Digital reform news now in one place

Issue 1 July 2014 sue 5 Special points of interest: Streamlined Digital File under development (p2) Toolkit to help Forces exploit video link (p2) Collaborative Digital Information Store to be developed for Police (p3) CPS Digital Business Programme explained (p6) CJS Common Platform Programme Blueprint set out (p8) Interview with the Wi-Fi Project Manager (p9) Sneak preview MCTS Case Management Store (p10) Agile methodology explained (p11) Digital reform news now in one place The CJS Efficiency Programme has teamed up with the Home Office Digital First initiative, the CPS Digital Business Programme and the CJS Common Platform Programme to bring you the latest on digital working in criminal justice into a single newsletter. Editions of this new bi-monthly joint newsletter will be issued as a supplement to the CJ Reform Bulletin which goes to Local Criminal Justice boards and those with an interest in the broader justice reform effort. We hope this change will be welcomed by busy readers, and of-course welcome feedback on content. Contact details for the key Programmes are on the back page. For a detailed vision of how the Programmes will work together to deliver a future digital CJS, please visit www.cjsdigitalmodel.org. This vision will be updated as more details about the impact of the CJS Common Platform programme in particular, are known. Our Digital Business Model provides us for the first time with a full picture of what a transformed digital Criminal Justice System could look like when all of our reform programmes deliver their goals. Partnership approach key to delivery Increasing the use of video technology, a streamlined digital file to improve the quality of prosecution information getting to court and in-court technology are some of the key actions that can drive up efficiency in the CJS. The CJS Efficiency Programme, leading on delivering these key strands of the Government s strategy and Action Plan, remains on time and on budget to deliver against a demanding timetable for getting the CJS working digitally by default by July 2016. A small national Programme level team works with local delivery partners across the CJ agencies to implement and exploit the benefits offered by working with digital solutions. The partnership between the national Programme, constituent agencies and local implementation teams is at the centre of the approaching delivery phase of the Programme (see website for delivery timescales). Jo Rowland, recently appointed CJS Efficiency Programme Director said: I ve been hugely impressed with the way local partners and the programme have been working hand in hand to shape the approach to delivery of digital working in criminal proceedings. We are in a great position to work with national and local delivery partners over the next six months to ensure our technology gets into court and is adopted successfully by those who need to use it to achieve benefit for the wider system. Page 1

Streamlined Digital File to improve preparation for court A new Streamlined Digital File will ensure the benefits of digital working are designed into a new file-building process from the point of allegation. The Streamlined Digital File moves digital working between the police, CPS and Courts Service beyond simply digitising the old paper-based processes. The File will, by its design, help prevent incorrect file building through omission and equally unnecessary inclusion - of material. A fully digital prosecution file for high volume offence types will help the wider Criminal Justice System in remove common causes of delay and adjournment later on in court. For high volume, straightforward offence types this can mean substantial savings in court time, and ultimately, taxpayers money. CJS Efficiency Programme Director Jo Rowland said: The Streamlined Digital File will ensure material arriving at court ahead of proceedings need is right first time. Freeing up court time for more serious offences is good for victims, witnesses, defendants and overall confidence in the Justice System. The SDF interface will be intuitive and user friendly Toolkit to help forces exploit video linking technology A new Police Tool Kit has been designed by the CJS Efficiency Programme to help Forces understand the opportunities for efficiency and greater effectiveness offered by video technology. Police forces across England and Wales are increasingly looking at how video linking technology can help reduce the unnecessary movement of police officers and defendants in custody between police stations and courts. Increasing the utilisation of video technology to improve the efficiency of the Criminal Justice System is a key priority in the Criminal Justice Strategy and Action Plan. Using video technology can save the system money, save time for police officers and other criminal justice staff, and improve the experience of victims, witnesses and defendants. It means police officers can appear in court without leaving the police station, meaning more flexibility for officers to undertake other duties. It means victims or witnesses who are vulnerable, frightened or incapacitated have an alternative, and, where appropriate, defendants in police custody can appear at magistrates courts for first hearings from the police custody suite. The police are being asked to deliver a better quality service to the public, in a context of reduced budgets. This means even smarter ways of working across the forces of England and Wales. Video technology represents one of the key opportunities for delivering an enhanced service whilst reducing costs to the public purse. A screenshot from the Toolkit Page 2

