GENERAL These terms and conditions shall apply to the Finnair Corporate Programme (hereinafter Programme ). Apart from these terms and conditions, no other rules are applicable. The Programme is designed for the management of companies flights. All companies registered in Finland that regularly purchase international flights and have not entered into a separate agreement with Finnair Plc (hereinafter Finnair ) are eligible for membership. However, membership is not open to companies that sell flights. Membership is company-specific, and the companies belonging to the same group of companies or to other consortiums, shall each enrol in the Programme separately. Each company is entitled to register in the Programme with only one customer number. For the membership, a company shall appoint one of its employees as a contact person (hereinafter Contact Person ). The Contact Person shall affirm in the registration form that he or she is entitled to enter into an agreement on behalf of the company. The Contact Person shall make sure that the company information provided to Finnair is correct. All communication regarding the Programme between the company and Finnair shall be carried out through the Contact Person. The company may change the Contact Person by updating the name and contact information of the new Contact Person online at www.finnair.com/corporate or by sending this information via e-mail to the following address: corporate.programme@finnair.com. MEMBERSHIP, ENTERING INTO AN AGREEMENT AND RESPONSIBILITIES OF THE COMPANY MEMBERSHIP Membership is free of charge. The company may enrol in the Programme by completing a registration form. The registration form may be completed only on the Internet at www.finnair.com/corporates --> Join. The company shall in the registration form undertake to comply with the terms and conditions of the Programme described herein and to affirm that the information provided to Finnair is correct. Finnair will not send to the company any copies of the registration form completed by the company or of the Terms. Finnair reserves the right to decide, at its own discretion, whether it will enter into an agreement with a company that fulfils the criteria described in the General section above. ENTERING INTO AN AGREEMENT AND PERIOD OF THE AGREEMENT An agreement between Finnair and the company for enrolment in the Programme will become effective after (i) the company has completed the registration form (see the Membership section) and sent the form via the Internet to Finnair and (ii) Finnair has accepted the company s enrolment and registered the company s membership. Finnair will inform the company of the receipt of the registration form. After registration is complete, Finnair will inform the Contact Person by e-mail of the company s customer number for reporting purposes and a username and password for the internet services as confirmation of the agreement. The agreement between Finnair and the company is valid until further notice and does not need to be renewed during the membership period. The company s customer number, username and password remain the same throughout the membership period unless Finnair otherwise notifies the company of changes to these either by e-mail or in writing. The company may choose to begin the agreement either the month of registration or the following month. If the company chooses the on going month, only flights used after the registration date will be eligible. If it appears at a later stage that a company was accepted into the Programme although the criteria described in these Terms had not been fulfilled with respect to the company, Finnair shall, in accordance with the provisions of section Termination of the Programme, changes to the Programme and termination of membership, be entitled to terminate the agreement between Finnair and the company forthwith. The respective company shall not in this case anymore be entitled to the Corporate fare provided by the Programme. If the company in question has another, separate agreement with Finnair, the flights registered in the Programme will not be considered when defining the reductions according to such separate agreement.
RESPONSIBILITIES OF THE COMPANY If the information regarding the company is not correct, or if there are changes in the information, the company shall make the changes online on the Programme s webpage or inform Finnair of the matter forthwith by sending an e-mail to the following address: corporate.programme@finnair.com. The company shall actively follow the purchases registered under the company s customer number and inform Finnair of any errors in the registered purchases in accordance with the provisions detailed in the section Tracking period of eligible flights and total travel. The company shall retain the original booking references or ticket numbers as proof of the flights. In addition, the company shall keep itself informed of any changes made to the Terms and the Programme. Finnair will inform member companies of any changes via the Internet. RIGHTS OF THE COMPANY RIGHT TO THE DISCOUNTED CORPORATE FARE After enrolling in the Programme, the company is entitled to a special discounted fare on international Finnair routes based on the company s flight volume. For more information, see the Finnair website: www.finnair.com/corporate --> Discounts. ELIGIBLE FLIGHTS Flight tickets for Finnair international scheduled or Leisure flights that have been purchased in Finland during the tracking period are eligible when determining the Programme level, provided that (i) the company s customer number has been registered in the reservation of the flight and (ii) the respective flight ticket has been used during the period of the agreement. The price taken into consideration shall be the actual price of the flight ticket (airport taxes and other taxes as well as other fees imposed by authorities are deducted). The company s total travel is registered to the company s customer number based only on the tickets used for air travel. Expired, redeemed, unused and cancelled tickets, as well as tickets for flights that have been rerouted to another carrier, shall not be included in the eligible flights. If a Finnair flight is cancelled, it will not be included in the eligible flights. In addition, flights originally to be made on a Finnair aircraft shall not be included in