CLOUD MANAGED SERVICES FRAMEWORK E-BOOK
TABLE OF CONTENTS 1 Introduction 2 2 Operational Insight 3 3 Cloud Management Process Control 4 4 Infrastructure, Application & Data Security 5 5 Continuous Improvement 6 Page 1
INTRODUCTION When organizations deploy IT infrastructure in the cloud, they might start to encounter problems that they are not prepared for. Apps Associates is a leading provider of cloud managed services one of only a few companies with the coveted Managed Services Partner certification from Amazon Web Services (AWS). Our Cloud Managed Services Framework relies on the expertise of our consultants along with automated tools that we developed to deliver cloud management best practices. This ebook explains the delivery methodology of the Apps Associates Cloud Managed Services Framework which includes: Operational Insight Cloud Management Process Control Infrastructure, Application & Data Security Continuous Improvement Page 2
OPERATIONAL INSIGHT Cloud Usage Analytics Apps Associates collects critical cloud cost and usage data for each cloud instance and uses it to analyze, forecast, and optimize costs across your entire cloud portfolio Reporting Dashboards We make it easy for you to access data, visualize it in interactive dashboard reports, and deliver information and analytics across the enterprise Invoicing with Detailed Cost Center Chargebacks We help you to achieve greater efficiency by tracking and measuring your IT expenses by business unit. This enables you to charge each group accordingly Page 3
CLOUD MANAGEMENT PROCESS CONTROL Monitoring We continuously monitor your entire infrastructure environment, identify issues for resolution with real-time alerts, and keep your applications up and running 24x7 Automation We will configure and roll out complex systems and provision the resources your business needs at any given moment by bringing servers and storage online or offline as demand dictates Ticketing & Problem Resolution We enable you to track problems and prioritize support requests according to the impact of each issue on the business, optimizing the use of your IT resources Event Management Easily identify, track, and manage incidents, including the resulting actions needed to resolve them Knowledge Management We have created a best practices and problem resolution library so that it is easy to find and apply a fix to any issues that may arise Page 4
INFRASTRUCTURE, APPLICATION & DATA SECURITY Identity Management Manage and secure user identities in the cloud, and empower your organization with secure access to your cloud and company apps Single Sign On Give your users one-click access to all their web applications in the cloud Intrusion Detection & Prevention We constantly monitor your environment, detect and prevent intrusion attempts, and identify potential threats to your data Perimeter Assessment Apps Associates conducts security assessments of your network infrastructure and web applications, identify any perimeter vulnerabilities, and block them before problems can arise. Page 5
CONTINUOUS IMPROVEMENT Best Practices Library Our Best Practices Library is a continually growing resource repository with the latest information about best practices, problem resolution and innovations that enhance our delivery methodology Documentation Our step-by-step documentation process delivers technically complex information in a clear, concise, and usable format Training Our advanced training methodology helps your staff to enhance existing skills, acquire new skills and enhance overall performance Innovation We are constantly innovating to improve our cloud managed services and enhancing your cloud infrastructure with the latest innovations from AWS. Page 6
SUMMARY Operational Insight Cloud Management Process Control Infrastructure, Application & Data Security Continuous Improvement Cloud Usage Analytics Monitoring Identity Management Best Practices Library Reporting Dashboards Automation Single Sign On Documentation Invoicing with Detailed Ticketing and Problem Intrusion Detection & Cost Center Chargebacks Resolution Prevention Training Event Management Perimeter Assessment Innovation Knowledge Management Page 7
ABOUT APPS ASSOCIATES Founded in 2002, Apps Associates is a global provider of business and technology consulting services that partners with companies to help them maximize the value from their IT investments. Services range from new technology deployments to 24x7 global support services with practices in BI, ERP, CRM, Integration, Cloud Services, Infrastructure, Testing Services and Custom Development. North America (HQ) Asia Europe Middle East www.appsassociates.com Page 8