The Cisco Smart Business Communications System

The Cisco Smart Business Communications System

Connect Your Employees to Suppliers and Customers, and Your Business to the World. For a small business like yours to communicate effectively with suppliers and customers in today s competitive business environment, you need ready access to information, updated in real time. With the right solution, your business can collaborate more effectively and problem-solve like never before. The Cisco Smart Business Communications System (SBCS) is an all-in-one networking and communications solution that will enable you to do just that. And it includes the peace of mind that comes with support from the worldwide leader in networking and communications. Cisco SBCS delivers benefits such as: Improved communication among employees, customers and suppliers Access the network and information from anywhere, anytime, any device Understand and respond to customer needs more quickly Quick adaptation to market changes Increased productivity Lower communications expenses Lower operational and maintenance costs A return on your technology investment as your business becomes more efficient and competitive A highly secure rich-media experience delivered across any work space

What is Unified Communications? Cisco Unified Communications solutions bring together voice, messaging, video, and desktop applications designed to enable companies to adapt quickly to market changes, increase productivity, improve their competitive advantage, and deliver a rich media experience across any workspace. By unifying your communications, you can improve productivity and collaboration to gain a competitive edge.

Unify Your Network. Unify Your Communications. The Cisco Smart Business Communications System (SBCS) is designed to unify, or bring together, your phones and computers so you can deliver the following capabilities to your employees wherever they are: Communications: integrated voice, data, and video Messaging: voicemail, email, instant messaging Basic call center capability Common user experience: desktop, phone, mobility Audio conferencing and video calling Integration with business applications such as Microsoft Office, and third-party applications Presence: see others status and how to best reach them, via IP phone or a desktop client When you deploy SBCS, your employees will have the same secure access to your network when they are away from the office that they have at their desks. SBCS allows your employees to do what they do best, even better. Wireless Voice and Data Phone Company Public Internet Analog Fax and Phones Connect from anywhere: Home, Client, Airport, Cafe, Hotel Printer The Benefits of Voice and Data on a Single Network The Cisco Smart Business Communications System combines voice and data on a single network, building a foundation for small businesses to improve operations and productivity. SBCS supports all of this on the same end to end network: call handling network security voicemail remote access Standard phones for small business users, lobbies or break rooms Advanced phones that run business applications Attendant Console Small Business Server Desktop control of phone with Click to Call, Answer, Transfer and Conference Easy management tool for Voice, Data, Wireless and Security Single cable for both PC and phone automated attendant wired and wireless phones integrated email fax video calling basic call center capabilities switching wireless remote teleworker support integrated business productivity applications

Why Use Unified Communications? Work is no longer a place. Work is wherever you are. Alan Sears, President, TBL Networks, Inc. The Cisco Smart Business Communication System (SBCS) enabled a small networking firm to look like a world-class company and helped that company fulfill its promise by making its staff easy to reach in the office, at customer sites, at home, or on the move. When customers or coworkers need to reach someone, they can dial a single number that rings a staff member s office phone, cell phone, and home office phone. Customers appreciate the simplicity, and the staff appreciates the time saved. Video changed the way we work with suppliers. Claire Evans, amazulu, Inc. When you re working with suppliers halfway around the world, selecting materials can be a real challenge. However, with Cisco Unified Video Advantage part of a complete SBCS solution a phone call can become a video conference. Your people can use the online video capabilities to compare samples, make decisions, and begin product shipments in a fraction of the time. Peace of Mind from the Leader in Networking and Communications. The Cisco Small Business Support Service provides peace-of-mind coverage at an affordable price and helps you get the most value from Cisco Small Business products. The subscription-based service offers software upgrades and updates, extended access to the Cisco Small Business Support Center, and next-business-day hardware replacement. My staff spent four hours a day making appointmentreminder calls. Now the system places the calls. Dr. Sunita Jayakar, medical practice owner For medical practices, one of the most powerful Cisco productivity tools is the automated appointment reminder system. Cisco can also provide on-screen voicemail and separate mailboxes for patients, doctors, pharmacies, and insurance companies, increasing productivity by reducing the time spent managing messages.

