Aligning/Associating Microsoft Certifications to National Certificates

Aligning/Associating Microsoft Certifications to National Certificates National Certificate: Information Technology: Systems Support SAQA QUAL ID : 48573 NQF Level 5 Microsoft Certification: Microsoft Certified Systems Engineers (MCSE)- Security

National Certificate: Information Technology: Systems Support SAQA QUAL ID : 48573 NQF Level 5 Microsoft Certification: Microsoft Certified Systems Engineers (MCSE)- Security Microsoft Certified Systems Engineers (MCSEs) credential is the premier credential for professionals who can successfully plan, design and implement a network infrastructure, Active Directory-based infrastructure, and client deployment on the Microsoft Windows Server 2003 platform. They also perform maintenance at a high level for medium to large-sized Windows Server 2003-based environments. IT Professionals who analyze the business requirements and design, plan, and implement, the infrastructure for business solutions based on the Microsoft Windows Server 2003 System integrated software. MCSE candidates should have at least one year of experience planning, implementing, and analyzing business solutions with Microsoft products and technologies. Together with the Microsoft core exams, the Microsoft elective exams provide a valid and reliable measure of technical proficiency and expertise in solution design and implementation. MCSE candidates should also have at least one year of experience implementing and administering network operating systems and desktop operating systems. Microsoft Certified Systems Engineer (MCSE) candidates on the Microsoft Windows Server 2003 track are required to satisfy the following requirements: Microsoft Core Exams (5 Exams Required) Four networking system exams: Exam 70 290: Managing and Maintaining a Microsoft Windows Server Environment Exam 70 291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Exam 70-293: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure One client operating system exam: Exam 70 270: Installing, Configuring, and Administering Microsoft Windows XP Professional Microsoft Exams Security Specialization (3 Exams Required) Exam 70-298: Designing Security for a Microsoft Windows Server 2003 Network Exam 70-299: Implementing and Administering Security in a Microsoft Windows Server 2003 Network Exam 70-350: Implementing Microsoft Internet Security and Acceleration Server 2004 9/19/2005 v1.1-1 -

Core Unit Standards Qual ID SAQA ID UNIT STANDARD TITLE Core Core Core 114046 114047 114052 Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) Install and configure a multi-user networked operating system Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement NQF LEVEL 5 4 5 9 5 8 CREDIT S Microsoft Official Course Microsoft Official Course Name Microsoft Exam Code 2274 Managing a Microsoft Windows Server 2003 Environment 70-290 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2277 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services 70-291 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2823 Implementing and Administering Security in a Microsoft Windows Server 2003 Network 70-299 2824 Implementing Microsoft Internet Security and Acceleration Server 2004 70-250 2830 Designing Security for Microsoft Networks 70-298 2272 Implementing and Supporting Microsoft Windows XP Professional 70-270 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2823 Implementing and Administering Security in a Microsoft Windows Server 2003 Network 70-299 2824 Implementing Microsoft Internet Security and Acceleration Server 2004 70-250 2830 Designing Security for Microsoft Networks 70-298 2272 Implementing and Supporting Microsoft Windows XP Professional 70-270 2274 Managing a Microsoft Windows Server 2003 Environment 70-290 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 9/19/2005 v1.1-2 -

Core 114053 Monitor and maintain a multi-user networked operating system 5 6 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2823 Implementing and Administering Security in a Microsoft Windows Server 2003 Network 70-299 2824 Implementing Microsoft Internet Security and Acceleration Server 2004 70-250 2830 Designing Security for Microsoft Networks 70-298 Core Core Core 114054 114056 114058 Administer a local area computer network Describe enterprise systems management and its role in IT systems support Demonstrate an understanding of the concepts of Multi-User computer Operating systems 5 7 5 3 5 7 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2272 Implementing and Supporting Microsoft Windows XP Professional 70-270 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2277 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services 70-291 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2823 Implementing and Administering Security in a Microsoft Windows Server 2003 Network 70-299 2824 Implementing Microsoft Internet Security and Acceleration Server 2004 70-250 2830 Designing Security for Microsoft Networks 70-298 9/19/2005 v1.1-3 -

2272 Implementing and Supporting Microsoft Windows XP Professional 70-270 Core Core 114060 114061 Demonstrate an understanding of local area computer networks, by installing a networked workstation Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) 5 5 5 5 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-294 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2823 Implementing and Administering Security in a Microsoft Windows Server 2003 Network 70-299 2824 Implementing Microsoft Internet Security and Acceleration Server 2004 70-250 2830 Designing Security for Microsoft Networks 70-298 2272 Implementing and Supporting Microsoft Windows XP Professional 70-270 Core 114066 Test Networked IT systems against given specifications 5 4 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2277 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services 70-291 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2823 Implementing and Administering Security in a Microsoft Windows Server 2003 Network 70-299 2824 Implementing Microsoft Internet Security and Acceleration Server 2004 70-250 2830 Designing Security for Microsoft Networks 70-298 9/19/2005 v1.1-4 -

Core Core 114072 114074 Install and commission a local area computer network Demonstrate an understanding of different computer network architectures and standards 5 9 5 5 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2277 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services 70-291 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293 2823 Implementing and Administering Security in a Microsoft Windows Server 2003 Network 70-299 2824 Implementing Microsoft Internet Security and Acceleration Server 2004 70-250 2830 Designing Security for Microsoft Networks 70-298 Core 114075 Design a local area computer network for a departmental office environment 5 5 2276 2277 2278 2279 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-291 70-291 70-293 70-294 9/19/2005 v1.1-5 -

Fundamental Unit Standards Qual ID SAQA ID UNIT STANDARD TITLE Fund Fund Fund Fund Fund 8252 Writing business reports in Retail/Wholesale practices NQF LEVEL 5 6 10135 Work as a project team member 4 8 114050 114051 114055 Explain the principles of business and the role of information technology Conduct a technical practitioners meeting Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa 5 4 5 4 5 3 CREDIT S Microsoft Official Course 2279 2823 2824 Microsoft Official Course Name Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Implementing and Administering Security in a Microsoft Windows Server 2003 Network Implementing Microsoft Internet Security and Acceleration Server 2004 Microsoft Exam Code 70-294 70-299 70-250 2830 Designing Security for Microsoft Networks 70-298 2823 2824 Implementing and Administering Security in a Microsoft Windows Server 2003 Network Implementing Microsoft Internet Security and Acceleration Server 2004 70-299 70-250 2830 Designing Security for Microsoft Networks 70-298 Fund 114059 Demonstrate an understanding of estimating a unit of work and the implications of late delivery 5 5 Fund 114076 Use computer technology to research a computer topic 4 3 9/19/2005 v1.1-6 -

