Enterprise ICT Team Challenge Technical Outline
WorldSkills Europe, by a resolution of the Competition Development Committee and in accordance with the Constitution, the Standing Orders and the Competition Rules, has adopted the following minimum requirements for this skill promotion for the EuroSkills Competition. The Technical Outline consists of the following: 1. INTRODUCTION... 1 2. COMPETENCY AND SCOPE OF WORK... 2 3. THE TEST PROJECT... 8 4. SKILLS PROMOTION MANAGEMENT AND COMMUNICATION... 10 5. ASSESSMENT... 11 6. TRADE-SPECIFIC SAFETY REQUIREMENTS... 11 7. MATERIALS & EQUIPMENT... 11 8. MARKETING THE SKILLS PROMOTION TO VISITORS AND MEDIA (DEMONSTRATION, TRY A TRADE)... 12 Effective 22.12.12 Stefan Praschl AT Competition Development Committee Chair Enterprise ICT Team Challenge 1 of 12
1. INTRODUCTION 1.1 Name and description of skills promotion 1.1.1 The name of the skills promotion is Enterprise ICT Team Challenge and consists of the following trade ICT Specialist (39). 1.1.2 Description of skills promotion The competition is a one trade team competition with 3 competitors The importance of ICT in society does not need to be reminded or demonstrated. One can not imagine any more living and working without computers, e-mails, access to the web and the many related equipment, accessories and services. However what should be remembered is that ICT networks, equipment and software need specialists to be designed, developed, installed, tested, maintained, repaired, optimized, upgraded and sometimes operated. Those specialists have to advise (e.g. service desk) and train their customers, supply the ad hoc documentation, set up security and back up procedures, but also learn and adapt to the applications and specificities of the user s companies. As ICT is applied in practically all categories of activities, Enterprise ICT teams are asked to perform in all types of work environment, in all commercial and industrial sectors, sometimes in very large companies (extensive team work), sometimes in small offices (more personal initiatives), and even at Internet and Telecom companies. It is essential that the ICT team thoroughly understands the needs and requirements of its client in order to supply efficient, appropriate and, if feasible, tailor-made, equipment and systems. The selected hardware and software will take into consideration the growth potential of the customer s company. The client will be informed about the detailed planning of the works to be carried out, the interferences foreseen in the company s current operations and will have a good understanding of the costs involved. Different situations can occur: completely new installations, upgrading or replacement of existing systems or parts thereof, optimization, fault detections. 1.2 Scope of application 1.2.1 Every Expert and Competitor must know this Technical Outline. 1.2.2 In the event of any conflict within the different languages of the Technical Outline, the English version takes precedence. 1.3 Associated documents 1.3.1 As this Technical Description contains only skill-specific information it must be used in association with the following: WSE - Competition Rules WSE - Online resources as indicated in this document Host Country - Health and Safety regulations 2. COMPETENCY AND SCOPE OF WORK The Competition is a demonstration and assessment of the competencies associated with the trade/trades within this skills promotion. The Test Project consists of practical work only. Enterprise ICT Team Challenge 2 of 12
2.1 Competency specification Designing (parts of) information systems Determining the information needs Producing a design for (a part of) an information system Drawing up a plan of action Implementing (parts of) information systems Carrying out an implementation Providing support for acceptation tests Managing (parts of) information systems Preventing disruptions / malfunctions Localizing and remedying disruptions / malfunctions Documenting the implementation Coordination and Management of all tasks within the team. Common use of computer equipment and peripherals and using and managing software. Documenting the implementation. Cisco skill Linux skill Microsoft skill VoIP skill Security skill What does this mean for every skill within the team? The Cisco skill implies the provision of networking services through the installation and configuration of network hardware and software. This skill consists of the following competences and work processes: Installing inter-networking devices; Configuring inter-networking devices; Preparing notes to assist the other team members to prepare network documentation; Finding faults in already installed equipment and configurations; The Microsoft skill implies the provision of networking services through the installation and configuration of network hardware and software. This skill consists of the following competences and work processes: Installing both Microsoft server / client operating systems and application software; Configuring both Microsoft server / client operating systems and application software; Preparing notes to assist the other team members to prepare network documentation; Finding faults in already installed equipment and configurations; The Open Source skill implies the provision of networking services through the installation and configuration of network hardware and software. This skill consists of the following competences and work processes: Installing both Open Source server / client operating systems and application software; Configuring both Open Source server / client operating systems and application software; Preparing notes to assist the team members to prepare network documentation; Finding faults in already installed equipment and configurations; The skills of each team member can, as found in many companies, overlap to make possible, if needed, that any team member actively work or help on any process to achieve the same goal: having a working infrastructure corresponding to the defined needs. The competences include general social/soft skills: Creativity Critical thinking Flexibility/Adaptability Honesty/integrity Interpersonal communication Enterprise ICT Team Challenge 3 of 12
