Compendium of OHS and Workers Compensation Statistics. December 2010 PUTTING YOU FIRST

Compendium of OHS and Workers Compensation Statistics December 2010 PUTTING YOU FIRST

Disclaimer This Compendium has been developed by Comcare and all attempts have been made to incorporate accurate information and data. The data included in the Compendium has been compiled during October and November 2010. This Compendium is supplied on the terms and understanding that Comcare and the Safety Rehabilitation and Compensation Commission (SRCC) are not responsible for the results of any action taken on the basis of information in this publication, nor for any error or omission from this publication. Comcare and the SRCC expressly disclaim all and any liability and responsibility to any person, in respect of anything, and the consequences of anything, done or omitted to be done, by any such person in reliance, whether wholly or partially, upon the whole or any part of this publication. Copyright Published by Comcare ABN 41 640 788 304 Commonwealth of Australia 2010 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from the Australian Government available from the Commonwealth. Requests and inquiries concerning reproduction and rights should be addressed to the Commonwealth Copyright Administration, Attorney-General s Department, National Circuit, Barton ACT 2600 or posted at http://www.ag.gov.au/cca Contacts for further information To obtain further information about the contents of this report, contact: Comcare GPO Box 9905 CANBERRA ACT 2601 This publication is available on the Safety, Rehabilitation and Compensation Commission website at www.srcc.gov.au 2 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

Contents 1 Introduction 5 2 Highlights 6 3 Coverage 7 3.1 SRC scheme 8 3.2 OHS scheme 9 4 Scheme profile 10 4.1 Industry classification 10 4.1.1 Australian and ACT government premium payers by industry classification 11 4.1.2 Licensed self-insurers by industry classification 12 4.2 Employer size 13 4.3 Location 14 5 Occupational health and safety 15 5.1 Workers compensation claims 15 5.1.1 Incidence of accepted claims 15 5.1.2 Claims with one day time lost 16 5.1.3 Claims with one week time lost 17 5.1.4 Claims by injury and disease 18 5.1.5 Claims by mechanism of incident 19 5.2 Major claim drivers 20 5.2.1 Body stressing 21 5.2.2 Mental stress 23 5.3 Claim characteristics 25 5.3.1 Claims by mechanism of incident and gender 25 5.3.2 Claims by age group (Australian Government premium payers) 26 5.3.3 Accepted claims by MOI and age group (Australian Government premium payers) 27 5.3.4 Average total cost of claims by age (Australian Government premium payers) 28 5.4 Prevention targets 29 5.4.1 Claims with one week time lost 29 5.4.2 Deaths 30 5.5 Notifications of OHS incidents 31 5.5.1 Notification incidence rate 31 5.5.2 Notifications by mechanism of incident 32 6 Claims management 36 6.1 Process 36 6.2 Claims summary 39 6.2.1 Claims determined 39 6.2.2 Claims acceptance rate 40 6.3 Determinations 41 6.4 Reconsiderations 42 6.5 AAT reviews 43 7 Rehabilitation and return to work 45 7.1 Claim duration 46 7.2 Median time lost injury and disease 49 7.2.1 Durable return to work rate 50 7.2.2 Return to Work Monitor 51 8 Scheme expenditure 52 8.1 Revenue 52 8.2 Premiums 53 8.3 Payments 54 8.3.1 Claim payments by type 54 8.4 Performance 55 8.4.1 Funding ratio 55 8.4.2 Outstanding liabilities 55 9 Glossary 56 PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 3

Tables and figures Figure 3.1 Comcare scheme 2010 7 Figure 3.2 SRC Act coverage 8 Figure 3.3 OHS Act coverage 9 Figure 4.1 SRC Act coverage by industry classification as at 30 June 2010 10 Table 4.1 Australian and ACT Government premium payers by industry as at 30 June 2010 11 Table 4.2 Licensed self-insurers by industry as at 30 June 2010 12 Table 4.3 SRC Act employers by size as at 30 June 2010 13 Table 4.4 Scheme FTE employees by location as at 30 June 2010 14 Figure 4.2 Scheme FTE employees by location as at 30 June 2010 14 Figure 5.1 Incidence of accepted claims 15 Figure 5.2 Frequency of claims with one day time lost 16 Figure 5.3 Incidence of claims with one week time lost 17 Figure 5.4 Claims by injury/disease (premium payers) 18 Figure 5.5 Claims by injury/disease (licensed self-insurers) 18 Figure 5.6 Claims by mechanism of incident 2009 10 19 Table 5.1 Claims by mechanism of incident (premium payers) 20 Figure 5.7 Incidence of body stressing claims 21 Figure 5.8 Average total cost* of body stressing claims (premium payers) 21 Figure 5.9 Body stressing claims by mechanism of incident 2009 10 22 Figure 5.10 Body stressing claims by occupation 2009 10 22 Figure 5.11 Incidence of mental stress claims 23 Figure 5.12 Average total cost* of mental stress claims (premium payers) 23 Figure 5.13 Mental stress claims by mechanism of incident 2009 10 24 Figure 5.14 Mental stress claims by occupation 2009 10 24 Figure 5.15 Claims by mechanism of incident and gender 2009 10 25 Figure 5.16 Estimated incidence of claims by age group (Australian Government premium payers) 26 Figure 5.17 Estimated incidence of claims by mechanism of incident and age group (Australian Government premium payers) 2009 10 27 Figure 5.18 Average total cost* of claims by age (Australian Government premium payers) 2009 10 28 Figure 5.19 Claims with one week time lost (premium payers and licensed self-insurers) 29 Table 5.2 Compensated deaths 30 Figure 5.20 Notifications incidence rate (scheme) 31 Table 5.3 Notifications by mechanism of incident (scheme) 2009 10 32 Figure 6.1 Comcare claim lodgement and determination process 37 Figure 6.2 Claim reconsideration and review process 38 Figure 6.3 Incidence of claims determined 39 Figure 6.4 Claims acceptance rate 40 Table 6.1 Average time (calendar days) to determine claims 41 Table 6.2 Requests for reconsiderations decided 42 Table 6.3 Outcome of applications to the AAT (premium payers)* 43 Table 6.4 Outcome of applications to the AAT (licensed self-insurers)* 44 Figure 7.1 Steps in the return to work process 45 Figure 7.2 Incidence of claims with time lost (premium payers) 46 Figure 7.3 Incidence of claims with time lost (licensed self-insurers) 46 Figure 7.4 Time lost-to-date 2005 06 to 2009 10 47 Table 7.1 Time lost-to-date 48 Figure 7.5 Median time lost (premium payers) 49 Figure 7.6 Median time lost (licensed self-insurers) 49 Figure 7.7 Durable return to work (RTW) rate 50 Table 7.2 Return to work performance 51 Table 8.1 Scheme revenue 52 Figure 8.1 Australian Government and ACT Government premium rates 53 Figure 8.2 Workers compensation expenditure 54 Figure 8.3 Workers compensation payments 54 Table 8.2 Comcare funding ratio 54 Table 8.3 Outstanding liabilities 56 4 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

1 Introduction Comcare s focus Comcare partners with workers, their employers and unions to keep workers healthy and safe, and reduce the incidence and cost of workplace injury and disease. There are three outcomes that guide Comcare: Outcome 1: The protection of the health, safety and welfare at work of workers covered by the Comcare scheme through education, assurance and enforcement. Outcome 2: An early and safe return to work and access to compensation for injured workers covered by the Comcare scheme through working in partnership with employers to create best practice in rehabilitation and quick and accurate management of workers compensation claims. Outcome 3: Access to compensation for people with asbestos-related diseases where the Commonwealth has a liability through the management of claims. We place workers at the centre of what we do to ensure they return safely to their families, friends and communities everyday. When workers are harmed, we help with recovery and support. We deliver a sustainable, fair, reliable and high-performing Comcare. Comcare was established as a statutory authority under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and reports to the Minister responsible for Tertiary Education, Skills, Jobs and Workplace Relations. Comcare is required to support the Safety, Rehabilitation and Compensation Commission (SRCC) in exercising its functions. In exercising its functions, the SRCC is responsible for the scheme s regulatory framework including occupational health and safety (OHS), rehabilitation and workers compensation. Comcare administers both the Commonwealth s statutory framework for rehabilitation and workers compensation under the SRC Act, and its OHS framework under the Occupational Health and Safety Act 1991 (OHS Act). The OHS Act prescribes employers and employees workplace health and safety responsibilities. Employers covered by the OHS Act pay an annual contribution for the regulatory, policy and advisory functions administered by Comcare. The SRC Act makes Commonwealth authorities and entities accountable for workers compensation injuries and diseases through the payment of annual premiums. Premium paying employers include Australian Government agencies and statutory authorities (excluding the Australian Defence Force) and the ACT Government. Under the SRC Act, certain Commonwealth authorities and eligible private corporations may apply for a licence to selfinsure. Licensed self-insurers meet the cost of their workers compensation liabilities and either manage their own workers compensation claims or have them managed by a third party claims manager. Licensed self-insurers are also covered by the OHS Act. Together, the two legislative Acts, the SRC Act and the OHS Act, are known as the Comcare scheme, which provides all scheme employers with an integrated safety, rehabilitation and compensation system, no matter what Australian state or territory an employer operates in or where its employees are located. Scheme performance information presented in this Compendium has been compiled from a variety of sources including workers compensation claims, OHS incident notifications, survey data and financial reports. Claims based data can be subject to development and performance information may therefore be updated when reported in future editions of this Compendium. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 5

2 Highlights As at 30 June 2010, the Comcare scheme experienced: a 36 per cent reduction in the incidence of accepted claims since 2005 06 a 30 per cent reduction since 2005 06 in the frequency of claims with one day or more time lost from work a 36 per cent increase from 30 June 2006 in the number of full-time equivalent (FTE) employees covered by the SRC Act a 43 per cent increase from 30 June 2006 in the number of FTE employees covered by the OHS Act an increase in the number of licensed self-insurers from 11 in 2006 to 29, and a greater diversity in the industries and occupational groups being regulated a 144 per cent increase from 30 June 2006 in the number of FTE employees in the licensed self-insurer sector covered by the OHS Act an 81 per cent durable return to work rate (Australian Government employers) the second highest in Australia and above the Australian average of 75 per cent (Australian and New Zealand Return to Work Monitor 2009 10) a premium rate of 1.25 per cent in 2009 10 (Australian Government employers), which represents a 29 per cent reduction since 2005 06 the lowest average standardised premium rate in Australia for 2008 09 (Comparative Performance Monitoring Report, December 2010) a positive funding ratio of 104 per cent as at 30 June 2010. 6 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