2272 Implementing and Supporting Microsoft Windows XP Professional 70-270 Fund 114183 Apply the principles of resolving problems for single-user and multiuser computer operating systems 5 7 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts 70-291 2277 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services 70-291 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 2823 Implementing and Administering Security in a Microsoft Windows Server 2003 Network 70-299 2824 Implementing Microsoft Internet Security and Acceleration Server 2004 70-250 2830 Designing Security for Microsoft Networks 70-298 9/19/2005 v1.1-7 -

Elective Unit Standards: Specialization Field: Hardware and peripherals Support for Server Computers. (Minimum 25 credits needed.) Qual ID SAQA ID UNIT STANDARD TITLE NQF LEVEL CREDIT S Microsoft Official Course Microsoft Official Course Name Microsoft Exam Code Elect 114062 Assemble a server computer and peripherals from modules 5 5 2274 Managing a Microsoft Windows Server 2003 Environment 70-290 Elect 114063 Install a server computer and peripherals 5 7 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2276 2277 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services 70-291 70-291 2274 Managing a Microsoft Windows Server 2003 Environment 70-290 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 Elect 114064 Install and commision multi-user application software for a server computer 5 5 2276 2277 2279 2823 2824 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Implementing and Administering Security in a Microsoft Windows Server 2003 Network Implementing Microsoft Internet Security and Acceleration Server 2004 70-291 70-291 70-294 70-299 70-250 2830 Designing Security for Microsoft Networks 70-298 Elect 114065 Maintain and repair a server computer to module level 5 10 2273 Managing and Maintaining a Microsoft Windows Server 2003 Environment 70-290 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 9/19/2005 v1.1-8 -

Elect 114073 Install and commission multi-user system software on a server computer 5 7 2274 Managing a Microsoft Windows Server 2003 Environment 70-290 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2279 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 Elect 114077 Maintain and repair server computer peripherals to module level 5 10 9/19/2005 v1.1-9 -

Elective Unit Standards: Specialization Field: Computer Operations Support (minimum 25 credits needed) Qual ID SAQA ID UNIT STANDARD TITLE NQF LEVEL CREDIT S Microsoft Official Course Microsoft Official Course Name Microsoft Exam Code 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 Elect 114043 Support a local area computer network 5 10 2276 2277 2278 2279 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-291 70-291 70-293 70-294 2272 Implementing and Supporting Microsoft Windows XP Professional 70-270 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 Elect 114044 Demonstrate an understanding of change management for computer systems 6 3 2276 2277 2278 2279 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-291 70-291 70-293 70-294 9/19/2005 v1.1-10 -

2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 Elect 114045 Operate an enterprise server computer system 5 6 2276 2277 2278 2279 2823 2824 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Implementing and Administering Security in a Microsoft Windows Server 2003 Network Implementing Microsoft Internet Security and Acceleration Server 2004 70-291 70-291 70-293 70-294 70-299 70-250 2830 Designing Security for Microsoft Networks 70-298 Elect Elect Elect 114048 114049 114057 Create database access for a computer application using structured query language Demonstrate an understanding of Computer Database Management Systems Install high-volume/hign-speed computer cabling for server computer system 5 9 2279 5 7 2279 5 10 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294 70-294 2272 Implementing and Supporting Microsoft Windows XP Professional 70-270 2276 2277 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services 70-291 70-291 Elect 114069 Administer security systems for a multi-user computer system 6 15 2275 Maintaining a Microsoft Windows Server 2003 Environment 70-290 2279 2823 2824 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Implementing and Administering Security in a Microsoft Windows Server 2003 Network Implementing Microsoft Internet Security and Acceleration Server 2004 70-294 70-299 70-250 2830 Designing Security for Microsoft Networks 70-298 9/19/2005 v1.1-11 -

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Project Ideas to Address GAPS National Certificate: Information Technology: Systems Support SAQA QUAL ID : 48573 NQF Level 5 Microsoft Certification: Microsoft Certified Systems Engineers (MCSE)- Security

