e-business on demand Competitive Technical Briefing Business Integration Fast and Sure Friendly Finance Online Mortgage Application We need to bring the mortgage application online quickly. Our fastest competitor does mortgage approval in 48 hours. If we can do 24 hours we will have a competitive edge. WebSphere Business Integration can help you achieve your goals Friendly Finance IBM CTS6-04 Fast and Sure.ppt 2 1
Friendly Finance Mortgage Processing Modeling and Monitoring 1. Apply for Mortgage 2. Review Application WebSphere Business 4. Process Application Customers Integration Server Employees Legacy Applications WebSphere MQ Workflow InterChange Server 5. Update 3. Score Credit Backend Systems Siebel SAP Business Partners Web Service WBI Message Broker Internet Integration Bus CTS6-04 Fast and Sure.ppt 3 Business Process Design Challenges Definition of the Business Process Defining the business process can be as challenging as implementing it How many people should be assigned and trained for each role in the process? How long will the end-to-end process take? Will it be responsive to business needs? How much will the process cost? Will it be cost effective? CTS6-04 Fast and Sure.ppt 4 2
Business Integration - Modeling Modeling and Monitoring 1. Apply for Mortgage 2. Review Application WebSphere Business 4. Process Application Customers Integration Server Employees Legacy Applications WebSphere MQ Workflow InterChange Server 5. Update 3. Score Credit Backend Systems Siebel SAP Business Partners Web Service WBI Message Broker Internet Integration Bus CTS6-04 Fast and Sure.ppt 5 WebSphere Business Integration Modeler Define business process independent of IT resources A visual interface usable by Business Manager and Developers Association of time to tasks and costs to resources Ability to analyze all paths through the flow Animated simulation to observe the flow Ability to do "What if" Analysis and improve the flow Generate a flow definition that can be directly deployed to the WBI Server and the WBI Monitor Define business measures to be monitored later Variables or combinations of variables associated with the business process CTS6-04 Fast and Sure.ppt 6 3
DEMO: WBI Modeler Visual Process Modeling Tool Define business process independent of IT resource Usable by business managers and developers Rapid response to business opportunity Show how to equate time to tasks and cost to resources CTS6-04 Fast and Sure.ppt 7 DEMO: How Well Will it Work? What Does it Cost? How Much Time Does it Take? Do "What If" analysis through simulation Avoid the expense and time of deploying and experimenting with real people and systems Change the flow to improve time and cost CTS6-04 Fast and Sure.ppt 8 4
IBM Leadership in Business Modeling IBM Microsoft 1 BEA 2 TIBCO 3 Simulation Yes No No No Modeling Time of Tasks Yes No No No Modeling Costs of Tasks Yes No No No Modeling of Decision Probabilities Yes No No No Modeling of Human Interaction Yes No Yes Yes Reusable Directory of Roles Yes No Yes Yes Reusable Organization Directory Yes No No No Case Analysis Yes No No No Animation Yes No No No Time Analysis Under Load Yes No No No Cost Analysis Under Load Yes No No No Business Process Validity Checking Yes No No No Report Generation Yes No No No 1 BizTalk 2002 2 WebLogic Integration 8.1 3 BusinessWorks 2.0 CTS6-04 Fast and Sure.ppt 9 Business Integration - Workflow Modeling and Monitoring 1. Apply for Mortgage 2. Review Application WebSphere Business 4. Process Application Customers Integration Server Employees Legacy Applications WebSphere MQ Workflow InterChange Server 5. Update 3. Score Credit Backend Systems Siebel SAP Business Partners Web Service WBI Message Broker Internet Integration Bus CTS6-04 Fast and Sure.ppt 10 5
