CalAct 2010 Spring Conference & Expo Mobility Management Center Basics April 20, 2010 1
Presenter Introductions Tom Coogan VP Business Development RouteMatch Software In Attendance: Aaron Knox, Regional Sales Director, RouteMatch Software, Denver, CO 2
Mobility Management- What is it? Federal Definition: Mobility management is an approach to service development and management that focuses on individualized customer markets and involves establishing a variety of services tailored to meet the needs of those market. Source: Federal Transit Administration 3
Mobility Management Basics What is Mobility Management Practical It is what you have been doing all along? Finding affordable transportation services for persons in need; regardless of mobility, income, special needs, geography or time of day. 4
Mobility Management Basics Travel Management & Coordination Center MSAA Planning & Implementation Grant Recipients Lower Savannah Council of Governments Aiken, South Carolina Paducah Area Transit Authority Paducah, Kentucky Established Purchase Area Region Transportation 5
PART Overview - Member Agencies 6
Fundamentals Communication & Coordination Stakeholders Consumers Partners / Providers Vendors / Subcontractors 7
Communication & Coordination Regional Coordination Plans Interagency Collaboration Resource Sharing Policy & Administration Service Inventory Meeting Needs / Un Met Needs 8
Stakeholders Governance Board of Directors Partner Agencies Management Team Staff Mobility Managers Concept vs. Actual 9
Consumers Rider Customer Service Traveler & Mobility Options Service Availability Specialized Transportation Services Access to Services Challenges / Barriers Successes & New Opportunities 10
Partners / Providers Brokerage / Sub Contract Transportation Services Hours of Operations Special Situations (Types / Distance) Certification Credentialing Maintenance Training & Education 11
Vendors / Sub Contractors Technology Call Center Intelligent Transportation Systems Scheduling & Dispatch In Vehicle Technologies Consumer Facing Technologies Consumer Access Options Telephone On Line Systems Integration Eligibility Medicaid / Medicare 3 rd Party Systems 12
What is the Role of Technology Ability to Facilitate Mobility Management & Coordination Enabling business process Enforcement or Management of Operational Policy & Procedure Automating Human Functions Reducing Labor Cost and Staff Work Load Improving Operations through Reporting & Performance Monitoring Improving Customer Service & Communications 13
Intelligent Transportation Systems FTA One Call Centers (MSAA Model for Improving Access & Coordination) Traveler Information Systems Internet Automated Phone Systems Enunciators Kiosks Transit Stops w/ automated information 14
Intelligent Transportation Systems Consumer Facing Communication Notification & Advance Arrival Information Automated Scheduling, Dispatch & Routing Technologies Demand Response Fixed Route Brokerage (Provider Management / Interagency Coordination) 15
Intelligent Transportation Systems Intelligent Vehicles Mobile Data Computers / Automated Vehicle Location Electronic Fare Payment Systems Integrated Coordination Software Linking Agencies Common definition & business practice Multi-Modal Transit Agency (Fixed, Demand Response, Commuter) 16
Intelligent Transportation Systems Interactive Voice Response Inbound Reservations Where s My Ride Outbound (Voice, SMS, Email) Reminders (Day Before / Pre Arrival) Notifications, Alerts Management Information Systems Performance & Quality Management Measures Reporting Mandates (Federal, State, Contractual) 17
Advanced Technologies Mobility Management Demand Response Transit Fixed Route Transit Vehicle Management Consumer Information 18
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Contact Information Tom Coogan Vice President, Business Development RouteMatch Software 1675 Broadway Suite 2340 Denver, CO 80202 Telephone: (303) 997-1502 E-Mail: tom.coogan@routematch.com Internet: www.routematch.com 21