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Use computer technology to reasearch a computer topic 114076 4 3 Projects Addressing Gaps in Microsoft Courseware Specific Outcomes Assessment Criteria Development work required for the current learning programme / GAP 1. Plan the research of a computer topic. 1. The plan identifies the topic, objectives, and scope of the research. Scenario Based: Research different content usage tracking software on Microsoft Internet Information Server. Discuss the benefits of doing usage tracking on Microsoft Internet Information Server. 2. The plan identifies the time to be taken for the research, the research methods to be used, and the sources of information to be used. Research local and international companies. Brainstorm & prioritize the benefits of different ways of finding information on this type of software. 3. The plan identifies the target audience, presentation methods, and the computer applications to be used for the analysis of data and the presentation of the results of the research. Brainstorm on mind-maps the audience this information will be presented to and what criteria will be used in making these decisions. 2. Conduct research of a computer topic using computer technology. 1. The research conducted accumulates data according to the research plan. Research using local and international vendors on different search engines for software applications relating to 1.3. for example: price, availability, maintenance, etc. ASSESSMENT RANGE OUTCOME Internet, Other computer applications. Page 1 of 3 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Use computer technology to reasearch a computer topic 114076 4 3 2. The research conducted provides data analysis with conclusions. List all the software applications found and the pro s and con s of each. (Price, performance, availability, maintenance, etc.) 3. The description of the analysis methods allows the validity of the analysis to be assessed. Groups choose a vendor for representation and discuss their choice. 4. Research progress is indicated at intervals by reports, according to the research plan. Discuss and compare the research done. 5. The research conducted uses a computer application to analyse the research data. Using Microsoft Excel compare Total cost of ownership between the different software applications chosen. 3. Present the results of research of a computer topic using computer technology 1. The presentation is made using the computer application identified in the research plan. Groupwork: Compile a set of Microsoft PowerPoint slides in groups. Page 2 of 3 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Use computer technology to reasearch a computer topic 114076 4 3 2. The presentation communicates summarised research data and conclusions to the target audience. Debate the different products available. Page 3 of 3 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Use computer technology to Demonstrate an understanding of estimating a unit of work and the implications of late delivery 114059 3 4 Projects Addressing Gaps in Microsoft Courseware Specific Outcomes Assessment Criteria Development work required for the current learning programme / GAP 1. Demonstrate the ability to interpret given cost/benefit analysis documentation. 1. The demonstration identifies different parts of a cost/benefit analysis 2. Explains the purpose of the different parts of a cost/benefit analysis. Discuss the principles of a cost/benefit analysis, using the feature resource cost and time triangle used in Microsoft Solutions Framework and how this is utilised to control time and cost management in projects using Microsoft Solutions Framework. ASSESSMENT RANGE OUTCOME Costs, benefits Discuss the impact of changing features ; cost, resources or time, has on a project. 2. Prepare a time estimate for an element of work. 3. Prepare a cost estimate for an element of work. 1. The time estimate is based on a breakdown of the component in the logical parts for estimating. 2. The time estimate is based on an understanding that the estimate should include the implementation / testing of interfaces to other components where applicable. 1. The cost estimate is based on a breakdown of the component in the logical parts for estimating. Discuss methods of estimating time, for example using past experience as a reference. Create a project in Microsoft Excel or Microsoft Projects. Projects are analysed into smaller tasks. Time is allocated to these smaller tasks. The time ration between the different phases in Microsoft Solutions Framework and Agile are discussed. Research methods of cost estimation in Microsoft Projects or Microsoft Excel, and compare the results. ASSESSMENT RANGE OUTCOME At least one of: structured programming, object oriented programming. Page 1 of 2 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Use computer technology to Demonstrate an understanding of estimating a unit of work and the implications of late delivery 114059 3 4 4. Demonstrate an understanding of the effect of late delivery of an element of work. 2. The cost estimate is based on an understanding that the estimate should include the implementation/ testing of interfaces to other components where applicable. 3. The cost estimate demonstrates an understanding that being assisted by other resources or people could escalate the costs. 1. The demonstration confirms the understanding that an element delivered is often a subset of a bigger deliverable. 2. The demonstration explains the affect of late delivery on other related components. Discuss the three basic types that cost estimate consists of, and the order of each of the following:- - Magnitude Estimates - Budget Estimates - Definite Estimates Discuss previous experiences working on projects and how the estimation compared to reality. Discuss the importance of appropriate planning tools and techniques. The delegates discuss how the deliverables depend on each other. ASSESSMENT CRITERION RANGE Time, cost Discuss how late delivery influences cost and how the ratio between time and cost can influence the quality of project deliverables. Page 2 of 2 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Work as a Project Team Member 10135 8 4 Projects Addressing Gaps in Microsoft Courseware Specific Outcomes Assessment Criteria Development work required for the current learning programme / GAP 1. Demonstrate an understanding of criteria for working as a member of a team. 1. Criteria for working as a member of a team are identified and explained. Discuss the different methodologies, for example: Microsoft Solutions Framework Model, Agile, Extreme programming, etc. Identify and discuss the different roles in the teams as used in Microsoft Visual Studio 2005 Team Development System. 2. Behaviours conducive to working as a member of a team are identified and explained Compile a list of different behaviours needed to be working as part of a team. Roles and structure of teams are discussed as in Microsoft Solutions Framework and Agile. Discuss which one of the roles can be combined and which roles should function as an entity, for example: Developers, Testers, Program Managers, etc. 3. Team dynamics are identified and explained. Create a list of behaviours experienced. Discuss which ones have been conducive to positive team building and best practices in Readiness, Project Management and Risk Management. 2. Work autonomously and collaborate with other team members. 1. Team members are given sufficient support for them to achieve their work / project objectives. Divide delegates in groups of 5-7. Discuss Authority levels in the different groups. Discuss a Microsoft implementation scenario. Team Members determine who supports them during which phase in using Microsoft Solution Framework. Page 1 of 5 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Work as a Project Team Member 10135 8 4 2. Team members are consulted with. Write a vision statement, working from a scenario and discuss how they came to their conclusions. 3. Authority levels of all team members are identified and applied. Discuss the different roles in Agile and Microsoft Solutions Framework and role-played in a given scenario. The team members discuss the challenges they are faced with while role-playing the scenario in 1.1. 4. Collaboration reflects the needs of all team members. Discuss the needs of all team members. 3. Contribute to building relations between team members and stakeholders 1. The importance of building relations between team members and stakeholders is explained. Discuss the importance of progress meeting/reports, for example: - Handling Customer Expectations, - Managing Risk - Managing Resources 2. Stakeholders are identified and their needs explained. Discuss a project from the following view points. - Customer, Business Analyst, Program Manager, Product Manager, Tester, Developer, Architect. Page 2 of 5 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Work as a Project Team Member 10135 8 4 3. Communications with stakeholders encourages open and frank discussions. Debate the importance of communication between project team members and stakeholders/senior management. Discuss projects and why these projects did not always succeed. Discuss how to effectively communicate with the different roles in the Microsoft Solutions Framework. 4. Commitments to stakeholders are honoured and met. Plan and discuss the six steps in the Microsoft Solutions Framework - Risk Management, given a scenario. 4. Make a positive contribution to team coherence, image and spirit. 1. The needs and objectives of team members are identified and explained. Discuss and list the needs and objectives of team members according to Microsoft Solutions Framework and Agile in groups. 2. Methods and techniques for building team coherence and spirit are identified and explained. List methods and techniques for building team spirit and motivate team members. 3. Team member actions are conducive to team coherence, spirit and image. Discuss the different attributes and backgrounds team members might have and how that may influence their view on a project. 4. Trust and support of colleagues is gained through applicable behaviours. Compile a list of team norms and values which contribute to successful project team guidance and spirit. Page 3 of 5 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Work as a Project Team Member 10135 8 4 5. Feedback is provided which leads to constructive working relationships Discuss personal experiences in team collaboration. Discuss the likes and dislikes. Discuss how team members would like to be treated and how to implement ethics in the workplace. 5. Respect personal, ethical, religious and cultural differences 1. Differences between team members are identified and acknowledged. ASSESSMENT OUTCOME RANGE Respect personal, ethical, religious and cultural differences to enhance interaction between team members. 2. The importance of showing respect is explained. 3. Team members are treated in ways which that demonstrate respect for individuals Page 4 of 5 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Work as a Project Team Member 10135 8 4 4. Behaviours, which are of concern to individuals, are discussed promptly and openly with those concerned. Page 5 of 5 v1.1