Start Development From Your Model Design Time WBI Modeler Model Deployment Wizard WBI Server (WebSphere MQ Workflow) Run Time CTS6-04 Fast and Sure.ppt 11 WBI Server (WebSphere MQ Workflow ) Customer Request WebSphere MQ Workflow Run time environment for long running business processes involving humans Get the correct task to the right person at right time Database saves state of process Human access via portal or desktop client Supports roles-based assignment of tasks Execution of business process is faster and more reliable CTS6-04 Fast and Sure.ppt 12 6
DEMO: Mortgage Approval Process Workflow Reliable, repeatable customer service Make employees more productive CTS6-04 Fast and Sure.ppt 13 IBM Leadership in Human Workflow IBM Microsoft 1 BEA 2 TIBCO 3 Human Workflow Support Yes No Yes Yes Reusable Directory of Roles Yes No Yes Yes Separation of Buildtime and Runtime Yes No No No Workflow Debugging Tools Yes No Yes Yes Deployment Wizard Yes No Yes No Out of Box Client Yes No Yes No Multiple Interfaces for Client Applications Yes No No Yes Three Tiered Architecture for Scalability Yes No Yes No Integration with Simulation Tool Yes No No No 1 BizTalk 2002 2 WebLogic Integration 8.1 3 InConcert 6.1 CTS6-04 Fast and Sure.ppt 14 7
Business Integration - Process Automation Modeling and Monitoring 1. Apply for Mortgage 2. Review Application Customers WebSphere Business Integration Server 4. Process Application Employees Legacy Backend Applications Systems Siebel SAP WebSphere MQ Workflow InterChange Server 5. Update 3. Score Credit Business Partners Web Service WBI Message Broker Internet Integration Bus CTS6-04 Fast and Sure.ppt 15 Solution for Synchronized Update of Backend Systems (Siebel and SAP) WebSphere MQ Workflow Mortgage Approval Process InterChange Server Customer Synchronization Process Customer Synchronization Process Checks whether customer already exists Ensures that customer record is created or updated on both systems Transactional: Both updated or neither updated Siebel SAP Workflow Customer Record MQ Adapter Connector WebSphere MQ Siebel Customer Record SAP Customer Record CTS6-04 Fast and Sure.ppt 16 8
WBI Server (InterChange Server) Generic Business Object Siebel InterChange Server SAP Siebel Connector Agent Siebel Connector Controller Collaboration SAP Connector Controller SAP Connector Agent Application Specific Business Object MAP MAP Collaboration - Business process logic Generic Business Objects - Abstract model of data Map - Converts data between application specific business object and generic business object formats Connector Agent - Interacts with applications to be integrated Connector Controller - Exchanges information between the connector agent and the business process logic (collaboration) CTS6-04 Fast and Sure.ppt 17 Why Do We Have Collaborations and Generic Business Objects? Faster Time to Value You don't have to write them yourself Quality Embodies best practices Flexibility Integrate other systems by changing maps CTS6-04 Fast and Sure.ppt 18 9
WBI Server (InterChange Server) Pre-Built Components Enhance Productivity Customize these pre-built components for rapid business integration development Generic Business Object Portfolio ARInvoice BillingStatement Contact Contract Customer CustomerPartner Employee Inventory Connector Portfolio Invoice Item Order Product Requisition ReturnsStatus ServiceOrder Vendor Applications (Ariba, BroadVision, Clarify, i2 ADW, ematrix, MetaSolv TBS, Nightfire, Oracle Applications, PeopleSoft, Infranet, Retek, SAP, Siebel, Spirent, Trilogy, Vantive, WebSphere Commerce) ebusiness (Access Framework, EJB, e- Mail, JMS, Serverless Trading Agent, Trading Partner Interchange (for B2B), EDI, Web Services) Technology (FIX, JDBC, JText, MQ, MQSeries Workflow, WMQI, XML, SWIFT) Mainframe (ADABAS, CICS, DB2, IMS/DB, IMS/TM, VSAM) Collaboration Portfolio ƒ AR Invoice Sync ƒ ATP (Available to Promise) ƒ ATP to Sales Order ƒ Billing Inquiry ƒ BOM Manager ƒ Chem estandards ƒ Contact Sync ƒ Contact Wrapper ƒ Contract Sync ƒ Customer Account Manager ƒ Customer Credit Manager ƒ Customer Orders Net Change ƒ Customer Partner Sync ƒ Customer Partner