Datablue Market Watch

2015 Atlanta Association of Legal Administrators Datablue Market Watch Presented by: Datablue 41 Charnock Street Beverly, MA 01915 978-852-2806

Table of Contents How the Survey Works... 1 Survey Jobs... 2 Survey Job Descriptions... 3 Data Input Instructions... 11 2015 Subscription Form... 13

How the Survey Works Thank you for participating in the 2015 AALA Datablue Market Watch Survey. Your participation is greatly appreciated. SURVEY DEADLINE: July 15, 2015 RETURN SURVEY TO: DATABLUE AALA has contracted with Datablue, an independent research firm, to conduct the 2015 survey. Return your survey directly to Datablue, not the AALA. Be sure that you complete and return the 2015 AALA Market Watch Survey no later than Wednesday, July 15, 2015. Individual firm data will not be disclosed. All data used in the survey will be maintained in strictest confidence. All data must be as of June 1, 2015. The survey report will present averages by job for both actual salary levels and salary ranges. The survey will include results by firm size. The following reports will be produced: 1. All Participants 2. 1-25 Attorneys 3. 26-50 Attorneys 4. 51-150 Attorneys 5. 151+ Attorneys The survey will also include a summary of benefits offered. The cost of the AALA Market Watch Compensation & Benefits Survey is: AALA Member Participant: $150.00 AALA Member Non-Participant: $250.00 Non-AALA Member: $350.00 If you have any questions regarding the final report, please do not hesitate to contact Betsy Wells, at 770-399-9500 or at bwells@fh2.com. The survey will be emailed at the end of September. Page 1

Survey Jobs 1. Receptionist/Switchboard Operator 2. Administrative Assistant 3. Legal/Executive Secretary I 4. Legal/Executive Secretary II 5. Legal/Executive Secretary III 6. Legal/Executive Secretary IV 7. Legal/Executive Secretary V 8. Legal Secretary Work/Floor Coordinator 9. Legal Secretary Manager 10. Executive Assistant 11. Word Processor 12. Word Processing Coordinator 13. Word Processing Supervisor/Manager 14. Payroll Manager 15. Payroll Specialist 16. Billings Specialist 17. Billing Supervisor/Manager 18. Collections Specialist 19. Collections Supervisor/Manager 20. Accounts Receivable Specialist 21. Accounts Payable Specialist 22. Accountant 23. General Accounting Manager 24. Controller 25. Human Resources Coordinator 26. Human Resources Generalist 27. Benefits Manager 28. Human Resources Manager 29. Staff Recruiting Coordinator 30. Attorney Recruiting Coordinator 31. Technical Training Specialist 32. Technical Training Supervisor/Manager 33. Audio Visual Specialist/Coordinator 34. Help Desk Analyst 35. Desktop Support Technician 36. Applications Support Analyst 37. Network Engineer 38. Telecom Analyst/Technician 39. IS Operations Manager 40. Database Administrator 41. Marketing/Client Services Coordinator 42. Events Coordinator 43. Marketing/Client Services Manager 44. Library Assistant 45. Reference Librarian 46. Library Manager 47. Records Clerk 48. Records Coordinator 49. Records Manager 50. Conflicts Analyst 51. Conflicts Coordinator 52. Conference Services Attendant 53. Conference Services Supervisor/Manager 54. Messenger/Courier 55. Supply/Purchasing Clerk/Coordinator 56. Facilities/Office Services Clerk 57. Office Services Supervisor/Manager 58. Case Clerk/Project Assistant 59. Paralegal I 60. Paralegal II 61. Paralegal III 62. Paralegal IV 63. Paralegal Supervisor/Manager 64. Patent Agent 65. Litigation Support Analyst/Specialist 66. Docketing Clerk 67. Nurse Consultant/Specialist 68. Principal Administrator 69. Office Manager/Branch Office Manager Page 2

