BETTER BUSINESS FORESIGHT THROUGH SHARPER TECHNOLOGICAL INSIGHT.
|
|
- Angelica Wilcox
- 8 years ago
- Views:
Transcription
1 BETTER BUSINESS FORESIGHT THROUGH SHARPER TECHNOLOGICAL INSIGHT. FixOmatic DO BUSINESS BETTER
2 AUTOMATION: THE KEY TO SERVICE INNOVATION Automation has now become one of the top priorities of CIOs and CTOs. This change in trend is ascribed to the fact that an automated enterprise enjoys significant cost reduction in IT operations, skill rationalization, process standardization and integration with desired service levels. The future of IT Infrastructure Services is also dependent on automation and standardization. So it isn t surprising that today s technology-driven businesses are placing greater emphasis on automation for optimization of low end activities, cloud computing for optimum utilization of assets, IT service standardization & management and organization-wide self service solutions, among others. Most managed services models are based on manpower and static tools. This accounts for the largest expense in managed services. Effective change, configuration and provisioning are all done through human intervention. As long as customers are tied up with such linear models, they keep facing operational challenges and administrative overheads. This is because the complexity of IT environments increases everyday, but people efficiency gets saturated. The benefits of service based models are outplayed by lack of productivity improvements, and hence customers cannot leverage utility themes... The reason why more and more enterprises are seeking opportunities for automation. WIPRO EMBRACING NEXT GENERATION AUTOMATION Leveraging decades of experience in managing diverse IT environments, Wipro has put together the right people and processes to develop a suite of next generation automation tools. This makes it easy to nurture, sustain and grow your IT support infrastructure while maintaining your business edge. GET THE FixOmatic TM EDGE Wipro FixOmatic is a suite of next generation IT Infrastructure Automation solutions spanning Datacentre, End User Computing and Customized Autonomics Development. Our transformational solutions shift the paradigm of infrastructure management from remedial to proactive services through Self-Healing, Self-Service and Predictive Analytics (Solution diagram 1 & 1.1 ). FixOmatic TM SELF-HEAL FixOmatic Self-Heal is designed to dynamically detect, diagnose and auto-correct incidents (Ref: Solution diagram 1.2) as they occur in the customer s Datacenter or End User environments. Most incidents are automatically self-healed even before the user becomes aware of their existence. Others undergo event correlation and get auto-logged as service desk tickets. These are fixed through prompt resolution by problem resolver groups (Solution diagram 1.2).
3 Remote Support, On Premise Support Automated Discovery FixOmatic TM (Solution diagram 1) Datacenter Automation Endpoint Automation Autonomics Product Development Predictive Analytics Machine Learning AUTOMATION BUILDING BLOCKS Runbook Automation & Reporting Service Management Healing Self-Heal, Self-Service SELF-HELP Predictive Support PREDICTIVE REMEDIAL FixOmatic TM Approach (Solution Diagram 1.1) Left Shift Cost & Time
4 FixOmatic TM Self-Healing Framework Firewall Exchange Router Database VMware Switch Discovery Tool File Unix Flavor Application Monitoring Tool Prediction and Analytics Engine Event Correlation Threshold Violation Link Down Server Down KM Tool Analyze & Log Call Act & Close Automation Workflow Service Desk Procedures Healing Engine Act & Forward to Engineers Service Management (Solution Diagram 1.2) This framework, with the tool set combinations, is present in Wipro Command Centers or deployed onsite at customer premises depending on the nature of the engagement.
