excepta Solutions Services and software overview Backup & Disaster Recovery Tel. +31 (0)88 555 3444 info@ncoactive.com www.ncoactive.com
INDEX Index... 2 Introduction to ncoactive... 3 Solutions provided by ncoactive... 5 excepta... 5 excepta Mobile... 7 excepta Personal Cloud Backup... 8 excepta Self Restore... 8 excepta Self Restore Enterprise... 8 excepta Finder... 9 excepta Archiver... 9 excepta Archiver Tape Controller... 9 excepta Analyzer... 10 excepta Reporter... 10 excepta Reporter Enterprise... 10 excepta Configurator... 11 excepta Recovery Portal... 11 excepta Monitoring and Alerting... 11 excepta Management Portal... 12 excepta Bare Metal Recovery... 13 Features excepta software suite... 14 Information... 23 ncoactive excepta Solutions 2
INTRODUCTION TO NCOACTIVE ncoactive assures you can stay in business, whatever happens, anytime, anyplace, anywhere. We provide you services that give you ease of mind. The following chapter will outline the High level overview of the services we offer, based on proven technology. ncoactive Continuity Cloud Protect your data and services from downtime and your business from losing revenue and its reputation. The ncoactive Continuity Cloud prepares you for unpredictable circumstances. With IT infrastructure that s resistant to catastrophe, and has the agility to recover quickly when disaster strikes, business continuity is guaranteed. ncoactive solutions for data replication and business continuity to a true VMware-based cloud environment. Our experience is evident with the ncoactive Continuity Cloud, designed to provide costeffective business continuity options in Europe, Middle East and Africa (EMEA). Achieving Business Continuity The most important objective of your business continuity plan is to ensure that business-critical data and processes are secured, and that unplanned downtime is minimized. This means being able to restore your IT infrastructure, data availability, operational processes, and business processes quickly and completely. Standby Resources ncoactive provides both reserved and pay-as-you-go standby resources that mirror your primary site and are ready when you need them. You can choose multiple data protection solutions and scale up or down to address changing business needs. Multiple Replication Options Several levels of protection help you recover from downtime ranging from simple back-up to real-time replication and failover by leveraging the latest guest, host and array based replication technologies. Your workloads can be replicated from virtual or physical environments to our high-availability cloud infrastructure and then hosted in standby mode. Managed or unmanaged With managed options, we take care of host-based or SAN-to-SAN replication to our global cloud datacenters to ensure the integrity of your data and the continuity of your business. Alternately, you can internally manage the process and use the ncoactive Continuity Cloud as a replication target. ncoactive excepta Solutions 3
Meet your RTO and RPO Objectives The ncoactive Continuity Cloud allows you to meet your recovery time objectives (RTO) and rapidly restore business applications and data access. Multiple replication methods ensure your Recovery Point Objective (RPO) is met with a variety of features from Global de-duplication and compression to WAN optimization and manual importing, ensuring that you make the most of your current replication bandwidth and IT budget. Recovery Action Plan and DR Testing No two customer DR plans are the same and because of this we designed a process of clearly documenting and implementing and managing a Recovery Action Plan for each specific customer. The plan is designed for comprehensive and efficient recovery of resources and covers a range of items including who from the customer is authorized to request a full DR Failover or schedule a failover test to the priority in which workloads are recovered. Integrated Physical Appliances ncoactive supports mixed virtual and physical solutions with dedicated appliances and colocation services within ncoactive Cloud datacenters. Whether customers require physical servers, routers, firewalls, or any other hardware, ncoactive provides integration for these devices into the ncoactive Continuity Cloud. Features in a Glance Local Protection Off-site Replication High Availability Mobile Device Protection Longtime Archiving Monitoring & Alerting Business Continuity solutions for Windows and Linux servers, Windows desktops and laptops Off-site replication, creating a redundant copy for disaster recovery scenarios A virtual copy of systems to create near instant High Availability Mobile devices are fully protected anytime, anyplace, anywhere Complete secure archiving of servers, laptops and workstations on Blu-ray media and/or tape devices All systems, and optionally other IT components, are monitored continuously and reports are generated and send via e-mail if required ncoactive excepta Solutions 4