1. Receptionist/ Switchboard Operator Responds to requests for information from callers and visitors. Connects callers and visitors to their requested party. May accept deliveries, reserve conference rooms and perform basic clerical duties. 2. Administrative Assistant Provides clerical and administrative support to a team of legal professionals, made up of attorneys and secretaries or to an administrative support department (HR, Marketing etc.). 3. Legal/Executive Secretary I 4. Legal/Executive Secretary II 5. Legal/Executive Secretary III 6. Legal/Executive Secretary IV 7. Legal/Executive Secretary V 8. Legal Secretary Work/Floor Coordinator 9 Legal Secretary Manager Provides secretarial support to attorneys and/or paralegals. Performs a broad range of complex clerical duties that require knowledge of legal procedures and terminology. One to 2 years of related work experience required. Provides secretarial support to attorneys and/or paralegals. Performs a broad range of complex clerical duties that require knowledge of legal procedures and terminology. Three to 10 years of related work experience required. Provides secretarial support to attorneys and/or paralegals. Performs a broad range of complex clerical duties that require knowledge of legal procedures and terminology. Eleven to 15 years of related work experience required. Provides secretarial support to attorneys and/or paralegals. Performs a broad range of complex clerical duties that require knowledge of legal procedures and terminology. Sixteen to 20 years of related work experience required. Provides secretarial support to attorneys and/or paralegals. Performs a broad range of complex clerical duties that require knowledge of legal procedures and terminology. 21+ years of experience required. Coordinates the day-to-day operations of a group of legal secretaries for an assigned floor or department. May assist with pairing of attorneys and coordinates floor coverage. Directs and manages the legal secretary program for an office or department. Establishes and maintains quality operation standards. May interface with partners and law firm executives. Does not typically function as a working supervisor. 10. Executive Assistant Responsible for the management of complex, specialized, and administrative activities for the Executive Partner, Administrative Manager, Managing Partner or Executive Director. Page 3

11. Word Processor Produces and proofreads technically varied and complex legal documents and reports through the operation of word processing equipment. 12. Word Processing Coordinator 13. Word Processing Supervisor/Manager Under the supervision of the department manager, handles word processing day-to-day workflow. Ensures that work has been proofread prior to leaving the department. Supervises trains and coordinates daily activities of Word Processors including work schedules and assignments. Responsible for the management and operation of the firm's word processing center. 14. Payroll Manager Manages the preparation and distribution of the firm s payrolls from single or multiple locations. Ensures that all federal, state and local taxes, Social Security contributions, contributions to employee benefit programs, and other deductions are withheld from individual paychecks. 15. Payroll Specialist Enters data necessary for the preparation, processing, and distribution of the firm's hourly and salaried payrolls. 16. Billing Specialist Receives, assembles, and produces client-billing statements in conformity with firm policies and conventions. Reviews general ledger postings arising from bill edit and corrects errors. Provides audit request information or client statistics for attorneys. 17. Billing Supervisor/Manager Oversee the general operations of billing activities. Responsible for the planning, supervision, and coordination of firm client billing activities. Oversees the posting of cash receipts. Monitors attorney time postings. Compiles data and prepares statistical reports for internal and external reporting. 18. Collections Specialist Responsible for the review, monitoring, and reporting of all delinquent and aging client accounts to ensure that established firm guidelines are met. Prepares and distributes reminder letters on delinquent accounts receivable to clients. 19. Collections Supervisor/Manager Oversee the general operations of collections department. Responsible for the planning, supervision, and coordination of firm clients accounts receivable activities. Monitors client intake process for effective risk management. Monitors Accounts Receivables and notifies billing attorney and/or client regarding delinquent accounts. Monitors daily cash receipts and compiles related data and reports. Page 4

