Cyberoam Anti Spam Implementation Guide Version 9 Document version 9402-1.0-18/10/2006
IMPORTANT NOTICE Elitecore has supplied this Information believing it to be accurate and reliable at the time of printing, but is presented without warranty of any kind, expressed or implied. Users must take full responsibility for their application of any products. Elitecore assumes no responsibility for any errors that may appear in this document. Elitecore reserves the right, without notice to make changes in product design or specifications. Information is subject to change without notice. USER S LICENSE The Appliance described in this document is furnished under the terms of Elitecore s End User license agreement. Please read these terms and conditions carefully before using the Appliance. By using this Appliance, you agree to be bound by the terms and conditions of this license. If you do not agree with the terms of this license, promptly return the unused Appliance and manual (with proof of payment) to the place of purchase for a full refund. 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The replacement Hardware need not be new or of an identical make, model or part; Elitecore may, in its discretion, replace the defective Hardware (or any part thereof) with any reconditioned product that Elitecore reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware. DISCLAIMER OF WARRANTY Except as specified in this warranty, all expressed or implied conditions, representations, and warranties including, without limitation, any implied warranty or merchantability, fitness for a particular purpose, non-infringement or arising from a course of dealing, usage, or trade practice, and hereby excluded to the extent allowed by applicable law. 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RESTRICTED RIGHTS Copyright 2000 Elitecore Technologies Ltd. All rights reserved. Cyberoam, Cyberoam logo are trademark of Elitecore Technologies Ltd. Information supplies by Elitecore Technologies Ltd. Is believed to be accurate and reliable at the time of printing, but Elitecore Technologies assumes no responsibility for any errors that may appear in this documents. Elitecore Technologies reserves the right, without notice, to make changes in product design or specifications. Information is subject to change without notice CORPORATE HEADQUARTERS Elitecore Technologies Ltd. 904 Silicon Tower, Off. C.G. Road, Ahmedabad 380015, INDIA Phone: +91-79-26405600 Fax: +91-79-26407640 Web site: www.elitecore.com, www.cyberoam.com
Contents Guide Sets...4 Technical Support...5 Typographic Conventions...6 Overview...7 Spam...7 Cyberoam Gateway Anti Spam...8 Enable Scanning...9 Spam Policy...9 Types of Policies...9 Detection of spam attributes...10 Actions...10 Global policy...11 Default policy...11 Custom policy...12 Create Custom Scan policy...12 Manage Custom Spam policy...13 Add Advanced Rules...14 Change Advanced action rules Order...18 Delete Custom Spam policy...19 Address Groups...20 Create Address Groups...20 Delete Address Groups...21 Delete individual address from Group...22 Spam Rule...23 Create Spam rule...23 Delete Spam Rule...24 Change Spam rule Order...25 Local Domains...26 Add Domains...26 Delete Domains...26 General Configuration...27 Bypass Reporting...29 3
Guide Sets Guide User Guide Console Guide Windows Client Guide Linux Client Guide HTTP Client Guide Analytical Tool Guide LDAP Integration Guide ADS Integration Guide PDC Integration Guide RADIUS Integration Guide High Availability Configuration Guide Multi Link Manager User Guide VPN Management Cyberoam IDP Implementation Guide Cyberoam Anti Virus Implementation Guide Cyberoam Anti Spam Implementation Guide Describes Console Management Installation & configuration of Cyberoam Windows Client Installation & configuration of Cyberoam Linux Client Installation & configuration of Cyberoam HTTP Client Using the Analytical tool for diagnosing and troubleshooting common problems Configuration for integrating LDAP with Cyberoam for external authentication Configuration for integrating ADS with Cyberoam for external authentication Configuration for integrating PDC with Cyberoam for external authentication Configuration for integrating RADIUS with Cyberoam for external authentication Configuration of High Availability (HA) Configuration of Multiple Gateways, load balancing and failover Implementing and managing VPN Configuring, implementing and managing Intrusion Detection and Prevention Configuring and implementing anti virus solution Configuring and implementing anti spam solution 4
Technical Support You may direct all questions, comments, or requests concerning the software you purchased, your registration status, or similar issues to Customer care/service department at the following address: Corporate Office elitecore Technologies Ltd. 904, Silicon Tower Off C.G. Road Ahmedabad 380015 Gujarat, India. Phone: +91-79-26405600 Fax: +91-79-26407640 Web site: www.elitecore.com Cyberoam contact: Technical support (Corporate Office): +91-79-26400707 Email: support@cyberoam.com Web site: www.cyberoam.com Visit www.cyberoam.com for the regional and latest contact information. 5