SOLUTIONS PROVIDED BY NCOACTIVE The next chapters will provide an overview of the solutions ncoactive offers. No matter what size your company is, small-medium-large, we have solutions which will be beneficial for your challenges. EXCEPTA Fire, theft, flood, accidental deletion or hardware failure. Each of these events can lead to a dramatic loss of information; paralyze your company, while you are under high pressure to fix it. Maybe you, or your IT service provider, implemented a backup system to tape or hard disk. But what if these systems fail... how much does it cost to recover all your files and information, regardless of the lost hours and personnel costs? The answers to these questions are not simple; at least that's what everyone thinks. ncoactive DAR (Disaster Avoidance and Recovery) Services provides the fastest and most cost effective total solution, in which local and off-site protection work with state-of-the-art technology. excepta is the next generation solution and provides unparalleled business continuity using the latest backup & DR technologies. In case of common hardware problems, excepta eliminates the downtime for your business to a few minutes instead of days, or even longer. The excepta backup solutions automatically take snapshots of your data, down to every 15 minutes, and stores it. These snapshots make sure that previous versions of data, including any files that had long been removed/overwritten or damaged, can be restored to your local environment. It is also possible to restore large files with the "live" technology, so they will be available within minutes. excepta solutions are very efficient in data storage through compression and de-duplication, and each backup, corruption and integrity is checked automatically. These checks ensure that data is secure, complete and ready to be restored. excepta solutions have the ability to virtualize servers, workstations and even laptops on the fly. This ensures that your critical IT infrastructure, regardless of circumstances, remains available. Servers and clients can be virtualized as a virtual standby, allowing key systems to be operational in case of failure. excepta combines powerful virtualization with a sophisticated backup and recovery system. ncoactive excepta Solutions 5
excepta solutions are the ultimate backup, DAR and business continuity solutions available today. When a local hardware failure occurs, it is possible to start standby virtual servers in minutes. With this valuable feature you can continue working even during a hardware failure. excepta solutions provide all the tools and support you need to quickly virtualize, with the result restoring is fast, easy and available when you need it most. Scaled for different company sizes, excepta hardware solutions range in size from 500 GB to 21TB and have enough power to work with up to 12 virtual servers. The incremental backup snapshots ensure high availability of your data up to every 15 minutes. This is ideal for transaction servers where losing 30 minutes or more is simply unacceptable. For more information we refer to the excepta hardware solutions section. ncoactive excepta Solutions 6
EXCEPTA MOBILE excepta Mobile: Total system protection for laptops and desktops ncoactive excepta Mobile is designed to provide companies the option to safeguard their laptops and/or desktops. Because we backup on block level all changes made will be backed-up and are restorable whenever necessary, local or remote. excepta Mobile stores the backed-up data in a very efficient way so the user does not have to worry about losing data or even worse, the Microsoft Windows environment including all personal settings and applications! By leveraging virtualization technics (local and optionally remotely) the entire machine can be made available on every removable storage device. If replication services are being used we can perform a Bare Metal Recovery to new hardware with exactly the same configuration, Windows/applications and data, as it was before. The Enterprise Plus version combines block level with File level backup to be able to comply with corporate policies. Separate replication engines will make sure only corporate data is being replicated to datacenters instead of entire volumes, which can have data that s prohibited to be replicated. File filters will ensure no prohibited content is being sent. excepta Mobile is the best system protection solution available!! ncoactive excepta Solutions 7
EXCEPTA PERSONAL CLOUD BACKUP excepta Personal Cloud Backup: The solution for Cloud Replication and Restores for your mobile Windows device! Data backup has been avoided by many people due to the lack of an affordable, and easy to use, backup product. The ncoactive personal Cloud Backup (PCB) addresses these issues with fast, flexible and efficient automatic data backup and recovery functionalities. Using state-of-the-art technologies the PCB ensures data will never be lost and can be restored anytime, anyplace, anywhere. File filters, and folder selections, combined with corporate policy settings will ensure only allowed data is being backed-up and replicated. EXCEPTA SELF RESTORE excepta Self Restore: Let users restore their own data and lower your TCO The software that is built to enable users to restore data from their local machine directly, instead of having to ask the local or remote support desk to complete this