Oracle Enterprise Manager Grid Control 11gR1: Business Service Management A hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11gR1 Ashwin Kumar Karkala Govinda Raj Sambamurthy 88 rpaf KTl enterprise I 1 #\V# IV I I professionol expertise distilled PUBLISHING - BIRMINGHAM MUMBAI
Preface 1 Chapter 1: Business Service Management: An Overview 7 Complexity in data centers 8 Modeling 10 DBA perspective: An example 12 Composite view: An example 13 Business view: An example 14 Target modeling 15 Systems and groups modeling 18 Services modeling 22 System-based service model 26 Synthetic transaction-based service model 28 Information Technology Infrastructure Library guidelines 30 Summary 32 Chapter 2: Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1 33 Oracle Enterprise Manager concepts 34 Flavors of Oracle Enterprise Manager 36 OEM Database Control 38 OEM application server and Fusion Middleware Control 39 OEM Grid Control (GC) 40 OEM Grid Control 11gR1 architecture 43 Oracle management agent 45 Local monitoring 46 Remote monitoring 46 Oracle Management Service (OMS) and console 47
Target modeling 47 Target discovery 50 Agent-monitored and repository targets 50 Availability management 52 Performance management 54 Alerts 55 Target home page 56 Passive and active monitoring 57 Composite targets 58 Group targets 60 System targets 61 Service targets 62 Service-level management 65 Product and management focus areas in OEM 11gR1 66 Summary 67 Chapter 3: Modeling Groups and Systems 69 Groups modeling with OEM Grid Control 69 Types of groups in OEM Grid Control 71 Integrator defined group types 71 Group types and availability management 72 Creating groups in OEM Grid Control 72 Normal group 73 Privilege propagating group 78 Redundancy group 80 Monitoring and managing group targets 83 Group home page 83 Redundancy group home page 86 Group monitoring 87 Group management 89 Systems modeling with OEM Grid Control 91 Types of system targets in OEM Grid Control 93 System targets and availability management 93 Creating system targets in OEM Grid Control 94 Creating a system target flow 94 Monitoring and managing system targets 101 System home page 102 System charts 103 System administration 104 System components 104 System topology 104 Summary 107
Table ofcontents Chapter 4: Modeling Services 109 Service modeling with OEM Grid Control 109 Introduction to services 110 Business services as targets in OEM Grid Control 110 Passive and active monitoring 111 Business service availability management 114 Introduction to service availability 114 Availability based on system 115 Availability based on service test 117 Service targets supported in OEM Grid Control 120 Web application 121 Forms application 122 Generic service 123 Aggregate service 123 Out of box custom services 124 Creating services based on a system target 124 Creating generic services based on a system 124 Create generic service: General step 126 Create generic service: Availability step 129 Create generic service: Performance metrics step 130 Create generic service: Usage metrics step 131 Create generic service: Review step 132 Creating services Using command-line scripts 132 Monitoring services 134 All services page 134 Status column 135 Performance alerts 135 Usage alerts 136 System details 137 Key tests 137 Monitoring beacons 138 Generic service home page 138 General section 139 Key component summary region 141 All service alerts region 142 Performance and usage region 143 Key test summary region 143 Service charts tab 144 System tab 145 Topology tab 146 Service blackouts 147 Creating a service blackout 148 Availability status history 152
Editing services 154 System configuration 157 Availability definition 159 Root cause analysis 160 Configuration 161 Service failure: Diagnostics using root cause analysis 165 Automatic root cause analysis 165 Manual root cause analysis 168 Summary 168 Chapter 5: Service Modeling Using Synthetic Transactions 169 Active monitoring with OEM Grid Control 170 Introduction to active monitoring 170 Beacons 171 Service tests 174 Licensing information 178 Creating services based on service tests 179 Creating Generic Service based on host ping test 179 Creating Generic Service: General step 180 Creating Generic Service: Availability step 182 Creating Generic Service: Service test step 182 Creating Generic Service: Beacons step 184 Creating Generic Service: Performance metrics step 188 Creating Generic Service: Usage metrics step 189 Creating Generic Service: Review step 190 Creating services based on command-line scripts 190 emcli create_service verb 191 Prominent service test types 192 Host ping service test type 194 FTP service test type 195 HTTP ping service test type 197 LDAP service test type 199 Web service (SOAP/REST) service test type 200 Other test types 202 Custom script test type 203 Advanced service test type: Web transaction 204 Web transaction recording 204 Steps and step groups 206 Web transaction playback options 207 Debugging issues related to web transactions 208 Monitoring services based on service tests 208 All Service page 209 Generic Service home page 209