Wrapper ƒ Customer Sync ƒ Customer Wrapper ƒ Demand Forecast ƒ Demand History ƒ Department Manager ƒ Employee Manager ƒ GL Transaction Sync ƒ Installed Product Sync ƒ Inventory Level Manager ƒ Inventory Movement ƒ Invoice Generation ƒ Item Sync ƒ On hand Inventory Net Chge. ƒ Order Billing Status ƒ Order Delivery Status ƒ Order Status ƒ Price List Manager ƒ Product Catalog ƒ Purchase Orders Net Change ƒ Purchasing ƒ RosettaNet PIPs ƒ Recommended Shipments Regen ƒ Regen Process Manage ƒ Return Billing Status ƒ Return Delivery Status ƒ Return Status ƒ Sales Order Processing ƒ Scheduled Loads Regen ƒ Service Order Management ƒ Shipments to Date ƒ Site Sync ƒ Trading Partner Order Managment ƒ Transfer Orders Net Change ƒ Vendor Partner Sync ƒ Vendor Sync ƒ Work Orders Net Change CTS6-04 Fast and Sure.ppt 19 WBI Server (InterChange Server) System Management System Manager GUI application for managing the InterChange server Provides visual status of each component (i.e. servers, collaborations, connectors, and maps) Components can be stopped, paused, and restarted Keeps track of running processes (collaborations) # of successful and unsuccessful flows for each process Throughput metrics for each process Provides management of failed flows Can filter failed flows by collaboration, connector, etc. Allows you to resubmit failed flows after problem has be resolved CTS6-04 Fast and Sure.ppt 20 10
Friendly Finance Data Flow for Customer Synchronization WebSphere MQ Workflow 1 Workflow Customer Business Object - Generated by Workflow Connector Agent Siebel Customer Business Object - Generated by Map 2 Siebel 4 MAP 2 MAP 1 2 Customer Sync Collaboration 3 WebSphere InterChange Server Generic Customer Business Object - Generated by Map 1 MAP 3 5 SAP SAP Customer Business Object - Generated by Map 3 CTS6-04 Fast and Sure.ppt 21 Transactional Collaboration - Compensation Steps Begin Transaction Sub Transaction 1: Create Siebel Customer Success? Yes Sub Transaction 2: Create SAP Customer Success? Yes Commit Transaction No Log Error & Exit Delete Siebel Customer Compensation Step No Each process step is associated with a corresponding compensation step A compensation step determines how the process step is logically rolled back Compensation steps can be undo or something else If transaction fails, the compensation steps for all completed process steps are executed in reverse order Collaboration is defined as transactional by changing a single property setting CTS6-04 Fast and Sure.ppt 22 11
DEMO: Synchronized Update of Siebel and SAP Repository Collaboration CTS6-04 Fast and Sure.ppt 23 Microsoft BizTalk 2002 BizTalk Development Tools Aren't Integrated BizTalk Editor???? BizTalk Mapper?? Developer?? Orchestration Designer Different UI styles Don't interoperate Conflicting terminology Messaging Manager CTS6-04 Fast and Sure.ppt 24 12
BizTalk 2002 Lacks a Single Repository for Managing Integration Components "Is anybody working on the Purchase Order document specification?" "Which copy of the Orchestration to add a Customer is the right one?" "The changes to the e- quote application aren't working! What do we need to do to roll back to the previous version?" Development Team "Where are all the files we need to deploy the new Commission application?" No Support to answer these questions with BizTalk CTS6-04 Fast and Sure.ppt 25 BizTalk 2004 Beta June 2003 What did they improve? Tools are now integrated in VS.NET Web Services support Implemented in.net Rudimentary Human Workflow Integration with Office Still has weaknesses Incompatible with BizTalk 2002 (Flows, Adapters) Modeling is Limited Monitoring is Limited Human Workflow Requires Extensive Programming CTS6-04 Fast and Sure.ppt 26 13