20. Accounts Receivable Specialist 21. Accounts Payable Specialist Performs routine accounting duties which may include one or more of the following duties: creates and maintains accounting records; reviews financial transactions for accuracy; posts and balances financial ledgers; reconciles bank accounts; prepares sales tax returns; reviews and posts collections into the financial system. Performs routine accounting duties which may include reviewing, assembling and processing vouchers in the financial system according to the Firm s expense policies and procedures. 22. Accountant Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records. Prepares various accounting reports. Instructs and/or assigns work to accounting clerks engaged in general accounting. Coordinates accounting matters with other departments and locations. Utilizes computer to input, retrieve or display accounting information. Undergraduate degree or related experience required. 23. General Accounting Manager Manages the firm's general accounting functions and the preparation of reports and statistics reflecting earnings, profits, cash and draw balances, and other financial results. Oversees payroll, accounts payable, and other related accounting activities. Reviews budgets and expense variance reports. 24. Controller Responsible for the timely and accurate reporting of all financial data and provides financial reports required by firm management and regulatory and rating agencies. Directs and controls the cost accounting, general accounting and budgeting factions. Directs internal audits. 25. Human Resources Coordinator 26. Human Resources Generalist Assists with the administration of a variety of human resources functions that may include benefits, time and attendance, leave accruals, employee activities and events, data entry, etc. Performs one or more of the following human resources generalist functions duties: staff recruitment, performance management, employee relations, and retention activities. 27. Benefits Manager Plans, organizes, and supervises the development, implementation, and maintenance of the Firm's benefit plans and programs. 28. Human Resources Manager Responsible for personnel matters to include hiring, new employee orientation, assignments, performance management, employee records, and employee relations. May be responsible for departmental management such as receptionists, Word Processing Manager or Recruiting Manager. Page 5

29. Staff Recruiting Coordinator 30. Attorney Recruiting Coordinator 31. Technical Training Specialist 32. Technical Training Supervisor/Manager 33. Audio Visual Specialist/ Coordinator Oversees the daily administration of the staff recruiting functions. Oversees the day-to-day administration of the recruiting efforts to include the summer program, on campus recruiting, and fall recruiting efforts. Administers training programs on technology systems and software applications and new-hire training in both one-on-one and classroom format. Manages, plans, designs, coordinates and supervises all technology training programs for the firm. Has direct supervision of all Trainers. Provides audiovisual support in meetings and seminars, assist staff and attorneys in scheduling, training, and performing Video Conference calls. Create and digitize video in varying formats. Research Audio Visual technology to develop resources within the department. One to five years of related work experience required. 34. Help Desk Analyst Serves as first level support for customers with technology problems; documents, categorizes and assesses support calls; takes appropriate corrective actions; and escalates the problem as required. 35. Desktop Support Technician 36. Applications Support Analyst Responsible for the support of desktop technology hardware, including desktop computers, laptops, docking stations, printers and peripherals. Works closely with the Help Desk for problem tracking and reporting. Responsible for general level two software support of all LAN and PC software applications. May be individually responsible for one or more specific LAN applications such as document management or time and billing with responsibilities including initial software installation and configuration plus on-going testing and loading of enhancements and upgrades. Works closely with the Help Desk for problem tracking and reporting. 37. Network Engineer Responsible for all operational aspects of the computer network including desktop (hardware) and printer support, server hardware and software support, general software applications support, network security, network backup and restore, internal and external email systems and interfaces, network and server performance monitoring, WAN connectivity and software distribution. Supervises IT technicians. Page 6

38. Telecom Analyst/ Technician Responsible for the day-to-day administration and support of systems, which may include phone, voice-mail, personal pager, audio-visual, PDA s, cellular phones and paging systems. Manages the telephone switch and voice mail systems, performing changes and maintenance on each. 39. IS Operations Manager Plans, manages and controls the activities of computer operations, exclusive of the systems and programming function. Develops and establishes department standards and procedures, and assigns work to the operations staff. Provided leadership and technical guidance regarding client/server infrastructure including standards, policies and procedures. 40. Database Administrator Manages and support all aspects of database technology for the firm including: designing and ensuring database integrity and security; managing all aspects of database backup and restore; logical and physical database design; database and server performance monitoring and tuning; evaluation of database management systems and tool sets; and development of database standards and procedures. 41. Marketing/Client Services Coordinator Coordinates specific marketing and business development activities for the Marketing Department. Assists the Director of Marketing with execution of marketing functions under his/her direction and manages smaller marketing projects independently. 42. Events Coordinator Coordinates specific firm activities and special events. Usually part of the Marketing Department, but could report to Conference Services or Human Resources. 43. Marketing/Client Services Manager Coordinates the marketing activity for a local office and serves as marketing manager for that location. Works closely with the Chief Marketing Officer to implement the overall Firm marketing strategy and execute tactical programs. Promotes the sale of the organization s services in the media, purchases advertising, organizes public relations programs, disseminates press releases and maintains contacts with the media. 44. Library Assistant Performs clerical services including routing of publications, shelving, preparing invoices for payment, maintenance of collection, and subscription renewals. This position may include clerks or assistants called library mail clerk, technical services clerk, interlibrary loan clerk, or billing clerk. 45. Reference Librarian Performs a variety of reference work including sophisticated research requests. Position requires a Masters in Library Science (MLS), JD, or equivalent advanced degree. Page 7

