Overview (L&TT) is a free, robust diagnostic tool for HP StoreEver Tape Family. Targeted for a wide range of users, it is ideal for customers who want to verify their installation, ensure product reliability, perform their own diagnostics and achieve faster resolution of tape device issues. L&TT performs firmware upgrades, verification of device operation, failure analysis and a range of utility functions. Performance tools assist in troubleshooting bottlenecks and system configuration checks warn of common host issues. It also provides seamless integration with HP support by generating and e-mailing test results and support tickets. HP Support will require the use of L&TT to troubleshoot most device issues, so it is recommended that a support ticket is pulled and the device assessment test is run before contacting HP Support. L&TT download location: http://www.hp.com/support/tapetools Operating systems currently supported include HP-UX, Microsoft Windows, Linux, OpenVMS, Solaris and Mac OS X. Features & Benefits Free, easy to install and easy to use diagnostic tool o Downloaded and installed from HP.com (http://www.hp.com/support/tapetools) in less than five minutes o Intuitive user interface requires no customer training o Choose between local installation or running from a remote installation, CD or memory stick Reduce product downtime through preventative maintenance, fast issue diagnosis with corrective actions o Automated, smart firmware downloads, updates and notifications o Comprehensive device analysis and troubleshooting tests o First level failure analysis of both the device and system without HP involvement o Troubleshoot system performance issues through the use of analysis tools o Identify the most common host system configuration issues o Provides a direct link to the ITRC web-based troubleshooting content Seamless integration with HP's hardware support organization o Generate and e-mail support tickets to the support center for faster service and support o Provides an all-inclusive source of device information for HP support center Get the most out of your device through access to operational, health and usage data in the support ticket o Drive health, life, usage, utilization, performance o Media health, life, usage (Ultrium only) o Backup quality (Ultrium only) Integration with HP's TapeAssure service (http://www.hp.com/go/tapeassure) c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 1
Overview What's New L&TT is now available in two versions 4.x & 5.x. L&TT 5.x presents a new architecture that combines the diagnostics functionality of L&TT 4.x with the monitoring capability of TapeAssure. L&TT is frequently updated and developed to: Support all of HP's latest tape storage products including the virtual tape D2D and VLS devices Provide the most effective support and diagnostics for these products in the industry Run on the latest versions of the most commonly used operating systems For details of new features in any particular release, please refer to the release notes located with the L&TT download on HP's support web pages or in the L&TT user guide. It is highly recommended that the latest version of L&TT is used at all times as the support of even older products can benefit from improvements in the latest releases of the tool. L&TT 5.x Features & Benefits: L&TT 5.x is a new architecture that combines the diagnostics functionality of L&TT 4.x with the monitoring capability of TapeAssure. It can be installed in different configurations to offer flexible usage models all accessed through a web based GUI. L&TT 5.x is delivered in two components, the L&TT Service and the WebGUI. The L&TT Service runs on the server that controls the library and tape drives. The WebGUI can be installed on any Windows-based system that can access the L&TT Service. This architecture provides two distinct use models: Single server: The L&TT Service and WebGUI can be installed on the same server for a simple, local host-based configuration. Monitoring and diagnostics all run on the same server. Multiple servers: The L&TT Service is installed on each of the servers that control supported storage devices with the WebGUI installed on a single computer. With this configuration, you can monitor drives and run diagnostics on all the servers from a single user interface. c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 2
