Zoomerang Survey Results

Zoomerang Survey Results ITS - Staff/Admin. Survey Response Status: Completes Filter: No filter applied Mar 16, 2011 5:24 AM PST Image: OVERALL ITS RATING 1. Overall, how satisfied are you with the Information Technology Services (ITS) at the College? Very Satisfied 35 30% Satisfied 52 45% Neutral 16 14% Dissatisfied 9 8% Very Dissatisfied 3 3% NA 0 0% 115 100% MYSERVICES 2. Please rate your satisfaction with the following aspects of MyServices: I am satisfied with... the functionality of MyServices the reliability of MyServices 21 62 19 8 5 0 18% 54% 17% 7% 4% 0% 24 59 19 9 4 0 21% 51% 17% 8% 3% 0% 3. Are there any comments you would like to provide pertaining to MyServices? (Please be as specific and constructive as possible) 27 Responses Cincinnati State 1 of 13

SYSTEMS STATUS 4. Are you aware of the "Systems Status" section posted on MyCState, CState Today and Blackboard? Yes 68 59% No 47 41% 115 100% 5. How important is it to you that the "Systems Status" is available for your viewing? Very Important 22 32% Important 22 32% Neutral 20 29% Somewhat Unimportant 3 4% Not at all Important 1 1% NA 0 0% 68 100% 6. In your experience, does the "Systems Status" accurately reflect the current status of College IT services (e.g. Blackboard, MyServices etc.) Always 26 38% Sometimes 37 54% Never 0 0% DK/NA 5 7% 68 100% ITS COMMUNICATION 7. Please rate your satisfaction with the following aspects of communication you receive from ITS concerning server issues: I am satisfied with... the clarity of the communications I receive from ITS the timeliness of the communications I receive from ITS 42 49 15 7 2 0 37% 43% 13% 6% 2% 0% 44 40 17 11 3 0 38% 35% 15% 10% 3% 0% Cincinnati State 2 of 13

ADMINISTRATIVE COMPUTING 8. Please rate your satisfaction with the following aspects of Administrative Computing. I am satisfied with... the ability of the Administrative Computing staff (programmers) to resolve issues the responsiveness of the Administrative Computing staff (programmers) the custom developed solutions provided by the Administrative Computing staff (programmers) 35 43 14 10 2 11 30% 37% 12% 9% 2% 10% 36 41 18 8 2 10 31% 36% 16% 7% 2% 9% 28 32 22 6 5 22 24% 28% 19% 5% 4% 19% 9. Are there any comments you would like to provide concerning Administrative Computing? (Please be as specific and constructive as possible.) 22 Responses COLLEGE E-MAIL SYSTEM 10. Please indicate how satisfied you are with each of the following aspects of the College e-mail system: I am satisfied with... the College e-mail system the space allocated to my e-mail mailbox the reliability of the College e-mail system 41 58 12 4 0 0 36% 50% 10% 3% 0% 0% 31 41 13 18 12 0 27% 36% 11% 16% 10% 0% 45 54 11 5 0 0 39% 47% 10% 4% 0% 0% 11. Are there any comments you would like to make concerning the College e-mail system? (Please be as specific and constructive as possible) 24 Responses Cincinnati State 3 of 13

