Washington County, Minnesota Residential Survey

Washington, Minnesota Residential Survey Report of Results 2013 2955 Valmont Rd. Suite 300 Boulder, CO 80301 t: 303.444.7863 f: 303.444.1145 www.n-r-c.com

2013 Washington Residential Survey Report of Results Table of Contents Executive Summary...1 Survey Background... 4 Report of Results... 7 Quality of Life and Community... 7 Characteristics...9 Issues Facing the Community... 11 Community Safety... 11 Potential Problems... 13 Most Serious Issue Facing Washington... 15 Health Concerns... 16 Environmental Concerns... 18 Evaluation of Government Services... 20 Government... 20 Overall Quality of Services... 23 Services... 24 Older Adult Services... 29 Contact with Government... 30 Washington License Center... 32 Fiscal Management and Planning... 35 Investing in Economic Development... 35 Importance of Activities and Services in Washington Parks... 36 Investing in Transit Projects... 37 Importance of Services at Libraries... 38 Public Information and Communication... 39 Potential Information Sources... 39 Accessing Information on the Web... 40 Respondent Demographics... 41 Appendix A: Detailed Survey Methodology... 47 Appendix B: Verbatim Responses to Open-ended Questions... 51 Appendix C: Complete Set of Frequencies... 54 Appendix D: Comparison with Other Participating Counties... 85 Appendix E: Comparisons of Select Questions by Respondent Characteristics... 97 Appendix F: Benchmark Comparisons... 109 Appendix G: List of Counties in the Benchmark Comparisons... 115 Appendix H: Survey Instrument... 116

2013 Washington Residential Survey Report of Results List of Figures Figure 1: Average Rating of Overall Quality of Life in Washington Compared by Year... 7 Figure 2: Like Most about Living in Compared by Year... 8 Figure 3: Average Ratings of Community Characteristics Compared by Year... 10 Figure 4: Community Characteristics Benchmarks... 10 Figure 5: Average Ratings of Perception of Safety Compared by Year... 12 Figure 6: Community Safety Benchmarks... 12 Figure 7: Average Ratings of Potential Problems Compared by Year... 14 Figure 8: Most Serious Issue Compared by Year... 15 Figure 9: Health Concerns Compared by Year... 17 Figure 10: Average Ratings of Environmental Concerns Compared by Year... 19 Figure 11: Average Ratings of Board Approval Compared by Year... 20 Figure 12: Average Ratings of Perception of Government Compared by Year... 22 Figure 13: Perception of Government Benchmarks... 22 Figure 14: Average Ratings of Overall Quality of Services Compared by Year... 23 Figure 15: Average Ratings of Services Compared by Year... 25 Figure 16: Services Benchmarks... 26 Figure 17: Washington 2013 Key Driver Summary Chart...28 Figure 18: Familiarity of Older Adult Services in Washington... 29 Figure 19: Likelihood of Remaining in Current Home... 29 Figure 20: Government Office Contact Compared by Year... 30 Figure 21: Average Ratings of Employee(s) in Most Recent Contact Compared by Year... 31 Figure 22: Perceptions of Employees Benchmark... 31 Figure 23: Overall Quality of Most Recent Washington License Center Experience... 32 Figure 24: Washington License Center More Recently Visited Compared by Year... 33 Figure 25: Reasonableness of Waiting Time at License Center Compared by Year... 34 Figure 26: Support for Financial Support in Economic Development... 35 Figure 27: Average Rating of Importance of Washington Park Activities and Services... 36 Figure 28: Transit Improvement Funding Sources... 37 Figure 29: Average Rating of Importance of Washington Library Services...38 Figure 30: Potential Information Sources Compared by Year... 39 Figure 31: Desired Internet Information Compared by Year... 40 Figure 32: Respondent District... 41 Figure 33: Respondent Length of Residency... 41 Figure 34: Respondent Employment Status... 42 Figure 35: Respondent Housing Unit Type... 42 Figure 36: Respondent Housing Tenure... 43 Figure 37: Respondent Ethnicity... 43 Figure 38: Respondent Race... 43 Figure 39: Respondent Age... 44 Figure 40: Respondent Gender... 44 Figure 41: Presence of Children in the Household... 45 Figure 42: Presence of Adults under Age 65 in the Household... 45 Figure 43: Presence of Older Adults Age 65 and Over in the Household... 46 Figure 44: Household Income... 46

2013 Washington Residential Survey Report of Results EXECUTIVE SUMMARY Background Understanding the needs of residents is important to Washington government, so it has conducted a regular, periodic survey of residents opinions. This report includes Washington survey results dating back to 2001. In 2013, Washington was joined by Dakota, Olmsted, Scott, and St. Louis working together with National Research Center, Inc. (NRC) to develop a survey instrument with a set of shared questions, as well as questions unique to each. The Washington Residential Survey was administered by mail to 1,500 randomly selected households in February 2013 and was distributed equally among the five Commissioner Districts. Of the approximately 1,434 households that received a survey in the mail, 572 surveys were completed providing a response rate of 40%. Because Washington has administered a residential survey before, comparisons could be made between 2013 responses and those from prior years. Generally, comparisons between surveys are made through the conversion of ratings to a 100-point scale. NRC maintains a database of resident perspectives gathered in residential surveys from approximately 500 jurisdictions, including cities and counties. Washington elected to have its results compared to those of other counties around the nation. Key Findings Washington residents reported enjoying a high quality of life. Residents rated the quality of life in Washington between excellent and good, similar to ratings in previous years. Washington s overall quality of life was much higher than the average of ratings given by other counties in the benchmark data set. Residents appreciated the county s location, recreational opportunities, and safety. When asked what they liked best about living in Washington, the location of the county was the most frequently cited aspect, mentioned by a fourth of respondents. Other more common responses were the quality of life in general and open space/rural. Those participating in the survey evaluated a number of characteristics of their community. The highest rated were recreational opportunities and the overall feeling of safety in Washington, with average ratings of good. Also rated very positively were the overall image or reputation of Washington and the rural character and natural environment. Employment opportunities and availability of affordable housing in Washington were rated least positively, with ratings at or below the scale midpoint. Of the nine community characteristics for which benchmarks were available, two were similar and seven were above or much above the benchmarks. Residents felt safe, but less so on the roads. Washington residents felt safe from violent crime, property crime, and crime in their neighborhoods. These all received average ratings above somewhat safe. Respondents felt least safe from distracted drivers, identity theft, and drunk drivers on roads. Average ratings for safety from distracted drivers were near the midpoint of the scale. 1

2013 Washington Residential Survey Report of Results Three of eight safety ratings (safety from violent crimes, safety from property crimes, and safety in neighborhood) were compared to safety ratings in other counties across the country; Washington was rated much above the benchmark for each item. Residents were concerned about public transit and economic issues. When asked about a list of eight potential problems in the county, most items were considered by respondents to only be between a moderate or minor problem on average. In fact, the most problematic issue, ease of travel by public transit, received an average rating of only 55 on the 100-point scale, near the midpoint, not even reaching the level of a moderate problem. Other issues considered somewhat more than a minor problem included taxes and foreclosures. When asked which one issue, from a list of nine, was the most serious issue facing Washington, the most commonly chosen response was taxes, selected by 22% of respondents. Other issues of concern included growth and development (17%), economic development (12%), and jobs (11%). Those completing the survey were asked how much of a problem each of 16 potential health concerns was for Washington. Most concerning to survey participants were overweight adults and children, underage alcohol use, and illegal drug use, although these were considered something less than a moderate concern. Survey participants were also asked how much of a concern potential environmental issues were in the county. The quality of water in lakes and streams and the quality of drinking water were of the greatest concern to residents, although neither reached the level of a moderate concern. Other potential environmental issues were considered about a minor concern, on average. The Washington overall government performance was wellreviewed. On average, respondents were much more likely to approve of the job that the Washington Board is doing than they were to disapprove, with an average approval rating of 69 on a 100-point scale. Various aspects of Washington overall government performance was evaluated by those completing the survey. Resident ratings for government performance ranged between good and fair, but those ratings are quite positive compared to national county benchmarks. For the four of the seven aspects of government ratings that could be compared to benchmarks, Washington was rated above or much above the benchmark for each item. In particular, respondents rated the job the does of informing its residents as good. Support for the quality of life provided by the and the value of Washington services to the quality of life in respondents neighborhoods were also rated favorably. services received a high level of approval, especially parks, recreation, trails and libraries. The average rating for the overall quality of services was much higher than the county benchmark and similar to ratings in 2008. Most individual county services were rated as good, with parks and recreation, libraries, the trail and bikeway system and 911 dispatch services receiving the highest ratings and services to veterans, services to older adults, and employment services receiving the lowest ratings. 2

2013 Washington Residential Survey Report of Results For individual services, Washington received ratings that were higher or much higher than the county benchmark for eight of the nine services for which a comparison was available. Residents had positive experiences in their contacts with the. About half of respondents reported having contacted the in the 12 months prior to the survey. The average ratings for overall impression were more than good. Ratings of these contacts were above or much above the county benchmark. More than half of respondents who rated their contact with the License Center reported their experience as excellent, and almost all thought that the wait time was very or somewhat reasonable. Residents supported a larger role for the county in economic development. A strong majority (69%) of survey participants somewhat or strongly supported the idea of Washington playing a larger role in economic development and providing financial support to do so. Those completing the survey were asked to rate how important they felt it was for each of six park activities and services to be provided by Washington. The activity rated as most important, considered very important (with essential at the top of the scale) on average, was protection and management of natural areas. Other activities were rated, on average, as somewhere between somewhat and very important. Providing food concessions, however, was not considered very important. Survey participants were asked to indicate what one source of funding, from a provided list, they believed should primarily pay for the cost of transit improvements in the. The top preference was for user fees (36%). An additional 10% thought that none of the sources should be used for funding transit improvements. More than half of respondents did choose a tax source (state sales tax, state income tax, local sales tax, or local property tax). A state sales tax was the most commonly chosen tax source, and was chosen as the top single source by a quarter of respondents. The least preferred funding options were local sales tax and local property tax. The survey asked residents about the importance of investing public funds into 13 services provided at the Washington Library. Only four of the 13 library services received importance ratings above the mid-point of the 100-point scale; these were free computer and Wireless access, access to government information and forms such as tax forms, staff assistance, and children s programs. Newsletters, newspapers, and the Web site were used by residents to get information about the. The Washington Newsletter, Staying in Touch, was the most common source of information about the, followed by weekly community newspapers and the Washington Web site. Residents were asked to identify what types of information and services they would like to access on the Internet. The items at the top of the list included park information (70%), being able to renew or apply for a license, permit, or other application (64%), and accessing information about services (60%). 3

2013 Washington Residential Survey Report of Results S URVEY BACKGROUND Survey Purpose The Washington Residential Survey provides residents the opportunity to rate the quality of life in the county, as well as service delivery, and their satisfaction with local government. The survey also permits residents to provide feedback to the government on what is working well and what is not, and share their priorities for community planning and resource allocation. In 2013, Washington collaborated with Dakota, Olmsted, Scott and St. Louis Counties on this survey project. The five counties worked together with National Research Center, Inc. (NRC) to develop a survey instrument with a set of shared questions, as well as questions unique to each. This report presents Washington s results. Comparisons of any questions asked by at least one of the other four participating counties can be found in Appendix D: Comparison with Other Participating Counties. Methods The Washington Residential Survey was administered by mail to 1,500 randomly selected households within the county in February 2013, distributed equally among the five Commissioner Districts. Of the approximately 1,434 households that received a survey in the mail (the other addresses were vacant), 572 surveys were completed providing a response rate of 40%. The survey instrument itself appears in Appendix H: Survey Instrument. Survey results were weighted so that respondent race and ethnicity, age, gender, housing tenure, and housing unit type were represented in the proportions reflective of the entire county, and then adjusted to match the appropriate proportions by Commissioner District. (For more information see Appendix A: Detailed Survey Methodology.) Responses to any open-ended questions and other responses appear verbatim in Appendix B: Verbatim Responses to Open-ended Questions. How the Results Are Reported Don t Know Responses and Rounding On many of the questions in the survey, respondents could give an answer of don t know. The proportion of respondents giving this reply is shown in the full set of responses included in Appendix C: Complete Set of Frequencies and is discussed in the body of this report if it is 20% or greater. However, the don t know responses have been removed from the tables and analyses presented in the body of the report. In other words, the tables and graphs only display the responses from respondents who had an opinion about a specific item. For some questions, respondents were permitted to select multiple responses. When the total exceeds 100% in a table for a multiple response question, it is because some respondents are counted in multiple categories. When a table for a question that only permitted a single response does not total to exactly 100%, it is due to the customary practice of rounding percentages to the nearest whole number. Putting Evaluations onto a 100-point Scale Although responses to many of the evaluative or frequency questions were made on four- or five-point scales with 1 representing the best rating, the scales had different labels (e.g., essential, excellent, very safe ). To make comparisons easier, many of the results in this summary are reported on a common scale where 0 is the worst possible rating and 100 is the best possible rating. If everyone reported excellent for quality of life, then the result would be 100 on the 0-100 scale. If the average rating for quality of life was fair, then the result would be 33. The new scale can be thought of like the 4

2013 Washington Residential Survey Report of Results thermometer used to represent total giving to United Way: the higher the thermometer reading, the closer to the goal of 100. In this case, a score of 100 would be the most positive response possible. Precision of Estimates It is customary to describe the precision of estimates made from surveys by a level of confidence and accompanying confidence interval (or margin of error). The 95% confidence level for this survey is generally no greater than plus or minus four percentage points around any given percent and no greater than plus or minus three points on the 100-point scale around any average rating reported for the entire sample (572 completed surveys). For any given subgroup from the survey, the margin of error rises to as much as plus or minus 10% or six points (on the 100-point scale) for a sample size of 100 to plus or minus 5% or three points (on the 100-point scale) for 400 completed surveys. Comparing Survey Results by Respondent Subgroups Selected survey results were compared by certain demographic characteristics of survey respondents and by the five Commissioner Districts in which respondents lived. These comparisons are discussed throughout the body of the report and are presented in tabular form in Appendix E: Comparisons of Select Questions by Respondent Characteristics (where differences between subgroups are statistically significant, the results in these tables are shaded grey). Comparing Survey Results Over Time Washington survey data were collected by phone in 2001, 2006, and 2008. In 2013, the switched data collection from phone to mail. As a consequence of the switch in methodology, a decline in virtually all ratings between 2008 and 2013 was both expected and observed. In the previous survey administration by phone in 2008, a small sample of residents was surveyed by mail to explore the magnitude of the differences between phone and mail survey responses in Washington. Using 2008 survey research conducted by NRC in Washington that compared mail and phone responses, as well as NRC s analysis of national trends comparing phone and mail responses, NRC adjusted the findings from 2001 to 2008 to maximize the comparability of results over time. This way the reported trendline data are not influenced by the decline that is attributable to the change in data collection mode from phone to mail. Additional information on the comparing previous survey results can be found in Appendix A: Detailed Survey Methodology. Differences of five or more points on the 100-point scale among average ratings between 2013 and 2008 and differences of seven percentage points or more among percentages are considered meaningfully different. Comparing Survey Results to Other Jurisdictions Jurisdictions use the comparative information provided by benchmarks to help interpret their own residential survey results, create or revise community plans, evaluate the success of policy or budget decisions and measure local government performance. NRC s database of comparative resident opinion is comprised of resident perspectives gathered in residential surveys from approximately 500 jurisdictions whose residents evaluated local government services. Conducted with typically no fewer than 400 residents in each jurisdiction, opinions are intended to represent more than 30 million Americans. Washington chose to have comparisons made to other counties across the nation. Additional information regarding benchmark comparisons can be found in Appendix F: Benchmark Comparisons. Jurisdictions to which Washington is compared can be found in Appendix G: List of Counties in the Benchmark Comparisons. National county benchmark comparisons have been provided when similar questions on the Washington survey are included in NRC s database and there are at least five counties in which the question was asked. 5

2013 Washington Residential Survey Report of Results Where comparisons for quality ratings were available, Washington s results were generally noted as being above the benchmark, below the benchmark or similar to the benchmark. For some questions those related to resident behavior, circumstance, or to a local problem the comparison to the benchmark is designated as more, similar, or less (for example, residents contacting the in the last 12 months). In instances where ratings are considerably higher or lower than the benchmark, these ratings have been further demarcated by the attribute of much (for example, much less or much above ). These labels come from a statistical comparison of Washington s rating to the benchmark where a rating is considered similar if it is within the margin of error, above, below, more, or less if the difference between Washington s rating and the benchmark is greater than but no more than twice the margin of error, and much above, much below, much more, or much less if the difference between Washington s rating and the benchmark is more than twice the margin of error. 6

2013 Washington Residential Survey Report of Results REPORT OF RES ULTS Quality of Life and Community Survey respondents were asked to rate their overall quality of life in Washington. On a 100-point scale where zero equals poor and 100 equals excellent, Washington s average rating was 77, similar to ratings in previous years. Washington s overall quality of life was much higher than the average of ratings given by other counties in the benchmark data set. Ratings given by respondents living in the five different Commissioner Districts were compared. Respondents living in District 3 and District 5 tended to give higher ratings to the overall quality of life in Washington, while those living in District 4 tended to give lower ratings compared to respondents living in other districts. Comparisons by respondent characteristics revealed that homeowners, residents who had lived in Washington for more than 10 years, and those living in detached units also awarded higher marks for overall quality of life. A full list of comparisons by district and respondent characteristics can be found in Appendix E: Comparisons of Select Questions by Respondent Characteristics. Figure 1: Average Rating of Overall Quality of Life in Washington Compared by Year 100 75 73 How would you rate your overall quality of life in Washington? 79 78 77 50 25 0 2001 2006 2008 2013 Average rating (0=poor, 100=excellent) In 2001, the scale was "excellent," "good," "only fair," "poor." 7

2013 Washington Residential Survey Report of Results Residents were asked to identify one thing that they liked most about living in Washington. In previous survey iterations, this was an open-ended question where respondents were able to answer, in their own words, to the phone interviewer, who then selected the one response from a list that best fit each response. The most frequently selected categories from previous surveys comprised most of the response options on the 2013 survey, from which respondents were instructed to choose only one option. When a respondent identified an unlisted, or other, reason, the response was captured verbatim. These responses appear in Appendix B: Verbatim Responses to Open-ended Questions. About a fourth of respondents cited the location of the county as the thing they liked most. Other more common responses were the quality of life in general (22%) and open space/rural (15%). When compared to previous years, location, and open space/rural tended to be the qualities most commonly mentioned by respondents. However, much of the variability over time in percentages and relative order likely is attributable to the change in question formatting. Figure 2: Like Most about Living in Compared by Year What one thing do you like most about living in Percent of respondents Washington? 2013 2008 2006 2001 Location 25% 17% 21% 21% Quality of life in general 22% 3% 2% 0% Open space/rural 15% 23% 22% 33% My neighborhood 14% 4% 6% 5% Small town feel 8% 4% 3% 9% Parks/lakes 7% 8% 7% 4% Schools 5% 6% 4% 5% People 2% 5% 3% 6% Safe 0% 7% 3% 4% Quiet 0% 3% 5% 6% Shopping 0% 2% 4% 2% Transportation system 0% 2% 0% 0% Good economy 0% 1% 1% 1% Home 0% 1% 3% 0% Libraries 0% 1% 2% 0% Peaceful 0% 1% 4% 0% Services 0% 1% 2% 0% Unsure 0% 1% 2% 6% No reason 0% 2% 1% 0% Other 3% 8% 9% 0% 8

2013 Washington Residential Survey Report of Results Characteristics When asked to rate various community characteristics as they related to the as a whole, most characteristics received average ratings that were between good and fair on a 100-point scale, where zero is equal to poor, 33 equals fair, 67 represents good, and 100 is equivalent to excellent. Recreational opportunities and the overall feeling of safety in Washington received the highest average ratings (70 on the 100-point scale, or good ). Employment opportunities and availability of affordable housing in Washington were rated least positively (45 and 50 points on the 100-point scale, respectively, or between fair and good ). Note that approximately a quarter of respondents reported don t know when asked about employment opportunities (see Appendix C: Complete Set of Frequencies). Results presented in the report body are for those who had an opinion. In general, Washington ratings were higher or much higher than ratings given in other counties across the country, although ratings for Washington as a place to retire and overall feeling of safety received ratings that were similar to the benchmark. All characteristics rated in 2013 were new to the survey, except for availability of affordable housing, whose rating has increased when compared to 2008 ratings. When responses were compared by district, residents of District 3 tended to give higher ratings of Washington as a place to retire, rural character and natural environment and sense of community. Residents of District 4 gave lower ratings of recreational opportunities, sense of community, and the overall image or reputation of Washington compared to other districts. Homeowners and respondents living in detached units gave more favorable ratings to recreational opportunities, employment opportunities, openness and acceptance of the community toward people of diverse backgrounds, and the availability of affordable housing. Men tended to give higher ratings than women for openness and acceptance, the availability of affordable housing, and the overall feeling of safety (see Appendix E: Comparisons of Select Questions by Respondent Characteristics). 9