Proactive work attitude Self motivation Teamwork Time management Work ethics skills Research skills Presentation skills Customer Service & Client relationship Take, create, acknowledges and live up to personal responsibilities Problem solving skills Working under pressure The technical competences include (non exhaustive): PC Hardware Install computer hardware according to user and manufacturer specifications. Disassemble and reassemble a PC. Optimise the performance of a PC using the CMOS setup program in the BIOS. Install computer operating systems according to user and manufacturer specifications. Determine hardware requirements to install and run an operating system (OS). Install an operating system. Configure an operating system to meet customer requirements. Install software drivers for all required hardware. Install software applications. Upgrade computer hardware and software to customer requirements. Partition and format a hard drive. Calculate power requirements for upgrades. Install updated software drivers to improve system performance. Fix computer hardware and software problems to maintain operability, improve security, or improve performance. Install updated drivers to repair problems or improve performance. Install service packs for operating systems to fix problems. Use the CMOS setup program in the BIOS to fix problems. Use diagnostic utilities to locate and repair hardware and software problems. Compare and contrast the different types of backups. Create backups of important data. Windows Operating Systems Use various operating systems for common operational tasks. Identify the major desktop components and interfaces, and their functions. Differentiate the characteristics of major operating systems. Identify the names, locations, purposes, and contents of major system files. Demonstrate the ability to use command-line functions and utilities to manage the operating system, including the proper syntax and switches. Identify basic concepts and procedures for creating, viewing, and managing disks, directories and files. Manage various operating systems by installing, configuring and upgrading to ensure continued functioning for clients. Identify the procedures for installing operating systems and bringing the operating system to an enterprise operational level. Identify the basic system boot sequences and boot methods, including the steps to create an emergency repair material. Identify procedures for installing/adding a device, including loading, adding, and configuring device drivers, and required software. Enterprise ICT Team Challenge 4 of 12
Identify procedures necessary to optimize the operating system and major operating system subsystems. Identify procedures for installing/adding/removing/upgrading softwares, including applications and security softwares used for/by system and workstation users. Perform installations, configurations and upgrades to operating systems. Recognise and interpret the meaning of common error codes and start-up messages from the boot sequence. Identify steps to correct boot sequence problems. Recognise when to use common diagnostic utilities and tools. Recognise common operational and usability problems and determine how to resolve them. Cisco Internetworking and VoIP Devices Login to a router using both the console and in band management Configure user mode, privileged mode, and remote passwords. Configure the router with a name and a login banner. Configure Ethernet interfaces and WAN interfaces with an IP address, a subnet mask, and an interface description (IPv4 and IPv6) Verify proper router configuration using show commands and debug commands. Configure network clients to connect to a network. Configure equipment (Switch, Router, PC, ) with an IP address, subnet mask, and default gateway. Configure equipment (Switch, Router, PC) with IPv6 address, subnet mask, and related protocols (Router Discovery, DHCPv6, MobileIP, ). Connect client computers to a network using appropriate cables. Test connectivity using ping, trace route, and telnet. Configure routers to provide routing services using routing protocols. (including in encapsulated traffic) Manage the Cisco IOS file system. Configure a router to load the IOS software from: flash memory, TFTP server, or ROM. Backup and upgrade IOS software. Perform password recovery. Create a backup of the configuration file on: a TFTP server. Manage access lists on a Cisco router to increase communication security. Configure standard access lists to filter IP traffic. Verify selected access list operations on the router. Configure extended access lists to filter IP traffic. Monitor selected access list operations on the router. Test network functionality. Configure VLSM addressing Monitor network traffic using packet capture software. Monitor network devices using the Simple Network Management Protocol NMP). Locate network problems using Ping, Traceroute, and Telnet. Identify the basic parameters to configure a wireless network. Configure wireless infrastructure components. Configure STP on a Cisco switch. Configure switches to provide high speed LAN communications. Configure a Cisco switch for maximum performance in a network. Configure and verify VLAN operation on a Cisco switch. Configure inter-vlan routing on a Cisco router. Configure NAT and PAT on a Cisco router. Configure all IPv6 to IPv4 and IPv4 to IPv6 protocols/gateways on all equipments. (Switch, Router, PC) Configure Frame Relay, MPLS, sub-interfaces. Configure Frame Relay, MPLS, on a Cisco router. Enterprise ICT Team Challenge 5 of 12
