Communication Tactics for Effective Leadership Michael J. Dunphy, Ph.D.
OPTIMIZING OPTIMIZING
DEVELOP PEOPLE
12 Questions
Post-Program Recommendation 1: Complete the Buckingham Survey HANDOUT: Page 1
3 Program Objectives 1 Identify the core professional skills for communication in leadership
3 Program Objectives 2 Increase our ability to use these skills through some training
3 Program Objectives 3 Provide examples of applications for postprogram pull-through
ALMOST EVERYTHING IS FASTER
ALMOST EVERYTHING IS 24/7
ALMOST EVERYTHING IS GLOBAL
K.I.S.S. Keep It Simple & Strategic
Communication Tactics for Effective Leadership
3 Core Professional Skills 1 High Emotional Intelligence
WHAT IS EMOTIONAL INTELLIGENCE? Emotional Intelligence refers to the competence to identify and express emotions, understand emotions, assimilate emotions in thought and regulate both positive and negative emotions in one s self and in others. Emotional Intelligence: Science & Myth (MIT Press 2002) Dr. Gerald Matthews, Professor of Psychology, The University of Cincinnati Dr. Moshe Zeidner, Director, Center for Interdisciplinary Research in Emotions, Univ. of Haifa Dr. Richard Roberts, Senior Lecturer in Psychology, University of Sydney
EI IQ Personality
WHAT EMOTIONAL INTELLIGENCE IS NOT: A Soft Skill Being Soft or Nice all the time Giving Free Reign to Emotions: Let it All Hang Out Being Non-Assertive Being Touchy-Feely Allowing Emotion to Dominate Reason and Intellect
PERSONALITY TRAITS INVENTORY HANDOUT: Page 2
HOW IS EI MEASURED? MSCEIT Mayer, Salovey & Caruso 2003 EQ-i Reuvon Bar-On 1998 Emotional Intelligence Appraisal Bradberry & Greaves 2003
Post-Program Recommendation 2: Read EI 2.0 and Take EI Assessment HANDOUT: Reference 8
Self-Awareness Self-Management
EVOLVING
ATTITUDE OF GRATITUDE
Emotional Intelligence Exercise #1 Increasing Self-Awareness Productive & Counter-Productive Characteristics HANDOUT: Page 3
Post-Program Recommendation 3: Increasing Self-Awareness Complete P-CP List for Yourself and Have Others in Your Sphere of Influence do the Same
LOW EI BEHAVIORS PROCRASTINATION AVOIDANCE IMPULSIVENESS USING EXCUSES OVER-EXTENDING HANDOUT: Page 3
HIGH EI BEHAVIORS PROACTIVITY LEANING INTO DISCOMFORT PRIORITIZING ACCOUNTABILITY GOOD TIME MANAGEMENT
Social Awareness Relationship Management
Emotional Intelligence Exercise #2 Increasing Relationship Management LAYERED NEEDS ANALYSIS HANDOUT: Page 3
Post-Program Recommendation 4: Increasing Relationship Management Identify Key Success Relationships in Your Life: Communication Schedule HANDOUT: Page 4
FATIGUE FRUSTRATION POOR PLANNING
3 Core Professional Skills 2 Right Tool for the Right Purpose
Informing Influencing Inquiring
Right Tool Exercise #1 Identify Communication Tools Available What? Why? Challenges? Risks? HANDOUT: Page 5
Post-Program Recommendation 5: List Preferred Communication Options List Viable Communication Tools: Learn to Use Them
BITS & PIECES www.motivateandinspire.com
3 Core Professional Skills 3 THOROUGHNESS
Thoroughness Exercise#1 Top Annoyances Pair up and make a list of poor communication behaviors that are annoying to you HANDOUT: Page 6
Keep Key Stakeholders Informed 1. Progress 2. Your Needs 3. Your Expectations
Keep Detailed Records of Important Projects 1. Dated emails 2. Action Items 3. Timelines
Post-Program Recommendation 6: Use a Close-The-Loop System Create Visual Tracking and Archives: Learn to Use It!
EXAMPLES of Close-The Loop Systems: ACT Contact Management Software www.act.com www.alternativeto.net/software/act
RECOMMENDATION: BE THE DIFFERENCE!!
POST-PROGRAM TO DO: COMPLETE Buckingham Survey MEASURE Your Emotional Intelligence Work to INCREASE Your EI DEVELOP Communication Tool Skills CREATE Communication Routines SHARE Best Practices
ONE GRIP AT A TIME
COURAGE
Dr. Mike Dunphy mdunphy@walsh.edu www.mikedunphy.com