MANAGED RECOVERY PROGRAM Application availability through comprehensive recovery lifecycle management
2 / 12 MANAGED RECOVERY PROGRAM Managed Recovery Program from Sungard Availability Services When you contract for the Managed Recovery Program (MRP), Sungard AS assumes responsibility for recovery on your behalf. Sungard AS experts develop your recovery plans and procedures, maintain them to ensure synchronization with changes in your production environment and completely manage the testing of IT Application recovery plans. Our staff is available 24/7 to also perform the recovery, in case your production environment suffers an outage. Expert management of recovery solution design, testing and maintenance Recovery performed by Sungard AS staff, with contractually guaranteed recovery time and recovery point objectives Lower cost, burden and risk than in-house solutions What s missing from your disaster recovery plan? More common than not, businesses cannot keep their recovery environments aligned with the ever-growing changes in business. Based on our experience, the most often encountered weaknesses in the planning and execution of availability strategies can be tied back to one of the following causes lack of alignment between production and recovery or high-availability environments, staff shortages and lack of process expertise in solution design, backup and restoration.
MANAGED RECOVERY PROGRAM 3 / 12 Recovery Readiness Accorded to an Aberdeen Group BC/DR survey 1, 62% of respondents have documented procedures in place for disaster recovery, however not all have measurable procedures (55% have standardized procedures that can be measured). Of those surveyed, 37% educate their organization on the documented procedures in preparing for a crisis. This means that they could have the best possible plan in place, but without an educated and prepared team, their chances of being recoverable are severely diminished. 1 Business Continuity and Disaster Recovery: Don t Go it Alone, Aberdeen Group, May 2013 Application availability through comprehensive recovery lifecycle management Almost two-thirds have documented procedures in place for business continuity and disaster recovery, but only about onethird educate their staff.
4 / 12 MANAGED RECOVERY PROGRAM Change management Changes in the production environment, which occur almost constantly, often are not synchronized with the recovery systems and plans. As a result of that disconnect, the restoration of systems and data can be significantly delayed, or even fail. Staffing General IT staff shortages may delay recovery testing, as personnel is needed to support the primary production site. In case of a largerscale disaster, IT staff may directly be affected and unable or unwilling to travel to a recovery location. Expertise During the planning and execution process, lack of experience with actual recoveries can create huge gaps. For every step in the recovery process there are numerous, common, human errors and process-related missteps that can occur. If not mitigated, these risks can lead to a slow or failed recovery. So, if you are grappling with issues related to keeping your secondary environment up to date, prioritizing projects and perfecting recovery processes internally, chances are very high that your peers share the same concerns. Managed Recovery Program key deliverables: Application technology and configuration mapping Recovery procedure documentation Testing program execution Post-test reporting Configuration and procedure Lifecycle maintenance
MANAGED RECOVERY PROGRAM 5 / 12 MRP services overview PROGRAM TRANSITION INITIAL TEST AND IMPROVEMENT OPPORTUNITIES Testing Program ONGOING Continuous Improvement Life Cycle Management PHASE PHASE PHASE
6 / 12 MANAGED RECOVERY PROGRAM The key components of Managed Recovery With the Managed Recovery Program, Sungard AS experts plan, implement, and manage the full recovery lifecycle, providing contractually guaranteed uptime during testing and disasters. Recovery infrastructure Actively maintained and highly efficient systems and storage, with low-cost options Data movement Transfer of data from production environments to recovery infrastructure Application recovery Restoration of application environments at the recovery location End-user access Rapid and efficient re-connection of business users to the recovered applications The Managed Recovery program includes: A dedicated Service Delivery Manager who is assigned to your organization and works seamlessly with your staff to coordinate the active maintenance and management of your solution Recovery procedure development and documentation, leveraging runbooks that are custom-developed for your applications environment A CMDB (Customer Configuration Repository Tool) that tracks assets and their interrelationships. Changes made to these assets can be tracked and then replicated in the recovery environment to ensure recoverability. Recovery procedure execution, including OS startup, network startup, and backup server startup, delivering contractually guaranteed recovery time and recovery point objectives Recovery management at time of test and at time of disaster Post-test reporting, including a detailed review of test activities, gap analysis (recovery achieved versus recovery objectives), recommendations for improvement, and remediation plans Program status reporting (monthly and quarterly) Recovery schedule and contract maintenance and updates If you choose to manage your recovery program internally, certain recovery support services can be provided individually, including: Operating System (OS) Restore Services Backup Server Restore Services Remote Console Access Recovery Network Startup Services Media Handling Services The recovery lifecycle The recovery lifecycle Sungard AS uses identifies recovery steps applicable to any IT environment, whether physical or virtual, simple or complex. Sungard AS not only created disaster recovery, but with over 30 years of experience, we have continued to refine the processes to help reduce risk, instill confidence, and delivery successful tests and recoveries.
