Compendium of WHS and Workers Compensation Statistics. December 2012 PUTTING YOU FIRST

Compendium of WHS and Workers Compensation Statistics December 2012 PUTTING YOU FIRST

Disclaimer This information is for guidance only and is not to be taken as an expression of the law. It should be read in conjunction with the relevant legislation. For more information contact your local workplace health and safety authority. Publication details Published by Comcare Commonwealth of Australia 2012 All material presented in this publication is provided under a Creative Commons Attribution 3.0 Australia (http://creativecommons.org/licenses/by/3.0/au/deed.en) licence. For the avoidance of doubt, this means this licence only applies to material as set out in this document. The details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided) as is the full legal code for the CC BY 3.0 AU licence (http://creativecommons.org/licenses/by/3.0/legalcode). Use of the Coat of Arms The terms under which the Coat of Arms can be used are detailed on the It s an Honour website (http://www.itsanhonour.gov.au/coat-arms/index.cfm). Contact us Inquiries regarding the licence and any use of this document are welcome at: Production Services Comcare GPO Box 9905 Canberra ACT 2601 Ph: 1300 366 979 Email: production.services@comcare.gov.au www.comcare.gov.au 2 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

Contents 1 Introduction 5 2 Highlights 6 3 Coverage 7 3.1 SRC scheme 8 3.2 WHS scheme 9 4 Scheme profile 10 4.1 Industry 10 4.1.1 Australian and ACT government premium payers by industry 11 4.1.2 Licensed self-insurers by industry classification 12 4.2 Employer size 13 4.3 Location 14 5 Work health and safety 15 5.1 Workers compensation claims 15 5.1.1 Incidence of accepted claims 15 5.1.2 Claims with one day time lost 16 5.1.3 Claims with one week time lost 17 5.1.4 Claims by injury and disease 18 5.1.5 Claims by mechanism of incident 19 5.2 Major claim drivers 20 5.2.1 Body stressing 21 5.2.2 Mental stress 23 5.3 Claim characteristics 25 5.3.1 Claims by mechanism of incident and gender 25 5.3.2 Claims by age group (Australian Government premium payers) 26 5.3.3 Claims by mechanism of incident and age group (Australian Government premium payers) 27 5.3.4 Average estimated total cost of claims by age (Australian Government premium payers) 28 5.4 Prevention targets 29 5.4.1 Claims with one week time lost 29 5.4.2 Deaths 30 5.5 Notifications of WHS incidents 31 5.5.1 Notification incidence rate 31 5.5.2 Notifications by mechanism of incident 32 6 Claims management 33 6.1 Process 33 6.2 Claims summary 36 6.2.1 Claims determined 36 6.2.2 Claims acceptance rate 37 6.3 Determinations 38 6.4 Reconsiderations 39 6.5 AAT reviews 40 7 Rehabilitation and Return-to-Work 42 7.1 Claim duration 43 7.2 Median lost time injury and disease 46 7.2.1 Durable return-to-work rate 47 8 Scheme revenue and expenditure 48 8.1 Revenue 48 8.2 Premiums 49 8.3 Payments 50 8.3.1 Claim payments by type 50 8.4 Performance 51 8.4.1 Outstanding claims liabilities 51 8.4.2 Funding ratio 51 9 Glossary/definitions 52 PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 3

Tables and figures Figure 3.1 Comcare scheme 2012 7 Figure 3.2 SRC Act coverage 8 Figure 3.3 OHS Act coverage 9 Figure 4.1 SRC Act coverage by industry as at 30 June 2012 10 Table 4.1 Australian and ACT Government premium payers by industry as at 30 June 2012 11 Table 4.2 Licensed self-insurers by industry as at 30 June 2012 12 Table 4.3 SRC Act employers by size as at 30 June 2012 13 Table 4.4 Scheme FTE employees by location as at 30 June 2012 14 Figure 5.1 Incidence of accepted claims 15 Figure 5.2 Frequency of claims with one day time lost 16 Figure 5.3 Incidence of claims with one week time lost 17 Figure 5.4 Claims by injury/disease (premium payers) 18 Figure 5.5 Claims by injury/disease (licensed self-insurers) 18 Figure 5.6 Claims by mechanism of incident 2011 12 19 Table 5.1 Claims by mechanism of incident (premium payers) 20 Figure 5.7 Incidence of body stressing claims 21 Figure 5.8 Average total cost* of body stressing claims (premium payers) 21 Figure 5.9 Body stressing claims by mechanism of incident Initially accepted in 2011 12 22 Figure 5.10 Body stressing claims by occupation Initially accepted in 2011 12 22 Figure 5.11 Incidence of mental stress claims 23 Figure 5.12 Average total cost* of mental stress claims (premium payers) 23 Figure 5.13 Mental stress claims by mechanism of incident Initially accepted in 2011 12 24 Figure 5.14 Mental stress claims by occupation Initially accepted in 2011 12 24 Figure 5.15 Claims by mechanism of incident initially accepted in 2011 12 (Males) 25 Figure 5.16 Claims by mechanism of incident initially accepted in 2011 12 (Females) 25 Figure 5.17 Estimated incidence of claims by age group (Australian Government premium payers) 26 Figure 5.18 Estimated incidence of claims with one week time lost by mechanism of incident and age group (Australian Government premium payers) 2011 12 27 Figure 5.19 Average estimated total cost* of claims by age (Australian Government premium payers) 2011 12 28 Figure 5.20 Claims with one week time lost (Australian Government premium payers and licensed self-insurers) 29 Table 5.2 Compensated deaths (Australian Government premium payers and licensed self-insurers) 30 Figure 5.21 Notifications incidence rate (scheme) 31 Table 5.3 Notifications by mechanism of incident (scheme) 2011 12 32 Figure 6.1 Comcare claim lodgement and determination process 34 Figure 6.2 Claim reconsideration and review process 35 Figure 6.3 Incidence of claims received and determined 36 Figure 6.4 Claims acceptance rate 37 Table 6.1 Average time (calendar days) to determine claims 38 Table 6.2 Requests for reconsiderations decided 39 Table 6.3 Outcome of applications to the AAT (premium payers)* 40 Table 6.4 Outcome of applications to the AAT (licensed self-insurers)* 41 Figure 7.1 Steps in the return-to-work process 42 Figure 7.2 Lost time-to-date survival 2007 08 to 2011 12 43 Figure 7.3 Incidence of claims with one week or more lost time (premium payers) 44 Figure 7.4 Incidence of claims with one week or more lost time (licensed self-insurers) 44 Table 7.1 Lost time-to-date 45 Figure 7.5 Median lost time (premium payers) 46 Figure 7.6 Median lost time (licensed self-insurers) 46 Figure 7.7 Durable return-to-work (RTW) rate 47 Table 8.1 Scheme revenue 48 Figure 8.1 Australian Government and ACT Government premium rates (including GST) 49 Figure 8.2 Workers compensation expenditure 50 Figure 8.3 Workers compensation payments 50 Table 8.2 Outstanding claims liabilities (premium funded scheme) 51 Table 8.3 Comcare funding ratio 51 4 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

1 Introduction Comcare s focus Comcare partners with workers, their employers and unions to keep workers healthy and safe, and reduce the incidence and cost of workplace injury and disease. There are three outcomes that guide Comcare: Outcome 1: The protection of the health, safety and welfare at work of workers covered by the Comcare scheme through education, assurance and enforcement. Outcome 2: An early and safe return to work and access to compensation for injured workers covered by the Comcare scheme through working in partnership with employers to create best practice in rehabilitation and quick and accurate management of workers compensation claims. Outcome 3: Access to compensation for people with asbestos-related diseases where the Commonwealth has a liability through the management of claims. We place workers at the centre of what we do to ensure they return safely to their families, friends and communities every day. When workers are harmed, we help with recovery and support. We deliver a sustainable, fair, reliable and high-performing Comcare. Comcare was established as a statutory authority under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and reports to the responsible Minister. Comcare is required to support the Safety, Rehabilitation and Compensation Commission (SRCC) in exercising its functions. The SRCC is responsible for the scheme s regulatory framework including rehabilitation and workers compensation. Comcare administers both the Commonwealth s statutory framework for rehabilitation and workers compensation under the SRC Act, and its WHS framework under the Occupational Health and Safety Act 1991 (OHS Act). The OHS Act was superseded on January 1 2012 by the Work Health Safety Act 2011 (WHS Act). The WHS Act prescribes employers and employees workplace health and safety responsibilities. Employers covered by the WHS Act pay an annual contribution for the regulatory, policy and advisory functions administered by Comcare. The SRC Act makes Commonwealth authorities and entities accountable for workers compensation injuries and diseases through the payment of annual premiums. Premium paying employers include Australian Government agencies and statutory authorities (excluding the Australian Defence Force) and the ACT Government. Under the SRC Act, certain Commonwealth authorities and eligible private corporations may apply for a licence to selfinsure. Licensed self-insurers meet the cost of their workers compensation liabilities and either manage their own workers compensation claims or have them managed by a third party claims manager. Licensed self-insurers are also covered by the WHS Act. Together, the two legislative Acts, the SRC Act and the WHS Act, are known as the Comcare scheme, which provides all scheme employers with an integrated safety, rehabilitation and compensation system, no matter what Australian state or territory an employer operates in or where its employees are located. Scheme performance information presented in this Compendium has been compiled from a variety of sources including workers compensation claims, WHS incident notifications, survey data and financial reports. Claims based data can be subject to development and performance information may therefore be updated when reported in future editions of this Compendium. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 5

2 Highlights As at 30 June 2012, the Comcare scheme experienced: a 3 per cent reduction in the incidence of accepted claims since 2007 08 a 8 per cent increase from 30 June 2008 in the number of full-time equivalent (FTE) employees covered by the SRC Act a 7 per cent increase from 30 June 2008 in the number of FTE employees covered by the WHS Act an 85 per cent durable return-to-work rate (Australian Government employers) above the Australian average of 75 per cent (Australian and New Zealand Return to Work Monitor 2011 12) an overall premium rate of 1.41 per cent in 2011 12 (Australian Government employers) the lowest average standardised premium rate in Australia for 2010 11 (Comparative Performance Monitoring Report, Fourteenth Edition, October 2012). 6 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