2013 Washington Residential Survey Report of Results Figure 3: Average Ratings of Community Characteristics Compared by Year Please rate each of the following characteristics of Washington. Overall feeling of safety in Washington Recreational opportunities Overall image or reputation of Washington Rural character and natural environment 70 70 69 69 2013 2008 2006 Sense of community Washington as a place to retire Openness and acceptance of the community toward people of diverse backgrounds Availability of affordable housing Employment opportunities 58 58 57 50 43 46 45 0 25 50 75 100 Average rating (0=poor,100=excellent) All questions were new in 2013 except for Availability of affordable housing and in 2006, availability of affordable housing was affordable housing. Figure 4: Community Characteristics Benchmarks Overall feeling of safety in Washington Recreational opportunities Overall image or reputation of Washington Rural character and natural environment Sense of community Washington as a place to retire Openness and acceptance of the community toward people of diverse backgrounds Availability of affordable housing Employment opportunities Comparison to benchmark Similar Much above Much above Much above Above Similar Above Much above Much above 10

2013 Washington Residential Survey Report of Results Issues Facing the Community To help assess pressing issues the community may face, questions about safety and possible problems in the county were included on the survey, along with questions about health concerns in the county and household financial status. Community Safety Residents were asked how safe they felt from different types of crimes and drunk driving, as well as safety in different county locations. Responses to this question were converted to the 100-point scale where zero equals very unsafe, 33 is equal to somewhat unsafe, 67 represents somewhat safe, and 100 is equivalent to very safe. Most items received an average rating that was equal to somewhat safe or better. Average ratings for safety from violent crime and safety in the neighborhood were high, about 80 and 79, respectively, on the 100-point scale. Respondents felt the least safe from distracted drivers (53 on the 100-point scale), identity theft (60), and drunk drivers on roads (62). Three of eight safety ratings were compared to safety ratings in other counties across the country; Washington was rated much above the benchmark for each item. When compared to 2008 safety ratings, 2013 responses were similar. District 5 residents reported feeling safer from violent crimes and safer in their neighborhood, while residents of District 1 and District 3 felt less safe from drunk drivers and distracted drivers on roads compared to other districts. Residents living in Washington for five years or less, renters, younger respondents, and females felt safer from illegal drug activity than did their counterparts. Residents of detached units, homeowners, males, and residents under 55 years of age felt safer from violent crime and safer in their neighborhood than their counterparts. (Additional comparisons can be found in Appendix E: Comparisons of Select Questions by Respondent Characteristics.) 11

2013 Washington Residential Survey Report of Results Figure 5: Average Ratings of Perception of Safety Compared by Year Please rate how safe or unsafe you feel in Washington. From violent crimes (e.g., rape, assault, robbery) In your neighborhood 81 78 82 79 2013 2008 2006 From property crimes (e.g., burglary, theft) From illegal drug activity (e.g., manufacturing or selling drugs) From being injured while biking or walking on roads in the county From drunk drivers on roads From identity theft 72 72 73 68 67 62 63 63 60 From distracted drivers on roads 53 In 2008, "From drunk drivers on roads" was "From drunk driving when traveling within the " and was "Traveling on roads" in 2006. This question set was not asked in 2001. From violent crimes (e.g., rape, assault, robbery) In your neighborhood From property crimes (e.g., burglary, theft) 0 25 50 75 100 Average rating (0=very unsafe,100=very safe) Figure 6: Community Safety Benchmarks Comparison to benchmark Much above Above Much above 12

2013 Washington Residential Survey Report of Results Potential Problems residents responding to the survey assessed whether each in a set of potential problems was a major problem, a moderate problem, a minor problem, or not a problem in Washington. When converted to the 100-point scale where zero equals not a problem and 100 equals major problem, most items in the list of potential problems were thought only to be between a moderate or minor problem (between 67 and 33). In fact, the most problematic issue, ease of travel by public transit, received an average rating of only 55 on the 100-point scale, near the midpoint, not even reaching the level of a moderate problem. Other issues considered somewhat more than a minor problem included taxes and foreclosures. Homelessness was viewed as least problematic, with an average rating of 24. Note that at least one in five or more of respondents said don t know when asked to rate how problematic poverty, foreclosed properties, homelessness, and ease of travel by public transit were in the county. The complete set of responses to this question appears in Appendix C: Complete Set of Frequencies. Of those that could be compared to 2008 ratings, poverty as a problem increased (34 in 2013 versus 29 in 2008) and crime increased as a problem (38 versus 32). Residents of District 4 and District 5 tended to feel that taxes were more of a problem in Washington when compared to residents of other districts. Those living in District 4 also were more likely to view poverty as a problem in Washington. When results were compared by respondent characteristics, younger residents viewed most areas as less of a problem than did older residents. Those residing in Washington for five years or less felt that crime and traffic safety were less of a problem than their counterparts. Women, renters, and residents of attached units were more likely to view poverty, homelessness, and ease of travel by public transit as problems in Washington (see Appendix E: Comparisons of Select Questions by Respondent Characteristics). 13

2013 Washington Residential Survey Report of Results Figure 7: Average Ratings of Potential Problems Compared by Year Please rate to what degree, if at all, each of the following is a problem in Washington. Ease of travel by public transit in Washington Taxes Foreclosed properties 55 50 53 52 47 2013 2008 2006 2001 Traffic congestion Crime Traffic safety 39 40 28 38 32 36 36 49 Poverty Homelessness 34 29 28 24 0 25 50 75 100 Average rating (0=not at all a problem,100=major problem) In 2001, traffic congestion was a separate question: How would you rate traffic congestion in Washington? Response options were: very serious, somewhat serious, not too serious, not at all serious. 14

2013 Washington Residential Survey Report of Results Most Serious Issue Facing Washington When asked about the most serious issue facing Washington, taxes, growth and development, economic development, and jobs were top current issues. In 2013, this question was presented as a fixedresponse where respondents were presented a list of items from which to choose. In previous survey iterations, this was an open-ended question in which respondents were able to answer in their own words. When a respondent identified an unlisted, or other, reason, the response was captured verbatim. These responses appear in Appendix B: Verbatim Responses to Open-ended Questions. Growth and development and taxes topped the list in 2008, but in 2013, jobs and economic development were considered top issues, along with taxes and growth and development. Because of the methodological change (open-ended question by phone in previous years versus fixed response options in 2013), it is recommended that the reader use caution when interpreting any differences between the 2013 responses compared to responses to the open-ended question posed in 2008 and earlier. When provided a list to choose from, a respondent may bypass their first thought (say, taxes ) as the list reminds them of a more serious issue (like their jobs), while in an interview a respondent would more likely stay with their first thought. Figure 8: Most Serious Issue Compared by Year What do you feel is the most serious issue facing Percent of respondents Washington at this time? 2013 2008 2006 2001 Taxes 22% 13% 9% 10% Growth/development 17% 23% 35% 32% Economic development 12% 3% 1% 0% Jobs 11% 2% 1% 0% Affordable housing 9% 3% 2% 3% Condition of roads 8% 6% 5% 2% Traffic congestion 8% 6% 8% 5% Schools 6% 6% 0% 12% Crime 2% 4% 1% 3% Pollution NA 8% 1% 0% Bridges/river crossings NA 4% 1% 4% Loss of rural feel NA 1% 1% 0% Politics/political issues NA 2% 0% 0% Amount of county services NA 1% 0% 2% Preserving natural areas/protecting natural resources NA 1% 3% 0% Quality of county services NA 1% 2% 0% Traffic law enforcement NA 1% 1% 0% Zoning laws NA 1% 2% 0% No issue NA 3% 5% 4% Other 5% 12% 8% 0% The NA items were not presented to respondents in 2013. 15

2013 Washington Residential Survey Report of Results Health Concerns As in previous years, respondents were asked to rate potential health concerns in Washington. The average ratings for all potential health concerns, where zero equals not at all a concern and 100 equals major concern, fell between a moderate and minor concern. Suicide and the spread of infectious diseases were least concerning, with ratings of 40 and 36, respectively, representing a minor concern on average. Of somewhat greater concern were problems of overweight children and adults, (58 and 59, respectively) and underage alcohol use and illegal drug use (56 and 55, respectively). Note that at least one in five respondents said don t know when asked if each listed item was a health concern in Washington except for the concern of overweight adults (see Appendix C: Complete Set of Frequencies). Six of the 16 listed health concerns could be compared to data from previous survey iterations. The ratings for the health and support of seniors (45 in 2013 versus 50 in 2008) and underage alcohol use (56 versus 61) decreased as potential health concerns, while the rating for the quality of parenting skills of parents of children ages 0-17 (51 versus 40) increased as a potential health concern. Comparisons between the five Commissioner Districts revealed that residents of District 1 and District 5 were less concerned about bullying, underage alcohol use, alcohol abuse among adults, and the quality of parenting skills compared to residents of other districts. District 5 residents also were less concerned about illegal drug use, child abuse and neglect, and domestic violence. Renters, those living in attached units, older residents, and females tended to be more concerned about alcohol abuse among adults, illegal drug use, tobacco use, domestic violence, and the health and support of persons with disabilities compared to their counterparts. (Additional comparisons can be found in Appendix E: Comparisons of Select Questions by Respondent Characteristics.) 16

2013 Washington Residential Survey Report of Results Figure 9: Health Concerns Compared by Year Please rate to what degree, if at all, each of the following is a health concern in Washington. Overweight adults Overweight children Underage alcohol use Illegal drug use 59 58 56 51 56 61 56 55 2013 2008 2006 Quality of parenting skills of parents of children ages 0-17 Alcohol abuse among adults Domestic violence Prescription drug abuse Bullying 40 41 51 50 48 47 47 Tobacco use The health and support of seniors Abuse and neglect of children The health and support of persons with disabilities Abuse and neglect of seniors Suicide 33 46 44 48 45 50 51 45 41 44 41 40 Spread of infectious diseases 36 0 25 50 75 100 Average rating (0=not at all a concern,100=major concern) Several question parts were worded differently in earlier surveys. In 2006, tobacco use was youth tobacco use, in 2006, underage alcohol use was underage drinking, overweight adults and children was obesity. In 2006, abuse and neglect of children and drinking and driving were included in a different question set and used a different scale: major problem, moderate problem, minor problem, not a problem. These questions were not asked in 2001. 17

2013 Washington Residential Survey Report of Results Environmental Concerns As in 2006 and 2008, respondents to the 2013 survey were asked about potential environmental issues and asked how much of a concern, if at all, each was in Washington. The quality of water in lakes and streams and the quality of drinking water were of the greatest concern to residents, although neither reached the level of a moderate concern with average ratings of 55 and 46, respectively. Other potential environmental issues were considered about a minor concern, on average. Note that at least one in five respondents said don t know when asked if exposure to radon was an environmental concern in Washington (see Appendix C: Complete Set of Frequencies). Fewer residents in 2013 than in 2008 felt that the quality of drinking water, quality of outdoor air, and proper disposal of garbage were concerns. However, more residents in 2013 than in 2008 felt that exposure to radon was a concern. Respondents from District 1 tended to be less concerned about exposure to radon, the quality of drinking water, the quality of water in lakes and streams, and the quality of outdoor air compared to other districts. Renters, those living in attached units, older residents, and women were more likely to be concerned about the quality of outdoor air, the safety of food in public establishments, mold contamination, the quality of drinking water, and proper disposal of garbage than were their counterparts (see Appendix E: Comparisons of Select Questions by Respondent Characteristics). 18

2013 Washington Residential Survey Report of Results Figure 10: Average Ratings of Environmental Concerns Compared by Year Please rate to what degree, if at all, each of the following is an environmental concern in Washington. Quality of water in lakes and streams Quality of drinking water Exposure to radon Mold contamination at home or at work Safety of food in public establishments Quality of outdoor air Proper disposal of garbage 37 32 34 34 36 34 37 36 30 37 37 29 38 40 55 55 53 46 54 47 2013 2008 2006 0 25 50 75 100 Average rating (0=not at all a concern,100=major concern) 19

2013 Washington Residential Survey Report of Results Evaluation of Government Services Residents completing the survey were asked a series of questions related to Washington government performance and the quality of services. Government As in previous surveys, respondents indicated the extent to which they approved or disapproved of the job the Washington Board is doing. When converted to the 100-point scale where zero represents strongly disapprove and 100 equals strongly approve, the average rating for how well the Washington Board is doing was 69, equivalent to somewhat approve, on average. This rating was similar to the 2008 rating. Please note that 39% of respondents reported don t know when asked this question (see Appendix C: Complete Set of Frequencies). Figure 11: Average Ratings of Board Approval Compared by Year 100 To what extent do you approve or disapprove of the job the Washington Board is doing? 75 72 67 69 50 25 0 2006 2008 2013 Average rating (0=strongly disapprove, 100=strongly approve) This question was not asked in 2001. 20

2013 Washington Residential Survey Report of Results Survey respondents were asked to rate several aspects of Washington government performance. Ratings on the 100-point scale for the perception of the Government were between good and fair, where zero equals poor and 100 equals excellent. Respondents rated the job the does of informing its residents as good with an average rating of 65 on the 100-point scale. Supporting the quality of life in Washington and the value of Washington services to the quality of life in my neighborhood were also rated favorably; these areas of performance received average ratings of 60 and 56. Note that for a number of items, a high percent of respondents reported don t know when asked to rate each item: the job Washington government does at listening to residents (38% said don t know ), my knowledge of the work of the Washington Board (36%), the job Washington government does at managing tax dollars (29%), and the value of services for the taxes paid to Washington (24%). In fact, respondents had rated their knowledge of the work of the Washington Board does as poor. Four of the seven perceptions of government ratings were compared to ratings in other counties across the country; Washington was rated above or much above the benchmark for each item. When comparisons were available to 2008 survey ratings, most ratings remained stable except for the job the does of informing its residents, which increased in 2013 compared to 2008 ratings (65 in 2013 versus 56 in 2008). 21

2013 Washington Residential Survey Report of Results Figure 12: Average Ratings of Perception of Government Compared by Year Please rate the following categories of Washington government performance: The job Washington government does at informing residents Supporting the quality of life in Washington 39 65 56 59 60 2013 2008 2006 2001 The value of Washington services to the quality of life in my neighborhood 56 The job Washington government does at listening to residents 52 49 51 The value of services for the taxes paid to Washington 50 49 55 The job Washington government does at managing tax dollars 49 49 53 My knowledge of the work of the Washington Board 38 37 35 0 25 50 75 100 Average rating (0=poor,100=excellent) Prior to 2013, the following questions were asked on an agree/disagree scale: The job Washington government does at listening to residents, The value of services for the taxes paid to Washington, The job Washington government does at managing tax dollars, and My knowledge of the work of the Washington Board. In 2001, "The job government does at informing residents" was "How informed do you feel about Washington government and its activities?" The scale response options for this question in 2001 were "very informed," "somewhat informed," "not too informed," "not at all informed." Figure 13: Perception of Government Benchmarks The job Washington government does at informing residents The job Washington government does at listening to residents The value of services for the taxes paid to Washington The job Washington government does at managing tax dollars Comparison to benchmark Much above Much above Above Much above 22

2013 Washington Residential Survey Report of Results Overall Quality of Services Residents rated both specific services and the overall quality of services provided by Washington. When rating the overall quality of county services, residents gave an average rating of 65 on the 100-point scale, a rating that was much higher than the county benchmark and similar to ratings in 2008. Residents of Districts 2, 3, and 5 gave higher ratings of the overall quality of services than did residents of other districts. Homeowners also gave more favorable ratings than did renters (see Appendix E: Comparisons of Select Questions by Respondent Characteristics). Figure 14: Average Ratings of Overall Quality of Services Compared by Year 65 2013 2008 Overall quality of services provided by Washington 67 0 25 50 75 100 Average rating (0=poor, 100=excellent) 23

2013 Washington Residential Survey Report of Results Services Respondents were asked to rate the quality of 14 services. When converted to a 100-point scale where zero is equal to poor and 100 represents excellent, average scores for seven services were above 67 or good : parks and recreation (average rating of 82), libraries (81), the trail and bikeway system (78), 911 dispatch services (77), Sheriff services (74), records, vital statistics, licensing, and vehicle registration (72), and recycling and drop-off services at the Environmental Center (72). Average ratings for other services rated by 2013 residents were between fair and good on the 100-point scale. Note that a relatively large proportion of respondents said don t know when asked to rate the following services: trail and bikeway system (26%), 911 dispatch services (37%), Sheriff services (34%), employment support services (61%), recycling and drop-off services at the Environmental Center (21%), disaster preparedness (58%), services provided to older adults (59%), and services to veterans (69%). (See Appendix C: Complete Set of Frequencies.) Washington received ratings that were higher or much higher than the county benchmark for eight of the nine services for which a comparison was available: parks and recreation, libraries, trail and bikeway systems, Sheriff services, recycling and drop-off services at the Environmental Center, disaster preparedness, snow and ice removal on roads, and condition of roads. One service was rated similar to the county benchmark: services provided to older adults. Eleven of the 14 services could be compared to 2008, most of which were similar between the two years. The ratings for the condition of roads increased when compared to 2008 ratings (59 in 2013 versus 49 in 2008), while the rating for snow and ice removal on roads decreased (59 in 2013 versus 68 in 2008). District 4 residents gave lower ratings than residents of other districts for the quality of libraries, parks and recreation, the trail and bikeway system, the condition of roads, Sheriff services, and records, vital statistics, licensing and vehicle registration. When responses were compared by resident characteristics, younger residents gave more favorable ratings to libraries and services to older adults, but lower ratings to snow and ice removal and Sheriff services when compared to older residents. Homeowners awarded more positive marks to most services, including parks and recreation, employment support services, snow and ice removal, and disaster preparedness. Residents living in Washington for more than five years were more likely to give positive ratings for Sheriff services, employment support services, disaster preparedness, services provided to older adults, and records, vital statistics, licensing and vehicle registration. (A full list of comparisons can be found in Appendix E: Comparisons of Select Questions by Respondent Characteristics.) 24

2013 Washington Residential Survey Report of Results Figure 15: Average Ratings of Services Compared by Year Please rate each of the following services provided by Washington. parks and recreation like Big Marine Park Reserve, Lake Elmo Park Reserve, or St. Croix Bluffs Regional Park libraries Trail and bikeway system like Hardwood Creek Regional Trail 911 dispatch services 82 77 77 81 79 78 78 76 75 77 2013 2008 2006 Sheriff services Records, vital statistics, licensing, and vehicle registration Recycling and drop-off services at the Environmental Center 74 70 71 72 70 73 72 Disaster preparedness Snow and ice removal on roads Condition of roads such as Manning Avenue, Radio Drive, or Bailey Road Services provided to veterans 59 55 52 59 59 49 54 58 68 68 Services provided to older adults Employment support services 57 61 62 54 52 60 0 25 50 75 100 Average rating (0=poor,100=excellent) In 2008 and 2006 "Services provided to older adults" was "Social services to seniors" and parks and recreation, Trail and bikeway system and Condition of county roads did not include listed examples in 2008 or 2006 as they did in 2013. This question was not asked in 2001. 25

2013 Washington Residential Survey Report of Results Figure 16: Services Benchmarks parks and recreation like Big Marine Park Reserve, Lake Elmo Park Reserve, or St. Croix Bluffs Regional Park libraries Trail and bikeway system like Hardwood Creek Regional Trail Sheriff services Recycling and drop-off services at the Environmental Center Disaster preparedness Snow and ice removal on roads Condition of roads such as Manning Avenue, Radio Drive, or Bailey Road Services provided to older adults Comparison to benchmark Much above Much above Much above Much above Much above Above Much above Much above Similar 26

