Axon Puerto Rico On-Boarding Information 2013 Axon Puerto Rico Contact Phone: 787-609-5100 605 Industrial Ave Isabela, PR 00662
Table of Contents 1 Axon Puerto Rico Overview... 3 1.1 HCL and P&W Joint Venture... 3 2 About Puerto Rico... 4 2.1 Axon Puerto Rico Location... 4 3 Travel... 6 3.1 Airports... 6 3.2 Main Airlines Information... 6 3.3 Rental Cars... 6 3.4 Short term lodging - Hotels... 7 3.5 Long term lodging - Apartments... 7 3.6 Restaurants... 7 3.7 ATM / ATH... 7 3.8 Office location... 8 3.9 Axon Puerto Rico Contacts... 8 3.10 Identification... 9 3.11 Axon laptops... 9 3.12 2011 Observed Holidays... 9 3.13 Emergency Numbers... 10 3.14 Doctors & Hospitals... 10 3.15 Transportation Services Taxi Cabs... 12 3.16 Dry Cleaners... 12 3.17 Shopping Malls... 13 Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 2 of 13
1 Axon Puerto Rico Overview 1.1 HCL and P&W Joint Venture HCL-Axon, working in partnership with Pratt & Whitney has been operating in Puerto Rico for over five years providing SAP solutions implementation and applications management services from Isabela, Puerto Rico. Axon Puerto Rico currently employs over 250 fully bilingual SAP professionals and is one of the most rapidly growing technology companies in Puerto Rico. Axon Puerto Rico expects to grow to more than 300 SAP consultants in the next two years based from our brand new state of the art SAP delivery center in Isabela, PR. Axon Puerto Rico offers a unique lower cost proposition for supporting implementation projects and application management service with near-shore, ITAR compliant and fully bilingual (English and Spanish) US citizen resources. Capability Areas: Applications Management Trouble ticket resolution Level 1, 2 and 3 support Automated regression testing Quality assurance Change control System / Basis support Solutions implementation Data conversion Integration testing End user documentation Computer based training Security profiles HCL s approach is to blend the local resources with senior delivery staff from the US practice and gradually transfer support activities to Axon Puerto Rico resources. This transfer happens where appropriate and while balancing cost, benefits and project risk. The project roles typically supported from Axon Puerto Rico include: Development of English or Spanish training and end-user documentation using uperform Preparation and execution of integration test scripts using HP Quality Center Preparation and migration of legacy data into SAP ABAP development Security implementation and support Provide resources for SAP projects in the Caribbean, Central America and South America regions. Technical support ABAP programming for near-shore / ITAR market Java / web Portal development On-site cut-over and on-going production support Part of HCL-Axon s Global delivery organization servicing the North America market and global AM clients Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 3 of 13
2 About Puerto Rico Puerto Rico is officially known as the Commonwealth of Puerto Rico. On one hand it is its own country but the commonwealth status means that Puerto Rico is just like any other state when it comes to travel or immigration. All Puerto Rico citizens are US citizens and travelling to Puerto Rico does not require passing through customs and immigration, meaning that a passport is not required to enter Puerto Rico. Still, due to Homeland Security measures, sometimes proof of US residency or citizenship is required to leave the island. The official language is Spanish but English is widely used throughout the island. The official currency is the US dollar and prices are generally comparable to the US or slightly higher. 