the eligible flights, if the flight has, on the basis of rerouting, been made on another carrier s aircraft. Code-share flights with Finnair partner airlines, free tickets, contract tickets, award tickets, barter tickets, as well as flight awards of the Finnair Plus frequent flyer program, shall not be taken into consideration when calculating eligible flights. If an international Finnair flight is freight-related and is operated by one or more other airlines in addition to Finnair, the amount entered as income for Finnair shall be considered for the Programme as agreed with the other partner airlines. Scheduled domestic Finnair flights sold as a part of scheduled international Finnair flights shall also be included in the eligible flights. The company s right to the discounted Corporate Fare is based on the eligible flights. Flight tickets may be reserved and purchased in any travel agency, Finnair office, or on the Finnair website at www.finnair.com/corporate. The flight will be taken into consideration only if the customer number is registered in the reservation when making the respective reservation. The customer number may be added to the reservation at a later stage only if the addition is made prior to the beginning of the last flight of the trip to be made on an eligible scheduled flight. Employees of the company and the persons whose flights have been paid for by the respective company shall be entitled to use the company s customer number. The employees of the company shall be entitled to use the customer number only for flights that have been paid for by the company. The above-described persons must be able to prove their identity when requested as well as their right to use the company s customer number. Employees of the company may prove their identity and their right to use the customer number by presenting an identity card issued by the company, for example. DISCOUNT ACCORDING TO THE PROGRAMME LEVEL INTERNATIONAL FLIGHTS The discount is applicable on all Finnair scheduled international flights, excluding flights to Moscow and St. Petersburg; the carrier field on the ticket must include Finnair's airline abbreviation (AY). The discount is also applicable on AJB (Atlantic Joint
Business) companies (AA, BA, IB) operated flights that have the Finnair airline abbreviation (AY) and a four-digit flight number. The discount is also on code-share flights with other Finnair partner airlines with a few exceptions. The discount is not applicable on Finnair Leisure Flights. Discounted fares for one-way flights on Finnair Corporate Programme are available only in travel class Y. On return trips the travel must start and end to a same country. For more information on the travelling and discount levels, please see the Finnair website: www.finnair.fi/corporate --> Discounts. TRACKING PERIOD AND PROGRAMME LEVEL PERIOD INTERNATIONAL FLIGHTS When joining the Programme, a company will automatically be entered to the Silver level and will be entitled to the discount according to that level. The tracking period on the Gold and Platinum levels always begins when the level changes and lasts for six (6) reported months. If the company s level remains the same during the six (6) months, the new tracking period will begin after the previous period has ended. A new tracking period always begins from the start of a calendar month. At the Gold and Platinum levels, the Programme level period always begins once the minimum amount of purchases for the respective level has been reached. A new tracking and level period may, therefore, begin in the middle of a previous tracking and level period where the company was entitled to a smaller discount. The amount of eligible flights is reset every time the company enters a new level and a new tracking and level period begins. The amount of eligible flights in a specific tracking period may not be transferred to another tracking period. The company may only be at one level at a time. A new level period always begins from the start of a calendar month. FOLLOW-UP OF ELIGIBLE FLIGHTS AND TOTAL TRAVEL The company may monitor the amount of eligible flights and the total travel online with the username and password received from Finnair. The company shall ensure that its username and password are not disclosed to any external parties. The monthly amounts for eligible flights and total travel will be available for inspection after the flights have been registered under the company s customer number. The information for each month shall be registered within approximately 30 days after the end of the respective month. The reports will be based on flight dates. Finnair reserves the right to remove from the customer account any flights that have been incorrectly registered under the customer number. If the company perceives an error in the monthly amounts for the eligible flights registered under the customer number, the company shall inform Finnair of the error by sending an e-mail to corporate.programme@finnair.com within three (3) months from the end of the respective month. If the company has not presented any claims within the abovedescribed period, the company is considered to have accepted the registered eligible flights regarding the respective month. If Finnair and the company disagree on the amount of eligible flights, the company shall provide Finnair with the original booking references or ticket numbers as proof of the flights. The eligible flights registered under the company s customer number may not be transferred to or combined with the customer account of another company. The company may participate in only one programme at a time. Eligible flights may not be transferred from the company s customer number to another programme. BOOKING FLIGHTS The previously defined Corporate Fare is available through Finnair s Corporate Programme internet service after logging in and in the travel agency defined by the customer when enrolling in the Programme. The customer must log in with the username and password provided by Finnair. The Contact Person may also save traveller profiles into the Programme using the user administration rights. The Contact Person is responsible for the user rights of the profiles. Finnair is not responsible for any damage or other losses incurred by the company, a passenger or a third party from the use or misuse of the username and password.
