ENGAGING THE GENERATIONS Joy Jones, MS Senior Organizational Effectiveness Consultant Cleveland Clinic Shannon Wagner Director, Engagement, Cleveland Clinic
Engaging the Generations Joy Jones, MS Senior Organizational Effectiveness Consultant Cleveland Clinic Shannon Wagner, MBA Director of Engagement Cleveland Clinic
Agenda Generations overview Business imperative Cleveland Clinic engagement strategy and results Frameworks and best practices to engage the generations
Generations Overview Video
Generational Groups Traditionalist Born 1900 1945 (69 years or older) Baby Boomer Born 1946 1964 (50 68 years old) Generation X Born 1965 1980 (34 49 years old) Millennial / Gen Y Born 1981 1999 (15 33 years old)
U.S. Engagement by the Generations Traditionalists 45% Gen Xers 32% Baby Boomers 33% Millennials / Gen Y 29% Traditionalists Baby Boomers Gen Xers Millennials / Gen Y How Millennials Want to Work and Live, Gallup, Inc., 2016
Population Engagement by the Generations 70 60 50 40 30 20 10 0 Traditionalists Boomers Gen X Gen Y/Millennial Workforce Levels Engagement Levels 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% From Potential to Performance Organization, 2015 How Millennials Want to Work and Live, Gallup, Inc., 2016
Cleveland Clinic s One-Year Journey: A 9 Percentile Improvement 90 th 75 th 68 th 50 th 59 th 2014 2015 14 2016 14 8
Connection and Alignment Relationships Career Development Culture of Well Being Total Rewards Communications Feedback & Accountability Engagement Strategy Essentials Pillars Guide Posts Tactics
Connection and Alignment Relationships Career Development Culture of Well Being Total Rewards Communications Feedback & Accountability Engagement Strategy Pillars Connect & Align Relationships Career Development
Connection and Alignment Relationships Career Development Culture of Well Being Total Rewards Communications Feedback & Accountability Engagement Strategy Pillars Well Being Total Rewards Feedback Communication & Accountability
Sample Guide Posts Annual enterprise goals Leadership behaviors Patients First
Sample Tactics Connection & Alignment Leader Summit Continuous Improvement Relationships Engagement Advisors Highlight & leverage ERG s Opportunities for Robust Career Development Leader Series Career paths
Sample Tactics Cultivating a Culture of Well-being Wellness taskforce Stress Free Now Total Rewards Employee Health Plan EAP, Healthy Choice Engagement Communication Town Halls Communication infographics
Strategy & Tactics Caregiver Survey Feedback & Accountability for Results Manager & division engagement goals Annual Caregiver Survey
What Shaped the Generations? National Events Music Technology Values Relationships Parental Expectations
Using one word how would you describe Traditionalists? Baby Boomers Traditionalists Generation X LOYAL Millennial
Using one word how would you describe Baby Boomers? Traditionalists Baby Boomers Generation X OPTIMISTIC Millennial
Baby Boomers
Using one word how would you describe Generation X? Traditionalists Baby Boomers Generation X SKEPTICAL Millennial
Using one word how would you describe Millennial / Gen Y? Traditionalists Baby Boomers Millennial aka Gen Y REALISTIC Generation X
Gen Y (Millennials)
Empathy Gap
What Shaped You? National Events Music Technology Values Relationships Parental Expectations
The single biggest problem with communication is the illusion that it has taken place. - George Bernard Shaw
Communications Eco System
Further Faster, Inc.
Engagement in Initiative Executives & Project Champions Time Managers Front Line
Onboarding Performance Management Team Problem Solving Organizational Culture INCUBATE DESIGN EVERYONE ANCHOR
Emphasize Values from Day one INCUBATE
Patient Experience Caregiver Experience Onboarding Clinical Outcomes
DESIGN
EVERYONE Those closest to the work have the best ideas on how to improve it. J. Michael Henderson, MD Retired Chief of Quality Cleveland Clinic
ANCHOR putting systems in place so that people actually change their behavior.
We Anchored Ways to Innovate & Care for each other
Supply Standardization $330,000 Savings Carl Carter Richard Parker, MD
A Benefit Concert for the Cleveland Clinic Employee Hardship Fund Friday September 12 House of Blues Tickets on Sale NOW! ccf.tix.com $20 each
Thank you Q & A
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