2013 Washington Residential Survey Report of Results Key Driver Analysis Knowing where to focus limited resources to improve residents opinions of local government requires information that targets the services that are most important to residents. However, when residents are asked what services are most important, they rarely stray beyond core services those directed to save lives and improve safety. In market research, identifying the most important characteristics of a transaction or product is called Key Driver Analysis (KDA). The key drivers that are identified from that analysis do not come from asking customers to self-report which service or product characteristic most influenced their decision to buy or return, but rather from statistical analyses of the predictors of their behavior. When customers are asked to name the most important characteristics of a good or service, responses often are expected or misleading just as they can be in the context of a residential survey. For example, air travelers often claim that safety is the primary consideration in their choice of an airline, yet key driver analysis reveals that frequent flier perks or in-flight entertainment predicts their buying decisions. In local government, core services like law enforcement invariably land at the top of the list created when residents are asked about the most important services. And core services are important. But the KDA digs deeper to identify the less obvious, but more influential services that are most related to residents ratings of overall quality of local government services. Because services focused directly on life and safety remain essential to quality government, it is suggested that core services should remain the focus of continuous monitoring and improvement where necessary but monitoring core services or asking residents to identify important services is not enough. KDA was conducted for Washington by examining the relationships between ratings of each service and ratings of the s overall services. Those key driver services that correlated most highly with residents perceptions about overall service quality have been identified. By targeting improvements in key services, Washington can focus on the services that have the greatest likelihood of influencing residents opinions about overall service quality. The 2013 Washington Key Driver Summary Chart on the following page combines three dimensions of performance: Trendline data. The arrows next to service boxes point up (black arrow) or down (white arrow) to indicate differences from the previous survey. Comparison to the county benchmark. When a comparison is available, the background color of each service box indicates whether the service is above the benchmark (green), similar to the benchmark (yellow), below the benchmark (red), or not available (white). Identification of key drivers. A black key icon next to a service box notes a key driver. Nine services were included in the KDA for Washington. (Services with a high percent of respondents answering don t know (i.e., more than 50%) were excluded from the analysis and were considered services that would be less influential. See Appendix C: Complete Set of Frequencies for the percent don t know for each service.) Four of these services were identified as key drivers for the : records, vital statistics, licensing and vehicle registration, condition of roads, snow and ice removal on roads, and parks and recreation. There was not a benchmark available for records, vital statistics, licensing and vehicle registration; however, the other three key drivers were all above the county benchmark comparison. Both the condition of roads and parks and recreation received increased ratings in 2013 from 2008, while snow and ice removal on roads was rated lower in 2013 than in 2008. 27

2013 Washington Residential Survey Report of Results Figure 17: Washington 2013 Key Driver Summary Chart Sample Overall Quality of Washington Services Community Design road condition Snow removal Recreation and Wellness parks libraries Trail and bikeway system Environmental Sustainability Recycling and drop-off Civic Engagement Records and registration Public Safety Sheriff services 911dispatch services Legend Above Benchmark Similar to Benchmark Below Benchmark No benchmark available Key Driver Rating increase Rating decrease 28

2013 Washington Residential Survey Report of Results Older Adult Services The 2013 survey included questions regarding older adult services. Respondents were first asked to rate their familiarity with older adult services in the. Only 2% reported being very familiar while 64% reported being not at all familiar. Respondents were then asked how likely they might be to remain in their current home as they grow older than 65. More than half of respondents reported being very or somewhat likely to remain in their current home. Figure 18: Familiarity of Older Adult Services in Washington Very familiar 2% Somewhat familiar 34% How familiar are you, if at all, with the services and activities available to older adults in your community? Not at all familiar 64% Figure 19: Likelihood of Remaining in Current Home How likely or unlikely are you to remain in your current home as you grow older than age 65? Very likely 30% Somewhat likely 25% Very unlikely 30% Somewhat unlikely 15% 29

2013 Washington Residential Survey Report of Results Contact with Government As in past years, respondents were asked if they had visited, telephoned, or emailed any Washington government office within the previous 12 months. About half of respondents reported having contacted the in the 12 months prior to the survey. The proportion of residents contacting government also similar to 2008 levels of contact and similar to the amount of contact reported in other counties across the nation. Figure 20: Government Office Contact Compared by Year Have you visited, telephoned, or emailed any Washington government office within the last 12 months? 51% 51% 51% 2013 2008 2006 2001 29% 0% 25% 50% 75% 100% Percent "yes" In 2001, this question was "Have you telephoned the government center or any other facility during the past year? Response scale was: "yes," "no." 30

2013 Washington Residential Survey Report of Results The 51% of respondents who reported having contacted a government office were asked to give their impression of the employee with whom they had contact. The average ratings for courtesy and knowledge were 75 on the 100-point scale, followed by responsiveness with an average rating of 74 and overall impression at 73, all above good on the 100-point scale. The average rating for courtesy decreased when compared to 2008 ratings, but others were similar. The average ratings for each employee characteristic were above or much above the county benchmark. Figure 21: Average Ratings of Employee(s) in Most Recent Contact Compared by Year What was your impression of the employee(s) of Washington in your most recent contact? Courtesy Knowledge Responsiveness Overall impression 75 80 79 75 76 80 74 75 77 73 2013 2008 2006 0 25 50 75 100 Average rating (0=poor,100=excellent) Courtesy Knowledge Responsiveness Overall impression Figure 22: Perceptions of Employees Benchmark Comparison to benchmark Above Much above Much above Much above 31

2013 Washington Residential Survey Report of Results Washington License Center The 2013 survey asked a new question regarding the overall quality of resident s most recent Washington license center experience. More than half of respondents reported their experience as excellent and an additional 36% reported it as good. Only 1% of respondents reported a poor quality of their overall experience. Figure 23: Overall Quality of Most Recent Washington License Center Experience Please rate the overall quality of your most recent Washington License Center experience. Excellent 56% Poor 1% Fair 7% Good 36% 32

2013 Washington Residential Survey Report of Results Respondents were asked if they had visited a Washington license center, which location they went to on their most recent visit. In 2013, respondents who had visited a license center were most likely to have gone to the Woodbury license center (45%), which also was the most visited in 2008. Figure 24: Washington License Center More Recently Visited Compared by Year If you have visited a Washington License Center for services like a driver's license renewal, car registration, passport, or to pay property taxes, which location did you go to on your most recent visit? Woodbury 45% 52% 54% 2013 2008 2006 Stillwater 29% 29% 33% Forest Lake Not applicable 10% 14% 17% 15% 0% 25% 50% 75% 100% Percent of respondents In 2006 and 2008 respondents were first asked if they had visited a License Center and then asked which location did they visit; in 2013 respondents were only asked if they had visited, which center did they visit and were given an option of "Not applicable." The above chart compares those that reported they had not visited in 2006 and 2008 with those that said "not applicable" in 2013. 33

2013 Washington Residential Survey Report of Results When asked how reasonable their wait time was during their most recent visit to a Washington license center, 95% thought it was very or somewhat reasonable, a similar percentage reported in 2008. Only 2% reported that their wait time was very unreasonable. Figure 25: Reasonableness of Waiting Time at License Center Compared by Year How reasonable or unreasonable did you consider your waiting time for service to be? 95% 99% 94% 2013 2008 2006 2001 94% 0% 25% 50% 75% 100% Percent "very" or "somewhat" reasonable In 2001, the question read, "Did you consider your waiting time for service to be reasonable?" The response scale was: "reasonable," "unreasonable." 34

2013 Washington Residential Survey Report of Results Fiscal Management and Planning A number of questions on the 2013 survey were aimed at helping the prioritize programs and services. Knowing where residents feel officials could trim and where resources should remain will aid the government in making key decisions that affect the community. Investing in Economic Development Survey participants were asked to indicate the extent to which they would support or oppose Washington playing a larger role in economic development and providing financial support to do so. A majority (69%) somewhat or strongly supported this idea. Figure 26: Support for Financial Support in Economic Development To what extent do you support or oppose the playing a larger role in economic development and providing financial support to do so? Strongly oppose 12% Strongly support 19% Somewhat support 50% Somewhat oppose 19% 35

2013 Washington Residential Survey Report of Results Importance of Activities and Services in Washington Parks The survey asked residents about the importance of providing six activities and services in Washington parks. On the 100-point scale, most average ratings were between somewhat (33) and very important (67); however, food concessions was just below somewhat important (28 average rating), and protection and management of natural areas was just above very important at (72). Respondents were permitted to write in an other activity or services that they would like to see in Washington parks and rate the importance of it. The other responses appear verbatim in Appendix B: Verbatim Responses to Open-ended Questions. Figure 27: Average Rating of Importance of Washington Park Activities and Services How important, if at all, is it for each of the following parks activities and services to be provided by Washington? Protection and management of natural areas such as woodlands, prairies, and wetlands 72 Off-road trail system that connects communities, county park system, and other destinations Programs for learning about nature and outdoor recreation Community events such as Bluegrass Festival and Explore Your Parks Day 47 52 57 Renting equipment such as snowshoes, canoes, and bikes 38 Food concessions 28 Other 67 0 25 50 75 100 Average rating (0=not at all important, 100=essential) 36

2013 Washington Residential Survey Report of Results Investing in Transit Projects Survey participants were asked to indicate what one source of funding, from a provided list, they believed should primarily pay for the cost of transit improvements in the. The top preference was for user fees (36%). An additional 10% thought that none of the sources should be used for funding transit improvements. More than half of respondents did choose a tax source (state sales tax, state income tax, local sales tax, or local property tax). A state sales tax was the most commonly chosen tax source and was chosen as the top single source by a quarter of respondents. The least preferred funding options were local sales tax and local property tax. Note that 32% of respondents said don t know when asked this question. The complete set of responses to this question appears in Appendix C: Complete Set of Frequencies. Figure 28: Transit Improvement Funding Sources Column1 What funding source do you believe should primarily pay for the cost of transit improvements in Washington? User fees 36% State sales tax 24% State income tax 13% None of these 10% Local sales tax 10% Local property tax 7% 0% 25% 50% 75% 100% Percent of respondents 37

2013 Washington Residential Survey Report of Results Importance of Services at Libraries The survey asked residents about the importance of investing public funds into 13 services provided at the Washington Library. Only four of the 13 library services received importance ratings above the mid-point of the 100-point scale: free computer and Wireless access, access to government information and forms such as tax forms, staff assistance, and children s programs. Library Express, which enables pickup of library materials in automated lockers, was given the least support for public funds investment, with a rating of about somewhat important (32 average rating on a 100-point scale). Figure 29: Average Rating of Importance of Washington Library Services Washington Library offers a variety of services and loans materials in multiple formats. How important, if at all, is it to you for the to invest public funds in each of the following services? Free computer and Wireless access Access to government information and forms such as tax forms Staff assistance in-person, by email, phone and online chat Children's programs including 'Storytimes' Online job search assistance Adult programs and classes Online access to magazines, newspapers and research databases Online homework assistance Downloadable ebooks (e.g., for a Kindle, Nook, ipad, or tablet) Audiovisual materials including audiobooks, music and movies on CD or DVD Meeting and conference room use Downloadable audiobooks (e.g., for an ipod, smartphone, or mp3 player) Library Express, pickup of library materials in automated lockers 55 55 53 53 48 48 47 43 43 40 39 39 32 0 25 50 75 100 Average rating (0=not at all important, 100=essential) 38

2013 Washington Residential Survey Report of Results Public Information and Communication To understand the best ways to communicate with and inform residents about Washington government and its services, residents were asked a series of questions about public information sources and desired Internet information. Potential Information Sources Respondents were asked to indicate which potential sources of information about Washington government they used as a major, minor, or not a source. The Washington Newsletter, Staying in Touch topped the list with 80% of respondents using it as a major or minor source, followed by weekly community newspapers (69%) and the Washington Web site (68%). Fewer than half of respondents reported using the following sources of information: cable access programming, other online news sources, community meetings, phone calls to Washington, social media like Facebook and Twitter, and listservs and other electronic newsletters. One in five respondents said don t know when asked about listservs and other electronic newsletters (see full set of responses to the question in Appendix C: Complete Set of Frequencies). When comparisons to 2008 data were available, reports of using most sources of information as either major or minor sources were down in 2013 from 2008. A smaller proportion of respondents in 2013 than in 2008 said they used weekly community newspapers (69% in 2013 versus 80% in 2008), daily newspapers (67% versus 79%), cable access programming (33% versus 59%), and community meetings (28% versus 50%). Figure 30: Potential Information Sources Compared by Year Please rate the extent to which you use each of the following as sources of information about Washington government, if at all. Percent of respondents using as a major or minor source 2013 2008 2006 Washington Newsletter - Staying in Touch 80% 80% 81% Weekly community newspapers 69% 80% 81% Washington Web site (www.co.washington.mn.us) 68% 67% 60% Daily newspapers 67% 79% 77% Television news broadcasts 66% NA NA Other online news sources 50% NA NA Phone calls to Washington 38% NA NA Cable access programming 33% 59% 52% Community meetings 28% 50% 50% listservs and other electronic newsletters 27% NA NA Social Media like Facebook and Twitter 25% NA NA This question was not asked in 2001. 39

2013 Washington Residential Survey Report of Results Accessing Information on the Web Residents were asked to identify what types of information and services they would like to access on the Internet. The items at the top of the list included park information (70%), being able to renew or apply for a license, permit, or other application (64%), and accessing information about services (60%). The three lowest ranked items include accessing meeting calendar, agenda, and/or minutes (37%), online recording of vital records (37%), and budget documents (35%). In 2008 and earlier, this question was an open-ended question and in 2013 was converted to a set of fixed response options. As with other questions on the 2013 survey where this type of question modification was done, this does limit the direct comparability of the data over time, so caution is advised regarding the interpretation of differences. Few respondents (5%) reported having no computer or Internet access. Responses to the other types of information residents would like to access via the Internet can be found in Appendix B: Verbatim Responses to Open-ended Questions. Figure 31: Desired Internet Information Compared by Year What kind of Washington service or information would you like to access via the Internet? Percent of respondents 2013 2008 2006 Park information (e.g., reservation at a regional park facility) 70% 21% 23% Renew or apply for a license, permit, or other application 64% 11% 6% Information about services 60% 29% 16% Pay fees, fines, or property taxes 59% 22% 3% Garbage and recycling 56% 4% 6% General information about the county 56% 19% 16% Access library resources 56% 9% 11% Research property sales/information 54% 8% 3% Road/bridge construction projects 53% 4% 0% Access public records 43% 17% 7% Services for senior citizens 38% NA NA Meeting calendar, agenda, and/or minutes 37% 11% 11% Online recording of vital records (birth, death, marriage) 37% 3% 2% Budget documents 35% 5% 0% Other 11% 14% 36% No internet or computer 5% NA NA Total may exceed 100% as respondents could choose multiple options. This question was not asked in 2001. 40

2013 Washington Residential Survey Report of Results RESPONDENT DEMOGRAPHICS Frequencies for demographic questions appear below and on the following pages. Figure 32: Respondent District District 1 21% District 2 20% District 5 19% District 3 20% District 4 20% Figure 33: Respondent Length of Residency Less than 2 years 11% 2-5 years 13% 6-10 years 12% How long have you lived in Washington? 11-15 years 15% Over 20 years 36% 16-20 years 13% 41

2013 Washington Residential Survey Report of Results Figure 34: Respondent Employment Status Which of the following best describes you? Employed parttime 11% Homemaker 4% Employed fulltime 61% Retired 21% Student 1% Unemployed, looking for work 2% Figure 35: Respondent Housing Unit Type Which best describes the building you live in? One family house detached from any other houses 71% Other 1% House attached to one or more houses (e.g., a duplex or townhome) 12% Building with two or more apartments or condos 15% Manufactured or mobile home 0% 42

2013 Washington Residential Survey Report of Results Figure 36: Respondent Housing Tenure Is this house, duplex, townhome, apartment or mobile home Owned by you or someone in this house with a mortgage or free and clear 82% Rented for cash or occupied without cash payment 18% Figure 37: Respondent Ethnicity Are you Spanish, Hispanic or Latino? Yes, I consider myself to be Spanish, Hispanic or Latino 2% No, not Spanish, Hispanic or Latino 98% Figure 38: Respondent Race What is your race? (Mark one or more races to indicate what race you consider yourself to be.) Percent of respondents Number American Indian or Alaskan Native 3% N=16 Asian, Asian Indian or Pacific Islander 4% N=22 Black or African American 2% N=13 White or Caucasian 91% N=512 Other 2% N=11 Total may exceed 100% as respondents could select more than one response. 43

2013 Washington Residential Survey Report of Results Figure 39: Respondent Age 45-54 26% 55-64 15% What category contains your age? 65-74 9% 35-44 15% 75 + 10% 25-34 22% 18-24 3% Figure 40: Respondent Gender What is your gender? Female 51% Male 49% 44

2013 Washington Residential Survey Report of Results Figure 41: Presence of Children in the Household One 23% Two 31% How many children age 17 years and under live in your household? Three 8% Four 2% None 34% Five or more 1% Figure 42: Presence of Adults under Age 65 in the Household Two 57% Three 9% Four 3% How many adults under age 65 years, including yourself, live in your household? Five or more 2% None 7% One 22% 45

2013 Washington Residential Survey Report of Results Figure 43: Presence of Older Adults Age 65 and Over in the Household How many persons age 65 years and over, including yourself, live in your household? One 26% None 55% Two 17% Three 0% Five or more 1% Four 0% Figure 44: Household Income Please indicate your household's annual income: Percent of respondents Number Under $25,000 11% N=62 $25,000-$49,999 16% N=84 $50,000-$74,999 22% N=117 $75,000-$99,999 14% N=78 $100,000-$124,999 13% N=72 $125,000-$149,999 9% N=47 $150,000-$199,999 6% N=33 $200,000 or more 9% N=46 Total 100% N=538 46

2013 Washington Residential Survey Report of Results A PPENDIX A: DETAILED SURVEY METHODOLOGY Survey Instrument Development Washington has conducted a general residential survey five times before the 2013 survey. The surveys ask recipients about their perspectives on the quality of life in the county, use of amenities, opinion on policy issues facing the, and an assessment of service delivery. These surveys permit staff and elected officials to hear from a broad range of the population. The 2013 residential survey instrument development process began with a review of the 2008 survey, which served as the base for the new iteration. A list of topics was generated for new questions, and questions were developed and modified to find those that were the best fit for the 2008 questionnaire. In an iterative process between staff and NRC staff, a final five-page questionnaire was crafted. Selecting Survey Recipients Sampling refers to the method by which survey recipients are chosen. The sample refers to all those who were given a chance to participate in the survey. All households located in the county boundaries were eligible for the survey. Because local governments generally do not have inclusive lists of all the residences in the jurisdiction (tax assessor and utility billing databases often omit rental units), lists from the United States Postal Service (USPS), updated every three months, usually provide the best representation of all households in a specific geographic location. NRC used USPS data to select the sample of households. A larger list than needed was sampled so that a process referred to as geocoding could be used to eliminate addresses from the list that were outside the study boundaries. Geocoding is a computerized process in which addresses are compared to electronically mapped boundaries and coded as inside or outside desired boundaries. All addresses determined to be outside the study boundaries were eliminated from the sample. A random selection was made of the remaining addresses to create a final list of 1,500 addresses, each identified as being within one of the five Commissioner Districts. Attached units were over sampled as residents of this type of housing typically respond at lower rates to surveys than do those in detached housing units. An individual within each household was randomly selected to complete the survey using the birthday method. The birthday method selects a person within the household by asking the person whose birthday has most recently passed to complete the questionnaire. The underlying assumption in this method is that day of birth has no relationship to the way people respond to surveys. This instruction was contained in the cover letter accompanying the questionnaire. Survey Administration and Response Each selected household was contacted three times. First, a prenotification announcement, informing the household members that they had been selected to participate in the Washington survey was sent. Approximately one week after mailing the prenotification, each household was mailed a survey containing a cover letter signed by the Chair of the Board of Commissioners enlisting participation. The packet also contained a postage-paid return envelope in which the survey recipients could return the completed questionnaire to NRC. A reminder letter and survey, scheduled to arrive one week after the first survey was the final contact. The second cover letter asked those who had not completed the survey to do so and those who had already done so to refrain from turning in another survey. The mailings were sent in February 2013 and completed surveys were collected over the following six weeks. About 4% of the 1,500 surveys mailed were returned because the housing unit was vacant or the postal service was unable to deliver the survey as addressed. Of the remaining 1,434 households, 572 completed the survey, providing a response rate of 40%; average response rates for a mailed residential 47