Linux Install a major Linux distribution to specifications. Partition according to pre-installation plans. Configure file systems. Manage packages after installing the operating systems. Select appropriate networking configuration and protocols. Select appropriate parameters for Linux installation. Configure peripherals as necessary. Manage storage devices for proper user security access. Mount and un-mount varied file systems. Create and modify files and directories. Execute content and directory searches. Create linked files. Modify file and directory permissions and ownership. Identify and modify default permissions for files and directories. Perform and verify backups and restores. Access and write data to recordable media. Manage Linux services/processes for efficient use of resources. Manage run-levels and system initialization. Control processes by identifying, executing, killing and managing. Repair packages and scripts. Monitor and troubleshoot network activity. Configure Linux printing, manage print jobs and print queues. Perform remote management. Manage basic shell scripts by creating, modifying and using. Manage user and group accounts by creating, modifying and deleting. Manage and access mail queues. Schedule jobs to execute in the future using daemons. Configure client network services and settings. Configure enterprise server network services. Implement enterprise routing and sub-netting. Configure the system and perform basic make file changes to support compiling applications and drivers. Configure files that are used to mount drives or partitions. Implement DNS. Configure a Network Interface Card. Apply basic printer permissions. Configure log files. Configure the X Window system. Set up environment variables. Manage server/workstation security parameters to maintain operating system and data integrity. Configure security environment files. Given security requirements, implement appropriate encryption configuration. Use appropriate access level for login. Set process and special permissions. Given security requirements, implement enterprise ACLs and firewalls. Implement security auditing for files and authentication. Set up user-level security. Configure removable system hardware. Windows Server Enterprise ICT Team Challenge 6 of 12
Manage local, roaming, and mandatory user profiles. Implement user, group and computer accounts in an Active Directory environment. Configure access to shared folders. Install and configure Remote Desktop Services for remote administration. Install and configure Remote Desktop Services to serve applications to thin clients. Configure file system permissions. Create policies to control user desktop settings and security. Manage application of policies. Deploy software using policies. Configure and manage a web server. Configure web-site authentication. Perform system recovery for a server. Manage backup procedures. Recover from server hardware failure. Configure DNS Server service Configure RAID (redundant array of independent disks). Manage network attached storage remotely. Implement virtualization software. Perform system recovery within a virtual computing environment. Manage audit settings and audit logs. Configure DHCP. Verify DHCP reservation configuration. Install Operating System images. Configure a policy server. Install, configure and manage Core servers Download, Manage, install and maintain updates using enterprise update servers Network security (on all type of equipment and OS where applicable) Configure, manage, monitor, debug enterprise use tunneling protocols (GRE, PPTP, IPsec, L2TP, SSTP, ) Configure, manage, monitor, debug Hypervisor virtual interface mapping. Configure, manage, monitor, debug a Radius server. Configure, manage, monitor, debug an LDAP server Configure, manage, monitor, debug and use all SSL/TLS components (including Certificate Authority) Configure, manage, monitor, debug AAA mechanism Configure, manage, monitor, debug 802.1X AAA Configure, manage, monitor, debug EAP,PEAP, Aunthentication Configure, manage, monitor, debug and use Smartcard authentication Configure, manage, monitor, debug a VPN server. Configure, manage, monitor, debug a secure wireless network. Configure, manage, monitor, debug stateless, statefull, zone based firewalls Configure, manage, monitor, debug Proxy, Reverse Proxy, content inspection, IDS, IDP systems Configure and manage password and key policies VoIP Configure, manage, monitor and debug IPPBX systems based on SIP protocol Configure, manage, monitor and debug interconnection between SIP IPPBX Configure, manage, monitor and debug voicemail systems Configure, manage, monitor and debug sip softphones (either Linux or Windows) Configure, manage, monitor, provision and debug sip hardphone Configure, manage, monitor and debug QoS for telephony Enterprise ICT Team Challenge 7 of 12