46. Library Manager Develops and maintains policies for library and handles the expenses and negotiations for researching at external sites. Manages classification and circulation of all materials. Position requires a Masters in Library Science (MLS), JD, or equivalent advanced degree. 47. Records Clerk Under direct supervision, manually or electronically tracks location of files. Understand storage purpose and procedures. Processes incoming client and attorney/departmental administrative files. 48. Records Coordinator Responsible for maintaining files, records and records management program. Coordinates day-today work and provides training and orientation for all new staff. Coordinates adherence to retention and destruction policies. 49. Records Manager Responsible for the daily operations of the Records Center. Coordinates the timely delivery of files from storage, maintenance of records management database, inactive storage procedures, and the security and preservations of records sent to storage. May function as a working supervisor. 50. Conflicts Analyst Responsible for conflict checking processes and procedures and providing conflict research on all incoming client matters including the review of all data and report creation. 51. Conflicts Coordinator Responsible for coordinating the workflow of the conflict checking process. Understands the conflict checking purpose and procedures, assists in the development of training programs. Explains conflict forms and procedures to attorneys, paralegals and other staff. 52. Conference Services Attendant 53. Conference Services Supervisor/Manager Performs daily kitchen and conference rooms duties to include setting up food/beverages/audio-visual equipment, and maintaining cleanliness. Ensures conference rooms are provided with appropriate supplies and may perform minor maintenance services throughout the conference center. Coordinates meetings and events held both on and off firm premises. Manages the day-to-day activities of the conference center including the booking of conference rooms, making arrangements for catering, audio/visual set-ups, etc. 54. Messenger/Courier Delivers letters, packages and records to and from outside organizations. May also perform additional duties such as general maintenance, box relocation, office moves, etc. Page 8

55. Supply/Purchasing Clerk/Coordinator 56. Facilities/Office Services Clerk 57. Office Services Supervisor/Manager 58. Case Clerk/ Project Assistant Responsible for supply inventory, ordering, receiving, checking and submitting invoices for approval. May participate in recommending vendors and evaluating suppliers and services. Maintains statistics on stock levels, usage, etc. Performs a variety of routine tasks including receiving, sorting and delivering U.S. and interoffice mail, mail services such as Federal Express and UPS and posts outgoing mail. Maintains records on postage, registration of mail and outgoing packages. May be used to deliver packages as part of in house courier service. Administers day-to-day office services activities. Coordinates activities such as the mailroom, copy center, facsimile center, messenger services, office supplies and general purchasing requests. Arranges for office moves and coordinates some office maintenance services such as furniture maintenance and small office repairs. May also be responsible for equipment purchase and maintenance. Under general supervision, performs clerical duties, which are billed to the client under the direction of a paralegal or attorney. May include billing, filing, indexing deposition summaries, posting docket entries, and preparing documents. 59. Paralegal I Under general supervision of an attorney, performs a range of substantive case-related duties. Must demonstrate an understanding of complex legal issues, possess strong verbal and written communication skills, have excellent organizational skills, and be able to work effectively under pressure while meeting critical timelines. Performs broad-based legal research. One to two years of related experience required. 60. Paralegal II Under general supervision of an attorney, performs a range of substantive case-related duties. Must demonstrate an understanding of complex legal issues, possess strong verbal and written communication skills, have excellent organizational skills, and be able to work effectively under pressure while meeting critical timelines. Performs broad-based legal research. Three to five years of related experience required. 61. Paralegal III Under general supervision of an attorney, performs a range of substantive case-related duties. Must demonstrate an understanding of complex legal issues, possess strong verbal and written communication skills, have excellent organizational skills, and be able to work effectively under pressure while meeting critical timelines. Performs broad-based legal research. Six to ten years of related experience required. Page 9