Typographic Conventions Material in this manual is presented in text, screen displays, or command-line notation. Item Convention Example Server Client User Username Part titles Bold and shaded font typefaces Machine where Cyberoam Software - Server component is installed Machine where Cyberoam Software - Client component is installed The end user Username uniquely identifies the user of the system Report Topic titles Shaded font typefaces Introduction Subtitles Bold & Black typefaces Notation conventions Navigation link Bold typeface Group Management Groups Create it means, to open the required page click on Group management then on Groups and finally click Create tab Name of a particular parameter / field / command button text Cross references Lowercase italic type Hyperlink in different color Enter policy name, replace policy name with the specific name of a policy Or Click Name to select where Name denotes command button text which is to be clicked refer to Customizing User database Clicking on the link will open the particular topic Notes & points to remember Prerequisites Bold typeface between the black borders Bold typefaces between the black borders Note Prerequisite Prerequisite details 6
Overview Welcome to Cyberoam s Anti Spam User guide. Cyberoam is an Identity-based UTM Appliance. Cyberoam s solution is purpose-built to meet the security needs of corporates, government organizations, and educational institutions. Cyberoam s perfect blend of best-of-breed solutions includes User based Firewall, Content filtering, Anti Virus, Anti Spam, Intrusion Detection and Prevention (IDP), and VPN. Cyberoam provides increased LAN security by providing separate port for connecting to the publicly accessible servers like Web server, Mail server, FTP server etc. hosted in DMZ which are visible the external world and still have firewall protection. Cyberoam Anti Spam as a part of unified solution along with Anti Virus and IDP (Intrusion Detection and Prevention), provides real time virus and spam scanning. Anti Spam module is an add-on module which needs to be subscribed before use. Refer to Licensing section for details on registration. Spam Spam refers to electronic junk mail or junk newsgroup postings. Some people define spam even more generally as any unsolicited e-mail. Spamming is to indiscriminately send unsolicited, unwanted, irrelevant, or inappropriate messages, especially commercial advertising in mass quantities. In other words, it is an inappropriate attempt to use a mailing list, or other networked communications facility as a broadcast medium by sending the same message to a large number of people who did not ask for it. In addition to being a nuisance, it also eats up a lot of network bandwidth. Because the Internet is a public network, little can be done to prevent spam, just as it is impossible to prevent junk mail. However, the use of software filters in e-mail programs can be used to remove most spam sent through e-mail to certain extent. With the number of computer users growing and the exchange of information via the Internet and email increases in volume, spamming has become an almost everyday occurrence. Apart from network bandwidth, it also affects the employees productive as deletion of such mails is a huge task. Anti spam protection is therefore a priority for anyone who uses a computer. 7
Cyberoam Gateway Anti Spam Cyberoam Gateway Anti Spam provides you with powerful tools for scanning and detecting spam in the e-mail traffic. Cyberoam Gateway Anti Spam inspects all incoming emails - SMTP, POP3 and IMAP traffic - before the messages are delivered to the receiver's mail box. If spam is detected, depending on the policy and rules set, emails are processed and delivered to the recipient unaltered, reject and generate a notification on the message rejection, add or change subject or change the receiver. Cyberoam Gateway Anti Spam is fully compatible with all the mail systems and therefore can be easily integrated into the existing network. Cyberoam Anti Spam allows to: Scan email messages for spamming by protocols namely SMTP, POP3, IMAP Monitors mails received from Domain/IP address Detect spam mails using RBLs Accept/Reject messages based on message size and message header Customize protection of incoming and outgoing e-mail messages by defining scan policies Set different actions for SMTP, POP and IMAP spam mails Configure action for individual email address Notify receivers about spam messages 8