2013 Washington Residential Survey Report of Results survey range from 25% to 40%. Additionally, responses were tracked by Commissioner District. The following table shows the response rate for each district. Number mailed Table 1: Survey Response Rates by District Undeliverabl e postcards Delivered surveys Returned surveys Response rate District 1 300 12 288 113 39% District 2 300 14 286 116 41% District 3 300 16 284 137 48% District 4 300 10 290 113 39% District 5 300 14 286 93 33% Overall 1,500 66 1,434 572 40% 95% Confidence Intervals The 95% confidence interval (or margin of error ) quantifies the sampling error or precision of the estimates made from the survey results. A 95% confidence interval can be calculated for any sample size, and indicates that in 95 of 100 surveys conducted like this one, for a particular item, a result would be found that is within plus or minus four percentage points of the result that would be found if everyone in the population of interest was surveyed. The practical difficulties of conducting any residential survey may introduce other sources of error in addition to sampling error. Despite best efforts to boost participation and ensure potential inclusion of all households, some selected households will decline participation in the survey (potentially introducing non-response error) and some eligible households may be unintentionally excluded from the listed sources for the sample (referred to as coverage error). While the 95% confidence interval for the survey is generally no greater than plus or minus four percentage points around any given percent reported for the entire sample and plus or minus three points on the 100-point scale, results for subgroups will have wider confidence intervals. Where estimates are given for subgroups, they are less precise. For any given subgroup from the survey, the margin of error rises to as much as plus or minus 10% or six points (on the 100-point scale) for a sample size of 100 to plus or minus 5% or three points (on the 100-point scale) for 400 completed surveys. Survey Processing (Data Entry) Mailed surveys were submitted via postage-paid business reply envelopes. Once received, staff assigned a unique identification number to each questionnaire. Additionally, each survey was reviewed and cleaned as necessary. For example, a question may have asked a respondent to pick two items out of a list of five, but the respondent checked three; staff would choose randomly two of the three selected items to be coded in the dataset. Once all surveys have been assigned a unique identification number, they are entered into an electronic dataset. This dataset was subject to a data entry protocol of key and verify, in which survey data were entered twice into an electronic dataset and then compared. Discrepancies were evaluated against the original survey form and corrected. Range checks as well as other forms of quality control were also performed. 48

2013 Washington Residential Survey Report of Results Weighting the Data The primary objective of weighting survey data is to make the survey sample reflective of the larger population of the community. This is done by: 1) reviewing the sample demographics and comparing them to the population norms from the most recent Census or other sources and 2) comparing the responses to different questions for demographic subgroups. The demographic characteristics that are least similar to the Census and yield the most different results are the best candidates for data weighting. Several different weighting schemes are tested to ensure the best fit for the data. The data were weighted by housing tenure (rent or own), race, ethnicity, age, gender, and Commissioner District. The results of the weighting scheme are presented in the following table. Table 2: Washington Residential Survey Weighting Table 2013 Characteristic Population Norm 1 Unweighted Data Weighted Data Housing Rent home 17% 11% 17% Own home 83% 89% 83% Detached unit 2 72% 72% 71% Attached unit 2 28% 28% 29% Race and Ethnicity Hispanic 3% 1% 2% Not Hispanic 97% 99% 98% White 90% 94% 89% Non-white 10% 6% 11% White alone, not Hispanic 88% 94% 88% Hispanic and/or other race 12% 6% 12% Sex and Age 18-34 years of age 26% 10% 25% 35-54 years of age 43% 38% 41% 55+ years of age 31% 53% 34% Female 51% 52% 51% Male 49% 48% 49% Females 18-34 13% 5% 12% Females 35-54 22% 21% 21% Females 55+ 16% 26% 18% Males 18-34 13% 4% 13% Males 35-54 21% 17% 21% Males 55+ 15% 26% 16% District 3 District 1 21% 20% 21% District 2 21% 20% 20% District 3 20% 24% 20% District 4 19% 20% 20% District 5 19% 16% 19% 1 Source: US Census Bureau, 2010 Census 2 Source: American Community Survey, 2011 5-year estimates 3 Source: Washington 49

2013 Washington Residential Survey Report of Results Data Analysis The surveys were analyzed using the Statistical Package for the Social Sciences (SPSS). Frequency distributions and averages are presented in the body of the report. Chi-square or ANOVA tests of significance were applied to breakdowns of selected survey questions by. A p-value of 0.05 or less indicates that there is less than a 5% probability that differences observed between groups are due to chance; or in other words, a greater than 95% probability that the differences observed in the selected categories of our sample represent real differences among those populations. Where differences between subgroups are statistically significant, they are marked with grey shading in the appendices. Comparing to Previous Survey Results Washington survey data were collected by phone in 2001, 2006, and 2008. In 2013, the switched data collection from phone to mail. Switching data collection from phone to mail was done to save costs, allow for more precise geographic sampling, cost-efficiently include cell phone-only households, gather more candid feedback, and avoid interrupting residents with unwanted phone calls. The growing rate of county households with only a cell phone challenged the to ensure their inclusion, which is easier, less expensive and more accurate by mail than phone. Research is clear that a change in the method of survey data collection, by itself, will result in a change in results if the shift is from telephone administration to self-administration or vice versa. The change occurs even without change in resident perspectives and is attributed to the different environment that a survey respondent confronts when providing answers to a person on the telephone compared to offering private anonymous opinions. Questions by phone elicit more positive, optimistic, socially-desirable responses than do the same questions asked on a written self-administered questionnaire. The self-administered questionnaire brings out more candid responses. As a consequence of the switch in methodology, a decline from 2008 to 2013 in virtually all ratings was both expected and observed. In the previous survey administration by phone in 2008, a small sample of residents was surveyed by mail in order to explore the magnitude of the differences between phone and mail survey responses in Washington. Using 2008 survey research conducted by NRC in Washington that compared mail and phone responses, as well as NRC s analysis of national trends comparing phone and mail responses, NRC adjusted the findings from 2001 to 2008 in order to maximize the comparability of results over time. This way the reported trendline data are not influenced by the decline that is attributable to the change in data collection mode from phone to mail. When results are reported as an average on the 100-point scale for a question that was asked similarly in previous years, a slight adjustment was made to permit direct comparison between phone and mail results. (Results that are reported as percentages and compared over time were not adjusted.) While the adjusted findings for data prior to 2013 reasonably control for the expected change from phone to mail data collection, the comparability of data over time does have some limitations. Not only is there sampling error in each survey administration, but also, the methods change occurred after a five-year gap in survey administrations and some question wording was inconsistent among survey years. Important historical differences are noted in the appropriate tables and figures. (NRC also was able to introduce statistical adjustments for the data prior to 2013 to account for any question and scale differences when possible. These adjustments are based on NRC s analysis of residential surveys from across the nation.) 50

2013 Washington Residential Survey Report of Results A PPENDIX B: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS Following are alphabetized verbatim responses to the open-ended question on the survey. The verbatim responses were not edited for grammar but punctuation has been added for meaning or clarity. Q3. What one thing do you like most about living in Washington? Other (please specify) Being able to have nature and land with Location original fort between natural city close proximity to I-94 to Hudson, St Croix My city, Stillwater & Twin Cities. Nothing Bike trails Proximity to work Bike trails Quality of life bad Church Relatively fairly safe Close to freeway and downtown St. Paul River Close to where my husband is employed Safe low crime Easy drive to work. Snowmobile trails Faith community of St Rita's St. Croix river Library Support for the disabled Lived here 54 years Very hard to pick just one Q6. What would you say is the most serious issue facing Washington at this time? Other (please specify) A place where Jr. High & high school kids can go to play sports, socialize, rec center for teens. Keep them off of the streets. Activities for kids Assessments Being forced with "light rail" will bring increased taxes. Buses Character this has turned into chain store city Cottage grove specifically many new & old vacant properties Cottage Grove Walmart / tear down the rush put it there Depreciation of home value fairness of assessment of homes value Disability issues jobs, housing, schooling Diversity of businesses Doing so many different projects that some doesn't want to happen round about' "morning". The little gas station on the north end of town being closed. Don t know Don t know Don't know Don't know Drug house control Drugs Northbrook; 51st/53rd Evergreen neighborhood has terrible roads Excitement Woodbury especially of our community. We need things to attract people. Community pool, arts events downtown skating rink would keep build character. Expenses Flashing red lights go Intersections with stop signs. For old people there is nothing much in that area. Government spending Houses cheaper than usual more people that otherwise could not afford to live here, move in. I haven't lived here for long enough to earn on pick and most of time. I really do not know Lack of ability for small businesses to grow & flourish. Commercial property is overvalued by county vacant commercial property major issue county needs to resolve. 2) Quit blaming the computer program for errors made by the county assessors! Lack of safe inexpensive activities/"hang outs" for teens Not sure Police dept. = we think the police are rude and have way too much time on their hands 51

2013 Washington Residential Survey Report of Results Political will to properly fund infrastructure Public transit Public transit Recreational activity. & (jobs) This is poorly worded some in answering development questions might mean not enough is a problem others too much is a problem Too much commercial growth! keep the rural spaces! Undrinkable water(ugly taste) Water quality Water supply protecting aquifers We don t want allot of growth We like our quiet community we don't want to live in a beehive via Woodbury We need a community center Woodbury pumping aquifers dry Q18. What kind of Washington service or information would you like to access via the Internet? (Please check all that apply.) Other (please specify) All I don't have internet I don't care All All above All internet is easier than driving to Stillwater! Any gov't service i need without hourly to go to an office. Cheap gym, help for low & income family & out door act. map w/high resolution Crime statistics demographics Development land some beauties & toby's rest. Disability services Disability support Do not have a computer Do not have computer e mail, internet Don t have a computer Don't have a computer Don't have a computer Don't have computer! Don't have internet Don t know or care Don't use internet Don't use internet much. Don't use internet that much Extension in formation re: hobby farms/small acreage Fyi I can't get access to the internet where I live in Washington county, which is my biggest complaint GIS maps Gis maps Have no internet! Jobs Need more information on the Washington co web site regarding lymes a major health risk in the county. No computer No computer No computer No in correct. No internet No internet No internet No internet None None None None None None None if it saves money on taxes, govt., big already None no computer None too much email for people now already! Property tax information free to all residents must now pay for this service. Services for disabled Sex offenders & drug houses listed Sheriff page Snowmobile trails, 4 wheeling trails Senior service Trails access for hiking, biking and snowmobiling. Write our concerns page 52

2013 Washington Residential Survey Report of Results Q24. How important, if at all, is it for each of the following park activities and services to be provided by Washington? Other (please specify) Allow metal detecting Monitor the abuse of legacy money going to Bicycle & ski trails individuals such as money paid to judge Bike safety for kids & other safety programs Armstrong for his property which has little Boat launches no value to the community. Stop the abuse Buy more open park space of public $!!# Camper cabins at county parks More bike paths? Why people won't use Camping bike path. Communication, knowing & meeting new people More free days to county regional park More road bike lanes Concerts in the parks art festival Much much better bike trails along major Dog clean up bags roads i.e. Manning, Hwy 36 Education booth - Washington co fair. None of them Firework back in Tanners Juke Properly maintaining trails Free entrance Snowmobiling trails I think we have enough parks already when I do go to a park, not many folks are there! Sometimes no one but me. Snowmobile trails Snowmobile trails, 4 wheeling trails Summer movies in park Keeping parks open & low cost or free Swim lessons Make the crossing of Keets safer for bike riders Make the streets (19 Keets safe to cross to the bike trail Take care of nature when used Up keep & safety at parks esp. at Regional parks 53

2013 Washington Residential Survey Report of Results A PPENDIX C: C OMPLETE SET OF FREQUENCIES The following pages contain two sets of responses to each question on Washington s survey. The first set excludes don t know responses and the second includes them. Frequencies Excluding Don t Know Responses Table 3: Question 1 How would you rate your overall quality of life in Washington? Percent of respondents Excellent 37% Good 58% Fair 4% Poor 1% Total 100% Table 4: Question 2 Please rate each of the following characteristics in Washington. Excellent Good Fair Poor Total Recreational opportunities 29% N=154 56% N=301 12% N=65 3% N=14 100% N=534 Employment opportunities 6% N=23 36% N=149 46% N=188 12% N=51 100% N=411 Washington as a place to retire 15% N=70 51% N=235 27% N=122 7% N=34 100% N=461 Openness and acceptance of the community toward people of diverse backgrounds 14% N=69 50% N=242 28% N=137 8% N=38 100% N=486 Availability of affordable housing 8% N=39 44% N=219 38% N=186 10% N=49 100% N=493 Rural character and natural environment 27% N=149 54% N=297 17% N=97 2% N=9 100% N=552 Sense of community 17% N=94 48% N=265 27% N=152 8% N=44 100% N=555 Overall feeling of safety in Washington 26% N=147 60% N=339 12% N=68 2% N=9 100% N=563 Overall image or reputation of Washington 25% N=137 59% N=328 15% N=83 1% N=7 100% N=555 54

2013 Washington Residential Survey Report of Results Table 5: Question 3 What one thing do you like most about living in Washington? (Please select only one.) Percent of respondents Number Location 25% N=139 Open space/rural 15% N=80 Parks/lakes 7% N=40 Schools 5% N=28 People 2% N=10 My neighborhood 14% N=74 Small town feel 8% N=43 Quality of life in general 22% N=119 Other 3% N=14 Total 100% N=547 Please rate how safe or unsafe you feel in Washington. Very safe Table 6: Question 4 Somewhat safe Somewhat unsafe Very unsafe Total From property crimes (e.g., burglary, theft) 29% N=163 59% N=329 9% N=53 2% N=12 100% N=557 From violent crimes (e.g., rape, assault, robbery) 50% N=279 44% N=245 4% N=24 1% N=6 100% N=554 From illegal drug activity (e.g., manufacturing or selling drugs) 26% N=139 56% N=299 14% N=77 4% N=22 100% N=538 From drunk drivers on roads 15% N=84 58% N=315 23% N=127 3% N=16 100% N=542 From distracted drivers on roads 10% N=56 47% N=256 32% N=173 10% N=55 100% N=541 In your neighborhood 47% N=262 46% N=259 5% N=30 2% N=10 100% N=562 From being injured while biking or walking on roads in the county 26% N=141 55% N=295 14% N=76 5% N=27 100% N=539 From identity theft 16% N=81 54% N=272 24% N=118 6% N=30 100% N=501 55

2013 Washington Residential Survey Report of Results Please rate to what degree, if at all, each of the following is a problem in Washington. Not a problem Table 7: Question 5 Minor problem Moderate problem Major problem Total Crime 16% N=83 56% N=302 26% N=138 2% N=12 100% N=536 Taxes 18% N=95 32% N=170 32% N=171 18% N=98 100% N=534 Traffic safety 24% N=133 48% N=262 23% N=126 4% N=24 100% N=546 Traffic congestion 23% N=126 45% N=250 25% N=140 7% N=41 100% N=557 Poverty 27% N=121 48% N=214 21% N=93 5% N=21 100% N=450 Homelessness 47% N=198 39% N=163 10% N=42 4% N=17 100% N=421 Foreclosed properties 14% N=63 42% N=189 35% N=157 10% N=44 100% N=454 Ease of travel by public transit in Washington 20% N=82 25% N=102 24% N=96 31% N=128 100% N=409 Table 8: Question 6 What would you say is the most serious issue facing Washington at this time? (Please select only one.) Percent of respondents Number Growth/development 17% N=92 Taxes 22% N=120 Schools 6% N=33 Traffic congestion 8% N=43 Condition of roads 8% N=43 Crime 2% N=12 Affordable housing 9% N=49 Economic development 12% N=67 Jobs 11% N=60 Other 6% N=35 Total 100% N=559 56

2013 Washington Residential Survey Report of Results Please rate to what degree, if at all, each of the following is a health concern in Washington? Not at all a concern Table 9: Question 7 Minor concern Moderate concern Major concern Total Bullying 18% N=67 39% N=145 28% N=104 16% N=58 100% N=374 Suicide 21% N=75 46% N=166 24% N=86 9% N=32 100% N=359 Underage alcohol use 11% N=43 32% N=127 36% N=145 21% N=84 100% N=399 Alcohol abuse among adults 14% N=58 37% N=151 35% N=144 15% N=61 100% N=414 Illegal drug use 11% N=42 34% N=136 35% N=138 21% N=84 100% N=400 Prescription drug abuse 18% N=64 36% N=127 33% N=118 13% N=47 100% N=356 Tobacco use 22% N=93 33% N=141 32% N=136 14% N=59 100% N=430 Overweight children 8% N=38 31% N=138 40% N=176 21% N=92 100% N=443 Overweight adults 8% N=36 29% N=134 39% N=179 23% N=107 100% N=457 Spread of infectious diseases 24% N=98 49% N=196 21% N=84 6% N=24 100% N=402 Abuse and neglect of children 18% N=69 44% N=174 25% N=99 13% N=53 100% N=395 Abuse and neglect of seniors 22% N=84 43% N=162 25% N=94 10% N=40 100% N=380 Domestic violence 16% N=63 39% N=155 30% N=119 15% N=58 100% N=395 The health and support of seniors 19% N=80 40% N=167 27% N=112 14% N=58 100% N=416 The health and support of persons with disabilities 21% N=85 41% N=165 24% N=96 14% N=57 100% N=403 Quality of parenting skills of parents of children ages 0-17 14% N=60 38% N=160 29% N=122 19% N=81 100% N=423 57

2013 Washington Residential Survey Report of Results Please rate to what degree, if at all, each of the following is an environmental concern in Washington. Not at all a concern Table 10: Question 8 Minor concern Moderate concern Major concern Total Exposure to radon 31% N=123 38% N=151 20% N=80 11% N=42 100% N=396 Quality of outdoor air 42% N=218 35% N=183 14% N=74 8% N=44 100% N=518 Safety of food in public establishments 35% N=179 39% N=198 17% N=88 9% N=48 100% N=512 Mold contamination at home or at work 34% N=163 36% N=174 23% N=110 7% N=32 100% N=479 Proper disposal of garbage 45% N=233 31% N=162 16% N=82 8% N=41 100% N=517 Quality of drinking water 29% N=156 26% N=141 23% N=126 21% N=115 100% N=537 Quality of water in lakes and streams 16% N=84 30% N=157 29% N=150 26% N=134 100% N=525 58

2013 Washington Residential Survey Report of Results Table 11: Question 9 Please rate each of the following services provided by Washington. Excellent Good Fair Poor Total libraries 50% N=254 44% N=221 6% N=29 0% N=2 100% N=506 parks and recreation like Big Marine Park Reserve, Lake Elmo Park Reserve, or St. Croix Bluffs Regional Park 54% N=272 40% N=202 5% N=25 1% N=6 100% N=505 Trail and bikeway system like Hardwood Creek Regional Trail 46% N=193 45% N=190 7% N=29 2% N=9 100% N=421 Condition of roads such as Manning Avenue, Radio Drive, or Bailey Road 17% N=90 49% N=264 27% N=144 7% N=39 100% N=537 911 dispatch services 42% N=149 48% N=173 9% N=33 1% N=3 100% N=358 Sheriff services 37% N=137 50% N=188 10% N=36 3% N=12 100% N=374 Employment support services 16% N=35 41% N=91 33% N=74 10% N=23 100% N=223 Recycling and dropoff services at the Environmental Center 40% N=180 39% N=175 16% N=73 5% N=21 100% N=450 Snow and ice removal on roads 20% N=108 48% N=264 22% N=120 10% N=54 100% N=545 Records, vital statistics, licensing, and vehicle registration 31% N=162 55% N=286 11% N=57 2% N=13 100% N=517 Disaster preparedness 15% N=37 53% N=127 26% N=62 6% N=15 100% N=242 Services provided to veterans 19% N=33 45% N=81 28% N=50 8% N=14 100% N=178 Services provided to older adults 17% N=39 46% N=105 28% N=65 9% N=22 100% N=230 Overall quality of services provided by Washington 18% N=95 61% N=326 20% N=109 1% N=8 100% N=537 59