3 Coverage Figure 3.1 provides an overview of the Comcare scheme and shows the differences in coverage between the SRC Act and the OHS Act. The OHS Act covers premium payers, licensed self-insurers and the Australian Defence Force (ADF). Since 2004, ADF members, while covered by the OHS Act, are covered for workers compensation by the Military Rehabilitation and Compensation Act 2004 (MRC Act). The SRC Act covers Australian Government and ACT Government premium payers and licensed self-insurers. ACT Government employees are covered by separate ACT Government OHS legislation. Figure 3.1 Comcare scheme 2010 OHS Act Duties of care Australian Defence Force Licensed self-insurers Australian Government premium payers ACT Government premium Employer protects health and safety of its employees at work Employer protects health and safety of its employees at work Employer manages claims Comcare manages claims Employer meets liabilities Comcare meets liabilities Employer manages rehabilitation Employer manages rehabilitation Discharging of liabilities SRC Act PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 7

3.1 SRC scheme Figure 3.2 shows the number of full time equivalent (FTE) employees covered by the SRC Act between 30 June 2006 and 30 June 2010. The SRC scheme includes all Australian and ACT government premium payers and licensed self-insurers. In recent years the scheme has experienced considerable growth, largely attributable to a significant increase in the number of employers that have been granted a license to self-insure under the SRC Act. As at 30 June 2006 the scheme included 11 licensed self-insurers, increasing to 29 as at 30 June 2010. The fact that the scheme applies in every Australian state and territory is an attractive feature to national employers who would otherwise operate in up to eight different OHS and workers compensation jurisdictions. As at 30 June 2010, there were approximately 374 000 FTE employees covered by the SRC Act 211 000 from premium payers (including the ACT Government) and 163 000 from licensed self-insurers. This represents a 36 per cent increase in the number of FTE employees covered by the SRC Act since 30 June 2006. Notably, since 30 June 2006, there has been an 85 per cent increase in the number of FTE employees of licensed self-insurers, which reflects the significant growth in this sector of the scheme. Consequently, as at 30 June 2010, licensed self-insurers accounted for around 44 per cent of total FTE employees covered by the SRC Act, up from 32 per cent at 30 June 2006. During the same period the number of FTE employees within premium payers increased by 13 per cent. Figure 3.2 SRC Act coverage Number of FTE employees ( 000) 400 350 300 250 200 150 100 50 42% 44% 44% 37% 32% 68% 63% 58% 56% 56% 0 30 Jun 2006 30 Jun 2007 Premium payers 30 Jun 2008 30 Jun 2009 30 Jun 2010 Licensed self-insurers 8 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

3.2 OHS scheme Figure 3.3 shows the total number of FTE employees covered by the OHS Act between 30 June 2006 and 30 June 2010. Employers covered by the OHS Act include the Australian Government premium payers, licensed self-insurers and the ADF. Employers covered by the OHS Act pay an annual contribution for the regulatory, policy and advisory functions administered by Comcare. As at 30 June 2010, approximately 412 000 FTE employees were covered under the OHS Act. This coverage consisted of 192 000 FTE employees from premium payers, 163 000 from licensed self-insurers and 57 000 from the ADF, representing a 43 per cent increase in the number of FTE employees covered since 30 June 2006. The significant increase in the number of FTE employees covered by the OHS Act is largely due to legislative changes and the increased number of licensed self-insurers covered by the scheme. Legislative amendments in March 2007 extended the coverage of the OHS Act to previously ineligible licensed self-insurers. Since 30 June 2006, the number of employees of licensed self-insurers covered by the OHS Act has increased by 144 per cent, increasing the proportion of the licensed selfinsured sector of the scheme from 23 per cent to 40 per cent. The increase in the number of licensed self-insurers covered by the OHS Act has also led to an increase in the diversity of occupations and risk profiles within the scheme. Section 4, Scheme profile, has further detail on this topic. Figure 3.3 OHS Act coverage 450 Number of FTE employees ( 000) 400 350 300 250 200 150 100 50 18% 23% 59% 15% 33% 52% 14% 38% 48% 14% 40% 46% 14% 40% 46% 0 30 Jun 2006 30 Jun 2007 30 Jun 2008 30 Jun 2009 30 Jun 2010 Premium payers Licensed self-insurers ADF PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 9

4 Scheme profile This section summarises the demographics of the scheme including the industry classification, employer size and geographical location of employers covered by the SRC Act. 4.1 Industry classification Figure 4.1 provides a breakdown of FTE employees covered under the SRC Act by ANZIC 1 industrial classification as at 30 June 2010. The data shows that approximately 157 000 or 42 per cent of FTE employees were employed in the public administration and safety industry, 60 000 (16 per cent) were employed in the financial and insurance services industry, 54 000 (15 per cent) were employed in the transport, postal and warehousing industry and approximately 47 000 (13 per cent) were employed in the information, media and telecommunications industry. The increase in the number of FTE employees covered by the SRC Act, particularly those from licensed self-insurers, has resulted in the scheme covering a more diverse range of industries than previously. This has altered the risk profile of the scheme. Figure 4.1 SRC Act coverage by industry classification as at 30 June 2010 Public administration and safety Financial and insurance services Transport, postal and warehousing Information media and telecommunications Professional, scientific and technical services Education and training Health care and social assistance Construction Electricity, gas, water and waste services Manufacturing Other industries 13 10 8 7 6 6 4 47 54 60 157 0 20 40 60 80 100 120 140 160 180 Number of FTE employees ( 000) 1 ANZSIC 2006 Australian & New Zealand Standard Industrial Classification (ANZSIC) 2006 (cat no. 1292.0) 10 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

4.1.1 Australian and ACT government premium payers by industry classification Table 4.1 provides a breakdown of Australian and ACT government premium payers by industry classification as at 30 June 2010. Of the 196 premium paying employers, 123 operated within the public administration and safety industry accounting for approximately 156 000 FTE employees (74 per cent of premium payers). Public administration and safety covers the following sub-divisions: public administration (central government, state government, local government, justice and government representation) defence public order, safety and regulatory services. The remaining employees worked in a range of industries including: professional, scientific and technical services industry (six per cent) education and training (five per cent). Table 4.1 Australian and ACT Government premium payers by industry as at 30 June 2010 Industry Number of employers Total FTE employees % of total FTE employees Public administration and safety 123 156 000 74% Public administration 118 129 000 61% Defence* 2 20 000 10% Public order, safety and regulatory services 3 7000 3% Professional, scientific and technical services 23 13 000 6% Education and training 4 10 000 5% Financial and insurance services 12 9000 4% Health care and social assistance 7 8000 4% Information media and telecommunications 4 6000 3% Transport, postal and warehousing 4 5000 2% All other industries 19 4000 2% All industries 196 211 000 100% * This comprises Defence civilians and excludes ADF personnel who are not covered by the SRC Act. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 11

4.1.2 Licensed self-insurers by industry classification Table 4.2 provides a breakdown of licensed self-insurers by industry classification as at 30 June 2010. Approximately 88 per cent of licensed self-insurer employees worked in three major industry divisions including: financial and insurance services (32 per cent) transport, postal and warehousing (31 per cent) information media and telecommunications (25 per cent). Table 4.2 Licensed self-insurers by industry as at 30 June 2010 Industry Number of employers Total FTE employees % of total FTE employees Financial and insurance services 7 53 000 32% Transport, postal and warehousing 9 49 000 31% Information media and telecommunications 3 41 000 25% Construction 3 7000 4% Manufacturing 2 5000 3% All other industries 5 8000 5% All industries 29 163 000 100% 12 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

4.2 Employer size Table 4.3 provides a breakdown of employers covered by the SRC Act according to employer size (small, medium and large) as at 30 June 2010. Approximately 96 per cent of employees covered by the SRC Act worked for large employers consisting of 500 or more employees. Large employers represented approximately 38 per cent of the total number of employers in the scheme. While 41 per cent of premium payers were small employers (less than 100 employees) and 28 per cent were medium sized employers (100 to 499 employees), combined, these employed only seven per cent of all employees within premium payers. The remaining 93 per cent of employees work for large employers. Approximately 99 per cent of employees from licensed self-insurers worked for large employers. Table 4.3 SRC Act employers by size as at 30 June 2010 Employer size Small (less than 100 FTE employees) Medium (100 to 499 FTE employees) Large (500 or more FTE employees) All employers Premium payers Licensed self-insurers Scheme Number % of total Number % of total Number % of total Employers 80 41 0 0 80 36 FTE employees 2000 1 0 0 2000 Less than 1 Employers 56 28 4 14 60 26 FTE employees 13 000 6 1000 1 14 000 4 Employers 62 31 25 86 87 38 FTE employees 196 000 93 162 000 99 358 000 96 Employers 198 100 29 100 227 100 FTE employees 211 000 100 163 000 100 374 000 100 PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 13

4.3 Location Table 4.4 and Figure 4.2 show the geographic distribution of employees covered by the SRC Act across all Australian states and territories as at 30 June 2010. Comcare has offices in each capital city (except Hobart and Darwin) and in Newcastle to service the needs of the scheme. As at 30 June 2010, 28 per cent of employees covered by the SRC Act were employed in NSW, with approximately 24 per cent employed in Victoria. Approximately 21 per cent of employees were employed in the ACT; however this represents 36 per cent of all employees within premium payers. These figures reflect the presence of a large number of Australian Government entities based in Canberra. Table 4.4 Scheme FTE employees by location as at 30 June 2010 State Premium payers ( 000) Licensed self-insurers ( 000) Total ( 000) % of Total ( 000) NSW 43 62 105 28% Victoria 36 53 89 24% ACT 77 1 78 21% Queensland 24 22 46 12% SA 13 10 23 6% WA 10 12 22 6% Tasmania 5 2 7 2% NT 3 1 4 1% Total 211 163 374 100% Figure 4.2 Scheme FTE employees by location as at 30 June 2010 Comcare offices 1% 12% Brisbane 6% 6% Perth Adelaide 28% Newcastle 21% Sydney 24% Canberra Melbourne 2% 14 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5 Occupational health and safety The data in this section is sourced from claims lodged under the SRC Act with Comcare and licensed self-insurers and those OHS incidents required to be notified by employers under the OHS Act. 5.1 Workers compensation claims Comcare maintains a data warehouse on behalf of the SRCC which contains unit claims data supplied by licensed selfinsurers and Comcare for all claims lodged under the SRC Act. The records incorporate occurrence details, incapacity determinations, claim payments, medical, rehabilitation and disputation data. While total claim costs and estimates of outstanding liability are available for claims managed by Comcare, only actual claim payments are recorded for all claims managed by licensed self-insurers. Accordingly, it is not possible to report aggregate scheme data relating to total claims costs within this Compendium. 5.1.1 Incidence of accepted claims Figure 5.1 shows the incidence of claims accepted during the period 2005 06 to 2009 10 for premium payers, licensed selfinsurers and for the overall scheme. There has been a reduction of approximately 36 per cent in the incidence of claims accepted across the scheme since 2005 06. In the same period, the incidence of claims accepted by licensed self-insurers has remained approximately double that of the premium payers. In 2009 10, licensed self-insurers accepted approximately 35 claims per 1000 FTE employees, compared to approximately 15 claims per 1000 FTE employees for premium payers. Significant reductions in the incidence of claims for both premium payers and licensed self-insurers occurred during 2007 08. This was, in part, attributable to changes to the SRC Act in April 2007. The changes removed workers compensation coverage for non-work related journeys and recess breaks and strengthened the required relationship with work for a disease claim to be compensable. Figure 5.1 Incidence of accepted claims 70 Claims per 1000 FTE employees 60 50 40 30 20 10 29.4 53.0 26.4 46.9 17.3 34.3 16.0 35.4 15.0 34.7 0 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers Licensed self-insurers Scheme PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 15