Overview Figure: L&TT multi-server configuration Comparisons between L&TT 4.x & 5.x: Characteristic L&TT 5.x L&TT 4.x Architecture L&TT 5.x has two components. L&TT Service (runs on the server for the device & WebGUI runs on any windows system that talk to L&TT service. L&TT 4.x is a single application which must run on the device server. Operating system support User interface Remote access support L&TT 5.x only supports Windows operating systems. L&TT 5.x is web based allowing flexibility of access methods from a browser. L&TT 5.x offers multiple WebGUI access to multiple L&TT Servers providing multiple methods for remote access. L&TT 4.x supports all major operating systems. L&TT 4.x has a GUI for the Windows version and a Curses interface for non- Windows. L&TT 4.x is a single application that must be installed on the device server it offers no other configuration or flexibility. Monitoring support Devices supported L&TT 5.x offers monitoring for all tape device types (Command View TL recommended for library devices). LTO tape devices and tape libraries. L&TT 4.x does not support monitoring. The Standalone TapeAssure application previously available is superseded by L&TT 5.x. LTO, DAT, DLT, and SDLT drives, and D2D virtual tape systems and tape libraries. c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 3
Compatibility Information HP Library and Tape Tools Automatic device discovery Ethernet Device Access Device Identification & Listing L&TT download location: http://www.hp.com/support/tapetools L&TT automatically scans the system for supported devices when the tool is started. By default, only the current number of devices found is displayed during the I/O scan. Additional information such as host adapters, drivers, and matching of embedded drives to the associated library can also be shown during the scan process. Scan results can be saved in an event log and attached to a support ticket email if necessary. L&TT can communicate with HP tape Libraries with LTO 5 tape drives over the drive's Ethernet port allowing L&TT functions to be executed without needing to install it on the host server. See the user guide for details. L&TT identifies and displays a list of all products connected to the system by product group or by connection. Tabs allow the user to toggle between the following commands in this area of the main screen: scan, by product, by connection, and instructions. By product displays four categories: libraries/autoloaders, drives, enclosures/processors, and other devices; all with the specific device address. By connection shows all products connect to the system by the HBA they are connected to; aids in understanding system I/O performance issues. Device Information Screen Firmware from Web Firmware Management Performance Tools All of the main functions of L&TT are displayed in this window. The content of the window depends on the device and tool function selected. Device information may include a visual presentation of the product, compatible media, and cartridge (media) inventory for all the drives and slots. General product information such as product ID, drive technology, mechanism serial number, firmware revision, SCSI target ID, and SCSI LUN will also be displayed. If 'check for updates on Web' is enabled in the preferences menu, L&TT will automatically look for new firmware files for each supported device on the system when the application is run. If files are found, the application will ask the user if they should be downloaded to the application. By default, the latest firmware files for the devices on the system will be shown. L&TT will scan the local firmware folder and if the latest versions are not present, it will automatically select them for download. Users then perform the standard firmware update function to perform the actual update to each device. This L&TT functionality allows easy upgrades to the storage product firmware. By default, the tool will select all of the devices that have newer revisions of firmware in the L&TT firmware file folder. L&TT automatically matches the appropriate firmware files to each storage device. If multiple versions of firmware are available, selection boxes can be used to select the desired file. All drives are downloaded in parallel to reduce update time. All firmware update processes provide final results which can be saved in an events log and sent to HP support if necessary. Effects of poor system performance can range from increased mechanical wear to missed backup windows. There may also be increased cleaning requests or reduced media life due to multiple passes of the media over the tape drive head. This all leads to decreased customer satisfaction. L&TT offers users a variety of performance analysis tools to identify where bottlenecks may exist in a system. c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 4