5 FixOmatic TM SELF-SERVICE FixOmatic Self-Service directs end users to customized one-click solutions before the need (for help) to contact the service desk arises. The context sensitive solutions are based on a powerful knowledge base, and they enable users to resolve most incidents on their own, within seconds. SUPPORT MANAGER PERFORMANCE MANAGER DOWNLOAD MANAGER ACCOUNT MANAGER Focuses on addressing end users most common technical problems: Getting connected to the network, Proxy setting, System slowness, Configuring the client, Resolving business-critical application issues. Do-it-yourself tool that automates routine computer maintenance, so your customers PCs keep running like new even as they age. Deliver application setup files quickly and reliably to users, in real time without saturating bandwidth, interrupting service, or risking incorrect installation. Password reset solution that allows an end user to self reset his domain password in Windows Active Directory remotely from a web browser, without calling the helpdesk, is an essential requirement. Support Redefined FixOmatic TM ANALYTICS FixOmatic Analytics predicts problems in the customer s IT infrastructure environment, and helps prevent them before they occur. Supported by a live server library, the system can predict when and why a particular server may fail, along with the probability of its failure. A forecast of the following trends is also made: CPU/Memory/Disk-space utilization Availability of Application Groups/Server Make/Server Models Hardware Alerts OUTPUT Scorecards Finance Marketing HR Sales Business Intelligence Platform Dashboards Reports OLAP Analysis Predictive Analysis Event Alerts Insights Wipro Business Intelligence Platform on Top
6 SUCCESS STORIES: WHERE NUMBERS DO THE TALKING! Inspired by a mission to optimize existing resources for achieving exponential results, a dedicated team of 100+ employees are working on continuous enhancement for reaching the next level of transformation. Having done 100 implementations with savings of over 2000 potential people deployments through Self-Heal and Self-Service, the team has also accomplished automation maturity in 30-50% of the activities across multiple domains. Moreover, 40-50% of the tickets are being automatically self healed without any manual intervention, thereby resulting in 22-35% savings in effort.
7
8 ABOUT WIPRO LTD. Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of Business through Technology helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro has over 140,000 employees and clients across 54 countries. For more information, please visit NYSE:WIT OVER 140,000 EMPLOYEES 54 COUNTRIES CONSULTING SYSTEM INTEGRATION OUTSOURCING CORPORATE OFFICE: WIPRO LIMITED, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA TEL: +91 (80) , FAX: +91 (80) FOR MORE INFORMATION, US AT: REACHUS@WIPRO.COM Copyright Wipro Limited. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without express written permission from Wipro Limited. Specifications subject to change without notice. All other trademarks mentioned herein are the property of their respective owners. Specifications subject to change without notice. IND/SABRE/JUNE 2013
Infrastructure Automation and Analytics Indispensable tools for the always on business
WWW.WIPRO.COM Infrastructure Automation and Analytics Indispensable tools for the always on business Ramkumar Balasubramanian GM Practice & Automation, Wipro Infotech Table of contents 01 Summary 02 Evolution
More informationIDENTITY & ACCESS MANAGEMENT IN THE CLOUD
IDENTITY & ACCESS MANAGEMENT IN THE CLOUD www.wipro.com Niraj Kumar Shukla Table of Contents 3... 1. Introduction 3... 2. IAM Approach 4... 2.1. Phase I - Plan 4...2.1.1. Understanding the Environment
More informationPublished April 2010. Executive Summary
Effective Incident, Problem, and Change Management Integrating People, Process, and Technology in the Datacenter Published April 2010 Executive Summary Information technology (IT) organizations today must
More informationAccelerate Application Development through DevOps Automation
www.wipro.com Accelerate Application Development through DevOps Automation Giridhara Madakashira, Solutions Head Solutions Strategy Architecture Group (SSAG) Sriraman K R, Product Architect Solutions Strategy
More informationBMC Service Assurance. Proactive Availability and Performance Management Capacity Optimization
BMC Service Assurance Proactive Availability and Performance Management Capacity Optimization BSM enables cross-it workflow Proactive Operations Initiatives Incident Management Proactive Operations REQUEST
More informationConsumerization. Managing the BYOD trend successfully. Harish Krishnan, General Manager, Wipro Mobility Solutions WWW.WIPRO.COM
Consumerization Managing the BYOD trend successfully WWW.WIPRO.COM Harish Krishnan, General Manager, Wipro Mobility Solutions Employees dictate IT Enterprises across the world are giving in to the Consumerization
More informationwww.wipro.com NFV and its Implications on Network Fault Management Abhinav Anand
www.wipro.com NFV and its Implications on Network Fault Management Abhinav Anand Table of Contents Introduction... 03 Network Fault Management operations today... 03 NFV and Network Fault Management...