5.1.2 Claims with one day time lost Figure 5.2 shows the frequency of claims (excluding commuting claims) that first reached one day time lost during the period 2005 06 to 2009 10. In 2009 10, the scheme recorded 6.5 claims with one day time lost per million hours worked a 30 per cent reduction since 2005 06. The higher frequency rate recorded by licensed self-insurers reflects, in part, differences in risk profile between premium payers and licensed self-insurers. Figure 5.2 Frequency of claims with one day time lost 14 Claims per million hours worked 12 10 8 6 4 2 9.3 9.4 7.9 9.4 5.2 7.3 5.7 7.9 5.5 7.8 0 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers Licensed self-insurers Scheme 16 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.1.3 Claims with one week time lost Figure 5.3 shows the incidence of claims (excluding commuting claims) that first reached one week time lost during the period 2005 06 to 2009 10. Workers compensation claims vary in severity, including claims for medical treatment only, as well as claims involving extended time lost from work. The data shows that since 2005 06, the incidence of claims that reached one week time lost decreased by 34 per cent for premium payers and by 12 per cent for licensed self-insurers. However, despite ongoing reductions being reported by the scheme between 2005 06 and 2007 08, the scheme has not sustained this performance in either 2008 09 or 2009 10. This was due to an increase in the incidence of claims recorded by both premium payers and licensed self-insurers. Figure 5.3 Incidence of claims with one week time lost 14 Claims per 1000 FTE employees 12 10 8 6 4 2 12.4 10.9 10.8 11.8 7.4 9.0 8.1 9.6 8.1 9.6 0 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers Licensed self-insurers Scheme PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 17

5.1.4 Claims by injury and disease Figures 5.4 and 5.5 show the incidence of claims accepted during the period 2005 06 to 2009 10 by injury and disease for premium payers and licensed self-insurers. A work-related injury is generally the result of a single traumatic event whilst a work-related disease usually results from repeated or long-term exposure to an agent or event. A decrease in the incidence of both accepted injury and disease claims was observed between 2005 06 and 2009 10. The most substantial reductions occurred in 2007 08, which can be attributed, in part, to legislative changes implemented in April 2007 (see Section 5.1.1). Since 2005 06, there has been a general increase in the proportion of accepted disease claims for both premium payers and licensed self-insurers. However substantial differences were observed in the proportion of injury and disease claims between premium payers and licensed self-insurers. This can be attributed, in part, to the different risk profiles of each sector. Figure 5.4 Claims by injury/disease (premium payers) 35 Claims per 1000 FTE employees 30 25 20 15 10 5 34% 66% 39% 61% 36% 64% 50% 50% 47% 53% 0 2005 06 2006 07 2007 08 2008 09 2009 10 Injury Disease Figure 5.5 Claims by injury/disease (licensed self-insurers) 70 Claims per 1000 FTE employees 60 50 40 30 20 10 18% 82% 16% 84% 22% 78% 20% 80% 23% 77% 0 2005 06 2006 07 2007 08 2008 09 2009 10 Injury Disease 18 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.1.5 Claims by mechanism of incident Figure 5.6 shows the percentage of claims by mechanism of incident for claims accepted during 2009 10 for both premium payers and licensed self-insurers. The mechanism of incident identifies the overall action, exposure or event that best describes the circumstances that resulted in the most serious injury or disease. Body stressing was the most prevalent mechanism of incident over the reporting period. During 2009 10 around half of all accepted claims for both premium payers and licensed self-insurers were due to body stressing. Falls, trips and slips also represented a significant proportion of claims, accounting for 19 per cent of premium payers claims and 16 per cent of licensed self-insurers claims. Being hit by moving objects accounted for eight per cent of premium payers and 12 per cent of licensed self-insurers claims. Mental stress was a significant cause of claims for premium payers, accounting for 10 per cent of claims, compared to two per cent of claims for licensed self-insurers. Figure 5.6 Claims by mechanism of incident 2009 10 Percentage of accepted claims 60% 50% 40% 30% 20% 10% 0% 49% 44% Body Stressing 19% 16% Falls, trips and slips 10% 2% Mental stress 12% 8% Hit by moving objects 4% Hitting objects with body Premium payers Licensed self-insurers 8% 4% 13% Vehicle incidents and other 8% 6% All other PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 19

5.2 Major claim drivers Table 5.1 shows claims accepted during the period 2005 06 to 2009 10. It also shows a breakdown of total cost* by mechanism of incident. The data covers premium payers only. During the period 2005 06 to 2008 09, body stressing injuries/diseases accounted for approximately 43 per cent of all claims for premium payers and 35 per cent of total cost with an average total cost per claim of approximately $35K. During 2009 10 body stressing injuries/diseases represented 49 per cent of claims and 41 per cent of total cost, with an average total cost per claim of approximately $53K. Between 2005 06 and 2008 09 mental stress claims accounted for nine per cent of all claims, however these claims represented 36 per cent of total cost, with an average total cost per claim of approximately $176K. During 2009 10, mental stress claims accounted for 10 per cent of all claims and 30 per cent of total claim costs, with an average total cost per claim of $199K. It should be noted that at this time the average total cost per claim is an estimate which may change as the claims mature. While not shown in this table, the effect of the removal of coverage for non-work related journeys in April 2007 reduced the incidence of vehicle incidents within the scheme. Vehicle incidents and other accounted for four per cent of claims from premium payers during 2009 10. Table 5.1 Claims by mechanism of incident (premium payers) Mechanism of incident % of all accepted claims 2005 06 to 2008 09 % of total claim costs* Average total cost per claim ($) Body stressing 43% 35% 35 484 Falls, trips and slips of a person 21% 13% 27 524 Vehicle incidents and other 10% 7% 28 419 Mental stress 9% 36% 175 864 Hit by moving objects 8% 5% 24 791 Hitting objects with the body 5% 1% 12 491 Chemicals and other substances 2% 1% 35 906 Sound and pressure 1% 1% 21 203 Heat, radiation and electricity 1% Less than 1% 20 698 Biological factors Less than 1% Less than 1% 26 531 All mechanisms of incident 100% 100% 43 315 2009 10 Body stressing 49% 41% 53 373 Falls, trips and slips of a person 19% 15% 49 300 Vehicle incidents and other 4% 4% 67 211 Mental stress 10% 30% 198 750 Hit by moving objects 8% 4% 32 352 Hitting objects with the body 4% 2% 28 138 Chemicals and other substances 2% 2% 55 924 Sound and pressure 2% 1% 28 971 Heat, radiation and electricity 1% Less than 1% 19 553 Biological factors 1% 1% 102 371 All mechanisms of incident 100% 100% 64 211 * Total cost is the cost to date plus estimated outstanding liability 20 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.2.1 Body stressing Figure 5.7 shows the incidence of body stressing claims accepted during the period 2005 06 to 2009 10. The data shows that the incidence of these claims across the scheme declined during the period 2005 06 through 2007 08, with the claims incidence being considerably lower for premium payers than for licensed self-insurers. The most recent data suggests further reductions may become more difficult to achieve. Figure 5.7 Incidence of body stressing claims 25 Claims per 1000 FTE employees 20 15 10 5 0 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers Licensed self-insurers Scheme Figure 5.8 shows that since 2006 07, despite an increase in the average total cost* of accepted body stressing claims, the average total cost of these claims remained below that of all other claims. The increase in the average total cost of body stressing claims, shown in Figure 5.6, may be due to the increased complexity of body stressing claims. Latest estimates indicate that the average total cost of body stressing claims is approximately $39K per claim. The data below covers premium payers only as total claim costs are not available for licensed self-insurers. Figure 5.8 Average total cost* of body stressing claims (premium payers) 80 Average total claim cost* $( 000) 70 60 50 40 30 20 10 0 2005 06 2006 07 2007 08 2008 09 2009 10 Body stressing All claims (excl. body stressing) * Total cost is the cost to date plus estimated outstanding liability PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 21

Figure 5.9 shows a breakdown of body stressing claims accepted during 2009 10 for both premium payers (1568 claims) and licensed self-insurers (2490 claims). Significant differences in the mechanism of incident sub-groups for body stressing claims between premium payers and licensed self-insurers are apparent. Approximately 46 per cent of body stressing claims for premium payers were due to repetitive movement with low muscle loading, with a further 24 per cent due to muscular stress with while lifting, carrying or putting down objects. Repetitive movement with low muscle loading was less significant for licensed self-insurers, with only 13 per cent of body stressing claims attributed to this cause. The predominant cause of body stressing claims for licensed self-insurers was muscular stress while handling objects (other than lifting, carrying or putting down) and muscular stress while lifting, carrying or putting down objects, which accounted for 37 per cent and 36 per cent respectively of all body stressing claims for licensed self-insurers. Figure 5.9 Body stressing claims by mechanism of incident 2009 10 Muscular stress while lifting, carrying or putting down objects 1258 Muscular stress while handling objects 1115 Repetitive movement, low muscle loading 1038 Muscular stress with no objects being handled 647 0 200 400 600 800 1000 1200 1400 Claims Premium payers Licensed self-insurers Figure 5.10 shows a breakdown of body stressing claims accepted during 2009 10 by occupation group. Clerical and administration workers accounted for the largest number of body stressing claims (approximately 47 per cent of all body stressing claims across the scheme). Licensed self-insurers also recorded a significant number of body stressing claims in the machinery operators and drivers and technicians and trade workers occupational groups. Figure 5.10 Body stressing claims by occupation 2009 10 Clerical and administration 1913 Machinery operators/drivers 820 Technicians/trade workers 476 Community/personal service Labourers Professionals Managers Sales workers 254 213 204 126 52 0 200 400 600 800 1000 1200 1400 1600 1800 2000 Claims Premium payers Licensed self-insurers 22 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.2.2 Mental stress Figure 5.11 shows the incidence of mental stress claims accepted during the period 2005 06 to 2009 10. Since 2006 07 the incidence of mental stress claims across the scheme has declined. The significant reduction during 2007 08 can, in part, be attributed to changes to the SRC Act introduced in April 2007, which strengthened the required connection between a disease and the claimant s employment for a claim to be accepted. The incidence of mental stress claims has been consistently lower for licensed self-insurers than for premium payers in the scheme. Figure 5.11 Incidence of mental stress claims 3.0 Claims per 1000 FTE employees 2.5 2.0 1.5 1.0 0.5 0.0 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers Licensed self-insurers Scheme Figure 5.12 shows that, despite the reduction in the incidence of accepted mental stress claims for the scheme, the average total cost* of these claims remained high compared to all other claims. Latest estimates indicate that the average total cost of mental stress claims was approximately $180K. The data below covers premium payers only as total claim costs are not available for licensed self-insurers. Figure 5.12 Average total cost* of mental stress claims (premium payers) Average total claim cost* $( 000) 200 180 160 140 120 100 80 60 40 20 0 2005 06 2006 07 2007 08 2008 09 2009 10 Mental stress All claims (excl. mental stress) * Average total cost is the cost to date plus estimated outstanding liability PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 23

