Business Process Improvement Services The proven path to sustainable business success

Business Process Improvement Services The proven path to sustainable business success

2 Business Process Improvement Services 2 If you do not change direction, you may end up where you are heading. - Lau Tzu Proven Expertise in Business Process Improvement We help you use management system compliance to achieve sustainable business success From freeing up a windfall of operating capital to expanding your market opportunities and improving the quality and competitiveness of your products, Business Process Improvement is the key to it all. The collection of processes that comprise your business operations are as unique as a human fingerprint. SAI Global Assurance Services training and improvement solutions help you put that print to paper. Our mission is to help you can gain the perspective and understanding needed to reshape your business processes to achieve your business goals more efficiently. Does your organization need a comprehensive System Management strategy that optimizes your business processes and institutes a plan for continuous improvements? Or maybe a customer or government regulator has approached you with a specific Compliance Management request. For both cases, SAI Global offers proven expertise to meet these challenges head-on and achieve long-term, sustainable success. SYSTEM MANAGEMENT VS. COMPLIANCE MANAGEMENT Implementing a comprehensive business management system is one of the most effective ways to empower a long-term commitment to growth, innovation, and sustainable success in your company. Using standards conformance as a guide, we ll help you rework your organization s business processes task-by-task. Our goal is to make you nimble and able to anticipate customer and regulatory requirements and react quickly to new market opportunities.

Business Process Improvement Services 3 COMPREHENSIVE EXPERTISE FOR EVERY ASPECT OF YOUR BUSINESS SAI Global brings a holistic approach to Business Process Improvement that addresses the following aspects of your organization: 1. Leadership. We help company leaders use their management system as a tool for setting the strategic direction of their organization. Are there costly, unnecessary redundancies eating up valuable resources that could be better utilized elsewhere? Is product quality where it should be? Are you doing the things necessary to drive future business growth? We help you chart a course through these and other challenges to achieve sustainable business success. 2. Process Approach. All business output is comprised of processes that rely on the competencies and capabilities of both employees and machinery. We help you maximize their efficiency and effectiveness to meet your business goals. 3. Monitoring. Many organizations do a great job at measuring, but when it comes to analyzing this information and using it to make business decisions, additional guidance is often needed. We ll work with you to ensure your organization identifies the meaningful performance metrics and utilizes the appropriate analytical methods and tools to mine the data and determine the current state of the business. 4. Reporting. How an organization internally shares the data it accumulates is as important as the quality of the data itself. Effective reporting equips management to make business-critical decisions in real-time that can have a major impact on business performance. We ll help you ensure your reporting practices are optimized appropriately to serve you. 5. System Planning. How does your organization detect market opportunity, and what is your process for bringing new products to market? How do you manage the risk of ensuring the time and money you invest isn t wasted? SAI Global offers the experience and expertise you need to develop system plans your company can rely on.

4 Business Process Improvement Services 4 6. Communication. An effective communication infrastructure helps ensure everyone is on the same page and working together effectively. SAI Global designs communication strategies to implement multi-modal communication infrastructures that fosters the kind of engagement you need to promote sustainable long-term success throughout the entire organization. 7. User-Friendly Documentation. Documentation must build on the existing knowledge and competency of the user and be written in a way that communicates information in as clear terms as possible. SAI Global offers specialized expertise in helping organizations develop and implement useful, practical and easy-to-understand documentation that focuses on the appropriate target audience. 8. Organizational Learning. The lessons that individual workers learn on the job often have great relevance to others in an organization, but without a system in place to facilitate knowledge sharing, such learning is usually limited to an employee s immediate sphere of influence. SAI Global can help you institute a system for organizational knowledge sharing that breaks down silos and barriers, both real and perceived. 9. Management System Assessments. The internal audit process provides the opportunity for an organization to conduct an objective evaluation of all of its operations. Used properly, this information is invaluable to the leadership of the organization to establish the current status of the business management system and determine where precious resources can be applied to benefit the organization. SERVICES AND STANDARDS WE SUPPORT Gap Assessments based on management system standards Business System Development/ Implementation Consulting Lean Six Sigma Business Continuity On-site classes on any subject ISO 13485 ISO 9001 AS 9100 / AS9110 OHSAS 18001 ISO/TS 16949 IS0 14001 ISO/IEC 17025. INDUSTRIES WE SERVE Retail Aerospace Seafood Forestry Automotive Packaging Medical Telecom Personal Care

Business Process Improvement Services 5 SAI Global s Range of Business Process Improvement Services Each business process improvement service is delivered by a highly experienced consultant who is a subject matter expert. Our consulting team averages over 20 years of industry experience, and 99 percent of our customers have stated they would use our services again in the future. DEMONSTRATE CORPORATE RESPONSIBILITY Business Sustainability Reports Corporate Social Responsibility Investment Reports Greenhouse Gas Program Reports Enterprise Risk Management Carbon Footprint Analysis Greenhouse Gas Accounting and Verification MEASURE ORGANIZATIONAL PERFORMANCE Business Excellence Program Gap Analysis Balanced Scorecard Web-Based Monitoring and Reporting Tools Carbon Footprint Analysis Greenhouse Gas Accounting and Verification CONTINUOUS BUSINESS PERFORMANCE IMPROVEMENT Process Improvement Lean and Kaizen Events Six Sigma Solutions Risk Management Second Party Audit Support Innovation and Creative Problem Solving BUSINESS SYSTEMS & STRATEGY OPTIMIZATION Corporate Sustainability Assessments and Strategies System Design and Supported Implementation Enhancement of Existing System Elements Integration of Quality, Health and Environmental Systems Regulatory Compliance Support BUILDING CAPACITY OF INDIVIDUALS AND TEAMS Communication Strategies that Change Behavior Customized On-Site Training Program Tools and Guides Coaching and Mentoring Facilitation of Successful Teams and Projects Change Management Internal Recognition Programs and Awards The goal of SAI Global s Learning and Improvement Solutions Group is to help your organization develop the internal expertise needed to take control of your business processes and ensure a future of sustainable business success.

Take your first step, and get in touch SAI Global today: Americas Asia Australia EMEA 2 Summit Park Drive, Suite 425 Cleveland, Ohio 44131 USA +1 (800) 465-3717 20 Carlson Court, Suite 200 Toronto, Ontario M9W 7K6 +1:(800) 465-3717 Level 21, Suite 2101-2103A, Beijing AVIC Building No 10B, East 3rd Ring Rd. Chaoyang District Beijing 100022 China +86 (10) 6567 6366 286 Sussex Street Sydney NSW 2000 Australia +1 (300) 360 314 Partis House, Ground Floor Davy Avenue Knowlhill, Milton Keynes MK5 8HJ United Kingdom +44 (0) 2921 510 190 marketing.americas@saiglobal.com For all offices locations, please visit: /worldwide About SAI Global SAI Global helps organizations manage risk, achieve certification and drive improvement by providing training, registration audits, and supplier management programs that can improve business performance. With more than 1,600 auditors and 30,000 registrations registrations worldwide, we are a global leader committed to exceptional customer service and advancing business excellence. We re focused not only on evaluating business practices against a standard, but also on understanding how compliance with those standards can improve the operations of our customers. SAI Global auditors, instructor and consultants are industry veterans with years of experience in the sectors they serve, enabling them to interpret the standards precisely. 2015 SAI Global Ltd. The SAI Global name and logo and Cintellate name are trademarks of SAI Global Ltd. PODBR1509a