CPS Devices enabled to access key E-Book An application has been added to the CPS network which will allow staff with digital licences to access the legal reference guide Archbold as an e-book from the CPS device they use tablet, laptop and desktop PC. Electronic access to other legal reference materials is currently being considered. This follows on from a successful pilot in April where a number of Crown Advocates were set up with the application, called ProView, enabling them to download Archbold 2014 and other legal reference material on to their personal devices. Simon Clements, Digital Business Programme Director said: Access to this key legal text in a digital format will greatly assist prosecutors in preparation for, and during court proceedings. The CPS continues to improve its digital working capability, ensuring staff have the right tools to provide a quality service to victims, witnesses and the wider public. For more information about the CPS Digital Business Programme please email: DigitalBusinessProgramme@cps.gsi.gov.uk Collaborative Digital Information Store (CDIS) A team at the Home Office is leading on solving the problem of how to manage the huge amount of digital evidence that can be available during the investigation of a crime. The Collaborative Digital Information Store (CDIS) aims to provide a way of managing a complex array of potential evidence to ensure prosecuting authorities are prepared for the challenge of an increasingly digital age. - To protect peoples freedoms and civil liberties by ensuring that digital assets are held securely and managed appropriately as described within the Management of Police Information (MOPI) guidelines. The CDIS project is still in its early stages, establishing its scope - partly through setting up a Proof of Concept - to understand more specifically what the needs of policing and criminal justice are of a digital store. The CDIS project was set up in response to direction from ACPO (National Policing) in October 2012 to put in place services and products that support forces who are working more digitally as part of the Digital First Strategy. CDIS should also make it easier and cheaper to comply with data privacy, transparency and legal responsibilities in future. The project has four main objectives: - To develop and implement common standards for the management and handling of digital assets and in particular video, across the police and our CJS partners. - To improve the processing, management, storage and distribution of video and other digital assets within the police and the sharing of such assets with our Criminal Justice partners and other key stakeholders. - To increase police efficiency and effectiveness in the investigation of crime and bringing the perpetrators of such crime to justice and to help the police fight crime more effectively. Digital evidence is now the norm Page 3

Defence use of digital equipment in court Defence practitioners who are prevented from legitimately using digital equipment to work in court buildings are encouraged to email details to the Criminal Justice System efficiency programme They will need to include: name and the name of firm date and court where the problem was encountered details of the equipment and the nature of the court s objection Issues will then be raised with HM Courts & Tribunals Service (HMCTS) security management who will check that local courts are following HMCTS policy on the use of digital devices by legal teams in court. This guidance states 'the use of lap tops (or equivalent tablet machinery ) by legal teams is permitted, but this is limited solely to those teams'. The use of mobiles phones by professional court users is also permitted in the wider courthouse. They should be switched off and out of sight in the courtroom. The Government is encouraging the defence to work digitally For further information on how the CJS Efficiency Programme is working with the Defence community please visit the Justice website: CJS efficiency programme defence practitioners. Wi-Fi helps lawyers get connected at the Supreme Court The Supreme Court of the United Kingdom launched free Wi-Fi internet access to court users in June as part of its wider IT enhancement programme. the court room at the click of a button means that we are delivering better access to justice." Legal teams including counsel, solicitors, clerks and other official court users (including journalists) at the Supreme Court and the Judicial Committee of the Privy Council will now have access to high speed fibre optic broadband. Lawyers will be able to benefit from accessing the internet much more quickly - and for free - using laptops, tablets and other Wi-Fi enabled devices in the court rooms and other areas around the grade II listed building. Other visitors to the court will continue to be able to access the external BT Openzone Wi-Fi service, which offers good coverage in the building. The move is part of an on-going programme of technology enhancements to ensure that court users, judiciary and staff at the Supreme Court can make the most efficient use of IT, while reducing the overall annual spend on IT services. The latest development has no additional cost to the Court, as the bandwidth has been released from its current allocation. Jenny Rowe, Chief Executive of the Supreme Court, said: "We recognise that the justice system is entering the digital era and we are keen that the Supreme Court remains at the forefront of this move. By embracing modern technologies and IT developments we can ensure that we are providing a quality service and improving the standard of resources available to legal professionals using the court. Giving free access to information in The Supreme Court Page 4

