Specialist Homelessness Services Collection Annual Report NT Supplementary tables 2011 12 Australian Institute of Health and Welfare Canberra Cat. no. HOU 267
The Australian Institute of Health and Welfare is a major national agency which provides reliable, regular and relevant information and statistics on Australia s health and welfare. The Institute s mission is authoritative information and statistics to promote better health and wellbeing. Australian Institute of Health and Welfare 2012 This product, excluding the AIHW logo, Commonwealth Coat of Arms and any material owned by a third party or protected by a trademark, has been released under a Creative Commons BY 3.0 (CC-BY 3.0) licence. Excluded material owned by third parties may include, for example, design and layout, images obtained under licence from third parties and signatures. We have made all reasonable efforts to identify and label material owned by third parties. You may distribute, remix and build upon this work. However, you must attribute the AIHW as the copyright holder of the work in compliance with our attribution policy available at <www.aihw.gov.au/copyright/>. The full terms and conditions of this licence are available at <http://creativecommons.org/licenses/by/3.0/au/>. Enquiries relating to copyright should be addressed to the Head of the Communications, Media and Marketing Unit, Australian Institute of Health and Welfare, GPO Box 570, Canberra ACT 2601. A complete list of the Institute s publications is available from the Institute s website <www.aihw.gov.au>. ISBN 978-1-74249-390-9 Suggested citation Australian Institute of Health and Welfare 2012. Specialist Homelessness Services 2011 12. Cat. no. HOU 267. Canberra: AIHW. Australian Institute of Health and Welfare Board Chair Dr Andrew Refshauge Director David Kalisch Any enquiries about or comments on this publication should be directed to: Communications, Media and Marketing Unit Australian Institute of Health and Welfare GPO Box 570 Canberra ACT 2601 Tel: (02) 6244 1032 Email: info@aihw.gov.au Published by the Australian Institute of Health and Welfare Please note that there is the potential for minor revisions of data in this report. Please check the online version at <www.aihw.gov.au> for any amendments.
Contents Abbreviations... 2 1 Explanatory notes... 3 2 Profile of clients... 4 3 A comparison of homeless and at risk clients... 17 5 A profile of specialist homelessness agencies... 30 6 Unmet demand... 32 List of tables... 38 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 1
Abbreviations ABS AIHW ABS ACT DVA no. NSW NT Qld RA SA SAAP SAAP NDC SHSC SLK Tas Vic WA Australian Bureau of Statistics Australian Institute of Health and Welfare Australian Bureau of Statistics Australian Capital Territory Department of Veterans' Affairs number New South Wales Northern Territory Queensland Remoteness Area South Australia Supported Accommodation Assistance Program SAAP National Data Collection Specialist Homelessness Services Collection statistical linkage key Tasmania Victoria Western Australia Symbols nil or rounded to zero.. not applicable n.a. n.p. not available not publishable because of small numbers, confidentiality or other concerns about the quality of the data 2 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
1 Explanatory notes These tables relate to all clients who were assisted in the 2011 2012 reporting period by specialist homelessness agencies based in Northern Territory. Further information about the Specialist Homelessness Services Collection is available in the national data report < http://www.aihw.gov.au/homelessness-publications>. Client, support period, and presenting unit data Data presented in these tables are mainly based on clients, with some data based on support periods or client groups (or presenting units which identify clients who present together to a specialist homelessness agency, including clients who present alone and receive a service). Information on clients who are homeless, at risk of homelessness or part of a specialist interest group, is mostly client-level data and information on agencies, unmet demand and trends data is predominantly support period data. Data in tables that are adjusted for non-response have had a weighting methodology applied which results in estimated figures that are not whole numbers. As a result, all figures in these tables are rounded to the nearest whole number and client numbers in separate columns may not add to the figure for all clients due to rounding errors. Client-level data An individual client may have had more than one support period either from the same agency or from a different agency. Data from individual clients who received services from different agencies and/or at different times are matched based on a statistical linkage key (SLK). All analyses based on client data include only those clients for whom full and valid SLK data (i.e. date of birth, sex, and alpha code based on selected letters of name) are available. Clients who have more than one support period during 2011 2012 may present with different characteristics in these different support periods. For example, their main reason for seeking assistance may be domestic and family violence in their first support period, and housing crisis in the second. Where there are multiple responses to a question, some information presented is based on the client s response to the question when they first became a client of an agency in 2011 2012. Other information is based on a counting methodology that analyses the client s responses and, where these are different responses, determines the response provided most often and the client s longest support period for each month in 2011 2012. The methodology is conceptually based on the client s journey during the course of the 2011 2012 reporting period regardless of their movement between jurisdictions. Annual clientlevel data presented by jurisdiction should be interpreted with caution as the information is representative of clients who presented to that jurisdiction at any time during the reporting period and may not represent the clients characteristics exhibited when they attended for services in that particular jurisdiction. Detailed information on how specific variables were derived can be found in a technical appendix to Specialist Homelessness Services Collection: Annual report 2011 12 which is available from the additional materials tab associated with this publication on the AIHW s website <www.aihw.gov.au>. Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 3