Figure 5.13 shows a breakdown of the number of mental stress claims accepted during 2009 10 for both premium payers (312 claims in total) and licensed self-insurers (89 claims in total). This figure shows the significant differences in the mechanism of incident sub-groups for mental stress claims between premium payers and licensed self-insurers. For premium payers, the most significant sub-groups for mental stress claims were work related harassment and/or bullying (45 per cent of claims) followed by work pressure (43 per cent of claims). For licensed self-insurers, the most significant sub-groups were exposure to traumatic event (31 per cent of claims) and exposure to workplace and/or occupational violence (24 per cent of claims). The variability in the distribution of claims within the sub-groups illustrates, in part, the differences in risk profile between premium payers and licensed self-insurers. Figure 5.13 Mental stress claims by mechanism of incident 2009 10 Work related harassment and/or bullying 155 Work press 152 Exposure to traumatic event 43 Exposure to workplace or occupational violence 39 Other mental stress factors 12 0 20 40 60 80 100 120 140 160 180 Claims Premium payers Licensed self-insurers Figure 5.14 shows the number of mental stress claims accepted during 2009 10 by occupation group. The largest number of claims for premium payers was for employees classified as clerical and administration workers followed by professionals, community and personal service workers and managers. The largest number of mental stress claims for licensed self-insurers was also for clerical and administration workers with the second highest groups being machinery operators and drivers and community and personal service workers. Figure 5.14 Mental stress claims by occupation 2009 10 Clerical and administration 240 Machinery operators/drivers Technicians/trade workers 41 49 Community/personal service Labourers Professionals Managers 22 22 14 11 Sales workers 2 0 20 40 60 80 100 120 140 160 180 200 220 240 260 Premium payers Claims Licensed self-insurers 24 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.3 Claim characteristics 5.3.1 Claims by mechanism of incident and gender Figure 5.15 shows the percentage distribution of claims accepted during 2009 10 by mechanism of incident and gender. For both premium payers and licensed self-insurers, males accounted for the majority of claims related to hitting objects with the body and hit by moving objects. For premium payers, females accounted for the majority of claims related to mental stress, body stressing and falls, trips and slips. Significantly, for premium payers, males accounted for approximately 41 per cent of all claims related to falls, trips and slips and body stressing, while for licensed self-insurers, males accounted for approximately 76 per cent of claims related to falls, trips and slips and body stressing. The data presented in Figure 5.14 is based on actual claim numbers and does not take into account the relative proportion of male and female workers employed by premium payers and licensed self-insurers. In general, there are a greater proportion of males employed within licensed self-insurers than within premium payers. Note: The category all other mechanisms of incident includes biological factors, sound and pressure, heat, electricity and other environmental factors and chemicals and other substances. Figure 5.15 Claims by mechanism of incident and gender 2009 10 Hitting objects with the body Hit by moving objects Vehicle incidents and other Falls, trips and slips Body stressing Mental stress All other mechanisms of incident 86 53 381 65 133 108 568 106 70 57 560 157 256 348 682 214 633 935 1880 610 122 190 43 46 114 68 285 42 0% 20% 40% 60% 80% 100% Premium payers, male Premium payers, female Licensed self-insurers, male Licensed self-insurers, female PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 25

5.3.2 Claims by age group (Australian Government premium payers) Figure 5.16 shows the estimated incidence of claims accepted during the period 2005 06 to 2009 10 by age group. The data covers claims for Australian Government premium payers only as age distribution data is not available for licensed self-insurers. The incidence rates shown below were estimated using age distribution data for the Australian Public Service 2 which accounts for approximately 80 per cent of workers employed within premium payers. The ACT Government has been excluded as age related data is unavailable and it is not included as part of the Australian Public Service. The data shows an overall reduction in the incidence of claims for all age groups during the period 2005 06 to 2009 10, with the exception of the over 55 age group. Since 2007 08, there has been a direct relationship observed between age and the incidence of claims, with successively older age groups evidencing higher claims incidence rates. If this pattern were to continue, this would represent a significant policy issue given the ageing workforce. Figure 5.16 Estimated incidence of claims by age group (Australian Government premium payers) Claims per 1000 FTE employees 40 35 30 25 20 15 10 5 0 2005 06 2006 07 2007 08 2008 09 2009 10 Under 25 25 34 35 44 45 54 55 and over 2 Australian Public Service Commission, State of the Service Report 2008 09. 26 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.3.3 Claims by mechanism of incident and age group (Australian Government premium payers) Figure 5.17 shows the estimated incidence of claims accepted during 2009 10 by mechanism of incident and age group. The data covers claims for Australian Government premium payers only as age distribution data is not available for licensed self-insurers. The incidence rates shown below were estimated using age distribution data for the Australian Public Service 3 which accounts for approximately 80 per cent of workers employed within premium payers. The ACT Government has been excluded as age related data is unavailable and it is not included as part of the Australian Public Service. The data shows that the incidence of claims for body stressing peaks for those workers aged 45 and over. The incidence of claims for falls, trips and slips increases by age, with the over 55 age group having the highest incidence of claims in this category. Meanwhile, workers in the under 25 age group had the highest incidence of claims for the vehicle incidents and other category. Figure 5.17 Estimated incidence of claims by mechanism of incident and age group (Australian Government premium payers) 2009 10 Claims per 1000 FTE employees 10 9 8 7 6 5 4 3 2 1 0 Body stressing Falls, trips and slips Hitting object with body Vehicle incidents and other Hit by moving objects Mental stress All other Under 25 25 34 35 44 45 54 55 and over Average 3 Australian Public Service Commission, State of the Service Report 2008 09. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 27

5.3.4 Average total cost of claims by age (Australian Government premium payers) Figure 5.18 shows the average total cost* of claims accepted during 2009 10 by age group. The data covers claims for Australian Government premium payers only as age distribution data is not available for licensed self-insurers. The incidence rates shown below were estimated using age distribution data for the Australian Public Service 4 which accounts for approximately 80 per cent of workers employed within premium payers. The ACT Government has been excluded as age related data is unavailable and it is not included as part of the Australian Public Service. The data indicates that the age groups 35 44 and 45 54 years have the highest average total cost of claims. Figure 5.18 Average total cost* of claims by age (Australian Government premium payers) 2009 10 Average total claim cost* $( 000) 80 70 60 50 40 30 20 10 0 73.4 64.8 57.0 47.8 50.8 30.3 Under 25 25 34 35 44 45 54 55 64 65 and over Average of all claims * Total cost is the cost to date plus estimated outstanding liability 4 Australian Public Service Commission, State of the Service Report 2008 09. 28 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.4 Prevention targets The Comcare scheme has a safety focus and regulatory philosophy that seeks to work with employers and their employees to prevent injuries in the workplace. The National OHS Strategy 2002 2012, endorsed by the Workplace Relations Ministers Council, outlines two national targets designed to create safer workplaces in Australia. The first target seeks a reduction in the incidence of work-related deaths, with a reduction of at least 20 per cent by 30 June 2012. The second national target seeks to reduce the incidence of workplace injury by at least 40 per cent by 30 June 2012. The SRCC adopted the national targets but went further by extending the injury target to include work-related disease and established an aspirational zero target for work-related injury deaths. 5.4.1 Claims with one week time lost Figure 5.3 shows the incidence of claims (excluding commuting claims) that first reached one week time lost during the period 2005 06 to 2009 10 (premium payers and licensed self-insurers). The table also shows the ten-year scheme target. While the scheme s 2009 10 performance was 8.8 claims per 1000 FTE employees a 28 per cent improvement since 2001 02, it was above the required target of 8.2 claims per 1000 FTE employees. To have achieved this target, a 32 per cent reduction since 2001 02 was required by 30 June 2010. Figure 5.19 Claims with one week time lost (premium payers and licensed self-insurers) Claims per 1000 FTE employees 14 12 10 8 6 4 2 12.1 12.5 12.7 12.9 11.9 11.1 8.0 8.8 8.8 Result Target 0 2001 02 2002 03 2003 04 2004 05 2005 06 2006 07 2007 08 2008 09 2009 10 2010 11 2011 12 PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 29