HELP DESK 12. Please indicate how satisfied you are with the following aspects of the Help Desk: I am satisfied with... the timeliness of the support I receive from the Help Desk for my technology issues the ability of the Help Desk to resolve the technology problems I am encountering the ease of submitting a request to the Help Desk the ability to speak with a Help Desk technician the professionalism of the Help Desk staff the hours of operation of the College ITS Help Desk (M- TH 7am-11pm, F 7am-7pm, Sat. 7am-2:30pm) 49 52 12 2 0 0 43% 45% 10% 2% 0% 0% 39 50 18 7 1 0 34% 43% 16% 6% 1% 0% 42 54 13 4 2 0 37% 47% 11% 3% 2% 0% 48 52 9 5 1 0 42% 45% 8% 4% 1% 0% 51 46 11 6 1 0 44% 40% 10% 5% 1% 0% 61 38 12 2 2 0 53% 33% 10% 2% 2% 0% TECHNOLOGY ON CAMPUS 13. Please indicate how satisfied you are with each of the following aspects of the technology on campus. Overall, I am satisfied with... the capabilities of the presentation equipment in the classrooms (e.g. audio/visual, projection etc.) the availability of the presentation equipment in the classrooms the reliability of the presentation equipment in the classrooms the technology in the classrooms positively contributing to your teaching effectiveness the capabilities of the presentation equipment (e.g. audio/visual, projection etc.) in meeting/presentation spaces the availability of presentation equipment in meeting/presentation spaces the reliability of the presentation equipment in meeting/presentation spaces 19 38 12 3 3 40 17% 33% 10% 3% 3% 35% 21 34 15 1 3 41 18% 30% 13% 1% 3% 36% 19 31 18 2 3 42 17% 27% 16% 2% 3% 37% 24 23 12 2 2 52 21% 20% 10% 2% 2% 45% 24 35 23 7 3 23 21% 30% 20% 6% 3% 20% 22 41 22 8 4 18 19% 36% 19% 7% 3% 16% 20 32 28 11 5 19 17% 28% 24% 10% 4% 17% DATATEL COLLEAGUE Cincinnati State 4 of 13

14. Please indicate how satisfied you are with each of the following aspects of Datatel Colleague: I am satisfied with... Datatel Colleague as a data processing tool Datatel Colleague as a data storage tool the Query support I receive from ITS the online help services provided by Datatel Colleague the availability of Datatel Colleague when I need to access the system the processing performance of the Datatel Colleague system 16 26 24 13 4 29 14% 23% 21% 12% 4% 26% 12 27 30 5 4 33 11% 24% 27% 5% 4% 30% 15 21 20 9 4 43 13% 19% 18% 8% 4% 38% 12 11 20 11 6 50 11% 10% 18% 10% 5% 45% 21 32 15 7 3 33 19% 29% 14% 6% 3% 30% 14 28 22 7 7 31 13% 26% 20% 6% 6% 28% 15. Are there any comments you would like to provide pertaining to Datatel Colleague? (Please be as specific and constructive as possible) 26 Responses TECHNOLOGY TRAINING AND SERVICES 16. Please indicate how satisfied you are with the various technology training and services available. I am satisfied with... the effectiveness of the ITS training staff the frequency of the course offerings of ITS training the range of topics offered by ITS training the capabilities of Multimedia Production support the availability of Multimedia Production support (audio/video, graphics,etc.) the effectiveness of the Instructional Support design staff the availability of the Instructional Support design staff 31 42 26 9 2 3 27% 37% 23% 8% 2% 3% 24 45 32 5 1 7 21% 39% 28% 4% 1% 6% 18 43 36 9 2 5 16% 38% 32% 8% 2% 4% 21 37 23 4 0 27 19% 33% 21% 4% 0% 24% 17 36 27 6 0 25 15% 32% 24% 5% 0% 23% 28 35 22 2 0 24 25% 32% 20% 2% 0% 22% 26 33 23 3 0 26 23% 30% 21% 3% 0% 23% Cincinnati State 5 of 13

BACKGROUND 17. Which of the following best describes your own comfort level with information technology (e.g. computers, online, Blackboard etc.) Very Comfortable 50 43% Comfortable 51 44% Neutral 8 7% Uncomfortable 5 4% Very Uncomfortable 1 1% 115 100% 18. Your personnel Classification Full-time faculty 20 17% Adjunct faculty 1 1% Hourly Staff 40 35% Salaried Staff 25 22% Administration 27 23% Other, please specify 2 2% 115 100% 19. Your gender Male 43 40% Female 64 60% 107 100% 20. Your age range 20 or Under 0 0% 21-30 years 10 9% 31-40 years 16 15% 41-50 years 27 25% 51 or older 55 51% 108 100% This concludes the survey. Be sure to click the submit button below. Cincinnati State 6 of 13