To learn more about how the Cisco Smart Business Communications System can help your business, visit www.cisco.com/go/sbcs or contact your local Cisco partner. Office Size Network Connections Telephone Network Access Internet Access Voice Mail Integrated Messaging Remote Mail Notifications Automated Attendant Basic Call Center (B-ACD) Conferencing Ad-Hoc Conferencing Conference Bridge Video Telephony Remote Teleworker Wireless (WiFi) Phone/Data Switching Options Security Firewall Secure Remote Access Secure Branch Access Secure Wireless (WiFi) Intrusion Prevention System IP Phone Productivity Applications Single Number Reach Record Conversation Visual Voice Mail Call History Optional Desktop Productivity Applications Attendant Console Click to Dial Presence Presence-based Call Handling Smart Business Communications System 100 employees Outlook, Outlook Express, and Lotus Notes Supported - requires video telephony USB camera Integrated or Optional - model dependent Embedded in UC 500 or 8/24/48 port switch models (PoE optional) Basic Included / Advanced Optional Works with any mobile phone Live Record VoiceView Express Placed, missed, and received calls Enabled with Cisco Smart CallConnectors Cisco Smart CallConnector Operator Microsoft Office Applications, Cisco Smart CallConnector Toolbar On or off call user status, user defined status Based on user define status or location * Actual capacity may vary according to system configuration Optional Included 2012 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) C02-700820-00 2/12

Cisco Smar t Busines s Communications System IP Phone Por tfolio

Rich voice conversations, stylish appearance, and support for business applications. The Cisco Smart Business Communications System (SBCS) is an all-in-one networking and communications solution that enables you to more effectively connect your employees to suppliers and customers. To complement SBCS, Cisco offers our customers an extensive portfolio of phones. We recognize that you need options to make sure that you have the right phone for the right workspace, employee, or job. In certain situations aesthetics are important, whereas in other situations durability, size, the number of buttons, or features are more important. No matter what your business needs are, Cisco has a phone that will meet those needs while making your employees jobs easier. Cisco has two series of phones: the 7900 Series and the Cisco SPA Series IP Phone. These lines of phones offer: The Cisco 7900 Series phones provides users with a: The Cisco SPA Series IP Phone delivers: Ease of use features Modern styling Larger screen display Reliability Access to business applications on the phone s screen Desktop video telephony integration Ease of use A computer-based soft-phone Smaller form factor Wi-Fi handheld Wi-Fi connected desk top phone* Affordability Bluetooth* *Applies to SPA525G2 only.

What is an IP Phone? IP phones are just like the phones that you are using today except for one basic difference, which significantly affects your operating cost and how you collaborate and communicate with each other, customers, and suppliers. You can plug your phone into the same network jack that your computer is currently plugged into. Your computer then plugs into an extra port on the back of the phone, which consolidates your voice and data networks together. Cisco SPA Series IP Phone Overview *Cisco SPA525G2 phone featured Message waiting indicator USB Port Handset Microphone and speaker Speed Dial for Voicemail Menu/Settings button Mute button Headset button Speakerphone button High-resolution screen for phone driven application Independent Line Keys (assign any extension to any one key) Menu Navigation knob Call Hold button Volume button

The consolidation of your voice and data network offers you the following important advantages: You can move an IP phone to any data wall jack in the network and it maintains its profile, speed dials, and user settings Consolidation reduces the cost to integrate the phone and applications running on your computer allowing you to click to dial from Microsoft Outlook, receive incoming call notifications on your computer, and tightly integrate with customer relationship management (CRM) software Your computer can become your phone when you are working from home or on the road Consolidation reduces your cost to add new users by minimizing the need for multiple cable drops or the requirement for a phone technician onsite The s 7900 Series Both large and small companies around the world trust the Cisco 7900 Series Phones. Designed to meet your current and future business needs, these phones are ideal for businesses that need video telephony, a computer-based soft-phone, or Wi-Fi handheld devices. We call our Cisco 7921 the bat phone because anytime you need someone you can immediately reach them and resolve your issue. In the past we d have to get up and physically track people down which took a lot of time. Now I can reach anyone anytime I need them. Adrian Biesecker Owner BBC Biochemical 7985 Series 7970 Series 7960 Series 7940 Series 7931 Series Expansion Modules On screen video phone 8-button 6-button 2-button 24-button 16-button side car Full-duplex speakerphone High-resolution color display Full-duplex speakerphone Support for two expansion modules High-resolution black and white display Full-duplex speakerphone Support for expansion modules High-resolution black and white display Full-duplex speakerphone Full-duplex speakerphone Graphical monochrome display with white backlight Paper label for button names Connect up to two side cars for thirty-two buttons Compatible with Cisco Unified IP Phone 7960 and 7970 Series phones Digital name displays 7911 and 7906 Models 0-button phone No integrated switch port for computer on Cisco 7906 Listen only speakerphone Cisco IP Communicator Windows-based soft-phone 8 button soft phone Color screen Cisco Unified IP Conference Station Support for a third-party lapel microphone Room coverage with the optional external microphone kit 30 feet by 40 feet on Cisco 7937 20 feet by 30 feet on Cisco 7936 Cisco Unified Video Advantage USB attached video camera Phone and computer video camera act as one device Mute video and audio at same time Privacy shade Supported Phones: Cisco 7940, Cisco 7960, Cisco 7970, and Cisco IP Communicator Cisco Unified Wireless IP Phones Bluetooth 2.0 supported on Cisco 7925 IP Phone Wi-Fi certified and standardsbased 802.11a, b, and g High-resolution color screen Battery life 200 hours of standby time or 15.5 hours talk time on Cisco 7921 Cisco ATA 180 Series Analog Telephone Adaptors Support for 2 voice ports (foreign exchange station [FXS])