2 Profile of clients Table NT2.1: All clients and support periods, by age and sex, 2011 2012, adjusted for non-response Male Female All clients Number Per cent Number Per cent Number Per cent Clients 0 9 778 30.0 750 17.2 1,528 22.0 10 14 204 7.9 268 6.1 472 6.8 15 17 125 4.8 297 6.8 423 6.1 18 24 231 8.9 735 16.9 966 13.9 25 34 265 10.2 977 22.4 1,242 17.9 35 44 386 14.9 735 16.9 1,121 16.1 45 54 338 13.0 380 8.7 718 10.3 55 64 195 7.5 165 3.8 360 5.2 65+ 74 2.8 50 1.1 124 1.8 Total 2,596 100.0 4,357 100.0 6,953 100.0 Support periods 0 9 869 29.1 853 15.6 1,722 20.4 10 14 216 7.2 281 5.1 497 5.9 15 17 147 4.9 357 6.5 504 6.0 18 24 279 9.3 977 17.9 1,255 14.9 25 34 318 10.7 1,316 24.1 1,634 19.4 35 44 458 15.4 962 17.6 1,420 16.8 45 54 380 12.7 508 9.3 887 10.5 55 64 247 8.3 165 3.0 411 4.9 65+ 72 2.4 38 0.7 110 1.3 Total 2,985 100.0 5,455 100.0 8,440 100.0 Note: Number of support periods excluded due to missing age or sex information: 792. 4 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT2.2: All clients by indigenous status and age and sex, 2011 12, adjusted for non-response Male Female All Clients Age group (years) Indigenous Non- Indigenous Indigenous Non- Indigenous Indigenous Non- Indigenous 0 9 605 103 588 90 1,194 193 10 14 147 37 194 36 341 73 15 17 67 39 190 83 257 122 18 24 100 117 536 141 636 258 25 34 102 141 749 145 851 286 35 44 149 208 581 116 730 323 45 54 115 203 297 63 412 266 55 64 52 137 120 32 172 169 65+ 20 53 38 9 57 62 Total 1,357 1,038 3,292 713 4,649 1,751 Note: Indigenous status was not reported for 553 clients. Table NT2.3: All clients by country of birth, 2011 12, adjusted for non-response Country of birth Number Per cent of total (a) Australia 6,070 94.4 United Kingdom 40 0.6 New Zealand 36 0.6 Sudan 19 0.3 Philippines 17 0.3 Indonesia 17 0.3 Thailand 14 0.2 (a) Total percentages for country of birth information in this table have been calculated using the total number of valid responses as the denominator: 6,431. Notes 1. Total number of clients non-australian born: 361. 2. Total number of clients where country of birth not reported: 522. Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 5
Table NT2.4: All clients by presenting unit type, 2011 12, adjusted for non-response Family type Number Per cent Alone/not part of family 4,191 60.3 Single person with child(ren) 2,261 32.5 Couple with child(ren) 264 3.8 Couple without child(ren) 119 1.7 Other family group 60 0.9 Other group 58 0.8 Total 6,953 100.0 Table NT2.5: All clients presenting alone to agencies, by their living arrangement, 2011 12, adjusted for non-response Living arrangement Number Per cent Lone person 1,313 34.9 One parent with child(ren) 804 21.4 Couple with child(ren) 392 10.4 Couple without child(ren) 265 7.1 Other family 699 18.6 Group 285 7.6 Total 3,759 100.0 Note: Total clients excluded: 716. 6 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT2.6: All clients by all reasons for seeking assistance, 2011 12, adjusted for non-response Group Reasons Male Female Total clients (number) Total clients (per cent) Financial Financial difficulties 779 970 1,749 28.5 Housing affordability stress 368 428 797 13.0 Employment difficulties 136 53 189 3.1 Unemployment 288 116 404 6.6 Problematic gambling 13 14 27 0.4 Accommodation Housing crises 439 477 916 15.0 Inadequate or inappropriate dwelling conditions 481 648 1,128 18.4 Previous accommodation ended 444 434 879 14.3 Interpersonal relationships Time out from family/other situation 412 1,263 1,675 27.4 Relationship/family breakdown 540 1,090 1,630 26.6 Sexual abuse 13 85 98 1.6 Domestic and family violence 491 2,005 2,497 40.8 Non-family violence 37 156 192 3.1 Health Mental health issues 224 186 410 6.7 Medical issues 258 239 498 8.1 Problematic drug or substance use 175 102 277 4.5 Problematic alcohol use 228 187 415 6.8 Other Transition from custodial arrangements 168 43 211 3.4 Transition from foster care and child safety residential placements 11 30 41 0.7 Transition from other care arrangements 36 41 78 1.3 Discrimination including racial discrimination 10 3 12 0.2 Itinerant 131 216 347 5.7 Unable to return home due to environmental reasons 89 182 270 4.4 Disengagement with school or other education and training 48 57 105 1.7 Lack of family and/or community support 409 770 1,179 19.2 Other 400 420 820 13.4 Note: Number of clients who did not report a reason for seeking assistance in any of their support periods during the reporting period: missing females (all reasons):444, missing males (all reasons): 385. Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 7
Table NT2.7: All clients by their main reason for seeking assistance, 2011 12, adjusted for nonresponse Group Main reason Male Female Total clients (number) Total clients (per cent) Financial Financial difficulties 335 398 732 12.2 Housing affordability stress 99 132 231 3.8 Employment difficulties 7 1 9 0.1 Unemployment 16 7 23 0.4 Problematic gambling 0 0 0 0.0 Accommodation Housing crises 199 150 349 5.8 Inadequate or inappropriate dwelling conditions 222 272 494 8.2 Previous accommodation ended 169 126 295 4.9 Interpersonal relationships Time out from family/other situation 100 274 374 6.2 Relationship/family breakdown 97 195 293 4.9 Sexual abuse 2 34 36 0.6 Domestic and family violence 350 1,604 1,954 32.5 Non-family violence 10 75 85 1.4 Health Mental health issues 36 30 66 1.1 Medical issues 34 57 90 1.5 Problematic drug or substance use 19 13 31 0.5 Problematic alcohol use 42 21 63 1.0 Other Transition from custodial arrangements 99 20 119 2.0 Transition from foster care and child safety residential placements 5 9 13 0.2 Transition from other care arrangements 9 17 26 0.4 Discrimination including racial discrimination 1 0 1 Itinerant 35 57 92 1.5 Unable to return home due to environmental reasons 29 31 60 1.0 Disengagement with school or other education and training 11 14 25 0.4 Lack of family and/or community support 28 63 91 1.5 Other 211 251 462 7.7 Note: Number of clients who did not report a main reason for seeking assistance in their first support period within the reporting period: 509 females and 430 males. 