3 Coverage Figure 3.1 provides an overview of the Comcare scheme and shows the differences in coverage between the SRC Act and the WHS Act. The WHS Act covers premium payers, licensed self-insurers and the Australian Defence Force (ADF). Since 2004, ADF members, while covered by the WHS Act, are covered for workers compensation by the Military Rehabilitation and Compensation Act 2004 (MRC Act). The SRC Act covers Australian Government and ACT Government premium payers and licensed self-insurers. ACT Government employees are covered by separate ACT Government WHS legislation. Figure 3.1 Comcare scheme 2012 Commonwealth safety, rehabilitation and compensation scheme SEACARE AUTHORITY OHS(MI) Act Seafarers Act WHS Act Comcare regulator Duties of care ARC Act Australian Defence Force Licensed self-insurers Australian Government premium payers ACT Government premium MRC Act DVA manages claims* DVA meets liabilities Defence manages rehabilitation * Pre 2004 injuries determined under the SRC Act Employer protects health and safety of its employees at work Employer manages claims Employer meets liabilities Employer manages rehabilitation Employer protects health and safety of its employees at work Comcare delivers recovery and support services Comcare meets liabilities Employer manages rehabilitation Discharging of liabilities SRC Act SRCC/Comcare Co-regulators PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 7

3.1 SRC scheme Figure 3.2 shows the number of full time equivalent (FTE) employees covered by the SRC Act between 30 June 2008 and 30 June 2012. The SRC scheme includes all Australian and ACT government premium payers and licensed self-insurers. In recent years the scheme has experienced considerable growth, largely attributable to a significant increase in the number of employers that have been granted a license to self-insure under the SRC Act. As at 30 June 2007 the scheme included 17 licensed self insurers, increasing to 30 as at 30 June 2012. As at 30 June 2012, there were approximately 387 000 FTE employees covered by the SRC Act 222 000 from premium payers (including the ACT Government) and 165 000 from licensed self-insurers. This represents an 8 per cent increase in the number of FTE employees covered by the SRC Act since 30 June 2008. As at 30 June 2012, licensed self-insurers accounted for around 43 per cent of total FTE employees covered by the SRC Act. Figure 3.2 SRC Act coverage 450 400 Number of FTE employees ( 000) 350 300 250 200 150 100 50 43% 44% 44% 44% 57% 56% 56% 56% 43% 57% 0 2008 2009 2010 2011 2012 As at 30 June Premium payers Licensed self-insurers 8 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

3.2 WHS scheme Figure 3.3 shows the total number of FTE employees covered by the OHS & WHS Acts between 30 June 2008 and 30 June 2012. Employers covered by the OHS & WHS Acts include the Australian Government premium payers, licensed self-insurers and the ADF. Employers covered by the OHS & WHS Acts pay an annual contribution for the regulatory, policy and advisory functions administered by Comcare. As at 30 June 2012, approximately 419 000 FTE employees were covered under the OHS & WHS Acts. This coverage consisted of 198 000 FTE employees from premium payers, 165 000 from licensed self-insurers and 57 000 from the ADF, representing a 7 per cent increase in the number of FTE employees covered since 30 June 2008. Figure 3.3 OHS Act coverage 450 Number of FTE employees ( 000) 400 350 300 250 200 150 100 50 13% 39% 48% 14% 38% 48% 14% 40% 46% 14% 40% 46% 14% 39% 47% 0 2008 2009 Premium payers 2010 2011 2012 As at 30 June Licensed self-insurers ADF PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 9

4 Scheme profile This section summarises the demographics of the scheme including the industry classification, employer size and geographical location of employers covered by the SRC Act. 4.1 Industry Figure 4.1 provides a breakdown of FTE employees covered under the SRC Act by ANZSIC 1 industrial classification as at 30 June 2012. The data shows that approximately 161 000 or 42 per cent of FTE employees were employed in the Public administration and safety industry, 61 000 (16 per cent) were employed in the Financial and insurance services industry, 53 000 (14 per cent) were employed in the Transport, postal and warehousing industry and approximately 46 000 (12 per cent) were employed in Information, media and telecommunications industry. The increase in the number of FTE employees covered by the SRC Act, particularly those from licensed self-insurers, has resulted in the scheme covering a more diverse range of industries than previously. This has altered the risk profile of the scheme. Figure 4.1 SRC Act coverage by industry as at 30 June 2012 Public administration and safety Financial and insurance services Transport, postal and warehousing Information media and telecommunications Professional, scientific and technical services Education and training Health care and social assistance Construction Electricity, gas, water and waste services Manufacturing Other industries 18 11 9 9 6 5 3 46 53 61 161 0 20 40 60 80 100 120 140 160 180 Number of FTE employees ( 000) 1 ANZSIC 2006 Australian & New Zealand Standard Industrial Classification (ANZSIC) 2006 ( ABS cat no. 1292.0) 10 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

4.1.1 Australian and ACT government premium payers by industry Table 4.1 provides a breakdown of Australian and ACT Government premium payers by industry as at 30 June 2012. Of the 205 premium paying employers, 128 operated within the public administration and safety industry accounting for approximately 164 000 FTE employees (74 per cent of premium payers). Public administration and safety covers the following sub-divisions: public administration (central government, state government, local government, justice and government representation) defence public order, safety and regulatory services. The remaining employees worked in a range of industries including: professional, scientific and technical services industry (eight per cent) education and training (five per cent). Table 4.1 Australian and ACT Government premium payers by industry as at 30 June 2012 Industry Number of employers Total FTE employees % of total FTE employees Public administration and safety 128 164,000 74% Public administration 123 135,000 61% Defence* 2 22,000 10% Public order, safety and regulatory services 3 7,000 3% Professional, scientific and technical services 29 17 000 8% Education and training 5 11 000 5% Health care and social assistance 8 9000 4% Financial and insurance services 9 3000 1% Information media and telecommunications 5 8000 3% Transport, postal and warehousing 3 6000 3% All other industries 18 4000 2% All industries 205 222 000 100% * This comprises Defence civilians and excludes ADF personnel, who are not covered by the SRC Act. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 11

4.1.2 Licensed self-insurers by industry classification Table 4.2 provides a breakdown of licensed self-insurers by industry classification as at 30 June 2012. Approximately 87 per cent of licensed self-insurer employees worked in three major industry divisions including: financial and insurance services (35 per cent) transport, postal and warehousing (29 per cent) information media and telecommunications (23 per cent). Table 4.2 Licensed self-insurers by industry as at 30 June 2012 Industry Number of employers Total FTE employees % of total FTE employees Financial and insurance services 7 58 000 35% Transport, postal and warehousing 11 48 000 29% Information media and telecommunications 3 38 000 23% Construction 3 9000 5% Manufacturing 2 5000 3% All other industries 4 7000 4% All industries 30 165 000 100% 12 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

4.2 Employer size Table 4.3 provides a breakdown of employers covered by the SRC Act according to employer size (small, medium and large) as at 30 June 2012. Approximately 95 per cent of employees covered by the SRC Act worked for large employers consisting of 500 or more employees. Large employers represented approximately 40 per cent of the total number of employers in the scheme. While 36 per cent of premium payers were small employers (less than 100 employees) and 32 per cent were medium sized employers (100 to 499 employees), combined, these employed only eight per cent of all employees within premium payers. The remaining 92 per cent of employees work for large employers. Approximately 99 per cent of employees from licensed self-insurers worked for large employers. Table 4.3 SRC Act employers by size as at 30 June 2012 Employer size Small (less than 100 FTE employees) Medium (100 to 499 FTE employees) Large (500 or more FTE employees) All employers Premium payers Licensed self-insurers Scheme Number % of total Number % of total Number % of total Employers 71 35 0 0 71 30 FTE employees 3000 1 0 0 3000 1 Employers 67 33 5 17 72 31 FTE employees 16 000 7 2000 1 18 000 5 Employers 67 33 25 83 92 39 FTE employees 203 000 91 163 000 99 366 000 95 Employers 205 100 30 100 235 100 FTE employees 222 000 100 165 000 100 387 000 100 PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 13

4.3 Location Table 4.4 shows the geographic distribution of employees covered by the SRC Act across all Australian states and territories as at 30 June 2012. Comcare has offices in each capital city (except Hobart) and in Newcastle to service the needs of the scheme. Comcare officers travel to worksites across Australia and internationally as required. As at 30 June 2012, 29 per cent of employees covered by the SRC Act were employed in NSW, with approximately 23 per cent employed in Victoria. Approximately 22 per cent of employees were employed in the ACT; however this represents 38 per cent of all employees within premium payers. These figures reflect the presence of a large number of Australian Government entities based in Canberra. Table 4.4 Scheme FTE employees by location as at 30 June 2012 State Premium payers ( 000) Licensed self-insurers ( 000) Total ( 000) % of Total NSW 45 62 107 29% Victoria 36 53 89 23% ACT 85 2 87 22% Queensland 25 22 46 12% SA 12 9 23 6% WA 11 13 24 6% Tasmania 4 2 7 2% NT 3 1 4 1% Total 222 165 387 100% 14 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5 Work health and safety The data in this Section is sourced from claims lodged under the SRC Act with Comcare and licensed self-insurers and those WHS incidents required to be notified by employers under the OHS & WHS Acts. 5.1 Workers compensation claims Comcare maintains a data warehouse on behalf of the SRCC which contains unit claims data supplied by licensed selfinsurers and Comcare for all claims lodged under the SRC Act. The records incorporate occurrence details, incapacity determinations, claim payments, medical, rehabilitation and disputation data. While total claim costs and estimates of outstanding liability are available for claims managed by Comcare, only actual claim payments are recorded for all claims managed by licensed self-insurers. Accordingly, it is not possible to report aggregate scheme data relating to total claims costs within this Compendium. 5.1.1 Incidence of accepted claims Figure 5.1 shows the incidence of claims accepted during the period 2007 08 to 2011 12 for premium payers, licensed self-insurers and for the overall scheme. There has been a reduction of approximately 3 per cent in the incidence of claims accepted across the scheme since 2007 08. In the most recent period, the incidence of claims accepted by licensed self-insurers is approximately double that of the premium payers. In 2011 12, licensed self-insurers accepted approximately 30 claims per 1000 FTE employees, compared to approximately 15 claims per 1000 FTE employees for premium payers. Figure 5.1 Incidence of accepted claims 70 Claims per 1000 FTE employees 60 50 40 30 20 10 17.3 34.2 16.2 35.5 15.4 34.9 16.0 33.4 15.1 29.1 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Premium payers Licensed self-insurers Scheme PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 15

