes. Application Host Evaluation ** Routine evaluations and response to identified vulnerabilities are important elements of risk management. This includes: identifying, acknowledging, and responding as appropriate to changes in risk factors, and ensuring that security policies and procedures are appropriate and operating as intended. Microsoft's Application Host Evaluation offering can be utilized as a routine evaluation to help identify security gaps. The intent of offering is to provide a detailed security, compliance and configuration assessment of your Windows operating systems and host environment using Microsoft's SPIDER Technical Compliance Management software. Application Performance Analysis & Optimization Service ** This service will enable customers to evaluate and identify potential and existing performance issues. This helps determine when and how to fix or prevent such issues, in order to reduce the number of servers needed to run a business and, ultimately, to improve the end-user experience. Application Security Code Review ** This service provides expert level manual code reviews complemented with proprietary scanning tools to identify common coding vulnerabilities hidden within application implementations. The service also provides proven guidance to help mitigate any identified vulnerabilities within the application implementation. Application Security Development Training ** Application Security Development Training will provide customer's development team with the focused information that it requires in order to understand, appreciate, and appropriately address the most common security problems in a typical IT enterprise application. In turn, customer's development team will produce code that is more secure and reliable. Page 54 of 78

Application and Host Protection The Application and Host Protection Offering within the Security, Identity, and Access Management Portfolio from Microsoft Services provides an end-to-end host-protection solution that can help you protect corporate hosts from internal and external attacks and protect critical applications such as Exchange Server and SharePoint Server libraries. By disabling unnecessary services and software, your surface attack area can be reduced significantly, strengthening your network security. Application Server Protection A worldwide security offering, Application Server Protection is designed to assist a customer in implementing a Forefront Server Security solution. The service leverages the Microsoft Solutions Framework (MSF) to envision, plan, develop, stabilize (test) and deploy a complete anti-virus and content filtering solution for your Exchange and SharePoint environment. Client and Server Anti-Malware Services Another Worldwide security offering, Client and Server Anti Malware Services is designed to assist a customer in implementing a Forefront Client Security solution. The service capitalizes on the Microsoft Solution Framework to envision, plan, develop, stabilize (test), and deploy a complete antivirus, anti-spyware, and Security State Assessment solution in your computing environment. Code Analysis Tool.NET (CAT.NET) ** A Visual Studio integrated tool created to help manage the process of identifying code level security defects in.net code. Desired Configuration Monitoring (DCM) for Windows Server 2003 Baseline Security DCM helps IT groups apply Microsoft IT and IT Infrastructure Library (ITIL) best practices, processes, tools and templates to establish baseline settings for servers and applications, standardize these settings among multiple servers and automate ongoing configuration management exception reporting. The offering also includes the installation of the Desired Configuration Monitoring tool to dynamically report on complexity in the environment so remediation can be planned and to automatically audit changes and deviations from baselines. This helps reduce configuration complexities and provides a proactive approach to releasing updates and new products, and managing change. Enterprise Federated Identity using Active Directory Federation Services Microsoft Services Enterprise Federated Identity using Active Directory Federation Services Offering helps you efficiently plan and deploy an identity and access management solution to manage identity and access for externally facing Microsoft SharePoint applications, as well as external Single Sign On for Active Directory. The solution reflects Microsoft best practices based on extensive field design and deployment experience, enabling more secure on-premise and cloud-based external collaboration. Enterprise Identity Management using Forefront Identity Manager 2010 For organizations that want to manage digital identities, credentials, and identity-based access policies across heterogeneous environments, the Microsoft Services Enterprise Identity Management using Microsoft Forefront Identity Manager 2010 Offering provides high-quality prescriptive guidance to help effectively plan and deploy an enterprise identity management solution Page 55 of 78

based on field experience, superior product knowledge, and direct collaboration with the Identity and Security Product Group. Enterprise Network Protection The Enterprise Network Protection offering of the Security, Identity, and Access Management offering family from Microsoft Services allows you to control access to your network using policybased enforcement, logical network isolation using IP Security (IPSec), and wireless security technologies. Identity & Access Management Assessment As customer environments get more complex the management of identity and access across an organization is critically important. The IAMA engagement provides an experienced consultant to assess and evaluate the effectiveness systems and supporting processes used by a customer. Identity and Access Optimization The Identity and Access Optimization offering within the Security, Identity, and Access Management family from Microsoft Services provides an end-to-end solution that enables customers to manage identities from multiple sources, provide strong authentication, and enable federation between organizations. This offering provides a single, unified view of all identity information while utilizing automated, identity-provisioning tools and ensuring that advanced security technologies are used to maintain the integrity of user information and authentication. Infrastructure Security Assessment (AISA) Using a combination of commercial and proprietary tools and scripts, the AISA engagement scans servers in the customer environment for compliance with best practices as well as compliance with customer policy and regulatory requirements. The customer will gain a simple, easy to read report outlining the current security posture of all the servers in their environment as well as their current compliance levels. Integrated Protection using Microsoft Forefront Protection 2010 for Exchange Server The Microsoft Services Integrated Protection using Microsoft Forefront Protection 2010 for Exchange Server solution provides the planning and deployment guidance required to deploy Forefront Protection 2010 for Microsoft Exchange Server (FPE) in an enterprise environment. Forefront Protection 2010 for Exchange Server provides the functionality that allows IT administrators to effectively detect malware and spam, as well as block out-of-policy content. ISA Health Check ** The ISA Server Health Check (ISAHC) is an opportunity to review and determine any risks of computer threats associated with the configuration of ISA servers in the enterprise. The engagement leverages a variety of tools to collect data and statistics that is used to identify performance enhancements, security risks, and client configuration concerns. The tools used are passive and only collect information about your ISA configuration; they do not make any changes to the configuration of ISA. Page 56 of 78