3. Are there any comments you would like to provide pertaining to MyServices? (Please be as specific and constructive as possible) Respondent # Response 1 It's very limited. If MyServices were more like a dashboard to my profile and my needs, it would be more useful. 2 We need more "We can do that" statements, and less "Oh, that is customization. We don't do that." We need programmers and ITS help desk employees to have more access to Datatel and they need to have a better understand of what we do. We also need more Datatel training and access to user manuals and guides. It should not be so hard to post PDF manuals or user guides on the Intranet. 3 Services and response time for problems great...equipment is our issue with these terribly poor laptops. We really need to have Lorrie's exchanged to a better model and vendor. Thanks for all you do for us. I have always been impressed with the Help Desk and technical support no matter what the time or day. Carry on. Tim Nolan 4 The virtual lab needs to be more accessible. Now hard to get into from off site computers. 5 Functionally I think it works very well, but to me as a very institutional feel. 6 We are notified in advance when the MyServices system goes down so there is notice and that is nice. On a different note: I would like to see more email properties include employee phone numbers and room locations as often I am in need of them, and when I bring up an employee the information is not available. 7 Something always seems to be broken, in need of a patch, down b/c UC is down. Always a hiccup. 8 It's a bit clunky, and I wish it was easier for me to find what I'm looking for. 9 MyServices is not student friendly. There are two many steps to get to student information and resources 10 Overall, IT does a good job with all of the challenges it has to overcome. 11 MyServices meets my needs very well. 12 Too much down time. 13 It very user friendly. I can get to what I need pretty quickly. 14 There is way too much down time which is unacceptable. It is not something that happens everywhere, and the problem at Cincinnati State since Frankie Baker became CIO has gotten far worse. His skill sets are far below what in normally demanded of a CIO, especially at what is a technical college. Cincinnati State 7 of 13

15 They need to have more up to date information out there. Lots of info missing. I'm fairly new to college and can't figure out a lot of things b/c no info available. 16 I only use it for grading. 17 Not easy to navigate through. 18 When peak times take place the system often goes down. 19 n/a 20 I find that MyServices is often extremely confusing to navigate. It is difficult to move from screen to screen and it's unclear how to go back from one screen to he previous screen. Also, the registration section on MyServices is extremely confusing to students. 21 Printing is a continual problem 22 None at this time 23 The menu is nice and easy to read but my student account statement does not give the details that students need to give to their employers. The search for a class is very hard to move through. I always have problems when trying to search and register for classes. 24 More advance notice when my services is down so we know how to deal with student calls 25 Phil Retig did a great job making the My Admission Documents more student friendly. It would be nice if staff was notified when updates were made that have an effect on MYSERVICES. 26 I don't like that the "My Contacts" screen opens up with all of my personal information on it every time I click into "MyServices" 27 none 9. Are there any comments you would like to provide concerning Administrative Computing? (Please be as specific and constructive as possible.) Respondent # Response 1 If by programmers you mean the students that are avaibable to aanswere my questions---they are always helpful and will find the answer to my question if they don't know it themselves. 2 Way to many areas for improvement for the limited staffers available. We need a campus wide overhaul and we have a skeleton crew to do the work. They do a great job considering they do not have enough time or help or support to do their job. 3 It's impossible to get prgrammers to respond to your needs around here. I send problem reports that never get resolved and the tickets get "closed." 4 While cross training and de-centralization has merrit. I think having defined programs creates a trust factor and an ability to jump in and work immediately on a problem. Cincinnati State 8 of 13