5.1.2 Claims with one day time lost Figure 5.2 shows the frequency of claims (excluding commuting claims) that first reached one day time lost during the period 2007 08 to 2011 12. In 2011 12, the scheme recorded 6.2 claims with one day time lost per million hours worked a slight reduction since 2007 08. The higher frequency rate recorded by licensed self-insurers reflects, in part, differences in risk profile between premium payers and licensed self-insurers. Figure 5.2 Frequency of claims with one day time lost 14 Claims per million hours worked 12 10 8 6 4 2 5.2 7.3 5.7 7.9 5.5 7.8 5.5 7.9 5.3 7.3 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year claim reached 1 day incapacity Premium payers Licensed self-insurers Scheme 16 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.1.3 Claims with one week time lost Figure 5.3 shows the incidence rate of claims (excluding commuting claims) that first reached one week time lost during the period 2007 08 to 2011 12. Since 2007 08, the incidence rate of claims that reached one week time lost increased by 9 per cent for premium payers and by 26 per cent for licensed self-insurers. Figure 5.3 Incidence of claims with one week time lost 14 Claims per 1000 FTE employees 12 10 8 6 4 2 7.4 8.9 8.1 9.6 8.1 9.5 8.4 9.5 8.1 9.6 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year claim reached 1 week incapacity Premium payers Licensed self-insurers Scheme PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 17

5.1.4 Claims by injury and disease Figures 5.4 and 5.5 show the incidence of claims accepted during the period 2007 08 to 2011 12 by injury and disease for premium payers and licensed self-insurers. A work related injury is generally the result of a single traumatic event whilst a work related disease usually results from repeated or long term exposure to an agent or event. The scheme has observed a decrease in the incidence of Injury claims between 2007 08 and 2011 12. In the same period, there has been a general increase in the incidence of Disease claims. Since 2007 08, there has been a general increase in the proportion of accepted disease claims for both premium payers and licensed self-insurers. However substantial differences were observed in the proportion of injury and disease claims between premium payers and licensed self-insurers. This can be attributed, in part, to the different risk profiles of each sector. Figure 5.4 Claims by injury/disease (premium payers) 20 18 Claims per 1000 FTE employees 16 14 12 10 8 6 4 2 36% 64% 50% 50% 48% 52% 46% 46% 47% 53% 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Injury Disease Figure 5.5 Claims by injury/disease (licensed self-insurers) 70 Claims per 1000 FTE employees 60 50 40 30 20 10 22% 78% 19% 80% 22% 78% 32% 68% 35% 65% 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Injury Disease 18 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.1.5 Claims by mechanism of incident Figure 5.6 shows the percentage of claims by mechanism of incident for claims accepted during 2011 12 for both premium payers and licensed self-insurers. The mechanism of incident identifies the overall action, exposure or event that best describes the circumstances that resulted in the most serious injury or disease. Body stressing was the most prevalent mechanism of incident over the reporting period. During 2011 12 around half of all accepted claims for both premium payers and licensed self-insurers were due to body stressing. Falls, trips and slips also represented a significant proportion of claims, accounting for 20 per cent of premium payers claims and 16 per cent of licensed self-insurers claims. Being hit by moving objects accounted for eight per cent of premium payers and 12 per cent of licensed self-insurers claims. Mental stress was a significant cause of claims for premium payers, accounting for 11 per cent of claims, compared to 2 per cent of claims for licensed self-insurers. Figure 5.6 Claims by mechanism of incident 2011 12 Percentage of accepted claims 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 47% 46% Body Stressing 20% 16% Falls, trips and slips 11% 2% Mental stress 12% 8% Hit by moving objects Hitting objects with body Premium payers Licensed self-insurers 5% 7% 4% 13% Vehicle incidents and other 6% 5% All other Mechanism of Incident PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 19

5.2 Major claim drivers Table 5.1 shows claims accepted during the period 2007 08 to 2011 12. It also shows a breakdown of total cost* by mechanism of incident. The data covers premium payers only. During the period 2007 08 to 2010 11, body stressing injuries/diseases accounted for 47 per cent of all claims for premium payers and 39 per cent of total cost with an average total cost per claim of approximately $57 000. During 2011 12 body stressing injuries/diseases represented 45 per cent of claims and 39 per cent of total cost, with an average total cost per claim of approximately $76 000. Between 2007 08 and 2010 11 mental stress claims accounted for 11 per cent of all claims, however these claims represented 35 per cent of total cost, with an average total cost per claim of approximately $228 000. During 2011 12, mental stress claims accounted for 11 per cent of all claims and 32 per cent of total claim costs, with an average total cost per claim of $251 000. It should be noted that at this time the average total cost per claim is an estimate which may change as the claims mature. Table 5.1 Claims by mechanism of incident (premium payers) Mechanism of incident % of all accepted claims 2007 08 to 2010 11** % of total claim costs* Average estimated total cost per claim ($) Body stressing 47% 39% 57 186 Falls, trips & slips 19% 12% 45 784 Mental stress 11% 35% 228 300 Hit by moving objects 8% 4% 32 535 Vehicle incidents and other 5% 2% 24 679 Hitting objects with the body 5% 4% 58 522 Chemicals and other substances 2% 1% 28 650 Sound and pressure 2% 2% 68 003 Heat, radiation and electricity 1% 0% 26 982 Biological factors Less than 1% Less than 1% 58 040 All mechanisms of incident 100% 100% 68 906 2011 12** Body stressing 45% 39% 76 470 Falls, trips & slips 23% 15% 56 975 Mental stress 11% 32% 250 690 Hit by moving objects 8% 5% 54 920 Vehicle incidents and other 4% 2% 39 948 Hitting objects with the body 3% 3% 86 090 Chemicals and other substances 3% 1% 44 932 Sound and pressure 1% 2% 109 319 Heat, radiation and electricity 1% Less than 1% 17 764 Biological factors Less than 1% Less than 1% 87 795 All mechanisms of incident 100% 100% 87 438 * Total cost is the cost to date plus estimated outstanding liability ** Year of Initial claim determination 20 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.2.1 Body stressing Figure 5.7 shows the incidence of body stressing claims accepted during the period 2007 08 to 2011 12. This data shows that these claims across the scheme has remained somewhat steady, with the claims incidence being considerably lower for Premium payers than for licensed self-insurers. the most recent data suggests trends are improving. Figure 5.7 Incidence of body stressing claims 18 Claims per 1000 FTE employees 16 14 12 10 8 6 4 2 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Premium payers Licensed self-insurers Scheme Figure 5.8 shows that since 2007 08, despite an increase in the average total cost* of accepted body stressing claims, the average total cost of these claims remained well below that of mental stress claims but higher than for all other claims. The increase in the average total cost of body stressing claims, shown in Table 5.1, may be due to the increased complexity of body stressing claims. Latest estimates indicate that the average total cost of body stressing claims is approximately $76 000 per claim. The data below covers premium payers only as total claim costs are not available for licensed self-insurers and includes mental stress claims as a comparison. Figure 5.8 Average total cost* of body stressing claims (premium payers) Average estimated total claim cost* $( 000) 300 250 200 150 100 50 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Accepted body stressing claims Accepted mental stress claims Accepted other claims (excl. body stressing and mental stress) * Total cost is the cost to date plus estimated outstanding liability PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 21

Figure 5.9 shows a breakdown, by mechanism of incident, of body stressing claims accepted during 2011 12 for both premium payers (1480 claims) and licensed self-insurers (2335 claims). Significant differences in the mechanism of incident sub-groups for body stressing claims between premium payers and licensed self-insurers are apparent. Approximately 50 per cent of body stressing claims for premium payers were due to repetitive movement with low muscle loading, with a further 24 per cent due to muscular stress with while lifting, carrying or putting down objects. Repetitive movement with low muscle loading was less significant for licensed self-insurers, with only 13 per cent of body stressing claims attributed to this cause. The predominant cause of body stressing claims for licensed self-insurers was muscular stress while lifting, carrying or putting down objects and muscular stress while handling objects (other than lifting, carrying or putting down), which accounted for 40 per cent and 34 per cent respectively of all body stressing claims for licensed self-insurers. Figure 5.9 Body stressing claims by mechanism of incident Initially accepted in 2011 12 Muscular stress while lifting, carrying or putting down objects 1281 Repetitive movement, low muscle loading 1010 Muscular stress while handling objects excluding lift, carry, putting down 943 Muscular stress with no objects being handled 581 0 200 400 600 800 1000 1200 1400 Number of Claims Premium payers Licensed self-insurers Figure 5.10 shows a breakdown of body stressing claims accepted during 2011 12 by occupation group. Clerical and administration workers accounted for the largest number of body stressing claims (approximately 43 per cent of all body stressing claims across the scheme). Licensed self-insurers also recorded a significant number of body stressing claims in the machinery operators and drivers, technicians and trades workers and labourers occupational groups. Figure 5.10 Body stressing claims by occupation Initially accepted in 2011 12 Clerical and administrative 1637 Machinery operators/drivers 748 Technicians/trade workers 429 Professionals Labourers Community/personal service Managers 263 259 233 202 Sales workers 44 0 200 400 600 800 1000 1200 1400 1600 1800 2000 Number of Claims Premium payers Licensed self-insurers 22 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.2.2 Mental stress Figure 5.11 shows the incidence of mental stress claims accepted during the period 2007 08 to 2011 12. During the period 2007 08 to 2009 10 the incidence of mental stress claims across the scheme remained stable. In 2010 11 the incidence of mental stress claims across the scheme increased, but in the most recent period the incidence decreased by 14 per cent. The incidence of mental stress claims has been consistently lower for licensed self-insurers than for premium payers in the scheme. Figure 5.11 Incidence of mental stress claims 3.0 Claims per 1000 FTE employees 2.5 2.0 1.5 1.0 0.5 0.0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Premium payers Licensed self-insurers Scheme Figure 5.12 shows that the average total cost* of accepted mental stress claims remained high compared to all other claims. Latest estimates indicate that the average total cost of mental stress claims was approximately $251 000. The data below covers premium payers only as total claim costs are not available for licensed self-insurers. Figure 5.12 Average total cost* of mental stress claims (premium payers) Average total claim cost* $( 000) 300 250 200 150 100 50 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Mental stress All claims (excl. mental stress) * Average total cost is the cost to date plus estimated outstanding liability PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 23