2013 Washington Residential Survey Report of Results Table 12: Question 10 Have you visited, telephoned, or emailed any Washington government facility within the last 12 months? Percent of respondents Number Yes 51% N=281 No 49% N=271 Total 100% N=552 Table 13: Question 11 What was your impression of the employee(s) of Washington in your most recent contact? (Rate each characteristic below.) Excellent Good Fair Poor Total Knowledge 43% N=127 43% N=124 10% N=28 4% N=13 100% N=292 Responsiveness 43% N=125 41% N=120 12% N=34 5% N=13 100% N=292 Courtesy 45% N=130 39% N=114 12% N=37 4% N=11 100% N=292 Overall impression 41% N=121 40% N=118 13% N=38 5% N=15 100% N=293 Table 14: Question 12 If you have visited a Washington License Center for services like a driver's license renewal, car registration, passport, or to pay property taxes, which location did you go to on your most recent visit? Percent of respondents Number Not applicable 15% N=42 Woodbury 45% N=123 Stillwater 29% N=80 Forest Lake 10% N=28 Total 100% N=274 Table 15: Question 13 How reasonable or unreasonable did you consider your waiting time for service to be? Percent of respondents Number Very reasonable 71% N=321 Somewhat reasonable 24% N=108 Somewhat unreasonable 2% N=11 Very unreasonable 2% N=11 Total 100% N=451 60

2013 Washington Residential Survey Report of Results Table 16: Question 14 Please rate the overall quality of your most recent Washington License Center experience. Percent of respondents Number Excellent 56% N=256 Good 36% N=166 Fair 7% N=31 Poor 1% N=6 Total 100% N=458 Table 17: Question 15 Please rate the following categories of Washington government performance. Excellent Good Fair Poor Total The job Washington government does at informing residents 17% N=75 61% N=265 20% N=88 2% N=8 100% N=435 The job Washington government does at listening to residents 9% N=29 47% N=144 36% N=109 8% N=25 100% N=307 My knowledge of the work of the Washington Board 7% N=21 28% N=87 37% N=116 29% N=90 100% N=314 The value of services for the taxes paid to Washington 9% N=35 39% N=145 43% N=160 9% N=33 100% N=373 The job Washington government does at managing tax dollars 10% N=37 38% N=134 40% N=141 11% N=40 100% N=351 The value of Washington services to the quality of life in my neighborhood 10% N=43 55% N=227 29% N=119 6% N=26 100% N=416 Supporting the quality of life in Washington 13% N=54 58% N=243 24% N=102 4% N=18 100% N=416 61

2013 Washington Residential Survey Report of Results Table 18: Question 16 To what extent do you approve or disapprove of the job the Washington Board is doing? Percent of respondents Number Strongly approve 18% N=59 Somewhat approve 71% N=233 Somewhat disapprove 10% N=32 Strongly disapprove 1% N=4 Total 100% N=328 Please rate the extent to which you use each of the following as sources of information about Washington government, if at all. Table 19: Question 17 Not a source Minor source Major source Total Cable access programming 67% N=297 25% N=109 8% N=37 100% N=444 Daily newspapers 33% N=159 36% N=172 31% N=150 100% N=481 Washington Web site (www.co.washington.mn.us) 32% N=152 44% N=213 24% N=114 100% N=478 Weekly community newspapers 31% N=149 36% N=174 32% N=155 100% N=478 Community meetings 72% N=322 23% N=103 5% N=22 100% N=447 Washington Newsletter Staying in Touch 20% N=101 41% N=205 38% N=190 100% N=496 Phone calls to Washington 62% N=278 28% N=127 10% N=43 100% N=448 Other online news sources 50% N=227 33% N=151 16% N=73 100% N=452 Television news broadcasts 34% N=163 42% N=200 24% N=112 100% N=475 listservs and other electronic newsletters 73% N=317 20% N=88 7% N=30 100% N=435 Social Media like Facebook and Twitter 75% N=339 17% N=79 8% N=37 100% N=455 62

2013 Washington Residential Survey Report of Results Table 20: Question 18 What kind of Washington service or information would you like to access via the Internet? (Please check all that apply.) Percent of respondents Number Park information (e.g., reservation at a regional park facility) 70% N=369 Garbage and recycling 56% N=296 Information about services 60% N=316 Pay fees, fines, or property taxes 59% N=314 General information about the county 56% N=297 Meeting calendar, agenda, and/or minutes 37% N=197 Budget documents 35% N=185 Services for senior citizens 38% N=199 Access public records 43% N=226 Online recording of vital records (birth, death, marriage) 37% N=195 Road/bridge construction projects 53% N=281 Renew or apply for a license, permit, or other application 64% N=335 Access library resources 56% N=296 Research property sales/information 54% N=283 Other 11% N=57 No internet or computer 5% N=25 Total may exceed 100% as respondents could select more than one response. Table 21: Question 19 What funding source do you believe should primarily pay for the cost of transit improvements in Washington? (Please select only one.) Percent of respondents Number State sales tax 24% N=94 State income tax 13% N=49 Local property tax 7% N=28 Local sales tax 10% N=37 User fees 36% N=139 None of these 10% N=39 Total 100% N=386 Table 22: Question 20 To what extent do you support or oppose the playing a larger role in economic development and providing financial support to do so?) Percent of respondents Number Strongly support 19% N=87 Somewhat support 50% N=228 Somewhat oppose 19% N=90 Strongly oppose 12% N=56 Total 100% N=461 63

2013 Washington Residential Survey Report of Results Table 23: Question 21 How familiar are you, if at all, with the services and activities available to older adults in your community? Percent of respondents Number Very familiar 2% N=14 Somewhat familiar 34% N=194 Not at all familiar 64% N=362 Total 100% N=569 Table 24: Question 22 How likely or unlikely are you to remain in your current home as you grow older than age 65? Percent of respondents Number Very likely 30% N=154 Somewhat likely 25% N=128 Somewhat unlikely 15% N=77 Very unlikely 30% N=156 Total 100% N=516 Washington Library offers a variety of services and loans materials in multiple formats. How important, if at all, is it to you for the to invest public funds in each of the following services? Essential Table 25: Question 23 Very important Somewhat important Not at all important Total Downloadable ebooks (e.g., for a Kindle, Nook, ipad, or tablet) 14% N=71 26% N=130 32% N=157 27% N=134 100% N=492 Downloadable audiobooks (e.g., for an ipod, smartphone, or mp3 player) 12% N=56 25% N=120 32% N=155 32% N=153 100% N=484 Audiovisual materials including audiobooks, music and movies on CD or DVD 10% N=48 26% N=129 37% N=183 27% N=132 100% N=492 Online access to magazines, newspapers and research databases 14% N=71 32% N=156 34% N=170 20% N=97 100% N=493 Access to government information and forms such as tax forms 21% N=108 34% N=174 31% N=156 13% N=68 100% N=506 64

2013 Washington Residential Survey Report of Results Washington Library offers a variety of services and loans materials in multiple formats. How important, if at all, is it to you for the to invest public funds in each of the following services? Essential Very important Somewhat important Not at all important Total Free computer and Wireless access 26% N=133 31% N=154 24% N=122 19% N=94 100% N=503 Children s programs including Storytimes 19% N=95 36% N=176 29% N=142 16% N=81 100% N=494 Adult programs and classes 12% N=59 34% N=170 41% N=203 13% N=66 100% N=499 Staff assistance inperson, by email, phone and online chat 18% N=90 34% N=170 37% N=187 11% N=55 100% N=504 Online job search assistance 16% N=75 31% N=148 34% N=161 19% N=91 100% N=476 Online homework assistance 14% N=67 27% N=131 32% N=152 27% N=131 100% N=480 Meeting and conference room use 10% N=48 22% N=103 43% N=203 25% N=120 100% N=474 Library express, pickup of library materials in automated lockers 8% N=35 19% N=86 34% N=152 39% N=174 100% N=446 How important, if at all, is it for each of the following park activities and services to be provided by Washington? Table 26: Question 24 Very important Somewhat important Not at all important Essential Total Off-road trail system that connects communities, county park system, and other destinations 18% N=96 42% N=221 32% N=170 8% N=43 100% N=530 Protection and management of natural areas such as woodlands, prairies, and wetlands 39% N=209 41% N=218 17% N=92 3% N=15 100% N=534 Renting equipment such as snowshoes, canoes, and bikes 6% N=30 26% N=136 46% N=241 22% N=117 100% N=524 65

2013 Washington Residential Survey Report of Results How important, if at all, is it for each of the following park activities and services to be provided by Washington? Essential Very important Somewhat important Not at all important Total Food concessions 4% N=23 16% N=83 39% N=201 41% N=211 100% N=517 Community events such as Bluegrass Festival and Explore Your Parks Day 11% N=57 32% N=167 43% N=221 14% N=70 100% N=515 Programs for learning about nature and outdoor recreation 14% N=75 37% N=196 40% N=214 9% N=49 100% N=534 Other 42% N=11 55% N=14 4% N=1 0% N=0 100% N=26 Table 27: Question D1 How long have you lived in Washington? Percent of respondents Number Less than 2 years 11% N=64 2-5 years 13% N=75 6-10 years 12% N=68 11-15 years 15% N=86 16-20 years 13% N=71 Over 20 years 36% N=204 Total 100% N=569 Table 28: Question D2 Which of the following best describes you? Percent of respondents Number Employed full-time 61% N=346 Employed part-time 11% N=65 Homemaker 4% N=21 Retired 21% N=117 Student 1% N=6 Unemployed, looking for work 2% N=13 Total 100% N=567 66

2013 Washington Residential Survey Report of Results Table 29: Question D3 Which best describes the building you live in? Percent of respondents Number One family house detached from any other houses 71% N=404 House attached to one or more houses (e.g., a duplex or townhome) 12% N=71 Building with two or more apartments or condos 15% N=85 Manufactured or mobile home 0% N=1 Other 1% N=8 Total 100% N=568 Table 30: Question D4 Is this house, duplex, townhome, apartment or mobile home... Percent of respondents Number Rented for cash or occupied without cash payment 18% N=95 Owned by you or someone in this house with a mortgage or free and clear 82% N=447 Total 100% N=542 Table 31: Question D5 Are you Spanish, Hispanic or Latino? Percent of respondents Number No, not Spanish, Hispanic or Latino 98% N=542 Yes, I consider myself to be Spanish, Hispanic or Latino 2% N=11 Total 100% N=553 Table 32: Question D6 What is your race? (Mark one or more races to indicate what race you consider yourself to be.) Percent of respondents Number American Indian or Alaskan Native 3% N=16 Asian, Asian Indian or Pacific Islander 4% N=22 Black or African American 2% N=13 White or Caucasian 91% N=512 Other 2% N=11 Total may exceed 100% as respondents could select more than one response. 67

2013 Washington Residential Survey Report of Results Table 33: Question D7 Which category contains your age? Percent of respondents Number 18-24 3% N=17 25-34 22% N=124 35-44 15% N=87 45-54 26% N=149 55-64 15% N=88 65-74 9% N=52 75 + 10% N=54 Total 100% N=570 Table 34: Question D8 What is your gender? Percent of respondents Number Female 51% N=287 Male 49% N=278 Total 100% N=565 Table 35: Question D9 How many of each of the following, including yourself, live in your household? One Two Three Four Five or more None Total Children age 17 years and under 23% N=78 31% N=107 8% N=28 2% N=8 1% N=4 34% N=117 100% N=341 Adults under age 65 years 22% N=102 57% N=259 9% N=41 3% N=13 2% N=7 7% N=33 100% N=455 Adults age 65 years and over 26% N=66 17% N=44 0% N=1 0% N=0 1% N=3 55% N=141 100% N=255 Table 36: Question D10 Please indicate your household's annual income: Percent of respondents Number Under $25,000 11% N=62 $25,000-$49,999 16% N=84 $50,000-$74,999 22% N=117 $75,000-$99,999 14% N=78 $100,000-$124,999 13% N=72 $125,000-$149,999 9% N=47 $150,000-$199,999 6% N=33 $200,000 or more 9% N=46 Total 100% N=538 68

2013 Washington Residential Survey Report of Results Frequencies Including Don t Know Responses Table 37: Question 1 How would you rate the overall quality of life in Washington? Percent of respondents Number Excellent 37% N=207 Good 58% N=321 Fair 4% N=20 Poor 1% N=5 Total 100% N=554 Table 38: Question 2 Please rate each of the following characteristics in Washington. Excellent Good Fair Poor Don't know Total Recreational opportunities 27% N=154 53% N=301 12% N=65 2% N=14 5% N=28 100% N=563 Employment opportunities 4% N=23 27% N=149 34% N=188 9% N=51 26% N=146 100% N=557 Washington as a place to retire 13% N=70 42% N=235 22% N=122 6% N=34 18% N=98 100% N=559 Openness and acceptance of the community toward people of diverse backgrounds 12% N=69 43% N=242 24% N=137 7% N=38 14% N=78 100% N=563 Availability of affordable housing 7% N=39 39% N=219 33% N=186 9% N=49 13% N=74 100% N=566 Rural character and natural environment 27% N=149 53% N=297 17% N=97 2% N=9 2% N=10 100% N=562 Sense of community 17% N=94 47% N=265 27% N=152 8% N=44 2% N=11 100% N=566 Overall feeling of safety in Washington 26% N=147 60% N=339 12% N=68 2% N=9 0% N=2 100% N=565 Overall image or reputation of Washington 24% N=137 58% N=328 15% N=83 1% N=7 2% N=11 100% N=566 69

2013 Washington Residential Survey Report of Results Table 39: Question 3 What one thing do you like most about living in Washington? (please select only one.) Percent of respondents Number Location 25% N=139 Open space/rural 15% N=80 Parks/lakes 7% N=40 Schools 5% N=28 People 2% N=10 My neighborhood 14% N=74 Small town feel 8% N=43 Quality of life in general 22% N=119 Other 3% N=14 Total 100% N=547 Please rate how safe or unsafe you feel in Washington. Very safe Table 40: Question 4 Somewhat safe Somewhat unsafe Very unsafe From property crimes (e.g., burglary, theft) 29% N=163 58% N=329 9% N=53 2% N=12 2% N=10 100% N=567 From violent crimes (e.g., rape, assault, robbery) 49% N=279 43% N=245 4% N=24 1% N=6 2% N=14 100% N=568 From illegal drug activity (e.g., manufacturing or selling drugs) 24% N=139 53% N=299 14% N=77 4% N=22 6% N=31 100% N=569 Don't know From drunk drivers on roads 15% N=84 55% N=315 22% N=127 3% N=16 5% N=27 100% N=569 From distracted drivers on roads 10% N=56 45% N=256 31% N=173 10% N=55 5% N=27 100% N=569 In your neighborhood 46% N=262 46% N=259 5% N=30 2% N=10 1% N=4 100% N=566 From being injured while biking or walking on roads in the county 25% N=141 52% N=295 13% N=76 5% N=27 5% N=30 100% N=569 From identity theft 14% N=81 48% N=272 21% N=118 5% N=30 12% N=70 100% N=571 Total 70

2013 Washington Residential Survey Report of Results Please rate to what degree, if at all, each of the following is a problem in Washington. Not a problem Table 41: Question 5 Minor problem Moderate problem Major problem Don't know Total Crime 15% N=83 53% N=302 24% N=138 2% N=12 6% N=33 100% N=569 Taxes 17% N=95 30% N=170 30% N=171 17% N=98 6% N=33 100% N=567 Traffic safety 24% N=133 46% N=262 22% N=126 4% N=24 3% N=18 100% N=564 Traffic congestion 22% N=126 44% N=250 25% N=140 7% N=41 2% N=12 100% N=569 Poverty 21% N=121 38% N=214 16% N=93 4% N=21 21% N=121 100% N=571 Homelessness 35% N=198 29% N=163 7% N=42 3% N=17 26% N=149 100% N=570 Foreclosed properties 11% N=63 33% N=189 28% N=157 8% N=44 20% N=116 100% N=569 Ease of travel by public transit in Washington 14% N=82 18% N=102 17% N=96 22% N=128 28% N=162 100% N=570 Table 42: Question 6 What would you say is the most serious issue facing Washington at this time? (Please select only one.) Percent of respondents Number Growth/development 17% N=92 Taxes 22% N=120 Schools 6% N=33 Traffic congestion 8% N=43 Condition of roads 8% N=43 Crime 2% N=12 Affordable housing 9% N=49 Economic development 12% N=67 Jobs 11% N=60 Other 6% N=35 Don t know 1% N=3 Total 100% N=559 71

2013 Washington Residential Survey Report of Results Please rate to what degree, if at all, each of the following is a health concern in Washington? Not at all a concern Table 43: Question 7 Minor concern Moderate concern Major concern Don't know Total Bullying 12% N=67 26% N=145 18% N=104 10% N=58 34% N=189 100% N=563 Suicide 13% N=75 30% N=166 15% N=86 6% N=32 36% N=205 100% N=564 Underage alcohol use 8% N=43 23% N=127 26% N=145 15% N=84 29% N=164 100% N=563 Alcohol abuse among adults 10% N=58 27% N=151 26% N=144 11% N=61 26% N=145 100% N=559 Illegal drug use 7% N=42 24% N=136 25% N=138 15% N=84 29% N=163 100% N=563 Prescription drug abuse 12% N=64 23% N=127 21% N=118 9% N=47 36% N=200 100% N=556 Tobacco use 17% N=93 25% N=141 24% N=136 11% N=59 23% N=129 100% N=559 Overweight children 7% N=38 25% N=138 31% N=176 16% N=92 21% N=117 100% N=560 Overweight adults 6% N=36 24% N=134 32% N=179 19% N=107 18% N=102 100% N=558 Spread of infectious diseases 18% N=98 35% N=196 15% N=84 4% N=24 28% N=157 100% N=560 Abuse and neglect of children 12% N=69 31% N=174 18% N=99 9% N=53 29% N=165 100% N=560 Abuse and neglect of seniors 15% N=84 29% N=162 17% N=94 7% N=40 33% N=183 100% N=563 Domestic violence 11% N=63 28% N=155 21% N=119 10% N=58 29% N=163 100% N=557 The health and support of seniors 14% N=80 30% N=167 20% N=112 10% N=58 26% N=147 100% N=563 The health and support of persons with disabilities 15% N=85 29% N=165 17% N=96 10% N=57 28% N=158 100% N=561 Quality of parenting skills of parents of children ages 0-17 11% N=60 29% N=160 22% N=122 14% N=81 25% N=140 100% N=562 72

2013 Washington Residential Survey Report of Results Please rate to what degree, if at all, each of the following is an environmental concern in Washington. Not at all a concern Table 44: Question 8 Minor concern Moderate concern Major concern Don't know Total Exposure to radon 22% N=123 27% N=151 14% N=80 8% N=42 29% N=165 100% N=562 Quality of outdoor air 39% N=218 32% N=183 13% N=74 8% N=44 8% N=44 100% N=562 Safety of food in public establishments 32% N=179 35% N=198 16% N=88 8% N=48 9% N=53 100% N=565 Mold contamination at home or at work 29% N=163 31% N=174 19% N=110 6% N=32 16% N=89 100% N=568 Proper disposal of garbage 41% N=233 29% N=162 14% N=82 7% N=41 9% N=50 100% N=568 Quality of drinking water 27% N=156 25% N=141 22% N=126 20% N=115 5% N=30 100% N=567 Quality of water in lakes and streams 15% N=84 28% N=157 26% N=150 24% N=134 8% N=43 100% N=568 Table 45: Question 9 Please rate each of the following services provided by Washington. Excellent Good Fair Poor Don't know Total libraries 45% N=254 39% N=221 5% N=29 0% N=2 11% N=60 100% N=566 parks and recreation like Big Marine Park Reserve, Lake Elmo Park Reserve, or St. Croix Bluffs Regional Park 48% N=272 35% N=202 4% N=25 1% N=6 11% N=66 100% N=571 Trail and bikeway system like Hardwood Creek Regional Trail 34% N=193 33% N=190 5% N=29 2% N=9 26% N=145 100% N=566 Condition of roads such as Manning Avenue, Radio Drive, or Bailey Road 16% N=90 47% N=264 25% N=144 7% N=39 5% N=31 100% N=567 911 dispatch services 26% N=149 30% N=173 6% N=33 1% N=3 37% N=212 100% N=570 Sheriff services 24% N=137 33% N=188 6% N=36 2% N=12 34% N=194 100% N=567 Employment support services 6% N=35 16% N=91 13% N=74 4% N=23 61% N=344 100% N=567 Recycling and drop-off services at the Environmental Center 32% N=180 31% N=175 13% N=73 4% N=21 21% N=117 100% N=567 Snow and ice removal on roads 19% N=108 46% N=264 21% N=120 9% N=54 4% N=22 100% N=568 Records, vital statistics, licensing, and vehicle registration 28% N=162 50% N=286 10% N=57 2% N=13 9% N=52 100% N=569 73