8 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT2.8: All clients by need for services and assistance and service provision status, 2011 12, adjusted for non-response Service provision status Group Service and assistance type Need Need as % of clients Provided Provided as % of need Referred only Not provided or referred Accommodation provision Short-term or emergency accommodation 4,280 61.6 4,016 93.8 88 176 Medium-term/transitional housing 1,600 23.0 897 56.0 277 427 Long-term housing 1,411 20.3 152 10.8 687 571 Subtotal 5,379 77.5 4,742 88.2 256 381 Assistance to sustain housing tenure Assistance to sustain tenancy or prevent tenancy failure or eviction 1,044 15.0 848 81.2 60 136 Assistance to prevent foreclosures or for mortgage arrears 79 1.1 54 67.8 4 21 Subtotal 1,051 15.1 852 81.1 61 137 Mental health Psychological services 184 2.7 120 65.2 48 16 Psychiatric services 50 0.7 33 65.4 14 3 Mental health services 349 5.0 232 66.5 77 39 Subtotal 497 7.2 338 67.9 106 54 Family Child protection services 510 7.4 352 68.9 124 34 Parenting skills education 594 8.6 475 80.1 48 71 Child specific specialist counselling services 463 6.7 358 77.2 43 63 Pregnancy assistance 111 1.6 74 67.3 28 8 Family planning support 57 0.8 38 67.4 8 10 Subtotal 1,149 16.5 903 78.6 176 70 Disability Physical disability services 33 0.5 15 45.0 9 9 Intellectual disability services 29 0.4 20 67.6 9 0 Subtotal 61 0.9 35 56.4 18 9 Drug/alcohol Drug/alcohol counselling 280 4.0 152 54.5 61 66 Subtotal 280 4.0 152 54.5 61 66 Legal/financial services Professional legal services 287 4.1 136 47.3 111 40 Financial advice and counselling 485 7.0 362 74.6 49 74 Counselling for problem gambling 31 0.4 19 60.6 1 11 Subtotal 682 9.8 471 69.0 132 79 Immigration/cultural services Interpreter services 57 0.8 38 67.1 18 1 (continued) Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 9
Table NT2.8 (continued): All clients by need for services and assistance and service provision status, 2011 12, adjusted for non-response Service provision status Group Service and assistance type Need Need as % of clients Provided Provided as % of need Referred only Not provided or referred Assistance with immigration services 13 0.2 7 53.0 4 2 Culturally specific services 452 6.5 268 59.3 170 14 Assistance to connect culturally 214 3.1 184 86.0 7 23 Subtotal 534 7.7 330 61.8 180 24 Domestic violence services Assistance for domestic/family violence 2,182 31.4 2,097 96.1 28 57 Subtotal 2,182 31.4 2,097 96.1 28 57 Other specialist services Health/medical services 1,259 18.1 831 66.0 377 51 Specialist counselling services 810 11.7 586 72.4 154 69 Other specialised service 435 6.3 345 79.2 62 28 Subtotal 1,863 26.8 1,366 73.3 428 70 General services Assertive outreach 1,509 21.7 1,163 77.0 261 85 Assistance to obtain/maintain government allowance 1,063 15.3 945 88.9 96 22 Employment assistance 475 6.8 368 77.5 63 44 Training assistance 370 5.3 286 77.4 34 49 Educational assistance 459 6.6 373 81.3 51 35 Financial information 1,946 28.0 1,826 93.8 58 62 Material aid/brokerage 2,144 30.9 2,005 93.5 99 40 Assistance for incest/sexual assault 117 1.7 97 83.0 13 6 Family/relationship assistance 1,927 27.8 1,819 94.4 33 74 Assistance for trauma 589 8.5 501 85.0 15 74 Assistance with challenging social/behavioural problems 905 13.0 827 91.4 26 52 Living skills/personal development 2,150 31.0 2,049 95.3 27 75 Legal information 1,077 15.5 771 71.6 230 76 Court support 345 5.0 233 67.7 72 39 Advice/information 4,573 65.9 4,516 98.7 20 38 Retrieval/storage/removal of personal belongings 1,018 14.7 946 92.9 42 30 (continued) 10 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT2.8 (continued): All clients by need for services and assistance and service provision status, 2011 12, adjusted for non-response Service provision status Group Service and assistance type Need Need as % of clients Provided Provided as % of need Referred only Not provided or referred Advocacy/liaison on behalf of client 3,175 45.7 3,079 97.0 52 44 School liaison 748 10.8 652 87.2 53 43 Child care 312 4.5 227 72.8 37 48 Structured play/skills development 708 10.2 656 92.6 19 33 Child contact and residence arrangements 201 2.9 173 85.9 6 23 Meals 4,194 60.4 4,165 99.3 18 10 Laundry/shower facilities 4,001 57.6 3,984 99.6 7 10 Recreation 2,856 41.1 2,819 98.7 6 31 Transport 3,565 51.3 3,465 97.2 69 31 Other basic assistance 4,869 70.1 4,800 98.6 35 35 Subtotal 6,544 94.3 6,484 99.1 31 29 Note: Total clients with services and assistance information: 6,953. Table NT2.9: Amount of financial assistance provided to all clients (total dollars), by type of financial assistance provided, 2011 12, adjusted for non-response Age group (years) Payment for shortterm or emergency accommodation Payment for establishing/maintaining tenancy Payment for training/ education/ employment Payment for accessing external specialist services Other payment 0 9 0 0 0 0 7,663 10 14 0 0 0 0 15,111 15 17 2,633 200 23 0 5,544 18 24 6,618 9,914 1,445 1,964 37,279 25 34 13,197 8,368 40 7,393 30,899 35 44 5,500 3,653 0 5,297 26,051 45 54 2,383 4,094 381 0 10,502 55 64 559 2,262 0 0 4,839 65+ 0 0 0 0 2,888 Total 30,891 28,491 1,890 14,653 140,775 Note: Only includes payments to clients with valid SLK Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 11