Figure 5.13 shows a breakdown, by mechanism of incident, of the number of mental stress claims accepted during 2011 12 for both premium payers (367 claims in total) and licensed self-insurers (79 claims in total). This figure shows the similarities in the mechanism of incident sub-groups for mental stress claims between premium payers and licensed self-insurers. For both premium payers and licensed self-insurers, the most significant sub-group for mental stress claims was work related harassment and/or bullying (44 and 30 per cent of claims respectively). This was followed by work pressure (34 and 27 per cent of claims respectively). However, licensed self-insurers when compared to premium payers had higher proportions of claims in the sub-groups of exposure to workplace and/or occupational violence (20 per cent of claims compared to 10 per cent respectively) and exposure to traumatic event (16 per cent of claims compared to 7 per cent of claims respectively). Figure 5.13 Mental stress claims by mechanism of incident Initially accepted in 2011 12 Work related harassment and/or bullying 186 Work pressure 147 Exposure to workplace or occupational violence 51 Exposure to traumatic event 38 Other mental stress factors 24 0 20 40 60 80 100 120 140 160 180 200 220 Number of Claims Premium payers Licensed self-insurers Figure 5.14 shows the number of mental stress claims accepted during 2011 12 by occupation group. The largest number of claims for premium payers was for employees classified as clerical and administration workers followed by professionals, community and personal service workers and managers. The largest number of mental stress claims for licensed self-insurers was also for clerical and administration workers with the second highest groups being machinery operators and drivers and managers. Figure 5.14 Mental stress claims by occupation Initially accepted in 2011 12 Clerical and administration Managers 84 246 Professionals 50 Community/personal service Technical/trade workers 17 29 Machinery operators/drivers Labourers Sales workers 6 5 9 0 20 40 60 80 100 120 140 160 180 200 220 240 260 280 Premium payers Number of Claims Licensed self-insurers 24 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.3 Claim characteristics 5.3.1 Claims by mechanism of incident and gender Figure 5.15 and 5.16 show the percentage distribution of claims accepted during 2011 12 by mechanism of incident and gender. For premium payers, males accounted for approximately 40 per cent of all claims related to falls, trips and slips and body stressing, while for licensed self-insurers, males accounted for approximately 80% of claims related to falls, trips and slips and body stressing. The data presented in Figure 5.15 and 5.16 are actual claim numbers and do not take into account the relative proportion of male and female workers employed by the premium payers and licensed self-insurers. In general, there are a greater population of males employed with licensed self-insurers that with in premium payers. Note: The category all other mechanisms of incidents includes biological factors, sound and pressure, heat, electricity and other environmental factors and chemicals and other substances. Figure 5.15 Claims by mechanism of incident initially accepted in 2011 12 (Males) Number of claims 2000 1800 1600 1400 1200 1000 800 Premium payers male Licensees male 600 400 200 0 Body Stressing Falls, trips and slips Mental stress Hit by moving objects All other Hitting mechanisms objects with of incident body Vehicle incidents and other Mechanism of Injury Figure 5.16 Claims by mechanism of incident initially accepted in 2011 12 (Females) Number of claims 2000 1800 1600 1400 1200 1000 800 Premium payers female Licensees female 600 400 200 0 Body Stressing Falls, trips and slips Mental stress Hit by moving objects All other Hitting mechanisms objects with of incident body Vehicle incidents and other Mechanism of Injury PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 25

5.3.2 Claims by age group (Australian Government premium payers) Figure 5.17 shows the estimated incidence of claims accepted during the period 2007 08 to 2011 12 by age group. The data covers claims for Australian Government premium payers only as age distribution data is not available for licensed self-insurers or the ACT Government. The incidence rates shown below were estimated using age distribution data for the Australian Public Service 2 which accounts for approximately 80 per cent of workers employed within premium payers. The data shows an overall reduction in the incidence of claims for all age groups during the period 2007 08 to 2011 12, with the exception of the over 55 age group which has experienced increasing claims incidence since 2008 09. Figure 5.17 Estimated incidence of claims by age group (Australian Government premium payers) Claims per 1000 FTE employees 25 20 15 10 5 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Under 25 25 34 35 44 45 54 55 and over 2 Australian Public Service Commission, State of the Service Report 2010 11. 26 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.3.3 Claims by mechanism of incident and age group (Australian Government premium payers) Figure 5.18 shows the estimated incidence of claims accepted during 2011 12 by mechanism of incident and age group. The data covers claims for Australian Government premium payers only as age distribution data is not available for licensed self-insurers and the ACT Government. The incidence rates shown below were estimated using age distribution data for the Australian Public Service 3 which accounts for approximately 80 per cent of workers employed within premium payers. The data shows that the incidence of claims for body stressing peaks for those working aged 45 and over. The incidence of claims for falls, trips and slips and mental stress generally increases with age, with the over 55 age group having the highest incidence of claims in these two categories. Figure 5.18 Estimated incidence of claims with one week time lost by mechanism of incident and age group (Australian Government premium payers) 2011 12 Claims per 1000 FTE employees 9 8 7 6 5 4 3 2 1 0 Body stressing Falls, trips and slips Under 25 25 34 Hit by moving objects Vehicle incidents and other Mechanism of Injury 35 44 45 54 Hitting object with body Mental stress All other 55 and over Average 3 Australian Public Service Commission, State of the Service Report 2010 11. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 27

5.3.4 Average estimated total cost of claims by age (Australian Government premium payers) Figure 5.19 shows the average total cost* of claims accepted during 2011 12 by age group. The data covers claims for Australian Government premium payers only as age distribution data is not available for licensed self-insurers or the ACT Government. The incidence rates shown below were estimated using age distribution data for the Australian Public Service 4 which accounts for approximately 80 per cent of workers employed within premium payers. The data indicates that the age groups 35 44 years and 45 54 have the highest average total cost of claims. Figure 5.19 Average estimated total cost* of claims by age (Australian Government premium payers) 2011 12 Average total claim cost* $( 000) 120 100 80 60 40 20 0 105.6 85.3 92.3 56.6 59.6 Under 25 25 34 35 44 45 54 55 and over Average of all claims * Total cost is the cost to date plus estimated outstanding liability 4 Australian Public Service Commission, State of the Service Report 2010 11. 28 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.4 Prevention targets The Comcare scheme has a safety focus and regulatory philosophy that seeks to work with employers and their employees to prevent injuries in the workplace. The National OHS Strategy 2002 2012, endorsed by the Workplace Relations Ministers Council, incorporates two national targets designed to create safer workplaces in Australia. The first target seeks a reduction in the incidence of work-related deaths, with a reduction of at least 20 per cent by 30 June 2012. The second national target seeks to reduce the incidence of workplace injury by at least 40 per cent by 30 June 2012. The SRCC adopted the national targets but went further by extending the injury target to include work-related disease and established an aspirational zero target for work-related injury deaths. The scheme performance reported in this section is for Australian Government premium payers and licensed self-insurers. 5.4.1 Claims with one week time lost Performance against the SRCC s ten-year injury/disease target is based on the incidence of claims (excluding commuting claims) that first reached one week time lost during the period 2001 02 to 2011 12 (Australian Government premium payers and licensed self-insurers). Figure 5.20 shows performance against the ten-year scheme target. While the scheme s 2011 12 performance was 8.3 claims per 1000 FTE employees a 27 percent improvement since 2001 02, it was above the target of 6.8 claims per 1000 FTE employees. To have achieved this target, a 40 per cent reduction was required by 30 June 2012. Figure 5.20 Claims with one week time lost (Australian Government premium payers and licensed self-insurers) Claims per 1000 FTE employees 14 12 10 8 6 4 2 11.4 11.6 11.9 12.2 11.1 10.5 7.6 8.3 8.3 Result Target 8.4 8.3 0 2001 02 2002 03 2003 04 2004 05 2005 06 2006 07 2007 08 2008 09 2009 10 2010 11 2011 12 Year claim reached 1 week time lost PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 29

5.4.2 Deaths The number of deaths reported in Table 5.2 is based on accepted claims lodged under the SRC Act (i.e. compensated deaths) for Australian Government premium payers and licensed self-insurers. The number of compensated deaths reported may not correlate with the number of notified deaths in each year. This is due to the different statutory definitions which apply to compensated deaths (claims under the SRC Act) compared to notifiable deaths (notified under the OHS & WHS Acts). For example, incidents resulting in bystander deaths are included as notifiable deaths under the OHS & WHS Acts, whereas compensated deaths only relate to employees under the SRC Act. Three injury death claims were accepted by the scheme during 2011 12. The Commission s aspirational target of zero injury deaths was therefore not achieved. Two injury death claims were reported by Australian Government premium payers and one death was reported by licensed self-insurers. The scheme has not succeeded in meeting the zero injury death target in any year since its introduction in 2001 02. While not contributing to performance against the scheme target, 13 disease death claims were also reported by the scheme in 2011 12. Eight of these deaths were reported by premium payers and five were reported by licensed self-insurers. Table 5.2 Compensated deaths (Australian Government premium payers and licensed self-insurers) 2007 08 2008 09 2009 10 2010 11 2011 12 Australian Government premium payers Injury 3 0 6 0 2 Disease 14 8 9 24 8 Commuting 1 0 0 0 0 Licensed self-insurers Injury 3 2 7 2 1 Disease 2 0 1 2 5 Commuting 0 0 0 0 0 Total Injury 6 2 13 2 3 Disease 16 8 10 26 13 Commuting 1 0 0 0 0 30 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