Unit Standard Title: Unit Standard ID number: Credits: NQF Level: Writing Business Reports in Retail/Wholesale Practices 8252 6 5 Projects Addressing Gaps in Microsoft Courseware Specific Outcomes Assessment Criteria Development work required for the current learning programme / GAP 1. The demonstrated ability to make decisions and consider options when: 1. The demonstrated ability to make decisions and consider options when: (taking assessment outcome range into consideration) Describe organisational procedures relating to dissemination of confidential information. Describe the resources that can be used when gathering information for various reports. Discuss in groups how companies protect information, cyptographically. Discuss and Research prices of computer Hardware. Discuss the different prices available to retail and dealers. Draw up a comparison between prices of retail & dealers. Discuss the legalities in ordering as a dealer while being a single user. Create watermarks, encrypt reports and password protect the worksheets ASSESSMENT OUTCOME RANGE Relating the purpose and content of a range of reports to the information needs of business? Recognising appropriate information resources and organisational procedures for obtaining and distributing confidential information? Applying a range of techniques for compiling reports, ensuring content and format are appropriate to information requirements and that reporting deadlines are met? Liaising with relevant parties and verifying reported information is in accordance with requirements, compiling and distributing additional commentary/information where required Page 1 of 1 v1.1

Microsoft Exam to Course Matrix National Certificate: Information Technology: Systems Support SAQA QUAL ID : 48573 NQF Level 5 Microsoft Certification: Microsoft Certified Systems Engineers (MCSE)- Security

MCSE / MCDBA Exam 70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work. Skills measured by exam 70-293 Planning and Implementing Server Roles and Server Security Course 2278 Course 2830 Configure security for servers that are assigned specific roles. Plan a secure baseline installation. Plan a strategy to enforce system default security settings on new systems. Identify client operating system default security settings. Identify all server operating system default security settings. Plan security for servers that are assigned specific roles. Roles might include domain controllers, Web servers, database servers, and mail servers. Deploy the security configuration for servers that are assigned specific roles. Create custom security templates based on server roles. Evaluate and select the operating system to install on computers in an enterprise. Identify the minimum configuration to satisfy security requirements. Exam 70 293 V1.0 Page 1 of 6

Planning, Implementing, and Maintaining a Network Infrastructure Plan a TCP/IP network infrastructure strategy. Analyze IP addressing requirements. Plan an IP routing solution. Create an IP subnet scheme. Plan and modify a network topology. Plan the physical placement of network resources. Identify network protocols to be used. Plan an Internet connectivity strategy. Plan network traffic monitoring. Tools might include Network Monitor and System Monitor. Troubleshoot connectivity to the Internet. Diagnose and resolve issues related to Network Address Translation (NAT). Diagnose and resolve issues related to name resolution cache information. Diagnose and resolve issues related to client configuration. Troubleshoot TCP/IP addressing. Diagnose and resolve issues related to client computer configuration. Diagnose and resolve issues related to DHCP server address assignment. Plan a host name resolution strategy. Plan a DNS namespace design. Plan zone replication requirements. Plan a forwarding configuration. Exam 70 293 V1.0 Page 2 of 6

Plan for DNS security. Examine the interoperability of DNS with third-party DNS solutions. Plan a NetBIOS name resolution strategy. Plan a WINS replication strategy. Plan NetBIOS name resolution by using the Lmhosts file. Troubleshoot host name resolution. Diagnose and resolve issues related to DNS services. Diagnose and resolve issues related to client computer configuration. Planning, Implementing, and Maintaining Routing and Remote Access Plan a routing strategy. Identify routing protocols to use in a specified environment. Plan routing for IP multicast traffic. Plan security for remote access users. Plan remote access policies. Analyze protocol security requirements. Plan authentication methods for remote access clients. Implement secure access between private networks. Create and implement an IPSec policy. Exam 70 293 V1.0 Page 3 of 6

Troubleshoot TCP/IP routing. Tools might include the route, tracert, ping, pathping, and netsh commands and Network Monitor. Planning, Implementing, and Maintaining Server Availability Plan services for high availability. Plan a high availability solution that uses clustering services. Plan a high availability solution that uses Network Load Balancing. Identify system bottlenecks; including memory, processor, disk, and network related bottlenecks. Identify system bottlenecks by using System Monitor. Implement a cluster server. Recover from cluster node failure. Manage Network Load Balancing. Tools might include the Network Load Balancing Monitor Microsoft Management Console (MMC) snap-in and the WLBS cluster control utility. Plan a backup and recovery strategy. Identify appropriate backup types. Methods include full, incremental, and differential. Plan a backup strategy that uses volume shadow copy. Plan system recovery that uses Automated System Recovery (ASR). Planning and Maintaining Network Security Configure network protocol security. Configure protocol security in a heterogeneous client computer environment. Configure protocol security by using IPSec policies. Exam 70 293 V1.0 Page 4 of 6

Configure security for data transmission. Configure IPSec policy settings. Plan for network protocol security. Specify the required ports and protocols for specified services. Plan an IPSec policy for secure network communications. Plan secure network administration methods. Create a plan to offer Remote Assistance to client computers. Plan for remote administration by using Terminal Services. Plan security for wireless networks. 50% Plan security for data transmission. Secure data transmission between client computers to meet security requirements. Secure data transmission by using IPSec. Troubleshoot security for data transmission. Tools might include the IP Security Monitor MMC snap-in and the Resultant Set of Policy (RSoP) MMC snap-in. Planning, Implementing, and Maintaining Security Infrastructure. Configure Active Directory directory service for certificate publication. 50% Plan a public key infrastructure (PKI) that uses Certificate Services. Identify the appropriate type of certificate authority to support certificate issuance requirements. Plan the enrollment and distribution of certificates. Exam 70 293 V1.0 Page 5 of 6

Plan for the use of smart cards for authentication. Plan a framework for planning and implementing security. Plan for security monitoring. Plan a change and configuration management framework for security. 50% Plan a security update infrastructure. Tools might include Microsoft Baseline Security Analyzer and Microsoft Software Update Services. Exam 70 293 V1.0 Page 6 of 6