5.4.2 Deaths The number of deaths reported in Table 5.2 is based on accepted claims lodged under the SRC Act (i.e. compensated deaths). The number of compensated deaths reported may not correlate with the number of notified deaths in each year. This is due to the different statutory definitions which apply to compensated deaths (claims under the SRC Act) compared to notifiable deaths (notified under the OHS Act). For example, incidents resulting in bystander deaths are included as notifiable deaths under the OHS Act, whereas compensated deaths only relate to employees under the SRC Act. Thirteen injury death claims were accepted by the scheme during 2009 10. The Commission s aspirational target of zero injury deaths was therefore not achieved. Six injury death claims were reported by premium payers and seven injury death claims were reported by licensed self-insurers. Four of these claims were the result of work-related transport accidents. The scheme has failed to meet the zero injury death target each year since its introduction in 2001 02 and it is likely that this target will remain difficult to achieve in future. While not contributing to performance against the scheme target, nine disease death claims were also reported by the scheme in 2009 10. These nine death claims were reported by premium payers, with seven of these claims due to asbestos-related diseases. Table 5.2 Compensated deaths 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers Injury 0 4 4 2 6 Disease 5 6 14 9 9 Commuting 3 1 1 0 0 Licensed self-insurers Injury 2 2 3 2 7 Disease 2 3 2 0 0 Commuting 4 0 0 0 0 Total Injury 2 6 7 4 13 Disease 7 9 16 9 9 Commuting 7 1 1 0 0 30 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.5 Notifications of OHS incidents The OHS Act covers Australian Government premium payers, licensed self-insurers and members of the ADF. Under the OHS Act, employers are required to notify Comcare of incidents that result in a death, serious personal injury, specified incapacity or a dangerous occurrence. An incident is notifiable if it arose out of the conduct of the employer s undertaking, or out of work performed by an employee in connection with the undertaking. Death, serious personal injury and dangerous occurrence notifications relate to both employees and non-employees. As a result, these notifications are viewed as a risk arising from work undertaken, rather than a discrete risk to employees. 5.5.1 Notification incidence rate Figure 5.20 shows the incidence of OHS notifications during the period 2005 06 and 2009 10, reported as a rate per 1000 FTE employees, with the exception of death notifications, which are reported per 100 000 FTE employees. Compared to 2005 06, there was a 47 per cent overall decrease in the incidence of notifications for the scheme during 2009 10. However this decrease was driven by a 60 per cent reduction in the incidence of dangerous occurrence notifications. Compared to 2005 06, the incidence of notifications relating to deaths, serious personal injury and employee incapacity were all higher during 2009 10. The majority of notifications over the five reporting periods relate to dangerous occurrences, which comprised approximately 62 per cent of all notifications during 2009 10. Figure 5.20 Notifications incidence rate (scheme) 25 25 Notifications (excl deaths) per 1000 FTE employees 20 15 10 5 20 15 10 5 Notified deaths per 100 000 FTE employees 0 2005 06 2006 07 2007 08 2008 09 2009 10 0 Employee incapacity Serious personal injury Dangerous occurence Total notifications Deaths PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 31

5.5.2 Notifications by mechanism of incident Table 5.3 shows a breakdown of notifications received by Comcare during 2009 10 from premium payers and licensed selfinsurers by mechanism of incident. Overall, vehicle incidents and other accounted for 25 per cent of all notifications, followed by being hit by moving objects (17 per cent), falls, strips and slips of a person (17 per cent) and chemicals and other substances (10 per cent). The largest number of notifications received by Comcare related to dangerous occurrences, with 2770 notifications in total. Dangerous occurrences are defined as incidents at a workplace that resulted from operations that could have caused (but did not cause) a death or serious personal injury to any person or total incapacity of an employee for 30 or more consecutive shifts or days. Of these, 29 per cent related to vehicle incidents and other, 15 per cent related to being hit by moving objects and 14 per cent related to chemicals and other substances. A serious personal injury is defined as an injury or disease caused in the course of work for which the injured person required emergency treatment by a registered medical practitioner (including psychologist), or treatment in a hospital, with or without being admitted to the hospital. Approximately 27 per cent of serious personal injury notifications related to falls, trips and slips of a person, 20 per cent related to being hit by moving objects and 19 per cent to vehicle incidents and other. An incident that is likely to result in work-related incapacity, leaving an employee unable to work for 30 or more successive shifts or 30 or more successive working days (depending on working arrangements), is notifiable under the OHS Act. Approximately 40 per cent of incapacity notifications related to body stressing, 35 per cent to mental stress and 12 per cent related to falls, trips and slips of a person. The number of notified deaths reported in this section is based on the number of notifications received under the OHS Act. The number of notified deaths reported may not correlate with the number of compensated deaths in each year. This is due to the different statutory definitions which apply to notifiable deaths (notified under the OHS Act) compared to compensated deaths (claims under the SRC Act). For example, incidents resulting in bystander deaths are included as notifiable deaths under the OHS Act. By comparison, compensated deaths only relate to employees under the SRC Act. Table 5.3 Notifications by mechanism of incident (scheme) 2009 10 Mechanism of incident Death Incapacity Dangerous occurrence Incident type Serious personal injury Total % of all notifications Vehicle incidents and other 7 11 803 288 1109 25% Being hit by moving objects 8 4 429 311 752 17% Falls, trips and slips of a person 1 18 315 415 749 17% Chemicals and other substances 0 0 397 62 459 10% Heat, radiation and electricity 2 0 325 80 407 9% Body stressing 1 60 164 163 388 9% Hitting objects with part of the body 0 2 125 155 282 6% Mental stress 2 52 113 22 189 4% Sound and pressure 0 2 69 22 93 2% Biological factors 1 0 30 14 45 1% All mechanisms of incident 22 149 2770 1532 4473 100% 32 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.6 Investigations Over 90 per cent of employees covered by the OHS Act work in large organisations with more than 500 FTE employees. These employers generally have mature OHS systems in place. Comcare s broad-based approach to education and enforcement focuses on compliance with the OHS Act, including provision of compliance assistance, development and administration of safety policy, and enforcement of OHS legislation through its regulatory assurance program. Comcare may undertake two types of investigations under its regulatory assurance program: 1. A reactive investigation may be initiated in response to a particular incident that has occurred. These are most commonly undertaken in response to an accident or dangerous occurrence. Notifications of an accident or dangerous occurrence are a key trigger for Comcare to commence such an investigation. 2. A proactive investigation is programmed in advance by Comcare as part of an annual investigation program. These include both targeted and review investigations: Targeted investigations generally assess compliance with specific duties under the OHS Act or Regulations and are formulated in the annual compliance plan. Targeted investigations are scheduled in advance and run as a broader intervention campaign. These investigations may also involve initiatives to develop awareness of a particular area of regulatory compliance being assessed, the conduct of investigations in a cross-section of organisations in the jurisdiction and the promulgation of results to both individual organisations and to the jurisdiction as a whole. Review investigations assess the effectiveness of an employer s actions in addressing recommendations of previous investigations. Table 5.4 shows the number of Comcare field active investigators per 10 000 FTE employees in the jurisdiction. Comcare currently employs 58 OHS field active investigators and brings in experts to assist in investigations where required. The ratio of field active investigators to employees covered by the Comcare scheme is comparable with the latest figures for other Australian state and territory OHS regulators. Table 5.4 Number and ratio of field active investigators 2005 06 2006 07 2007 08 2008 09 2009 10 Number of field active investigators 22 45 47 70 58 Number of field active investigators per 10 000 FTE employees 0.8 1.5 1.3 1.7 1.4 PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 33

Table 5.5 shows a breakdown of the total number of investigations Comcare commenced during the period 2008 09 and 2009 10. The number of investigations increased from 297 during 2008 09 to 372 during 2009 10. Over this period, the number of proactive investigations increased from 34 to 166, while the number of reactive investigations decreased from 263 to 206. Comcare is currently realigning its service delivery model to meet the needs of the jurisdiction. This realignment includes a significant increase in the number of proactive activities, maintaining the volume of serious investigations conducted per year and decreasing the volume of routine reactive investigations. The newly developed service delivery model is expected to have a greater impact on the prevention of harm in federal workplaces. Because of the nature of targeted investigation activities, care needs to be taken in making a direct comparison between this type of investigation and reactive investigations. That is, a proactive investigation may involve a range of interventions in a number of organisations as part of a broader program of activities. Table 5.5 Investigations commenced Investigation type Premium payers Licensed selfinsurers 2008 09 2009 10 ADF Scheme Proactive investigations Premium payers Licensed selfinsurers ADF Scheme National responsive 7 3 7 17 93 60 2 155 Verification 3 9 5 17 1 7 3 11 Total 10 12 12 34 94 67 5 166 Reactive investigations Mandatory 4 12 1 17 20 10 0 30 Monitoring 0 0 0 0 0 1 1 2 Reactive 67 132 47 246 49 87 37 173 Review 0 0 0 0 0 0 1 1 Total 71 144 48 263 69 98 39 206 34 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

Figure 5.21 shows the rate of proactive and reactive investigations per 100 000 FTE employees that were commenced by Comcare during the period 2005 06 to 2009 10. The rate of proactive investigations declined between 2005 06 and 2008 09, but increased significantly during 2009 10. The rate of reactive investigations declined between 2007 08 and 2009 10, from approximately 71.9 investigations per 100 000 FTE employees (264 investigations) in 2007 08 to 50.0 investigations per 100 000 FTE employees (206 investigations) in 2009 10. Figure 5.21 Rate of investigations commenced 80 70 Completed investigations per 100 000 FTE employees 60 50 40 30 20 10 0 2005 06 2006 07 2007 08 2008 09 2009 10 Proactive investigations Reactive investigations PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 35

6 Claims management The Comcare workers compensation scheme is a no fault scheme, with limited access to common law. This means that an injured employee does not have to prove negligence on behalf of the employer to be eligible to receive compensation for a work-related injury/disease. The scheme provides employees who have an accepted claim for work-related injury or illness access to: compensation for time off work for 45 weeks at 100 per cent of their pre injury salary level (normal weekly earnings) and a reduced rate thereafter until age 65 (or 104 weeks if injured after 63 years of age), if their injury precludes them from working payment of reasonably required medical and related costs associated with treatment until their injuries resolve reasonable rehabilitation support/return to work assistance at no cost to the individual payment by way of lump sum for any permanent impairment death and funeral benefits for dependants and weekly benefits for dependent children. 6.1 Process For compensation to be payable under the SRC Act, Comcare must find that liability exists for an employee s injury or illness. An injury can be a disease, a physical or mental injury, or an aggravation of a physical or mental injury that arose out of, or in the course of employment. Comcare considers the following factors when determining liability for compensation: compliance with certain conditions specified in the SRC Act, including submission of a written claim on the approved form and provision of a medical certificate identifying an injury or disease in circumstances where the claim is not compliant, further information may be sought by Comcare employment relationship whether the injury arose out of or in the course of employment or, if a disease, a significant contribution by employment medical evidence exclusionary provisions specified in the SRC Act including that compensation is not payable where the injury disease or aggravation: was suffered as a result of reasonable administrative action was self-inflicted was a result of serious or wilful misconduct occurred during a break or when commuting to and from work. Compensation is payable in those circumstances where the injury results in permanent impairment or death. 36 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

Figure 6.1 provides an overview of the Comcare claims lodgement and determination process. Note that this is an abridged version for general guidance purposes only. Figure 6.1 Comcare claim lodgement and determination process Claimant injured or ill Claim lodged with Comcare Is claim compliant? NO Further information sought YES Claim rejected NO Have the required factors been met? YES Claim accepted Benefits paid PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 37