5.5 Notifications of WHS incidents The OHS & WHS Acts cover Australian Government premium payers, licensed self-insurers and members of the ADF. Under the superseded OHS Act, employers are required to notify Comcare of incidents that result in a death, serious personal injury, specified incapacity or a dangerous occurrence. Under the new WHS Act, employers are required to notify Comcare of incident that result in death, serious injury or illness or dangerous incident. An incident is notifiable if it arose out of the conduct of the employer s undertaking, or out of work performed by an employee in connection with the undertaking. Death, serious injury or illness and dangerous incident notifications relate to both employees and non-employees. 5.5.1 Notification incidence rate Figure 5.21 shows the incidence of WHS notifications during the period 2007 08 to 2011 12, reported as a rate per 1000 FTE employees, with the exception of death notifications, which are reported per 100 000 FTE employees. Compared to the 2007 08 outcome, there was a 56 per cent overall decrease in the incidence of notifications for the scheme during 2011 12. This decrease was driven by a 69 per cent reduction in the incidence of dangerous occurrence notifications. Some of that can be explained by moving to the WHS Act and employers coming to terms with the new thresholds in which to notify. Compared to 2007 08, the incidence of notifications relating to deaths was higher during 2010 11. The majority of notifications over the five reporting periods related to dangerous occurrences, which comprised approximately 22 per cent of all notifications during 2011 12 (excluding deaths). Figure 5.21 Notifications incidence rate (scheme) Notifications (excluding deaths) per 1000 FTE employees 20 15 10 5 0 2007 08 2008 09 2009 10 2010 11 2011 12 20 15 10 5 0 Notified deaths per 100 000 FTE employees Employee incapacity Serious personal injury Dangerous occurence Total notifications Deaths PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 31

5.5.2 Notifications by mechanism of incident Table 5.3 shows a breakdown of WHS incident notifications received by Comcare during 2011 12 from premium payers and licensed self-insurers by mechanism of incident. Overall, being hit by moving objects accounted for 21 per cent of all notifications, followed by vehicle incidents and other (18 per cent), mental stress (16 per cent) and falls, strips and slips of a person (15 per cent). The largest number of notifications received by Comcare related to dangerous occurrences and dangerous incident, with 2,257 notifications in total. Dangerous occurrences are defined as incidents at a workplace that resulted from operations that could have caused (but did not cause) a death or serious personal injury to any person or total incapacity of an employee for 30 or more consecutive shifts or days, (now referred as Dangerous Incident under the WHS Act). Of these, 23 per cent related to being hit by moving objects, 18 per cent related to vehicle incidents and other and 15 per cent related to mental stress. A serious personal injury is defined as an injury or disease caused in the course of work for which the injured person required emergency treatment by a registered medical practitioner (including psychologist), or treatment in a hospital, with or without being admitted to the hospital. The definition of a serious personal injury was tightened in the WHS Act and is now referred to as Serious Injury or Illness. Approximately 22 per cent of serious personal injury notifications related to falls, trips and slips of a person, 18 per cent related to being hit by moving objects and 16 per cent to vehicle incidents and other. An incident that is likely to result in work-related incapacity, leaving an employee unable to work for 30 or more successive shifts or 30 or more successive working days (depending on working arrangements), is notifiable under the OHS Act. Approximately 40 per cent of incapacity notifications related to body stressing, 33 per cent to mental stress and 7 per cent related to both falls, trips and slips of a person. The number of notified deaths reported in this section is based on the number of notifications received under the OHS Act/WHS Act. The number of notified deaths reported may not correlate with the number of compensated deaths in each year. This is due to the different statutory definitions which apply to notifiable deaths (notified under the OHS Act/WHS Act) compared to compensated deaths (claims under the SRC Act). For example, incidents resulting in bystander deaths are included as notifiable deaths under the OHS Act/WHS Act. By comparison, compensated deaths only relate to employees under the SRC Act. Table 5.3 Notifications by mechanism of incident (scheme) 2011 12 Mechanism of incident Death Employee incapacity Dangerous incident/ Dangerous occurrence Incident type Serious injury or illness/ Serious personal injury Total % of all notifications Being hit by moving objects 4 1 516 334 855 21% Vehicle incidents and other 27 3 400 301 731 18% Mental stress 6 10 339 290 645 16% Falls, trips and slips of a person 2 2 206 401 611 15% Heat, electricity and other environmental factors 1 0 361 76 438 11% Chemicals and other substances 0 0 221 75 296 7% Hitting objects with a part of the body 0 1 53 187 241 6% Body stressing 0 12 74 120 206 5% Biological factors 0 1 30 42 73 2% Sound and pressure 0 0 57 5 62 1% All mechanisms of incident 40 30 2257 1831 4158 100% 32 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

6 Claims management The Comcare workers compensation scheme is a no fault scheme, with limited access to common law. This means that an injured employee does not have to prove negligence on behalf of the employer to be eligible to receive compensation for a work-related injury/disease. The scheme provides employees who have an accepted claim for work-related injury or illness access to: compensation for time off work for 45 weeks at one hundred per cent of their pre injury salary level (normal weekly earnings) and a reduced rate thereafter until age 65 (or 104 weeks if injured after 63 years of age), if their injury precludes them from working reasonable rehabilitation support /return-to-work assistance at no cost to the individual payment by way of lump sum for any permanent impairment death and funeral benefits for dependants and weekly benefits for dependent children. 6.1 Process For compensation to be payable under the SRC Act, Comcare must find that liability exists for an employee s injury or illness. Comcare considers the following factors in determining liability for compensation: Compliance with certain conditions specified in the SRC Act, including submission of a written claim on the approved form and provision of a medical certificate identifying an injury or disease. In circumstances where the claim is not compliant, further information may be sought by Comcare Employment relationship Whether the injury arose out of or in the course of employment or, if a disease, a significant contribution by employment Medical evidence Exclusionary provisions specified in the SRC Act including that compensation is not payable where the injury disease or aggravation: was suffered as a result of reasonable administrative action taken in a reasonable manner in relation to the employee s employment was self-inflicted was a result of serious or wilful misconduct occurred during a break or when commuting to and from work Compensation is payable in those circumstances where the injury results in permanent impairment or death. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 33

Figure 6.1 provides an overview of the Comcare claims lodgement and determination process. Note that this is an abridged version for general guidance purposes only. Figure 6.1 Comcare claim lodgement and determination process Worker injured or ill Claim lodged with Comcare Is claim compliant? NO Further information sought YES Claim rejected NO Have the required factors been met? YES Claim accepted Payments 34 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

The SRC Act provides employees and employers with access to a two-tiered review process. Employees or employers may choose to request a review if they are dissatisfied with a decision on claim liability made by a determining authority (Comcare or a licensed self insurer). An employee may also request a review of a decision made by their rehabilitation authority (employer) in relation to the rehabilitation. The first tier involves a request for reconsideration by the determining authority. This requires the decision to be reconsidered by a person within that authority who was not involved in making the original decision. Comcare may also reconsider a matter of its own motion where it considers the original determination was incorrect or if it receives information that changes its view of the original determination. Once a reconsideration has been completed, that decision then becomes a reviewable decision and either the employee or the employer may choose to apply to the Administrative Appeals Tribunal (AAT) for an external review. Once the AAT has undertaken a review, the reviewable decision is either affirmed, revoked or varied. If a party to an AAT review disagrees with the AAT s decision, that party can appeal to the Federal Court in respect of an error of law (for example misapplication of the law). If the Federal Court finds that such an error has been made, the Court may order that the matter be remitted back to the AAT to be reheard with directions. Decisions of the Federal Court may be further appealed on points of law to the Full Court of the Federal Court (consisting usually of 3 judges), and to the High Court by way of an application for special leave to appeal. Figure 6.2 provides an overview of the review and reconsideration process. Figure 6.2 Claim reconsideration and review process Claim determined Injured worker/employer satisfied? NO Determining authority reconsideration Reviewable decision External Review AAT Appeal affirmed/revoked/varied Federal Court Appeal allowed/disallowed High Court Appeal allowed/disallowed PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 35

6.2 Claims summary 6.2.1 Claims determined Figure 6.3 shows the incidence of claims determined (i.e. claims accepted and rejected) during the period 2007 08 to 2011 12. The data shows there has been an increase of approximately 6 per cent in the incidence of claims determined across the scheme; within the last year there has been a 16% reduction in the most recent period. Comcare premium payers experienced a 17 per cent decrease in the incidence of claims determined, from approximately 22 claims per 1000 FTE employees during 2007 08 to approximately 18 claims per 1000 FTE employees determined during 2011 12. The data shows that licensed self-insurers had a 3 per cent increase in the incidence of claims determined from approximately 34 claims per 1000 FTE employees during 2007 08 to 36 claims per 1000 FTE employees during 2011 12. Since 2007 08, the incidence of claims determined by licensed self-insurers has remained almost double that for premium paying employers. Figure 6.3 Incidence of claims received and determined Claims determined per 1000 FTE employees 50 45 40 35 30 25 20 15 10 5 0 43.8 43.0 45.0 34.3 35.5 21.5 19.3 18.4 18.8 17.9 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial determination Premium payers Licensed self-insurers Scheme 36 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

6.2.2 Claims acceptance rate Figure 6.4 shows the percentage of claims determined during the period 2007 08 to 2011 12 that were accepted for premium payers, licensed self-insurers and the scheme. This includes claims that were accepted following reconsideration or review. This data is subject to development as claims may still be in the review process. In 2011 12, 85 per cent of claims determined were accepted by the scheme. Since 2007 08, licensed self-insurers have accepted a higher proportion of claims than Comcare (i.e. for premium paying employers). Figure 6.4 Claims acceptance rate 100 Percentage of determined claims 90 80 70 60 50 40 30 20 10 0 81% 85% 84% 87% 83% 88% 85% 88% 84% 86% 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Premium payers Licensed self-insurers Scheme PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 37