task. excepta Self Restore enables companies to reduce the TCO of their IT landscape. This includes the costs of support engineers and the time needed to fulfill the pending restores requests. excepta Self Restore is built for AppAssure Replay 4 and AppAssure 5. EXCEPTA SELF RESTORE ENTERPRISE excepta Self Restore ENT: Let users restore their own departmental data and lower your TCO Just like Self Restore the Enterprise edition (SRE) focusses on restoring data back to the original source. The major difference between the two is SRE has much more functionality and enables users to restore data from departmental shares, and in later versions from their home folders. Introducing a powerful search engine enables the user to search for specific files and/or folders that were previously deleted. Because the user does not have to submit a support ticket the helpdesk is offloaded and can focus on real business challenges. excepta Self Restore Enterprise enables companies to reduce the TCO of their IT landscape. This includes the costs of support engineers and the time needed to fulfill the pending restores requests. excepta Self Restore Enterprise is built for AppAssure 5. ncoactive excepta Solutions 8
EXCEPTA FINDER excepta Finder : Search your AppAssure 5 repository for specific files and/or folders. The excepta Finder enables customers to search for files/folders in recovery points stored in an AppAssure 5 core server environment. Using the Finder will reduce efforts of searching for specific files/folders within recovery points without knowing exactly where these files/folders reside. Many users have data from which they exactly know where they are stored and when they are accidentally deleted. If deletion takes place an administrator will receive an incident registration, a phone call or a user at their desk asking to restore specific data. The administrator has to search for the correct recovery point and mount it to search the data, if the data is not in the mounted restore point the next has to be mounted and so on. With the Finder these actions do not have to take place and the AppAssure 5 console even does not have to be opened. Installing the Finder on a management workstation is highly recommended and restores can be done from within the application itself. The Finder is build is such a way multiple restore points can be search in 1 search query. The amount of recovery points to be used represents the amount of restore points to be searched from a given point in time. The Finder is multi-core ready and allows an administrator to add the entire core environment, this is a big advantage because all protected machines can be queried from a single interface. EXCEPTA ARCHIVER excepta Archiver: Archiving for AppAssure 5, comply with rules and laws The excepta Archiver helps companies to have automated, period-based archiving for AppAssure 5. This enables companies to comply with archiving rules and laws. Archiving is based on day, week, month, quarter or year, and is configurable per protected machine. The archives can be stored on disk, tape or Blu-ray media. By leveraging the software features the customer can decide which server has a specific archiving period. This will provide options to define which servers are high, middle, and/or low business critical. EXCEPTA ARCHIVER TAPE CONTROLLER excepta Archiver Tape Controller: Transport engine for excepta Archiver The excepta Archiver Tape Controller is installed on the designated server which controls the tape devices/robots/enclosures and automates the process of moving Archives to tape. The tape controller is multi-core ready, which means multiple core servers can send archives to the Tape Controller for processing. ncoactive excepta Solutions 9
EXCEPTA ANALYZER excepta Analyzer: Analyze important data to reduce helpdesk efforts The excepta Analyzer is especially built for AppAssure Replay 4 and AppAssure 5, the application will help support staff to quickly and efficiently analyze problems/issues within an AppAssure environment. All needed information, to pinpoint these problems/issues is presented in a single application and has a positive impact on helpdesk personnel which use the Analyzer. Reducing the TCO is the main goal for organizations and by using the Analyzer the time needed to solve issues can be reduced drastically. Cutting down the costs for support, and being able to resolve issues quickly, will also be beneficial for the service level the customer gets. EXCEPTA REPORTER excepta Reporter: Create scheduled reports for your AppAssure 5 platform This application enables administrators, MSP s, to create reporting for internal usage or customers. Use Backup reports to identify the most at risk protected machines in your enterprise that are not backed up properly. Critical data that is not backed up might expose you to costly losses of information. Combined with monitoring & alerting the reporter fills the gap between reactive and proactive response to potential issues. The reporter also enables companies to generate summary reporting which can be very beneficial to check the status of protected servers and can even be used for procurement/billing purposes to