More informationCloud Services Catalog with Epsilon
Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these
More informationPREDICTIVE INSIGHT ON BATCH ANALYTICS A NEW APPROACH
WWW.WIPRO.COM PREDICTIVE INSIGHT ON BATCH ANALYTICS A NEW APPROACH Floya Muhury Ghosh Table of contents 01 Abstract 01 Industry Landscape 02 Current OM Tools Limitations 02 Current OM Tools Potential Improvements
More informationMobile Application Management. www.wipro.com. Anand Kale Mobility Solutions Head- Banking & Financial Services, Wipro Mobility Solutions
Mobile Application Management www.wipro.com Anand Kale Mobility Solutions Head- Banking & Financial Services, Wipro Mobility Solutions Table of contents 03... Mobile Application Management (MAM): Reduce
More informationwww.wipro.com Software Defined Infrastructure The Next Wave of Workload Portability Vinod Eswaraprasad Principal Architect, Wipro
www.wipro.com Software Defined Infrastructure The Next Wave of Workload Portability Vinod Eswaraprasad Principal Architect, Wipro Table of Contents Abstract... 03 The Emerging Need... 03 SDI Impact for
More informationWWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights
WWW.WIPRO.COM LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WIPRO CONSUMER GOODS DO BUSINESS BETTER PROVIDING MARKETERS WITH THE BEST-IN-CLASS PLATFORM TO DEPLOY DIGITAL MARKETING CAPABILITIES
More informationWhitepaper. Business Service monitoring approach
Whitepaper on Business Service monitoring approach - Harish Jadhav Page 1 of 15 Copyright Copyright 2013 Tecknodreams Software Consulting Pvt. Ltd. All Rights Reserved. Restricted Rights Legend This document
More informationOperations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure
Network monitoring, management and maintenance 3M TM Network Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Provides real-time
More informationwww.wipro.com ENGINEERING & CONSTRUCTION: TECHNOLOGY PARTNER FOR TOMORROW S INFRASTRUCTURE
www.wipro.com ENGINEERING & CONSTRUCTION: TECHNOLOGY PARTNER FOR TOMORROW S INFRASTRUCTURE TECHNOLOGY PARTNER FOR TOMORROW S INFRASTRUCTURE The growth story of Engineering & Construction industry has been
More informationIBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support.
IBM Global Services September 2003 Reducing IT support costs through automated electronic end-user support. Reducing IT support costs through automated electronic end-user support. Page 2 Contents 2 Introduction
More informationJOURNEY TO A BOUNDARYLESS ENTERPRISE
WWW.WIPRO.COM JOURNEY TO A BOUNDARYLESS ENTERPRISE ACCELERATING BUSINESSES WITH THE BOUNDARYLESS DATACENTER MILIND HALAPETH General Manager and Global Head of Datacenter Practice at Wipro Technologies
More informationHelp Desk Demands in the Mid-Market: Pragmatic Requirements and Solutions
Help Desk Demands in the Mid-Market: Pragmatic Requirements and Solutions An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for ScriptLogic June 2010 IT & DATA MANAGEMENT RESEARCH, Table
More informationEnsuring procurement compliance in infrastructure maintenance business
www.wipro.com Ensuring procurement compliance in infrastructure maintenance business Amarnath Shete Saju Paul Table of Contents 3... Abstract 3... Modus operandi of Maintenance Service Companies 3... What
More informationGetting the Most From. Your Help Desk
. Turbo-IT Corporation 103 West Second Street Irving, Texas 75060 http://www.turbo-it.com turbo-it Corporation Getting the Most From.......... Your Help Desk Cost Reduction Strategies for Service Desk
More informationPunjab National Bank achieves 165% ROI with CA Technologies IT management solutions
CUSTOMER SUCCESS STORY February 2013 Punjab National Bank achieves 165% ROI with CA Technologies IT management solutions CLIENT PROFILE Industry: Financial services Company: Punjab National Bank Employees:
More informationStandardization in the Outsourcing Industry
Standardization in the Outsourcing Industry November 2010 Outsourcing provides rapid business transformation and cost reductions through labor arbitrage and consolidation of business processes spread across
More informationProcess Compliance to Business Excellence A Journey
Process Compliance to Business Excellence A Journey November 2010 This paper discusses the approach to Quality in India s BPO s from the inception years to the current scenario and also offers an insight
More informationWHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware.