6.3 Determinations Table 6.1 shows the average time taken to determine new claims, from date of receipt, for all claims determined in the period 2007 08 to 2011 12. The data shows significant differences in the claim determination time between Comcare and licensed self-insurers. However in the most recent period, the performance of Comcare has improved, particularly in relation to injury claims. The structural differences between Comcare and licensed self-insurers make it difficult for Comcare to compare against self-insurers. Comcare is not the employer in the majority of claims and must rely on information provided by premium paying employers. It should also be noted that disease and psychological claims take longer to determine than injury claims, due to their greater complexity. Table 6.1 Average time (calendar days) to determine claims Comcare (premium payers) Licensed self-insurers Scheme Nature of claim 2006 07 2007 08 2008 09 2009 10 2010 11 Injury 29 24 23 16 11 Disease (excl Psych) 52 45 53 43 33 Psychological 100 117 117 82 62 Injury 10 9 10 14 14 Disease (excl Psych) 20 18 20 27 28 Psychological 31 33 29 46 42 Injury 17 13 14 15 13 Disease (excl Psych) 37 32 37 34 30 Psychological 80 89 88 72 56 38 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

6.4 Reconsiderations Table 6.2 provides data relating to requests for reconsideration decided during the period 2007 08 to 2011 12. The table also shows the percentage of determining authorities original decisions which were upheld following a request for reconsideration (affirmation rate). The data shows that the number of reconsideration requests has fallen by 22% since 2007 08. The average time taken to decide requests for reconsideration has increased each financial year since 2008 09. The affirmation rate for both Comcare and licensed self-insurers remained relatively stable over the period 2007 08 to 2011 12. Table 6.2 Requests for reconsiderations decided 2007 08 2008 09 2009 10 2010 11 2011 12 Number of requests decided Comcare (premium payers) 1437 1286 1251 992 1061 Licensed self-insurers 1198 955 982 1024 993 Scheme 2635 2241 2233 2016 2054 Comcare (premium payers) * Licensed self-insurers Scheme Average time (calendar days) to decide requests for reconsideration Injury 24 34 36 47 43 Disease (excl Psych) 29 32 42 44 47 Psychological 28 33 38 46 48 Injury 23 14 18 21 24 Disease (excl Psych) 21 16 18 20 20 Psychological 23 16 18 20 20 Injury 23 23 26 31 32 Disease (excl Psych) 26 26 33 31 33 Psychological 27 28 32 38 39 Affirmation rate at reconsideration Comcare (premium payers) 72% 72% 69% 70% 68% Licensed self-insurers 77% 80% 80% 80% 78% Scheme 74% 76% 74% 75% 73% * Based on the number of calendar days from the date of commencement of the reconsideration to the decision date for a reviewable decision. A delay between receipt and commencement of a review may occur when the injured worker has indicated they will follow-up their request for reconsideration at a later date with further evidence (e.g. additional medical report) to support their claim. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 39

6.5 AAT reviews Tables 6.3 and 6.4 show the number of Administrative Appeals Tribunal (AAT) applications finalised during 2010 11 and 2011 12 for premium payers and licensed self-insurers. The data in Table 6.3 shows that the number of applications to the AAT that were finalised decreased by 25 per cent for premium payers from 504 during 2010 11 to 376 during 2011 12. Fifty four per cent of Comcare s original decisions were affirmed without variation during 2011 12. Table 6.3 Outcome of applications to the AAT (premium payers)* Outcome of applications Applications heard and determined by the Tribunal No. of applications finalised No. of original decisions affirmed 2010 2011 No. of original decisions set aside or varied Affirmation rate 88 51 37 58% Applications finalised by consent 282 52 230 18% Applications dismissed by consent 1 1 n/a n/a Applications withdrawn by applicant 125 125 n/a n/a Other applications dismissed, etc 8 8 n/a n/a Outcome of all applications 504 237 267 47% Applications heard and determined by the Tribunal 2011 2012 74 51 23 69% Applications finalised by consent 189 39 150 21% Applications dismissed by consent 0 0 n/a n/a Applications withdrawn by applicant 105 105 n/a n/a Other applications dismissed, etc 8 8 n/a n/a Outcome of all applications 376 203 173 54% * Based on data supplied by the Administrative Appeals Tribunal 40 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

Table 6.4 shows the outcome of applications to the AAT for licensed self-insurers. The number of applications finalised decreased by fifteen per cent from 770 during 2010 11 to 657 during 2010 11. The percentage of licensed self-insurers original decisions affirmed without variation was 66 per cent during 2011 12. Table 6.4 Outcome of applications to the AAT (licensed self-insurers)* Outcome of applications Applications heard and determined by the Tribunal No. of applications finalised No. of original decisions affirmed 2010 2011 No. of original decisions set aside or varied Affirmation rate 78 48 30 62% Applications finalised by consent 517 252 265 49% Applications dismissed by consent 3 3 n/a n/a Applications withdrawn by applicant 164 164 n/a n/a Other applications dismissed, etc 8 8 n/a n/a Outcome of all applications 770 475 295 62% Applications heard and determined by the Tribunal 2011 2012 67 41 26 61% Applications finalised by consent 425 227 198 53% Applications dismissed by consent 6 6 n/a n/a Applications withdrawn by applicant 134 134 n/a n/a Other applications dismissed, etc 25 25 n/a n/a Outcome of all applications 657 433 224 66% * Based on data supplied by the Administrative Appeals Tribunal PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 41

7 Rehabilitation and Return-to-Work A key objective of the Comcare scheme is the early and safe return to work of injured employees covered by the scheme. While employers are responsible for managing the rehabilitation and return to work of their injured or ill employees, Comcare provides support and advice to employers on how to manage their responsibilities. Rehabilitation and return to work programs are based on the principles that intervention should occur as soon as practical after injury or disease and that the employer can enable a coordinated return to work. An employer providing early intervention and rehabilitation sends a strong message that the workplace values the employee s contribution and sets an expectation of early return to work. Figure 7.1 sets out the steps in the return-to-work (RTW) process. Figure 7.1 Steps in the return-to-work process Supervisor becomes aware of injury and meets with the employee to discuss prevention of further injury Supervisor notifies case manager Case manager decides if further assessment needs to be taken (s.36) YES assessment required Case manager refers to an approved rehab provider (ARP), legally qualified medical practitioner or panel for assessment NO assessment not required Case manager initiates RTW planning based on medical advice and in consultation with the employee and supervisor (s.37) RTW program developed to assist injured employee to RTW quickly and safely Case manager, ARP and doctor monitor and review implementation of RTW plan When employee returns to work, case manager closes plan 42 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

7.1 Claim duration In the Comcare scheme, not all accepted claims have lost time. This varies according to the Nature of Injury with only approximately 50% of Injury and Physical Disease claims having some lost time. For Psychological claims the number is much higher with approximately 80% having some lost time. For claims with some lost time, the continuance on incapacity is also different depending on Nature of Injury, with psychological injury claims continuing on incapacity for longer periods than claims for Injury or Physical Disease. Figure 7.2 illustrates this. Figure 7.2 Lost time-to-date survival 2007 08 to 2011 12 % of accepted claims with lost time 100 80 60 40 20 0 6 weeks 12 weeks 26 weeks 0 4 8 12 16 20 24 28 32 36 40 44 48 52 Time lost-to-date (weeks) Injury Disease (excl Psych) Psychological PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 43

Figures 7.3 and 7.4 show the incidence of claims that first reached one, 12, 26 and 52 weeks lost time during the period 2007 08 to 2011 12 for premium payers and licensed self-insurers. Please note that, unlike Figures 5.2, 5.3 and 5.19, this section includes commuting claims. Premium payers experienced a slight increase in the incidence of claims across the lost time categories of one week and 12 weeks from 2007 08 to 2011 12. The incidence of claims that reached 26 and 52 weeks lost time was similar during 2011 12 as it was during 2007-08 driven by an increase in the proportion of psychological disease claims. Licensed self-insurers recorded an increase in lost time during the period 2007 08 to 2011 12 in all periods of lost time experienced. Figure 7.3 Incidence of claims with one week or more lost time (premium payers) Claims per 1000 FTE employees 12 10 8 6 4 2 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year incapacity threshold reached 1 week 12 weeks 26 weeks 52 weeks Figure 7.4 Incidence of claims with one week or more lost time (licensed self-insurers) Claims per 1000 FTE employees 12 10 8 6 4 2 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year incapacity threshold reached 1 week 12 weeks 26 weeks 52 weeks 44 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

Table 7.1 shows the percentage of claims accepted during the period 2007 08 to 2011 12 that reached selected incapacity thresholds. The data shows that premium payers have a higher proportion of accepted injury and disease claims that incur one week or more lost time compared to licensed self-insurers. It should be noted that these figures may change as claims mature, in particular for the most recent reporting periods. Table 7.1 Lost time-to-date Claims accepted in the period Lost time-to-date 2007 08 2008 09 2009 10 2010 11 2011 12 Premium payers injury Accepted claims 2257 1683 1677 1579 1748 Less than one week 63% 58% 57% 55% 58% One week or more 37% 42% 43% 45% 42% Six or more weeks 15% 20% 19% 22% 19% 12 or more weeks 10% 12% 12% 14% 11% 26 or more weeks 5% 7% 7% 7% 4% Premium payers disease Accepted claims 1292 1689 1584 1886 1567 Less than one week 42% 44% 43% 43% 47% One week or more 58% 56% 57% 57% 53% Six or more weeks 35% 33% 35% 38% 34% 12 or more weeks 26% 25% 26% 27% 25% 26 or more weeks 16% 17% 18% 16% 14% Licensed self-insurers injury Accepted claims 3454 4653 4392 3710 3102 Less than one week 75% 75% 76% 74% 72% One week or more 25% 25% 24% 26% 28% Six or more weeks 9% 10% 9% 10% 11% 12 or more weeks 5% 3% 5% 6% 6% 26 or more weeks 3% 3% 2% 3% 2% Licensed self-insurers disease Accepted claims 971 1163 1308 1887 1700 Less than one week 65% 64% 66% 68% 69% One week or more 35% 36% 34% 32% 31% Six or more weeks 15% 17% 15% 14% 15% 12 or more weeks 10% 9% 9% 7% 9% 26 or more weeks 6% 6% 5% 4% 3% PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 45