Enable Scanning Enable anti-spam scanning using firewall rules. While anti-spam settings can be configured for system-wide use, they can also be implemented with specific settings on a per user basis. Refer to Cyberoam User Guide, Firewall section for creating firewall rules for enabling the anti-spam scanning. You can enable anti spam scanning by creating firewall rule for: Zone User/User Group Host/Host Group By enabling scanning through firewall, you can customize levels of protection. For example, while traffic between LAN and WAN might need strict protection, traffic between trusted internal addresses might need moderate protection. Hence you can enable/disable scanning for particular combination of source and destination IP address or domain. Spam Policy As soon as you register Cyberoam Gateway Anti-spam module, default spam policy is applicable to all the incoming email traffic. Default spam policy is the general policy and not fit-for-all policy and hence might allow certain spam mails while block certain required mails also. Fine tuning the policies means reducing the spam attacks and chances of loosing any important and required mails. Spam policy defines what action is to be taken if the mail is identified as a spam and to which email address the copy of mail is to be send. As network scanning rules control all the traffic passing through the Cyberoam and decide whether to scan or bypass mail, policy will be applied to that traffic only that is filtered by network scanning rule. Types of Policies 1. Global Global policy is applicable to all the users. Cyberoam provides blank corporate policy which can be customized as per the requirement. 2. Default Default policy is applicable to all the users except for those users for whom the personal policy is defined. Default policy is applicable to all the users as soon as you register the Anti Spam module. 3. Custom/Personal Cyberoam allows defining custom policy as per the individual user requirement. Custom user policy is applicable to only that user for whom the policy is created. Scanning rules defines which scanning policy is to be applied to which recipient email address i.e. maps scanning policy to the email address. 9
Detection of spam attributes Cyberoam uses content filtering and three RBLs - Real time Black hole Lists to check for the spam attributes: Message size Message header Premium RBL Reliable RBL Standard RBL RBL is a list of IP addresses whose owners refuse to stop the proliferation of spam i.e. are responsible for spam or are hijacked for spam relay. Cyberoam will check each RBL for the connecting IP address. If the IP address matches to the one on the list then the specified action in policy is taken. Actions Accept Accepts and delivers the mail to the intended receiver. This action can be defined for both SMTP and POP/IMAP protocols. Reject Rejects the mail. This action sends the notification message to sender. This action can be defined only for SMTP protocol. Drop Drops the mail. This action does not send any notification message to sender. This action can be defined only for SMTP protocol. Change Recipient - Accepts the mail but delivers the mail to the specified receiver and not to the receiver for whom the mail was originally send. This action can be defined only for SMTP protocol only. Prefix Subject Accepts and delivers the mail to the intended receiver but after changing the subject of the mail. You can customize the subject in such a way that the receiver knows that the mail is a spam mail. This action can be defined for both SMTP and POP/IMAP protocols. 10
Global policy Cyberoam provides the blank global policy which can be customized as per your requirement. By default, global policy applies to all the users. There is no need to apply the global policy to the users using rules. Select Anti Spam Spam Policy Global policy to customize policy. Refer to Add advanced rules for more details. Default policy Cyberoam provides a blank default policy which can be customized as per your requirement. Default policy will be applied to those users only for whom custom/personal policy is not defined. Select Anti Spam Spam Policy Default policy to customize policy. Refer to Add advanced rules for more details. 11
Custom policy Custom scan policy allows you to specify the spam filtering level security i.e. action severity based on your requirement. Create Custom Scan policy Select Anti Spam Spam policy Create Custom policy to open the create page Screen - Create Custom Spam policy Screen Elements Spam Policy details Name Policy Description Send copy to email address Create button Cancel button Add button Description Specify policy name. Choose a name that best describes the policy Specify full description of the policy Specify email addresses to which the mail copy is to be send. More than one address can be specified using comma For example john@hotmail.com,,joe@yahoo.com This option can be applied for SMTP protocol only Creates the policy. Cancels the current operation If the policy is successfully created, create advanced scanning rules to specify what action is to be taken on mail identified as SPAM after successful creation of the policy. Refer to Manage Custom Policy for more detail for defining actions. Table Create Custom Spam policy screen elements 12
