Operated By: Saguaro Transportation Services Located At: 1495 S 4 th Avenue Yuma, AZ

Transcription

1 Saguaro Transportation Services One Call One Click Call Center Pilot Project Operated By: Saguaro Transportation Services Located At: 1495 S 4 th Avenue Yuma, AZ Phoenix, Arizona Date: April 13, 2015, 4:00 pm Marriott Airport Hotel Ponderosa

2 S.A.R.A. Rides SAFE AFFORDABLE RELIABLE ACCESSIBLE

3 S.A.R.A. Rides.. Mission is to coordinate and expand new and existing transportation services within Yuma County and its surrounding areas in a safe, affordable, reliable and accessible manner. This will be done through a centralized one-call-one-click call center, that will provide one number and a website to access several transportation providers with ability to book trips online It is an affordable alternative to access services in one location, for those living in the urban and rural areas of Yuma County.

4 SERVICES Will include, but will not be limited to: Mobility options Non emergency medical trips Funding source matching Private pay trips Beyond ADA transportation ADA transportation Taxi services

5 SARA Rides Consists A facility to house onecall one click center A pool of providers and stakeholders Funding sources (directly or indirectly) Scheduling/Reporting software system Appropriate personnel Direct/indirect MOU s and contracts

6 Partner Agencies Saguaro Rides (STS) Multiple Funding Sources 21 Vehicles Saguaro Foundation 12 Foundation Vehicles DBD- Day By Day 1 Program Vehicle YCIPTA 3 Additional Partner Vehicles Achieve Coming On Board (June 2015)

7 Coordination Coordinated Trips within Para-transit Senior Transportation Non Emergency Medical Transportation Low-income Transportation SMI transportation CPS, ACYF, DES, DDD,VOC REHAB transportation Transportation for veterans and military families Taxi cab services Coordination with Fixed Route Para-transit capital/fleet demands, staffing needs, etc.

8 Coordination: Funding FTA 5300 programs DES WACOG AHCCCS Donations Foundations/Grants Health & Human Service agencies Private Pay

9 Mobility Management SARA Rides is a mobility management effort, STS utilizes ADOT funding in conjunction with YMPO for the coordinated efforts in the region. The Mobility Manager ensures that human Services transportation coordination aims to improve transportation services for persons with disabilities, seniors, and individuals with lower incomes in addition to educating the general public by, ensuring that communities coordinate transportation resources through multiple federal programs. Mobility Management consists of short-range planning, management activities and projects for improving coordination among public transportation and other transportation service providers with the intent of expanding the availability of services. Promotes the enhancement and facilitation of access to transportation services, including the integration and coordination of services. Supports state and local coordination planning and policy bodies such as regional partnering agencies and funding partners.

10 Regional Mobility Manager & Sub Regional Mobility Managers Role Gather and update information on transportation resources within the region. Produce Regional Mobility Guide Create and update coordination plan Certify callers as eligible for various transit programs, i.e. 5300, etc Seek funding and help find solutions to unique transportation challenges. Track and document unmet needs

11 Mobility Management/SARA Rides Strategies With SARA Rides, focus changes from routes and groups to individuals, destinations, and quality of life. The key is to adapt Mobility Management strategies into the system to maintain its funding and sustainability. Its success consists of promoting the enhancement and facilitation of access to transportation services across the region. Travel training information for those needing assistance with accessing public transportation. Travel Training is by YCIPTA.

12 CENTRALIZED ONE-CALL ONE-CLICK CENTER SOFTWARE Route Match Scheduling System PROVIDERS & STAKEHOLDERS FUNDING SOURCES SARA RIDES One Call One Click Call Center TRAVEL TRAINING TRANSPORTATION SERVICES 511 Regional transportation information portal 211 Community Information and Referral Services

13 EFFORT RESULTS Reduces: Reduction in Para- Transit enrollment demand, trip demand, cost per trip, budget, capital needs, fuel consumption, and staffing. Increases: Increase in coordination of funding and services, rider choices/alternatives to Para-transit, costsharing, use of onestop call center, use of Fixed Route, and use of web based mobility management options.

