Oracle s Solution for Secure Remote Workers Providing Protected Access to Enterprise Communications
Our forecast shows that the worldwide mobile worker population will increase to more than 1.3 billion by 2015... representing 37.2 percent of the total workforce. Stacy Crook Senior Research Analyst, IDC January 2012 Laptops, wireless connectivity, and broadband internet access make it easier than ever for today s information workers to conduct business anywhere, anytime. To be fully productive though, employees must have reliable and convenient access to all their corporate communications services so they can collaborate with colleagues and stay engaged with customers from home or on the road. By extending corporate voice, video, and unified communications (UC) services to internet users, businesses can improve worker productivity, implement flexible telecommuter programs and work-from-home business continuity plans, and eliminate costly home telephone and mobile phone expenses. But opening Internet Protocol private branch exchanges (IP PBXs) and UC systems to the internet raises a variety of security, interoperability, and reliability concerns. Businesses are worried about exposing corporate resources and information to internet hackers and eavesdroppers, maintaining acceptable voice and video quality over the internet, and encountering interoperability issues when interfacing with firewalls and public network services. Oracle Enterprise Session Border Controller is the industry s leading enterprise session border controller (E-SBC). It is specifically designed to deliver the strong security, easy interoperability, and reliable communications required for real-time IP communications voice, video, and multimedia over the internet. 2
Regular telecommuting grew by 73 percent between 2005 and 2011 compared to only 4.3 percent growth of the overall workforce. GlobalWorkplaceAnalytics.com 2011 Deliver Enterprise Communications via the Internet Oracle Enterprise Session Border Controller protects corporate network resources and user information from attack and abuse, provides seamless interoperability with firewalls and public IP services, and ensures high call quality and service availability for internet users. Strong Security Oracle Enterprise Session Border Controller provides Granular access control functions to prevent fraud and service theft IP address and topology concealment to safeguard privacy and confidentiality Denial of service (DoS) and distributed denial of service(ddos) prevention, as well as virus, worm, and IP telephony spam protection to ward off malicious attacks Signaling and media encryption to prevent eavesdropping, hijacking, and impersonation Oracle Enterprise Session Border Controller supports Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) to ensure privacy and confidentiality, without the complexity or overhead of conventional virtual private network (VPN) solutions. Reliable Communications Oracle Enterprise Session Border Controller provides rich quality of service (QoS) monitoring features and comprehensive call admission control capabilities to ensure call quality and service integrity and provide internet users with Public Switched Telephone Network (PSTN) like experiences. It also helps businesses reduce costs and improve workforce productivity. 3
Oracle s Figure 1. Oracle Enterprise Session Border Controller delivers strong security, easy interoperability, and reliable communications for users accessing IP communications over the internet. Lower Costs Remote workers connect to the enterprise network over the internet and use the corporate telephony network for internal calls and corporate PSTN trunks for external calls, eliminating separate home telephone or mobile phone bills. Higher Productivity Internet users have complete access to all enterprise communications services so they can fully engage customers and coworkers even participate in high-definition videoconferencing as if in the office. Easy Interoperability Oracle Enterprise Session Border Controller offers extensive signaling and media control features to help businesses overcome interoperability challenges that commonly occur when interfacing with public IP services and traversing network address translation (NAT) and firewall boundaries. Teleworkers can connect to the corporate network without reconfiguring home routers or firewalls, and nomadic workers can easily and securely connect to the corporate network from hotel rooms or public Wi-Fi hotspots without modifying laptop network settings. 4
Oracle Enterprise Session Border Controller also enables interoperability between lowcost third-party SIP endpoints and IP PBXs from Cisco, Avaya, and many others. This capability provides enterprises with a broader range of endpoint choices (beyond those available from their IP PBX vendor). Support for the Avaya Personal Profile Manager enables remote access to an Aura network. Oracle s Figure 2. NAT and firewall traversal enables easy access to enterprise communications services and reduces remote worker help desk and support burdens. Summary Oracle Enterprise Session Border Controller enables secure and reliable IP telephony and UC for telecommuters, nomadic workers, and offshore or outsourced personnel. By extending corporate communications services to internet users, enterprises can reduce operating expenses, attract personnel from more locations, boost workforce productivity and customer service, and maintain normal business communications during emergency office closings. The extensible product family meets the needs of a broad range of applications and organizations from small businesses to large enterprises in any industry or market segment. 5
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