Key test summary section 209 Test Performance tab 210 Monitoring all service tests and all beacons 211 Monitoring a single service test: Test home page 216 Configuring metric thresholds and collection frequency for service test metrics 217 Past changes and pending changes 220 Monitoring beacon Targets 222 Beacon home page 222 Beacon monitored targets 223 Watch Lists 223 Host ping using network watch list 224 HTTP ping using URL watch list 227 Ad hoc execution using the Test option 228 Summary 229 Chapter 6: Modeling Service Metrics 231 Metric collection using OEM Grid Control 231 Metrics 232 Collection interval 232 Metric thresholds and alerts 232 Service target metrics 233 Availability 233 Performance metrics 233 Usage metrics 234 Business metrics 234 Metric promotion for service targets 235 Metric promotion based on system components 237 Metric promotion based on service tests 237 Service metric creation using OEM Grid Control console 237 Performance metrics 238 Usage metrics 241 Service metric creation using command line 243 emcli set_metric_promotion verb 243 Editing service target metrics 246 Configuring metric collections and advanced settings 246 Monitoring service metrics 249 Monitoring metrics in the service home page 249 Monitoring metrics in the charts page 250 Monitoring service metric alerts 252 Service metric alerts in service target home page 252 Service metric alert details 253
Diagnosing metric promotion issues 254 Manual diagnostics 254 Diagnostics using promoted metrics diagnostics doctor 255 Summary 256 Chapter 7: Service-Level Management 257 Service-level agreements 257 Service-level management 258 Service-level management in OEM Grid Control 259 Service-level rule 259 Metrics used for service-level computation 260 Actual Service-level (%) computation 261 Defining service-levels in OEM Grid Control 261 Expected service-level 262 Actual service-level 262 Business hours 263 Availability criteria 263 Performance criteria 263 Monitoring service-levels using OEM Grid Control 264 Monitoring service-levels in service home page 264 Service-level Details page 265 Summary 267 Chapter 8: Modeling Composite Business Services 269 Introduction to composite business services 270 Aggregate service targets in OEM Grid Control 270 Modeling availability 272 Modeling key performance indicators 272 Modeling service levels 273 Creating aggregate service targets 273 Using OEM Grid Control console 274 Add aggregate service: Subservices tab 274 Add aggregate service: Performance tab 276 Add aggregate service: Usage tab 278 Using command-line scripts 279 emcli create_aggregate_service verb 279 Editing aggregate service targets 280 Monitoring aggregate service targets 281 Aggregate service home page 282 General section 283 Subservices region 283 Performance and usage region 284 Alerts region 284
Aggregate service charts tab 284 Topology tab 284 Diagnostics using Root Cause Analysis 285 Root Cause Analysis details 286 Root Cause Analysis configuration 287 Summary 288 Chapter 9: Real-Time Business Service Monitoring 289 Real-time monitoring in OEM Grid Control 290 Reports in OEM Grid Control 291 Reports customization 292 Report Definition: General tab 293 Report Definition: Elements tab 294 Report Definition: Schedule tab 295 Report Definition: Access tab 296 Dashboards in OEM Grid Control 296 Desktop widgets 297 Group and system monitoring dashboards 297 System dashboard drill downs 299 System monitoring dashboard customizations 299 Services monitoring dashboards 301 Services monitoring dashboard drill downs 302 Service Status dashboard 302 Service Detail dashboard 303 Service Level Details dashboard 304 Custom services monitoring dashboards 304 General options 306 Services options 306 Columns and time ranges options 306 Service Level and Monitoring widget 307 Prerequisites and installation of SLM desktop widget 308 Client-side prerequisites 308 OMS-side prerequisites 308 SLM widget setup 308 Configuring the SLM widget 308 Summary view 310 Detailed view 311 Sorting in the detailed view 312 Summary 312
Chapter 10: Business Service Management at your Data Center 313 Modeling IT infrastructure 314 Best practices for using group targets 314 Best practices for using system targets 315 Modeling business services 316 Best practices in the service target type selection 316 Best practices for system-based services 317 Best practices for test-based services 318 Best practices for modeling locations using beacons 319 Best practices for hybrid models 320 Best practices for modeling composite services 320 Modeling service hierarchy 321 Best practices for modeling service hierarchy 321 Monitoring business services 322 Management by Exception 322 Configuring metrics and thresholds 322 Configuring blackouts 323 Configuring service levels 324 Configuring monitoring templates 324 Configuring Root Cause Analysis 324 Configuring services monitoring dashboards 325 Lifecycle management 325 Provisioning 325 Configuration management 326 Patching and upgrades 327 Final words 327 Index 329