Figure 6.2 provides an overview of the review and reconsideration process. The SRC Act provides employees and employers with access to a two-tiered review process. Employees or employers may choose to request a review if they are dissatisfied with a decision on claim liability made by a determining authority (Comcare or a licensed self-insurer). An employee may also request a review of a decision made by their rehabilitation authority (employer) in relation to rehabilitation. The first tier involves a request for reconsideration by the determining authority. This requires the decision to be reconsidered by a person within that authority who was not involved in making the original decision. Comcare may also reconsider a matter of its own motion where it considers the original determination was incorrect or if it receives information that changes its view of the original determination. Once a reconsideration has been completed, that decision then becomes a reviewable decision and either the employee or the employer may choose to apply to the Administrative Appeals Tribunal (AAT) for an external review. Once the AAT has undertaken a review, the reviewable decision is either affirmed, revoked or varied. If a party to an AAT review disagrees with the AAT s decision, that party can appeal to the Federal Court in respect of an error of law (for example misapplication of the law). If the Federal Court finds that such an error has been made, the Court may order that the matter be remitted back to the AAT to be reheard with directions. Decisions of the Federal Court may be further appealed on points of law to the Full Court of the Federal Court (consisting usually of 3 judges), and to the High Court by way of an application for special leave to appeal. Figure 6.2 Claim reconsideration and review process Claim determined Claimant/employer satisfied? NO Determining authority reconsideration Reviewable decision External Review AAT Appeal affirmed/revoked/varied Federal Court Appeal allowed/disallowed High Court Appeal allowed/disallowed 38 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

6.2 Claims summary 6.2.1 Claims determined Figure 6.3 shows the incidence of claims determined (i.e. claims accepted and rejected) during the period 2005 06 to 2009 10. The data shows there has been a reduction of approximately 34 per cent in the incidence of claims determined across the scheme. Comcare premium payers experienced a 44 per cent decrease in the incidence of claims determined, from approximately 33 claims per 1000 FTE employees during 2005 06 to approximately 18 claims per 1000 FTE employees determined during 2009 10. The data shows that licensed self-insurers had a 35 per cent decrease in the incidence of claims determined from approximately 61 claims per 1000 FTE employees during 2005 06 to 40 claims per 1000 FTE employees during 2009 10. Since 2005 06, the incidence of claims determined by licensed self-insurers has remained almost double that for Comcare premium paying employers. Figure 6.3 Incidence of claims determined Claims determined per 1000 FTE employees 70 60 50 40 30 20 10 0 61.2 55.7 40.3 41.0 39.7 32.9 30.4 21.5 19.3 18.4 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers Licensed self-insurers Scheme PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 39

6.2.2 Claims acceptance rate Figure 6.4 shows the percentage of claims determined during the period 2005 06 to 2009 10 that were accepted for premium payers, licensed self-insurers and the scheme. This includes claims that were accepted following reconsideration or review. In 2009 10, 85 per cent of claims determined were accepted by the scheme. Since 2007 08, licensed self-insurers have accepted a higher proportion of claims than Comcare (i.e. for premium paying employers). In 2008 an investigation into factors contributing to the decrease in Comcare s claims acceptance rate was undertaken. It was found that a higher proportion of disease claims were received in recent years and the associated complexity of these claims had contributed to the decreasing claims acceptance rate. The amendments to the SRC Act introduced in April 2007 also had a more substantial impact on the claim profile and associated complexity for premium payers, which is evident in the decline in the claims acceptance rate from 87 per cent in 2006 07 to 81 per cent in 2007 08. As licensed self-insurers have a lower proportion of disease claims compared to premium paying employers, the SRC Act amendments have had less impact on their claims acceptance rate. Figure 6.4 Claims acceptance rate Percentage of determined claims 100 90 80 70 60 50 40 30 20 10 0 89% 87% 87% 84% 81% 85% 83% 86% 82% 87% 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers Licensed self-insurers Scheme 40 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

6.3 Determinations Table 6.1 shows the average time taken to determine new claims, from date of receipt, for all claims determined in the period 2005 06 to 2009 10. The data shows significant differences in the claim determination time between Comcare and licensed self-insurers. Disease claims take longer to determine than injury claims. Table 6.1 Average time (calendar days) to determine claims Comcare (premium payers) Licensed self-insurers Scheme Nature of claim 2005 06 2006 07 2007 08 2008 09 2009 10 Injury 15 18 29 24 23 Disease 45 61 67 65 73 Injury 12 11 10 9 10 Disease 23 22 22 21 22 Injury 13 14 17 13 14 Disease 38 50 48 46 49 PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 41

6.4 Reconsiderations Table 6.2 provides data relating to requests for reconsideration decided during the period 2005 06 to 2009 10. The table also shows the percentage of determining authorities original decisions which were upheld following a request for reconsideration (affirmation rate). The data shows that the average time taken to decide requests for reconsideration decreased during 2007 08, but increased again in 2009 10. The affirmation rate for both Comcare and licensed self-insurers remained relatively stable over the period 2005 06 to 2009 10. Table 6.2 Requests for reconsiderations decided 2005 06 2006 07 2007 08 2008 09 2009 10 Number of requests decided Comcare (premium payers) 1202 1179 1437 1286 1251 Licensed self-insurers 1141 1219 1197 954 975 Scheme 2343 2398 2634 2240 2226 Comcare (premium payers) * Licensed self-insurers Scheme Average time (calendar days) to decide requests for reconsideration Injury 32 38 24 34 36 Disease 33 40 29 32 40 Injury 31 36 23 14 18 Disease 34 37 22 16 18 Injury 31 37 23 23 26 Disease 33 39 27 27 33 Affirmation rate at reconsideration Comcare (premium payers) 67% 71% 72% 72% 69% Licensed self-insurers 78% 78% 77% 80% 80% Scheme 72% 75% 74% 76% 74% * Based on the number of calendar days from the date of commencement of the reconsideration to the decision date for a reviewable decision. A delay between receipt and commencement of a review may occur when the claimant has indicated they will follow-up their request for reconsideration at a later date with further evidence (e.g. additional medical report) to support their claim. 42 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

6.5 AAT reviews Tables 6.3 and 6.4 show the number of Administrative Appeals Tribunal (AAT) applications finalised during 2008 09 and 2009 10 for premium payers and licensed self-insurers. The data in Table 6.3 shows that the number of applications to the AAT that have been finalised decreased by six per cent for premium payers from 676 during 2008 09 to 634 during 2009 10. Fifty-one per cent of Comcare s original decisions were affirmed without variation during 2009 10. Table 6.3 Outcome of applications to the AAT (premium payers)* Outcome of applications Applications heard and determined by the Tribunal No. of applications finalised No. of original decisions affirmed 2008 09 No. of original decisions set aside or varied Affirmation rate 102 56 46 55% Applications finalised by consent 392 81 311 21% Applications dismissed by consent 4 4 n/a n/a Applications withdrawn by applicant 171 171 n/a n/a Other applications dismissed, etc 7 7 n/a n/a Outcome of all applications 676 319 357 47% Applications heard and determined by the Tribunal 2009 10 109 80 29 73% Applications finalised by consent 360 78 282 22% Applications dismissed by consent 3 3 n/a n/a Applications withdrawn by applicant 149 149 n/a n/a Other applications dismissed, etc 13 13 n/a n/a Outcome of all applications 634 323 311 51% * Based on data supplied by the Administrative Appeals Tribunal PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 43

Table 6.4 shows the outcome of applications to the AAT for licensed self-insurers. The number of applications finalised decreased by four per cent from 596 during 2008 09 to 570 during 2009 10. The percentage of licensed self-insurers original decisions affirmed without variation decreased from 67 per cent during 2008 09 to 63 per cent during 2009 10. Table 6.4 Outcome of applications to the AAT (licensed self-insurers)* Outcome of applications Applications heard and determined by the Tribunal No. of applications finalised No. of original decisions affirmed 2008 09 No. of original decisions set aside or varied Affirmation rate 84 59 25 70% Applications finalised by consent 369 198 171 54% Applications dismissed by consent 7 7 n/a n/a Applications withdrawn by applicant 131 131 n/a n/a Other applications dismissed, etc 5 5 n/a n/a Outcome of all applications 596 400 196 67% Applications heard and determined by the Tribunal 2009 10 63 35 28 56% Applications finalised by consent 364 179 185 49% Applications dismissed by consent 2 2 n/a n/a Applications withdrawn by applicant 127 127 n/a n/a Other applications dismissed, etc 14 14 n/a n/a Outcome of all applications 570 357 213 63% * Based on data supplied by the Administrative Appeals Tribunal 44 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

7 Rehabilitation and return to work A key objective of the Comcare scheme is the early and safe return to work of injured employees covered by the scheme. While employers are responsible for managing the rehabilitation and return to work of their injured or ill employees, Comcare provides support and advice to employers on how to manage their responsibilities. Rehabilitation and return to work programs are based on the principles that intervention should occur as soon as practical after injury or disease and that the employer can enable a coordinated return to work. An employer providing early intervention and rehabilitation sends a strong message that the workplace values the employee s contribution and sets an expectation of early return to work. Figure 7.1 shows the steps in the return to work (RTW) process. Figure 7.1 Steps in the return to work process Supervisor becomes aware of injury and meets with the employee to discuss prevention of further injury Supervisor notifies case manager Case manager decides if further assessment needs to be undertaken (s.36) YES assessment required Case manager refers to an approved rehab provider (ARP), legally qualified medical practitioner or panel for assessment NO assessment not required Case manager initiates RTW planning based on medical advice and in consultation with the employee and supervisor (s.37) RTW program developed to assist injured employee to RTW quickly and safely Case manager, ARP and doctor monitor and review implementation of RTW plan When employee returns to work, case manager closes plan PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 45

7.1 Claim duration Figures 7.2 and 7.3 show the incidence of claims that first reached one, 12, 26 and 52 weeks time lost during the period 2005 06 to 2009 10 for premium payers and licensed self-insurers. Please note that, unlike Figures 5.2, 5.3 and 5.19, this section includes commuting claims. Premium payers experienced an overall reduction in the incidence of claims across each time lost category from 2005 06 to 2009 10. Licensed self-insurers also recorded an overall reduction in time lost during the period 2005 06 to 2009 10, despite an increase in the incidence of claims with 12 and 26 weeks time lost during 2009 10. Figure 7.2 Incidence of claims with time lost (premium payers) 16 Claims per 1000 FTE employees 14 12 10 8 6 4 2 0 2005 06 2006 07 2007 08 2008 09 2009 10 1 week 12 weeks 26 weeks 52 weeks Figure 7.3 Incidence of claims with time lost (licensed self-insurers) 14 Claims per 1000 FTE employees 12 10 8 6 4 2 0 2005 06 2006 07 2007 08 2008 09 2009 10 1 week 12 weeks 26 weeks 52 weeks 46 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

Figure 7.4 shows the time lost-to-date for injury and disease claims. This data includes all claims accepted during the period 2005 06 to 2009 10, for both premium payers and licensed self-insurers. The figure shows that approximately 12 per cent of injury claims and 25 per cent of disease claims reached six weeks or more time lost. It also shows that disease claims tend to be of longer duration than injury claims. Figure 7.4 Time lost-to-date 2005 06 to 2009 10 60 6 weeks 12 weeks 26 weeks 50 % of accepted claims 40 30 20 10 0 0 4 8 12 16 20 24 28 32 36 40 44 48 52 Time lost-to-date (weeks) Disease Injury PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 47

