Core Banking Business Intelligence: Transform Data into Information Kevin Round, Product Manager Xamine BI Products
The Importance of Knowing Arthur Clarke once observed that cave dwellers froze to death on beds of coal. Coal was right under them, but they couldn t see it, mine it, or use it. This is one clear case of what you don t know can and will hurt you. Carla O Dell If Only We Knew What We Know 1998 2
Agenda What are the goals? Where are we focused? Application Enterprise Warehouse What is our value? What are the features? Where are we going? 2010 deliverables Our roadmap for 2011 and beyond 3
What Are the Goals of This Presentation? Demonstrate the features FIS provides: Through business intelligence To support the core banking environment Drive the proposition beyond reporting. Dashboards Key performance indicators (KPIs) Interactive Reports Outline the roadmap for the core banking BI products. Ultimate Goal: Prove the value of the core banking business intelligence solutions 4
What Are Your Goals for Business Intelligence? Significant gaps across enterprise business intelligence have contributed to the meltdown in the financial services industry. Financial services institutions must develop a more holistic approach to meet the twin challenges of business growth objectives while better assessing and managing risk if they are to survive. TowerGroup News Article 23 June 2008 5
Where Are We Focused? What Should I Expect From a Business Intelligence Solution? General Criteria Out of the box value Ease of use Summary view with drill down Interactive Ad hoc reporting Administration (Scheduling, Distribution, Security) Two Broad Solution Categories Application Enterprise 6
Where Are We Focused? Application-Specific Solutions Tend to Be Operational Target specific core banking solutions Profile Systematics Expose a large percentage of the application data Underlying data structure very similar to source even identical Tend to be very granular Provides current application status Limited trending May be real-time 7
Where Are We Focused? Enterprise Solution Addresses Enterprise-Wide Demands Supports consolidated reporting across multiple sources Information stored within subject areas Example: Loan reporting includes: Consumer loans Customer Mortgages Lines of Credit Deposit Accounts (Reserve/Overdraft) Consolidates information Not as granular Typically fewer data elements May not populate every field Typically not real-time Deposits Transactions Finance Statements Lending 8
Business Intelligence & Core Banking Solution View TouchPoint ATM TouchPoint Branch TouchPoint Call Center Online Mobile TouchPoint Banking Services and Processes Xpress Integration Framework Core Banking Solutions Business Intelligence 9
What Is Our Value? Why Business Intelligence? Derives greater value from data Makes data accessible Increases interaction with data Reduces delivery time and cost Especially with the right process adjustments Gives users greater control over the information they need How much information filter Summary or detail level Format report, graphic, or dashboard Provides an easy way to manage the scheduling and distribution of reports 10
What Is Our Value? Why FIS? Predefined dashboards and reports as part of the solution Pre-integrated with the applications We maintain currency with the applications We work with the applications to plan releases Bundled solution Best price for business intelligence tools Looking for partnership relationships to drive the products 11
What Are the Features? Features that Apply to Any Business Intelligence Solution Dashboards Key Performance Indicators Reports Big Emphasis: How BI Makes Them Better! Create Reports and Dashboards Administrative Support Dashboards Interactive Reports Ad Hoc & New Reports 12
The Value of Dashboards Dashboards are used to support a broad spectrum of information needs, spanning the entire range of business efforts that might benefit from an immediate overview of what s going on. Stephen Few Information Dashboard Design 2006 13
What Is a Dashboard? How to Find Out What s Going on in Three Minutes Visual Display of Data Depicts Most Important Information What does a user need to know within three minutes of signing on? Based on the User s Objectives Different roles = different dashboards One user may have several dashboards Typically Fits on One Screen Monitored at a glance Summary information May allow drill down Frequently rely on KPIs 14
Different Types of Dashboards Defined by Role Strategic Executive High-level performance measures Forecasts Analytical Investigative Seamless linkage Operational Awareness of activities and events Interactive Despite these diverse applications, in almost all cases dashboards primarily display quantitative measures of what s currently going on. Stephen Few Information Dashboard Design 2006 15
Key Performance Indicators Quantitative Measurements of Organizational Performance KPI Definition Agreed upon measures of progress toward explicit goals Defined by the organization Comparative measures Usually a set of defined goals Possible industry standard or corporate defined Trending Which direction are we headed? FIS provides Means to identify, capture, and retain KPI metrics Ability to define goals and acceptable limits Base set of KPIs provided with Profile Real-Time Reporting 16
Interactive Access to Reports Getting More Out of Reporting Predefined reports provided with Profile Real-Time Reporting Specifications provided by business analysts Can be used as provided and distributed to users However major value of Business Intelligence is interactive viewing 17
Interactive Access to Reports Getting More Out of Reporting However major value of Business Intelligence is interactive viewing Interactive viewing includes: Filter report details using drop down options Roll up from current view to higher summary view Click on linked details to drill down to greater details Tabs (similar to Excel) support alternative views Other interactive features: Add rows Totals, averages, minimum, maximum Add columns additional calculations based on available content Hide or remove columns 18
Interactive Access to Reports Sample Report Screen Report Filters Roll Up to Higher Summary View Drill Down to Greater Detail Tabs to Link to Other Views (e.g. graphical) 19
Create New Reports and Dashboards Build from Scratch or Modify Existing Reports Knowledgeable users can author new dashboards and reports Typically limited to a small number of users Business Representation of Data Common business terminology Codes translated from application tables Cursor-sensitive help Holding cursor over data element shows definition Definitions from the application data dictionary Automatic SQL generation 20
Report Creation Facility Explorer Style Interface Available Data Elements Display (Customizable) Drag-and-Drop Report Build Area Query/Prompt Filters 21
Administrative Functions Scheduling, Security, and Distribution Flexible Scheduling On-demand, hourly, weekly, day of the month, etc. Security Works in conjunction with database security (e.g. column access) Access control to reports, dashboards, folders, features (authorship), data view, and data elements Integrates with existing LDAP and Active Directory environments Report Distribution Stored internally in public archive or user inbox External distribution supported via report portal or email (distribution list) Distribute as PDF, Excel, or CSV 22
Other Features Unique User Entry Unique launch pages may be assigned by user Allows users to go directly to the dashboards or reports critical to them Manager Launch Page Back Office User Launch Page 23
Where Are We Going? 2010 Deliverables and 2011 and Beyond Core Banking Business Intelligence 2010 Deliverables (Committed) Deliver Executive Dashboards 2011 and Beyond (Roadmap) Continue to Extend Dashboard Capabilities Closed Loop Processing and Mash Ups Xamine Enterprise Warehouse 2011 and Beyond (Roadmap) Integration of Profile Extend behavioral model 360 customer view Virtual Data Warehouse Predictive Analytics 24
Questions and Answers
What Are the Goals of This Presentation? Demonstrate the features FIS provides Through business intelligence To support the core banking environment Drive the proposition beyond reporting Dashboards Key performance indicators (KPIs) Interactive Reports Outline the roadmap for the core banking BI products Ultimate Goal: Prove the value of the core banking business intelligence solutions 26
Come See this Presentation in Action in the Expo Hall! Visit the Business Intelligence kiosk in the TouchPoint booth.
Thank You Kevin Round, Product Manager Xamine BI Products kevin.round@fisglobal.com