We like the Cisco SPA phones because they are easy to use and have the business features we need. They are also very affordable so we were able to put phones throughout our office making it easier for our staff to work without having to be at their desk. Dr. Tuuyen Do, Dentist and Owner of Skye Cosmetic Dental Cisco SPA Series IP Phones The Cisco SPA Series IP Phones are specifically designed for small businesses and are supported on all of the Cisco small business phone systems. The Cisco SPA Series is a portfolio of affordably priced, reliable, stylish, easy-to-use phones for small businesses that need a smaller-size, Wi-Fi connected desk top phone, and Bluetooth. Common Features (Most Models) HD Voice for excellent voice clarity and enhanced speaker quality Full-duplex speakerphone, headset, message waiting indicator, and dynamic soft keys for phone functions 4-way navigation key Dedicated buttons for mute, headset, speakerphone, volume, hold, menu settings and voicemail access Integrated Ethernet switch port Cisco SPA501G 8-Line IP Phone Cisco SPA502G 1-Line IP Phone Cisco SPA504G 4-Line IP Phone Cisco SPA508G 8-Line IP Phone 8-Line 1-Line 4-Line 8-Line Paper label Monochrome backlit Monochrome backlit Monochrome backlit display display display Cisco SPA509G 12-Line IP Phone with Programmable Keys 12-Line Monochrome backlit display Paper label Cisco SPA525G / Cisco SPA525G2 5-Line IP Phone Cisco SPA500S Expansion Module Cisco SPA301 1-Line IP Phone Cisco SPA303 3-Line IP Phone 32 programmable 1-Line 3-Line 5-Line multicolored LED buttons No PoE (power adapter Monochrome display Color backlit display Illuminated line status Bluetooth monitoring Wi-Fi Call transfer MP3 and picture player DSS/Speed Dial VPN and Mobile Link included) No PoE (power adapter included)

To learn more about how the Cisco Smart Business Communications System can help your business, visit www.cisco.com/go/sbcs or contact your local Cisco partner. Cisco Unified IP Phones Display LCD Color Touchscreen s 7900 Series Cisco SPA 500 Series IP Phones 525G2 only Cisco SPA301 IP Phone Cisco SPA303 IP Phone Programmable Line Keys 1 3 Audio Full Duplex Speakerphone Headset Port Wideband Audio (HD Voice) Directories Missed, Placed, Received Company and Personal Phone Applications MonitorView TimeCard View Single Number Reach Live Record Mobile Link SSL VPN Voice View Express Picture Slideshow Music Player 525G2 only 525G2 only 525G2 only 525G2 only (Basic) Expansion Module Cisco Unified Video Advantage Monochrome (Basic) Power Over Ethernet Bluetooth 525G2 only Wireless (Wi-Fi) 525G2 only Form Factor Desktop Wall Mount Desktop Investment Protection Cisco Phone Systems 3rd Party Phone Systems CUCM, CUCMBE, CUCME, UC500 Series UC500 Series, SPA9000 Series, Service Provider Hosted Solutions, and OpenSource SIP UC500 Series, SPA9000 Series, Service Provider Hosted Solutions, and OpenSource SIP UC500 Series, SPA9000 Series, Service Provider Hosted Solutions, and OpenSource SIP *Actual capacity may vary according to system configuration Not suppported Optional Included Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)