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8 / 12 MANAGED RECOVERY PROGRAM Applications requiring expert recovery Customer Portals Customer Service Electronic Mail Communications Enterprise Resource Planning Financial Services Healthcare Systems Online Communities Online Order Systems Supply Chain Web Farms
MANAGED RECOVERY PROGRAM 9 / 12 Experience: the Sungard AS difference With more than 30 years of recovery experience, we know what a successful solution requires. We deliver the strategy, the management and technology necessary to manage real-life outages within real organizations. Our process expertise is the essential ingredient for ensuring a reliable recovery. And, using Sungard AS solutions can cost less than managing availability solutions on your own. Controlling cost, improving effectiveness To manage cost while delivering contractually guaranteed recovery time and recovery point objectives, Sungard AS applies a tiered approach to application availability. Our consulting team can work with you to rank applications and data by their criticality to your business operations. Our recovery specialists then design and deliver services that provide customized uptime by application, avoiding an expensive one-size-fits-all approach. Access to a combination of secure, shared cloud resources, along with dedicated and shared physical systems, can lower your costs still further. Application availability Sungard AS goes beyond infrastructure to deliver services customized to your specific applications environment. For example, applications aren t just restored they are restored and set up to perform as expected, too. Due to built-in data protection options, applications can be recovered to any point in time, to ensure availability even if data corruption occurs. And, end-users are reconnected seamlessly as part of the process. Everyday advantages Sungard AS expertise goes beyond recovery and can assist you in strengthening your production environment, too. Expert recovery testing can uncover gaps in a production environment, which, when addressed, improve processing and can even lower costs. Sungard AS-supplied recovery runbooks can be used for partial recovery of applications in a production environment. And the ready access to Sungard AS expertise can help you streamline or redesign protection systems, including complex backup, replication, snapshot and recovery software.
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MANAGED RECOVERY PROGRAM 11 / 12 Confidence from expertise There is a difference between on-paper theories and real-life, complex applications environments. There is also a difference between disaster recovery testing and real declaration events. With more than three decades of experience, Sungard AS understands that difference. We have supported thousands of disaster declarations, working within complex heterogeneous environments. That experience and expertise is why more than 7,000 companies choose Sungard Availability Services to ensure the availability of their business-critical applications.
Why choose Sungard AS? More than 30 years of experience supporting complex IT operations and providing availability management. Managed services ranging from hosting to virtualization to cloud, in a resilient, secure, enterprise-grade IT environment. Highly flexible tailored solutions to support customers unique business and IT requirements. Breadth of services and expertise to transform and operate business-critical hybrid IT environments. For more information please visit our website at: www./solutions Sungard Availability Services around the world North America Corporate Headquarters 680 E. Swedesford Road Wayne, PA 19087 800-468-7483 Belgium Pegasus Park De Kleetlaan 12b 1831 Diegem Belgium + 32 (0)2 513 36 18 France 93, Cours des Petites Ecuries 77185 Logne France + 33 (0)1 64 80 61 61 Ireland Unit 5 Beckett Way Park West Business Park Nangor Road Dublin 12 Ireland 1 800 36 59 65 + 353 (0)1 46 73 650 Luxembourg 6, Parc Syrdall L-5365 Münsbach Luxembourg + 352 35 73 05 30 Mexico Carr. Toluca Ixtapan de la Sal No. 556 4º Piso Col. Hipico Metepec Mexico 52140 + 52 (722) 270 882 Sweden Sandhamnsgatan 63 Box 27 157 102 52 Stockholm Sweden + 46 (0)8 666 32 00 info@sungardas.se Sungard IT Availability (India) Private Limited 2nd Floor, Wing 4, Cluster D MIDC Kharadi Knowledge Park Pune 411014 India + 91 20 673 10 400 info.asindia@ Sungard Availability Services UK Limited United Kingdom & European Head Office Unit B Heathrow Corporate Park Green Lane Hounslow Middlesex TW4 6ER + 44 20 8080 8002 0800 143 413 infoavail@ About Sungard Availability Services Sungard Availability Services provides managed IT services, information availability consulting services, business continuity management software, and disaster recovery services. To learn more, visit www. or call 1-888-270-3657 Trademark information Sungard Availability Services is a trademark of SunGard Data Systems Inc. or its affiliate used under license. All other trade names are trademarks or registered trademarks of their respective holders. Connect with Us 2014 Sungard Availability Services, all rights reserved. BRO-032 414