MEMBER S CHOICE: THE REQUESTED SPANISH PHRASES FOR THE PHARMACY STEPHANIE LANGSTON, MFLE

MEMBER S CHOICE: THE REQUESTED SPANISH PHRASES FOR THE PHARMACY STEPHANIE LANGSTON, MFLE

MEMBER S CHOICE: THE REQUESTED SPANISH PHRASES FOR THE ACTIVITY DESCRIPTION Verification of identity, drug allergies and current medications of all pharmacy patients is a must. When the patient only speaks Spanish, this basic task becomes much more complex. This course will teach you how to confidently obtain that information and how to give both basic instructions for use and specific directions and warnings that were specifically requested by freece members. You will be able to confirm that a patient understands the prescription directions, counsel on issues such as not sharing prescription medications, obtaining prior authorization for refills, taking a medication regularly even if symptoms are not present, and warning of drug interactions. Whether you don't know a single word in Spanish or have taken Spanish in college, you will find this course to be beneficial. TARGET AUDIENCE The target audience for this activity is pharmacists, pharmacy technicians, and nurses in hospital, community, and retail pharmacy settings. PHARMACY ACCREDITATION PHARMACY PharmCon, Inc. is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. NURSING PharmCon, Inc. is approved by the California Board of Registered Nursing (Provider Number CEP 13649) and the Florida Board of Nursing (Provider Number 50-3515). Activities approved by the CA BRN and the FL BN are accepted by most State Boards of Nursing. CE hours provided by PharmCon, Inc. meet the ANCC criteria for formally approved continuing education hours. The ACPE is listed by the AANP as an acceptable, accredited continuing education organization for applicants seeking renewal through continuing education credit. For additional information, please visit http://www.nursecredentialing.org/renewalrequirements.aspx LEARNING OBJECTIVES After completing this activity, the pharmacist and nurse will be able to: Identify how to greet a Spanish-speaking patient and utilize phrases that aid in comprehension Interpret personal information such as name, address, date of birth, drug allergies, current medications (Rx, OTC and herbal remedies) and insurance information Express common directions for use in Spanish and specific directions and warnings requested by pharmacy professionals Recognize how to confirm comprehension of directions for use and instruct a patient in Spanish on when to see a doctor After completing this activity, the pharmacy technician will be able to: Identify how to greet a Spanish-speaking patient Learn common terms to refer a patient to pharmacist or a doctor Universal Activity No.: 0798-0000-14-023-H04-P&T Credits: 1 contact hour (0.1 CEU) Release Date: October 14, 2014 Expiration Date: October 14, 2016 ACTIVITY TYPE Knowledge-Based Home Study Webcast FINANCIAL SUPPORT BY Pharmaceutical Education Consultants, Inc. 1

ABOUT THE AUTHOR Stephanie Langston teaches Spanish at Georgia Perimeter College both face-to-face at the Newton campus and online. She leads Spanish instructor trainings at GPC and was the first GPC Spanish Instructor to teach online. She also taught for the Georgia Institute of Technology and Oxford College of Emory University. Stephanie is the President, Curriculum Director and Lead Instructor of Hands on Spanish, Inc. (www.handsonspanish.com). Her company's programs include "Pharmacy Spanish" (approved for 12 hours of ACPE credit), "Spanish for Nurses" (20 hours of ANCC credit), "Spanish for the Courts," "WeBspanol" (an online conversational tutorial) and "Uno, Dos, Tres" (a Spanish program for children). The programs are offered online at www.handsonspanish.com in multimedia format. She also led the development of 200 hours of Spanish curriculum customized for the Immigration and Customs Enforcements Agents of the Department of Homeland Security. New agents must take and pass the Spanish course in order to proceed with their training. She has developed curriculum for the Institute for Continuing Judicial Education, the Georgia Center at the University of Georia, the College of Pharmacy at the University of Georgia, the American Academy of Orthotists and Prosthetists, and the Florida College of Advanced Judicial studies, among other organizations. She lives in Monroe, GA with her husband, Chris, her son, Emery, and her daughter, Maya (both adopted from Colombia). They are active in their church and are avid travelers (42 countries and counting). She also enjoys swimming, biking, singing, dancing, playing the piano and playing tennis. Stephanie Langston, MFLE Owner, Hands on Spanish FACULTY DISCLOSURE It is the policy of PharmCon, Inc. to require the disclosure of the existence of any significant financial interest or any other relationship a faculty member or a sponsor has with the manufacturer of any commercial product(s) and/or service(s) discussed in an educational activity. Stephanie Langston reports no actual or potential conflict of interest in relation to this activity. Peer review of the material in this CE activity was conducted to assess and resolve potential conflict of interest. Reviewers unanimously found that the activity is fair balanced and lacks commercial bias. Please Note: PharmCon, Inc. does not view the existence of relationships as an implication of bias or that the value of the material is decreased. The content of the activity was planned to be balanced and objective. Occasionally, authors may express opinions that represent their own viewpoint. Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient or pharmacy management. Conclusions drawn by participants should be derived from objective analysis of scientific data presented from this monograph and other unrelated sources. 2

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ACTIVITY TEST 1. Approximately what percentage of Spanish prescription labels have errors (according to the study "Accuracy of Computer-Generated, Spanish-Language Medicine Labels")? A. 10% B. 25% C. 50% D. 90% 2. How many sounds does the Spanish vowel a make? A. One B. Two C. Three D. None; it is silent 3. How do you ask a Spanish-speaking patient for his or her date of birth? A. Cuánto pesa? B. Cuál es su dirección? C. Cuál es su fecha de nacimiento? D. Cuál es su nombre completo? 4. Which would you say if you needed a patient to speak more slowly? A. Comprende? B. Quiere hablar con el farmacéutico? C. Favor de llamarnos si tenga preguntas. D. Hable más despacio, por favor. 5. Which phrase is related to insurance? A. Tiene usted seguro médico? B. Puede leer estas instrucciones? C. Prefiere una etiqueta escrita en español? D. Haga una cita con su doctor para pedirle más surtidos. 12

6. Which phrase is related to refills? A. Tiene usted seguro médico? B. Puede leer estas instrucciones? C. Prefiere una etiqueta escrita en español? D. Haga una cita con su doctor para pedirle más surtidos. 7. Which phrase is related to the prescription label? A. Tiene usted seguro médico? B. Cuándo va a ver a su doctor? C. Prefiere una etiqueta escrita en español? D. Haga una cita con su doctor para pedirle más surtidos. 8. Which of the following refers to a quantity of medicine? A. Aplique en las areas afectadas. B. Almacene esta medicina en el refrigerador. C. Tome dos cucharaditas. D. Tome esta medicina cada cuatro horas. 9. Which of the following refers to the frequency that a patient should take the medication? A. Aplique en las areas afectadas. B. Almacene esta medicina en el refrigerador. C. Tome dos cucharaditas. D. Tome esta medicina cada cuatro horas. 10. Which of the following refers to medication storage? A. Aplique en las areas afectadas. B. Almacene esta medicina en el refrigerador. C. Tome dos cucharaditas. D. Tome esta medicina cada cuatro horas. Please submit your final responses on freece.com. Thank you. 13