Why BPM BPM Benefits BPM Sweet Spot Why Business Process Management? Business processes define how the enterprise does business. Process types are many and can be described as human, system, document, or decision based. These processes provide the backbone for business change and seizing business opportunity. It is often business critical processes that differentiate one company from the next and provide strategic advantage. An implementation of business processes can also be the anchor that restrains the enterprise reducing competitiveness, market position, and revenue. Efficiency is the cornerstone metric of the business process. Improvements in operational efficiency or improvements in productivity can produce better managed processes that complete faster, and at lower cost. Inefficient processes consume more resources, time, and are often characterized as brittle and costly. Business visibility provides the insight to know when change is possible, advantageous, and practical. Visibility into business processes gives management the knowledge that change is not only possible but probable with mitigated risk. Poor visibility into business process performance hampers decision making and slows responsiveness to market opportunity. Business agility, the ability to dynamically change the business, is the result of efficient processes and sufficient visibility into the business to provide the right level of guidance that desired change is the best course of action. Oracle Business Process Management 11g helps companies improve efficiency, visibility, and agility by better managing their business processes increasing enterprise competitiveness, maximizing revenue opportunities, and lowering operational cost. Data Sheet: BPM 11g White Paper: BPM 11g
BPM Benefits for IT and the Business Efficiency, visibility, and business agility are clearly benefits of business process management that impact both business and IT. There are however, many other benefits that are particular to one s role in the organization and in the process management lifecycle. For the Business: Customer satisfaction Process performance also impacts customers. Long response times, and unhandled exceptions in customer processes directly effects customer satisfaction and may impact loyalty and share of wallet. Agile and proactive business A dynamic environment where processes run efficiently with good visibility provides the basis for an agile and productive business that is able to take advantage of market opportunities. Responsiveness of IT Business process management that provides process responsibility to business roles increases the perceived responsiveness of IT. Alignment of process responsibility with business responsibility empowers business, removes IT backlog, and reduces the gap between business and IT. For IT: Empower business Delegate responsibility to the business within the guidelines of IT to achieve cumulative business and IT improvements. Lower costs Business process management is a lower cost alternative to traditional custom applications. It involves less coding and is designed to be more flexible than any other approach. Enable change faster A configurable business process enables change to be made easily and efficiently at minimum cost. Take a FREE BPM Assessment. Learn from your peers and industry best practices.
BPM: Strategic or Tactical Initiatives? The traditional sweet spot for business process management is a process that interacts with multiple enterprise systems. A strategic process, like Order Management, includes participants from many organizational groups within the enterprise. The payoff is big and is commensurate with the effort required to manage this type of process. Another option uses business process management to address more tactical needs that are perhaps contained in one functional silo. Implementing new regulation or simplifying some aspect of application management are examples where the organizational scope is smaller and the number of systems involved fewer reducing project complexity. An additional benefit results with easier application upgrades as customization of functional applications is minimized. The enterprise gains additional benefits by enabling the infrastructure for strategic change while addressing a tactical challenge. Tactical or strategic, the choice is yours. In either case you gain the benefits of greater efficiency, visibility, and agility. Error prone processes are transformed into efficiently running processes that require a minimum of user involvement saving time, reducing costs, and enabling faster change in the future. See how BPM can be used for tactical and strategic projects. Watch the webcast.
BPM: Strategic or Tactical Initiatives? See how BPM can be used for tactical and strategic projects. Watch the webcast.