WHITE PAPER By Tony Thomas Senior Network Engineer and Product Manager Numara TM Software Inc. ADAPTING TO THE CONSTANTLY CHANGING IT ENVIRONMENT The challenge in controlling the corporate IT infrastructure
More informationTABLE OF CONTENTS. 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems
TABLE OF CONTENTS 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems 5... Centralized Management Console 6... Automatic Discovery 7... Cuzomizable
More informationHow To Standardize Itil V3.3.5
Business white paper Standardize your ITSM An HP approach based on best practices Table of contents 3 Introduction 3 Benefits and challenges 5 The HP approach to standardizing ITSM 6 Establish an IT operations
More informationCompany Profile. First Page. Previous Page. Next Page. Last Page. A Member of Harel Mallac Group
Company Profile A Member of Harel Mallac Group First Table of Contents Who are we? 3 Our Services 4-11 Key Differentiators 11 Contact Us 12 Who are we? Founded in the early 1970 s, Mauritius Computing
More informationIBM Cloud Security Draft for Discussion September 12, 2011. 2011 IBM Corporation
IBM Cloud Security Draft for Discussion September 12, 2011 IBM Point of View: Cloud can be made secure for business As with most new technology paradigms, security concerns surrounding cloud computing
More informationOperations Management for Virtual and Cloud Infrastructures: A Best Practices Guide
Operations Management for Virtual and Cloud Infrastructures: A Best Practices Guide Introduction Performance Management: Holistic Visibility and Awareness Over the last ten years, virtualization has become
More informationAutomated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER
Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................
More informationPunjab National Bank Achieves 165% ROI with CA Technologies IT Management Solutions
CUSTOMER SUCCESS STORY February 2013 Punjab National Bank Achieves 165% ROI with CA Technologies IT Management Solutions CLIENT PROFILE Industry: Financial services Company: Punjab National Bank Employees:
More informationBOUNDARYLESS DATACENTERS (BLDC)
WWW.WIPRO.COM BOUNDARYLESS DATACENTERS (BLDC) SMART DIGITAL TRANSFORMATION ENABLER SMART DIGITAL TRANSFORMATION ENABLED DO BUSINESS BETTER DIGITIZE AND MOVE AHEAD Digitalization is disrupting and challenging
More informationSoftware vendors evolution in the new industry paradigm
Software vendors evolution in the new industry paradigm Future of independent software vendors www.wipro.com Rajesh Gupta Rajesh Gupta Practice head- ISV vertical Practice head- ISV vertical Manufacturing
More informationHOW CAN ORGANIZATIONS PROVIDE THEIR WORKFORCE WITH ALL THE INFORMATION THEY WANT, WHEREVER THEY WANT IT?