Table NT2.10: Average amount of financial assistance provided to all clients, by type of financial assistance and age and sex, 2011 12, adjusted for non-response Male clients Female clients Total clients Number Average ($) Number Average ($) Number Average ($) For short-term or emergency accommodation 53 243.10 75 289.83 128 270.97 For establishing or maintaining tenancy 35 355.14 61 343.25 96 347.46 For training education employment 2 n.p. 11 117.05 13 157.52 For accessing external specialist services 5 144.82 27 586.42 32 523.34 Other payment 332 112.51 702 174.14 1,034 155.55 Total 398 163.10 797 228.58 1,195 207.97 Table NT2.11: All clients total days of support provided by agencies, 2011 12, adjusted for nonresponse Length of support Male Female Total Up to 5 days 757 1,570 2,328 6 45 days 774 1,494 2,267 46 90 days 318 431 749 91 180 days 369 426 795 Over 180 days 378 437 815 Total 2,596 4,357 6,953 Average 79.8 60.2 67.2 Median 27.0 13.0 17.0 Note: Length of support in this table refers to the total number of days of support a client received during the reporting period. Table NT2.12: All clients total nights of accommodation provided by agencies, 2011 12, adjusted for non-response Length of accommodation Male Female Total No accommodation 918 1,357 2,275 Up to 5 nights 429 1,422 1,851 6 45 nights 599 1,014 1,613 46 90 nights 268 248 516 91 180 nights 194 141 334 Over 180 nights 188 176 364 Total 2,596 4,357 6,953 Mean 68.2 36.8 47.5 Median 27.0 7.0 10.0 Note: Length of accommodation in this table refers to the total number of nights of accommodation a client received during the reporting period. 12 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT2.13: All clients aged 15 or over by main source of income, 2011 12, adjusted for nonresponse First reported within the reporting period Last reported within the reporting period Main source of income Number Per cent Number Per cent Newstart allowance 909 22.6 925 22.8 Parenting payment 977 24.3 1,048 25.9 Disability support pension (Centrelink) 829 20.6 873 21.6 Youth allowance 197 4.9 194 4.8 Age pension 93 2.3 85 2.1 Austudy/ABSTUDY 36 0.9 30 0.7 Disabilty Pension (DVA) 84 2.1 61 1.5 Service pension (DVA) 0 0.0 0 0.0 War Widow(er's) Pension (Including income support supplement) (DVA) 0 0.0 0 0.0 Sickness allowance 4 0.1 7 0.2 Carer allowance 11 0.3 9 0.2 Carer Payment 33 0.8 30 0.7 Other government pensions and allowances 111 2.7 70 1.7 Employee income 398 9.9 442 10.9 Unincorporated business income 10 0.3 10 0.2 Other income 23 0.6 25 0.6 Nil income 210 5.2 179 4.4 Notes 1. Number of clients aged 15 or over who reported a main source of income in their first support period of the reporting period: 4,027. 2. Number of clients aged 15 or over who did not report a main source of income in their first support period of the reporting period: 927. 3. Number of clients aged 15 or over who reported a main source of income in their last support period of the reporting period: 4,052. 4. Number of clients aged 15 or over who did not report a main source of income in their last support period of the reporting period: 902. Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 13
Table NT2.14: All clients aged 15 or over, by labour force status, 2011 12, adjusted for non-response First reported within the reporting period Last reported within the reporting period Labour force status Number Per cent Number Per cent Employed full-time 269 6.7 298 7.3 Employed part-time 182 4.5 239 5.9 Employed don't know 54 1.4 68 1.7 Unemployed 1,823 45.5 1,789 44.1 Not in labour force 1,681 41.9 1,665 41.0 Notes 1. Number of clients aged 15 or over who reported a labour force status in their first support period of the reporting period: 4,009. 2. Number of clients aged 15 or over who did not report a labour force status in their first support period of the reporting period: 944. 3. Number of clients aged 15 or over who reported a labour force status in their last support period of the reporting period: 4,059. 4. Number of clients aged 15 or over who did not report a labour force status in their last support period of the reporting period: 895. Table NT2.15: All clients by their education enrolment status, 2011 12, adjusted for non-response First reported within the reporting period Last reported within the reporting period Student enrolment Number Per cent Number Per cent Yes, preschool student 55 1.1 81 1.5 Yes, primary school student 484 9.8 565 10.6 Yes, secondary school student 207 4.2 212 4.0 Yes, university student 25 0.5 23 0.4 Yes, vocational education and training 60 1.2 91 1.7 Yes, other education or training 25 0.5 27 0.5 Yes, not stated 15 0.3 13 0.2 No 4,090 82.4 4,309 81.0 Notes 1. Number of clients who reported a student enrolment status in their first support period of the reporting period: 4,962. 2. Number of clients who did not report a student enrolment status in their first support period of the reporting period: 1,991. 3. Number of clients who reported a student enrolment status in their last support period of the reporting period: 5,320. 4. Number of clients who did not report a student enrolment status in their last support period of the reporting period: 1,633. 14 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT2.16: All clients case management plan status, 2011 2012, adjusted for non-response Case management plan status Number Per cent Clients with case management plan: 4,336 62.4 Achievement of case management goals None 232 5.4 Some 3,275 75.5 All 829 19.1 Clients with no case management plan: 2,608 37.6 Reason no case management plan Client did not agree to one 173 6.6 Service episode too short 1,461 56.0 Part of another person's case management plan 693 26.6 Other 281 10.8 Notes 1. Total clients with a case management plan where achievement of case management goals not reported: 6. 2. Total client with no case management plan where a reason for having no case management plan is not reported: 3. Table NT2.17: All clients with closed support periods, reason for support period end, 2011 2012, adjusted for non-response Reason support period ended Number Per cent Client referred to another specialist homelessness agency 148 2.6 Client referred to a mainstream agency 128 2.2 Client's immediate needs met/case management goals achieved 2,254 39.4 Maximum service period reached 74 1.3 Service withdrawn from client and no referral made 251 4.4 Client no longer requested assistance 2,500 43.7 Client did not turn up 255 4.5 Lost contact with client 823 14.4 Client institutionalised 25 0.4 Client incarcerated 13 0.2 Client died 8 0.1 Other 174 3.0 Notes 1. Number of clients who did not report a reason for their support period ending when their support period ended during the reporting period: 192. 2. Total clients who reported a reason for their support period ending: 5,720. 3. Total clients who had a support period that ended during the reporting period: 5,830. Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 15