Compatibility Information These tools will help assess the system allowing the user to: Verify that the tape drive operates at specified transfer rates Verify that the disk subsystem can provide data that fast Verify that the disk subsystem can accept restored data at the expected rates Test Functions L&TT provides several standard and advanced tests that can be used to check the performance of or to diagnose issues with storage hardware. After each test is run, test results can be reviewed and are included in the application's event log. A user may perform the following tests on libraries and autoloaders: Device Self Test (internal self-test of the device) Device Analysis Test (analysis of the device logs) Library Exerciser Test (exercise the robotics and robot drive hardware) Library Read Write Test (exercise the robotics and drives together) Media IDs Test (link media cartridge ID to barcode) A user may perform the following tests on drives: Tape Drive Assessment Test (15 minute comprehensive health check) Media Assessment Test (comprehensive media health check for Ultrium) Device Self Test (internal self-test of the device) Device Analysis Test (analysis of the device logs) Connectivity (ability of the host to communicate with the device) Media Validation (determine quality of the media) Read/Write (verify the ability of the drive to read/write data independent of the storage application) - superseded by the Assessment Test Support Tickets L&TT will automatically generate a support ticket based on information that the application determines about the system. This information can be used to diagnose the issues with the storage hardware. The tool can automatically email the support ticket to the HP service and support organization to assist the help desk technician in resolving the issues. Browser links to common HP Web sites are also provided. Support tickets can also be used to find out operational and usage information from the device. Ultrium, in particular, has a very useful support ticket categorized into user friendly sections rather than basic device logs. System Configuration Checking TapeAssure service integration Auxiliary Menu Checks the configuration of the server that L&TT is running on for services such as RSM (Windows) that should not be running during backups. Also checks driver versions and Insight Manager agents giving warnings if issues are found. Provides TapeAssure monitoring status and access to the configuration, log files and recent tickets for that service. See http://www.hp.com/go/tapeassure for details and downloads for TapeAssure. L&TT uses pull-down menu commands that provide the user with the following access or functionality: c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 5
Compatibility Information Commands Load previously generated support ticket Retrieve firmware files from the web Sign-off and close the application Change options that set the behavior and display characteristics for L&TT Enable factory overrides when supplied a password from the HP service and support organization Run non-device specific utilities such as system configuration checks Run a custom script written by the HP service and support organization Device Support NOTE: This list may include discontinued products and is shown for compatibility purposes only. Tape Libraries (includes HP/Compaq Storage& Surestore families) HP SSL2020 AIT library HP MSL5026DLX tape library HP MSL502S2 tape library HP MSL5026SL tape library HP MSL5030 tape library HP MSL5052S2 tape library HP MSL5052SL tape library HP ESL9595L1 tape library HP ESL9595S2 tape library HP ESL9595SL tape library HP ESL9326D tape library HP ESL9326DX tape library HP ESL9326SL tape library ESL G3 series libraries HP MSL5060 tape library HP Tape Library Model 2/15 HP TL895 tape libraries HP Tape Library Model 3/30 HP TL891 tape libraries HP Tape Library Model 2/28 HP MSL6060 tape library HP Tape Library Model 4/48 HP MSL6030 tape library HP Tape Library Model 2/20 HP ESL 712e tape library HP Tape Library Model 4/40 HP ESL 630e tape library HP Tape Library Model 6/60 HP ESL322e tape library HP Tape Library Model 8/80 HP 286e tape library HP Tape Library Model 10/100 HP ESL E-series multi-cabinet library with Cross Link HP Tape Library Model 6/140 HP EML E-series libraries HP Tape Library Model 6/100 HP ESL9322 tape library HP Tape Library Model 10/180 HP ESL9595 tape library HP Tape Library Model 20/700 HP ESL9322 extended tape library HP ESL9595 extended tape library HP ESL9198SL tape library HP ESL9322L1 tape library HP ESL9322S2 tape library HP MSL2024 tape library HP MSL4048 tape library HP MSL8096 tape library HP MSL G3 libraries using the library extender kit HP MSL6480 tape library Tape Autoloaders (includes HP/Compaq Storage & Surestore families) HP Tape Autoloader Model 1/8 HP 818 DLT autoloader c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 6