Manage Custom Spam policy Select Anti Spam Spam Policy Manage Custom policy to view the list of policies created. Click the policy to be modified. Screen Manage Custom Spam policy Screen Elements Spam Policy details Name Policy Description Send copy to email address Description Displays policy name Displays full description of the policy, modify if required Displays email addresses to which the mail copy will be send, modify if required. More than one address can be specified using comma For example john@hotmail.com,,joe@yahoo.com Update button Cancel button Advanced Rules Advanced Rules This option can be applied for SMTP protocol only. Updates and saves modifications done in any of the above fields Cancels the current operation 13
Screen Elements Add button Delete button Create button Cancel button Description Click to define the action to be taken on mails if the matching condition is found. Refer Add Advanced Rules for details. Allows to delete the condition Select the condition to be deleted and click delete Saves the action rule Cancels the current operation Table Manage Custom Spam policy screen elements Add Advanced Rules Select Anti Spam Spam Policy Manage Custom policy to view the list of policies created. Click the policy to which action rules are to be added. 14
Conditions When Cyberoam Anti Spam identifies Mail as SPAM, Cyberoam accepts and delivers the mail to the intended receiver but only after adding a prefix SPAM to the original subject of the mail. Original subject: This is a test Receiver will receive the mail with subject line as: SPAM: This is a test You can customize the subject in such a way that the receiver knows that the mail is a spam mail. To specify the contents to be prefixed to the existing subject line, select Prefix Subject as action. You can set different actions for SMTP and POP. When Cyberoam Anti Spam identifies Mail as PROBABLE SPAM, Cyberoam accepts and delivers the mail to the intended receiver but after adding a prefix PROBABLE SPAM to the original subject of the mail. Original subject: This is a test Receiver will receive the mail with subject line as: PROBABLE SPAM: This is a test You can customize the subject in such a way that the receiver knows that the mail is a spam mail. To specify the contents to be prefixed to the existing subject line, select Prefix Subject as action. You can set different actions for SMTP and POP. From Email Address/IP address Specified action will be taken if the mail sender email or IP address matches the specified email address or IP address. You can set action for SMTP only. From Email Address/IP address Specified action will be taken if the mail sender email or IP address belongs to the specified email address or IP address group. You can set action for SMTP only. 15
Message Size - Specified action will be taken if the mail size matches the specified size. You can set different actions for SMTP and POP. Message Header - Specified action will be taken if the message header contains the specified text. You can set different actions for SMTP and POP. You can scan message header for spam in: Subject Specified action will be taken if the header contains the matching subject From - Specified action will be taken if the header contains the matching text in the From address. To - Specified action will be taken if the header contains the matching text in the To address. X-Mailer X-Mailer identifies the software that created the message i.e. email client. Header section of message contains X-Mailer information. This allows you to scan and detect spam based on email client and specify action for a particular email client. For example, if you want to scan and reject messages created using Outlook Express then specify X-Mailer as Microsoft Outlook Express and action as Reject X-Spam Test Method X-Spam Test Method displays the method name which is used for spam identification. Anti spam solutions use various methods to detect spam and after scanning add the X Spam Test Method tag along with the method name in the mail header. This scanning method can be used only if Cyberoam receives the tagged mail which is already scanned by some other anti spam solution and you know the method name. X-Spam Test Categories - X-Spam Test Categories displays the category name under which the mail is detected as SPAM. If Anti Spam solution uses content filtering method to detect spam then it added X Spam Test Categories tag along with the category name under which the mail is detected as spam in the mail header. This scanning method can be used only if Cyberoam receives the tagged mail which is already scanned by some other anti spam solution and you know the category name. Others Specified action will be taken if