Configure, manage, monitor and debug Codec usage and transcoding. 2.2 Theoretical knowledge 2.2.1 Theoretical knowledge is required but not tested explicitly. 2.2.2 Knowledge of rules and regulations is not examined. 2.3 Practical work This is a team competition to reflect the real life situation where people have to interoperate with tasks realized either by colleagues or external people. The skills needed by the team are those required in an heterogeneous environment where people have to work with Microsoft client and servers, Open Source (Linux) client and servers and Cisco switching and routing equipment. The team works together to reach a team goal by dealing with the given tasks written in the Test Project. The teamwork is assessed; there can be interim assessments; surprise tasks. The assessment will be done on objective functionalities defined in the marking scheme, without having to dive into configuration, or assess individuals, to determine the team with the highest score. The participants promote, within the context of a business process, their skills by means of making a test project in competition with candidates from other competing teams. 3. THE TEST PROJECT The Test Project must be in accordance with the current Technical Outline. 3.1 Format / structure of the Test Project Test Project with separately assessed modules 3.2 Test Project design requirements Please take into consideration to design the Test Project in a way where spectators can be attracted for example with time based parts of the Test Project! The modules of the Test Project are designed in that way, that they can be worked out in the time given by the designer, and that the same part of the marking can be achieved in a timely fashion by the experts each day after the competition time. Each module can be partly marked each day depending on the design of the test project s marking scheme. The competitor will have to work out the following modules: Module 1: Small business networking Module 2: WAN networking and services Module 3: Network security and management Module 4: VoIP / ToIP and Unified Communication Each Test Project module must be: At a level that a Competitor can comfortably complete Self-explanatory requiring minimal translation (Competitor instructions containing a minimum of text) All Operating Systems and software used in the Competition are to be English language versions. Only, those Operating Systems, Software & hardware supported in every participating country in the previous competition may be used A variety of techniques may be used for the practical tests: Full day projects, round robin, projects simulation of working environments, and a variety of methods for collection of evidence utilized: For example: Print-outs, screenshots, etc New software or services must be voted on using the Discussion Forum Enterprise ICT Team Challenge 8 of 12
3.3 Test Project development The Test Project MUST be submitted using the templates provided by WorldSkills Europe. Use the Word template for text documents and DWG template for drawings. 3.3.1 Who develops the Test Project / modules The Test Project / modules are developed under the supervision of the Jury President and responsibility of the Chief Expert by: Some Experts 3.3.2 How and where is the Test Project / modules developed The Test Project / modules are developed: Jointly on the Discussion Forum 3.3.3 When is the Test Project developed The Test Project is developed: Until 6 months before the current Competition 12 months before the Competition, the Chief Expert. Deputy Chief Expert and Jury President will begin the process by contacting the available Experts from the different countries for input into the process. They will in consultation prepare an up-to-date hardware and software request list for the country hosting the Competition. This list will be forwarded to the host country not less than 6 months before the start of the Competition. 6 months before the Competition, the Experts under the guidance of the Chief Expert will begin design of the competition outlines and collection of activities suitable for inclusion in the competition. (This collection of activities/ outlines will be available for selection for / inclusion in the final project). The current Jury President will have unrestricted access to this process and database of outlines and activities. 3.4 Test Project marking scheme Each Test Project must be accompanied by a marking scheme proposal based on the assessment criteria defined in Section 5. 3.4.1 The marking scheme proposal is developed by the person(s) developing the Test Project. The detailed and final marking scheme is developed and agreed by all Experts at the Competition. 3.4.2 Marking schemes must be entered into the CIS prior to the Competition. 3.5 Test Project validation Once at the competition site a team of 3 experts will either volunteer, or be choosen by the CE end DCE to demonstrate that the Test Project/modules can be completed within the material, equipment, time and knowledge constraints. This validation will be started as a parallel task to change selection if possible. 3.6 Test Project selection The Test Project is selected as follows: By vote of Experts on the Discussion Forum In case of a tie in the votes, the CE will choose between the projects. Only test projects complete with a valid marking scheme will be valid for the vote. Experts can decide to merge parts of different test projects in a new one, if none of the proposed test projects covers all the assessment criteria in a proportion compatible with Annex I Only experts having proposed a complete test project with a complete marking scheme have the right to vote for the choice of the test project. Enterprise ICT Team Challenge 9 of 12