2013 Washington Residential Survey Report of Results Please rate each of the following services provided by Washington. Excellent Good Fair Poor Don't know Total Disaster preparedness 7% N=37 22% N=127 11% N=62 3% N=15 58% N=328 100% N=569 Services provided to veterans 6% N=33 14% N=81 9% N=50 2% N=14 69% N=392 100% N=570 Services provided to older adults 7% N=39 19% N=105 11% N=65 4% N=22 59% N=337 100% N=567 Overall quality of services provided by Washington 17% N=95 57% N=326 19% N=109 1% N=8 6% N=33 100% N=570 Table 46: Question 10 Have you visited, telephoned, or emailed any Washington government facility within the last 12 months? Percent of respondents Number Yes 51% N=281 No 49% N=271 Total 100% N=552 Table 47: Question 11 What was your impression of the employee(s) of Washington in your most recent contact? (Rate each characteristic below.) Excellent Good Fair Poor Don't know Knowledge 43% N=127 42% N=124 9% N=28 4% N=13 2% N=5 100% N=297 Responsiveness 42% N=125 41% N=120 11% N=34 5% N=13 1% N=4 100% N=296 Courtesy 44% N=130 39% N=114 12% N=37 4% N=11 2% N=5 100% N=297 Overall impression 41% N=121 40% N=118 13% N=38 5% N=15 1% N=4 100% N=297 Total 74

2013 Washington Residential Survey Report of Results Table 48: Question 12 If you have visited a Washington License Center for services like a driver's license renewal, car registration, passport, or to pay property taxes, which location did you go to on your most recent visit? Percent of respondents Number Not applicable 15% N=42 Woodbury 44% N=123 Stillwater 29% N=80 Forest Lake 10% N=28 Don't know 2% N=6 Total 100% N=280 Table 49: Question 13 How reasonable or unreasonable did you consider your waiting time for service to be? Percent of respondents Number Very reasonable 70% N=321 Somewhat reasonable 24% N=108 Somewhat unreasonable 2% N=11 Very unreasonable 2% N=11 Don't know 1% N=5 Total 100% N=456 Table 50: Question 14 Please rate the overall quality of your most recent Washington License Center experience. Percent of respondents Number Excellent 56% N=256 Good 36% N=166 Fair 7% N=31 Poor 1% N=6 Total 100% N=458 75

2013 Washington Residential Survey Report of Results Table 51: Question 15 Please rate the following categories of Washington government performance. Excellent Good Fair Poor Don't know Total The job Washington government does at informing residents 15% N=75 53% N=265 18% N=88 2% N=8 12% N=61 100% N=496 The job Washington government does at listening to residents 6% N=29 29% N=144 22% N=109 5% N=25 38% N=188 100% N=495 My knowledge of the work of the Washington Board 4% N=21 18% N=87 24% N=116 18% N=90 36% N=178 100% N=493 The value of services for the taxes paid to Washington 7% N=35 30% N=145 33% N=160 7% N=33 24% N=115 100% N=488 The job Washington government does at managing tax dollars 7% N=37 27% N=134 29% N=141 8% N=40 29% N=140 100% N=492 The value of Washington services to the quality of life in my neighborhood 9% N=43 46% N=227 24% N=119 5% N=26 16% N=78 100% N=493 Supporting the quality of life in Washington 11% N=54 49% N=243 21% N=102 4% N=18 16% N=78 100% N=495 Table 52: Question 16 To what extent do you approve or disapprove of the job the Washington Board is doing? Percent of respondents Number Strongly approve 11% N=59 Somewhat approve 43% N=233 Somewhat disapprove 6% N=32 Strongly disapprove 1% N=4 Don't know 39% N=214 Total 100% N=542 76

2013 Washington Residential Survey Report of Results Please rate the extent to which you use each of the following as sources of information about Washington government, if at all. Table 53: Question 17 Not a source Minor source Major source Don't know Total Cable access programming 55% N=297 20% N=109 7% N=37 18% N=96 100% N=540 Daily newspapers 29% N=159 32% N=172 28% N=150 11% N=58 100% N=539 Washington Web site (www.co.washington.mn.us) 28% N=152 39% N=213 21% N=114 12% N=66 100% N=544 Weekly community newspapers 28% N=149 32% N=174 29% N=155 11% N=59 100% N=537 Community meetings 60% N=322 19% N=103 4% N=22 17% N=94 100% N=541 Washington Newsletter Staying in Touch 19% N=101 38% N=205 35% N=190 9% N=46 100% N=542 Phone calls to Washington 52% N=278 24% N=127 8% N=43 17% N=91 100% N=539 Other online news sources 42% N=227 28% N=151 14% N=73 17% N=90 100% N=542 Television news broadcasts 30% N=163 37% N=200 21% N=112 13% N=69 100% N=544 listservs and other electronic newsletters 59% N=317 16% N=88 6% N=30 20% N=106 100% N=541 Social Media like Facebook and Twitter 63% N=339 14% N=79 7% N=37 16% N=88 100% N=543 Table 54: Question 18 What kind of Washington service or information would you like to access via the Internet? (Please check all that apply.) Percent of respondents Number Park information (e.g., reservation at a regional park facility) 70% N=369 Garbage and recycling 56% N=296 Information about services 60% N=316 Pay fees, fines, or property taxes 59% N=314 General information about the county 56% N=297 Meeting calendar, agenda, and/or minutes 37% N=197 Budget documents 35% N=185 Services for senior citizens 38% N=199 Access public records 43% N=226 Online recording of vital records (birth, death, marriage) 37% N=195 Road/bridge construction projects 53% N=281 Renew or apply for a license, permit, or other application 64% N=335 Access library resources 56% N=296 77

2013 Washington Residential Survey Report of Results What kind of Washington service or information would you like to access via the Internet? (Please check all that apply.) Percent of respondents Number Research property sales/information 54% N=283 Other 11% N=57 No internet or computer 5% N=25 Total may exceed 100% as respondents could select more than one response. Table 55: Question 19 What funding source do you believe should primarily pay for the cost of transit improvements in Washington? (Please select only one.) Percent of respondents Number State sales tax 17% N=94 State income tax 9% N=49 Local property tax 5% N=28 Local sales tax 7% N=37 User fees 25% N=139 None of these 7% N=39 Don't know 32% N=177 Total 100% N=563 Table 56: Question 20 To what extent do you support or oppose the playing a larger role in economic development and providing financial support to do so?) Percent of respondents Number Strongly support 15% N=87 Somewhat support 41% N=228 Somewhat oppose 16% N=90 Strongly oppose 10% N=56 Don't know 18% N=102 Total 100% N=563 78

2013 Washington Residential Survey Report of Results Table 57: Question 21 How familiar are you, if at all, with the services and activities available to older adults in your community? Percent of respondents Number Very familiar 2% N=14 Somewhat familiar 34% N=194 Not at all familiar 64% N=362 Total 100% N=569 Table 58: Question 22 How likely or unlikely are you to remain in your current home as you grow older than age 65? Percent of respondents Number Very likely 27% N=154 Somewhat likely 23% N=128 Somewhat unlikely 14% N=77 Very unlikely 28% N=156 Don't know 9% N=50 Total 100% N=565 79

2013 Washington Residential Survey Report of Results Washington Library offers a variety of services and loans materials in multiple formats. How important, if at all, is it to you for the to invest public funds in each of the following services? Essential Table 59: Question 23 Very important Somewhat important Not at all important Don't know Total Downloadable ebooks (e.g., for a Kindle, Nook, ipad, or tablet) 13% N=71 23% N=130 28% N=157 24% N=134 12% N=65 100% N=557 Downloadable audiobooks (e.g., for an ipod, smartphone, or mp3 player) 10% N=56 22% N=120 28% N=155 28% N=153 13% N=71 100% N=556 Audiovisual materials including audiobooks, music and movies on CD or DVD 9% N=48 23% N=129 33% N=183 24% N=132 11% N=59 100% N=551 Online access to magazines, newspapers and research databases 13% N=71 28% N=156 31% N=170 18% N=97 10% N=58 100% N=551 Access to government information and forms such as tax forms 20% N=108 32% N=174 28% N=156 12% N=68 8% N=46 100% N=552 Free computer and Wireless access 24% N=133 28% N=154 22% N=122 17% N=94 9% N=51 100% N=554 Children's programs including Storytimes 17% N=95 32% N=176 26% N=142 15% N=81 11% N=60 100% N=554 Adult programs and classes 11% N=59 31% N=170 37% N=203 12% N=66 10% N=55 100% N=554 Staff assistance in-person, by email, phone and online chat 16% N=90 31% N=170 34% N=187 10% N=55 9% N=51 100% N=554 Online job search assistance 14% N=75 27% N=148 29% N=161 16% N=91 14% N=79 100% N=555 Online homework assistance 12% N=67 24% N=131 27% N=152 23% N=131 14% N=76 100% N=556 Meeting and conference room use 9% N=48 19% N=103 37% N=203 22% N=120 14% N=80 100% N=554 Library express, pickup of library materials in automated lockers 6% N=35 15% N=86 27% N=152 31% N=174 19% N=108 100% N=554 80

2013 Washington Residential Survey Report of Results How important, if at all, is it for each of the following park activities and services to be provided by Washington? Essential Table 60: Question 24 Very important Somewhat important Not at all important Off-road trail system that connects communities, county park system, and other destinations 17% N=96 39% N=221 30% N=170 8% N=43 6% N=32 100% N=562 Protection and management of natural areas such as woodlands, prairies, and wetlands 37% N=209 39% N=218 16% N=92 3% N=15 5% N=30 100% N=564 Renting equipment such as snowshoes, canoes, and bikes 5% N=30 24% N=136 43% N=241 21% N=117 7% N=38 100% N=562 Don't know Food concessions 4% N=23 15% N=83 36% N=201 38% N=211 7% N=40 100% N=557 Community events such as Bluegrass Festival and Explore Your Parks Day 10% N=57 30% N=167 39% N=221 12% N=70 9% N=48 100% N=563 Programs for learning about nature and outdoor recreation 13% N=75 35% N=196 38% N=214 9% N=49 6% N=31 100% N=565 Other 40% N=11 53% N=14 3% N=1 0% N=0 4% N=1 100% N=27 Total Table 61: Question D1 How long have you lived in Washington? Percent of respondents Number Less than 2 years 11% N=64 2-5 years 13% N=75 6-10 years 12% N=68 11-15 years 15% N=86 16-20 years 13% N=71 Over 20 years 36% N=204 Total 100% N=569 81

2013 Washington Residential Survey Report of Results Table 62: Question D2 Which of the following best describes you? Percent of respondents Number Employed full-time 61% N=346 Employed part-time 11% N=65 Homemaker 4% N=21 Retired 21% N=117 Student 1% N=6 Unemployed, looking for work 2% N=13 Total 100% N=567 Table 63: Question D3 Which best describes the building you live in? Percent of respondents Number One family house detached from any other houses 71% N=404 House attached to one or more houses (e.g., a duplex or townhome) 12% N=71 Building with two or more apartments or condos 15% N=85 Manufactured or mobile home 0% N=1 Other 1% N=8 Total 100% N=568 Table 64: Question D4 Is this house, duplex, townhome, apartment or mobile home... Percent of respondents Number Rented for cash or occupied without cash payment 18% N=95 Owned by you or someone in this house with a mortgage or free and clear 82% N=447 Total 100% N=542 Table 65: Question D5 Are you Spanish, Hispanic or Latino? Percent of respondents Number No, not Spanish, Hispanic or Latino 98% N=542 Yes, I consider myself to be Spanish, Hispanic or Latino 2% N=11 Total 100% N=553 82

2013 Washington Residential Survey Report of Results Table 66: Question D6 What is your race? (Mark one or more races to indicate what race you consider yourself to be.) Percent Number American Indian or Alaskan Native 3% N=16 Asian, Asian Indian or Pacific Islander 4% N=22 Black or African American 2% N=13 White or Caucasian 91% N=512 Other 2% N=11 Total may exceed 100% as respondents could select more than one response. Table 67: Question D7 Which category contains your age? Percent of respondents Number 18-24 3% N=17 25-34 22% N=124 35-44 15% N=87 45-54 26% N=149 55-64 15% N=88 65-74 9% N=52 75 + 10% N=54 Total 100% N=570 Table 68: Question D8 What is your gender? Percent of respondents Number Female 51% N=287 Male 49% N=278 Total 100% N=565 83

2013 Washington Residential Survey Report of Results Table 69: Question D9 How many of each of the following, including yourself, live in your household? One Two Three Four Five or more None Total Children age 17 years and under 23% N=78 31% N=107 8% N=28 2% N=8 1% N=4 34% N=117 100% N=341 Adults under age 65 years 22% N=102 57% N=259 9% N=41 3% N=13 2% N=7 7% N=33 100% N=455 Adults age 65 years and over 26% N=66 17% N=44 0% N=1 0% N=0 1% N=3 55% N=141 100% N=255 Table 70: Question D10 Please indicate your household's annual income: Percent of respondents Number Under $25,000 11% N=62 $25,000-$49,999 16% N=84 $50,000-$74,999 22% N=117 $75,000-$99,999 14% N=78 $100,000-$124,999 13% N=72 $125,000-$149,999 9% N=47 $150,000-$199,999 6% N=33 $200,000 or more 9% N=46 Total 100% N=538 84

2013 Washington Resident Survey Report of Results A PPENDIX D: COMPARISON WITH OTHER PARTICIPATING C OUNTIES Questions asked by more than one Minnesota in 2013 are included below for comparison. Cells with grey shading indicate statistically significant differences. Please rate each of the following aspects of quality of life in the county. Average rating (0=poor, 100=excellent). Table 71: Aspects of Quality of Life Washington Dakota Olmsted Scott St. Louis How would you rate your overall quality of life in the? 77 76 73 69 66 The as a place to live NA 77 72 75 67 As a place to raise children NA NA 72 71 66 As a place to work NA NA 71 52 50 The as a place to retire 58 60 53 55 54 Your neighborhood as a place to live NA NA NA 74 NA Openness and acceptance toward people of diverse backgrounds 57 58 57 61 42 Recreational opportunities in the 70 68 NA 67 67 Employment opportunities 45 50 58 42 32 Educational opportunities NA 63 63 NA 58 Economic health of the NA 60 NA NA NA Availability of quality affordable housing 50 53 50 51 42 Availability of affordable quality child care NA NA 51 52 NA Availability of affordable health care NA NA 70 53 NA Ease of travel by public transit NA 45 NA 43 NA Overall image or reputation of the 69 66 NA NA 54 Access to higher education resources NA NA NA 52 NA Cost of living in the NA NA NA NA 40 Rural character and natural environment 69 NA NA NA NA Sense of community 58 57 NA NA NA Overall feeling of safety in the 70 NA NA NA NA 85

What one thing do you like most about living in the county? 2013 Washington Resident Survey Report of Results Table 72: Like Most about Living in Washington Dakota Olmsted Scott St. Louis Home NA 0% NA NA NA Job opportunities NA NA 0% NA NA Location 25% 38% 21% 30% NA My neighborhood/community 13% 10% 5% 7% NA Open space 14% 7% 3% 16% NA Parks/lakes 7% 7% 7% 9% NA People 2% 2% 4% NA NA Quality of life in general 21% 16% 37% NA NA Rural character NA 4% 11% NA NA Safe NA 0% NA NA NA Schools 5% 6% 2% 3% NA Services NA NA 3% 0% NA Small town feel 8% 6% NA 26% NA Unsure NA 0% NA NA NA Low taxes 3% 3% 0% NA NA Healthcare/Mayo Clinic NA NA 0% NA NA Convenience, access NA NA NA 8% NA Other 3% 1% 6% 2% NA Total 100% 100% 100% 100% NA Note: Statistical significance not tested Table 73: Perceptions of Community Safety Please rate how safe or unsafe you feel in the. Average rating (0=very unsafe, 100=very safe). Washington Dakota Olmsted Scott St. Louis In your home NA NA 87 88 NA While in your neighborhood 79 80 81 83 NA From property crimes (e.g., burglary, theft) 72 70 64 73 63 From violent crimes (e.g., rape, assault, robbery) 81 80 68 81 68 From illegal drug activity (e.g., manufacturing or selling drugs) 68 66 61 66 47 From identity theft 60 62 59 NA NA From domestic violence NA 83 NA NA NA From illegal use of prescription drugs NA 73 NA NA NA From drunk or impaired drivers on roads 62 56 55 61 45 From distracted drivers on roads 53 49 48 50 35 From motor vehicle crashes on roads NA 60 NA NA NA 86

2013 Washington Resident Survey Report of Results Please rate how safe or unsafe you feel in the. Average rating (0=very unsafe, 100=very safe). Washington Dakota Olmsted Scott St. Louis From environmental hazards, including toxic waste NA NA 73 NA NA From being injured while biking or walking on roads in the county 67 62 NA NA NA Traveling within the NA NA NA 80 NA While using the parks and trails NA 78 67 76 NA Please rate to what degree, if at all, each of the following is a health concern in the county. Average rating (0=not at all a concern, 100=major concern). Table 74: Health Concerns St. Louis Washington Dakota Olmsted Scott Depression NA NA 58 NA 66 Exposure to pollution in the water NA 37 38 21 NA Tobacco use 46 31 47 27 58 Suicide 40 29 46 29 55 Underage alcohol use 56 48 58 49 71 Alcohol abuse among adults 50 44 56 47 69 Illegal drug use 55 49 64 55 77 Bullying 47 49 58 52 68 The health and support of older adults 45 42 52 47 66 The health and support of persons with disabilities 44 41 49 45 62 Quality of parenting skills of parents of children ages 0-17 51 51 57 47 69 Overweight adults and children NA 58 NA 53 NA Overweight children 58 NA 70 NA 69 Overweight adults 59 NA 68 NA 73 Abuse and neglect of children 45 47 59 46 67 Abuse and neglect of older adults 41 43 52 NA 61 Abuse and neglect of vulnerable adults NA NA NA 41 NA Unplanned pregnancy NA NA 51 NA 60 Mental illness/mental health issues NA NA 56 46 NA The adequacy of school readiness for children NA NA 48 NA NA Sexually transmitted diseases NA NA 45 34 54 Drinking and driving NA NA 64 NA NA Distracted driving NA NA 72 NA NA Motor vehicle crashes NA NA 54 NA NA Domestic violence 48 NA 57 47 66 Abuse of prescription drugs 47 NA NA 46 69 Pedestrian and bicyclist safety NA NA NA NA 47 Spread of infectious diseases 36 36 NA NA NA 87

2013 Washington Resident Survey Report of Results What do you feel is the most serious issue facing the at this time? Table 75: Most Serious Issue Facing the Washington Dakota Olmsted Scott St. Louis Affordable housing 9% 6% 2% 9% NA Amount of county services NA 5% 7% NA NA Condition of roads/infrastructure 8% 2% 7% 7% 10% Crime 2% 14% 22% 22% 4% Violent crime NA NA NA 6% NA Economic development 12% 6% 2% NA 6% Growth/development 17% NA NA NA 5% Jobs 11% 7% 6% NA 24% Politics/political issues NA NA 10% NA NA Preserving natural areas/protecting natural resources NA 3% 2% NA NA Quality of county services NA 0% NA NA NA Health and safety/safety NA NA 7% NA NA Schools 6% 3% 4% 10% 3% Taxes 22% 16% 9% 35% 14% Teen drug/alcohol use NA 1% NA NA NA Traffic congestion 8% 9% NA 12% NA No issue NA 2% 1% NA NA Health NA 5% NA NA 2% Sense of community NA 9% 11% NA NA Government spending NA 4% NA NA 13% Mining NA NA NA NA 4% Poverty/homelessness NA NA NA NA 0% Bad driving NA NA 2% NA NA Other 6% 7% 9% NA 14% Total 100% 100% 100% 100% 100% Note: Statistical significance not tested Table 76: Financial Status Washington Dakota Olmsted Scott St. Louis Do you think that a year from now you and your household will be better off financially or worse off, or just about the same as now? Average rating (0=much worse, 100=much better). NA 52 NA 52 NA 88