MCSE Exam 70-350 Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004 Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work. Skills measured by exam 70-350 Course 2824 Planning and Installing ISA Server 2004 Plan an ISA Server 2004 deployment 50 % Assess and configure the operating system, hardware, and network services Deploy ISA Server 2004 50 % Installing and Configuring Client Computers Install Firewall Client software Configure client computers for ISA Server 2004. Types of client computers include Web Proxy, Firewall Client, and SecureNAT Configure a local domain table (LDT) Configure ISA Server 2004 for automatic client configuration by using Web Proxy Automatic Discovery (WPAD) 50 % Diagnose and resolve client computer connectivity issues 50 % Configuring and Managing ISA Server 2004 Configure the system policy Back up and restore ISA Server 2004 Define administrative roles Configure firewall settings Configure ISA Server 2004 for Network Load Balancing Configure ISA Server 2004 to support a network topology 50 % Exam 70 350 V1.0

Configuring Web Caching Configure forward and reverse caching Optimize performance of the ISA Server 2004 cache 50 % Diagnose and resolve caching issues Configuring Firewall Policy Plan a firewall policy 50 % Create policy elements, access rules, and connection limits. Policy elements include schedule, protocols, user groups, and network objects Create policy rules for Web publishing Create policy rules for mail server publishing Create policy rules for server publishing Configuring and Managing Remote Network Connectivity Configure ISA Server 2004 for site-to-site VPNs Configure ISA Server 2004 as a remote access VPN server Diagnose and resolve VPN connectivity issues 50 % Monitoring and Reporting ISA Server 2004 Activity Monitor ISA Server 2004 activity 50 % Configure and run reports Configure logging and alerts Exam 70 350 V1.0

MCSE Exam 70-299 Implementing and Administering Security in a Microsoft Windows Server 2003 Network Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work. Skills measured by exam 70-299 Course 2823 Implementing, Managing, and Troubleshooting Security Policies Plan security templates based on computer role. Computer roles include SQL Server computer, Microsoft Exchange Server computer, domain controller, Internet Authentication Service (IAS) server, and Internet Information Services (IIS) server. 50 % Configure security templates. Configure registry and file system permissions. Configure account policies. Configure.pol files. Configure audit policies. Configure user rights assignment. Configure security options. Configure system services. Configure restricted groups. Configure event logs. Deploy security templates. Plan the deployment of security templates. Deploy security templates by using Active Directory-based Group Policy objects (GPOs). Deploy security templates by using command-line tools and scripting. Exam 70 299 V1.0 Page 1 of 5

Troubleshoot security template problems. Troubleshoot security templates in a mixed operating system environment. Troubleshoot security policy inheritance. Troubleshoot removal of security template settings. 50 % Configure additional security based on computer roles. Server computer roles include SQL Server computer, Exchange Server computer, domain controller, Internet Authentication Service (IAS) server, and Internet Information Services (IIS) server. Client computer roles include desktop, portable, and kiosk. Plan and configure security settings. Plan network zones for computer roles. Plan and configure software restriction policies. Plan security for infrastructure services. Services include DHCP and DNS. Plan and configure auditing and logging for a computer role. Considerations include Windows Events, Internet Information Services (IIS), firewall log files, Netlog, and RAS log files. Analyze security configuration. Tools include Microsoft Baseline Security Analyzer (MBSA), the MBSA command-line tool, and Security Configuration and Analysis. 50 % Implementing, Managing, and Troubleshooting Patch Management Infrastructure Plan the deployment of service packs and hotfixes. Evaluate the applicability of service packs and hotfixes. Test the compatibility of service packs and hotfixes for existing applications. Plan patch deployment environments for both the pilot and production phases. Plan the batch deployment of multiple hotfixes. Plan rollback strategy. Assess the current status of service packs and hotfixes. Tools include MBSA and the MBSA command-line tool. Assess current patch levels by using the MBSA GUI tool. Assess current patch levels by using the MBSA command-line tool with scripted solutions. Exam 70 299 V1.0 Page 2 of 5

Deploy service packs and hotfixes. Deploy service packs and hotfixes on new servers and client computers. Considerations include slipstreaming, custom scripts, and isolated installation or test networks. Deploy service packs and hotfixes on existing servers and client computers. Implementing, Managing, and Troubleshooting Security for Network Communications Plan IPSec deployment. Decide which IPSec mode to use. Plan authentication methods for IPSec. Test the functionality of existing applications and services. Configure IPSec policies to secure communication between networks and hosts. Hosts include domain controllers, Internet Web servers, databases, e-mail servers, and client computers. Configure IPSec authentication. Configure appropriate encryption levels. Considerations include the selection of perfect forward secrecy (PFS) and key lifetimes. Configure the appropriate IPSec protocol. Protocols include Authentication Header (AH) and Encapsulating Security Payload (ESP). Configure IPSec inbound and outbound filters and filter actions. Deploy and manage IPSec policies. Deploy IPSec policies by using Local policy objects or Group Policy objects (GPOs). Deploy IPSec policies by using commands and scripts. Tools include IPSecPol and NetSh. Deploy IPSec certificates. Considerations include deployment of certificates and renewing certificates on managed and unmanaged client computers. Troubleshoot IPSec. Monitor IPSec policies by using IP Security Monitor. Configure IPSec logging. Considerations include Oakley logs and IPSec driver logging. Troubleshoot IPSec across networks. Considerations include network address translation, port filters, protocol filters, firewalls, and routers. Troubleshoot IPSec certificates. Considerations include enterprise trust policies and certificate revocation list (CRL) checking. 50 % Exam 70 299 V1.0 Page 3 of 5

Plan and implement security for wireless networks. Plan the authentication methods for a wireless network. Plan the encryption methods for a wireless network. Plan wireless access policies. Configure wireless encryption. Install and configure wireless support for client computers. Deploy, manage, and configure SSL certificates, including uses for HTTPS, LDAPS, and wireless networks. Considerations include renewing certificates and obtaining selfissued certificates instead of publicly issued certificates. Obtain self-issued certificates and publicly issued certificates. Install certificates for SSL. Renew certificates. Configure SSL to secure communication channels. Communication channels include client computer to Web server, Web server to SQL Server computer, client computer to Active Directory domain controller, and e-mail server to client computer. 50 % Configure security for remote access users. Configure authentication for secure remote access. Authentication types include PAP, CHAP, MS-CHAP, MS-CHAP v2, EAP-MD5, EAP-TLS, and multifactor authentication that combines smart cards and EAP. Configure and troubleshoot virtual private network (VPN) protocols. Considerations include Internet service provider (ISP), client operating system, network address translation devices, Routing and Remote Access servers, and firewall servers. Manage client configuration for remote access security. Tools include remote access policy and the Connection Manager Administration Kit. Planning, Configuring, and Troubleshooting Authentication, Authorization, and PKI Plan and configure authentication. Plan, configure, and troubleshoot trust relationships. Plan and configure authentication protocols. Plan and configure multifactor authentication. Plan and configure authentication for Web users. Plan and configure delegated authentication. Exam 70 299 V1.0 Page 4 of 5