Compatibility Information HP Tape Autoloader Model 1/9 HP SSL1016 tape autoloader HP DLT1 1280 tape superloader HP AIT 35 GB autoloader HP 418 DLT autoloader HP 718 DLT autoloader HP 20/40 GB DAT DDS-4 autoloader HP DAT 24x6 tape autoloader HP DAT 40x6e tape autoloader HP DAT 72x6 tape autoloader HP DAT 72x10 tape autoloader HP 1/8 G2 tape autoloader Virtual Library Systems and D2D and StoreOnce Backup Systems (includes HP families) HP D2D and StoreOnce Backup Systems HP 9xxx Virtual Library Systems HP 1xxx Virtual Library Systems HP 12xxx Virtual Library Systems HP 6xxx Virtual Library Systems HP Virtual Library System 300 Gateway Removable Disk Backup Systems (Support via hosted RDX utility) HP RDX Removable Disk Backup System Storage Area Network (SAN) (includes HP Storage & Surestore families) HP Interface Manager HP Network Storage Router E1200 & E2400 ESL Interface Manager HP Network Storage Router E1200-160 & E2400-160 HP Bridge FC 4/2 HP Bridge FC 4/1 (HVDS) HP Bridge FC 2/1 (LVDS) Tape Drives (includes HP/Compaq Storage & Surestore families) HP Ultrium 6650 tape drives (LTO-6) HP Ultrium 6250 tape drives (LTO-6) HP Ultrium 3280 tape drives (LTO-5) HP Ultrium 3000 tape drives (LTO-5) HP Ultrium 1840 tape drives (LTO-4) HP Ultrium 1760 tape drives (LTO-4) HP Ultrium 960 tape drives (LTO-3) HP Ultrium 920 tape drives (LTO-3) HP Ultrium 460 tape drives (LTO-2) HP Ultrium 448 tape drives (LTO-2) HP Ultrium 232 tape drives (LTO-1) HP Ultrium 230 tape drives (LTO-1) HP Ultrium 215 tape drives (LTO-1) HP SDLT 600 tape drives HP SDLT 320 tape drives HP DLT 80 tape drives HP DLT 70 tape drives HP DLT1 tape drives HP Network Storage Router N1200 HP N1200-320 4Gb Network Storage Router HP DLT VS160 tape drives HP DLT VS80 tape drives HP DAT320 tape drives (SCSI and USB) HP DAT160 tape drives (SCSI and USB) HP DAT72 tape drives (SCSI and USB) HP DAT40 tape drives (SCSI and USB) HP DAT24 tape drives (SCSI and USB) HP DAT8 tape drives HP DDS-4 tape drives HP DDS-3 tape drives HP DDS-2 tape drives HP Tape 6000 tape drives HP Tape 5000 Plus tape drives HP AIT 35/70 GB tape drives HP AIT 50/100 GB tape drives HP AIT 100/200 GB tape drives Magneto-Optical Storage (includes HP Storage& Surestore families) c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 7
Compatibility Information HP Optical Disk Drive 1300t HP Optical Disk Drive 2600fx HP Optical Jukebox 100st HP Optical Jukebox 1200ex HP Optical Jukebox 1200mx HP Optical Jukebox 125ex HP Optical Jukebox 160ex HP Optical Jukebox 160fx HP Optical Jukebox 200fx HP Optical Jukebox 20xt HP Optical Jukebox 2200mx HP Optical Jukebox 220mx HP Optical Jukebox 300mx HP Optical Jukebox 300st HP Optical Jukebox 320ex HP Optical Jukebox 330fx HP Optical Jukebox 440ex HP Optical Jukebox 40fx HP Optical Jukebox 40st HP Optical Disk Drive 5200ex HP Optical Jukebox 600fx HP Optical Jukebox 600mx HP Optical Jukebox 660ex HP Optical Jukebox 700mx HP Optical Jukebox 80ex HP Optical Jukebox 80fx HP Optical Jukebox 80st HP Optical Disk Drive 9100mx Ultra Density Optical Storage (includes HP families) HP Optical Disk Drive 30ux HP Optical Jukebox 2300ux HP Optical Jukebox 700ux HP Optical Jukebox 3800ux HP Optical Jukebox 1000ux HP Optical Jukebox 7100ux HP Optical 1100ux HP Optical Jukebox 1900ux Operating System Support L&TT is supported on the following operating systems: Microsoft Windows 2003 (& R2) (x86, x64 & ia64) Editions Microsoft Windows 2008 (x86, x64 & ia64) Editions Microsoft Windows 2008 R2 SP1 (x86, x64 & ia64) Editions Microsoft Windows 2012 (x64) Edition Microsoft Windows 2012 R2 (x64) Edition Microsoft Windows XP (x86, x64 & ia64) Editions Microsoft Windows Vista SP2 (x86, x64, x86_x64) Editions Microsoft Windows 7 (& SP1) (x86, x64) Editions Microsoft Windows 8 (x86, x64) Editions Microsoft Windows 8.1 (x86, x64) Editions VMware on Microsoft Windows - (limited support, standalone drives only) HP-UX 11i (PA-RISC) HP-UX 11i v2 (PA-RISC & IPF) HP-UX 11i v3 (PA-RISC & IPF) Linux Red Hat 9.0 (x86) Linux Red Hat EL 5.0 (x86, x86_64 & ia64) (Update 3, 4, 5 & 7) Linux Red Hat EL 6 (x86, x86_64), 6.3 (x86, x86_64), 6.4 (x86, x86_64) Linux SUSE SLES 10 SP3 (x86, x86_64 & ia64) Linux SUSE SLES 11 SP1, SP2, SP3 (x86, x86_64 & ia64) Debian Linux c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 8
Compatibility Information OpenVMS 7.3-2 (Alpha) OpenVMS 8.2 (Alpha) OpenVMS 8.3-1 (IPF) OpenVMS 8.4 (Alpha, IPF) Oracle Solaris 10 U9 (x86, SPARC, AMD64) Oracle Solaris 10 (x86, SPARC, AMD64) Mac OS X 10.6 (, x86) Standalone drives L&TT CSI only Mac OS X 10.7 (x86) Standalone drives L&TT CSI only Mac OS X 10.8 (x86) Standalone drives L&TT CSI only Mac OS X 10.9 (x86) Standalone drives L&TT CSI only NOTE: HP L&TT has not been tested in cluster environments. For a list of the last versions of L&TT that support older versions of drive generation & operating systems please see the L&TT user guide c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 9