2.1 Axon Puerto Rico Location Axon Puerto Rico is located in a small town called Isabela situated on the Northwest corner of Puerto Rico. The area is known for beautiful beaches and all sorts of water sports including surfing, scuba diving, snorkelling, fishing or just walking around and enjoying the sites and perfect weather. San Juan Isabela is a 90 minute drive from San Juan, the capital of Puerto Rico. This area is a pleasant place to live. Crime is virtually unheard of in this part of the island. Major US store chains are available within a 30 45 minute drive including Sam s Club, Sears, JC Penny, Wal-Mart, K-Mart, outlet mall, shopping malls, etc. Additional Facts Capital Population Distance from US Size Climate Time Zone Mail San Juan 3,667,084 (July 2012 est.) 1,000 miles southeast of Miami 100 mi x 35 mi Tropical Average Annual Temperature: 82º F (28º C) with constant mild easterly trade winds Atlantic Standard Time (AST). One hour later than US Eastern Standard Time (EST) from October to April, and the same as Eastern Daylight Savings Time from April to October. US Postal Service rates and services. All major courier/express delivery Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 4 of 13
Additional Facts Electricity Liquor Laws Driving companies, such as Federal Express and UPS, serve Puerto Rico. Voltage is the same as US mainland: 110-120 volts, 60 Hz. Legal drinking age is 18. Municipal ordinance forbids alcohol consumption on the streets in various municipalities. A valid US driver s license can be used in PR for up to three months. Driving is on the right-hand side of the road. Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 5 of 13
3 Travel 3.1 Airports There are two airport options: SJU: San Juan Luis Muñoz Marín International Airport 90 minute drive BQN: Rafael Hernández Airport in Aguadilla 20 minute drive Directions from SJU to Axon Puerto Rico: http://maps.google.com/maps?f=d&source=s_d&saddr=luis+munoz+marin+international+air port,+carolina+00979,+puerto+rico&daddr=callej%c3%b3n+guerrero&hl=en&geocode=f WtRGQEdwdcQ_CnLDup91GUDjDF3vFqc7_SzKg%3BFZUCGgEd9DIB_A&mra=ls&sll=18.4 76353,-67.035484&sspn=0.042413,0.07699&ie=UTF8&t=h&z=10 Note that highway 22 is a toll road. Cash booths are always on the righ and express lanes for electronic passes are on the left. Directions from BQN to Axon Puerto Rico: http://maps.google.com/maps?f=d&source=s_d&saddr=bqn&daddr=callejon+guerrero&hl=en &geocode=%3bfxedggedoiub_a&mra=ls&sll=18.482051,- 67.025528&sspn=0.021206,0.038495&ie=UTF8&ll=18.476353,- 67.079773&spn=0.084826,0.21904&t=h&z=13 3.2 Main Airlines Information Airline Phone Number Web Address American Airlines 800-981-4757 http://www.aa.com Spirit 787-253-3606 787-253-3760 787-253-3304 http://www.spirit.com Jet Blue 800-538-2583 http://www.jetblue.com US Airways Cape Air (Virgin Islands) Delta Airlines United Airlines 800-622-1015 787-253-1919 787-253-1121 787-791-2110 787-791-8437 787-253-0610 787-253-2060 787-253-1350 787-253-0410 787-253-2980 787-253-3274 http://www.usairways.com/ http://www.flycapeair.com http://www.delta.com http://www.united.com/ Southwest Airlines 1-800-435-9792 http://www.southwest.com/ 3.3 Rental Cars Both SJU and BQN airports offer rental cars. Use AVIS with AWD number B920505 for the P&W preferred rate which includes all insurance so please decline everything. If you prefer other rental car agencies, use the P&W rate as the benchmark as anything higher will not get reimbursed. A weekly rental should be about $250 and a monthly rental about $800 all inclusive for a full size. You can book at either airport and renew the rental at either airport. When renting monthly, when you fly back it s cheaper to pay parking than return and book another car. Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 6 of 13
3.4 Short term lodging - Hotels There are only two recommended hotels in the area. Both offer corporate rates so please make sure to request it. Hotel Information Rate Marriott Courtyard Villa Montaña Full service Marriott including restaurant, room service, bar and casino. Business hotel with all amenities US business travellers are accustomed to. http://www.marriott.com/hotels/travel/bqncy-courtyardaguadilla/ Resort style hotel best suited for families. Internet, cell phone service and breakfast are either limited or not available. Good choice if your family is travelling with you. http://www.villamontana.com/ $135 UTC Corporate Rate Plus $8 self parking $130 Infotech corporate rate 3.5 Long term lodging - Apartments There are a multitude of apartments or houses available for rent in the area. Apartments tend to be located by the beach and are typically small. Houses