Microsoft Security Baseline Evaluation (MSBE) This Microsoft developed evaluation provides executives, IT Management, and IT staff with the opportunity to understand their security profile by: evaluating a customer's IT environment in the areas of technology, governance, and process, rating your security procedures against relevant industries and recommending areas for change to help build a more secure environment, both now and for the future. MSBE examines documented policies and procedures, observes ad hoc practices, and performs measurements for technology, governance and process. Microsoft Security Risk Assessment (MSRA) Microsoft Risk Security Assessment Program provides a formal methodology for reviewing a critical segment of a customer s IT environment. It is an in-depth analysis of the Infrastructure, Operations, People, and Applications resulting in a clear remediation roadmap to mitigate core vulnerabilities. Network Isolation Services Network Isolation Services solution can reduce the risk of unmanaged and rogue devices connecting to your network by preventing these devices from accessing sensitive servers, data, and client devices. This solution can help your customers greatly minimize their risk of costly network attacks, prevent unauthorized access to trusted networked resources, and reduce operational costs. Plus, your customers can encrypt highly sensitive network traffic to prevent unauthorized exposure. Physical Security Architecture using Microsoft's Global Security Operations Center Implementing and monitoring physical security for an enterprise the size of Microsoft can be cumbersome and expensive. Traditional approaches to physical security are inefficient and difficult to manage effectively on a global scale. By building a strategy for physical security that relies on standard off-the-shelf products and the existing IP networking infrastructure, Microsoft Corporate Security has moved from a decentralized security approach to a strategic deployment of three centralized security centers around the world that monitor all of the global physical security footprint for Microsoft. PKI Consulting & Assessment Certificate based authentication is becoming more common as time progresses and customers seek enhanced security through the implementation of 2 factor authentication or simply looking to replace passwords as an authentication mechanism. Given the large number of uses for PKI, and the central place a PKI hold in an authentication scheme, it is critical that this infrastructure be designed and protected appropriately. The PKI assessment provides this overall assessment of a PKI, including PKI Design, Implementation, Certificate Issuance, Revocation and Management, and Supporting policy and procedures. Policy-based Network Access Services The Policy-based Network Access Services solution provides the processes, technology, and people expertise for enterprise organizations to deploy Network Access Protection (NAP), a policy enforcement platform built into Microsoft Windows Vista and Windows Server 2008, to inspect, assess, ensure compliance to policy, and remediate, where necessary, endpoints (e.g. laptops) attempting to access networked resources, such as applications, data, and information. Page 57 of 78

Public Key Infrastructure (PKI) Design and Implementation The PKI Design and Implementation offering assists with creating a PKI design that will support the current certificate needs for Encrypting File System (EFS), as well as have the flexibility for future growth. Senior Security Professionals work to identify the requirements for certificate-based applications and create a design which will meet those requirements. After the conceptual design is approved, Microsoft assists in developing and implementing a Proof of Concept and Pilot implementation. Public Key Infrastructure for Security Solutions (PKI) Public Key Infrastructure for Security Solutions is a comprehensive consulting engagement that uses your existing investments in Microsoft technologies to create a self-managed PKI solution that is right for your company. At the end of the engagement, your team will be fully prepared to deploy PKI based services, such as file encryption using the encrypting file system, e-mail signing and encryption using Secure/Multipurpose Internet Mail Extensions (S/MIME), wireless network authentication using Wi-Fi protected access or Wi-Fi protected access 2, and domain isolation with internet protocol security. A self-managed PKI does not require fees or a separate license for each certificate that is issued or renewed, and it gives your organization complete control of the infrastructure without any dependencies on third parties. Public Key Infrastructure using Microsoft Active Directory Certificate Services (PKI 2008) Public Key Infrastructure using Microsoft Active Directory Certificate Services is a comprehensive consulting engagement that uses your existing investments in Microsoft technologies to create a selfmanaged PKI solution that is right for your company. At the end of the engagement, your team will be fully prepared to deploy PKI based services, such as file encryption using the Encrypting File System (EFS), e-mail signing and encryption using Secure/Multipurpose Internet Mail Extensions (S/MIME), wireless network authentication using Wi-Fi Protected Access (WPA) or Wi-Fi Protected Access 2 (WPA2), and domain isolation with Internet Protocol Security (IPSec). A self-managed PKI does not require fees or a separate license for each certificate that is issued or renewed, and it gives your organization complete control of the infrastructure without any dependencies on third parties. Remote Access using Microsoft Forefront Unified Access Gateway The Microsoft Services Remote Access using Microsoft Forefront Unified Access Gateway Offering provides the planning and deployment guidance required to deploy Microsoft Forefront Unified Access Gateway (UAG) in an enterprise environment. The Remote Access using Microsoft Forefront Unified Access Gateway Offering is a comprehensive, secure remote access gateway that provides secure socket layer (SSL)-based application access and protection with endpoint security management. Organizations that deploy Remote Access using Microsoft Forefront Unified Access Gateway are able to provide their users anytime, anywhere access to their critical applications and information. Seamless Access using Direct Access and Microsoft Forefront Unified Access Gateway The Microsoft Services Seamless Access using DirectAccess and Microsoft Forefront Unified Access Gateway Offering provides the planning and deployment guidance required to deploy DirectAccess in an enterprise environment. DirectAccess provides the functionality that allows mobile users to connect seamlessly to the corporate network without the need for a Virtual Private Network connection. Page 58 of 78

Secure Remote Applications Publishing Services Secure Remote Application Publishing Services provides the processes, technology, and people expertise for enterprise organizations to deploy a comprehensive remote access gateway that provides secure socket layer (SSL)-based application access and protection with endpoint security management. The solution will help protect your customers IT environment from Internet-based threats while providing its users with fast, policy-based access to corporate applications and data. Secure Web Access using Microsoft Forefront Threat Management Gateway The Web has become an indispensable resource for businesses: it enables employees to connect with partners and vendors, conduct research, and access the information required for them to work effectively. However, the Web also can present a risk to organizations in the form of malicious code, inappropriate content, and lost productivity if access is not effectively managed. The Secure Web Access Services solution lets your customer s organization use their current investments in Microsoft technology to minimize integration and support costs. Using Active Directory for authentication and authorization provides a seamless experience for users and easy integration with the customer s existing authorization model. Group Policy provides a reliable and efficient mechanism for migrating users to the new solution. Secure Web and Remote Access Enablement Secure Web and Remote Access Enablement provides corporate users with secure remote access to the business applications and data that they need to be productive. This includes Virtual Private Network access for clients and branches offices, secure web browsing for corporate users, and secure application access from outside the corporate boundaries. Security for Wireless Services The Security for Wireless Services offering provides the design and deployment of an authentication, authorization, and auditing infrastructure for your wireless network, using the Windows Server 2008 Network Policy Server (NPS). It is based on the most advanced wireless security standards IEEE 802.11i (WPA2), PEAP, and RADIUS and compatible with most wireless hardware equipment. Security Health Check v2 (SECHC 4.0) ** Security Health Check (SECHC) is a proactive security engagement created by the Microsoft Services group to help Microsoft customers identify security gaps in their Microsoft platform environment. This goal is accomplished by evaluating customer s environment against a continuously updated checklist for host s configurations, security processes and network environment. All recommendations are based on Microsoft official security guidance. Security Roadmap Creation The Security Roadmap offering is a three week engagement that guides the customer from Too many ideas security stage to the prioritized, actionable project stage. Generally following the Microsoft Solutions Framework Risk Management Discipline, the process uses a risk driven approach to help ensure that the highest priority items for that company end up in the roadmap. Page 59 of 78