Summary of Changes Date Version History Action Description of Change: 18-Jul-2014 From Version 30 to 31 Changed Updated the following: Overview completely rewritten; relocated LTT 5.x Features and Benefits section and comparison table between 4.x & 5.x to after What s New; updated What s New; Compatibility information operating system support added, removed and updated support and Notes; 28-Jun-2013 From Version 29 to 30 Changed Updated the following: Overview; Compatibility Information - Device Support - added MSL6480 tape library; Virtual Library Systems and D2D and StoreOnce Backup Systems (added branding); Tape Drives - added HP Ultrium 6250 and 6650 LTO-6 tape drives; Operating System Support - added Microsoft Windows 2012 (x64) Edition and Microsoft Windows 8 (x86, x64) Editions, Linus SUSE SLES 11 SP3 (x86, X86_64 & ia64). 6-Jan-2012 From Version 28 to 29 Added Ethernet Device Access was added to Product Highlights and VMware on Microsoft Windows was added to Operating System Suppor 17-Jun-2011 From Version 26 to 28 Changed Updated the following sections: Compatibility Information - Device Support; Operating System Support - added Windows 7 and Mac OS X 10.6. 8-Jun-2011 From Version 25 to 26 Changed Removed StorageWorks throughout the document. 24-Sep-2010 From Version 24 to 25 Changed Updated the following sections: Features and Benefitsadded link to TapeAssure; Product Highlights - TapeAssure service integration section added; Compatibility-operating system support 9-Apr-2010 From Version 23 to 24 Added HP Ultrium 3000 and 3280 tape drives were added to Device Support. 25-Nov-2009 From Version 22 to 23 Added DAT320 Tape Drives was added to Tape Drives and PPC was added to Mac OS X 10.4.11. 5-Jun-2009 From Version 21 to 22 Added Mac OS X 10.4.11 (Intel) and Mac OS X 10.5 (Intel) to the QuickSpec and HP MSL G3 libraries using the library extender kit to HP ESL9322L1 tape library in the Technical Specifications section. 11-Jul-2008 From Version 20 to 21 Added Removable Disk Backup Systems (Support via hosted RDX Utility) and Microsoft Windows 2008 (x86, x64 and ia64) Editions to the Compatibility Information section 18-Apr-2008 From Version 19 to 20 Changed Changes were made throughout the QuickSpec. 29-Feb-2008 From Version 18 to 19 Added System Configuration Checking was added to the Product Highlights section and Compaq was added throughout the Compatibility Information section 4-Jan-2008 From Version 17 to 18 Changed Updated the Overview, Customer Benefits and Operating System Supported sections 10-Aug-2007 From Version 16 to 17 Changed The Tape Drives object in the Compatibility Information section was rewritten. c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 10
Summary of Changes 22-Jun-2007 From Version 15 to 16 Changed Changes made throughout the entire QuickSpec 6-Jun-2007 From Version 14 to 15 Added Added EMEA version 23-Feb-2007 From Version 13 to 14 Changed Changes made throughout the entire QuickSpec 7-Jul-2006 From Version 12 to 13 Changed Made changes to Device Support and Operating System Support in the COMPATIBILITY INFORMATION section. 5-May-2006 From Version 11 to 12 Changed Changes made throughout the entire QuickSpec. 23-Dec-2005 From Version 10 to 11 Added In the COMPATIBILITY INFORMATION section, added "Virtual Library Systems" (VLS) and a tape library to "Device Support". Changed Removed Microsoft Windows 95, 98, and ME from "Operating System Support" in the COMPATIBILITY INFORMATION section. 28-Oct-2005 From Version 9 to 10 Changed Updated Test Functions section; updated Device Support section; updated Tape Backup Storage section; and updated Ultra Density Optical Storage section 22-Apr-2005 From Version 8 to 9 Changed Device Support" and "Operating System Support" were updated in the COMPATIBILITY INFORMATION section. 25-Aug-2004 From Version 7 to 8 Added Operating System Support - OpenVMS 7.3-1 and above 28-Jul-2004 From Version 6 to 7 Added Added a note on the Compatibility Information 1-Jul-2004 From Version 5 to 6 Changed Updated the Tape Backup Storage (includes HP StorageWorks & Surestore families) section 2-Jun-2004 From Version 4 to 5 Added Ultra Density Optical Storage (includes HP StorageWorks families) HP Optical Disk Drive 30ux HP Optical Jukebox 2300ux HP Optical Jukebox 1000ux HP Optical Jukebox 3800ux HP Optical Jukebox 1900ux HP Optical Jukebox 7100ux 30-Sep-2003 From Version 3 to 4 Changed Changes occurred in every section of the QuickSpec for this announcement. 28-Aug-2003 From Version 2 to 3 Changed This QuickSpec has been converted into the new system. Replaced mention of CarePaq with "HP Care Pack". CarePaq links have been updated to HP URLs. 14-May-2003 From Version 1 to 2 Added Added the HP StorageWorks Library and Tape Tools on the overview section c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 11
Summary of Changes Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. c04168427 DA 11591 Worldwide Version 31 July 18, 2014 Page 12