the matching text is found in the header RBL - Specified action will be taken if the sender is listed in the specified RBL Group Actions Following actions can be taken on the mail identified as the SPAM Reject Cyberoam will reject the message and send the rejection notification to the mail sender. This action can be applied to SMTP protocol only. Drop Cyberoam will reject the message but no notification will be send. This action can be applied to SMTP protocol only. Accept Cyberoam will accept and deliver the message to the intended receiver Change Recipient Cyberoam will accept the message but will not deliver to the receiver for whom the message was originally send. Message will be send to the specified receiver. This action can be applied to SMTP protocol only. Prefix Subject Cyberoam will accept and deliver the message to the intended receiver but only after changing the subject of the message. You can customize the subject in such a way 16
that the receiver knows that the mail is a spam mail. Specify the contents to be prefixed to the existing subject line. For Example Contents to be prefixed to the original subject: Spam notification from Cyberoam Original subject: This is a test Receiver will receive the mail with subject line as: Spam notification from Cyberoam - This is a test 17
Change Advanced action rules Order Advanced action rules are ordered by their priority. When the rules are applied, they are processed from the top downwards and the first suitable rule found is applied. Hence, while adding multiple rules, it is necessary to put strict rules before moderate and general rules. Select Anti Spam Manage Custom policy to view the list of policies created. Click the policy whose action rule order is to be changed. Click the rule whose order is to be changed Click Move Up to move the selected rule one-step up Click Move Down to move the selected rule one-step down Click Update Order to save the order 18
Delete Custom Spam policy Prerequisite Not assigned any Rule Select Anti Spam Spam policy Manage Custom policy to view the list of policies created Screen Delete Custom Spam policy Screen Elements Del Description Select policy for deletion Click Del to select Select All Delete button More than one policy can also be selected Select all the policies for deletion Click Select All to select all the policies Deletes all the selected policy/policies Table Delete Custom Spam policy screen elements Note Default policy cannot be deleted. 19
Address Groups Scanning rule can be defined for individual or group of Email address IP address RBL (Real time black hole List) Address group is the group of email addresses, IP addresses, or RBLs. Whenever the policy is applied to the address group, policy is applied to all the addresses included in the group. RBL is a list of IP addresses whose owners refuse to stop the proliferation of spam i.e. are responsible for spam or are hijacked for spam relay. This IP addresses might also be used for spreading virus. Cyberoam will check each RBL for the connecting IP address. If the IP address matches to the one on the list then the specified action in policy is taken. Create Address Groups Select Anti Spam Configuration Address Groups to open the Address group page. Click Create to open the create page. Screen Create Email Address Group 20
Screen Elements Address Group details Name Group Description Specify group name Can be any combination of A Z, a z, _, 0-9 Specify group type. You can create group of RBLs, IP address or Email address. RBL is a list of IP addresses whose owners refuse to stop the proliferation of spam i.e. are responsible for spam or are hijacked for spam relay. Description Create button Cyberoam will check each RBL for the connecting IP address. If the IP address matches to the one on the list then the specified action in policy is taken. Specify full description Allows maximum of 255 characters Can be any combination of A Z, a z, _, 0-9 Creates group and depending on the group type allows adding email address, IP addresses or RBL names Click Add Type all the email addresses to be grouped specified by comma e.g. Cancel button john@yahoo.com, joe@hotmail.com Cancels the current operation Table Create Email Address Group screen elements Delete Address Groups Select Anti Spam Configuration Address Groups to view the list of groups created Screen Delete Address Group Screen Elements Del Description Select address group for deletion Click Del to select 21
Select All Delete button More than one address group can also be selected Select all the address group for deletion Click Select All to select all the address groups Deletes all the selected address groups Table Delete Address Group screen elements Delete individual address from Group Select Anti Spam Configuration Address Groups to view the list of groups created. Click the group from which the address is to be deleted Screen Delete Address from Group Screen Elements Delete Description Select address for deletion Click Delete to select Select All Delete button More than one address can also be selected Select all the address for deletion Click Select All to select all the address Deletes all the selected address Table Delete Address from Group screen elements 22