7.2 Median lost time injury and disease Figures 7.5 and 7.6 show the median duration of lost time-to-date for claims accepted during the period 2007 08 to 2011 12. This is based on lost time claims only (i.e. claims which have resulted in one day or more lost time from work). For premium payers, the median duration of lost time-to-date for injury claims has increased from 2.0 weeks during 2007 08 to 3.0 weeks during 2011 12. For disease claims, the median duration of time lost has fluctuated between 5.9 and 8.4 weeks. Figure 7.5 Median lost time (premium payers) 9 8 8.4 Time lost from work (weeks) 7 6 5 4 3 2 1 2.0 7.5 2.4 5.9 2.6 7.0 2.6 3.0 7.8 0 2007 08 2008 09 2009 10 2010 11 2010 11 Year of Initial Determination Injury Disease Figure 7.6 shows that during the period 2007 08 to 2011 12, the median duration of incapacity for accepted injury claims for licensed self-insurers was lower than the result for premium payers. The median duration of incapacity for accepted disease claims was also lower for licensed self-insurers compared to premium payers. It should be noted that data for more recent periods is relatively immature and the median duration of accepted disease claims in particular is expected to increase. Figure 7.6 Median lost time (licensed self-insurers) 5 Time lost from work (weeks) 4 3 2 1 1.6 3.6 1.6 3.8 1.5 3.5 1.7 3.0 1.7 2.9 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Initial Determination Injury Disease 46 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

7.2.1 Durable return-to-work rate Figure 7.7 shows the proportion of injured employees who had returned to work and were still working seven to nine months after lodging their claim (durable return to work (RTW) rate). The RTW performance reported below is from the National RTW Monitor 5. The RTW performance of both premium payers and licensed self-insurers has remained at a consistently high level over the five periods reported. Noting that the RTW performance is based on a survey of injured workers, and may be influenced to some extent by the survey sample, these results show only minor differences in the performance of licensed self insurers compared to the premium payers. In 2011 12, 85 per cent of all injured workers who reported that they had returned to work at some time since they had submitted their claim were working at the time of interview (durable RTW rate). The durable RTW rate of injured workers from premium payers (80 per cent) decreased slightly compared to 2010 11, while the durable RTW rate of injured workers from licensees increased slightly (90 per cent). The National RTW Monitor, which excludes self-insurers, reported that Comcare s 2011 12 durable RTW rate was above the national average (75 per cent). Figure 7.7 Durable return-to-work (RTW) rate 100 90 80 84% 94% 88% 91% 81% 86% 81% 88% 80% 90% 70 Percentage (%) 60 50 40 30 20 10 0 2007 08 2008 09 2009 10 2010 11 2011 12 Year of Survey Premium payers Licensed self-insurers Scheme 5 2011/12 Australia & New Zealand Return to Work Monitor Report (RTW Monitor), http://www.hwca.org.au PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 47

8 Scheme revenue and expenditure 8.1 Revenue The Comcare scheme revenue sources include a combination of premiums, licence fees and regulatory contributions under the SRC and the WHS Acts. Premium payers pay a workers compensation premium and a regulatory contribution, while licensed self-insurers pay a licence fee. Under the SRC Act, Comcare managed workers compensation liabilities of $2.61 billion and held assets of $2.04 billion (as at 30 June 2012) on behalf of Commonwealth premium payers. Comcare does not manage such liabilities or hold assets for the self-insured component of the scheme, which has estimated workers compensation liabilities of $466 million (June 2012). Each licensed self-insurer is required to make provisions in its audited accounts for these liabilities. In addition, these liabilities are backed by bank guarantees of some $738 million as well as other prudential safeguards. In 2011 12, almost half of Comcare s revenue was derived from Australian Government employers, the ACT Government and private sector organisations through workers compensation premiums, regulatory contributions and licence fees. The remaining revenue was provided through Australian Government appropriations and interest. The revenue from premiums in 2011 12 was $271.3 million, compared to $221.4 million in 2010 11. Table 8.1 Scheme revenue 2007 08 2008 09 2009 10 2010 11 2011 12 Premium Revenue $M 222.1 207.4 212.8 221.4 271.3 Licence fee revenue $M 6.7 8.7 12.8 13.3 13.8 Government appropriations $M 133.5 92.8 120.2 281.1 308.3 Interest $M 18.9 20.1 15.6 19.6 21.0 Sales of goods and rendering of services $M (Inc. regulatory contribution) 12.8 15.3 22.0 18.2 20.4 48 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

8.2 Premiums Figure 8.1 shows the average premium rates for Australian Government employers and the ACT Government. Employers are financially accountable for the cost of work-related injury and disease through the payment of an annual premium. The premium rate that Comcare sets for each employer reflects that employer s claim frequency and average claim cost as a percentage of their payroll. In the most recent period (2010 11 to 2011 12) there was an increase in the average premium rate for premium payers in the Comcare scheme. Australian Government premium payers have seen an increase of 15 per cent. Over the same period, the ACT Government experienced an increase of 12 per cent. In addition, the CPM Report 6 states that in 2010 11 the standardised Australian average premium rate was 1.49 per cent of payroll, with the Australian Government scheme recording the lowest standardised premium rate of all jurisdictions at 0.92 per cent of payroll (excluding the ACT Government). Figure 8.1 Australian Government and ACT Government premium rates (including GST) Premium rate (% of payroll) 3.5 3.0 2.5 2.0 1.5 1.0 0.5 2.74 1.55 2.66 1.36 2.74 3.00 1.25 1.20 3.39 1.41 0.0 2007 08 2008 09 2009 10 2010 11 2011 12 Australian Government ACT Government 6 Comparative Performance Monitoring Report (CPM Report), Fourteenth Edition, 2012, www.swa.gov.au. Note that these data are different from Comcare published rates due to the adjustments made to the data to enable more accurate jurisdictional comparisons. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 49

8.3 Payments Figure 8.2 shows total payments made by Comcare for workers compensation claims for the financial years 2007 08 to 2011 12. These figures include payments to injured workers and payments for medical, rehabilitation, legal and administrative costs. The total payments for workers compensation claims in 2011 12 was $322.5 million, which represents an increase of approximately 27 per cent from 2007 08. Figure 8.2 Workers compensation expenditure 350 Total expenditure $(M) 300 250 200 150 100 253.2 261.8 288.0 302.8 322.5 50 0 2007 08 2008 09 2009 10 2010 11 2011 12 Financial year 8.3.1 Claim payments by type Figure 8.3 provides a breakdown of claim payments by payment type for the financial years 2007 08 to 2011 12. Figure 8.3 Workers compensation payments 100% 80% 23% 26% 24% 24% 24% Per cent of all payments 60% 40% 20% 23% 54% 22% 53% 21% 22% 55% 54% 23% 53% 0% 2007 08 2008 09 2009 10 2010 11 2011 12 Paid in the financial year Paid to claimant Medical and rehabilitation Legal and administrative 50 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

8.4 Performance 8.4.1 Outstanding claims liabilities Table 8.2 shows the central estimate of outstanding claims liabilities for the premium-funded scheme for the period 30 June 2008 to 30 June 2012. The liability estimates are provided by independent consulting actuaries. The increases reflect that people harmed at work in federal workplaces are not recovering as quickly as they should, evidenced by increases in the average duration of lost time for recent claims and poor return to work for long-term incapacity claims. Reductions in market interest rates in 2011 12 have also contributed to the increase. Table 8.2 Outstanding claims liabilities (premium funded scheme) 30 June 2008 30 June 2009 30 June 2010 30 June 2011 30 June 2012 Premium payers $M 1133 1196 1281 1517 2174 8.4.2 Funding ratio Table 8.3 sets out the funding ratio of assets to net outstanding claim liabilities (at 75% probability of sufficiency). The measure indicates Comcare s ability to meet future claim payments from assets currently available. Comcare s funding ratio was consistently above 100 per cent over the period to 30 June 2010, which indicates the scheme had sufficient assets to meet its predicted future liabilities. The ratio decreased in the last two years because of a significant increase in the value of claim liabilities. Table 8.3 Comcare funding ratio 30 June 2008 30 June 2009 30 June 2010 30 June 2011 30 June 2012 Funding ratio 113% 110% 104% 91% 65% PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 51

9 Glossary/definitions AAT Accepted claim ACT ADF Administrative Appeals Tribunal Affirmation rate (appeals) Affirmation rate (reconsiderations) ANZSIC 2006 ARP ASCC Average claim cost-to-date Average time lost-to-date Case manager Central estimate Claim Claim received Claims acceptance rate Claims management Comcare scheme Commission Administrative Appeals Tribunal, which can on request, review administrative decisions by most Australian and ACT Government departments and authorities. This includes reviewing reconsideration decisions made by Comcare. Either an employee or an employer may request a review of a decision. A claim for compensation where liability has been accepted under the SRC Act. Australian Capital Territory Australian Defence Force See AAT The percentage of the AAT s affirmation of a determining authority s original decision following an appeal. The percentage of the determining authority s affirmation of its original decision following a reconsideration. The industry in which an occupational injury or disease occurred is classified in accordance with the Australian and New Zealand Standard Industrial Classification 2006(ANZSIC) (cat no. 1292.0). Approved Rehabilitation Provider under the SRC Act. Employers may only engage rehabilitation providers that have been approved by Comcare. Rehabilitation providers assist the employer s case manager to identify medically suitable duties as part of the return-to-work plan (RTWP). Australian Safety and Compensation Council now Safe Work Australia Average cost per claim (for a defined period of time) as at a specified date Average amount of time lost accumulated per claim as at a specified date for a defined period of time Responsible for workplace-based management of an injured employee s return-to-work plan, including initiating, coordinating and monitoring the rehabilitation process. The employer is responsible for providing case managers, who are usually employees of the organisation. An estimate of the liability for outstanding claims which is intended to be the expected value of the liabilities, with no margin for the uncertainty of the estimation. Any compliant claim for compensation, for example, the initial liability claim, claim for payment of medical expenses, claim for impairment payments, claim for cost of services rendered or claim for incapacity benefits. A claim for compensation where liability has not yet been determined under the SRC Act. Accepted claims expressed as a percentage of determined claims The management of an injured person s claim, including registration of a claim, decision making, benefit payment and return-to-work planning. For a claim lodged with Comcare, a Comcare employee manages the claim. The Commonwealth occupational health and safety, rehabilitation and workers compensation scheme. See Safety, Rehabilitation and Compensation Commission 52 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