All Finnair s published fare types and, when applicable, special fare types are available for purchase via the Programme s internet booking service. All the terms relating to fare types are available from the internet booking service when booking a ticket. The general terms of transport are available on the Programme website under Terms and conditions. TERMINATION OF THE PROGRAMME, CHANGES TO THE PROGRAMME AND TERMINATION OF MEMBERSHIP TERMINATION OF THE PROGRAMME Finnair may at any time discontinue the Programme or replace the Programme with another programme by informing the member companies of the matter by e-mail, on the Internet or in writing at least ninety (90) days before the termination of the Programme or the replacement of the Programme with another programme. If the Programme is discontinued or replaced with another programme, the previously mentioned Corporate Fare is valid until a date separately specified by Finnair. However, the fare will be available for at least for thirty (30) days after the announcement of the discontinuation or replacement of the Programme. If the Programme is replaced with another programme, Finnair shall be entitled to transfer the amount of eligible flights to the new programme in a manner and with restrictions defined by Finnair. Finnair shall not be liable to pay any damages to the member companies regarding any losses incurred by the member companies as a result of the transfer. If Finnair does not transfer the eligible flights or a part of them to the new programme, Finnair has no obligation to compensate the company for the possible losses this may cause. TERMINATION OF THE AGREEMENT Finnair shall be entitled to terminate the agreement as regards the membership of a certain company at any time by notifying the respective member company by e-mail or in writing at least ninety (90) days prior to the termination date. Finnair shall be entitled to terminate the agreement as regards the membership of a certain company at any time with immediate effect if no eligible flights are registered under company s customer number for 12 consecutive months. Finnair shall notify respective member company of the termination thereof in writing. The company shall be entitled to terminate the agreement as regards its membership at any time without a notice period by informing Finnair of the termination by sending an e-mail to the following address: corporate.programme@finnair.com. Following receipt of the notice, Finnair will cancel the company s usernames and passwords as well as any eligible flights accumulated under the company s customer number. If the company rejoins the Programme within six (6) months from the termination of the agreement, the company will be entered to the Basic level of the Programme. If the agreement has been terminated for a period of more than six (6) months, the general rules for joining the Programme are applied. CANCELLATION OF THE AGREEMENT Finnair shall be entitled to cancel the agreement as regards the membership of a certain company at any time with immediate effect for a reason attributable to the respective company. Finnair shall in this case also be entitled to annul the Corporate Fare and the following up of the eligible flights registered under the company s customer number without prior notice and without obligation to pay any refunds or damages to the company. Finnair will inform the company either by e-mail or in writing of the cancellation of the agreement, the reason for the cancellation and the annulment of eligible flights. For example, a breach of any of these Terms or the forwarding of incorrect information to Finnair shall qualify as a reason attributable to the company. CHANGES TO THE PROGRAMME Finnair shall be entitled at any time, at its discretion, to make changes to the Programme, these Terms and the discounts to be granted to the member companies, including changes to the determination of total travel and changes to procedures and tracking periods of the discounts as well as the procedures and methods of applying the Corporate Fare. Changes will become effective immediately without prior notice unless otherwise announced by Finnair. Finnair will inform the member companies
of the changes via the Internet. Member companies accept the changes by continuing to register flights for the Programme. If a member company does not accept the changes, the company shall be entitled to terminate its membership in accordance with the section Termination of the agreement. Finnair shall not be liable for any losses caused by the changes (including losses of benefits and decreases in benefits), and Finnair shall not be obliged to compensate for these losses in any way or pay any damages as regards these losses. OTHER CONDITIONS INFORMATION CONCERNING THE PROGRAMME ON THE FINNAIR WEBSITE Finnair shall be entitled to make changes to the information regarding the Programme on the Finnair website at any time. LIMITATION OF LIABILITY Finnair shall not be liable for any inaccuracies or defects on its website as regards the Programme. Finnair will not be liable for any direct, indirect or consequential damage or loss to the member company with respect to its membership or otherwise, unless Finnair has caused the damage or loss by wilful conduct or gross negligence. Damages or losses related to membership include, inter alia, (i) damages incurred as a result of the use of the service and damages related to the use of the service; (ii) damages incurred as a result of the use of the Finnair website and damages related to the use of the Finnair website; and (iii) damages incurred as a result of interruptions, delays or other malfunctions relating to the use of the Finnair website. RESPONSIBILITY OF MEMBER COMPANIES If a claim is made against Finnair based on the membership of a company or on the member company s use of the service provided by the Programme, the respective member company shall be liable to pay to Finnair all damages and expenses incurred by Finnair as a result of the claim. APPLICABLE LAW AND SETTLEMENT OF DISPUTES The laws of Finland shall govern the Programme, and any disputes will be resolved in the ordinary courts of Finland, primarily in the Vantaa District Court.