Technical Whitepaper. Secure Docs

Technical Whitepaper Secure Docs

Contents Introduction 3 Overview 4 Technical Details 4 Conclusion 7 Good Technology 866-7-BE-GOOD www.good.com Secure Docs Technical Whitepaper 2

Introduction As of Q1 2012, Good introduced Secure Docs, a new Good for Enterprise capability that for the first time ever allows users to securely view, edit, save and send files leveraging popular third-party document editors. Secure Docs is a new set of functionality that allows users to securely view, edit, save and send files leveraging popular third-party document editors supported by Good for Enterprise. With Good s new solution, mobile workers can install and utilize secure third-party editing applications that were developed on the Good Dynamics security platform for mobile applications, ensuring that they all contain enterprise-grade security and the flexibility to be deployed across multiple platforms with the same set of policies. This whitepaper provides a technical overview of this solution, including its complete, secure workflow with Good for Enterprise. The Need for Secure Docs The penetration of smart devices into consumer markets has made connectivity relatively easy and inexpensive, especially outside of the workplace. Connectivity, accompanied by the right apps and tools, increases collaboration and productivity in nearly any organization. While access to corporate email, calendar and contacts is often the starting point, industry-leading companies recognize that employees need more than email to fully participate in business processes. With the rapid emergence of ipads, the ability to edit documents on-the-go and manage transmitted files is more important than ever. Currently, editing documents on a mobile device requires the use of a third-party application, which is generally not secure and puts corporate information at risk. With Secure Docs, workers can now securely edit, save and send files using their ipad (support on more platforms is expected in 2012) without the worry of potentially corrupting corporate data or inadvertently sharing it with cloud-based applications. Good Technology 866-7-BE-GOOD www.good.com Secure Docs Technical Whitepaper 3

Secure Docs: An Overview The Secure Docs capability delivers enterprise-grade security through a complete mobile content editing workflow from viewing and editing to saving and sending. Mobile workers can edit a document using one of the new, secure third-party editors, and then save it in the Good File Repository, a secure environment for document saving and archiving. Files are stored and secured with FIPS certified AES encryption. Additionally, because Secure Docs works solely with Good for Enterprise (GFE), IT can rest assured that security policies for disabling cloud-based sync, Open In and Share capabilities, and Cut/Copy/Paste functions are applied to the corporate data being accessed by the secured editor, and that corresponding application-level security policies for password requirements and Jailbreak detection are enforced on the secured editor prior to data access. Technical Details Secure Docs is a means of exchanging data between two applications running on the same device. One of the applications must be the GFE e-mail and PIM application; the other must be a Good Dynamics-secured application. The security of data is not compromised during exchange. The data remains in Good secure storage throughout. The method of moving data from one application to another is the Good Dynamics API. This API includes the functions and structures required to send and receive data using Good Secure Docs. To utilize this API, the application must authorize by pairing with Good for Enterprise. Good for Enterprise (GFE) Secure Storage Secure Docs Editor (3 rd Party) Good Dynamics Libraries Mobile Device Good NOC Secure Inter-Container Communication of Files and Policies Firewall SECURE PIPE Good Mobile Control (GMC) Policies Good Mobile Messaging Server (GMMS) Email/Files Lotus Domino An IT administrator uses the Good Mobile Control console to enable users to use the third-party secure editors. The IT admin may specify the specific third-party editor to individual devices or groups of devices. End-users, on the other hand, need to install a third-party editor for free from the Apple App Store. Good Technology 866-7-BE-GOOD www.good.com Secure Docs Technical Whitepaper 4

Single Sign-On Secure Docs has a single sign-on method that is synced with the user s GFE password. The password policy protection is identical to GFE and the secure third-party editors. After authentication, every time a secure third-party editor is opened, it will flip to the GFE login page: 1. If GFE is logged in, user will automatically flip back to the secure editor 2. If GFE is not logged in, user will enter GFE s password that will take him/her back to the secure editor After authentication has been established, and on each and every user access or other application launch event, the Secure Docs editor invokes the Good Dynamics Libraries in order to perform compliance checks and authenticate the user as necessary, based on customer-specified policies for password entry, password timeouts, etc. It is not possible for the user to access documents or perform other application functions unless and until compliance checks and user authentication have been completed. The Good Dynamics library will determine if inactivity timeout has expired and will handle interaction with GFE to authenticate the user when timeout occurs. MDM and Security: Compliance Policies Secure Docs editors take advantage of the GFE MDM commands through the use of the Good Dynamics Libraries. When an MDM command is sent from GMC to the GFE application, not only will it trigger an action on the GFE side, all connected Secure Docs editors will be triggered. The following MDM features are supported: Lock Remotely lock GFE and Secure Docs editors Wipe Remotely wipe all container data, GFE and Secure Docs editors In addition to MDM functionality, the following Security Policies are supported: Password Timeout Maximum timeout before password is required for client unlock Lock on Background Always lock the UI when entering background mode Enable Lock Notifications Show notification alerts on lock screen for this user Cut / Copy / Paste Disable container data to be cut, copied, and pasted outside of the container. The following Compliance Policies from GMC are also enforced upon the launch of a Secure Docs editor: OS Version Compliance requires that the device is running one of a set of supported OS versions Model Compliance requires that the device hardware is in a set of supported hardware Rooted Compliance requires that the device not be Jailbroken Good Dynamics Library Compliance requires that the device is running one of a set of supported Good Dynamics library versions. Good Technology 866-7-BE-GOOD www.good.com Secure Docs Technical Whitepaper 5