customers. Reports are generated based on definable scheduled intervals, these intervals range from every day to every year. EXCEPTA REPORTER ENTERPRISE excepta Reporter Enterprise: Create scheduled reports for your AppAssure 5 environment Just like the Reporter the Enterprise edition enables administrators, MSP s, to create reporting for internal usage or customers. The difference between the two versions is the Enterprise edition is built for multi-core environments. All core servers can be added to the application and has the same functionality available. Use Backup reports to identify the most at risk protected machines in your enterprise that are not backed up properly. Critical data that is not backed up might expose you to costly losses of information. Combined with monitoring & alerting the reporter fills the gap between reactive and proactive response to potential issues. The reporter also enables companies to generate summary reporting which can be very beneficial to check the status of protected servers and can even be used for procurement/billing purposes to customers. Reports are generated based on definable scheduled intervals, these intervals range from every day to every year. ncoactive excepta Solutions 10
EXCEPTA CONFIGURATOR excepta Configurator: Group servers and configure general settings The configurator has been built to provide administrators the ability to group servers and push settings with a single mouse click. Settings like server grouping, retention policies, volume protection intervals and even replication can all be set from a single user interface. These settings can be pushed to group of servers divided per class, high-medium and/or low business critical, which makes it much easier to control your AppAssure 5 environment. excepta Configurator is built for AppAssure 5 environments. EXCEPTA RECOVERY PORTAL Recovery portal: Recover your data anytime, anyplace, anywhere. The Recovery portal ensures data, replicated by excepta Mobile - Personal cloud backup and AppAssure replicated data, can be restored. By introducing several security features no data can be stolen by potential hackers, thus we safeguard the data stream. The recovery portal is being controlled by ncoactive helpdesk personnel to be sure no data will be available for recoveries after the customer notifies us that they are finished restoring. EXCEPTA MONITORING AND ALERTING Monitoring and alerting: Know what s going on The monitoring and alerting solution from ncoactive is a comprehensive web-based monitoring, alerting, remediation, automation, reporting and service platform designed exclusively for customers. The solution covers the entire technology ecosystem and provides all the capabilities required to migrate from the traditional break/fix service delivery model to full managed services. Monitoring supports on-premise and cloud environments. All our excepta software is fully integrated in the monitoring and alerting solution as is AppAssure Replay4 and 5. Mobile device management With a growing number of smartphones and tablets entering the corporate environment, the companies face administrative and security issues, as they are responsible for maintaining networks and technology assets. Increasing reliance on mobile devices is transforming how businesses operate and dramatically changing the IT needs and support requirements for end-users. Each of these devices, whether it s a corporate tool or a Bring Your Own Device (BYOD), must be provisioned, monitored, tracked and secured as users access business data and applications. Mobile device support is available for Apple ios for iphone/ipad, Android, BlackBerry and Windows Phone. ncoactive excepta Solutions 11
EXCEPTA MANAGEMENT PORTAL Management: Take control over your DR environment from anywhere, anytime. The Management portal ensures customers, who use our self-managed services, have access to their resources from anywhere. These resources include the most important The recovery portal is being controlled by ncoactive helpdesk personnel to be sure no data will be available for recoveries after the customer notifies us that they are finished restoring. ncoactive excepta Solutions 12
EXCEPTA BARE METAL RECOVERY 800.000 laptops are stolen, missing or lost every year; estimated cost 1.8 Billion. Besides the cost of the hardware, the loss of data and productivity is the major part of the total costs! To provide a solution for this ncoactive has introduced the excepta Bare Metal Recovery service. How does it work? The excepta mobile software is installed on the laptop and replicates the Microsoft Windows environment including all personal settings and applications to our datacenters. When continuous replication is operational, we are ready for your call when disaster strikes. This service includes the creation of a Virtual Standby on portable media. This enables a user to start the laptop as a virtual machine, so the work can continue. When you call us we will restore your Microsoft Windows environment including all personal settings and applications to an existing or a new laptop as it was before the disaster. We can have a fully operational laptop on your desk within 24 hours! ncoactive excepta Solutions 13