Initiative to examine video link potential for young offenders The National Offender Management Service (NOMS), the Youth Justice Board (YJB), and Her Majesty's Courts and Tribunals Service (HCMTS) are leading a joint initiative to explore the use of prison to court video link (PCVL) for court hearings involving youths remanded in custody at Feltham Young Offenders Institution & Remand Centre (YOI & RC), commencing in August 2014. The initiative, part of the CJS Efficiency Programme s overall effort to drive up utilisation of video technology, will explore the full potential of video link in reducing the adverse impact of criminal proceedings on young people in custody. A model which sets out recommendations for which court hearings and interactions inbetween them might be conducted over video link will be adopted from June at nine London magistrates courts. The aim will be to increase the appropriate use of video technology by Youth Courts, Youth Offending Teams (YOTs) and Feltham, for certain remand hearings involving young people, and for pre-court interactions between young people and their family members, legal representatives, YOTs and other agencies. The initiative will also seek to develop a clear set of best practice which will be rolled out to the wider court and prison estate. Damian McCleave, involved in setting up the initiative said: Due to the dispersed nature of the young people s estate, children are often required to endure long journeys in cellular vans to attend short court hearings. Young people are currently produced at court for the majority of hearings by default. This results in young people being transferred long distances to and from court in prison vans and spending long periods in court cells, awaiting their hearing or transfer back to their parent establishment. They also experience disruption to education and training regimes. Using video links could prevent unnecessary journeys to court Understanding the defence use of video conferencing A survey has been undertaken by the CJS Efficiency Programme to better understand the experiences the of defence practitioners using video conferencing in different scenarios. The short survey will capture experiences of using video links during court proceedings and other video conferencing across the criminal justice system. The survey ran during June 2014, and responses are being analysed. Sharon Chambers video project lead/mark Barrington Defence Engagement Lead for the CJS Efficiency Programme: The Defence community are a key partner in the criminal justice system and this is a real opportunity to get their views on video conferencing. We know that there is definite room for driving up the utilisation of video conferencing to make criminal proceeding more efficient for all, and are looking forward to analysing the feedback that comes in. The survey covers the experience of using video for purposes ranging from client consultations, to hearings. We are particularly interested in our defence colleagues views of the benefits of using video and their ideas for how we could do more. The CJS Efficiency Programme undertakes a range of engagement with defence representative bodies, including a monthly national defence practitioners group. The team will use feedback from the survey to improve access and the quality of the current video capability, and plan for future development. If you would like to hear more about how we engage the defence please email CJSEfficiency@cps.gsi.gov.uk or visit our defence pages. Page 5

Digital Witness Statements The Digital First Programme has responded to feedback from forces on the first generation of Digital Witness Statements (DWS), and created a framework approach which makes it easier to create a intuitive, accessible local DWS at force level. Forces had found the original Electronic Witness Statements difficult to read and difficult to use. New guidelines issued by the Home Office help forces with appropriate security measures, and emphasise the need for software solutions to be built in open standards. Local forces are, within these limits, and drawing on best practice shared by the Programme able to develop a solution to work on tablets or laptops or other existing technology in use by the force. This means very little rework is needed for the DWS solution to integrate with the local force case management systems. In Suffolk for example, they are piloting a laptop based system using an encrypted Microsoft word based DWS. This means it was quick and cheap to develop and deploy, and is easily compatible with MS Office based back office processes. Other forces, like Essex and the Met are developing solutions that are more appropriate to their particular force areas. Mark Osborne, Digital First project manager said Whilst local business processes need to reflect the agreed national standards for statement taking, this approach allows the police to realise immediate efficiency improvements and cost savings and for the CPS to build digital case files within their existing infrastructure. The