62. Paralegal IV Under general supervision of an attorney, performs a range of substantive case-related duties. Must demonstrate an understanding of complex legal issues, possess strong verbal and written communication skills, have excellent organizational skills, and be able to work effectively under pressure while meeting critical timelines. Performs broad-based legal research. Eleven+ years of related experience required. 63. Paralegal Supervisor/ Manager Under general supervision, is responsible for monitoring paralegal/legal assistant usage and productivity on a daily basis. Prepares staffing plans and budgets and coordinates special staffing for projects/cases. Directs the development and implementation of orientation, training, and continuing education. Takes an active role in selection, performance management, and compensation recommendations. Regularly interfaces with partners and law firm executives. 64. Patent Agent Reviews materials and literature to determine the possibility of patent grants on inventions and trademarks, and also the possibility of infringements. Prepares and files recommended patent applications and trademark registrations, litigates pending applications and registrations, including appeals and infringement. Four-year college degree and successful completion of the patent bar. 65. Litigation Support Analyst/Specialist Provides technology support for litigation case management end-users. Develops litigation technology solutions to meet client s needs for litigation case management, e-discovery and trial presentations. 66. Docketing Clerk Performs docketing tasks for the Trademark and Patent departments, including opening all mail, tracking deadlines in database, maintaining docket calendar, and responsible for maintaining patent and trademark files. 67. Nurse Consultant/ Specialist Organizes and analyzes medical records, case files and other medical documents. Prepares chronologies of healthcare events and assists attorneys in developing case management and trial strategy. 68. Principal Administrator Directs the development and implementation of policy in the areas of finance, human resources and general administration with the firm. Supervises several administrators or managers who may have responsibility for human resources, finance, information technology, administration facilities, etc. May support a specific office or region. 69. Office Manager/Branch Office Manager Manages a broad range of administrative matters related to the firm operations. Coordinates policy and procedures with the appropriate main office or law firm leaders to insure that full and complete procedures are in place covering all assigned functions. Execute other tasks of similar nature as assigned by management. Page 10

Data Input Instructions Organization Name Formal name of organization. Survey Contact The name of the person filling out the survey. (In case data verification is required.) Phone Number of Contact The telephone number of the person filling out the survey. (In case data verification is required.) E-mail The e-mail address of the person filling out the survey. (In case data verification is required.) Position When matching your positions to the surveyed jobs, please refer to the job description summaries enclosed in this packet. Number of Incumbents This refers to the number of incumbents included in the position being reported. Pay Rates All rates are to be reported on an annual basis as of June 1, 2015. Annual Average The annual salary. (Total annual salaries divided by the number of incumbents.) Lowest Paid The actual lowest paid salary in the surveyed job. Highest Paid The actual highest paid salary in the surveyed job. Page 11

Data Input Instructions Formal Minimum The annual minimum of the salary range or bottom step of a step system. Firms that do not utilize salary ranges should leave this field blank. Formal Maximum The annual maximum of the salary range or top step of a step system. Firms that do not utilize salary ranges should leave this field blank. Benefits Be sure to go to the Benefits tab on the input form to complete this section. EMAIL YOUR COMPLETED 2015 AALA DATABLUE MARKET WATCH SURVEY TO: Louise A. Waitkus Datablue 41 Charnock Street Beverly, MA 01915 Telephone: 978-852-2806 Fax: 866-852-8551 E-mail: lwaitkus@datablue.org Page 12

2015 Subscription Form Organization: Address: Person to Receive Survey: Title: Telephone: E-mail: Atlanta Area Firm Size 1-25 Attorneys 26-50 Attorneys 51-150 Attorneys 151+ Attorneys Subscription Request AALA Member Participant: $150.00 AALA Member Non-Participant: $250.00 Non-AALA Member: $350.00 Payment Method Payment enclosed. (Please make check payable to AALA) Name: Date: PLEASE SIGN & RETURN WITH PAYMENT (IF APPLICABLE) TO: Betsy Wells, CLM Friend, Hudak & Harris, LLP 3 Ravinia Drive, Suite 1700 Atlanta, GA 30346 770-399-9500 bwells@fh2.com DO NOT SEND COMPLETED SURVEYS TO THIS ADDRESS Page 13