S EXCEPTA SOFTWARE SUITE excepta Mobile Snapshot intervals per volume Manually select the desired volumes to backup and set the required backup intervals per volume Local retention without restrictions Retention policies determine the amount of time local backups are being retained. After the set retention period data will be automatically removed without user intervention Replication to datacenter(s) with fair usage storage policies Replication to our datacenters enables users to restore the entire machine as it was after the last replication task. Because of the technologies we use the entire machine can be restored to the original source or to brand new hardware Local restore of data and windows volumes Restoring data, regardless of the size, can be triggered and done within a couple of minutes. Recovery of entire volumes can even be done faster by performing a live recovery Force snapshots and base images (new recovery point chains) If, for any reason, a new base image, new backup of an entire volume, has to be created this can be done manually. The old base image can be kept on disk or removed with all recovery points belonging to the old recovery point chain Cleanup recovery points If, for any reason, the retention policy does not remove old recovery points you can do this manually Remove all recovery points Remove all recovery points will delete all backed-up data, use this option with caution! Virtual standby s to removable devices or other volumes (VMDK) Creation of a virtual standby of the entire machine, volumes which are protected, to any removable device or local hard disk will enable you to always have a copy of your system. If your machine fails the virtual standby can be started using VMware player or workstation and is fully operational Local Monitoring and Alerting Monitoring & Alerting is a cloud service which will help you to check if backups are being created successfully, If a failure occurs we can alert pro-actively to overcome issues. Not only can we monitor & alert on backups but also the entire operating system and applications Central Virtual Service center for monitoring and Alerting settings The monitoring & Alerting service is accessible for users who use our services. Because of the pricing nature of this service only companies will use this service to monitor their assets across the enterprise Local recovery console for If the operating system does not boot and the system seems unusable a recovery console can be ncoactive excepta Solutions 14
Windows and SRP rollback* used the rollback the system to the last taken backup. This is especially useful if not only the system fails but also if applications are accidently removed Multi-Lingual* Support for multiple languages Enterprise Bandwidth control* Control the amount of bandwidth to be used to replicate data across the internet. This feature will ensure your internet connection will not slow down drastically the moment replication is in progress *Available in Q4 2013. ncoactive excepta Solutions 15
Personal Cloud Backup Never forget a backup A built in scheduler repeats your backups in the background so you don t even have to think about them Very fast backup and recovery Unlike most backup tools Personal Cloud Backup only backs up new or altered files similarly it is only changed files that are restored. There s a simple explorer style interface to help you locate the files you have accidentally deleted. Each backup creates a PCB restore point so you can easily roll back to any earlier version of a file or folder Complete safety with 2 backup locations You can backup to local and remote locations sequentially. When you are away from the network you backup locally and then you synchronize with the network backup location when you reconnect. That s great for mobile users as backups are secure even if a computer is damaged, lost, stolen or formatted! Backup requires less space By compressing, securely encrypting and de-duplicating unique files only the files that have changed is backed up (incremental, file-level single instance storage) No need to setup backups overnight Personal Cloud Backup runs in the background and does not cause a noticeable system slowdown when backing up even when frequent backups are scheduled Computer problems Personal Cloud Backup can backup System files, Program files and the registry to help you fix problems with your computer Cloud enabled Personal Cloud Backup has the option to replicate the data to a secure datacenter, even if the mobile device is lost, stolen or broken, the data is safe and can be restored Cloud restore By providing the option to restore data via the internet, data is reachable anytime, and anywhere. Archiving Optionally ncoactive provides long time archiving to DVD or Blu-Ray to safeguard, and ship back to the customer, all stored data using encryption and high compression rates Monitoring & Alerting Optionally ncoactive provides monitoring & alerting for your machine, this feature will ensure ncoactive support personnel knows what s happening and can pro-actively respond to any issues in the Operating System, Applications and of course the local backup process and replication ncoactive excepta Solutions 16