5 Some problems have never been resolved. Programmers come and go, and yet some issues never get fixed. 6 I have had to wait 3 months before and e-mail adress was assigned to my staff. Most of the time things are good 7 The ITS staff is absolutely wonderful. There have been several occasions where they have actually come to my office to help me resolve an issue when it could not be resolved over the phone. Dave H., Dorothy M. and Carmine S. are the best! Kudos to ITS for turning this thing around. There is an obvious difference in the service the provide to the College. Hats off to Frankie and the crew...this is an example of a job well done. 8 Administrative Computing are always on top of it. 9 Too many excuses that "custom" programming is needed or need changes to make things work at CS 10 Dorothy Mann is wonderful to work with, in my experience she is dedicated, efficient and able to communicate/relate the tech information in a user friendly manner. 11 some of the eforms should be updated regularly. Why can't the PO form do the calculations for each item expense and the total rather than me having to do it by hand? 12 Response is great! 13 Too much time is spent on customizing. Majority of programmers have low skill sets. 14 People at HELP desk need to be more helpful. If they don't know the answer, find someone who does. 15 The eforms sometimes have fields that must be filled in, but it is not always clear what needs to be entered. I think the grade change form was a recent frustration with USERID required, but no entry allowed. 16 n/a 17 Dorothy Mann has done an exceptional job on the creation of the Health Records Database. She has troubleshooted problems in an extremely efficient manner and has incorporated suggestions and HPS needs in the database. 18 Act like we work for them. 19 ITS isn't at all responsive, or understanding f, library needs. 20 None at this time Cincinnati State 9 of 13

21 I feel our department is fortunate to have good support. I wish both our schedules allowed for more communication before and during the projects. I think we are both so busy and during final testing we discover that we both made assumptions about the project that lead to program changes. I wish the issues could be resolved instead of being told to open another ticket for changes to the project. sometimes I wonder if the programmers are pressured to close tickets rather than make sure the project is completed properly. I don't think that helpdesk tickets should show resolved if the project has been declined or not completed. It gives the illusion that a project has been completed to everyone's satisfaction. Sometimes I will have a problem in Colleague and when I report it I am told it doesn't happen for me in test. Well--it happens for me and I need some help to figure out why. 22 It seems like there are always issues with the programmers...for instance, I work in the Finance Department, and many students were still not receiving their Metro Discount cards. However, I think that that particular issue may have been resolved. 11. Are there any comments you would like to make concerning the College e-mail system? (Please be as specific and constructive as possible) Respondent # Response 1 I wish it was functioning at the same level at home as it is here at the college 2 I appreciate the recently implemented emailing of updates whenever there are issues in any college systems. 3 I posted a note on the previous page, as I was not aware there were more items to score. 4 Recent problems with student attachments, occiasional (though not as frequent) messages about size of my mailbox. 5 the students e-mail address should be separated from the staff e-mail addresses so no mix-ups can occur. I would like more space in my mail box. In general I thing you do a very good job. 6 IT sends too much College-wide email. 7 Need better access to Surgemail for students. Again not user friendly and too many steps needed to access. Cincinnati State 10 of 13

8 You did not provide a space for comments for Help Desk or Technology Training (which is ridiculous by the way) so I will comment here. With regard to Help Desk - Carmine Santoro is the most rude Help Desk person I've encountered in my professional career. I can't believe you allow him to work the Help Desk. And with regard to Technology Training, I have not experienced John McKamey as an instructor, but it would help if the rest of your staff knew what they were doing when they teach. Not that they are expected to be perfect, but you should have confidence in their ability at least... and I don't. 9 Need to be able to access personal folders from off campus. 10 Mailbox size desperately needs to be increased! I spent far too much time each week trying to manage my email files so you don't shut me down. 11 Where would we be without email? 12 Once again, way too much down time. Also, the mail system is highly unsecure. Too many people have access to the "mail administrator" password. 13 I have had to request increased space given my unique requirements but IT has been supportive and responsive. 14 Out of space messages seem to come very frequently 15 n/a 16 Due to the nature of my work, I save many emails as reference for my daily duties. It is impossible to save to the Z drive, As only 2 GB is allocated. Bringing in a USB doesn't work, because I cannot access online. Is there a way to have more space for full time faculty and staff? 17 Needs to be larger for AutoCAD etc files 18 Again, library work is statewide. Emails from OhioLINK come constantly. I cannot just shut this down when I go on vacation; I will need this information when I get back. Yet if I take a couple of days off without minitoring email, I get those nasty "your mailbox is almost full" messages taking up all my remianing space. 19 Could use more e-mail space, however I know this is available if I ask 20 It's great, our e-mail system is outstanding. 21 Sometimes my inbox is full and I have not received notification. It is not until I have sent a number of emails that I find out the emails are not being sent. I wish that the email would not send rather than receiving a notification email stating it did not send. Cincinnati State 11 of 13