CPM Report Commuting Dangerous incident Dangerous occurrence Date of determination Date of injury or date of disease Date of receipt Determination Disease Frequency rate Full-time equivalent (FTE) employees HWCA Impairment Incapacity Incapacity benefit Incapacity Comparative Performance Monitoring report, which is produced annually and provides a comparison of occupational health and safety and workers compensation schemes in Australia and New Zealand. Travel to or from work as defined in section 6 of the SRC Act. This does not include travel associated with employment. That is where travel is part of an employee s duties or where the cost of travel is met by the employer. Under the Work Health and Safety Act 2011 dangerous incident means an incident in relation to a workplace that exposes a worker or any other person to a serious risk to a person s health and safety. (For full definition see Work Health and Safety Act 2011) Under the Occupational Health and Safety (Safety Arrangements) Regulations 1991, r. 3 dangerous occurrence is a work-related occurrence that resulted from operations that arose from an undertaking conducted by an employer and could have caused (but did not cause) the: death of a person serious personal injury to any person total incapacity or any employee for 30 or more consecutive shifts or days. The date upon which a decision was made regarding liability to pay a claim or to provide rehabilitation. For a new claim the date of determination means the date upon which the first decision was taken to either accept or deny liability. Date when medical treatment was first sought, or first resulted in incapacity or impairment (disease) as defined by s. 7(4) of the SRC Act. Refers to the date on which the claim or request for reconsideration, being compliant with legislative requirements, was received in the area responsible for determining claims. A decision regarding liability for compensation or rehabilitation under the SRC Act. For a new claim, determination means the initial decision regarding liability. From 13 April 2007 any ailment suffered by an employee, or the aggravation of such an ailment, that is contributed to, to a significant degree (previously contributed to in a material degree ), by the employee s employment. Disease is defined by the Nature of Injury classification in TOOCS. The number of cases expressed as a rate per million hours worked by employees. The total hours worked by all employees in the reporting period divided by the average/ standard hours worked in full-time jobs. Heads of Workers Compensation Authorities The loss, the loss of use, or the damage or malfunction, of any bodily system or function or part of such system or function. A permanent impairment is one that is likely to continue indefinitely. A diminished ability to earn. A payment made by a determining authority, directly or indirectly, by way of income maintenance. Under the Occupational Health and Safety (Safety Arrangements) Regulations 1991, r. 36A incapacity is a work-related incapacity that leaves an employee unable to work: in the case of an employee who performs work in shifts 30 or more successive shifts workable by the employee in any other case 30 or more successive working days. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 53

Incidence rate Injury Injured worker Liability Licensed self-insurers Mechanism of incident Median MOI The number of cases expressed as a rate per 1000 FTE employees. Incidence rates for deaths are expressed as a rate per 100 000 FTE employees. Refers to either an injury or disease (unless otherwise specified). An injury can be a physical or mental injury and includes aggravation of a pre-existing ailment. An employee, or a dependant of a decreased employee, who makes a claim for compensation benefits in accordance with the SRC Act. The effect of a determination. Where liability is accepted a legal obligation is created to pay compensation under the SRC Act. A Commonwealth authority or a corporation that is a holder of a licence under Part VIII of the SRC Act. TOOCS classification that identifies the overall action, exposure or event that best describes the circumstances that resulted in the most serious injury or disease. The median is a measure of central tendency of a sample and is the value for which one half (50 per cent) of the observations when ranked will lie above that value and one half will lie below that value. See mechanism of incident MRC Act Military Rehabilitation and Compensation Act 2004 Non-commuting injury Occupational Health and Safety Act 1991 (OHS Act) Occupational rehabilitation OHS An injury sustained other than when travelling to or from work, as defined in s.6 of the SRC Act. This includes travel associated with employment. That is where the travel is part of an employee s duties or where the cost of travel is met by the employer (see commuting). Provides for the health, safety and welfare at work of employees of Australian Government departments and authorities, and licensed self-insurers. This was repealed on 1 January 2012 with the introduction of the Work Health and Safety Act 2011. A managed process involving early intervention with appropriate, adequate and timely services based on assessed needs, and which is aimed at maintaining injured or ill employees in, or returning them to, suitable employment. Occupational health and safety OHS Act Occupational Health and Safety Act 1991 OHS Code 2008 Occupational Health and Safety Code of Practice 2008 Person Conducting Business or Undertaking (PCBU) Premises Premium Premium claim A Person who conducts the business or undertaking. This could be an individual undertaking or a business working with others. The definition of a PCBU focuses on the work arrangements and the relationships to carry out the work. Under s.5 of the OHS Act, premises refers to any place (whether enclosed or built or not), including a place situated under ground or under water. This includes: a building, aircraft, vehicle or vessel any structure, whether fixed or moveable structure, and whether on land, on a water bed or floating on water a part of a premises. A contribution made to Comcare in respect of the estimated costs of an employer s workers compensation costs for a given financial year. It is based on fully funded principles and is designed to be responsive to the employer s claims experience. Claim with a date of injury after the introduction of Comcare s premium system on 1 July 1989. Also referred to as an insured claim. 54 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

Premium rate Pre-premium claim Provider Reconsideration Rehabilitation Return-to-work plan (RTWP) RTW Reviewable decision Safe Work Australia Safety, Rehabilitation and Compensation Act 1988 (SRC Act) Safety, Rehabilitation and Compensation Commission (SRCC or the Commission) Scheme Serious Injury or Illness (SII) Rate expressed as a percentage of wage/salary dollar, which when multiplied by the estimate of wage/salary, will provide the premium payable by that employer. Claim with a date of injury prior to the introduction of Comcare s premium system on 1 July 1989. These claims and the resultant expenditure may also be called uninsured. Person or organisation providing medical, rehabilitation or health services in relation to a workrelated injury or disease. An employee or employer, who is dissatisfied with a decision made by Comcare, may ask for that decision to be reviewed by an officer not involved in the making of the decision in question. The result of such a review is a reviewable decision. See occupational rehabilitation A document detailing a injured worker s rehabilitation program including return-to-work objectives, timeframes, a breakdown of proposed services and costs. Return to work The term used to describe a decision reconsidered by Comcare under s. 38 or s. 62 of the SRC Act. Only when there is a Reviewable Decision can there be an application to the Administrative Appeals Tribunal (see reconsideration and AAT). Safe Work Australia was established by the Safe Work Australia Act 2008 with primary responsibility to lead the development of policy to improve work health and safety and workers compensation across Australia. The legislation which established Comcare and defines how the workers compensation function is to be administered for the Australian Government or ACT Government and any corporation that is a holder of a license under Part VIII of the SRC Act. Is responsible for issuing licences for self-insurance and claims management. It reports to the Minister for Employment and Workplace Relations. See Comcare scheme Under the Work Health and Safety Act 2011, a serious injury or illness of a person means an injury or illness requiring the person to have: (a) immediate treatment as an in-patient in a hospital; or (b) immediate treatment for: the amputation of any part of his or her body; or a serious head injury; or a serious eye injury; or a serious burn; or the separation of his or her skin from an underlying tissue (such as degloving or scalping); or a spinal injury; or the loss of bodily function; or serious lacerations; or (c) medical treatment within 48 hours of exposure to a substance, And includes any other injury or illness prescribed by the regulations but does not include an illness or injury of a prescribed kind. PUTTING YOU FIRST Compendium of OHS and Workers Compensation Statistics 55

Serious personal injury (SPI) SRC Under the Occupational Health and Safety (Safety Arrangements) Regulations 1991, r. 2(1) a serious personal injury is an injury to, or disease in a person, caused in the course of work for which the person needed: emergency treatment by a registered medical practitioner (including psychologist) treatment in a hospital as a casualty, without being admitted to the hospital admission to a hospital. Safety, Rehabilitation and Compensation SRC Act See Safety, Rehabilitation and Compensation Act 1988 SRCC SRCOLA Act 2007 SRCOLA Act 2011 Time lost claims TOOCS Type of Occurrence Classification System (TOOCS) See Safety, Rehabilitation and Compensation Commission The Safety Rehabilitation Compensation and Other Legislation Amendment Act (2007) was implemented from 13 April 2007 and removed workers compensation coverage for nonwork related journeys and, where there is a lack of employer control over worker activity, from recess breaks. The SRCOLA Act also strengthened the connection between work and eligibility for workers compensation, particularly in regard to disease claims. The Safety Rehabilitation Compensation and Other Legislation Amendment Act (2011) was implemented from 7 December 2011 and reinstated workers compensation coverage for injuries sustained during an employee s off-site recess breaks. The SRCOLA Act also extended the operation of the Act to provide continuous workers compensation coverage for employees who sustain an injury while overseas at the direction or request of the Commonwealth or a licensee. All accepted claims which have resulted in one day or more time lost from work. See Type of Occurrence Classification System Provides a system for coding the circumstances surrounding an injury/disease occurrence. Current classification system in use is the third edition TOOCS 3.1. WHS Act Work Health and Safety Act 2011 WHS Code 2011 Work Health Safety approved Codes of Practice 2011 Work Health and Safety Act 2011 (WHS Act) Work-related Workers compensation expenditure Workplace Provides a balanced and consistent framework to secure the health and safety of workers and workplaces for Australian Government departments and authorities, and licensed self-insurers. The incident arose out of the conduct of the employer's undertaking, or work performed by an employee in connection with the employer's undertaking. Expenditure under the SRC Act. Includes expenditure on incapacity, medical and associated travel, rehabilitation costs, certain legal costs and other claim related expenses. A workplace under the WHS Act, s.8 is: (1) A workplace is a place where work is carried out for a business or undertaking and includes any place where a worker goes, or is likely to be, while at work. (2) In this section, place includes: a vehicle, vessel, aircraft or other mobile structure; and any waters and any installation on land, on the bed of any waters or floating on any waters. 56 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC

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58 Compendium of OHS and Workers Compensation Statistics PUTTING YOU FIRST SRCC