Table NT2.18: Clients by housing situation, first and last reported, 2011 2012, adjusted for non-response Housing last reported Housing first reported No shelter or improvised/ inadequate dwelling Short-term temporary accommodation With relatives rent-free House, townhouse of flat Couch surfer No tenure Public or community housing Renter Private or other housing Owner or Renter Rentfree Rentfree Institutional setting Total No shelter or improvised /inadequate dwelling 407 147 5 10 2 37 83 6 7 8 710 Short-term temporary accommodation 8 329 2 6 3 46 18 20 4 4 440 House, townhouse or flat Living with other households 2 7 22 0 0 0 1 0 0 0 33 Couch surfer 2 74 34 253 1 27 12 15 7 2 427 No tenure 1 17 3 0 52 2 0 3 1 0 80 Public or community housing Renter 14 68 42 10 1 775 103 9 9 1 1,032 Rent-free 6 24 9 15 0 35 335 3 11 0 438 Private or other housing Owner or renter 4 58 5 17 1 28 3 232 33 1 382 Rent-free 1 21 2 6 10 8 10 54 1 113 Institutional setting 9 55 4 3 4 20 8 7 7 83 202 Total 455 800 129 320 64 980 570 306 134 100 3,857 Notes 1. Total number of clients who did not disclose sufficient information to determine housing situation when they first presented to an agency during the reporting period: 1,467. 2. Total number of clients who disclosed insufficient information to determine housing situation at their last presentation during the reporting period: 723. 3. Total number of clients who disclosed insufficient information to determine housing situation at their first as well as their last presentation during the reporting period: 907. 16 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
3 A comparison of homeless and at risk clients Table NT3.1: Clients who were homeless at the beginning of their first support period, by age and sex, 2011 2012, adjusted for non-response Male Female All clients Age group (years) Number Per cent Number Per cent Number Per cent 0 9 105 10.0 87 7.0 192 8.3 10 14 32 3.1 32 2.5 64 2.8 15 17 59 5.6 116 9.3 175 7.6 18 24 129 12.3 266 21.3 395 17.2 25 34 151 14.4 317 25.4 468 20.4 35 44 207 19.7 248 19.8 454 19.8 45 54 210 20.0 131 10.5 341 14.9 55 64 120 11.5 44 3.5 164 7.1 65+ 36 3.4 8 0.7 44 1.9 Total 1,049 100.0 1,248 100.0 2,297 100.0 Table NT3.2: Clients who were at risk of homelessness at the beginning of their first support period, by age and sex, 2011 2012, adjusted for non-response Male Female All clients Age group (years) Number Per cent Number Per cent Number Per cent 0 9 174 26.2 182 9.5 356 13.8 10 14 39 5.8 71 3.7 109 4.2 15 17 39 5.8 127 6.6 165 6.4 18 24 64 9.6 348 18.1 412 15.9 25 34 76 11.5 492 25.6 569 22.0 35 44 119 17.8 372 19.3 490 18.9 45 54 82 12.3 203 10.6 285 11.0 55 64 44 6.6 94 4.9 138 5.3 65+ 30 4.5 35 1.8 65 2.5 Total 665 100.0 1,924 100.0 2,589 100.0 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 17
Table NT3.3: Clients with a previous history of homelessness who were homeless and at risk of homelessness at the beginning of their first support period, by age, 2011 2012, adjusted for nonresponse Age group (years) Homeless At risk of homelessness 0 9 61 46 10 14 24 17 15 17 75 35 18 24 211 78 25 34 239 102 35 44 256 72 45 54 193 46 55 64 87 9 65+ 27 10 Total 1,174 416 18 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT3.4: Reasons for seeking assistance, by homeless clients (first reported) at the beginning of their first support period, 2011 2012, adjusted for non-response Group Reasons Male Female Total clients (number) Total clients (per cent) Financial Financial difficulties 414 366 781 35.1 Housing affordability stress 236 191 428 19.3 Employment difficulties 104 30 135 6.1 Unemployment 208 69 278 12.5 Problematic gambling 12 7 19 0.8 Accommodation Housing crises 299 250 549 24.7 Inadequate or inappropriate dwelling conditions 324 333 657 29.6 Previous accommodation ended 263 254 518 23.3 Interpersonal relationships Time out from family/other situation 132 462 594 26.7 Relationship/family breakdown 250 397 647 29.1 Sexual abuse 6 30 35 1.6 Domestic and family violence 114 610 724 32.6 Non-family violence 17 54 72 3.2 Health Mental health issues 163 81 243 11.0 Medical issues 194 111 304 13.7 Problematic drug or substance use 145 43 189 8.5 Problematic alcohol use 174 90 264 11.9 Other Transition from custodial arrangements 128 24 152 6.9 Transition from foster care and child safety residential placements 6 14 19 0.9 Transition from other care arrangements 20 10 30 1.3 Discrimination including racial discrimination 10 1 11 0.5 Itinerant 106 148 254 11.4 Unable to return home due to environmental reasons 34 77 110 5.0 Disengagement with school or other education and training 21 21 42 1.9 Lack of family and/or community support 199 358 558 25.1 Other 192 126 318 14.3 Note: Number of clients who did not report a reason for seeking assistance in any of their support periods during the reporting period: missing females (all reasons): 33, missing males (all reasons): 43. Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 19
Table NT3.5: Reasons for seeking assistance, by clients at risk of homelessness (first reported) at the beginning of their first support period, 2011 2012, adjusted for non-response Group Reasons Male Female Total clients (number) Total clients (per cent) Financial Financial difficulties 252 476 728 29.6 Housing affordability stress 68 171 239 9.7 Employment difficulties 18 19 37 1.5 Unemployment 49 38 88 3.6 Problematic gambling 1 6 7 0.3 Accommodation Housing crises 83 152 235 9.5 Inadequate or inappropriate dwelling conditions 64 227 291 11.8 Previous accommodation ended 71 102 172 7.0 Interpersonal relationships Time out from family/other situation 90 542 632 25.7 Relationship/family breakdown 108 496 604 24.5 Sexual abuse 1 34 35 1.4 Domestic and family violence 130 950 1,080 43.9 Non-family violence 12 73 85 3.5 Health Mental health issues 39 87 126 5.1 Medical issues 41 104 145 5.9 Problematic drug or substance use 14 51 64 2.6 Problematic alcohol use 24 72 96 3.9 Other Transition from custodial arrangements 21 13 34 1.4 Transition from foster care and child safety residential placements 2 11 14 0.5 Transition from other care arrangements 6 16 22 0.9 Discrimination including racial discrimination 0 1 1 0.1 Itinerant 5 52 57 2.3 Unable to return home due to environmental reasons 19 55 74 3.0 Disengagement with school or other education and training 2 20 22 0.9 Lack of family and/or community support 60 256 316 12.8 Other 110 174 284 11.5 Note: Number of client who did not report a reason for seeking assistance in any of their support periods during the reporting period: missing females (all reasons): 57, missing males (all reasons): 70. 