Digital Witness Statements Business Process and Technical Standards were issued as Open Standards to Police and Crime Commissioners (PCCs) and Chief Constables by the Minister on 26 th June 2014. They support technical interoperability and consistency of data sharing across the CJS and will allow a greater number of suppliers to develop solutions that help deliver a joined up CJS. Crown Prosecution Service Digital Business Programme Simon Clements was appointed programme director of the CPS Digital Business programme in December 2013. Prior to that Simon has held a number of senior legal positions in the CPS. His top priorities are to ensure digital working is fully embedded in the CPS and continue to drive digitisation across the CJS Making sure that staff have the right tools for the job is key to bring about the new ways of working. This means enhancing existing kit, identifying new digital solutions and providing the relevant local training. More specifically this involves: equipping advocates with new mobile devices, all with modern operating systems, and re-conditioning and re-distributing the existing devices, increasing flexible working across the organisation; improving digital access to legal guidance; improving existing IT platforms, systems and applications, including Content Management Systems; and providing Wi-Fi enabled mobile devices to allow CPS real-time access at magistrates courts when the CJS Efficiency programme rolls out this service (and at some courts in advance utilising existing CPS broadband routers). Simon Clements, Director, CPS Digital Business Programme Every day thousands of cases are prepared and presented digitally in courts across England and Wales. The Crown Prosecution Service (CPS) has led this transformation, made possible by the dedication and perseverance of people across the organisation, and there is now a concerted action to make the whole criminal justice system digital by 2016. Embedding long-lasting changes in how the CPS works will not be without its challenges but the continued involvement of staff across the business and working in collaboration with partner agencies and other key digitisation programmes will mean all criminal justice practitioners can access shared case information with appropriate access determined by need. It will be complete, accurate and up-to-date with all parties able to follow the progress of the case. This is a key part of Civil Service Reform, which makes clear that public services must exploit the benefits technology offers, and will allow the CPS to meet its core commitments to deliver a high quality prosecution service for victims, witnesses and the wider public. The aim of the Digital Business Programme is to create a CPS where working digitally is the normal way of working for all staff. This means that receipt, processing and printing of paper will be the exception and engagement with victims and witnesses and the public is available through a digital medium. CPS has led the way in becoming a digital organisation Page 6

CJS Common Platform Programme In February 2014, Loveday Ryder (formerly Programme Director of CJS Efficiency Programme) was appointed as Programme Director of the Common Platform Programme, with a view to bringing the two programmes closer together. court users and those working within the criminal justice system, whilst reducing cost and maintaining transparency. The CJS Common Platform (CJSCP) Programme is a partnership between Her Majesty s Courts and Tribunal Service (HMCTS) and Crown Prosecution Service (CPS) to support the development of their respective digital organisations. The programme is a ministerial priority and is integral to the Criminal Justice System Strategy and Action Plan. It is an IT-enabled business change programme which will be a key contributor to CJS departmental business plans. It will bring essential information about crime together so that criminal justice practitioners will be able to access unified criminal case management digital services where and when they need to, which will radically change the way they work. The Common Platform provides a once in a generation opportunity to design, build and embed a single shared process. Through digital working we will improve the experience for all CJS Common Platform Director Loveday Ryder Magistrates Court Rota HMCTS staff and magistrates told us they need a new system to replace the various systems and manual processes currently used to create and maintain rotas for magistrates with a single system that is consistent across a county and is easy to use. At present, processes for ensuring that those who sit, practice or work in courts on any particular day are managed by a wide range of people in a variety of ways. This means there is a clear opportunity to bring together information in one place, in which all who need to see it have easy access to it. What is the Magistrates Court Rota system? The Magistrates Court Rota project, part of the CJS Common Platform Programme, aims to replace these various systems and manual processes with a single, flexible, national system. It will introduce an on-line calendar to more efficiently manage magistrates sittings. It will also be responsible for aligning processes and providing the rota schedule. What has been done so far? We have shown the new system to over 400 magistrates and staff members, giving them an opportunity to experience the system and let us have their views on what we can do to improve it. We