HOW CAN ORGANIZATIONS PROVIDE THEIR WORKFORCE WITH ALL THE INFORMATION THEY WANT, WHEREVER THEY WANT IT? www.wipro.com Author: K R Sanjiv, Senior VP, Analytics & Information Management Services, Wipro
More informationENABLING TODAY S WIRELESS ENTERPRISE
ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets
More informationTRANSFORMING TO NEXT-GEN APP DELIVERY FOR COMPETITIVE DIFFERENTIATION
www.wipro.com TRANSFORMING TO NEXT-GEN APP DELIVERY FOR COMPETITIVE DIFFERENTIATION Renaissance Delivery Experience Ecosystem Sabir Ahmad Senior Architect ... Table of Content Introduction 3 Driving Transformational
More informationVMware Performance and Capacity Management Accelerator Service
AT A GLANCE The VMware Performance and Capacity Management Accelerator Service rapidly deploys a performance management, capacity optimization, and log management solution focused on a limited predefined
More informationCENTRALIZED CONTROL CENTERS FOR THE OIL & GAS INDUSTRY A detailed analysis on Business challenges and Technical adoption.
WWW.WIPRO.COM CENTRALIZED CONTROL CENTERS FOR THE OIL & GAS INDUSTRY A detailed analysis on Business challenges and Technical adoption. Senthilvelan Umapathi Practice Lead Table of contents 02 Executive
More informationEnabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management
Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Andy Oppenheim Enterprise Management, Product Management Mervyn Lally
More informationcan you improve service quality and availability while optimizing operations on VCE Vblock Systems?
SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible
More informationWhy you need an Automated Asset Management Solution
solution white paper Why you need an Automated Asset Management Solution By Nicolas Renard, Support and Professional Services Manager, BMC France Table of Contents 1 OVERVIEW Automated Asset Discovery
More informationEMPOWER YOUR ORGANIZATION - DRIVING WORKFORCE ANALYTICS
WWW.WIPRO.COM EMPOWER YOUR ORGANIZATION - DRIVING WORKFORCE ANALYTICS Using tactical workforce intelligence to optimize talent and set the cornerstone to manage workforce competency risks. Suvrat Mathur,
More informationSystem Center 2012 Suite SYSTEM CENTER 2012 SUITE. BSD BİLGİSAYAR Adana
2013 System Center 2012 Suite SYSTEM CENTER 2012 SUITE BSD BİLGİSAYAR Adana Configure and manage apps, services, computers, and VMs... 1 Operations Manager... 3 Configuration Manager... 4 Endpoint Protection...
More informationVMware Virtualization and Cloud Management Solutions. A Modern Approach to IT Management
VMware Virtualization and Cloud Management Solutions A Modern Approach to IT Management Transform IT Management to Enable IT as a Service Corporate decision makers are transforming their businesses by
More informationIBM Tivoli Netcool network management solutions for enterprise
IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals
More informationTaking the Service Desk to the Next Level BEST PRACTICES WHITE PAPER
Taking the Service Desk to the Next Level BEST PRACTICES WHITE PAPER Table of Contents Executive Summary...1 The Service Desk Evolves...2 What s Next?...2 Enabling Innovations...3 > Configuration Management
More informationCA Service Desk Manager
PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES
More informationIT Operations Management. Intelligent. Integrated. Innovative.
IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to
More informationMS-10750: Monitoring and Operating a Private Cloud with System Center 2012. Required Exam(s) Course Objectives. Price. Duration. Methods of Delivery
MS-10750: Monitoring and Operating a Private Cloud with System Center 2012 This course describes the various components of System Center and how to deploy, monitor and manage a service and prepackaged
More informationRevenue Enhancement and Churn Prevention
Revenue Enhancement and Churn Prevention for Telecom Service Providers A Telecom Event Analytics Framework to Enhance Customer Experience and Identify New Revenue Streams www.wipro.com Anindito De Senior
More informationWWW.WIPRO.COM CRITICAL SUCCESS FACTORS FOR A SUCCESSFUL TEST ENVIRONMENT MANAGEMENT
WWW.WIPRO.COM CRITICAL SUCCESS FACTORS FOR A SUCCESSFUL TEST ENVIRONMENT MANAGEMENT Table of contents 01 Abstract 02 Key factors for a successful test environment management 05 Conclusion 05 About the
More informationIBM Tivoli Service Request Manager
Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate
More informationThe Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence
How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................