Table 7.1 shows the percentage of claims accepted during the period 2005 06 to 2009 10 that reached selected incapacity thresholds. The data shows that premium payers have a higher proportion of accepted injury and disease claims that incur one week or more time lost compared to licensed self-insurers. It should be noted that these figures may change as claims mature, in particular for the most recent reporting periods. Table 7.1 Time lost-to-date Claims accepted in the period Time lost-to-date 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers injury Accepted claims 3680 3190 2256 1679 1672 Less than one week 60% 60% 64% 59% 60% One week or more 40% 40% 36% 41% 40% Six or more weeks 16% 16% 15% 18% 16% 12 or more weeks 10% 9% 9% 11% 9% 26 or more weeks 5% 5% 5% 6% 3% Premium payers disease Accepted claims 1906 2047 1289 1668 1520 Less than one week 42% 45% 43% 45% 51% One week or more 58% 55% 57% 55% 49% Six or more weeks 36% 32% 35% 31% 27% 12 or more weeks 26% 23% 25% 23% 18% 26 or more weeks 17% 14% 15% 15% 9% Licensed self-insurers injury Accepted claims 3657 3796 3442 4650 4370 Less than one week 76% 75% 75% 75% 77% One week or more 24% 25% 25% 25% 23% Six or more weeks 9% 10% 9% 10% 8% 12 or more weeks 5% 5% 5% 5% 4% 26 or more weeks 2% 3% 2% 2% 1% Licensed self-insurers disease Accepted claims 825 722 966 1153 1279 Less than one week 73% 66% 66% 64% 69% One week or more 27% 34% 34% 36% 31% Six or more weeks 11% 15% 15% 16% 13% 12 or more weeks 6% 7% 9% 9% 7% 26 or more weeks 3% 4% 5% 5% 2% 48 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

7.2 Median time lost injury and disease Figures 7.5 and 7.6 show the median duration of time lost to-date for claims accepted during the period 2005 06 to 2009 10. This is based on time lost claims only (i.e. claims which have resulted in one day or more time lost from work). For premium payers, the median duration of time lost-to-date for injury claims has increased from 1.6 weeks during 2006 07 to 2.2 weeks during 2009 10. Between 2005 06 and 2007 08, the median duration for disease claims increased by 14 per cent. While it appears that there has been a significant improvement since then, data for this period is relatively immature, and the median duration of accepted disease claims in particular is expected to increase with further claim development. Figure 7.5 Median time lost (premium payers) 8 Time lost from work (weeks) 7 6 5 4 3 2 1 1.7 6.4 1.6 5.4 2.0 7.3 2.2 5.1 5.1 2.2 0 2005 06 2006 07 2007 08 2008 09 2009 10 Injury Disease Figure 7.6 shows that during the period 2005 06 to 2009 10, the median duration of incapacity for accepted injury claims for licensed self-insurers was slightly lower than the result for premium payers. The median duration of incapacity for accepted disease claims was also lower for licensed self-insurers compared to premium payers. It should be noted that data for 2009 10 is relatively immature and the median duration of accepted disease claims in particular is expected to increase. Figure 7.6 Median time lost (licensed self-insurers) 5 Time lost from work (weeks) 4 3 2 1 1.2 2.5 1.4 3.6 3.6 1.6 1.5 3.8 1.4 3.2 0 2005 06 2006 07 2007 08 2008 09 2009 10 Injury Disease PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 49

7.2.1 Durable return to work rate Figure 7.7 shows the proportion of injured employees who had returned to work and were still working seven to nine months after lodging their claim (durable return to work (RTW) rate). The RTW performance reported is from the RTW Monitor 5, a national survey of injured employees designed to measure RTW outcomes. The RTW performance of both premium payers and licensed self-insurers has remained at a consistently high level over the five periods reported. Noting that the RTW performance is based on a survey of claimants, and may be influenced to some extent by the survey sample, these results show only minor differences in the performance of licensed self-insurers compared to the premium payers. The durable RTW rate reported in the RTW Monitor for injured employees in the Comcare scheme (83 per cent) was higher than the Australian national average (75 per cent) during 2009 10. In addition the durable RTW rate is higher for licensed self-insurers than for premium payers. Figure 7.7 Durable return to work (RTW) rate 100 90 80 70 89% 88% 85% 87% 84% 94% 88% 91% 81% 86% Percentage (%) 60 50 40 30 20 10 0 2005 06 2006 07 2007 08 2008 09 2009 10 Premium payers Licensed self-insurers Scheme 5 2009/10 Australia & New Zealand Return to Work Monitor Report (RTW Monitor), http://www.hwca.org.au 50 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

7.2.2 Return to Work Monitor Table 7.2 provides a summary of further RTW Monitor 6 results for the period 2005 06 to 2009 10. The data shows that the performance of licensed self-insurers has been slightly better than the performance of premium payers across three indicators: RTW rate, durable RTW rate and RTW with original employer. The RTW performance of licensed self-insurers has generally been better than premium payers. Performance for the scheme has remained relatively stable over the five years from 2005 06 to 2009 10. Table 7.2 Return to work performance Measure 2005 06 2006 07 2007 08 2008 09 2009 10 Injured workers who: Returned to work for some period since injury (RTW rate %) Were working 6 to 9 months post injury (durable RTW rate %) Returned to work with their original employer (%) Returned to work on original duties (%) Premium payers 92 92 90 93 91 Licensed self-insurers 97 96 99 95 95 Scheme 93 93 93 94 93 Premium payers 89 85 84 88 81 Licensed self-insurers 88 87 94 91 86 Scheme 88 86 87 89 83 Premium payers 94 93 96 96 96 Licensed self-insurers 96 97 97 97 95 Scheme 95 94 96 97 96 Premium payers 78 78 78 72 72 Licensed self-insurers 82 68 71 72 76 Scheme 78 76 75 72 74 6 2009/10 Australia & New Zealand Return to Work Monitor Report (RTW Monitor), http://www.hwca.org.au PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 51

8 Scheme expenditure 8.1 Revenue The Comcare scheme revenue sources include a combination of premiums, licence fees and regulatory contributions under the SRC and OHS Acts. Premium payers pay a workers compensation premium and a regulatory contribution, while licensed self-insurers pay a licence fee. Under the SRC Act, Comcare managed workers compensation liabilities of $1.68 billion and held assets of $1.747 billion (as at 30 June 2010) on behalf of Commonwealth premium payers. Comcare does not manage such liabilities or hold assets for the self-insured component of the scheme, which has estimated workers compensation liabilities of $476.9 million (June 2010). Each licensed self-insurer is required to make provisions in its audited accounts for these liabilities. In addition, these liabilities are backed by bank guarantees of some $672.6 million as well as other prudential safeguards. In 2009 10, some 65 per cent of Comcare s revenue was derived from Australian Government employers, the ACT Government and private sector organisations through workers compensation premiums, regulatory contributions and licence fees. The remaining revenue was provided through Australian Government appropriations and interest. The revenue from premiums in 2009 10 was $212.8 million, compared to $207.4 million in 2008 09. Revenue from licence fees has increased since 2005 06 as a consequence of the increase in the total number of licensed self-insurers and their employees covered by the scheme. Table 8.1 Scheme revenue 2005 06 2006 07 2007 08 2008 09 2009 10 Premium revenue $M 212.2 228.8 222.1 207.4 212.8 Licence fee revenue $M 2.6 4.0 6.7 8.7 12.8 Government appropriations $M 166.2 2.8 133.5 71.4 120.2 Interest $M 9.2 14.2 18.9 20.1 15.6 Goods and services $M (Inc. regulatory contribution) 12.2 13.7 12.8 15.3 22.0 52 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

8.2 Premiums Figure 8.1 shows the average premium rates for Australian Government employers and the ACT Government. Employers are financially accountable for the cost of work-related injury and disease through the payment of an annual premium. The premium rate that Comcare sets for each employer reflects that employer s claim frequency and average claim cost as a percentage of their payroll. In the period 2005 06 to 2009 10 there has been a reduction in the average premium rate for workers compensation for premium payers in the Comcare scheme. The Australian Government premium payers have seen a reduction of 29 per cent which is attributed to the decline in the incidence of claims as a result of improved prevention by employers as well as Comcare s focus on prevention. Over the same period, the ACT Government experienced a reduction of 10 per cent. In addition, the CPM Report 7 states that in 2008 09 the standardised Australian average premium rate was 1.52 per cent of payroll, with the Australian Government scheme recording the lowest standardised premium rate of all jurisdictions at 0.95 per cent of payroll (excluding ACT Government). Figure 8.1 Australian Government and ACT Government premium rates 3.5 Premium rate (% of payroll) 3.0 2.5 2.0 1.5 1.0 0.5 0.0 Australian Government ACT Government 2004 05 1.67 3.07 2005 06 1.77 3.08 2006 07 1.77 3.03 2007 08 1.55 2.74 2008 09 1.36 2.66 2009 10 1.25 2.74 7 Comparative Performance Monitoring Report (CPM Report), Twelfth Edition, 2010, www.ascc.gov.au. Note that these data are different from Comcare published rates due to the adjustments made to the data to enable more accurate jurisdictional comparisons. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 53

8.3 Payments Figure 8.2 shows total payments made by Comcare for workers compensation claims for the financial years 2005 06 to 2009 10. These figures include payments to claimants and payments for medical, rehabilitation, administrative and regulatory costs. The total payments for workers compensation claims in 2009 10 was $314.5 million, which represents an increase of approximately 17 per cent from 2005 06. Figure 8.2 Workers compensation expenditure 350 Total expenditure $(M) 300 250 200 150 100 268.8 254.0 271.0 285.3 314.5 50 0 2005 06 2006 07 2007 08 2008 09 2009 10 Financial year 8.3.1 Claim payments by type Figure 8.3 provides a breakdown of claim payments by payment type for the financial years 2005 06 to 2009 10. Figure 8.3 Workers compensation payments 100% 80% 24% 23% 28% 32% 30% Per cent of all payments 60% 40% 20% 23% 53% 24% 53% 21% 20% 20% 51% 48% 50% 0% 2005 06 2006 07 2007 08 2008 09 2009 10 Paid in the financial year Paid to claimant Medical and rehabilitation Legal, administrative and regulatory costs 54 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