Security, Identity and Access Management (SIAM) The Security, Identity, and Access Management offering from Microsoft Services is a field-proven offering that provides best-practice guidance for delivering Microsoft security products and technologies. This offering provides an end-to-end security solution that allows you to help move you customer toward a dynamic IT infrastructure while ensuring better security integration, manageability, and efficiency. Server and Domain Isolation for Security (SDI) using IPSec Enables a scalable and manageable solution that provides the security of isolation without the cost or inflexibility of physical boundaries. The Server and Domain Isolation for Security with IPSec service from Microsoft Services will help you envision, plan, and develop a server and domain isolation solution designed specifically for your environment, using a consistent and standardized methodology based on the best practices collected from Microsoft IT and other organizations worldwide. SPIDER Technical Compliance Management (SPIDER TCM) ** A complete compliance management system that includes scorecards, analytics and remediation recommendations to enable more effective and proactive risk management. Strong Authentication using Smartcards The Smart Card Lifecycle Management component, based on Microsoft Identity Lifecycle Manager (ILM) 2007, enables an organization to deploy strong, two factor authentication, encryption and signing services to users. Microsoft Certificate Lifecycle Manager (CLM), a component of Microsoft Identity Lifecycle Manager 2007 (ILM 2007), is a policy and workflow driven system that helps organizations manage the life cycle of digital certificates and smart cards. Threat Analysis & Modeling Enterprise (TAMe) ** Enterprise version of the Threat Analysis & Modeling v2 tool created to manage the risk of an enterprise application portfolio. Windows Security Configuration Assessment WSCA is designed to provide a detailed, accurate assessment of the security status of Windows based operating systems. The WSCA service collects detailed configuration information from selected servers and workstations. The operations consulting team analyzes and compares an organization s key security, operating system and applications settings against Microsoft recommended best practices, IT standards and government mandates through a number of pre-built compliance templates. The WSCA engagement provides executives and IT professionals with insight regarding the state of security and compliance within the enterprise and provides a detailed roadmap for securing and hardening these systems. Page 60 of 78

TAM/SEM/SE Proactive Services Proactive Services Maturity Review (PSMR) The PSMR focuses on the IT Service Management processes found with the ITIL and MOF models, and references the Infrastructure Optimization (IO) maturity levels to identify the current level of IT operational maturity. This high-level review, while not of the same depth or detail of the Risk Assessment Program for IT Operations (OpsRAP), Operations Strategic Review (OSR) or the ISO 20000 Assessment, provides findings and recommendations for proactive service improvement. Page 61 of 78

Workshops and WorkshopPLUS (Premier Support required) US Enterprise Services Workshops provide customers with Microsoft best practices to help them utilize Microsoft technologies and receive knowledge transfer directly from Microsoft subject matter experts. These best practices focus on administration, operation, and helping customers make the most productive use of their Microsoft enterprise environment. There are regular open enrollment US Workshop deliveries at Microsoft facilities in the United States. Contact your TAM or ADC for pricing information and a list of deliveries coming to your area. WorkshopPLUS are deliveries in which innovation have taken traditional workshops to the next level. These deliveries include an Incoming Assessment to baseline knowledge, an Outgoing Assessment to measure knowledge transfer, and an Action Planning session designed to help students apply their workshop learning in the workplace. Database Premier Technology Days: SQL Server ** The Premier Technology Day for Microsoft SQL Server is an exciting opportunity to explore the new enhancements that Microsoft SQL Server 2008 offers. Available exclusively to Microsoft s Premier customers, the Premier Technology Day provides an opportunity to take an in-depth view of what s new and exciting in Microsoft SQL Server 2008 Server. The event will feature sessions led by Microsoft Premier Field Engineering (PFE) Microsoft s experts in the field that are solving problems and implementing solutions for our customers every day. SQL Server 2005 and 2008 Failover Clustering Workshop ** Microsoft SQL Server 2005 and 2008 Failover Clustering workshop is a 3 day workshop. This workshop provides database administrators the knowledge and skill on how to install, configure, maintain and troubleshoot Microsoft SQL Server 2005 and 2008 Failover Clustering. This workshop also points out differences in the failover clustering implementation of SQL Server 2005/2008 compared to that of SQL Server 2000. SQL Server 2005/2008 Integration Services Workshop ** Microsoft SQL Server 2005/2008 Integration Services workshop is a 4 day workshop with one additional day for setup to verify hardware and workshop materials. This workshop provides database administrators and developers with the knowledge and skills necessary to build and administer SSIS Packages, understand new features in SSIS, how to execute SSIS related tools, how to migrate and upgrade packages, how to approach package deployment and configuration, troubleshooting SSIS package execution, using ETL for populating databases and warehouses, performance tuning, and employing SSIS best practices. SQL Server 2008 for Administrators Workshop ** This 3-day Workshop course available exclusively for Microsoft Premier Support customers contains Level 300+ content. Please review the student criteria information (below) and contact your Microsoft Services representative to ensure that this workshop is appropriate to the student s experience and technical expertise. Page 62 of 78

WorkshopPLUS- SQL Server 2005 for Administrators ** This 4-day WorkshopPLUS course will teach students tools and techniques to install, configure, secure and maintain Microsoft SQL Server 2005. Benefit from an introduction to new features. Gain experience and confidence through interactive, break-fix labs designed provide students with handson experience for optimizing the management of SQL Server 2005 in a daily work environment. WorkshopPLUS - SQL Server 2005/2008: Performance Tuning and Optimization ** This 4-day WorkshopPLUS course provides information on SQL Server general architecture, index and page structures, locking and concurrency, tools and monitoring of SQL Server performance using SQL Management Studio, dynamic management views, query optimization, and insight into SQL OS, memory architecture and programming efficiency. Development.NET Framework 3.5 with C# Workshop ** An introduction to programming with.net Framework 3.5 using the C# language. The workshop focuses on the functionality and operation of the framework, which is common to all.net languages. However, all examples and exercises use the Visual C# programming language. Advanced Windows User Mode Debugging Workshop ** The Advanced Windows User Mode Debugging 3-day course builds on concepts learned in the Windows Architecture for Debugging workshop and explains different debug scenarios and troubleshooting strategies, including live and post-mortem debugging scenarios and other advanced debugging techniques. Students learn how to debug problems using CDB, WinDBG and, to a lesser extent, Visual Studio as well as a variety of other tools. Hands-on lab exercises reinforce key topics. The workshop contains Level 400 content. Please review the Target Audience information (below), and contact your Microsoft Services representative to ensure that this workshop is appropriate to the student s experience and technical expertise. ALM- Build, Release, and Deploy on Demand Workshop ** Application Lifecycle Management Build, Release, and Deploy On Demand from Microsoft Services seamlessly and easily ties together application development and IT operations teams. Build, Release, and Deploy On Demand establishes core capabilities and extends the functionality of Microsoft Visual Studio Team System Team Foundation Server with feature-rich, automated build processes, human workflows for release-related approval procedures, and deployment workflows for advanced, automated-deployment needs. ALM Interoperability Services Workshops ** This Offering provides a collection of workshops that help developers migrate and integrate projects and databases with other platforms and technologies. Currently, there are two workshops focused on the Microsoft Application Lifecycle Management solution- how to integrate with Java developers in Visual Studio Team System using Teamprise, how to migrate teams from IBM Rational ClearCase or ClearQuest technologies to Team Foundation Server. Page 63 of 78