More informationHow To Create A Help Desk For A System Center System Manager
System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and
More informationDatacenter Management Optimization with Microsoft System Center
Datacenter Management Optimization with Microsoft System Center Disclaimer and Copyright Notice The information contained in this document represents the current view of Microsoft Corporation on the issues
More informationGoing Seamless with SIAM. Why you need a platform-based approach for Service Integration and Management WWW.WIPRO.COM
WWW.WIPRO.COM Going Seamless with SIAM Why you need a platform-based approach for Service Integration and Management Ramesh Dorairaj, Principal Consultant, Application Support and Maintenance Table of
More informationHow To Use Mindarray For Business
Minder Network Performance Monitoring Monitor everything about your Network performance Discover, visualize and monitor your complete IT Infrastructure in less than an hour. Mindarray s Minder is a powerful
More informationRemote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery
1 Introduction As businesses emerge from the difficult economic recession, they need to continue the low-cost and highproductivity practices that allowed them to successfully weather the storm. Specifically
More informationRe-Shaping Retail Integration. Changing retail landscape with Social-Mobile-Analytics-Cloud. www.wipro.com
www.wipro.com Re-Shaping Retail Integration Changing retail landscape with Social-Mobile-Analytics-Cloud Gaurav Mittal Principal Consultant Wipro Ltd. Table of contents 03... Abstract 03... Retail Industry
More informationWIPRO BOUNDARYLESS DATA CENTER SERVICES
www.wipro.com WIPRO BOUNDARYLESS DATA CENTER SERVICES Redefining Possibilities to drive Rapid Business Outcomes What Customers Say? Globalization, Entering new markets Changing consumer expectations Legacy
More informationCLOUD MANAGED SERVICES FRAMEWORK E-BOOK
CLOUD MANAGED SERVICES FRAMEWORK E-BOOK TABLE OF CONTENTS 1 Introduction 2 2 Operational Insight 3 3 Cloud Management Process Control 4 4 Infrastructure, Application & Data Security 5 5 Continuous Improvement
More informationCYBER SECURITY, A GROWING CIO PRIORITY
www.wipro.com CYBER SECURITY, A GROWING CIO PRIORITY Bivin John Verghese, Practitioner - Managed Security Services, Wipro Ltd. Contents 03 ------------------------------------- Abstract 03 -------------------------------------
More informationSOA Software API Gateway Appliance 7.1.x Administration Guide
SOA Software API Gateway Appliance 7.1.x Administration Guide Trademarks SOA Software and the SOA Software logo are either trademarks or registered trademarks of SOA Software, Inc. Other product names,
More informationORCHESTRATING A SMOOTH TRANSITION OF SERVICE PROVIDERS
WWW.WIPRO.COM ORCHESTRATING A SMOOTH TRANSITION OF SERVICE PROVIDERS When a transition turns hostile - A how to guide for enterprises Yarrappa R Krishna, Head - Transitions, Managed IT Business, Wipro
More informationThe Mobile Enterprise: Employee Self Service. Deepali Majumder, Senior Consultant, Wipro Mobility Solutions
The Mobile Enterprise: Employee Self Service Deepali Majumder, Senior Consultant, Wipro Mobility Solutions Table of contents 03... Technology is shaping demand 03... The Mobile Employee 04... Why is a
More informationStandardize & Manage Test Environments
www.wipro.com Standardize & Manage Test Environments Ensure Higher Test Coverage and De-Risk Testing from Test Environmental Bottlenecks Testing Services Wipro Technologies Table of Contents 03 Need for
More informationGlobal Outsourcing / Infrastructure Management. Instinct 2.0. Bridging the Gap between the Disparate Needs of Organizations and End-Users
Global Outsourcing / Infrastructure Management the way we do it Instinct 2.0 Bridging the Gap between the Disparate Needs of Organizations and End-Users Bridging the Gap between the Disparate Needs of
More informationWWW.WIPRO.COM UP IN THE CLOUD
WWW.WIPRO.COM UP IN THE CLOUD Will the chemical industry be one of the first adopters or fast followers in transitioning to the Cloud? Read on to learn the latest Cloud technology trends in the global