8.4 Performance 8.4.1 Funding ratio Table 8.2 sets out the funding ratio of assets to net outstanding claim liabilities. The measure indicates Comcare s ability to meet future claim payments. As illustrated, Comcare s funding ratio has consistently been above 100 per cent, which indicates the scheme has sufficient assets to meet its predicted future liabilities. Table 8.2 Comcare funding ratio 30 June 2006 30 June 2007 30 June 2008 30 June 2009 30 June 2010 Funding ratio 114% 110% 113% 110% 104% 8.4.2 Outstanding liabilities Table 8.3 shows outstanding liabilities for the period 30 June 2006 to 30 June 2010. The increases each year seen below are due to inflation and the addition of liabilities for an extra injury year. The outstanding liability figures for June 2008 reduced as a result of the change in accounting policy that removed the risk margin that was previously applied. Table 8.3 Outstanding liabilities 30 June 2006 30 June 2007 30 June 2008 30 June 2009 30 June 2010 Premium payers $M 992 1139 1133 1196 1281 PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 55

9 Glossary AAT Accepted claim ACT ADF Administrative Appeals Tribunal Affirmation rate (appeals) Affirmation rate (reconsiderations) ANZSIC 2006 ARP ASCC Average claim costto-date Average time lost-todate Case manager Claim Claim received Claimant Claims acceptance rate Claims management Comcare scheme Commission Administrative Appeals Tribunal which can, on request, review administrative decisions by most Australian and ACT Government departments and authorities. This includes reviewing reconsideration decisions made by Comcare. Either an employee or an employer may request a review of a decision. A claim for compensation where liability has been accepted under the SRC Act. Australian Capital Territory Australian Defence Force See AAT The percentage of the AAT s affirmation of a determining authority s original decision following an appeal. The percentage of the determining authority s affirmation of its original decision following a reconsideration. The industry in which an occupational injury or disease occurred is classified in accordance with the Australian and New Zealand Standard Industrial Classification 2006(ANZSIC) (cat no. 1292.0). Approved Rehabilitation Provider under the SRC Act. Employers may only engage rehabilitation providers that have been approved by Comcare. Rehabilitation providers assist the employer s case manager to identify medically suitable duties as part of the return to work plan (RTWP). Australian Safety and Compensation Council now Safe Work Australia Average cost per claim (for a defined period of time) as at a specified date Average amount of time lost accumulated per claim as at a specified date for a defined period of time Responsible for workplace-based management of an injured employee s return to work plan, including initiating, coordinating and monitoring the rehabilitation process. The employer is responsible for providing case managers, who are usually employees of the organisation. Any compliant claim for compensation, for example, the initial liability claim, claim for payment of medical expenses, claim for impairment payments, claim for cost of services rendered or claim for incapacity benefits. A claim for compensation where liability has not yet been determined under the SRC Act. An employee, or a dependant of a decreased employee, who makes a claim for compensation benefits in accordance with the SRC Act. Accepted claims expressed as a percentage of determined claims The management of an injured person s claim, including registration of a claim, decision making, benefit payment and return to work planning. For a claim lodged with Comcare, a Comcare employee manages the claim. The Commonwealth occupational health and safety, rehabilitation and workers compensation scheme. See Safety, Rehabilitation and Compensation Commission 56 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

CPM Report Commuting Dangerous occurrence Date of determination Date of injury or date of disease Date of receipt Determination Disease Frequency rate Full-time equivalent (FTE) employees HWCA Impairment Incapacity Incapacity benefit Incapacity (notifiable) Comparative Performance Monitoring report, which is produced annually and provides a comparison of occupational health and safety and workers compensation schemes in Australia and New Zealand. Travel to or from work as defined in section 6 of the SRC Act. This does not include travel associated with employment. That is where travel is part of an employee s duties or where the cost of travel is met by the employer. Under the Occupational Health and Safety (Safety Arrangements) Regulations 1991, r. 3 dangerous occurrence is a work-related occurrence that resulted from operations that arose from an undertaking conducted by an employer and could have caused (but did not cause) the: death of a person serious personal injury to any person total incapacity of any employee for 30 or more consecutive shifts or days. The date upon which a decision was made regarding liability to pay a claim or to provide rehabilitation. For a new claim the date of determination means the date upon which the first decision was taken to either accept or deny liability. Date when medical treatment was first sought, or first resulted in incapacity or impairment (disease) as defined by s. 7(4) of the SRC Act. Refers to the date on which the claim or request for reconsideration, being compliant with legislative requirements, was received in the area responsible for determining claims. A decision regarding liability for compensation or rehabilitation under the SRC Act. For a new claim, determination means the initial decision regarding liability. From 13 April 2007 any ailment suffered by an employee, or the aggravation of such an ailment, that is contributed to, to a significant degree, by the employee s employment. Disease is defined by the Nature of Injury classification in TOOCS. The number of cases expressed as a rate per million hours worked by employees. The total hours worked by all employees in the reporting period divided by the average/ standard hours worked in full-time jobs. Heads of Workers Compensation Authorities The loss, the loss of use, or the damage or malfunction, of any bodily system or function or part of such system or function. A permanent impairment is one that is likely to continue indefinitely. A diminished ability to earn. A payment made by Comcare, directly or indirectly, by way of income maintenance. Under the Occupational Health and Safety (Safety Arrangements) Regulations 1991, r. 36A incapacity is a work-related incapacity that leaves an employee unable to work: in the case of an employee who performs work in shifts 30 or more successive shifts workable by the employee in any other case 30 or more successive working days. Incidence rate Injury Liability The number of cases expressed as a rate per 1000 FTE employees. Incidence rates for deaths are expressed as a rate per 100 000 FTE employees. Refers to either an injury or disease (unless otherwise specified). An injury can be a physical or mental injury and includes aggravation of a pre-existing ailment. The effect of a determination. Where liability is accepted a legal obligation is created to pay compensation under the SRC Act. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 57

Licensed self-insurers Mechanism of incident Median MOI A Commonwealth authority or a corporation that is a holder of a licence under Part VIII of the SRC Act. TOOCS classification that identifies the overall action, exposure or event that best describes the circumstances that resulted in the most serious injury or disease. The median is a measure of central tendency of a sample and is the value for which one half (50 per cent) of the observations when ranked will lie above that value and one half will lie below that value. See mechanism of incident MRC Act Military Rehabilitation and Compensation Act 2004 Non-commuting injury Occupational Health and Safety Act 1991 (OHS Act) Occupational rehabilitation OHS An injury sustained other than when travelling to or from work, as defined in s.6 of the SRC Act. This includes travel associated with employment. That is where the travel is part of an employee s duties or where the cost of travel is met by the employer (see commuting). Provides for the health, safety and welfare at work of employees of Australian Government departments and authorities, and licensed self-insurers. A managed process involving early intervention with appropriate, adequate and timely services based on assessed needs, and which is aimed at maintaining injured or ill employees in, or returning them to, suitable employment. Occupational health and safety OHS Act Occupational Health and Safety Act 1991 OHS Code 2008 Occupational Health and Safety Code of Practice 2008 Premises Premium Premium claim Premium rate Pre-premium claim Provider Reconsideration Rehabilitation Under s.5 of the OHS Act, premises refers to any place (whether enclosed or built or not), including a place situated under ground or under water. This includes: a building, aircraft, vehicle or vessel any structure, whether fixed or moveable structure, and whether on land, on a water bed or floating on water a part of a premises. A contribution made to Comcare in respect of the estimated costs of an employer s workers compensation costs for a given financial year. It is based on fully funded principles and is designed to be responsible to the employer s claims experience. Claim with a date of injury after the introduction of Comcare s premium system on 1 July 1989. Also referred to as an insured claim. Rate expressed as a percentage of wage/salary dollar, which when multiplied by the estimate of wage/salary, will provide the premium payable by that employer. Claim with a date of injury prior to the introduction of Comcare s premium system on 1 July 1989. These claims and the resultant expenditure may also be called uninsured. Person or organisation providing medical, rehabilitation or health services in relation to a workrelated injury or disease. An employee or employer, who is dissatisfied with a decision made by Comcare, may ask for that decision to be reviewed by an officer not involved in the making of the decision in question. The result of such a review is called a reviewable decision. See occupational rehabilitation 58 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

Return to work plan (RTWP) RTW Reviewable decision Safety, Rehabilitation and Compensation Act 1988 (SRC Act) Safety, Rehabilitation and Compensation Commission (SRCC or the Commission) Scheme Serious personal injury (SPI) SRC A document detailing a claimant s rehabilitation program including return to work objectives, timeframes, a breakdown of proposed services and costs. Return to work The term used to describe a decision reconsidered by Comcare under s. 38 or s. 62 of the SRC Act. Only when there is a reviewable decision can there be an application to the Administrative Appeals Tribunal (see reconsideration and AAT). The legislation which established Comcare and defines how the workers compensation function is to be administered for the Australian Government or ACT Government and any corporation that is a holder of a license under Part VIII of the SRC Act. Is responsible for issuing licenses for self-insurance and claims management, and for various regulatory functions under the occupational health and safety legislation. It reports to the Minister for Employment and Workplace Relations. See Comcare scheme Under the Occupational Health and Safety (Safety Arrangements) Regulations 1991, r. 2(1) a serious personal injury is an injury to, or disease in a person, caused in the course of work for which the person needed: emergency treatment by a registered medical practitioner (including psychologist) treatment in a hospital as a casualty, without being admitted to the hospital admission to a hospital. Safety, Rehabilitation and Compensation SRC Act See Safety, Rehabilitation and Compensation Act 1988 SRCC SRCOLA Act Time lost claims TOOCS Type of Occurrence Classification System (TOOCS) Work-related Workers compensation expenditure Workplace See Safety, Rehabilitation and Compensation Commission The Safety Rehabilitation Compensation and Other Legislation Amendment Act (2007) was implemented from 13 April 2007 and removed workers compensation coverage for nonwork related journeys and, where there is a lack of employer control over worker activity, from recess breaks. The SRCOLA Act also strengthened the connection between work and eligibility for workers compensation, particularly in regard to disease claims. All accepted claims which have resulted in one day or more time lost from work. See Type of Occurrence Classification System Provides a system for coding the circumstances surrounding an injury/disease occurrence. Current classification system in use is the third edition TOOCS 3.1. The incident arose out of the conduct of the employer s undertaking, or work performed by an employee in connection with the employer s undertaking. Expenditure under the SRC Act. Includes expenditure on incapacity, medical and associated travel, rehabilitation costs, certain legal costs and other claim related expenses. A workplace under the OHS Act, s.5 is: any Commonwealth premises (premises owned or occupied by the Commonwealth or a Commonwealth Authority) any non-commonwealth licensee premises (premises owned or occupied by the non- Commonwealth licensee) in which Commonwealth or non-commonwealth licensee employees, contractors or Commonwealth Authority employees work. It does not include any part of a premise that is primarily used as a private dwelling. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 59