ALM- Management Fundamentals for Custom Application Development Workshop ** The short- and long-term scope of Application Lifecycle Management (ALM) Fundamentals for Custom Application Development is to provide Microsoft Services field consultants with the guidance, process, tools, and coaching to successfully deliver complex software development projects to our customers. The value of Microsoft Services ALM Fundamentals for Custom Application Development is to have customers recognize how a well-managed and well-executed application lifecycle can increase ROI of their application portfolios. ALM- Management Interoperability Workshop ** This Offering provides a collection of workshops that help developers migrate and integrate projects and databases with other platforms and technologies. Currently, there are two workshops focused on the Microsoft Application Lifecycle Management solution- how to integrate with Java developers in Visual Studio Team System using Teamprise, and how to migrate teams from IBM Rational ClearCase or ClearQuest technologies to Team Foundation Server. ALM Workshops for Project Management ** Consistently delivering high quality technology solutions on time and on budget is challenging. The Microsoft Solutions Framework (MSF) offers guidance for working with people and processes based on the proven practices of Microsoft to help teams and organizations become more successful in delivering business driven technology solutions. The Microsoft Visual Studio Team System offers two integrated process templates: MSF for Agile Software Development and MSF for Capability Maturity Model Integration (CMMI) Process Improvement. Application Compatibility Workshop for Desktop Optimization ** DOVO Application Compatibility Workshop is a sub-set of the portfolio offering, Microsoft Services Desktop Optimization using Windows Vista and 2007 Microsoft Office System (DOVO). DOVO is built upon proven tools and guidance designed to help you fully capture the benefits of desktop optimization through the effective use of Microsoft Windows Vista and the 2007 Office System. Microsoft Services delivers best practices for desktop optimization based on extensive experience and expertise gained in complex client environments. ASP.NET 3.5 Workshop ** Provides participants detailed information and lab exercises to demonstrate the new features in Microsoft ASP.NET 3.5. BizTalk Server 2006 Architecture and Administration Workshop ** This 3 day workshop for architects and administrators will include an overview of Microsoft BizTalk Server 2006 along with presentations and hands-on labs covering how to design, build, and operate a robust, scalable and secure BizTalk Server 2006 environment. No prior Microsoft BizTalk Server experience is required but would be helpful as this will be a fast paced course. BizTalk Server 2006 Development Workshop ** This 4 day developer-focused workshop will include an overview of Microsoft BizTalk Server 2006 along with many presentations, demonstrations and hands-on labs covering how to develop, build, deploy and debug the many features of a BizTalk Server 2006 solution. No prior Microsoft BizTalk Server experience is required. Page 64 of 78

Developing Workflow Solutions with Windows Workflow Foundation Workshop ** This is a 4 day technical training event for developers and architects, focusing on the Windows Workflow Foundation component of the.net 3.0 Framework. Windows Workflow Foundation is an extensible programming model and runtime components for building solutions on the Windows platform. The.Net 3.0 Framework is the specification for the managed/.net APIs for new Windows platforms, such as Windows Vista..Net 3.0 Framework is comprised of a superset of the.net Framework 2.0 APIs, including Windows Presentation Foundation, Windows Communication Foundation and Windows Workflow Foundation. Introduction to Windows Communication Foundation Workshop ** This is a 4 day technical training event for developers and architects, focusing on the Windows Communication Foundation (formerly code-named Indigo) component of.net 3.0. Windows Communication Foundation is a set of.net technologies for building and running connected systems. It is a new breed of communications infrastructure built around the Web services architecture. Advanced Web services support in Windows Communication Foundation provides secure, reliable, and transacted messaging along with interoperability. Introduction to Windows Presentation Foundation Workshop** This 3-day workshop is oriented at providing programmers and architects with an understanding of the capabilities of the Windows Presentation Foundation (WPF) 3.5. It reviews the architecture of WPF, how it differs from Win32/WinForms infrastructure and how applications are developed in WPF using VS.NET and Blend Expression Designer. The workshop is split 50/50 between lectures and hands on labs. Premier Technology Days: Development ** The Premier Technology Day for Developers is an exciting opportunity to explore the different facets of software development. Available exclusively to Microsoft s Premier customers, the Premier Technology Day provides an opportunity to take an in-depth view of IIS and Web Performance. The event will feature sessions led by Microsoft Premier Field Engineering (PFE) Microsoft s experts in the field that are solving problems and implementing solutions for our customers every day. VSTS: Developer Tools and Techniques Workshop ** The Team Foundation Server (TFS) Developer Tools and Techniques workshop is a three-day instructor-led training course that provides participants with an advanced set of tools to help identify inefficient, insecure or poor quality code, and automate software unit testing. Knowing how to use these tools help team members write better-quality code, reduce security-related issues, and avoid bugs later in a development lifecycle. VSTS: Testing Techniques Workshop ** The VSTS Testing Techniques workshop is a three-day instructor-led training course that provides participants with a wide range of technical information about the Visual Studio Team System Test Edition, and specifically, how the integrated tool suite provided in VSTS Test Edition can help testers and developers create and manage robust test suites throughout the Software Development Life Cycle. Page 65 of 78

VSTS: Team Foundation Server Administration Workshop ** The Team Foundation Server (TFS) Administration workshop is a four-day instructor-led training course that provides participants with a wide range of technical information about the Visual Studio Team System, and specifically, how Team Foundation Server provides a fundamental point of integration for the entire suite of development tools and technologies. Windows SharePoint Services 3.0 Developer Workshop ** This is a 4-day workshop intended to provide a Developer tour of the capabilities of Windows SharePoint Services version 3 (WSS 3.0). WSS 3.0 is available as a Microsoft Update for Windows Server 2003 and later versions. WSS 3.0 is the underlying layer for a separately licensed product: Microsoft Office SharePoint Server 2007 that provides other value-add components. All development done for WSS 3.0 will work without any additional effort on SharePoint Server 2007 websites. Windows Vista Application Compatibility for Developers Workshop ** The Windows Vista Application Compatibility workshop is designed to assist in the planning or preparation of making applications compatible with Windows Vista. It is delivered by a team of consultants that has extensive knowledge in guiding ISVs and Enterprises with their respective applications and LOB products. This workshop is delivered at a customer site. The typical duration is between a day and a half and two days. Windows Communication Foundation Readiness Training Workshop ** Windows Communication Foundation is a set of.net Framework 3.5 technologies for building and running connected systems. It is a new breed of communications infrastructure built around the Web services architecture. Advanced Web services support in Windows Communication Foundation provides secure, reliable, and transacted messaging along with interoperability. Messaging is not restricted to HTTP transport, but can utilize TCP, Net Named Pipes, MSMQ, Peer Channel, or custom transports as well. WorkshopPLUS - Advanced.NET Debugging ** This 4-day WorkshopPLUS course develops the skills required to troubleshoot and resolve common scenarios such as hangs, crashes, and memory leaks in both WinForms and ASP.NET applications using various tools and techniques. Coverage includes both Microsoft.NET Framework 1.1 and 2.0 and focuses on debugging both during testing and after the application has been released into production. Attendees must be experienced application developers who understand foundational concepts such as processes, threads, call stacks, memory management, and some experience with debugging tools. WorkshopPLUS - IIS 6.0 Critical Problem Management ** The IIS 6.0 Critical Problem Management 3-day WorkshopPLUS course provides participants with skills and techniques that will enable them to implement processes and utilize tools to reduce mean time to restoration of service by ensuring that all critical systems are properly configured for debugging before a critical problem occurs, thus avoiding reboots to enable debug support and reduce mean time to resolution by teaching the skills to diagnose the cause of many critical problems and the skills to make quick and effective decisions about next steps. Page 66 of 78