More informationHow To Manage It Asset Management On Peoplesoft.Com
PEOPLESOFT IT ASSET MANAGEMENT KEY BENEFITS Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration Oracle s PeopleSoft IT Asset Management streamlines and automates
More informationTABLE OF CONTENTS. Introduction: 3. Finding #1: Organizations are currently using a wide variety of contact channels to interact with customers 5
TABLE OF CONTENTS Introduction: 3 Finding #1: Organizations are currently using a wide variety of contact channels to interact with customers 5 Finding #2: Most organizations do not believe their current
More informationTop 10 Reasons to Automate your IT Run Books
Top 10 Reasons to Automate your IT Run Books DS12 Top 10 Reasons to Automate Your IT Run Books Run Book Automation is an emerging technology space that is being adopted by many of the largest, most sophisticated
More informationMOBILITY AS A SERVICE (MaaS)
www.wipro.com DEVELOP AND DEPLOY MOBILE APPLICATIONS TRANSFORMING THE WAY BUSINESSES MOBILITY AS A SERVICE (MaaS) Two of the most exciting technologies today, Mobility and Cloud, are helping enterprises
More informationSolving the CIO s Challenge For More Efficient and Resilient Business Technology Supply Chain Management
Solving the CIO s Challenge For More Efficient and Resilient Business Technology Supply Chain Management Created by the Institute for Robotic Process Automation in association with Enterprise Integration
More informationSymantec Protection Center Enterprise 3.0. Release Notes
Symantec Protection Center Enterprise 3.0 Release Notes Symantec Protection Center Enterprise 3.0 Release Notes The software described in this book is furnished under a license agreement and may be used
More informationPEOPLESOFT IT ASSET MANAGEMENT
PEOPLESOFT IT ASSET MANAGEMENT K E Y B E N E F I T S Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration P E O P L E S O F T F I N A N C I A L M A N A G E M
More informationSolarWinds Network Performance Monitor
SolarWinds Network Performance Monitor powerful network fault & availabilty management Fully Functional for 30 Days SolarWinds Network Performance Monitor (NPM) makes it easy to quickly detect, diagnose,
More informationVistara Lifecycle Management
Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid
More informationSECURITY ANALYTICS & INTELLIGENCE FOR CRITICAL INFRASTRUCTURE
www.wipro.com SECURITY ANALYTICS & INTELLIGENCE FOR CRITICAL INFRASTRUCTURE Saritha Auti Practice Head Enterprise Security Solutions, Wipro Table of Contents 03... Executive Summary 04... Demystifying
More informationRemote Services. Managing Open Systems with Remote Services
Remote Services Managing Open Systems with Remote Services Reduce costs and mitigate risk with secure remote services As control systems move from proprietary technology to open systems, there is greater
More informationMSP Center Plus Features Checklist
Features Checklist Your evaluation is not complete until you check out top vendors and the price. Here is a list prepared based customer queries. Features General Easy web interface with admin, technician,
More informationRisks in Middleware Migration- Demystifying the Journey
Risks in Middleware Migration- Demystifying the Journey www.wipro.com Sankara Subramanian Palanisamy Middleware Migration Solutions, Enterprise Business Integration Table of contents 03... Risks in Middleware
More informationSofterra Adaxes Enterprise Directory Solution
Identity and Active Directory Management Softerra Adaxes Enterprise Directory Solution Product Profile make the complex simple Copyright Copyright Softerra, Ltd. Softerra, All rights Ltd. reserved. All
More informationPREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD
SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT
More informationInformation Technology Solutions. Managed IT Services
Managed IT Services System downtime, viruses, spyware, lost productivity; if these problems are impacting your business, it is time to make technology work for you. At ITS, we understand the importance