: Unified, Complete & Social Oracle Business Process Management 11g simplifies achieving process management success by delivering a complete enterprise grade solution for all types of processes with a unified process foundation, user-centric design, and social BPM interaction. This unified, complete, and social solution simplifies and removes complexity from process development, deployment, monitoring, and execution with preintegration of process subsystems. User-centric design simplifies the process management lifecycle with tools for all participants in IT and the business. interaction simplifies and extends collaboration providing new ways to simplify work. This complete business process management solution provides all that you need to innovate today and scale from simple to complex processes tomorrow. Data Sheet: 11g Read a review of 11g White Paper: 11g Webcast: Introducing 11g
: Unified and Enterprise Grade Business process management simplifies and increases the efficiency of processes. It stands to reason that in order to help remove enterprise complexity business process management software should also be unified, simplified, and efficient. Oracle Business Process Management 11g delivers the most complete and unified business process management suite and can manage all types of processes whether they are human, system, document, or decision based. The includes a unified process engine capable of execution of BPEL, and BPMN 2.0 processes, end-to-end management and monitoring that does not stop at the process wall, and a unified process model that assures that what you see is what you execute (WYSIWYE) eliminating synchronization problems between design and run time environments. 11g unifies operation with Oracle Fusion Middleware products like Oracle SOA, Business Activity Monitoring, Business Intelligence, Complex Event Processing and Oracle security. An enterprise grade scalable architecture enables support for increasing process complexity and for large volumes of transactions. White Paper: 11g
User Centric : The right tool for the right role The process management lifecycle includes all process phases. It manages the specification, development, deployment, monitoring, and optimization of the automation of applications for different types of processes. Contributors to the process management lifecycle are many and include process modelers, developers, approvers, and casual participants in both the business and IT. Each role has specific requirements and each individual their own preferences. Oracle Business Process Management 11g takes a user-centric design approach to participant tools and addresses requirements for the many roles and preferences of users in both IT and the business. For the Business: Process modeling with a web-based Process Composer addresses the varied roles of process participants in the business. Rich and easy-to-use process analysis and report generation simplifies process status and operational detail reporting. For IT: BPM Studio is a JDeveloper-based design environment that enables simplified integration and reuse of interfaces across Web, portal, process, and service channels. The model that is designed in BPM Studio is a what you see is what you execute (WYSIWYE) model that eliminates synchronization issues between runtime and design time modifications it is the same model. White Paper: 11g
: Simplify and Extend Collaboration Process management is all about change management and so it is important to achieving success to effectively collaborate with process stakeholders and participants in IT and the business.oracle Business Process Management 11g includes social BPM interaction which simplifies collaboration and extends communication channels by providing Process Spaces, which are process participant communities where status, modeling changes, and process monitoring are all available. The addition of Enterprise 2.0 services enables broad collaboration and publishing with wikis, blogs, mashups, and presence enabling collaboration enterprise wide. also includes business process guides that simplify understanding and communicating process flow and status with a milestone based view that simplifies understanding complex process flows for process participants in the business. Unstructured processes comprise a large number of typical enterprise processes in the business. They typically require greater flexibility during process execution because they are more dynamic in nature. Unstructured process support in 11g enables you to add participants anywhere in the task routing flow and enables reassignment, rerouting, and delegation of tasks. So in the middle of that requisition process you can easily add that domain expert for an additional unanticipated review. White Paper: 11g Webcast:
BPM and SOA: Business and IT Agility Oracle Business Process Management 11g is often used to directly connect to the systems it manages. It can also be connected to a services based environment where services connect to the systems to be managed. Why might you want to do this? Business process management optimizes business processes and achieves insight into operating procedures and work processes to control quality, increase efficiency and drive continuous improvement. The goal of a BPM initiative is specified in business terms and these results can be measured directly by the resulting BPM solution. In essence, BPM provides business with greater efficiency, visibility, and agility. Services-Oriented Architecture organizes IT infrastructure to achieve greater efficiency through reuse, and better agility with the use of services. It is a response to proliferation in systems, technologies, communication protocols, databases and data models. SOA hides this complexity behind a set of business services and provides an infrastructure that standardizes how these services communicate and how they are managed. The result is that IT can respond faster and build new solutions for the business faster and cheaper. A transformation to SOA predominantly benefits IT. BPM and SOA work together to synergistically improve both business and IT efficiency and agility providing a higher level of benefit. White Paper: Business Process Management, Service-Oriented Architecture, and Web 2.0: Business Transformation or Train Wreck?
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