have also held a series of show and tell demonstrations of the new system throughout the country. Magistrates and Rota Administrators have all commented on the easy use of the system and have been positive about the functionality and design. Jenny Taylor, the Business Product Owner for the project said, For most Rota Administrators this will be the first time they will be able to quickly access real time data to ensure sittings are optimised for all Magistrates, this will not only save them a lot of time and frustration but also ensure sittings are maximised for all Magistrates and save on unnecessary phone calls and emails. The system will be web-based and will allow magistrates to manage information on-line or update details and non availability. This reduces the need for paper and e-mail correspondence. Once the rota has allocated sittings, information will be available on-line, reducing the need for further correspondence. Page 7

A Blueprint for a Common Platform for Criminal Justice The CJS Common Platform Programme has developed a blueprint for change, which demonstrates how the Programme aims to improve the experience of all court users within the criminal justice system. The Vision is: By 2017 the Common Platform Programme will deliver a unified way of working for HMCTS and CPS staff and the wider participants in the criminal case management process. Through digital working we will improve the experience for all court users and those working within the criminal justice system, whilst reducing cost and maintaining transparency. 3. Opportunities for changing our business We will develop new ways of working, delivering cost and time savings. 4. Our enabling technologies Whilst our Programme is business change led and about developing new ways of working, we will ensure that the right technologies and services are in place to be able to support the changes. The blueprint contains four sections 1. Creating digital organisations We are working to improving the way we share information digitally across the criminal justice system so that HMCTS and CPS become digital organisations. 2. Better results at reduced cost We aim to meet the objectives laid out in the Strategy and Action Plan to Reform the Criminal Justice System, June 2013 for the modernisation and digitisation of the criminal justice system, where better results cost less. The Common Platform overview model (below) describes current scope and shows the points where business processes and information-flows touch those of other organisations and participants in the system. Page 8

Ask the Project Manager Professional Court User Wi-Fi Rob Day is the Project Manager for Professional Court User Wi-Fi. We ask him about his plans. Why are we introducing Wi-Fi into court? Wi-Fi connectivity will help Criminal Justice professionals like defence practitioners, Crown Prosecution Service (CPS) prosecutors, and probation officers access their own information management systems when needed, to facilitate more efficient running of proceedings in the criminal courts. Ultimately Wi-Fi, as part of a wider move to digital working in court, will help to prevent adjournments and delays caused by missing or late available information. Will HMCTS staff be able to connect to it? Professional Court User Wi-Fi is being provided for professional use by those that need to access, receive and send information quickly and that cannot be done by any other effective and efficient means. Court staff routinely have access to the web and email via their hardwired DOM 1 network connections and so will not normally need to use the Wi-Fi. However, court staff who have a legitimate business reason to connect to the Wi-Fi may exceptionally be able to do so. When is it coming to my court? Current planning is that we will commence Wi-Fi installation from late 2014. It will take approximately 18 months and be complete early 2016. Implementation plans have been developed by regional Heads of Crime and we can say court houses in early adopter area (EAA) sites will be installed first. This is so we can identify, resolve and assure any problems before national rollout commences immediately after. The EAAs are West Midlands, Croydon, South Wales, Northumbria, Merseyside, Hampshire and Essex. Can you give me some examples of benefits? Professional Court User Wi-Fi has a number of benefits: allowing professional court users to access their home case management systems and to access e-mail and the internet. This will enable them to conduct court business more effectively and efficiently, to retrieve any missing or short notice available information and make more productive use of any downtime in the court environment. enabling the duty solicitor to obtain access to digital case file for custody and bail cases instructed on the day, so that CPS no longer need to generate a paper copy for the defence for these cases. Coverage will extend to the cell areas, to ensure instructions can be taken and case information obtained by defence solicitors without needing to lose place in the queue and thus incur unproductive time. allowing professional court users to work more collaboratively and digitally with each other, for example by completion of the Case Management Form or emailing documents to others in the courtroom. Who is it going to be used by? The Wi-Fi is designed to enable criminal proceedings to run more efficiently by providing any professional court user such as Crown Prosecutors, Defence Solicitors and