22 When I log into my email when I am away from the college, I am not able to see all of the emails that I have received. This also happens when I log into my email from the classroom. 23 It would be nice to access outlook from any computer. I can only access it from my computer. If I sign on to any other computer, I have to access my work email online. 24 Get too much spam. 15. Are there any comments you would like to provide pertaining to Datatel Colleague? (Please be as specific and constructive as possible) Respondent # Response 1 I do have acess to datatel 2 Dearly in need of training - QUALITY training. Specific, one on one training. 3 Not a Datatel user 4 The College needs to have a a better query solution. Colleague is not user-friendly or easy to navigate. Please bring us into the 21th century. 5 Training, training, training.we need more training. 6 The college needs datatel training for employees. It should be on going scheduled training not just when there are upgrades. At least 1 training every term. 7 1. Need more training in query builder. 2. Should do a Colleague 101 for the College on a regular basis 3. Establish Datatel University (as Columbus State did) to share user insights. 8 Colleague needs an upgrade immediately. Too many steps to complete processes 9 Training on Datatel functions continues to be difficult to come by. Finding the right person to guide new learning seems to be a mystery. 10 The College really needs a formal training mechanism to train new employees on Datatel. While the online "tutorials" are great, I am of the opinion that an in-person training session would be more benefical to our faculty/staff. 11 It is a very cumbersome system and the mnenomics are not intuitive. 12 Colleague is not user friendly and internal training sessions should be incorporated, particularly for query builder. 13 I appreciate the access when working on student related projects. I like the assistance received from the helpdesk. Extremely valuable! Thanks! 14 The database administrator is excellent. Too often the effort to maintain the quality of the data is met with resistance from managers. Cincinnati State 12 of 13

15 between terms I have to come to school in order to grant students instructor permission for a course. Web access would help. 16 Not sure what happened to Datatel, but lately it appears that the information is unreliable or more steps are necessary to ensure the accuracy. I print instructor schedules using CSAR. I have faculty who are listed as primary instructors as well as the secondary instructor for other courses, however, when the schedule prints, the secondary assignment is not included. 17 System continues to have corrupt data and jobs continue to run slower and slower. 18 n/a 19 Don't know anything about Datatel Colleague and need information to do anything in the system. 20 I would like to be able to access datatel from home. 21 I think the query builder should be more user friendly or IT should offer training classes. Because Datatel has a lot of info on it and it would be nice to be able to pull that info into a report more easily. 22 Processing is very very slow on colleague when a process is run to handle multiple records. 23 system can't process when some one is in a file? Can't be in the same studentin two different offices 24 Bad day to ask about processing performance. I am having difficulty with communication mamagement tool. I also feel we do not fully utilize the tools within Datatel. For example standardizing addresses. Some schools are set up so addresses live Street are entered as St no matter how the person enters it. There is no training for first time Datatel users. We need dataentry standards for the College. It would be nice if IT and the College worked together to develop them. Combining both knowledge sets would would insure a quality standard. 18. Your personnel Classification 25 Can we find or develop a software where you do not have to switch between sessions, to process multiple payments at one time? 26 for 11 overhead bulbs often very weak and power pt.s look washed out..have to have room pitch dark to see them. These need to be changed better when faculty ask!!!!! Respondent # Response 1 Hourly Staff; and Adjunct 2 Work Study Student Worker Cincinnati State 13 of 13