Data Storage and Encryption Secure Docs editors use the Good-provided Good Dynamics Libraries to store and retrieve data and perform related encryption and decryption functions, in combination with a user-provided password, where that password s length, complexity, etc. shall be defined by policy parameters passed from the GFE application to the Secure Docs editors, as further described below. The Good Dynamics Libraries handle all aspects of password selection, password updates, and related key generation and management, data encryption and storage, and data decryption and retrieval. The Secure Docs capability disables the ability for a user to store data unencrypted, outside the storage provided, through the Good Dynamics Libraries. Data Leakage Controls Secure Docs carries the same set of flexible policies as GFE that helps manage the mobile fleet and keeps corporate data secure. Secure Docs includes an extra set of secure policy features: Prevent data loss and data exposure by disabling cloud-based sync and sharing options. Easily set security levels and which approved third party editors your employees can use for viewing and editing documents. In addition to the use of the Good Dynamics Libraries to provide for secure and encrypted data storage, Secure Docs editors implement the following application-level controls to prevent data loss/leakage to other native and/or third party applications and cloud services: Cut/Copy/Paste If an application allows a user to cut/copy text, and paste it outside of the application, you must first implement cut/copy/paste policy controls that prevent the end user from copying data either into or out of the application. The Good Dynamics library will provide current policy at startup and invoke a callback if the policy changes. The Good Dynamics library will also clear the clipboard automatically when the third-party editor enters background mode. This policy is controlled by the GMC and mirrors the policy set for GFE. Open With/Open In Secure Docs editors prevent the user from opening documents with or in other native and/or 3 rd party applications, other than within the Good for Enterprise application itself. Connect To/Upload Secure Docs editors disable the ability of the user to upload documents to 3 rd party document storage/sharing services, FTP servers, etc. Send/Save Secure Docs editors do not allow the user to Save or Send documents using any 3 rd party or native applications. URL-Based Invocation Secure Docs editors do not allow for URL-based invocation or provide any URL-based or other similar external interfaces that would allow the application to be launched or application functions to be used by any native or 3 rd party application. Save 1 Secure Docs editors allow the user to Save selected documents, both in their own file store and in the GFE application. Secure Docs editors do not allow saving to any other apps or storage areas on the device, other than the storage provided through the Good Dynamics Libraries, or in the GFE application. The Good Dynamics Libraries will provide an Application Programming Interface to enable this Save function. Send Similarly to Save, Secure Docs editors allow the user to Send selected document(s) using the GFE application. They do not allow sending via native email or any 3 rd party application. The Good Dynamics Libraries will provide an Application Programming Interface to enable this Send function. The first Good for Enterprise ios client version to include support for Secure Docs is v1.9.6. 1 Both the Save and Send features are executed using the Open With API. To either save or send a document to GFE, a use selects a button that securely pushes the document to GFE. The user is then asked via a dialogue box whether they would like to Email or Save the document. Selecting Email will launch Good Compose. Selecting Save will save the document in the Good File Repository. Good Technology 866-7-BE-GOOD www.good.com Secure Docs Technical Whitepaper 6

Conclusion In today s dynamic business environment, enterprises must keep pace with technological innovation while maintaining corporate security. With Secure Docs, employees can increase productivity on-the-go. And IT can rest assured that all enterprise data is secure. To learn more about Good solutions, visit good.com or call 866-7-BE-GOOD. Good Technology For more information, please call 866 7 BE GOOD or visit www.good.com. Global Headquarters +1 408 212 7500 (main) +1 866 7 BE GOOD (sales) EMEA Headquarters +44 (0) 20 7845 5300 2012 VISTO Corporation and Good Technology, Inc. All rights reserved. Good, Good Technology, the Good logo, Good for Enterprise, Good for Government, Good for You, Good Mobile Messaging, Good Mobile Intranet, and Powered by Good are trademarks of Good Technology, Inc. ConstantSync, Constant Synchronization, Good Mobile Client, Good Mobile Portal, Good Mobile Exchange Access, Good Mobile Platform, Good Easy Setup, Good Social Networking and Good Smarticon are either trademarks or registered trademarks of VISTO Corporation. All third-party trademarks, trade names, or service marks may be claimed as the property of their respective owners. Good and Visto technology are protected by U.S. patents and various other foreign patents. Other patents pending. WP_Secure Docs_Jan2012_US Good Technology 866-7-BE-GOOD www.good.com Secure Docs Technical Whitepaper 7