are located away from the beach but are large and comfortable. Apartments Travel time to office Information Isabela del Mar 10 minutes Large, new 3 bedroom apartments located against rocky sea side on a popular beach Isabela Beach Court http://www.isabeladelmar.com/ 10 minutes Large 3 bedroom apartments located by the water near a popular beach http://www.tommyrealty.com/projects/isabela.html Puerta del Mar 25 minutes Nice, new 2 bedroom apartments located on a cliff overlooking the ocean http://www.callcoll.com/new-developmentproject.php?id=107& 3.6 Restaurants This area offers primarily fast food restaurants, beach bar/restaurants and various restaurants for Mexican, Thai, Pizza or local food. Most restaurants are located on the main road (#2), by the airport (#110) or along the beach. Tips are usually not included and it s preferable to leave it separate as cash rather than add them to the credit card bill; 15% to 20% tip is customary. Visa and Mastercard are the most commonly used cards. American Express is not widely accepted. A very good meal in the area will cost in the range of $20 - $30. 3.7 ATM / ATH ATM machines are available but will typically charge a fee. Axon Puerto Rico has an ATM machine located in the lunch room which does not charge any fees for withdrawing money from US banks. Puerto Rico has a payment system called ATH (Pronounced Ah Teh Atcheh ). It is similar to a debit card system but no US based debit cards will work on this system. You may be asked when paying with a credit card so just say credit. Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 7 of 13
3.8 Office location The official Axon Puerto Rico address is: Axon Puerto Rico 605 Industrial Avenue Isabela, PR 00662 http://maps.google.com/maps?f=d&source=s_d&saddr=18.481207,- 67.030281&daddr=&hl=en&geocode=&mra=mi&mrsp=0&sz=18&sll=18.481257,- 67.029369&sspn=0.002651,0.004812&ie=UTF8&t=h&z=18 3.9 Axon Puerto Rico Contacts Name Position Contact information Rolando Merino Gretchen Shea Frances Meléndez Susy Jové Gamaliel Rivera Roberto Caro Janine Ellín General Manager UTC Delivery Manager Axon Puerto Rico Administration HR Manager Financial Manager ACE/ Export Control Manager Practice Manager EAS Mobile: 954-465-7699 Office: 787-609-5105 rolando.merino@hcl.com Mobile: 860-997-7599 Office: 787-609-5126 gretchen.shea@pw.utc.com Office: 787-609-5104 frances.melendez@pw.utc.com Mobile: 787-717-4958 Office: 787-609-5100 hilda.jove@pw.utc.com Office: 787-609-5100 gamaliel.rivera@pw.utc.com Mobile: 787-518-2964 Office: 787-609-5100 roberto.caro@pw.utc.com Office: 787-609-5123 janine.ellin@pw.utc.com Miguel Mendez Jose Ruiz Jennifer Vega Ariel E. Rodriguez Practice Manager - Infrastructure Services Practice Manager Costumer Application Services Facilities Manager IT Manager Office: 1 787 609-5143 Mobile: 939-202-1749 miguel.mendez@pw.utc.com Office: 1-787-609-5121 jose.ruiz2@pw.utc.com Office: 1-787-609-5145 Jennifer.vega@pw.utc.com Office: 1-787-609-5142 Ariel.rodriguez@pw.utc.com Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 8 of 13
3.10 Identification You must notify your visit with 24 hours in advance by registering at our web site at http://www.axonpr.com and following the 2 easy steps. Make sure to bring proof of citizenship (original birth certificate, passport and US Resident Card (if applicable)) and a valid picture ID issued from a government agency (drivers license, Military ID). An Axon Puerto Rico badge will be given to you typically on the day of arrival. If you are a US citizen or US Resident Card holder, this badge will allow full entry to the facilities. If you are a foreign national, because this is an ITAR facility you will require an escort at all times and your access will be restricted to certain areas. You must wear you badge in a visible location and scan all entries and exits even if someone else opened the door ahead of you. 3.11 Axon laptops Axon laptops (must have an HCL AXON asset tag) are allowed in the facilities but can only be operated in Axon reserved areas. Please check with on site management prior to operating your Axon laptop. 3.12 2014 Observed Holidays DATE HOLIDAY 1-Jan 6-Jan 18-Apr 26-May 4-Jul 25-Jul New Year s Day Three Kings Day (Epiphany) Good Friday Memorial Day (Last Monday in May) United States Independence Day Puerto Rico Constitution Day 1-Sep Labor Day 27-Nov Thanksgiving 28-Nov 25-Dec Floating Day Christmas Sources: Labor & Human Resources Department Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 9 of 13