More informationOpen Source Software and The Enterprise
Open Source Software and The Enterprise Gain in more ways than one www.wipro.com Prajod S Vettiyattil Lead Architect Open Source Integration Group Wipro Limited Table of Contents 03 The Current Scenario
More informationREMOTE BRANCH MANAGEMENT FOR BUSINESSES
WWW.WIPRO.COM REMOTE BRANCH MANAGEMENT FOR BUSINESSES Simplified through Remote Infrastructure Management Services Varun Malhotra, National Practice Manager - Network and Security, Wipro Infotech Table
More informationSolarWinds Network Performance Monitor
SolarWinds Network Performance Monitor powerful network fault & availabilty management Fully Functional for 30 Days SolarWinds Network Performance Monitor (NPM) makes it easy to quickly detect, diagnose,
More informationEND-TO-END BANKING SOLUTIONS
END-TO-END BANKING SOLUTIONS AND SERVICES PARTNERING WITH THAKRAL ONE BI AND ANALYTICS MOVING FROM BIG DATA TO REAL DATA Increased pressures from regulatory compliance, rapid global economic changes, and
More informationSolarWinds Network Performance Monitor powerful network fault & availabilty management
SolarWinds Network Performance Monitor powerful network fault & availabilty management Fully Functional for 30 Days SolarWinds Network Performance Monitor (NPM) is powerful and affordable network monitoring
More informationSERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less
SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE
More informationTotal Cloud Control with Oracle Enterprise Manager 12c. Kevin Patterson, Principal Sales Consultant, Enterprise Manager Oracle
Total Cloud Control with Oracle Enterprise Manager 12c Kevin Patterson, Principal Sales Consultant, Enterprise Manager Oracle 2 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Insert
More informationE f f e c t i v e p r o c e s s - d r i v e n
E f f e c t i v e p r o c e s s - d r i v e n S e r v i c e S u p p o r t Frontier Business Systems has over a decade of experience in design, delivery, deployment and support of complex IT infrastructure
More informationSCOPE: Role Descriptions/Job Profiles
SCOPE: Role Descriptions/Job Profiles a) Computing Infrastructure 1. Exchange Administrator Assists with ensuring the availability of email servers and applications, configuring new implementations, and
More informationSAP IT Infrastructure Management. Dirk Smit ALM Engagement Manager SAP Africa dirk.smit@sap.com
SAP IT Infrastructure Management Dirk Smit ALM Engagement Manager SAP Africa dirk.smit@sap.com Challenges in managing heterogeneous IT environments Determine the value that IT contributes to the business
More informationwww.wipro.com Community Analytics Catalyzing Customer Engagement Srinath Sridhar Wipro Analytics
www.wipro.com Community Analytics Catalyzing Customer Engagement Srinath Sridhar Wipro Analytics Table of Contents 03... Introduction 03... Communities: A Catalyst for Business Growth 05... Cost of Neglecting
More informationHow To Manage Your It From A Business Perspective
ORACLE ENTERPRISE MANAGER CLOUD CONTROL TRANSFORM ENTERPRISE IT THROUGH TOTAL CLOUD CONTROL Create self-service IT, simplify and automate IT operations, and deliver enterprise clouds that provide maximum
More informationASSET Connect. The next level in Critical Environment Operational Efficiency
Connect The next level in Critical Environment Operational Efficiency 10-30% is the potential efficiency gain from optimized Data Centers and Critical Environments Operational Efficiency of Your Critical
More informationPragmatic Business Service Management
Pragmatic Business Service Management Written by Quest Software, Inc. White Paper Copyright Quest Software, Inc. 2007. All rights reserved. This guide contains proprietary information, which is protected
More informationLESS PAPER. MORE PRINTING.
WWW.WIPRO.COM LESS PAPER. MORE PRINTING. Managed printing services and how it s helping offices to be more efficient in its printing practices. Adarsh R Talinki Sr. Practice Manager - EUC Global Infrastructure
More information