WorkshopPLUS- Windows Administration and Automation using Windows PowerShell** The Windows Administration and Automation Using Windows PowerShell 4-day WorkshopPLUS course provides students with the hands-on experience required to automate their Microsoft Windows Server 2008, Windows Server 2003, Windows Vista, and Windows XP environments by utilizing the flexibility and ease of Microsoft Windows PowerShellTM 1.0 scripting, along with Windows Management Instrumentation (WMI) and Active Directory Service Interfaces (ADSI). Over 30 hands-on labs immerse students in using Windows PowerShell. Upon completion of this course, students will understand scripting concepts enough to read and write Windows PowerShell scripts that manage user accounts, gather important configuration information from computers, and manage services on Windows-based servers. WorkshopPLUS - Windows Server 2003: Automation & Administration Using Scripting ** This 5-day WorkshopPLUS course provides students with hands-on experience required to automate their Windows Server 2003 and Windows XP environments by leveraging the power of Visual Basic Scripting (aka VBScript), WMI, and ADSI. Over 30 hands-on labs form an integral part of this ground-up immersion in VBScript. Upon completion of this course, students will understand scripting concepts well enough to read and write scripts that manage user accounts, gather important configuration information from computers, and manage services on Windows Server 2003 servers. IT Operations Advanced Admin Support and Troubleshooting of Group Policies Workshop ** This 3 Day Group Policy Course covers all aspects of Administration, Support and Troubleshooting of Group Policies in an Enterprise Environment. Group Policies form a key element of your Active Directory Environment. They are and important element of an efficient well managed environment. That enables Administrators and Support Personnel to control manage maintain and lockdown their User Desktop environment. Therefore it is key Support and Administrative Personnel are aware of all aspects of Administration Support and Troubleshooting of Group Policies. Information Technology Infrastructure Library (ITIL) Foundations V3 Workshop ** The ITIL foundation Course is a 3-day instructor lead course that introduces ITIL V3 terminology, structure, concepts and principles that can be applied immediately and to pass the (optional) ITIL Foundation certification examination. The ITIL V3 Foundation course is aimed at all levels of the IT organization from senior managers to front line support as an introductory level course providing an overview of ITIL. In addition, it will prepare all attendee to take and pass the ITIL foundation Certification Exam. Page 67 of 78

Microsoft Operations Framework (MOF) 4.0 Foundations Workshop ** MOF 4.0 Foundations is an introductory, 2-day course designed to teach the key elements of the Microsoft Operations Framework. It illustrates how MOF organizes and describes all of the activities and processes involved in creating, managing, and supporting an IT service into phases and Service Management Functions (SMF) that mirror the IT service lifecycle. It also explains how key management reviews enable decision making within IT. This workshop is designed to prepare the student to take the included MOF Foundations certification exam. This course is a revision and replacement for the previous MOF (v3) Essentials and includes an IT Service Management simulation that reinforces key IT Service Management principles of MOF 4.0. MSInsight - Virtualization Workshop ** In this two-day workshop, you will engage in peer-to-peer discussions with Microsoft IT professionals. In a series of guided discussions, you will receive key insights into Microsoft s virtualization efforts and how Microsoft IT plans and executes deployment, management, and leverage of virtualization in its environment (including datacenters, branch offices, and test/development scenarios). You will also participate in discussions about how virtualization is changing the way IT is managed and delivered, with specific examples and case studies drawn from Microsoft s own experiences with implementing virtualization. Network 3.1 Tools, Protocol & Analysis Techniques Workshop ** The Microsoft Network Monitor 3.1 Tools, Protocol Analysis and Techniques online Workshop is designed for the IT organization that wants to understand, optimize, and put better processes and tools in place to maximize network reliability and performance. The information provided in this workshop is a combination of: tools training, protocol analysis and best practices that have been compiled from both the Microsoft Windows Product Group and Microsoft Services Premier Support. Windows 7 Application Compatibility for Enterprises Workshop ** Windows 7 offers improved security and a greatly enhanced user experience through improvement of existing features and the introduction of many new ones. Windows 7 Application Compatibility for Enterprises Workshop is designed to assist enterprise customers to identify and overcome application compatibility issues that are barriers to deployment of Windows 7. WorkshopPLUS- MOM 2005: Advanced Concepts ** The MOM 2005: Advanced Concepts 3-day WorkshopPLUS course provides participants with a deeper understanding of Microsoft Operations Manager (MOM) 2005 and how it can help them monitor their infrastructure. The workshop provides a technical drill-down into various aspects of the MOM technology, with a strong emphasis on hands-on labs. Areas covered include the development of custom reports and management packs, advanced troubleshooting, scripting, and debugging in the MOM 2005 environment. Page 68 of 78

WorkshopPLUS - Performance Monitor - Monitoring Vital Signs ** The Performance Monitor: Monitoring Vital Signs 3-day WorkshopPLUS course provides participants with the skills necessary to properly analyze and troubleshoot the overall health of the Windows server. This course reviews key performance counters that validate operating system and hardware health. Upon successful completion of this workshop, participants will understand how to use Performance Monitor, Server Performance Advisor, and Windows Reliability and Performance Monitor, and will be able to analyze environments running Windows Server 2003, Windows Server 2008, and Windows Vista. Management Desired Configuration Manager (DCM) Workshop ** The Microsoft Services Desired Configuration Manager (DCM) Workshop two-day workshop is designed to help participants build their awareness of the key concepts behind Desired Configuration Management. The workshop also shows you how these concepts can be implemented and automated in your Microsoft environment using examples from Microsoft products, solutions, and guidance. MOF 4.0 Managing Change, Configuration and Risk Workshop ** The MOF CCR Workshop is a three-day, instructor-led workshop that first reviews the entire Microsoft Operations Framework, then focuses on the MOF Change and Configuration Service Management Function (SMF) as well as risk aspects of the MOF Governance, Risk, and Compliance SMF. MSInsight - Manageability Workshop ** In this two-day workshop you will engage in peer-to-peer discussions with Microsoft IT and Services professionals, sharing key best practices on how Microsoft IT uses its management products together with people and processes to improve operational efficiency and reduce costs. Premier Technology Days: Management ** The Premier Technology Day for System Center is an exciting opportunity to explore the new enhancements in System Center Product like Configuration Manager and Operation Manager 2007, as well as participate in lively discussion about these products. This event focuses on new features in Service Pack 2, Operating System Deployment (OSD), Software Update (Patch Mgmt), Internet client Management, Asset Intelligent, and DCM using Configuration Manager 2007 and new features in Operation Manager R2, Security, Best Practices, Notification, SQL and Exchange 2007 Management pack. Quick and In-Depth Session: Microsoft Network Monitor 3.3 ** Attendees will discover the new features in Microsoft Network Monitor 3.3. Network Monitor 3.0 was a major improvement over the old Network Monitor 2.x series. The new 3.3 version adds many fresh features. This session is targeted at students that attended the Network Monitor 3.1 workshops. However, it also benefits customers that have not experienced the 3.1 workshop. Page 69 of 78