2013 Washington Resident Survey Report of Results Please rate each of the following services provided by the county. Average rating (0=poor, 100=excellent). Table 77: Services Washington Dakota Olmsted Scott St. Louis Maintenance of roads NA NA 53 NA 40 libraries 81 84 NA 75 NA parks and recreation 82 81 70 73 NA Trail and bikeway system 78 78 NA 63 NA Condition of roads 59 63 NA 54 NA Snow and ice removal on roads 59 65 58 60 53 911 dispatch services 77 77 NA 77 72 Sheriff services 74 77 63 69 65 Employment support services 54 51 NA 52 43 Financial assistance for lowincome families NA 57 50 53 43 Services at the recycling center/zone 72 70 71 NA 57 Public transportation/transit services NA 51 NA 50 NA Self-service options on the Web site NA 60 56 63 52 Records, vital statistics, licensing, and vehicle registration 72 65 65 64 NA Licensing and vehicle registration NA NA NA NA 59 Records and vital statistics NA NA NA NA 55 Disaster preparedness and response 59 62 60 60 52 Services provided to veterans 58 59 51 58 46 Services provided to older adults 57 58 55 NA 48 Protection of recreational and drinking water NA NA 64 62 NA Land use services, including building and conditional use permitting NA NA 54 NA 45 Probation monitoring NA NA 48 57 NA Assessment process/property tax system NA 43 48 NA 31 Child protection services NA NA 57 58 47 Mental health services NA NA 49 NA NA Public health NA NA 58 NA 51 Drug and alcohol services NA NA 52 NA NA Adult protective services NA NA 53 NA NA Preventing youth crime NA NA NA 48 NA Information about the work of the Board NA NA NA NA 42 89

2013 Washington Resident Survey Report of Results Please rate each of the following services provided by the county. Average rating (0=poor, 100=excellent). Washington Dakota Olmsted Scott St. Louis On-site wastewater and septic permitting NA NA NA NA 43 Management of -owned land NA NA NA NA 47 Services to youth/children and families NA NA NA NA 39 Overall quality of services provided by the 65 62 58 60 46 Table 78: Contact with the Washington Dakota Olmsted Scott St. Louis Have you visited, telephoned, or emailed any government office within the last 12 months? Percent who said "yes." 51% 39% 41% 44% 41% Please select the office contacted, choosing the most recent if more than one contacted in the last 12 months. Table 79: Department Contacted Washington Dakota Olmsted Scott St. Louis Adult & Family Services NA NA 10% NA 4% Board/Administration NA NA 2% NA 2% Family Support & Assistance/Financial Assistance NA NA 9% NA 8% Planning/Planning and Community Development NA NA 4% NA 3% Recording & Abstracting/Recorder NA NA 6% NA 3% Vital Records NA NA 16% NA NA Child & Family Services NA NA 3% NA 3% Election & Voter Registration NA NA 13% NA NA Finance NA NA 0% NA NA Property Assessment/Assessor NA NA 5% NA 28% Real Estate Tax Collection NA NA 7% NA NA Community Correction NA NA NA NA 2% Environmental Resources NA NA 3% NA 2% Human Resources NA NA 3% NA 6% Public Health NA NA 2% NA 1% Sheriff's Office NA NA 7% NA 5% Attorney NA NA 1% NA 3% Facilities & Building Operations NA NA 1% NA NA 90

2013 Washington Resident Survey Report of Results Please select the office contacted, choosing the most recent if more than one contacted in the last 12 months. Washington Dakota Olmsted Scott St. Louis Information Technology Solutions (ITS) NA NA 0% NA NA Public Works & Engineer NA NA 5% NA 5% Veterans' Services NA NA 1% NA 3% Auditor NA NA NA NA 11% Land and Minerals NA NA NA NA 5% DMV NA NA NA NA 1% Other NA NA NA NA 4% Total NA NA 100% NA 100% Note: Statistical significance not tested Table 80: Employee Characteristics What was your impression of the employee(s) of the in your most recent contact? Average rating (0=poor, 100=excellent). Washington Dakota Olmsted Scott St. Louis Knowledgeable 75 73 72 74 68 Responsive 74 70 69 73 64 Courteous 75 71 72 75 65 Overall impression 73 70 70 74 63 Table 81: Perceptions of Government Please rate the following categories of the government performance. Average rating (0=poor, 100=excellent). Washington Dakota Olmsted Scott St. Louis The job the government does of providing information to residents 65 61 56 58 43 The job the government does of listening to residents 52 54 46 49 35 The value of services for the taxes paid to the 50 54 46 42 34 The job the government does at managing tax dollars 49 52 43 41 30 The value of the services to the quality of life in my neighborhood 56 60 NA 56 NA Overall confidence in the government NA 58 NA NA 39 Generally acting in the best interest of the community NA 60 50 NA NA 91

2013 Washington Resident Survey Report of Results Please rate the following categories of the government performance. Average rating (0=poor, 100=excellent). Washington Dakota Olmsted Scott St. Louis My knowledge of the work of the Board 38 NA 47 NA NA Effectively planning for the future NA NA 48 NA 32 Working through priority issues facing the NA NA 49 NA NA Supporting the quality of life in the 60 NA NA NA 41 Table 82: Approval of Board Washington Dakota Olmsted Scott St. Louis To what extent do you approve or disapprove of the job the government is doing? Average rating (0=strongly disapprove, 100=strongly approve). 69 68 NA NA 57 Table 83: Potential Information Sources Please rate the extent to which you use each of the following as sources of information about government, if at all. Percent using as a minor or major source. Washington Dakota Olmsted Scott St. Louis Board meetings on local cable television 33% 26% 28% 26% 30% Cable broadcasts of the Board meetings NA NA NA 21% NA Daily newspapers 67% 72% 83% 65% 85% The Web site 68% 73% 54% 64% 49% Weekly community newspapers 69% 76% NA 82% 73% Community meetings 28% 32% 40% 30% 41% The Newsletter 80% 77% NA 74% NA Phone calls to the 38% 42% 39% NA 44% Other online news sources 50% 49% NA 42% NA Television news broadcasts 66% 66% 86% 68% NA Other county residents (such as neighbors or friends) NA NA 81% NA 81% employees NA NA 42% 40% 48% The radio NA NA 74% 40% 69% Reports, flyers or brochures NA NA 63% NA 61% listservs and other electronic newsletters 27% NA 25% NA NA Social Media like Facebook and Twitter 25% NA 28% NA NA 92

2013 Washington Resident Survey Report of Results Table 84: Top Preference for Contact Which one of the following methods would you prefer using if you wanted to contact the government for a Washington Dakota Olmsted St. Louis Scott suggestion or concern? Call a commissioner NA NA 15% 14% 19% Call a staff person NA NA 25% 34% 31% Go to a public meeting NA NA 12% 4% 7% Appointment to a advisory committee NA NA NA 1% NA Send an email NA NA 21% 40% 28% Social Media outlets NA NA NA 2% 12% Fill out an online survey NA NA 0% 3% NA Provide feedback online, during web streams of meetings NA NA 1% 1% NA Other NA NA 4% 2% 2% Web site NA NA 22% 0% 0% Total NA NA 100% 100% 100% Note: Statistical significance not tested Table 85: Desired Internet Service Information What kind of service or information would you like to access via the Internet? Washington Dakota Olmsted Scott St. Louis Recycling information 58% 71% NA 56% NA Information about services 61% 64% NA 73% NA Property sales/information 55% 53% NA 59% NA Road/bridge construction projects 55% 61% NA NA NA Contacting departments or staff NA 47% NA NA NA budget information 36% 40% NA 74% NA Information about services for older adults 39% 40% NA NA NA Information about the Jail or its inmates NA 22% NA NA NA Access public records 44% NA NA 50% NA Statistics about crime NA NA NA 62% NA Statistics about health NA NA NA 43% NA Meeting calendars, agendas, or minutes 38% NA NA 42% NA General information about the county 58% NA NA NA NA Other information 11% 7% NA 7% NA Pay fees, fines, or property taxes 61% 55% NA 61% NA Reserve park facilities 72% 53% NA 73% NA Online recording of vital records (birth, death, marriage) 38% 36% NA 49% NA Renew or apply for a license, permit, or other application 65% 70% NA 73% NA Apply for a library card and/or use other library resources 57% 56% NA NA NA 93

2013 Washington Resident Survey Report of Results What kind of service or information would you like to access via the Internet? Washington Dakota Olmsted Scott St. Louis Apply for public financial assistance NA 19% NA NA NA Other service NA 3% NA 7% NA Jobs/volunteer opportunities NA NA NA 1% NA Total may exceed 100% as respondents could select more than one option. Note: Statistical significance not tested Table 86: Importance of Parks Services How important, if at all, is it for each of the following activities and services to be provided in Parks? Average rating (0=not at all important, 100=essential). Washington Dakota Olmsted Scott St. Louis Programs for learning about nature and outdoor recreation NA 55 41 NA NA Gathering spaces in picnic grounds and shelters NA 64 NA NA NA Trail networks for hiking, biking or skiing NA 66 61 NA NA Renting park buildings and grounds (e.g. for weddings, graduations) NA 54 NA NA NA Events in parks such as candle-light skiing, Earth Day NA 47 NA NA NA Food concessions NA 31 NA NA NA Protecting/restoring woods, prairies, lakes, ponds and wetlands NA 71 NA NA NA Developing more recreational facilities in parks NA 51 NA NA NA Equipment rentals such as canoes, paddleboats, snowshoes, etc. NA NA 42 NA NA Opportunities to hunt and/or fish NA NA 48 NA NA Local food production such as community gardens NA NA 51 NA NA Overnight accommodations for tents, RVs or camper cabins NA NA 42 NA NA Table 87: Support for Property Tax to Maintain Services Washington Dakota Olmsted Scott St. Louis To what extent would you support or oppose an increase in your property tax if it were needed to maintain services at their current levels? (Percent strongly or somewhat support) NA 41% NA 38% 39% 94

2013 Washington Resident Survey Report of Results Table 88: Use of Recycling/Household Hazardous Waste Facility Washington Dakota Olmsted Scott St. Louis Have you or any member of your household used the services at the recycling center/household hazardous waste facility in the last 12 months? Percent who said "yes." NA 43% 63% 27% NA Table 89: Reasons Why Household Has Not Used the Recycling/Household Hazardous Waste Facility Which one of the following potential reasons best describes why your household has not used the recycling center/household hazardous waste facility in the last 12 months? Washington Dakota Olmsted Scott St. Louis Unfamiliar NA 48% 29% 39% NA Inconvenient days/hours/location NA 8% 4% 9% NA Don t know what items can be brought there NA 5% 5% NA NA Did not want to pay fees NA 6% 9% NA NA Too far NA 5% 5% 5% NA Did not have anything to drop off NA 25% 29% 56% NA Used a different facility NA 3% 19% NA NA Other/none of these NA NA NA NA NA Total may exceed 100% as respondents could select more than one option. Note: Statistical significance not tested How familiar are you, if at all, with the services and activities available to older adults in your community? Table 90: Older Adult Services Washington Dakota Olmsted Scott St. Louis Very familiar 2% 4% 7% 3% 8% Somewhat familiar 34% 35% 47% 34% 47% Not at all familiar 64% 61% 46% 63% 44% Total 100% 100% 100% 100% 100% 95

2013 Washington Resident Survey Report of Results Table 91: Ability to Pay for Assisted Living or Nursing Home Care Average rating (0=not at all confident, 100=very confident) Washington Dakota Olmsted Scott St. Louis How confident are you, if at all, that you have sufficient personal financial resources to pay for assisted living or nursing home care that you and/or other family members may require, knowing that Medicare does not pay for long-term care? NA NA 42 43 31 96

2013 Washington Resident Survey Report of Results A PPENDIX E: COMPARISONS OF SELECT QUESTIONS BY RESPONDENT C HARACTERISTIC S Geographic Crosstabulations Cells shaded grey indicate statistically significant differences between subgroups. Table 92: Ratings of Overall Quality of Life by Commissioner District Average rating (0=poor, 100=excellent) District 1 District 2 District 3 District 4 District 5 Overall How would you rate the overall quality of life in Washington? 75 77 83 69 83 77 Table 93: Ratings of Community Characteristics by Commissioner District Average rating (0=poor, 100=excellent) Please rate each of the following characteristics of Washington District 1 District 2 District 3 District 4 District 5 Overall Recreational opportunities 65 74 76 60 79 70 Employment opportunities 40 47 48 41 50 45 Washington as a place to retire 57 59 67 51 55 58 Openness and acceptance of the community toward people of diverse backgrounds 50 63 52 57 64 57 Availability of affordable housing 51 52 46 51 52 50 Rural character and natural environment 72 66 76 62 67 69 Sense of community 59 56 64 51 60 58 Overall feeling of safety in Washington 69 65 76 67 75 70 Overall image or reputation of Washington 69 65 75 63 75 69 97

2013 Washington Resident Survey Report of Results Please rate how safe or unsafe you feel in Washington Table 94: Ratings of Safety by Commissioner District Average rating (0=very unsafe, 100=very safe) District 1 District 2 District 3 District 4 District 5 Overall From property crimes (e.g., burglary, theft) 74 69 73 72 71 72 From violent crimes (e.g., rape, assault, robbery) 81 76 84 80 86 81 From illegal drug activity (e.g., manufacturing or selling drugs) 64 65 70 68 72 68 From drunk drivers on roads 59 66 58 66 63 62 From distracted drivers on roads 51 55 52 59 46 53 In your neighborhood 76 76 81 77 87 79 From being injured while biking or walking on roads in the county 65 72 62 71 68 67 From identity theft 61 61 59 62 57 60 Please rate to what degree, if at all, each of the following is a problem in Washington Table 95: Ratings of Problems by Commissioner District Average rating (0=not a problem, 100=major problem) District 1 District 2 District 3 District 4 District 5 Overall Crime 36 42 36 42 36 38 Taxes 46 40 49 59 58 50 Traffic safety 37 32 40 34 37 36 Traffic congestion 38 37 40 35 45 39 Poverty 33 39 34 42 25 34 Homelessness 20 23 26 30 20 24 Foreclosed properties 46 47 42 53 46 47 Ease of travel by public transit in Washington 58 57 59 46 56 55 98

2013 Washington Resident Survey Report of Results Please rate to what degree, if at all, each of the following is a health concern in Washington Table 96: Ratings of Health Concerns by Commissioner District Average rating (0=not at all a concern, 100=major concern) District 1 District 2 District 3 District 4 District 5 Overall Bullying 40 51 47 55 42 47 Suicide 41 41 41 43 35 40 Underage alcohol use 48 57 61 61 53 56 Alcohol abuse among adults 43 55 57 52 45 50 Illegal drug use 53 64 52 61 47 55 Prescription drug abuse 45 57 48 44 44 47 Tobacco use 43 51 48 47 41 46 Overweight children 55 66 56 56 55 58 Overweight adults 55 68 57 57 60 59 Spread of infectious diseases 34 39 38 39 32 36 Abuse and neglect of children 42 48 42 55 37 45 Abuse and neglect of seniors 42 45 42 45 33 41 Domestic violence 45 57 46 53 40 48 The health and support of seniors 46 51 45 43 42 45 The health and support of persons with disabilities 44 49 42 44 38 44 Quality of parenting skills of parents of children ages 0-17 44 61 48 56 45 51 Table 97: Ratings of Environmental Concerns by Commissioner District Average rating (0=not at all a concern, 100=major concern) Please rate to what degree, if at all, each of the following is an environmental concern in Washington District 1 District 2 District 3 District 4 District 5 Overall Exposure to radon 25 39 37 45 38 37 Quality of outdoor air 21 35 30 38 25 30 Safety of food in public establishments 30 39 35 36 29 34 Mold contamination at home or at work 30 39 34 37 31 34 Proper disposal of garbage 27 35 30 25 28 29 99

2013 Washington Resident Survey Report of Results Please rate to what degree, if at all, each of the following is an environmental concern in Washington Average rating (0=not at all a concern, 100=major concern) District 1 District 2 District 3 District 4 District 5 Overall Quality of drinking water 34 55 45 53 41 46 Quality of water in lakes and streams 50 58 65 54 47 55 Table 98: Ratings of Services by Commissioner District Average rating (0=poor, 100=excellent) Please rate each of the following services provided by Washington District 1 District 2 District 3 District 4 District 5 Overall libraries 83 80 81 76 86 81 parks and recreation like Big Marine Park Reserve, Lake Elmo Park Reserve, or St. Croix Bluffs Regional Park 81 86 84 74 86 82 Trail and bikeway system like Hardwood Creek Regional Trail 79 81 80 69 84 78 Condition of roads such as Manning Avenue, Radio Drive, or Bailey Road 62 65 62 47 58 59 911 dispatch services 77 78 79 70 80 77 Sheriff services 71 80 77 70 69 74 Employment support services 51 60 60 48 53 54 Recycling and drop-off services at the Environmental Center 66 69 75 72 76 72 Snow and ice removal on roads 55 64 63 56 59 59 Records, vital statistics, licensing, and vehicle registration 70 73 70 69 79 72 Disaster preparedness 62 60 62 51 61 59 Services provided to veterans 59 50 66 54 59 58 Services provided to older adults 57 51 61 55 57 57 Overall quality of services provided by Washington 62 68 68 59 67 65 100

2013 Washington Resident Survey Report of Results Demographic Crosstabulations Cells shaded grey indicate statistically significant differences between subgroups. Average rating (0=poor, 100=excellent) Table 99: Ratings of Overall Quality of Life by Respondent Demographic Characteristics Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall How would you rate the overall quality of life in Washington? 74 76 79 79 72 69 79 76 79 77 76 79 77 Please rate each of the following characteristics of Washington. Average rating (0=poor, 100=excellent) Table 100: Ratings of Community Characteristics by Respondent Demographic Characteristics Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall Recreational opportunities 70 71 71 72 67 63 72 69 72 70 71 70 70 Employment opportunities 40 51 46 47 40 36 47 46 46 43 43 47 45 Washington as a place to retire 54 54 60 58 59 52 59 61 56 59 60 55 58 Openness and acceptance of the community toward people of diverse backgrounds 55 56 57 59 51 49 59 60 57 53 54 60 57 Availability of affordable housing 50 48 51 52 44 38 53 54 51 47 47 54 50 101

2013 Washington Resident Survey Report of Results Please rate each of the following characteristics of Washington. Average rating (0=poor, 100=excellent) Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall Rural character and natural environment 71 69 68 69 68 67 69 73 69 65 69 69 69 Sense of community 60 58 57 58 57 49 60 60 59 55 57 59 58 Overall feeling of safety in Washington 71 73 69 71 68 67 71 74 72 65 67 73 70 Overall image or reputation of Washington 67 68 70 70 67 63 70 68 71 67 68 70 69 Please rate how safe or unsafe you feel in Washington. Average rating (0=very unsafe, 100=very safe) Table 101: Ratings of Safety by Respondent Demographic Characteristics Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall From property crimes (e.g., burglary, theft) 69 73 73 72 70 67 73 75 71 71 70 73 72 From violent crimes (e.g., rape, assault, robbery) 80 79 82 83 77 72 83 84 84 76 79 84 81 From illegal drug activity (e.g., manufacturing or selling drugs) 73 67 66 69 66 62 69 73 69 63 66 70 68 102

2013 Washington Resident Survey Report of Results Please rate how safe or unsafe you feel in Washington. Average rating (0=very unsafe, 100=very safe) Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall From drunk drivers on roads 64 60 62 62 63 60 62 65 62 60 58 66 62 From distracted drivers on roads 55 46 53 52 55 54 52 57 53 50 54 52 53 In your neighborhood 78 78 80 82 73 69 82 78 82 77 77 82 79 From being injured while biking or walking on roads in the county 70 59 68 66 71 68 67 74 66 64 65 70 67 From identity theft 63 62 59 59 65 64 60 70 59 56 60 61 60 103

2013 Washington Resident Survey Report of Results Please rate to what degree, if at all, each of the following is a problem in Washington. Average rating (0=not a problem, 100=major problem) Table 102: Ratings of Problems by Respondent Demographic Characteristics Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall Crime 32 39 40 38 39 42 37 30 37 45 41 35 38 Taxes 44 51 52 53 43 43 51 42 50 57 49 51 50 Traffic safety 32 44 36 36 35 37 36 31 36 39 36 36 36 Traffic congestion 39 44 38 38 41 44 38 36 41 40 39 39 39 Poverty 38 30 34 32 42 52 31 34 30 40 40 29 34 Homelessness 26 22 23 21 32 36 21 19 20 32 28 19 24 Foreclosed properties 44 49 47 47 46 52 46 38 47 53 51 43 47 Ease of travel by public transit in Washington 57 63 54 53 62 66 54 48 55 60 65 45 55 104