Counsel with access to their own case management systems, email and the internet. The National Offender Management Service (NOMS) as part of the Ministry of Justice s Transforming Justice agenda is also exploring the benefits of Probation using Wi-Fi enabled secure laptops. The CJS Efficiency Programme is working closely with NOMS on this strand of work to ensure Professional Court User Wi-Fi is developed taking into account potential future use by Probation staff working with the courts. What areas of the building will be covered? Specific details of where Wi-Fi access will be available will be dependent on the particular courthouse. However, in principle, all the areas where professionals usually work will be covered, including advocates rooms, courtrooms, and cell areas. Will unrepresented defendants get access to the Wi-Fi if required to assist their defence? It is the intent that self represented parties will be able to access the court house Wi-Fi in order to access documents and information in connection with their case if they need to. Where this happens, access will be time limited. How do I connect to it? Users will be authenticated for access to Professional Court User Wi-Fi. This ensures the Wi-Fi is only used by those approved to use it, protecting the Wi-Fi service availability and integrity. For non-government users e.g. Defence, authentication will be through an appropriate method, for example, having a secure email (CJSM) account. Non government users will need to log in to the Wi-Fi via a user name and password. Government users when using government supplied kit will be authenticated and have direct access to the Wi-Fi through being on a secure government network e,g. GSI, and PSN. However, it is possible that government users may also wish to use non-government kit in connection with their court business, for example Judiciary to access online information. In this instance they will need to log in to the Wi-Fi using a username and password. Page 9

Ask the Project Manager Professional Court User Wi-Fi What happens if it goes down? The likelihood of a failure of the Professional Court User Wi-Fi service is being minimised through careful system design. For example, should a Wi-Fi access point fail, others in its vicinity will increase their power to compensate. However it remains important that contingency plans to ensure that the essential business of the courts can continue in the event of critical technology failure. Joined up business continuity plans are being developed and put in place across the agencies of the Criminal Justice System to deal with a potential failure of the Wi-Fi service. What if I need help connecting? The Wi-Fi being installed will be no more complex than that used commonly in our own homes. Should users experience difficulty, or simply need a bit of assistance, the Wi-Fi service will also include a Helpdesk function that users can call on. Court users will also be able to access guidance notes containing a simple, visual trouble-shooter, as well as a commonly asked questions section. Will the police be able to stream in evidence from their own digital stores? We are aiming to put in the best specification of Wi-Fi that we can in terms of capacity and speed that is also cost effective. At the start the priority will be to ensure there is capacity in the Wi-Fi connection to enable professional court users to access key case files and information needed on the day that could not otherwise be obtained before hand. As we better understand how the Wi-Fi system is used, we may open it up for further uses such as for the streaming of video evidence where this will not adversely impact court business, the performance of the system or lead to a poor user experience. I ve heard there is to be a pilot of 4G technology? 4G is the latest version of mobile digital connectivity. We are aiming to run a pilot in a limited number of criminal court houses, commencing late summer 2014, to help us understand whether 4G powered Wi-Fi can provide a cost effective and quick way to enable effective digital court business. The pilot will not affect previously announced plans to supply more traditional cable powered Wi-Fi to court houses which has already been proven to be fit for purpose in earlier testing. The 4G pilot will take place in up to 20 courts and represents an exciting opportunity to get a frontline perspective on how 4G could work in court. Users in pilot courts will not need a 4G enabled device to access the network. Instead, any Wi-Fi enabled device will be able to access the network much in the same way people access Wi-Fi networks at home. The 4G network will transmit Wi-Fi data over the 4G network rather than through a standard broadband connection. The pilot will prove whether 4G Wi-Fi can be both effective for digital court business and cost effective. It will also show how it may be considered for use either with conventional cabled Wi-Fi, or exceptionally, as a replacement where it is prohibitively difficult to install cabled Wi-Fi. Online plea application The CJS Common Platform Programme is setting up an exemplar court at Manchester and Salford Magistrates Court to illustrate the development of an on-line plea application. What is the On-line Plea Application? We will develop a public internet facing service which will allow defendants involved in motoring offences to access their case details, view evidence and enter a plea on-line. They will be able to do this from any suitable