20 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT3.6: Clients who were homeless at the beginning of their first support period, by homelessness category, 2011 12, adjusted for non-response Clients Without shelter Improvised or inadequate accommodation Short-term temporary accommodation House/townhouse/flat Temporarily with other households Couch surfer No tenure Other Total Male (number) 263 149 262 13 112 61 190 1,049 Male rate (per cent) 25.0 14.2 25.0 1.2 10.6 5.8 18.1 100.0 Female (number) 312 123 282 26 375 22 108 1,248 Female rate (per cent) 25.0 9.9 22.6 2.1 30.0 1.8 8.6 100.0 Total (number) 575 272 544 39 486 83 298 2,297 Total rate (per cent) 25.0 11.8 23.7 1.7 21.2 3.6 13.0 100.0 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 21
Table NT3.7: Homeless clients (first reported), by need for services and assistance and service provision status, 2011 12, adjusted for non-response Service provision status Group Service and assistance type Need Need as % of all clients Provided Provided as % need Referred only Not provided or referred Accommodation provision Short-term or emergency accommodation 1,578 68.8 1,476 93.6 25 76 Medium-term/transitional housing 670 29.2 378 56.4 111 181 Long-term housing 610 26.6 94 15.5 274 241 Subtotal 1,973 86.0 1,750 88.7 67 157 Assistance to sustain housing tenure Assistance to sustain tenancy or prevent tenancy failure or eviction 286 12.5 241 84.3 20 25 Assistance to prevent foreclosures or for mortgage arrears 12 0.5 6 53.8 5 Subtotal 286 12.5 241 84.3 20 25 Mental health Psychological services 53 2.3 29 54.8 19 5 Psychiatric services 27 1.2 18 68.3 7 2 Mental health services 125 5.5 65 52.0 42 18 Subtotal 164 7.1 92 56.0 49 23 Family Child protection services 95 4.1 66 69.2 24 5 Parenting skills education 111 4.9 78 70.2 17 16 Child specific specialist counselling services 35 1.5 27 78.0 5 2 Pregnancy assistance 33 1.4 23 69.0 9 1 Family planning support 23 1.0 12 54.2 6 5 Subtotal 223 9.7 163 73.1 47 14 Disability Physical disability services 10 0.5 6 56.8 2 2 Intellectual disability services 12 0.5 6 49.0 6 Subtotal 22 0.9 12 55.0 8 2 Drug/alcohol Drug/alcohol counselling 161 7.0 103 63.8 23 35 Subtotal 161 7.0 103 63.8 23 35 Legal/financial services Professional legal services 91 4.0 48 52.8 29 14 Financial advice and counselling 157 6.9 117 74.2 20 20 Counselling for problem gambling 10 0.5 6 58.7 1 3 Subtotal 223 9.7 158 70.7 41 25 Immigration/ cultural services Interpreter services 17 0.7 17 100.0 0 0 (continued) 22 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT3.7 (continued): Homeless clients (first reported), by need for services and assistance and service provision status, 2011 12, adjusted for non-response Service provision status Group Service and assistance type Need Need as % of all clients Provided Provided as % need Referred only Not provided or referred Assistance with immigration services 4 0.2 1 24.6 3 0 Culturally specific services 153 6.7 65 42.3 87 1 Assistance to connect culturally 62 2.7 51 82.1 4 7 Subtotal 179 7.8 85 47.5 89 5 Domestic violence services Assistance for domestic/family violence 589 25.7 568 96.4 9 12 Subtotal 589 25.7 568 96.4 9 12 Other specialist services Health/medical services 440 19.2 283 64.3 137 20 Specialist counselling services 216 9.4 124 57.4 69 23 Other specialised service 117 5.1 96 82.0 13 8 Subtotal 573 25.0 395 68.8 154 25 General services Assertive outreach 507 22.1 370 73.0 105 31 Assistance to obtain/maintain government allowance 466 20.3 412 88.5 49 5 Employment assistance 264 11.5 211 80.1 35 17 Training assistance 161 7.0 126 78.4 19 16 Educational assistance 160 7.0 127 79.6 19 13 Financial information 590 25.7 557 94.4 19 14 Material aid/brokerage 880 38.4 842 95.6 27 11 Assistance for incest/sexual assault 36 1.6 26 72.7 6 3 Family/relationship assistance 559 24.4 529 94.7 14 16 Assistance for trauma 132 5.8 108 82.0 2 22 Assistance with challenging social/behavioural problems 258 11.3 228 88.4 7 23 Living skills/personal development 789 34.4 763 96.8 10 15 Legal information 309 13.5 224 72.6 71 14 Court support 93 4.1 72 77.0 14 8 Advice/information 1,537 67.0 1,528 99.4 2 7 Retrieval/storage/removal of personal belongings 377 16.4 359 95.4 9 9 Advocacy/liaison on behalf of client 1,215 53.0 1,167 96.1 30 18 (continued) Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 23
Table NT3.7 (continued): Homeless clients (first reported), by need for services and assistance and service provision status, 2011 12, adjusted for non-response Service provision status Group Service and assistance type Need Need as % of all clients Provided Provided as % need Referred only Not provided or referred School liaison 162 7.1 141 86.7 13 9 Child care 53 2.3 40 74.2 6 8 Structured play/skills development 130 5.7 114 87.7 6 10 Child contact and residence arrangements 48 2.1 47 99.1 0 0 Meals 1,513 66.0 1,507 99.6 3 3 Laundry/shower facilities 1,464 63.8 1,462 99.9 2 0 Recreation 1,167 50.9 1,147 98.3 1 19 Transport 1,203 52.5 1,198 99.6 4 1 Other basic assistance 1,723 75.1 1,713 99.4 4 6 Subtotal 2,187 95.4 2,182 99.8 4 1 Note: Total number of clients who reported a need for services and assistance: 2,293. 