An IT platform for Smart Cities: Venice case and Major Cities of Europe examples Marco Bettini Venis Spa - City of Venice
Smart City: Definition A smart city is a city that makes a conscious effort to uptake innovative ICT based solutions to improve conditions of living and working and supports a more inclusive, and sustainable urban environment.
The City is an enabler The City should probably not concentrate primarily on doing things The public sector should create the pre-conditions for things to come to life and to develop in a sustainable way
First of all: Infrastructure! The broadband city network is a precondition for innovation The public sector and private companies need real time communication
from infrastructure to services
The silos approach Transport Parking Museums
loose
aggregate
Venice Connected is The City System transport parkings Municipality of Venice museums Universities businesses multi utility casino city maintenance pharmacies public schools 9
City interoperability system City transport info mobility multi utility parkings emergency... businesses shared modules ecommerce emessaging (mail,sms,...) QR code mgmt RFID code mgmt Iteroperability Layer SAOP Web Services XML (F)OSS CMS Drupal (F)OSS dbms MySQL (F)OSS -Sysop Linux Servers (F)OSS Telephony-VOIP Asterisk... CRM WEB Digital Signage multilingual Call Centre... free WiFi city network Web 2.0 10
Digital Citizenship 11
Sustainability in Venice 90 thousand residents and over 22 million tourists/year require: Security Access to services (health, police, emergency rescue) Cleaning and health in the city Environment (heavy uncontrolled water traffic in the lagoon and canals generates waves damaging palaces and fondamenta )
//venice>connected Online Booking to: Plan and organize your visit to Venice, even on busy and overcrowded days. Choose what interests you among the whole offering of tourist products/services. Save money buying online, knowing different prices on different days or time of the day. Skip the lines: save time using fast lines. Get all you need in a single payment and receive a unique Pass: a personal number ( PNR) for accessing all services in Venice (identification through the city network): The whole City in one number. Improve the quality of tourism and life in Venice.
An Example pricing based on the Sustainability Index lun mar mer gio ven sab dom 01 02 03 04 05 06 07 5 20 15 15 13 10 15 lun mar mer gio ven sab dom 08 09 10 11 12 13 14 15 15 13 10 15 20 20 lun mar mer gio ven sab dom 15 16 17 18 19 20 21 15 9 9 lun mar mer gio ven sab dom 22 23 24 25 26 27 28 lun mar mer gio ven sab dom 29 30 31 01 02 03 04 15 15 13 10 15 20 20 15 15 9 10 15 15 15 15 15 Sustainability Index 3 15 Service Price 0 9
How it works Products/ Services Service Providers Museum BUS pass Vaporetto Parking Fondazione Musei ASM ACTV //venice> connected
The shopping cart Service Provider A Service Provider B Service Provider C C1 C1 C2 C2 C3 C3 B2 A1 A1 A4 A4 A2 A2 B3 A5 A5 A3 A3 B1 B4 A1A3 A3 C1 A1A3 A3 C1 C1 C1 B2 B2
The shopping cart Service Provider C Service Provider C Service Provider C A4 A4 A2 A2 A5 A5 B3 B1 B4 C2 C2 C3 C3 B2 A1A3 A3C1 e-bank
The PNR the City in one number Service Provider A Service Provider B Service Provider C A1 A1 A3 A3 B2 C1 C1 e-bank
Payments Clearance Service Provider A Service Provider B Service Provider C Bank account
order confirmation
Back-Office - 1 VFRXSIJ
Back-Office - 2 DAY: 9 June 2010 PNR search result: All detailed services are valido only for 9 June 2010 administrator
Back-Office -3 DAY: 9 June 2010 PNR search result: DAY: 9 June 2010 PNR search result: TRANSPORT DAY: 9 June 2010 PNR search result: MUSEUM PARKING
Il Back-Office - 4 DAY: 9 June 2010 PNR search result: - One Day car-park - 24,00 Service completed on June 9 2010 at 11:30 am
Platform modules Dynamic composition of the cart Single payment Single PNR (the City in One Number) Real time information to service providers Real time transaction reporting Payment Clearance Electronic Payments email notification System SMS Information Service Barcode and RFID management
Facts and figures 848,736 visits 7.9 Million Page Views 188 thousand tickets sold 7 35'' Avg. Time on Site 51 thousand online transactions 186 counties 4,32 Million online transactions value 127 languages 27
Combining existing assets
From PNR to RFID card
Ticket delivery 1/4 The PNR is typed in the virtual keyboard at the TVM
Ticket delivery 2/4 The TVM sends the PNR to the VeniceConnected platform that checks its validity and sends back to the TVM the transport tickets details 1. sends PNR 3. Transport Ticket details 2. Check PNR
Ticket delivery 3/4 The TVM - Issues transport tickets (RFID cards) and sends back to VeniceConnected their unique serial numbers 2 # card ID # card ID Sends serial numbers 1 Issues RFID cards
Ticket delivery 4/4 VeniceConnected updates the PNR status (transport tickets issued) coupling (PNR) with the card ID Trasmport card delivered coupling #card ID<->other purchased services
one smart card
summarising the Municipality develops its proprietary network (fibre optics + WiFi) by reusing existing assets and with new investments the network shall be used by the Public sector and by Private companies revenues come from cost reduction on telecommunications and from value added network services paid by tourists citizens benefit from the network in terms of better services at no costs tourists benefit from the network in term of new value added innovative services at low price 36