Spam Rule Scanning rules defines which scanning policy is to be applied to which recipient email address i.e. map scanning policy with the email address. A rule allows to apply: single policy for a email address or group of addresses multiple policies for a particular email address or group of addresses Create Spam rule Prerequisite Policy created Address group created (if rule is for group) Select Anti Spam Spam Rules to open the create page Screen - Create Spam Rule Screen Elements Spam Rule Details Action Item Description Select whether the rule is for individual email address or group Specify email address or select the Address Group 23
Screen Elements Description Recipient Address Address Group Policy Name Add button Cancel button Email Specify recipient email address If the rule is for the complete domain the specify as @domainname e.g. @cyberoam.com Specify address group Specify policy to be applied. According to the action specified in the policy, mails will be delivered as original or will be tagged and forwarded to the receiver. Creates rule Cancels the current operation Table Create Spam Rule screen elements Delete Spam Rule Select Anti Spam Spam Rules to view the list of rules created. Screen - Delete Spam Rule Screen Elements Del Description Select rule for deletion Click Del to select Select All More than one rule can also be selected Select all the rules for deletion Click Select All to select all the rules Delete button Deletes all the selected rules Table Delete Spam Rule screen elements 24
Change Spam rule Order Rules are ordered by their priority. When the rules are applied, they are processed from the top downwards and the first suitable rule found is applied. Hence, while adding multiple rules, it is necessary to put strict rules before moderate and general rules. Default policy order cannot be changes. Select Anti Spam Spam Rules Click the rule whose order is to be changed Click Move Up to move the selected rule one-step up Click Move Down to move the selected rule one-step down Click Update to save the order 25
Local Domains Cyberoam also allows bypassing RBL scanning of mails for certain domains. For this, you have to define the domains as the trusted domains. Add Domains Select Anti Spam Configuration Local Domains Type Domain name or IP address Click Add Mails from the specified domains will not be scanned for RBLs. Delete Domains Select Anti Spam Configuration Local Domain to view the list of domains that will be bypassed from RBL scanning Screen Elements Del Description Select domain for deletion Click Del to select Select All Delete button More than one domain can also be selected Select all the domains for deletion Click Select All to select all the domains Deletes all the selected domains 26
General Configuration Select Anti Spam Configuration General Configuration to open the configuration page Screen Elements Description Anti Spam Engine information Displays the Anti Spam Engine and Anti Spam Definitions data base version installed and being used. It also displays when it was last updated. Cyberoam detects spam using the anti spam definition database which contains currently identified spam signatures/definitions. It is extremely important to update your anti-spam definition database periodically. By default, database updates are automatically downloaded and installed on your computer every 30 minutes. File size restriction SMTP Mails greater than size SMTP Mails greater than size You can update database manually also. Specify file size for scanning. The SMTP mails greater then the specified size will not be scanned. Specify maximum file size for delivery. The SMTP mails greater then the specified size will not be delivered. 27
Screen Elements Description POP3/IMAP Mails Specify file size for scanning. greater than size The POP/IMAP mails greater then the specified size will not be scanned. Header to detect recipient for POP3/IMAP Click Add to specify header which should be used for detecting the recipient s address. By default, Cyberoam uses Delivered-To and Received headers. Default headers cannot be deleted 28
Bypass Reporting By default, Cyberoam Anti Spam generates reports for all the Internal Domains and Email Ids. To bypass reporting of certain domains and email ids, Administrator has to create an Exclusion domain list and email id list. All the domains and email ids included in the exclusion list will not be included in the Anti Spam reports. To define the exclusion list, select Reports Configure Local Domains or select Reports Configure Bypass Email Ids Refer to Reports Guide for the details. 29