Plan group structure. Decide which types of groups to use. Plan security group scope. Plan nested group structure. Plan and configure authorization. Configure access control lists (ACLs). Plan and troubleshoot the assignment of user rights. Plan requirements for digital signatures. Install, manage, and configure Certificate Services. Install and configure root, intermediate, and issuing certification authorities (CAs). Considerations include renewals and hierarchy. Configure certificate templates. Configure, manage, and troubleshoot the publication of certificate revocation lists (CRLs). Configure archival and recovery of keys. Deploy and revoke certificates to users, computers, and CAs. Backup and restore the CA. Exam 70 299 V1.0 Page 5 of 5

MCSE Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work. Skills measured by exam 70-294 Course 2279 Planning and Implementing an Active Directory Infrastructure Plan a strategy for placing global catalogue servers. Evaluate network traffic considerations when placing global catalogue servers. Evaluate the need to enable universal group caching. Plan flexible operations master role placement. Plan for business continuity of operations master roles. Identify operations master role dependencies. Implement an Active Directory service forest and domain structure. Create the forest root domain. Create a child domain. Create and configure Application Data Partitions. Install and configure an Active Directory domain controller. Set an Active Directory forest and domain functional level based on requirements. Establish trust relationships. Types of trust relationships might include external trusts, shortcut trusts, and cross-forest trusts. Implement an Active Directory site topology. Exam 70 294 V1.0 Page 1 of 4

Configure site links. Configure preferred bridgehead servers. Plan an administrative delegation strategy. Plan an organizational unit (OU) structure based on delegation requirements. Plan a security group hierarchy based on delegation requirements. Managing and Maintaining an Active Directory Infrastructure Manage an Active Directory forest and domain structure. Manage trust relationships. Manage schema modifications. Add or remove a UPN suffix. Manage an Active Directory site. Configure replication schedules. Configure site link costs. Configure site boundaries. Monitor Active Directory replication failures. Tools might include Replication Monitor, Event Viewer, and support tools. Monitor Active Directory replication. Monitor File Replication service (FRS) replication. Restore Active Directory directory services. Perform an authoritative restore operation. Exam 70 294 V1.0 Page 2 of 4

Perform a nonauthoritative restore operation. Troubleshoot Active Directory. Diagnose and resolve issues related to Active Directory replication. Diagnose and resolve issues related to operations master role failure. Diagnose and resolve issues related to the Active Directory database. Planning and Implementing User, Computer, and Group Strategies Plan a security group strategy. Plan a user authentication strategy. Plan a smart card authentication strategy. Create a password policy for domain users. Plan an OU structure. Analyze the administrative requirements for an OU. Analyze the Group Policy requirements for an OU structure. Implement an OU structure. Create an OU. Delegate permissions for an OU to a user or to a security group. Move objects within an OU hierarchy. Exam 70 294 V1.0 Page 3 of 4

Planning and Implementing Group Policy Plan Group Policy strategy. Plan a Group Policy strategy by using Resultant Set of Policy (RSoP) Planning mode. Plan a strategy for configuring the user environment by using Group Policy. Plan a strategy for configuring the computer environment by using Group Policy. Configure the user environment by using Group Policy. Distribute software by using Group Policy. Automatically enrol user certificates by using Group Policy. Redirect folders by using Group Policy. Configure user security settings by using Group Policy. Deploy a computer environment by using Group Policy. Distribute software by using Group Policy. Automatically enrol computer certificates by using Group Policy. Configure computer security settings by using Group Policy. 50% Managing and Maintaining Group Policy Troubleshoot issues related to Group Policy application. deployment. Tools might include RSoP and the gpresult command. Maintain installed software by using Group Policy. Distribute updates to software distributed by Group Policy. Configure automatic updates for network clients by using Group Policy. Troubleshoot the application of Group Policy security settings. Tools might include RSoP and the gpresult command. Exam 70 294 V1.0 Page 4 of 4

MCSA / MCSE Exam 70-291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work. Skills measured by exam 70-291 Implementing, Managing, and Maintaining IP Addressing Course 2276 Course 2277 Configure TCP/IP addressing on a server computer. Manage DHCP. Manage DHCP clients and leases. Manage DHCP Relay Agent. Manage DHCP databases. Manage DHCP scope options. Manage reservations and reserved clients. Troubleshoot TCP/IP addressing. Diagnose and resolve issues related to Automatic Private IP Addressing (APIPA). Diagnose and resolve issues related to incorrect TCP/IP configuration. Troubleshoot DHCP. Diagnose and resolve issues related to DHCP authorization. Verify DHCP reservation configuration. Examine the system event log and DHCP server audit log files to find related events. Diagnose and resolve issues related to configuration of DHCP server and scope options. Verify that the DHCP Relay Agent is working correctly. Verify database integrity. Exam 70 291 V1.0 Page 1 of 4

Implementing, Managing, and Maintaining Name Resolution Install and configure the DNS Server service. Configure DNS server options. Configure DNS zone options. Configure DNS forwarding. Manage DNS. Manage DNS zone settings. Manage DNS record settings. Manage DNS server options. Monitor DNS. Tools might include System Monitor, Event Viewer, Replication Monitor, and DNS debug logs. Implementing, Managing, and Maintaining Network Security Implement secure network administration procedures. Implement security baseline settings and audit security settings by using security templates. Implement the principle of least privilege. Monitor network protocol security. Tools might include the IP Security Monitor Microsoft Management Console (MMC) snap-in and Kerberos support tools. Troubleshoot network protocol security. Tools might include the IP Security Monitor MMC snap-in, Event Viewer, and Network Monitor. Exam 70 291 V1.0 Page 2 of 4