14 WHAT IS IN STORE. Providers (Operational Efficiencies) Core back-end Transportation Management System Mobile Data Environment Provider Portal Fixed Route Display Riders (Customer Service) Customer Web Portal Facility Web Portal Notification System (telephone, , SMS text Regional 211 phone system Regional 511 website

15 RM Mobile Data System Multi-Modal Flexible, Configurable & Cost Effective

16 RM Mobile Data System Mobile Data Environment Automated Vehicle Location (AVL) Speed, Heading & Idle Alerts Track & Locate Vehicles within Seconds Planned Route vs. Actual Route Comparisons Vehicle / Driver Validation Route & Event Playback Mobile Data Computing (MDC) Estimated Time of Arrival Electronic Manifests Dynamic Schedule Updates Communications Real-Time Data Capture / Verification Increase Data Accuracy Navigation Operational Analysis (dwell times, break times, etc.)

17 RM Mobile Data System Mobile Data Environment Automated Vehicle Location (AVL) Speed, Heading & Idle Alerts Track & Locate Vehicles within Seconds Planned Route vs. Actual Route Comparisons Vehicle / Driver Validation Route & Event Playback Mobile Data Computing (MDC) Estimated Time of Arrival Electronic Manifests Dynamic Schedule Updates Communications Real-Time Data Capture / Verification Increase Data Accuracy Navigation Operational Analysis (dwell times, break times, etc.) RMMobile Application Multi-Model Android-based, Java Application FIPS/HIPPA Compliant Meets all Federal FTA Requirements Carrier/Hardware Agnostic Configurable

18 RM Mobile Data System Simulated Demo

19 ADA Transportation Management RouteMatch Fixed-route Integration module provides system awareness of any fixed-route system Verify ADA eligibility though boundary determination Easily view fixed-route patterns, bus stops, time points and ADA boundaries Integrate trip-by-trip eligibility determination based on customer ADA conditions and fixed-route service availability Provide more mobility options to customers through total system integration Improve total system integration between fixed-route and demand response services

20 Rider Communication Functions Real-time Information: Customer / Rider Day(s) Before Reminder w/ Confirm or Cancel Real-time arrival information Delays, Arrival, Cancels Day before / Day of schedule changes Ties into continuous optimization General Floodgate Messaging Emergency Preparedness Services Changes Inclement Weather Happy Birthday User Defined Criteria / Groups User Defined Information Scheduling Text to Speech Web Based Portal Agency/Facility Based Portals Customer Based Portals Provider Based Portals

21 RouteMatch Notification Module Passenger Information Notification Module Night Before Reminders Pre-Arrival Notifications 58% Reduction in Cancellations Floodgate Messagings Flexible Media Options SMS Text Phone IVR Fax

22 RouteMatch Provider Web Portal The RouteMatch Provider Web Portal allows designated transportation providers or partner s access to an online portal to help facilitate the exchange of transit data via a secure connection to your RouteMatch system. Securely transmit coordinated trip data to your subcontractors Provide framework and security for collecting trip data from providers Flexible configuration of business rules based on contractual relationship between you and your subcontractors Securely links separate organizations through common technology platform

23 RouteMatch Facility Web Portal The RouteMatch Facility Web Portal allows facilities (healthcare providers, assisted-living homes, senior centers, etc.) that schedule rides for multiple passengers to access a secure online portal making it more convenient to book and manage their rides. Reduce Call Volume Increase Center Productivity Facility / Client Management Case Management Agency Approvals / Denials Vehicle Tracking Trip History

24 RouteShout Paratransit

25 SARA RIDES SUMMARY Multi Model Coordinated Mobility Travel Training Travel / Transportation Alternatives Reduction in Service Provision Costs Cost Sharing Enhanced Mobility Management in Yuma County

26 Edwardo Castro, CCTM Transportation Director/Sub Regional Mobility Manager Saguaro Transportation Services (STS) 1495 S. 4 th Avenue Yuma, Arizona [email protected] (928) Thomas Coogan Vice President RouteMatch Software Inc 1625 Broadway, Ste 1400 Denver, CO [email protected] (303) Office (303) Mobile