24 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT3.8: Clients at risk of homelessness (first reported), by need for services and assistance and service provision status, 2011 12, adjusted for non-response Service provision status Group Service and assistance type Need Need as % of all clients Provided Provided as % of need Referred only Not provided or referred Accommodation provision Short-term or emergency accommodation 1,487 57.4 1,420 95.5 27 39 Medium-term/transitional housing 394 15.2 190 48.2 76 128 Long-term housing 368 14.2 15 4.0 178 175 Subtotal 1,811 70.0 1,586 87.5 103 123 Assistance to sustain housing tenure Assistance to sustain tenancy or prevent tenancy failure or eviction 439 17.0 350 79.8 25 64 Assistance to prevent foreclosures or for mortgage arrears 37 1.4 27 71.7 4 6 Subtotal 443 17.1 353 79.7 26 64 Mental health Psychological services 59 2.3 36 61.3 18 5 Psychiatric services 11 0.4 6 58.0 3 1 Mental health services 127 4.9 84 66.7 30 12 Subtotal 173 6.7 114 65.7 43 16 Family Child protection services 230 8.9 146 63.6 70 14 Parenting skills education 221 8.5 187 84.8 12 21 Child specific specialist counselling services 171 6.6 122 71.5 21 27 Pregnancy assistance 45 1.7 26 58.1 16 3 Family planning support 15 0.6 12 80.0 1 2 Subtotal 433 16.7 344 79.5 70 19 Disability Physical disability services 15 0.6 7 47.1 4 4 Intellectual disability services 6 0.2 5 82.5 1 0 Subtotal 21 0.8 12 56.8 5 4 Drug/alcohol Drug/alcohol counselling 70 2.7 35 50.5 19 16 Subtotal 70 2.7 35 50.5 19 16 Legal/financial services Professional legal services 100 3.9 48 47.6 42 11 Financial advice and counselling 170 6.6 127 74.4 16 28 Counselling for problem gambling 15 0.6 12 84.8 0 2 Subtotal 253 9.8 173 68.5 51 29 (continued) Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 25
Table NT3.8 (continued): Clients at risk of homelessness (first reported), by need for services and assistance and service provision status, 2011 12, adjusted for non-response Service provision status Group Service and assistance type Need Need as % of all clients Provided Provided as % of need Referred only Not provided or referred Immigration/cultural services Interpreter services 24 0.9 8 35.6 15 0 Assistance with immigration services 6 0.2 5 79.8 1 0 Culturally specific services 128 4.9 108 84.6 14 6 Assistance to connect culturally 59 2.3 55 92.0 1 4 Subtotal 158 6.1 129 81.6 20 9 Domestic violence services Assistance for domestic/family violence 909 35.1 868 95.5 11 30 Subtotal 909 35.1 868 95.5 11 30 Other specialist services Health/medical services 429 16.6 311 72.4 109 9 Specialist counselling services 325 12.6 273 84.0 37 15 Other specialised service 146 5.7 108 74.0 27 11 Subtotal 689 26.6 552 80.1 123 14 General services Assertive outreach 498 19.3 438 87.9 41 20 Assistance to obtain/maintain government allowance 346 13.4 321 92.8 15 10 Employment assistance 116 4.5 83 71.4 17 16 Training assistance 122 4.7 91 74.5 12 19 Educational assistance 156 6.0 123 79.2 18 15 Financial information 840 32.5 789 93.9 23 29 Material aid/brokerage 688 26.6 641 93.2 34 13 Assistance for incest/sexual assault 40 1.5 32 80.1 6 2 Family/relationship assistance 710 27.4 670 94.3 10 31 Assistance for trauma 237 9.2 203 85.7 11 23 Assistance with challenging social/behavioural problems 294 11.4 270 91.8 11 13 Living skills/personal development 658 25.4 614 93.3 12 32 Legal information 422 16.3 294 69.7 93 35 Court support 129 5.0 89 69.1 30 10 Advice/information 1,649 63.7 1,619 98.2 13 17 (continued) 26 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT3.8 (continued): Clients at risk of homelessness (first reported), by need for services and assistance and service provision status, 2011 12, adjusted for non-response Service provision status Group Service and assistance type Need Need as % of all clients Provided Provided as % of need Referred only Not provided or referred Retrieval/storage/removal of personal belongings 386 14.9 354 91.9 19 12 Advocacy/liaison on behalf of client 1,121 43.3 1,094 97.6 12 15 School liaison 228 8.8 204 89.8 13 10 Child care 115 4.5 88 76.2 11 17 Structured play/skills development 227 8.8 215 94.8 6 6 Child contact and residence arrangements 77 3.0 69 89.4 2 6 Meals 1,569 60.6 1,559 99.4 7 3 Laundry/shower facilities 1,439 55.6 1,431 99.4 3 5 Recreation 929 35.9 921 99.2 8 Transport 1,292 49.9 1,248 96.6 27 17 Other basic assistance 1,753 67.7 1,730 98.7 15 7 Subtotal 2,438 94.2 2,417 99.1 14 7 Note: Total number of clients who reported a need for services and assistance: 2,588. Table NT3.9: Homeless clients (first reported) by dwelling type at the beginning and end of support 2011 2012, adjusted for non-response Last reported dwelling type First reported dwelling type No shelter improvised or inadequate dwelling Temporary supported accommodation Temporary other accommodation House/townhouse/flat Total No shelter/improvised or inadequate dwelling 404 54 75 183 716 Temporary supported accommodation 2 64 17 53 136 Temporary other accommodation 12 40 211 99 362 House/townhouse/flat 5 51 23 593 672 Total 423 209 326 928 1,886 Notes 1. Total number of clients who did not report a dwelling type when they first presented to an agency during the reporting period: 22. 2. Total number of clients who did not report a dwelling type at their last presentation to an agency during the reporting period: 324. 3. Total number of clients who did not report a dwelling type at their first presentation nor their last presentation during the reporting period: 65. Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 27
Table NT3.10: Clients at risk of homelessness (first reported), by dwelling type at the beginning and end of support, 2011 2012, adjusted for non-response Last reported dwelling type First reported dwelling type No shelter improvised or inadequate dwelling Temporary supported accommodation Temporary other accommodation House/townhouse/flat Total Temporary other accommodation 2 4 11 9 26 House/townhouse/flat 24 88 33 2,012 2,157 Total 26 92 44 2,021 2,183 Notes 1. Total number of clients who did not report a dwelling type when they first presented to an agency during the reporting period: 21. 2. Total number of clients who did not report a dwelling type at their last presentation to an agency during the reporting period: 356. 3. Total number of clients who did not report a dwelling type at their first presentation nor their last presentation during the reporting period: 28. Table NT3.11: Homeless clients (first reported), by tenure type, 2011 2012, adjusted for nonresponse Last reported tenure type First reported tenure type No tenure Renting in temporary accommodation; or any rent-free accommodation Renter private or community or public housing or owner purchaser Total No tenure 784 307 95 1,186 Renting in temporary accommodation; or any rent-free accommodation 25 349 71 445 Renter private or community or public housing or owner/purchaser 7 13 54 74 Total 816 669 220 1,705 Notes 1. Total number of clients who did not report a tenure type when they first presented to an agency during the reporting period: 85. 