Service Level Management (SLM) Workshop The Microsoft Services Service Level Management (SLM) Workshop helps IT groups evaluate their enterprise-wide infrastructure services by using a set of agreed-upon metrics to keep their Microsoft server infrastructures running at peak efficiency and availability for all users. The workshop provides process and technical education and demonstrates the complete solution. System Center Configuration Manager 2007 Concepts and Administration Workshop ** The concepts and administration of Configuration Manager 2007 is 3-day workshop will provide participants with the concepts and administration of System Center Configuration Manager 2007 through instructor-led training and hands-on labs. This workshop focuses on introduction, new features, deployment and installation of Configuration Manager 2007 sites and clients, inventory, asset intelligence, Metering, Remote Control, Software Distribution and Patch Management using Configuration Manager 2007. System Center Operations Manager 2007 Workshop ** The System Center Operations Manager 2007 workshop is designed to prepare a customer to design, deploy and operate Operations Manager 2007 efficiently within their environment. This workshop incorporates best practices learned from numerous System Center Operations Manager 2007 implementations and imparts knowledge about lessons learned from those engagements. Messaging Exchange 2007 - Deployment and Operations at Microsoft Workshop ** This workshop provides a unique opportunity to connect with the Microsoft Information Technology group and gain insight on how Microsoft IT achieves 99.99% messaging availability on the Exchange platform. The How Microsoft Does IT workshop gives IT professionals an insider view into Microsoft s process of developing, deploying and managing enterprise solutions internally. Microsoft Office 2007 Application Compatibility and Migration Workshop ** Workshop attendees will receive information and hands on experience that will play an important role in transitioning successfully to Microsoft Office 2007. The course includes information related to the Microsoft Office Fluent user interface, including how to customize the new Ribbon. In addition, attendees will learn best practices in regards to migrations, security, customization, and troubleshooting techniques. MSInsight - High Availability Messaging Workshop** In this two-day Insight Workshop, you will get an inside view into how Microsoft manages messaging and communications, uses a service-oriented approach offering availability SLAs, and ensures high security to deliver its vision of unified communications. Page 70 of 78

Premier Technology Days: Messaging ** The Premier Technology Day for Messaging is an exciting opportunity to explore the new enhancements that Microsoft Exchange Server 2010 offers. Available exclusively to Microsoft Premier customers; the Premier Technology Day provides an opportunity to take an in-depth view of what s new and exciting in Exchange Server 2010. The event will feature sessions led by Microsoft Premier Field Engineering (PFE) Microsoft s experts in the field that are solving problems and implementing solutions for our customers every day. WorkshopPLUS - Exchange Server 2003: Database Recovery ** This update to the Exchange Server 2003: Database Recovery 4-day WorkshopPLUS course provides participants with the skills required to successfully back-up, restore, repair, and recover Exchange Server 2003 databases. Technical reviews of Exchange architecture, transaction log mechanics, and the Online Backup API are combined with hands-on labs and exercises to offer a targeted and practical classroom experience. WorkshopPLUS - Exchange Server 2003: Troubleshooting ** This 3-day WorkshopPLUS course provides attendees with the knowledge and practice to successfully troubleshoot Exchange Servers. The modules in this workshop focus on mail flow and performance monitoring. Each group of modules is designed to provide participants with the concepts, tools and hands-on troubleshooting procedures for helping to ensure that Exchange Server yields high performance, high efficiency, and high availability mail messaging for your organization. WorkshopPLUS - Exchange Server 2003: Troubleshooting and Disaster Recovery ** This 5-day WorkshopPLUS course provides participants with the knowledge and practice to successfully troubleshoot Exchange Servers. The modules in this workshop focus on mail flow, performance monitoring, and practice in recovering from disaster scenarios. WorkshopPLUS - Exchange Server 2007 Clustering ** This 4-day WorkshopPLUS course provides participants with the knowledge and skills necessary to effectively setup, configure, administer and troubleshoot an Exchange Server 2007 cluster implementation. This workshop covers Exchange Server 2007 clustering features such as Single Copy Cluster and Cluster Continuous Replication. It also covers Standby Continuous Replication, which can be combined with the clustering features. WorkshopPLUS - Exchange Server 2007: Disaster Recovery** This 3-day WorkshopPLUS course provides participants with the knowledge and practice to successfully avoid, prepare for, and recover from disaster scenarios with Exchange Servers. Each module is designed to provide participants with the concepts, tools and hands-on troubleshooting experience to ensure that their Exchange Servers yield high performance, high efficiency, and high-availability mail messaging. Students learn the basics of disaster recovery, including what data needs to be protected, and scenarios that may create the need for recovery situations. Extensive coverage is given to site resiliency, replication, and verifying recoverability. Page 71 of 78

WorkshopPLUS- Exchange Server 2007: Mail Flow and Transport ** The Exchange Server 2007: Mail Flow and Transport 4-day WorkshopPLUS course provides participants with a deeper understanding of Exchange Server 2007 transports and specifically the Hub and Edge roles. The workshop covers architecture, server roles and configuration, and basic troubleshooting. The workshop provides a technical drilldown into transport technologies. Areas covered include basic transport concepts, how transport differs in Exchange Server 2007 from Exchange Server 2003, creation and management of the major transport components, the implementation and responsibilities of the Transport Service and the Transport Worker Processes, and the architecture of the Hub and Edge roles. Platforms BizTalk Server 2009 Architecture & Administration Workshop ** This 3 day workshop for architects and administrators will include an overview of Microsoft BizTalk Server 2009 along with presentations and hands-on labs covering how to design, build, and operate a robust, scaleable and secure BizTalk Server 2009 environment. No prior Microsoft BizTalk Server experience is required but would be helpful as this will be a fast paced course. Deploying and Managing Microsoft Office 2007 in the Enterprise Workshop** The Deploying and Managing Microsoft Office 2007 4-day workshop will provide participants with the best practices necessary to design, deploy, customize and manage an Office 2007 installation through instructor-led training and hands-on labs. This workshop focuses on initial design and planning, Windows Installer fundamentals, using Office tools to customize and maintain Office 2007, upgrading to Office 2007 (including conversion and migration considerations), various types of deployment methods, multi-language deployments, patch management and installation troubleshooting. Microsoft Office 2007 Troubleshooting and Support in the Enterprise Workshop ** The Troubleshooting and Supporting Microsoft Office 2007 in the Enterprise 4-day workshop is focused on introducing the new features of Microsoft Office 2007 as well as offering troubleshooting techniques that Microsoft Support Engineers use on a daily basis when working with Office. Microsoft Office SharePoint System (MOSS) Search Workshop ** Microsoft Office SharePoint System (MOSS) 2007 Workshop contains approximately 32 hours (4 days) of instruction. The material covers search service, crawl, index, best bets, property mappings, query, user search experiences, and alerts. MSInsight - Collaboration and Knowledge Management Workshop** In this two-day workshop, you will engage in peer-to-peer discussions with Microsoft IT and Services professionals. In a series of guided discussions, you will receive key insights about how Microsoft enables communication and collaboration across the organization. You will also learn how Microsoft uses cross team and enterprise-wide knowledge management to make information easier to find, easier to use and easier to keep update. Page 72 of 78