Implementing, Managing, and Maintaining Routing and Remote Access Configure Routing and Remote Access user authentication. Configure remote access authentication protocols. Configure Internet Authentication Service (IAS) to provide authentication for Routing and Remote Access clients. Configure Routing and Remote Access policies to permit or deny access. Manage remote access. Manage packet filters. Manage Routing and Remote Access routing interfaces. Manage devices and ports. Manage routing protocols. Manage Routing and Remote Access clients. Manage TCP/IP routing. Manage routing protocols. Manage routing tables. Manage routing ports. Implement secure access between private networks. Troubleshoot user access to remote access services. Diagnose and resolve issues related to remote access VPNs. Diagnose and resolve issues related to establishing a remote access connection. Diagnose and resolve user access to resources beyond the remote access server. Troubleshoot Routing and Remote Access routing. Troubleshoot demand-dial routing. Troubleshoot router-to-router VPNs. Exam 70 291 V1.0 Page 3 of 4

Maintaining a Network Infrastructure Monitor network traffic. Tools might include Network Monitor and System Monitor. Troubleshoot connectivity to the Internet. Troubleshoot server services. Diagnose and resolve issues related to service dependency. Use service recovery options to diagnose and resolve service-related issues. Exam 70 291 V1.0 Page 4 of 4

MCSA / MCSE / MCDBA Exam 70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work. Skills measured by exam 70-290 Course 2274 Course 2275 Manage basic disks and dynamic disks. Monitor server hardware. Tools might include Device Manager, the Hardware Troubleshooting Wizard, and appropriate Control Panel items. Optimize server disk performance. Implement a RAID solution. Defragment volumes and partitions. Install and configure server hardware devices. Configure driver signing options. Configure resource settings for a device. Configure device properties and settings. Manage local, roaming, and mandatory user profiles. Create and manage computer accounts in an Active Directory environment. Create and manage groups. Identify and modify the scope of a group. Find domain groups in which a user is a member. Manage group membership. Create and modify groups by using the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in. Create and modify groups by using automation. Exam 70 290 V1.0 Page 1 of 4

Create and manage user accounts. Create and modify user accounts by using the Active Directory Users and Computers MMC snap-in. Create and modify user accounts by using automation. Import user accounts. Troubleshoot computer accounts. Diagnose and resolve issues related to computer accounts by using the Active Directory Users and Computers MMC snap-in. Reset computer accounts. Troubleshoot user accounts. Diagnose and resolve account lockouts. Diagnose and resolve issues related to user account properties. Troubleshoot user authentication issues. Configure access to shared folders. Manage shared folder permissions. Troubleshoot Terminal Services. Diagnose and resolve issues related to Terminal Services security. Diagnose and resolve issues related to client access to Terminal Services. Configure file system permissions. Verify effective permissions when granting permissions. Change ownership of files and folders. Troubleshoot access to files and shared folders. Monitor and analyze events. Tools might include Event Viewer and System Monitor. Exam 70 290 V1.0 Page 2 of 4

Manage software update infrastructure. Manage software site licensing. Manage servers remotely. Manage a server by using Remote Assistance. Manage a server by using Terminal Services remote administration mode. Manage a server by using available support tools. Troubleshoot print queues. Monitor system performance. Monitor file and print servers. Tools might include Task Manager, Event Viewer, and System Monitor. Monitor disk quotas. Monitor print queues. Monitor server hardware for bottlenecks. Monitor and optimize a server environment for application performance. Monitor memory performance objects. Monitor network performance objects. Monitor process performance objects. Monitor disk performance objects. Manage a Web server. Manage Internet Information Services (IIS). Manage security for IIS. Perform system recovery for a server. Implement Automated System Recovery (ASR). Restore data from shadow copy volumes. Back up files and System State data to media. Exam 70 290 V1.0 Page 3 of 4

Configure security for backup operations. Manage backup procedures. Verify the successful completion of backup jobs. Manage backup storage media. Recover from server hardware failure. Restore backup data. Schedule backup jobs. Exam 70 290 V1.0 Page 4 of 4

MCSA / MCSE Exam 70-270 Installing, Configuring, and Administering Microsoft Windows XP Professional Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work. Skills measured by exam 70-270 Course 2272 Installing Windows XP Professional Perform and troubleshoot an attended installation of Windows XP Professional. Perform and troubleshoot an unattended installation of Windows XP Professional. Install Windows XP Professional by using Remote Installation Services (RIS). Install Windows XP Professional by using the System Preparation Tool. Create unattended answer files by using Setup Manager to automate the installation of Windows XP Professional. 50 % Upgrade from a previous version of Windows to Windows XP Professional. Prepare a computer to meet upgrade requirements. Migrate existing user environments to a new installation. Perform post-installation updates and product activation. Troubleshoot failed installations. Exam 70 270 V1.0 Page 1 of 5

Implementing and Conducting Administration of Resources Monitor, manage, and troubleshoot access to files and folders. Configure, manage, and troubleshoot file compression. Control access to files and folders by using permissions. Optimize access to files and folders. Manage and troubleshoot access to shared folders. Create and remove shared folders. Control access to shared folders by using permissions. Manage and troubleshoot Web server resources. Connect to local and network print devices. Manage printers and print jobs. Control access to printers by using permissions. Connect to an Internet printer. Connect to a local print device. Configure and manage file systems. Convert from one file system to another file system. Configure NTFS, FAT32, or FAT file systems. Manage and troubleshoot access to and synchronization of offline files. 50 % Exam 70 270 V1.0 Page 2 of 5

Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers Implement, manage, and troubleshoot disk devices. Install, configure, and manage DVD and CD-ROM devices. Monitor and configure disks. Monitor, configure, and troubleshoot volumes. Monitor and configure removable media, such as tape devices. 50 % Implement, manage, and troubleshoot display devices. Configure multiple-display support. Install, configure, and troubleshoot a video adapter. Configure Advanced Configuration Power Interface (ACPI). Implement, manage, and troubleshoot input and output (I/O) devices. Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader. Monitor, configure, and troubleshoot multimedia hardware, such as cameras. Install, configure, and manage modems. Install, configure, and manage Infrared Data Association (IrDA) devices. Install, configure, and manage wireless devices. Install, configure, and manage USB devices. Install, configure, and manage hand held devices. Install, configure, and manage network adapters. Manage and troubleshoot drivers and driver signing. Monitor and configure multiprocessor computers. Exam 70 270 V1.0 Page 3 of 5