2. Total number of clients who did not report a tenure type at their last presentation to an agency during the reporting period: 377. 3. Total number of clients who did not report a tenure type at their first presentation nor their last presentation during the reporting period: 131. 28 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT3.12: Clients at risk of homelessness (first reported), by tenure type, 2011 2012, adjusted for non-response Last reported tenure type First reported tenure type No tenure Renting in temporary accommodation; or any rent-free accommodation Renter private or community or public housing or owner purchaser Total Renting in temporary accommodation; or any rent-free accommodation 40 396 47 483 Renter private or community or public housing or owner/purchaser 95 235 1,041 1,371 Total 135 631 1,088 1,854 Notes 1. Total number of clients who did not report a tenure type when they first presented to an agency during the reporting period: 125. 2. Total number of clients who did not report a tenure type at their last presentation to an agency during the reporting period: 367. 3. Total number of clients who did not report a tenure type at their first presentation nor their last presentation during the reporting period: 243. Table NT3.13: Homeless clients (first reported), by conditions of occupancy, 2011 2012, adjusted for non-response Last reported conditions of occupancy First reported conditions of occupancy No lease Lease in place Total No lease 577 123 700 Lease in place 31 87 118 Total 608 210 818 Notes 1. Total number of clients who did not report conditions of occupancy when they first presented to an agency during the reporting period: 405. 2. Total number of clients who did not report conditions of occupancy at their last presentation to an agency during the reporting period: 191. 3. Total number of clients who did not report conditions of occupancy at their first presentation nor their last presentation during the reporting period: 883. Table NT3.14: Clients at risk of homeless (first reported), by conditions of occupancy, 2011 2012, adjusted for non-response Last reported conditions of occupancy First reported conditions of occupancy No lease Lease in place Total No lease 403 75 478 Lease in place 242 931 1,173 Total 645 1,006 1,651 Notes 1. Total number of clients who did not report conditions of occupancy when they first presented to an agency during the reporting period: 148. 2. Total number of clients who did not report conditions of occupancy at their last presentation to an agency during the reporting period: 352. 3. Total number of clients who did not report conditions of occupancy at their first presentation nor their last presentation during the reporting period: 438. Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 29
5 A profile of specialist homelessness agencies Table NT5.1: Profile of agencies, by agency size, 2011 2012, adjusted for non-response Agency size (a) Large Medium Small Total Number of agencies 11 22 26 59 Average number of support periods per agency (b) 384 159 58 156 Average number of support periods per day per agency (b) 28 18 6 14 Average number of clients per agency (b) 303 135 48 128 Average length of closed support periods (days) (b) 25 56 59 40 Agencies with multiple delivery points (c) (per cent) 0.0 4.5 3.8 3.4 (a) (b) (c) Agency size derived according to the average number of support periods provided in each collection month, for the collection months where the agency provided information, during the reporting period. Figures have been rounded to the nearest whole number. Indicates the proportion of agencies that deliver services from more than one location (including mobile agencies). Table NT5.2: Profile of agencies, by remoteness area, 2011 12, adjusted for non-response Major cities Inner regional Outer regional Remote Very remote Total Number of agencies.... 28 24 7 59 Average number of support periods per agency (a).... 116 171 269 156 Average number of support periods per day per agency (a).... 15 13 14 14 Average number of clients per agency (a).... 109 136 177 128 Average length of closed support periods (days) (a).... 75 25 22 40 Agencies with multiple delivery points (per cent) (b).... 0.0 8.3 0.0 3.4 (a) (b) Figures have been rounded to the nearest whole number. Indicates the proportion of agencies that deliver services from more than one location (including mobile agencies). 30 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables
Table NT5.3: Support periods, by need for services and assistance and service provision status, 2011 2012, adjusted for non-response Service provision status Broad service type groups Need Need as % of all needs Provided only Provided and referred Total provided as % of need Referred only Not provided or referred Accommodation Provision 7,379 10.1 6,094 266 86.2 448 572 Assistance to sustain tenure 2,253 3.1 598 132 32.4 835 688 Mental Health 597 0.8 298 104 67.4 140 54 Family 1,741 2.4 917 361 73.4 306 158 Disability 88 0.1 37 21 66.6 16 14 Drug/alcohol 257 0.4 127 20 56.8 63 48 Legal/financial services 721 1.0 331 131 64.0 171 89 Immigration/cultural services 764 1.1 420 82 65.7 226 36 Domestic violence 2,751 3.8 2,186 468 96.5 29 68 Other specialist services 2,618 3.6 992 758 66.9 685 182 General services 53,789 73.7 46,898 4,090 94.8 1,712 1,089 Total 72,957 100.0 58,896 6,433 89.5 4,631 2,997 Notes 1. Individual service types have been grouped to form the broad service type groups used in this table, see glossary and counting rules for how services and assistance items have been grouped. 2. A client may have multiple service needs in a support period. Table NT5.4: Total number of nights of accommodation provided, by agency size and accommodation type, July 2011 June 2012, adjusted for non-response Accommodation type Number of nights Per cent Short-term or emergency 90,137 43.3 Medium-term/transitional 106,984 51.4 Long-term 10,847 5.2 Total 207,968 100.0 Specialist Homelessness Services Collection: annual report 2011 2012 supplementary tables 31