If a test project includes simulation (e.g. packet tracer activity) the packet tracer file must be provided with the test project on the forum. If a test project needs configuration on the available hardware at the competition floor for all teams (interconnection, file servers, routers, etc ) all the configuration will have to be supplied on the forum along with the test project. Test project surprise tasks One month before the competition, each willing Expert can bring in a proposal for up to 30% changes as surprise tasks and fault finding on the forum. Only changes complete with complete adapted marking schemes will be valid for submission. Acceptable changes to the modules include the following.the changes must not imply any use of material not included in the host s IL: Topology Functionality Operating System Software and hardware used Once at the Competition site, each expert that have either proposed a test project, either produced a relevant change proposal have the right to vote to choose the changes to be included in the final test project 3.7 Test Project circulation The Test Project is circulated via WorldSkills Europe website as follows: 3 months before the current Competition 3.8 Test Project coordination (preparation for Competition) Coordination of the Test Project will be undertaken by: Chief Expert 3.9 Material or manufacturer specifications Not applicable. 4. SKILLS PROMOTION MANAGEMENT AND COMMUNICATION 4.1 Discussion Forum Prior to the Competition, all discussion, communication, collaboration and decision making regarding the skill must take place on the skills promotion-specific Discussion Forum. All skills promotion-related decisions and communication are only valid if they take place on the forum. The Chief Expert (or an Expert nominated by the Chief Expert) will be moderator for this forum. Refer to Competition Rules for the timeline of communication and competition development requirements. 4.2 Competitor information All information for registered Competitors is available from the Competitor Centre. This information includes: Competition Rules Technical Outline Test Projects Other Competition-related information 4.3 Test Projects Circulated Test Projects will be available from euroskills.org. 4.4 Day-to-day management The day-to-day management is defined in the Skill Management Plan that is created by the Skill Management Team led by the Chief Expert. The Skill Management Team comprises the Jury Enterprise ICT Team Challenge 10 of 12
President, Chief Expert and Deputy Chief Expert. The Skill Management Plan is progressively developed in the six months prior to the Competition and finalised at the Competition (agreed by Experts and submitted to the Chair/Vice Chair of the Competition Development Committee). The Chief Expert is to regularly share updates of the Skill Management Plan via the Forum. 5. ASSESSMENT This section describes how the Experts will assess the Test Project / modules. It also specifies the assessment specifications and procedures and requirements for marking. 5.1 Assessment criteria per trade This section defines the assessment criteria and the number of marks (subjective and objective) awarded. The total number of marks for all assessment criteria must be 100. Section Criterion Marks Subjective (if applicable) Objective Total A Small business 0 28 28 networking B WAN networking and 0 28 28 services C Network security and 0 28 28 management D VoIP 0 16 16 Total = 0 100 100 5.2 Subjective marking Not applicable. 5.3 Trade assessment procedures 6. TRADE-SPECIFIC SAFETY REQUIREMENTS Refer to Host Country Health & Safety documentation for Host Country regulations. 7. MATERIALS & EQUIPMENT 7.1 Infrastructure List The Infrastructure List lists all equipment, materials and facilities provided by the Host Country. The Infrastructure List is online. The Infrastructure List specifies the items & quantities requested by the Experts for the next Competition. The Host Country will progressively update the Infrastructure List specifying the actual quantity, type, brand/model of the items. Host Country supplied items are shown in a separate column. At each Competition, the Experts must review and update the Infrastructure List in preparation for the next Competition. Experts must advise the Secretary General of any increases in space and/or equipment. Enterprise ICT Team Challenge 11 of 12
At each Competition, the Technical Observer must audit the Infrastructure List that was used at that Competition. The Infrastructure List does not include items that Competitors and/or Experts are required to bring and items that Competitors are not allowed to bring they are specified below. 7.2 Materials, equipment and tools supplied by Competitors in their toolbox Information about materials, equipment and tools supplied by Competitors will be distributed with the Test Project 3 months prior the current competition. 7.3 Materials, equipment and tools supplied by Experts Not applicable. 7.4 Materials & equipment prohibited in the skill area Information about prohibited materials, equipment and tools will be distributed with the Test Project 3 months prior the current competition. 7.5 Proposed workshop and workstation layouts Workshop layout: Minimum requirements floor plan (in case of 10 teams): 14 m x 22 m (308 m²) Within the boarding there are 3 separate parts: the competition floor (every team provided with 4 tables and 3 chairs) an office or room for the Shop Master (3 m x 4 m) minimum! an Expert room to invite teams for meetings and presentations (approx. 40 m2) Workstation layout: 8. MARKETING THE SKILLS PROMOTION TO VISITORS AND MEDIA (DEMONSTRATION, TRY A TRADE) 8.1 Maximising visitor and media engagement Try a trade Display screens Test Project descriptions Enhanced understanding of Competitor activity Competitor profiles Career opportunities Daily reporting of competition status Time based parts of the Test Project 8.2 Sustainability Recycling Use of green materials Use of completed Test Projects after Competition Enterprise ICT Team Challenge 12 of 12