device at a time and venue of their choosing through a secure portal. This facility will be an alternative to a postal response or the need for a personal appearance at court. This service will enable defendants to engage with the magistrates court process more easily. What sort of offences are covered? The service is initially being developed for use in summary noncustodial motoring cases, for example speeding and noinsurance offences, which accounts for around 500,000 cases per annum nationally. The service will be developed in a way that has the potential to be extended to all summary cases. Jim Hehir the Business Product Owner for the project said, This is an exciting project that gives us an opportunity to create more innovative ways of working. The project will be delivered in an Agile way, which means small parts of the process are built and then tested and refined until the final product is made available. Using this approach enables us to work through issues quickly as they arise so as to realise the benefits sooner." Page 10

A new case management store to support proceedings A new HMCTS Case Management Store is to be rolled out from November, to allow the criminal courts to automatically create a case and receive case paperwork from the Crown Prosecution Service. The Store, and the prepared information within it, will be accessible the build up to, and during live proceedings in court. This means third parties like the prosecutor and defence will be able to access the case management form and probation staff will be able to view and download key documents. The Store will host a web based case management form that can be accessed and completed by HMCTS, CPS and Defence, and a digital front sheet that can be accessed and completed in real time by the Legal Adviser. The Store will be expanded to incorporate the needs of Crown Court users, in line with development of a Crown Court Solution When and how will it be delivered? The CJS Efficiency Programme will work through HMTCS Regional Implementation Leads (RILs) and multi-agency Local Implementation Teams to ensure successful delivery of the HMCTS Case Management Store. These implementation teams will ensure local areas are informed, prepared and equipped with the necessary information ahead of, and throughout the implementation of new technology. For the Store in particular, known delivery dates are set out below and online. Digital Court Technology component HMCTS Case Management Store Arrives in Early Adopter Areas of W.Mids, Hampshire, Essex, S.Wales, Northumbria, Cheshire, Merseyside and Croydon Nov - Dec 14 Rollout timeframe for the rest of England and Wales Jan 14 - March 15 A sneak preview of the new Store interface the Home Page Page 11

Agile methodology Projects under the Common Platform Programme are using the Agile software development approach, which is increasingly being used across departments, following an incremental approach to development and implementation of functionality. Following the Government Service Design Manual, the business scope will be derived through a series of phases to discover and prove the solution via a continual inspect and adapt approach to delivery. These phases are: Discovery (for defining user requirements), Alpha (where a prototype is built for initial testing), Beta (where a more robust model is built for testing) and finally Go-Live. At each stage there is direct business involvement via Show and Tells (demonstrations) where users are invited to come and view the development so far and provide feedback on what is being developed. Show and tell sessions are an important component of the way we are delivering these projects. They support our development cycle by enabling the project team to show each version of the system to the people who are going to use it, demonstrating what they have developed and delivered during the previous development cycle. The session allows the customer to feed back on what they see. Each subsequent session is an opportunity for the customer to see how the product has moved on and improved from previous versions. Business Change Lead David Magee said From a business change perspective, this methodology presents a number of opportunities. It lets the business control what is being developed as and when the application unfolds. This potentially saves time and money - but, most importantly, it ensures the business has real control over the quality of products before they are released. Body Worn Video With over 30 police forces across England and Wales using this technology and the recent announcement by the Metropolitan Police Service on the commencement of its major trials of BWV, the profile of this technology within policing and police digitization remains high. Professional Practice (APP). Authorised Professional Practice is the body of consolidated guidance for policing and encourages the use of professional discretion. The Digital First programme has been closely supporting policing on a number of separate key products to enable forces to deploy this technology in an effective and efficient way. All of these products have now been finalised and are available within the wider policing community and on POLKA. The College of Policing has recognised the good work undertaken by the team and the National User Group and will use the Operational Procedures developed by the Digital First project as the basis from which to develop Authorised Body Worn Video is being used by a number of forces Page 12