ailexpert MailExpert Security form

ailexpert MailExpert Security form

Data security and confidentiality are two of our top priorities at MailExpert. The MailExpert platform was designed in such a way that ensures our customer s security is kept in mind and that their data is protected at all times. This is enabled by built-in security protocols that protect your data against hackers and other security risks. This document is to help you understand how we collect and protect the personal information you provide to us and to help you make the appropriate decisions when using MailExpert.

How MailExpert Works What information MailExpert gathers and tracks MailExpert collects four types of information: 1. Personal Information (name, email address and telephone number), financial (credit card details) or company information that you knowingly disclose when signing up to trial or purchase MailExpert. This kind of information is only obtained by your conscious, intentional consent. 2. Technologically obtained information which is collected using cookies or web logs to collect information about how MailExpert is being used by you. The information collected through tracking technologies include: search behaviour, site traffic, time on site, referring ad campaigns and information on drop off points of traffic. 3. Account usage information such as the number of../site/images/, lists and templates stored on your account and the frequency and size of your mailings. This is to ensure that spammers, fraudsters or other illegal activities do not take advantage of our service. 4. Third party personally identifiable information such as email addresses, names, telephone numbers and other personally identifiable information (PII) willingly uploaded by our clients. MailExpert clients have complete control over this third party PII which they may use to send their marketing materials. MailExpert does not use this information for any other purpose. Third party personally identifiable information collected is purely for thepurposes of identifying users and account queries. No PPI information is collected through any tracking technologies. Website user data generated from tracking technologies are tied to this information for the sole purpose of better understanding the effectiveness of marketing campaigns. This data is in turn used to identify potential target markets, to streamline communications to clients and prospective clients and to aid in the development of a better product. Privacy Protection with MailExpert MailExpert is committed to protecting your privacy. Rigorous procedures have been implemented to ensure this. Non-Disclosure Agreements Only essential support and development staff has access to the data center and it is monitored and regulated to the strictest international standards. Every employee at MailExpert is subject to a nondisclosure agreement that forms part of our official employment contracts. In addition MailExpert is open to signing confidentiality and nondisclosure agreements to ensure maximum security and trust with their clients. 3

Certified by TRUSTe MailExpert has been awarded TRUSTe s Privacy Seal, an international standard, signifying that our privacy policy and practices have been reviewed by TRUSTe for compliance with strict international standards which includes transparency, accountability and choice regarding the collection and use of personal information. TRUSTe s mission, as an independent third party, is to accelerate online trust among consumers and organisations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at info@mailexpert.nl If you are not satisfied with our response you can contact TRUSTe here. What MailExpert does with the information it gathers and tracks We use Personal Information (such as your email address) to... Send updates and promotions regarding MailExpert To keep information regarding your account To reply to requests from a client You may opt-out of receiving future mailings at any time by using the unsubscribe link provided on those mailings. We use Tracking Information (IP address, usage and browser type) to Help diagnose problems with our server Administer our website Better serve your needs related to our website presentation Ensure we have sufficient infrastructure in place Monitoring the data stored in your account and volume of emails you send allows us to anticipate product usage and ensure we have sufficient infrastructure in place to provide the expected service for our users. With whom MailExpert shares information it gathers We will not sell or share any of your personal information or the information stored within your account (such as../site/images/, templates and email addresses) with any third parties, no exceptions. We will only disclose such information if required by law to comply with a judicial proceeding or court order. 4

If MailExpert is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information. We will also notify you with regards to any choices you may make regarding your personal information. We may share aggregate statistics about our customers traffic patterns with our partners and suppliers, but no personally identifying information is included in these statistic reports. We will retain your information for as long as your account is active or as needed to provide you service. We will retain your information as necessary to comply with our legal If you wish to cancel your account or request that we no longer use your information to provide you with service, contact us at info@mailexpert.nl. Security Protection with MailExpert MailExpert follows commonly accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. As part of our commitment to you, the customer, MailExpert will strive to implement and use any commercially acceptable means accessible to protect your personal information. Protection from Hackers and Viruses MailExpert conforms to industry security standards to protect user information from hacking attempts and virus attacks and uses the latest product releases from Microsoft and other companies to make certain our systems are always up to industry standards. Our software and operating systems are always up to date with the latest security patches and updates. Firewalls are used extensively to protect data by opening only the essential channels to the necessary entities on our servers. This means that if a PC or location does not need access to our servers for our system to function correctly, they will be unable to contact that server. This greatly reduces the chances of hackers being able to infiltrate our system. We use the newest Virus software to scan our servers in real time against any suspicious traffic or files. Virus definition updates occur numerous times per day. Security experts monitor and manage protocoles daily to ensure maximum protection. Protection from Loss of Data All our software runs on RAID hard drives to prevent downtime or data loss in the event of hardware failure. We further protect our data from hardware failure or disaster events by running daily backups which are stored in different, secure locations. If you have any questions about the security on our site, you can send us an email at info@mailexpert.nl 5

Conclusion In this digital age, information is a form of currency. Here at MailExpert, we ensure that your information is secure, confidential and only recorded where neccesary. MailExpert takes privacy and security seriously. The protection of our clients and services are our top priority and our immaculate service record is something we take pride in. For any questions please contact info@mailexpert.nl Contact details E : info@mailexpert.nl W : www.mailexpert.nl T :+31 (0)299-31 60 62 6