IBM Leadership in Process Automation IBM Microsoft 1 BEA 2 TIBCO 3 Separation of Generic and Specific Business Objects for Flexibility Yes No No No Pre-Built Generic Integration Process Logic Yes No No No Pre-Built Business Objects Yes No No No Framework for Compensating Transactions Yes Yes Yes No Dynamic Cross-Referencing Yes No No No Connectors Can Persist Events Yes No No No Connectors Centrally Managed Yes No No No Integrated Tools Yes No Yes Yes Single Repository Yes No Yes Yes Eclipse Framework Enabled Yes No No No Reusable Maps Yes No Yes Yes Debugging at Mapping Rule Level Yes No No No Reusable Sub Processes Yes No Yes Yes Native Support for Web Services Yes No Yes Yes Managing and Monitoring Individual Business Process Instances Yes No Yes No Failed Flow Discovery & Restart Yes No Yes No 1 BizTalk 2002 2 WebLogic Integration 8.1 3 BusinessWorks 2.0 CTS6-04 Fast and Sure.ppt 27 Business Integration - Monitoring Modeling and Monitoring 1. Apply for Mortgage 2. Review Application Customers WebSphere Business Integration Server 4. Process Application Employees Legacy Backend Applications Systems Siebel SAP WebSphere MQ Workflow InterChange Server 5. Update 3. Score Credit Business Partners Web Service WBI Message Broker Internet Integration Bus CTS6-04 Fast and Sure.ppt 28 14
Friendly Finance Monitoring How can the managers keep track of what s going on? WebSphere Business Integration Monitoring can monitor your running systems and track historical data. Friendly Finance IBM CTS6-04 Fast and Sure.ppt 29 An Integrated System: Modeling, Run Time, Monitoring WBI Modeler Model Model Deployment Wizard WBI Monitor Deployment Wizard WBI Server Historical Run Time Data Real Time CTS6-04 Fast and Sure.ppt 30 15
WebSphere Business Integration Monitor: Monitor and Manage Workflow Dashboard Real Time Monitoring What is Happening Now? Business Dashboard Historical Analysis Am I Achieving My Business Objectives? Monitor and Manage without Programming Import process definition from modeler Monitor Process Instances and Business Measures Customized Views of Data Export Run Time Data Back into Modeler Suspend, resume, terminate individual instances Transfer (reassign) work CTS6-04 Fast and Sure.ppt 31 DEMO: WebSphere Business Integration Monitor Pre-Defined and User Defined Business Measures Customized Views Workflow Dashboard Business Dashboard CTS6-04 Fast and Sure.ppt 32 16
IBM Leadership in Business Integration Monitoring IBM Microsoft 1 BEA 2 TIBCO 3 Monitoring Integrated with Modeling / Run Time Yes No No No Import Process Definition from Modeler Yes No No No Real Time Pre-Defined Business Measures Yes No Yes No Real Time User Defined Business Measures Yes No No Yes Real Time Process and Sub-Process Drill Down Yes No No No Elapsed and Working Time Yes No Yes No Accrued Cost Yes No No No Customized Views of Data Yes No No Yes Select Business Measures Yes No No Yes Filtered Business Measures Yes No No Yes Saving View Definitions Yes No No Yes Historical View of Information Yes Yes No Yes Value, Average, Quartile, Trend Yes No No No Tabular View Yes Yes No Yes Graphical View Yes No No Yes Export Data Back into Modeler Yes No No No 1 BizTalk 2002 2 WebLogic Integration 8.1 3 BusinessFactor 4.0 CTS6-04 Fast and Sure.ppt 33 Friendly Finance is an on demand ebusiness on demand ebusiness: An enterprise whose business processes integrated end-to-end across the company and with key partners, suppliers and customers can respond with flexibility and speed to any customer demand, market opportunity or threat - Sam Palmisano CTS6-04 Fast and Sure.ppt 34 17
Credit Lyonnais is Also an on demand ebusiness The Challenge Enable straight-through processing of equity trades to improve responsiveness to changes in market demand The Solution IBM WebSphere Business Integration for Financial Markets; IBM WebSphere Business Integration Adapters for SWIFT, JDBC, ODBC, e-mail, JText and XML IBM WebSphere Business Integration helped us achieve 99 percent reconciliation rate with custodians, virtually eliminate failed trades, and reduce Back Office costs by 20 percent. - Dominique Loos Head of Global Equity Operations, Credit Lyonnais. CTS6-04 Fast and Sure.ppt 35 18