MSInsight - Desktop Deployment Workshop ** In this two-day workshop, you will engage in peer-to-peer discussions with Microsoft IT and Services professionals. In a series of guided discussions, you will receive key insights into how Microsoft planned for and executed the migration from Windows XP Service Pack 2 (SP2) and Office 2003 to Windows Vista and Office Enterprise 2007. This workshop differs from other Insight Workshops because it focuses on the process to deploy new technology, instead of exploring the new technology itself. MSInsight - Enterprise Security and Directory Services Workshop ** In this two-day workshop, you will engage in peer-to-peer discussions with Microsoft IT and Services professionals. In a series of guided discussions, you will receive key insight about how Microsoft secures the enterprise and uses enterprise directory services while leveraging technologies such as Public Key Infrastructure (PKI), Internet Protocol Security (IPSec), and Microsoft Active Directory. You will also learn how Microsoft applies robust processes and policies to manage its IT environment and identity information. Premier Technology Days: MOSS/SPS ** The Premier Technology Day for SharePoint Products and Technologies is an exciting opportunity to explore the existing and new enhancements that Windows SharePoint Server 3.0 (WSS 3.0) or Microsoft Office SharePoint Server 2007 (MOSS 2007) or Microsoft Office SharePoint Server 2010 offers. Available exclusively to Microsoft Premier Customers, the Premier Technology Day provides an opportunity to take an in-depth view of what s new and exciting in SharePoint Products and Technologies. The event will feature sessions led by Microsoft Premier Field Engineering (PFE) Microsoft s experts in the field that are solving problems and implementing solutions for our customers every day. Premier Technology Days: Platform ** The Premier Technology Day for Platforms is an exciting opportunity to explore the new enhancements that Microsoft Windows Server 2008 offers. Available exclusively to Microsoft Premier customers, the Premier Technology Day provides an opportunity to take an in-depth view of what s new and exciting in Windows 2008 Server. The event will feature sessions led by Microsoft Premier Field Engineering (PFE) Microsoft s experts in the field that are solving problems and implementing solutions for our customers every day. Project Server 2007 Enterprise Project Management Workshop ** The Microsoft Project Server 2007 Enterprise Project Management (EPM) workshop provides attendees with the key skills required to use and manage Project Server 2007. The workshop is a 3 day hands-on workshop intended for IT Professionals as well as Project Managers. Project Server 2007 Enterprise Project Management Installation and Migration Workshop ** The Microsoft Project Server 2007 Enterprise Project Management Installation and Migration workshop is a 2 day hands-on workshop intended for IT Professionals as well as Project Managers. The workshop details Installation and Migration best practices. This workshop, provided by experienced instructors, will help equip attendees with practical knowledge of common pitfalls during the deployment and migration process. Page 73 of 78

SharePoint - Developing Workflow Solutions Workshop ** Microsoft Windows SharePoint Services provides a robust, customizable work environment for users to create, collaborate, and store valuable business information through workflow. The workflow is flexible enough to model both the system functions and the human actions necessary for the workflow to complete. SharePoint Services 2003 (SPS) Upgrade to Microsoft Office SharePoint System 2007 (MOSS) Workshop ** The SharePoint Services (SPS) 2003 to Microsoft Office SharePoint System (MOSS) 2007 Workshop contains approximately 16 hours (2 days) of instruction. The material covers upgrade from SPS 2003 and Windows SharePoint Services (WSS) 2.0 to MOSS 2007 and WSS 3.0. Quick and In-Depth Session: Windows 7 ** Attendees will be introduced to the Windows 7 enhancements and how they help to solve existing issues. Windows Architecture for Debugging Workshop ** The Windows Architecture for Debugging 1-day course provides the foundation for the Advanced Windows User Mode Debugging and Advanced.NET Debugging courses. Students learn Windows architecture and internals, exception handling, assembly language, and call stacks. Demos and handson lab exercises reinforce key topics. The workshop contains Level 400 content. Please review the Target Audience information (below), and contact your Microsoft Services representative to ensure that this workshop is appropriate to the student s experience and technical expertise. Windows Critical Problem Management Workshop ** This two-day workshop covers a variety of advanced topics including Windows architecture, data collection tools, and troubleshooting techniques for application and system-wide failures. Quick and In-Depth Session: Windows Kernel Debugging Session ** Participants will understand Microsoft s debugging tools and the techniques used to analyze and troubleshoot. Windows Server 2008 Directory Services Workshop ** This course describes new directory services features, functions, and deployment included in the Windows Server 2008 operating system family. Information gained from this training will allow Active Directory administrators and other IT professionals to understand and deploy the new Directory Services features in Windows Server 2008. Windows Server 2008 for Networking Workshop** This course describes new networking features, functions, and technologies included in the Windows Server 2008 operating system family. Information gained from this training will allow networking administrators and other IT professionals to understand, deploy, and troubleshoot the new networking technologies in Windows Server 2008. Page 74 of 78