Self Restore Local restore of data for desktops/laptops Restore data via a simple interface installed on the local machine. Local restore of remote data for desktops/laptops Restore remote data via a simple interface installed on the local machine Self Restore Enterprise Restore of departmental data Restore departmental data via a simple interface installed on the local machine Search for deleted data from departmental shares Search for specific files/folder across departmental data recover points Restore of personal data (home folder)* Restore specific files/folders from the users home folder using browse and/or search options *available in Q4 2013 ncoactive excepta Solutions 17
Finder Automatically search for files/folders Search for files and folders in recovery points within your AppAssure 5 Core environment Wildcard searches Use wildcards to find specific types of data instead of searching for entire file names. Search multiple restore points Search in multiple restore points at any given point in time. Explore and restore Explore folders in which found data is located, and immediately restore data to a specific path. Multi Core support Add core servers to the Finder to be able to search across the enterprise. Multi domain support Using cross authentication adding core servers in separate domains are supported. ncoactive excepta Solutions 18
Archiver Central managed archiving Archiver is installed on an AppAssure 5 Core server and enables period-based archiving of protected machines. Settings per protected machine Archiving is based on day, week, month, quarter or year, and is configurable per protected machine. Long term archiving to Blu-Ray or tape The archives can be stored on disk, tape or Blu-ray media. Import archive A created archive can be imported back into the AppAssure 5 Core server. This will enable restores of archived data back to the production environment. Archive catalog* A catalog will track which devices have archives stored on them. An administrator can search specific archives offline before importing the archive back into the production environment *available in Q4 2013 Archiver Tape Controller Tape control Setup, configure and control your tape device to be able to export archives to tape. Multi-Core support Multiple cores can send archives to the tape controller for processing to tape ncoactive excepta Solutions 19
Analyzer Analyze issues and errors The Analyzer is used if issues occur on a local laptop/desktop or server. The Analyzer is specially designed to gather all information about the software, OS dependencies and tools to check bandwidth, Firewall settings, User Access Control, recovery point issues and much more Reporter Automatically generate reports Generate summary, compliance and error reports Export reports Export all generated reports to disk or send to designated email recipients Intervals Set report generation intervals per day, week, month, quarter or year Configure email Configure SMTP server settings and recipients who need to receive the reports Reporter Application log The reporter application log will gather errors and all other needed information Reporter Enterprise Reporter functionality All functionality mentioned in the Reporter Multi-Core support Add core servers to the Reporter Enterprise to report on all core servers from a single application ncoactive excepta Solutions 20
Configurator Server grouping Group servers in classes defined by the business Retention policies Set and push retention policies to pre-defined server groups Protection intervals Set and push protection intervals to pre-defined server groups Replication settings Set and push replication settings to pre-defined server groups Recovery Console Recovery of data anytime, anywhere The recovery portal provides access to data stored in our datacenter via a secure web interface. This feature is available for PCB and Mobile and controlled by ncoactive support staff. Monitoring & Alerting See all, manage all Monitoring & alerting is a comprehensive web-based monitoring, alerting, remediation and automation, reporting and service platform designed exclusively for customers. The solution covers the entire technology ecosystem and provides all the capabilities required to migrate from the traditional break/fix service delivery model to full managed services ncoactive excepta Solutions 21
Bare Metal Recovery Bare Metal Recovery on- and offsite Bare Metal Recovery can be used in conjunction with excepta Mobile and replication services. BMR enables restoration of your workstation/laptop to new or refurbished hardware without having to re-install your entire machine. Onsite recovery can be done using excepta Mobile but if hardware fails and is not repairable ncoactive can perform a BMR procedure if replication services are used ncoactive excepta Solutions 22
INFORMATION For more information: http://www.ncoactive.com ncoactive BV Tel : +31(0)88 5553444 Mail : sales@ncoactive.com Dell cannot be held liable for any add-ons created by ncoactive. Support or maintenance will be provided by ncoactive as well as updates and/or fixes. ncoactive excepta Solutions 23