Monitoring and Optimizing System Performance and Reliability Monitor, optimize, and troubleshoot performance of the Windows XP Professional desktop. Optimize and troubleshoot memory performance. Optimize and troubleshoot processor utilization. Optimize and troubleshoot disk performance. Optimize and troubleshoot application performance. Configure, manage, and troubleshoot Scheduled Tasks. Manage, monitor, and optimize system performance for mobile users. Restore and back up the operating system, System State data, and user data. Recover System State data and user data by using Windows Backup. Troubleshoot system restoration by starting in safe mode. Recover System State data and user data by using the Recovery console. 50 % Configuring and Troubleshooting the Desktop Environment Configure and manage user profiles and desktop settings. Configure support for multiple languages or multiple locations. Enable multiple-language support. Configure multiple-language support for users. Configure local settings. Configure Windows XP Professional for multiple locations. 50 % Manage applications by using Windows Installer packages. Exam 70 270 V1.0 Page 4 of 5

Implementing, Managing, and Troubleshooting Network Protocols and Services Configure and troubleshoot the TCP/IP protocol. 50 % Connect to computers by using dial-up networking. Connect to computers by using a virtual private network (VPN) connection. Create a dial-up connection to connect to a remote access server. Connect to the Internet by using dial-up networking. Configure and troubleshoot Internet Connection Sharing (ICS). 50 % Connect to resources by using Internet Explorer. Configure, manage, and implement Internet Information Services (IIS). Configure, manage, and troubleshoot Remote Desktop and Remote Assistance. Configure, manage, and troubleshoot an Internet Connection Firewall (ICF). Configuring, Managing, and Troubleshooting Security Configure, manage, and troubleshoot Encrypting File System (EFS). Configure, manage, and troubleshoot a security configuration and local security policy. Configure, manage, and troubleshoot local user and group accounts. Configure, manage, and troubleshoot auditing. Configure, manage, and troubleshoot account settings. Configure, manage, and troubleshoot account policy. Configure, manage, and troubleshoot user and group rights. Troubleshoot cache credentials. Configure, manage, and troubleshoot Internet Explorer security settings. Exam 70 270 V1.0 Page 5 of 5

MCSE Exam 70-298 Designing Security for a Microsoft Windows Server 2003 Network Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work. Skills measured by exam 70-298 Course 2830 Creating the Conceptual Design for Network Infrastructure Security by Gathering and Analyzing Business and Technical Requirements Analyze business requirements for designing security. Considerations include existing policies and procedures, sensitivity of data, cost, legal requirements, end-user impact, interoperability, maintainability, scalability, and risk. Analyze existing security policies and procedures. Analyze the organizational requirements for securing data. Analyze the security requirements of different types of data. Analyze risks to security within the current IT administration structure and security practices. Design a framework for designing and implementing security. The framework should include prevention, detection, isolation, and recovery. Predict threats to your network from internal and external sources. Design a process for responding to incidents. Design segmented networks. Design a process for recovering services. Analyze technical constraints when designing security. Identify capabilities of the existing infrastructure. Identify technology limitations. Analyze interoperability constraints. 50 % Exam 70 298 V1.0 Page 1 of 5

Creating the Logical Design for Network Infrastructure Security Design a public key infrastructure (PKI) that uses Certificate Services. Design a certification authority (CA) hierarchy implementation. Types include geographical, organizational, and trusted. Design enrolment and distribution processes. Establish renewal, revocation and auditing processes. Design security for CA servers. 50 % Design a logical authentication strategy. Design certificate distribution. Design forest and domain trust models. Design security that meets interoperability requirements. Establish account and password requirements for security. Design security for network management. Manage the risk of managing networks. Design the administration of servers by using common administration tools. Tools include Microsoft Management Console (MMC), Terminal Server, Remote Desktop for Administration, Remote Assistance, and Telnet. Design security for Emergency Management Services. Design a security update infrastructure. Design a Software Update Services (SUS) infrastructure. Design Group Policy to deploy software updates. Design a strategy for identifying computers that are not at the current patch level. 50 % Exam 70 298 V1.0 Page 2 of 5

Creating the Physical Design for Network Infrastructure Security Design network infrastructure security. Specify the required protocols for a firewall configuration. Design IP filtering. Design an IPSec policy. Secure a DNS implementation. Design security for data transmission. Design security for wireless networks. Design public and private wireless LANs. Design 802.1x authentication for wireless networks. 50 % Design user authentication for Internet Information Services (IIS). Design user authentication for a Web site by using certificates. Design user authentication for a Web site by using IIS authentication. Design user authentication for a Web site by using RADIUS for IIS authentication. Design security for Internet Information Services (IIS). Design security for Web sites that have different technical requirements by enabling only the minimum required services. Design a monitoring strategy for IIS. Design an IIS baseline that is based on business requirements. Design a content management strategy for updating an IIS server. 50 % Design security for communication between networks. Select protocols for VPN access. Design VPN connectivity. Design demand-dial routing between internal networks. Exam 70 298 V1.0 Page 3 of 5

Design security for communication with external organizations. Design an extranet infrastructure. Design a strategy for cross-certification of Certificate Services. Design security for servers that have specific roles. Roles include domain controller, network infrastructure server, file server, IIS server, terminal server, and POP3 mail server. Define a baseline security template for all systems. Create a plan to modify baseline security templates according to role. 50 % Designing an Access Control Strategy for Data Design an access control strategy for directory services. Create a delegation strategy. Analyze auditing requirements. Design the appropriate group strategy for accessing resources. Design a permission structure for directory service objects. 50 % Design an access control strategy for files and folders. Design a strategy for the encryption and decryption of files and folders. Design a permission structure for files and folders. Design security for a backup and recovery strategy. Analyze auditing requirements. Design an access control strategy for the registry. Design a permission structure for registry objects. Analyze auditing requirements. Exam 70 298 V1.0 Page 4 of 5

Creating the Physical Design for Client Infrastructure Security Design a client authentication strategy. Analyze authentication requirements. Establish account and password security requirements. Design a security strategy for client remote access. Design remote access policies. Design access to internal resources. Design an authentication provider and accounting strategy for remote network access by using Internet Authentication Service (IAS). 50 % Design a strategy for securing client computers. Considerations include desktop and portable computers. Design a strategy for hardening client operating systems. Design a strategy for restricting user access to operating system features. Exam 70 298 V1.0 Page 5 of 5