2013 Washington Resident Survey Report of Results Please rate to what degree, if at all, each of the following is a health concern in Washington. Average rating (0=not at all a concern, 100=major concern) Table 103: Ratings of Health Concerns by Respondent Demographic Characteristics Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall Bullying 48 41 47 45 53 53 45 44 45 53 53 40 47 Suicide 39 37 41 39 43 43 40 35 37 49 44 36 40 Underage alcohol use 50 56 58 55 58 62 54 47 54 65 62 50 56 Alcohol abuse among adults 52 45 50 47 59 65 47 47 45 59 54 46 50 Illegal drug use 56 52 55 53 62 66 52 52 49 67 60 51 55 Prescription drug abuse 43 43 49 45 52 52 45 44 43 56 54 40 47 Tobacco use 48 40 46 43 52 55 44 45 40 54 54 38 46 Overweight children 62 57 56 58 57 59 57 62 52 63 60 56 58 Overweight adults 63 59 58 58 61 63 59 59 55 65 62 57 59 Spread of infectious diseases 40 37 35 34 44 42 34 31 33 45 38 34 36 Abuse and neglect of children 47 51 43 42 52 54 42 42 40 54 46 43 45 Abuse and neglect of seniors 43 41 40 38 50 51 38 34 36 55 43 39 41 Domestic violence 51 45 47 45 55 62 44 44 42 59 53 43 48 The health and support of seniors 48 47 44 42 56 58 42 37 40 57 47 43 45 The health and support of persons with disabilities 45 47 43 40 54 60 40 33 41 56 48 39 44 105

2013 Washington Resident Survey Report of Results Please rate to what degree, if at all, each of the following is a health concern in Washington. Average rating (0=not at all a concern, 100=major concern) Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall Quality of parenting skills of parents of children ages 0-17 53 52 50 50 54 59 49 51 45 59 52 50 51 Please rate to what degree, if at all, each of the following is an environmental concern in Washington. Average rating (0=not at all a concern, 100=major concern) Table 104: Ratings of Environmental Concerns by Respondent Demographic Characteristics Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall Exposure to radon 35 40 37 36 39 42 36 27 38 43 36 37 37 Quality of outdoor air 34 33 27 27 35 42 27 25 29 34 32 26 30 Safety of food in public establishments 39 37 31 29 45 52 29 27 33 39 38 29 34 Mold contamination at home or at work 36 32 34 30 44 51 30 28 34 39 37 31 34 Proper disposal of garbage 31 30 28 26 36 42 26 20 32 33 33 25 29 106

2013 Washington Resident Survey Report of Results Please rate to what degree, if at all, each of the following is an environmental concern in Washington. Average rating (0=not at all a concern, 100=major concern) Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall Quality of drinking water 44 53 45 44 51 56 43 35 50 48 49 43 46 Quality of water in lakes and streams 53 58 54 54 57 62 53 42 58 60 57 52 55 Please rate each of the following services provided by Washington. Average rating (0=poor, 100=excellent) Table 105: Ratings of Services by Respondent Demographic Characteristics Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall libraries 83 79 81 80 84 83 81 86 80 79 81 82 81 parks and recreation like Big Marine Park Reserve, Lake Elmo Park Reserve, or St. Croix Bluffs Regional Park 81 83 82 83 79 75 83 83 85 78 84 80 82 Trail and bikeway system like Hardwood Creek Regional Trail 77 77 79 78 78 72 80 78 80 76 80 77 78 107

2013 Washington Resident Survey Report of Results Please rate each of the following services provided by Washington. Average rating (0=poor, 100=excellent) Length of residency 5 years or less 6 to 10 years Respondent housing unit type More than 10 years Detached Attached Rent Own Rent or own Age Gender 18-34 35-54 55+ Female Male Overall Condition of roads such as Manning Avenue, Radio Drive, or Bailey Road 60 59 58 57 62 56 59 62 56 60 59 58 59 911 dispatch services 73 82 77 77 77 73 77 74 78 77 77 77 77 Sheriff services 67 80 74 73 74 70 74 67 77 73 75 72 74 Employment support services 42 63 56 56 49 42 58 55 56 50 54 53 54 Recycling and dropoff services at the Environmental Center 71 71 72 73 67 62 73 74 73 68 73 70 72 Snow and ice removal on roads 54 54 62 60 56 52 61 54 61 62 59 60 59 Records, vital statistics, licensing, and vehicle registration 66 78 73 74 67 62 74 69 74 71 73 71 72 Disaster preparedness 50 64 61 61 56 48 61 61 59 59 60 59 59 Services provided to veterans 52 62 59 61 53 50 60 63 59 54 57 59 58 Services provided to older adults 46 56 59 60 50 44 61 64 60 51 53 60 57 Overall quality of services provided by Washington 62 66 66 66 62 59 66 66 65 64 65 65 65 108

2013 Washington Resident Survey Report of Results A PPENDIX F: BENCHMARK COMPARISONS Understanding the Benchmark Comparisons Taking the pulse of the community has little meaning without knowing what pulse rate is too high and what is too low. When surveys of service satisfaction turn up good resident evaluations, it is necessary to know how others rate their services to understand if good is good enough or if most other communities are excellent. Furthermore, in the absence of national or peer community comparisons, a jurisdiction is left with comparing its sheriff services rating to its street maintenance rating. That comparison is unfair as street maintenance always gets lower ratings than sheriff services. More illuminating is how residents ratings of sheriff services compare to opinions about sheriff services in other communities and to resident ratings over time. A sheriff department that provides the fastest and most efficient service one that closes most of its cases, solves most of its crimes, and keeps the crime rate low still has a problem to fix if the residents in the county rate sheriff services lower than ratings given by residents in other cities with objectively worse departments. Benchmark data can help that sheriff department or any department to understand how well residents think it is doing. Without the comparative data, it would be like bowling in a tournament without knowing what the other teams are scoring. Resident opinion should be used in conjunction with other sources of data about budget, population demographics, personnel, and politics to help managers know how to respond to comparative results. Comparison Data NRC s database of comparative resident opinion is comprised of resident perspectives gathered in resident surveys from approximately 500 jurisdictions whose residents evaluated local government services and gave their opinion about the quality of community life. The comparison evaluations are from the most recent survey completed in each jurisdiction; most communities conduct surveys every year or in alternating years. NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant. NRC has innovated a method for quantitatively integrating the results of surveys that we have conducted with those that others have conducted. These integration methods have been described thoroughly in Public Administration Review, Journal of Policy Analysis and Management, and in NRC s first book on conducting and using citizen surveys, Citizen Surveys: how to do them, how to use them, what they mean, published by the International City/ Management Association (ICMA). Scholars who specialize in the analysis of citizen surveys regularly have relied on NRC s work. 4 5 The method described in those publications is refined regularly and statistically tested on a growing number of citizen surveys in NRC s proprietary databases. Jurisdictions in NRC s benchmark database are distributed geographically across the country and range from small to large in population. Comparisons may be made to all jurisdictions in the database or to a subset of jurisdictions (such as only other counties), as in this report. Despite the differences in jurisdiction characteristics, all are in the business of providing local government services to residents. Though individual jurisdiction circumstances, resources, and practices vary, the objective in every community is to provide services that are so timely, tailored, and effective that residents conclude the services are of the highest quality. High ratings in any jurisdiction, like SAT scores in any teen household, bring pride and a sense of accomplishment. 4 Kelly, J. & Swindell, D. (2002). Service quality variation across urban space: First steps towards a model of citizen satisfaction, Journal of Urban Affairs, 24, 271-288. 5 Van Ryzin, G., Muzzio, D., Immerwahr, S., Gulick, L. & Martinez, E. (2004). Drivers and consequences of citizen satisfaction: An application of the American Customer Satisfaction Index Model to New York City, Public Administration Review, 64, 331-341. 109

2013 Washington Resident Survey Report of Results Washington chose to have comparisons made to all counties in the entire database. A benchmark comparison (the average rating from all the comparison jurisdictions where a similar question was asked) has been provided when a similar question on the Washington survey was included in NRC s database and there were at least five jurisdictions for which the question was asked. Putting Evaluations onto the 100-point Scale Although responses to many of the evaluative questions were made on a four-point scale with 1 representing the best rating and 4 the worst, the benchmarks are reported on a common scale where 0 is the worst possible rating and 100 is the best possible rating. The 95 percent confidence interval around an average score on the 100-point scale is no greater than plus or minus three points based on all respondents. The 100-point scale is not a percent. It is a conversion of responses to an average rating. Each response option is assigned a value that is used in calculating the average score. For example, excellent =100, good =67, fair =33 and poor =0. If everyone reported excellent, then the average rating would be 100 on the 100-point scale. Likewise, if all respondents gave a poor, the result would be 0 on the 100- point scale. If half the respondents gave a score of excellent and half gave a score of poor, the average would be in the middle of the scale (like the center post of a teeter totter) between fair and good. An example of how to convert survey frequencies into an average rating appears below. Example of Converting Responses to the 100-point Scale Response option How do you rate the as a place to raise children? Total with don t know Step1: Remove the percent of don t know responses Total without don t know Step 2: Assign scale values Step 3: Multiply the percent by the scale value Step 4: Sum to calculate the average rating Excellent 32% =32 (100-11)= 36% 100 =36% x 100 = 36 Good 46% =46 (100-11)= 52% 67 =52% x 67 = 35 Fair 9% =9 (100-11)= 10% 33 =10% x 33 = 3 Poor 2% =2 (100-11)= 2% 0 =2% x 0 = 0 Don t know 11% -- Total 100% 100% 74 How do you rate the as a place to raise children? 0% 2% 32% 66% 0 Poor 33 Fair 67 Good 74 100 Excellent 110

2013 Washington Resident Survey Report of Results Interpreting the Results Average ratings are compared when similar questions are included in NRC s database, and there are at least five jurisdictions in which the question was asked. Where comparisons are available, three numbers are provided in the table. The first column is Washington s rating on the 100-point scale. The second column is the rank assigned to the s rating among jurisdictions where a similar question was asked. The third column is the number of jurisdictions that asked a similar question. The fourth column shows the benchmark, followed by a comparison of Washington s average rating (column one) to this benchmark. Where comparisons for quality ratings were available, Washington s results were generally noted as being above the benchmark, below the benchmark or similar to the benchmark. For some questions those related to resident behavior, circumstance or to a local problem the comparison to the benchmark is designated as more, similar or less (for example, the percent of residents having contacted the in the last 12 months.) In instances where ratings are considerably higher or lower than the benchmark, these ratings have been further demarcated by the attribute of much, (for example, much less or much above ). These labels come from a statistical comparison of Washington s rating to the benchmark where a rating is considered similar if it is within the margin of error, above, below, more or less if the difference between the s rating and the benchmark is greater than but no more than twice the margin of error, and much above, much below, much more or much less if the difference between Washington s rating and the benchmark is more than twice the margin of error. Benchmarks for county jurisdictions are shown in this report, municipalities or other types of jurisdictions (e.g., districts) were not included. 111

2013 Washington Resident Survey Report of Results National Benchmark Comparisons Table 106: Overall Community Quality Benchmark Washington average rating Rank Number of Jurisdictions for Comparison Comparison to benchmark How would you rate the overall quality of life in Washington? 77 6 36 Much above Table 107: Community Characteristics Benchmarks Washington average rating Rank Number of Jurisdictions for Comparison Comparison to benchmark Recreational opportunities 70 4 24 Much above Employment opportunities 45 6 25 Much above Washington as a place to retire 58 16 28 Similar Openness and acceptance of the community toward people of diverse backgrounds 57 7 22 Above Availability of affordable housing 50 6 25 Much above Rural character and natural environment 69 6 19 Much above Sense of community 58 6 21 Above Overall feeling of safety in Washington 70 4 7 Similar Overall image or reputation of Washington 69 8 25 Much above Table 108: Community Safety Benchmarks Washington average rating Rank Number of Jurisdictions for Comparison Comparison to benchmark From property crimes (e.g., burglary, theft) 72 5 25 Much above From violent crimes (e.g., rape, assault, robbery) 81 4 25 Much above In your neighborhood 79 5 6 Above 112

2013 Washington Resident Survey Report of Results Table 109: Services Benchmarks Washington average rating Rank Number of Jurisdictions for Comparison Comparison to benchmark libraries 81 2 26 Much above parks and recreation like Big Marine Park Reserve, Lake Elmo Park Reserve, or St. Croix Bluffs Regional Park 82 1 19 Much above Trail and bikeway system like Hardwood Creek Regional Trail 78 1 6 Much above Condition of roads such as Manning Avenue, Radio Drive, or Bailey Road 59 2 6 Much above Sheriff services 74 3 9 Much above Recycling and drop-off services at the Environmental Center 72 6 24 Much above Snow and ice removal on roads 59 9 22 Much above Disaster preparedness 59 13 27 Above Services provided to older adults 57 9 28 Similar Table 110: Overall Quality of Services Benchmark Washington average rating Rank Number of Jurisdictions for Comparison Comparison to benchmark Overall quality of services provided by Washington 65 11 33 Much above Table 111: Contact with Office Benchmark Washington average rating Rank Number of Jurisdictions for Comparison Comparison to benchmark Have you visited, telephoned, or emailed any Washington government office within the last 12 months? 51 11 24 Similar 113

2013 Washington Resident Survey Report of Results Table 112: Perceptions of Employees Washington average rating Rank Number of Jurisdictions for Comparison Comparison to benchmark Knowledge 75 4 29 Much above Responsiveness 74 3 27 Much above Courtesy 75 2 13 Above Overall impression 73 3 28 Much above Table 113: Public Trust Benchmarks Washington average rating Rank Number of Jurisdictions for Comparison Comparison to benchmark The job Washington government does at informing residents 65 1 7 Much above The job Washington government does at listening to residents 52 2 16 Much above The value of services for the taxes paid to Washington 50 11 32 Above The job Washington government does at managing tax dollars 49 2 7 Much above 114

2013 Washington Resident Survey Report of Results A PPENDIX G: LIST OF COUNTIES IN THE BENCHMARK C OMPARISONS Listed below are the jurisdictions included in the national county benchmark comparisons provided for Washington followed by its 2010 population according to the U.S. Census. Adams, CO... 441,603 Albemarle, VA... 98,970 Arapahoe, CO... 572,003 Arlington, VA... 207,627 Baltimore, MD... 805,029 Beltrami, MN... 44,442 Botetourt, VA... 33,148 Boulder, CO... 294,567 Brevard, FL... 543,376 Cabarrus, NC... 178,011 Carver, MN... 91,042 Charlotte, FL...159,978 Chesterfield, VA... 316,236 Dakota, MN... 398,552 Dorchester, MD... 32,618 Douglas, CO... 285,465 Escambia, FL...297,619 Gunnison, CO... 15,324 Hanover, VA... 99,863 Jackson, MI... 160,248 Jefferson, CO... 534,543 Johnson, KS... 544,179 Lane, OR... 351,715 Larimer, CO... 299,630 Lee, FL... 618,754 Los Alamos, NM... 17,950 Maricopa, AZ... 3,817,117 Marin, CA... 252,409 Mecklenburg, NC... 919,628 Montgomery, MD... 971,777 Montgomery, VA... 94,392 Olmsted, MN... 144,248 Otsego, MI... 24,164 Palm Beach, FL... 1,320,134 Pasco, FL... 464,697 Peoria, IL... 186,494 Pinal, AZ... 375,770 San Juan, NM... 130,044 Scott, MN... 129,928 St. Louis, MN... 200,226 Washington, MN... 238,136 Washoe, NV... 421,407 York, VA... 65,464 115

2013 Washington Resident Survey Report of Results A PPENDIX H: SURVEY INSTRUMENT The following pages contain the 2013 survey instrument. 116

Office of Administration P.O. Box 6 14949 62 nd Street North Stillwater, MN 55082 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO.94

Dear Washington Resident, Your household has been selected at random to participate in an anonymous citizen survey about Washington. You will receive a copy of the survey next week in the mail with instructions for completing and returning it. Public input remains a top priority for county commissioners as we make policy decisions now and in the future. Thank you in advance for helping us with this important project! Sincerely, Dear Washington Resident, Your household has been selected at random to participate in an anonymous citizen survey about Washington. You will receive a copy of the survey next week in the mail with instructions for completing and returning it. Public input remains a top priority for county commissioners as we make policy decisions now and in the future. Thank you in advance for helping us with this important project! Sincerely, Lisa Weik Chair Washington Board of Commissioners Lisa Weik Chair Washington Board of Commissioners Dear Washington Resident, Your household has been selected at random to participate in an anonymous citizen survey about Washington. You will receive a copy of the survey next week in the mail with instructions for completing and returning it. Public input remains a top priority for county commissioners as we make policy decisions now and in the future. Thank you in advance for helping us with this important project! Sincerely, Dear Washington Resident, Your household has been selected at random to participate in an anonymous citizen survey about Washington. You will receive a copy of the survey next week in the mail with instructions for completing and returning it. Public input remains a top priority for county commissioners as we make policy decisions now and in the future. Thank you in advance for helping us with this important project! Sincerely, Lisa Weik Chair Washington Board of Commissioners Lisa Weik Chair Washington Board of Commissioners

Office of Administration Washington, MN P.O. Box 6 14949 62 nd Street North Stillwater, MN 55082 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Office of Administration Washington, MN P.O. Box 6 14949 62 nd Street North Stillwater, MN 55082 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Office of Administration Washington, MN P.O. Box 6 14949 62 nd Street North Stillwater, MN 55082 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Office of Administration Washington, MN P.O. Box 6 14949 62 nd Street North Stillwater, MN 55082 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94

Dear Washington Resident: Washington wants to know what you think about your community and local government. That is why you have been randomly selected to participate in the Washington 2013 Resident Survey. Please take a few minutes to fill out the enclosed Resident Survey. Your answers will remain completely anonymous and help Washington government make decisions that affect your community. You should find the questions interesting and we will definitely find your answers useful. Please participate! To get a scientifically reliable sample of Washington residents, the adult (anyone 18 years or older) in your household who most recently had a birthday should complete this survey. Year of birth of the adult does not matter. Please have the appropriate member of the household spend a few minutes to answer all the questions and return the survey in the enclosed postage-paid envelope. National Research Center, Inc. is the external, independent firm that is conducting the survey on behalf of the. Your participation in this survey is very important especially since your household is one of only a small number of households being surveyed. If you have any questions about this survey, please contact Amanda Hollis at 651-430-6001. Please help us to keep Washington a great place to live, work and play! Thank you for your help and participation. Sincerely, Lisa Weik Chair Washington Board of Commissioners P.O. Box 6 14949 62 nd St. North Stillwater, MN 55082 Ph: 651-430-6000 www.co.washington.mn.us

Dear Washington Resident: About one week ago we sent you this survey that asks for your opinion about Washington. If you have already completed the survey and returned it, we thank you and ask you to disregard this letter. Do not complete the survey a second time. If you haven t had a chance to get to the survey, please complete it now. We are very interested in obtaining your input. Washington wants to know what you think about your community and local government. That is why you have been randomly selected to participate in the Washington 2013 Resident Survey. Please take a few minutes to fill out the enclosed Resident Survey. Your answers will remain completely anonymous and help Washington government make decisions that affect your community. You should find the questions interesting and we will definitely find your answers useful. Please participate! To get a scientifically reliable sample of Washington residents, the adult (anyone 18 years or older) in your household who most recently had a birthday should complete this survey. Year of birth of the adult does not matter. Please have the appropriate member of the household spend a few minutes to answer all the questions and return the survey in the enclosed postage-paid envelope. National Research Center, Inc. is the external, independent firm that is conducting the survey on behalf of the. Your participation in this survey is very important especially since your household is one of only a small number of households being surveyed. If you have any questions about this survey, please contact Amanda Hollis at 651-430-6001. Please help us to keep Washington a great place to live, work and play! Thank you for your help and participation. Sincerely, Lisa Weik Chair Washington Board of Commissioners P.O. Box 6 14949 62 nd St. North Stillwater, MN 55082 Ph: 651-430-6000 www.co.washington.mn.us