3.13 Emergency Numbers Contact Phone Number Life Threatening Emergencies Emergencias Poison Control Center Centro Control de Envenenamiento Centro Médico, Río Piedras Air Ambulance Ambulancia Aérea Centro Médico Río Piedras Fire Department Departamento de Bomberos Police Department Departamento de Policía Child Abuse Center Registry Centro de Registro de Abuso de Menores Rape Crisis Center Centro de Crisis de Abuso Sexual 911 1-800-222-1222 787-777-2770 787-756-3424 787-777-3535 ext 1904 787-343-2330 787-872-9000 787-343-2020 787-749-1333 787-833-7140 3.14 Doctors & Hospitals Hospital Name & Address Phone Number Arecibo Metropolitano de Arecibo 2 Zona Industrial Víctor Rojas, Arecibo Doctor Center Hospital Arecibo Carr 2 Km 80.1, Arecibo Hospital Dr. Susoni, Inc. La Palma y Víctor Rojas, Arecibo 787-650-0020 787-878-0000 787-878-1010 Hospital Cayetano Coll y Toste Coll y Toste, Arecibo 787-817-8446 Isabela Centro Medicina Primaria de Isabela Ave Agustín R Calero Km 1.4, Isabela Policlínica del Atlántico Rt 2 Km 111.3 Bo Mora, Isabela Aguadilla 787-872-2373 787-830-7737 Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 10 of 13
Hospital Name & Address Aguadilla Medical Rt 2 Km 129.3, Aguadilla Hospital Buen Samaritano Carr 2 Km 141.7 Bo Caimital Bajo, Aguadilla 787-882-0303 787-891-2830 787-658-0000 787-819-0800 787-819-0844 787-819-0955 787-819-0760 Phone Number Añasco Prefer Emergency and Critical Care Carr 402 Km 1.8, Añasco 787-826-3520 787-826-3480 Hospital San Carlos Borromeo 550-S Concepción Vera Ayala, Moca Moca Mayaguez 787-877-8000 Centro Médico Universitario Dr. Ramón Emeterio Betances 410 Ave Hostos, Mayaguez Hospital San Antonio 18 Post, Mayaguez Yaguez Community Clinic 117 Estación, Mayaguez Hospital Bella Vista Cerro Las Mesas, Mayaguez Clínica Española Inc. Balboa Bo La Quinta, Mayaguez 787-652-9200 787-834-0050 787-832-8444 787-805-7440 787-832-8445 787-832-8446 787-832-8447 787-834-6000 787-265-6255 787-833-8190 787-805-3580 787-805-3590 787-834-6007 787-832-5480 787-833-1088 787-834-6016 787-832-0404 Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 11 of 13
Hospital Perea 15 Dr Basora, Mayaguez Hospital Name & Address 787-834-0101 787-834-0114 787-265-2455 787-805-5599 787-805-5700 787-805-5810 787-805-6040 787-805-6115 787-831-3199 787-832-3009 787-833-1537 787-834-0160 787-834-8930 787-834-0128 Phone Number 3.15 Transportation Services Taxi Cabs Company Phone Number City Plaza del Norte Taxi 787-879-2393 Arecibo Arecibo Taxi Cab 787-878-2929 Arecibo Taxi India 787-879-2222 Arecibo Trans Ad PR Inc. 787-890-1052 Aguadilla Taxi Western Bank 787-832-0563 787-832-0562 Mayaguez Portaltaxi Sun & Tours 787-371-3037 Añasco Asociación White Taxi Cab 787-832-1115 787-832-1154 Mayaguez City Taxi 787-265-1992 Mayaguez Torremar Taxi & Guagua Escolar 939-717-6639 Isabela Línea Sultana Edwin González 3.16 Dry Cleaners 787-832-2502 787-832-1041 787-383-3535 787-252-4146 Mayaguez Aguada Dry Cleaner Location Phone Number Plaza Dry Cleaners Carr 2 Km 111.4, Isabela 787-830-1460 Aguadilla One Hour Dry Cleaner 84 Progreso, Aguadilla 787-882-8103 Grafals Dry Cleaners Carr 110 Km 6.4, Aguadilla 787-890-3900 Negrón Dry Cleaners Carr 107 Km 1.0, Aguadilla 787-891-6909 Aguadilla Dry Cleaners Gate 5 Shopping Center, Aguadilla 787-890-7935 Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 12 of 13
3.17 Shopping Malls Name Location Phone Number Plaza Isabela Shopping Center Carr 2 Km 111.6, Isabela Aguadilla Mall Carr 2 Km 126.2, Aguadilla 787-882-0014 Mayaguez Mall Carr 2, Mayagüez 787-834-2760 Western Plaza Shopping Center Plaza del Atlántico Mall Plaza del Norte Mall Carr 2, Mayagüez Carr 2, Arecibo Carr 2 Km 81.9, Arecibo 787-879-1599 787-879-2441 787-878-0700 787-879-1699 Prime Outlets 1 Prime Outlets Blvd., Barceloneta 787-846-5300 Axon_PR_On-Boarding_Information_v4 22/10/2013 Page 13 of 13