Windows Server 2008 - Implementing Hyper-V Workshop** Implementing Hyper-V is a 2-day workshop that will provide participants with the best practices necessary to design, deploy, customize and manage Hyper-V environments through instructor-led training and hands-on labs. This workshop examines the key features of the Hyper-V role for Windows Server 2008. Architecture concepts are examined only as needed to support attendee understanding of Installation, Management, and Troubleshooting of the Hyper-V environment. Windows SharePoint Services V3.0 Administrator Workshop** The Windows SharePoint Services 3.0 Administration Workshop contains approximately 20 hours of instruction and 40 hands on administrative exercises, plus an optional 1 day User Interface (UI) module adding 18 UI related exercises. WorkshopPLUS - Active Directory: Troubleshooting (Windows 2003) ** This 4-day WorkshopPLUS course provides participants with the skills required to understand and successfully troubleshoot Active Directory problems, including group policies application and file replication service issues, logon failures, and Active Directory replication failures. Students learn the tools used in Active Directory troubleshooting, which accelerates time to resolution. Hands-on lab exercises reinforce key workshop-acquired knowledge. WorkshopPLUS - Active Directory: Backup and Disaster Recovery** The Active Directory: Backup and Disaster Recovery 4-day WorkshopPLUS course provides participants with the knowledge and skills required to prepare for, recover from, or avoid specific Microsoft Active Directory disasters. WorkshopPLUS - MOSS 2007: Administration and Troubleshooting** The MOSS 2007: Administration and Troubleshooting 4-day WorkshopPLUS course addresses the depths of Microsoft Office SharePoint Server 2007 deployment, configuration, security, operations, backup & restore, and troubleshooting. MOSS administrators will walk away with a firm grasp on the technical concepts required to successfully operate this world-class collaboration infrastructure. WorkshopPLUS- MOSS 2007: Backup, Recovery, and Availability** The MOSS 2007: Backup, Recovery, and Availability 4-day WorkshopPLUS course provides students with the knowledge and skills to recover from disaster, and implement availability and business continuity solutions in a Windows SharePoint Services 3.0 or Microsoft Office SharePoint Server (MOSS) 2007 environment. The modules in this workshop focus on both new and proven methods for implementing disaster recovery and high availability. WorkshopPLUS - Windows Server 2003: Clustering Essentials ** This 3-day WorkshopPLUS course provides students with the knowledge and skills necessary to effectively administer and support Microsoft Cluster Server (MSCS). This course will focus on the new features in Windows Server 2003 Clustering, technical details, architecture, disaster recovery, and troubleshooting. Page 75 of 78

Security PKI Design Workshop ** Many customers feel the need to begin evaluating the capabilities of a PKI for future use, but lack the required skills and knowledge to implement a test PKI to begin that process of evaluation. The PKI design workshop is intended to allow for the transfer of key knowledge and skills but also to design and implement a test PKI suitable for testing, evaluation and future planning for the organization. Public Key Infrastructure (PKI) Workshop ** The PKI 3-day Workshop combines an overview and shares real world experience in PKI Infrastructure and Certificate Authority and Enrollment. Students will learn about and discuss secure PKI operations and infrastructure, PKI management, managing certificate authorities, configuring key archival, PKI uses and best practices. Threat Modeling, Consulting, and Training Workshop ** A key component of SDL-IT, the Microsoft Application Threat Modeling process and associated Threat Analysis & Modeling tool was developed to help non-security subject-matter experts design application with security in mind. Using this tool, application development teams can create a threat model that helps detect security flaws and evaluate application threats and vulnerabilities in the context of defined business objectives. Windows Security Workshop ** Starting with Microsoft Windows Vista, and moving forward to Windows 7, Microsoft has introduced key changes to how client security operates. The Windows security workshop introduces client security and desktop support/admin teams to the new features and changes in current Microsoft client OS and provides the necessary guidance to allow them to configure and manage their clients effectively. Windows Server 2003 - Managing and Supporting a Windows Server 2003 PKI Workshop ** Managing and Supporting a Windows 2003 PKI Workshop provides participants with the knowledge and core skills to understand, manage, monitor, and support a Windows 2003 Server PKI. The Workshop consists of demonstrations and labs that provide hands-on experience focused exclusively on the skills and objectives that align with managing, monitoring and supporting a Windows Server 2003 Public Key Infrastructure (PKI). WorkshopPLUS - Defense in Depth ** The Defense in Depth 3-day WorkshopPLUS course provides students with the skills required to ensure that host servers are secure and protected from unwanted access or intrusion. This workshop covers security threats, countermeasures, and Windows Server 2003 strategies, tools, and best practices for helping to comprehensively secure the server from file system, applications, and server communications across the network. Page 76 of 78

Labs As part of Microsoft Premier Support or Microsoft Consulting Services contracts, customers have access to Microsoft Services Lab facilities in Issaquah, Washington; Irving, Texas; and Charlotte, North Carolina. In these facilities, customers perform hands on testing and Microsoft provides consulting services to include testing and infrastructure consulting support. All Custom Lab Activities ** Lab facilities are also available for custom activities to meet customers most specific needs. Your Premier TAM/ADC or MCS consultant assists you in defining the scope of, and determining availability for, a custom Lab exercise. We plan, coordinate and treat these activities like the custom reviews with which most Premier and MCS customers are already familiar. Additionally, you can rely on Microsoft Studios to prepare a professional-quality video of your lab visit for use as marketing collateral. Migration/Deployment Plan Validation Lab ** Having an untested plan can be worse than not having a plan at all. An untested plan may give a false sense of security. Customers may use the lab facilities to perform a walkthrough of their plan to identify potential problem areas before deploying on production systems. Wide Area Network (WAN) simulators can be used to validate complex replication/network configuration scenarios and determine performance characteristics in a controlled environment. Problem Isolation Lab ** Complex problems that occur infrequently or under stressful conditions can be among your greatest challenges. The Labs' problem isolation service helps you to identify and devise successful solutions. The lab facilities work in conjunction with other resources from Product Support Services to assist you in resolving these difficult issues. Remote Testing Lab ** This offering allows customers to complete testing without the requirement of physically traveling to any of the facilities, and without the requirement to install expensive temporary hi-speed WAN links. Testing includes various scenarios: pre-engagement readiness (assistance with load generation scripts), partial remote (combination of customers in the labs and remote locations), allowing the customer the option to send only the essential resources to the lab, and full remote (ghost labs). Test Consulting/Performance Analysis Lab ** These services are available to assist customers with the process and methodology of executing performance tests using tools such as Segue SilkPerformer and Microsoft Application Center Test. This may include assistance with utilization of the tools for performance testing, assistance with collection of data during test execution and analysis and interpretation of collected data. Some of the data collection tools used include Performance Monitor, SQL Profiler, Network Monitor as well as those facilities provided by the load testing tools. This service can be delivered at the customer site, at a third-party testing facility or in the Microsoft Services Labs. Page 77 of 78

Development Azure Application Performance Testing ** Microsoft s approach to cloud computing is visionary and pragmatic, expanding our software + services approach to all of our offerings, and affecting all of our products for the next decade. Rather than a vision that reduces client and on-premises solutions, requiring new developer tools and languages, Microsoft focuses on bringing.net developers to a new paradigm of blending on-premises solutions with the cloud. Script Development Lab ** These services are available to assist customers with the design, development, and parameterization of test scripts to be used with performance testing tools such as Segue SilkPerformer and Microsoft Application Center Test. This service can be delivered at the customer site, remotely, or as part of a Performance and Scalability Test in the Microsoft Services Labs. Web Application Performance Testing ** Activities to evaluate an application s performance, identify bottlenecks, and determine recommendations for improvement. Customers can also use Lab facilities to evaluate scalability limits based on their objectives and to create prototypes or workarounds to help validate alternate technology implementations. Page 78 of 78