Genos Organisational Effectiveness Survey Question Bank 1
About Genos Genos provides world class assessments and development programs in the areas of organizational effectiveness, emotional intelligence, and employee motivation. Our mission is to help organisations balance the needs and well being of employees with enterprise performance. At Genos we believe this is more than just a moral compass, we believe it s a recipe for business success. While many businesses focus on important factors like market penetration, product differentiation, shareholder return and customer loyalty, those that really succeed are those that balance employee needs with these things. Ultimately, how people feel about their work and their connection to it drive these business outcomes. When people feel involved in purposeful work that develops who they are, when they feel valued, cared for, and respected, a critical lever of sustainable competitive advantage is achieved. To learn more about us, visit our website at www.genosinternational.com Usage Notice This item bank was designed by Genos International and is used to create customized organisational effectiveness surveys. These surveys must be designed and delivered by an Authorised Genos Partner. Copyright and Trademark Copyright 2012, Genos Pty Ltd. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or use of any information storage or retrieval system, for any purpose without the express permission of Genos Pty Ltd. Registered and/or pending trademarks of Genos Pty Ltd in Australia, the United States, and other countries are used throughout this work. 2
Genos Organisational Effectiveness Question Bank The bold statements below are internal benchmark questions against which scores on the other items underneath the driver can be compared. Survey Creation Guidelines 1. Consider the market conditions the organisation is operating in and the strategic objectives being implemented 2. On the basis of point 1 above pick Areas to measure first (e.g. Role Clarity) and then choose questions within that area that are most relevant to ask 3. In general, for any given Area chosen ask the bold question and at least three others 4. Try and limit the survey to between 60 and 80 items. 5. If you are going to include engagement in the survey all eight engagement questions must be asked. 1. Role Clarity 1. Clearly defined roles and responsibilities are important to the success of this 2. I have a clear job description. 3. I understand how my role contributes to the success of the 4. My manager and I agree on the responsibilities and tasks of my job. 5. The work requests made of me are consistent with the responsibilities of my job. 6. I have clear key performance indicators. 7. The responsibilities and tasks of my job are achievable working within the hours specified in my job description. 8. I can complete my job without having to rely on the authority of others. 9. I can complete my job without having to rely on the input of others. 2. Working Conditions 1. Excellent working conditions are important to the success of this 2. My work environment allows me to perform to my full potential. 3. I have the necessary equipment I need to do my job. 4. The equipment I work with (eg. my computer) operates effectively. 5. I am able to concentrate on my work in the space within which I work. 3. Performance Management 1. Effective performance management of staff is important to the success of this 2. Under performing staff are promptly dealt with. 3. Under performance in the organisation is managed effectively. 4. My manager has had a conversation with me about my performance in the last six months. 3
5. My manager's performance discussions with me are useful in terms of improving my performance. 6. My manager's performance discussions with me are useful in terms of my professional development. 7. My manager's performance discussions with me are useful in terms of advancing my career. 8. If work is not completed satisfactorily my manager provides clear explanations as to why. 9. If work is not completed satisfactorily my manager provides clear instructions on what is required. 4. Strategy 1. This organisation's strategy is important to the ongoing success of this 2. The strategy of the organisation is clear to me. 3. I understand how the work I do contributes to the strategic goals of this 4. My manager has explained the organisation's strategy to me. 5. I feel motivated to help the organisation achieve its strategic goals. 6. I feel confident about the future of the 7. I feel the organisation is headed in the right strategic direction. 5. Direct Manager 1. The leadership capability of management is important to the success of this 2. I trust my manager. 3. My manager treats people equally. 4. My manager treats people consistently. 5. My manager is aware of the impact their behaviour has on others. 6. My manager resolves conflict effectively. 7. My manager openly expresses how s/he feels. 8. My manager does what s/he says s/he is going to do. 9. My manager behaves in a way that is consistent with the way s/he expects others to behave. 10. My manager role models effective behaviour to others. 11. My manager leads team meetings effectively. 12. My manager motivates people to perform their best for the 13. I feel appreciated by my manager. 14. I feel respected by my manager. 15. My manager recognises outstanding efforts made by others. 16. My manager encourages healthy debate about work. 17. My manager acknowledges the views and opinions of others. 18. I feel comfortable discussing any personal issues affecting my work with my manager. 19. My manager demonstrates concern for my well being. 20. My manager consults with me in their decision making. 21. My manager is an effective decision maker 4
6. Communication 1. Effective communication is important to the success of this 2. I feel informed about what is going on in the 3. I feel informed about what is going on in my division. 4. My team communicate openly with each other. 5. My team communicate openly with other teams or divisions within the 6. I receive information about matters affecting my work in a timely fashion. 7. Decision Making 1. Effective and timely decisions are important to the success of this 2. I have sufficient access to people who make decisions that affect my work. 3. Other teams or divisions of the business consult with me or my team when making decisions that affect our team's work. 4. I feel comfortable making decisions within the context of my job without seeking approval. 5. I have an opportunity to influence decisions that affect the way I do my job. 8. Remuneration 1. Fair and reasonable compensation is important to the success of this 2. I am paid fairly for the work I do. 3. I receive adequate rewards for performing above and beyond what is expected of me. 4. Outstanding performance is adequately rewarded in this 5. Outstanding performance is adequately recognised in this 6. This organisation provides adequate employee benefits. 9. Teamwork If you are a manager please answer the following questions considering the management team you work in rather than the team of people you lead. 1. Effective teamwork is important to the success of this 2. Our team holds each other accountable for results 3. All people in my team are committed to delivering high quality work. 4. My team work effectively together. 5. I enjoy working with the people in my team. 6. I feel supported by the people in my team. 7. There is open, authentic communication in my team 5
10. Learning and Development 1. Effective learning and development for staff is important to the success of this 2. I receive sufficient learning and development opportunities. 3. I am encouraged to learn and develop new skills. 4. The training and development programs I've attended have been valuable to me. 5. The training and development programs I've attended have helped me to perform my job more effectively. 6. I have the time to attend learning and development opportunities. 7. I have the time to implement the outcomes of learning and development opportunities. 11. Interdepartmental Collaboration 1. Interdepartmental collaboration is important to the success of this 2. My team works effectively with other teams in this 3. Different divisions of this organisation collaborate effectively when required. 4. I enjoy working with other divisions in this 12. Financial Management 1. Effective financial management is important to the success of this 2. This organisation manages its finances effectively. 3. I am kept up to date about how my organisation is performing financially. 4. My manager manages his/her budget effectively. 5. The rules and regulations about spending this organisation's money are applied effectively. 6. The rules and regulations about spending this organisation's money are clear. 7. This organisation spends its money wisely. 13. Vision and Mission 1. A clear and inspiring vision is important to the success of this 2. The vision of this organisation inspires me to be a part of it. 3. I am motivated by the vision of this 4. The mission of this organisation motivates me. 5. The mission of this organisation is clear to me. 6. I am proud to work for this 7. I can talk confidently to others about what our organisation does. 8. I understand the mission of this organisation and how my role contributes to achieving it. 6
14. Values 1. The values of this organisation are important to its success. 2. This organisation lives its stated values. 3. The values of this organisation are clear to me. 4. The values of this organisation inspire me to be a part of it. 5. I am motivated by the values of this 15. Continuous Improvement / Innovation 1. Continually improving the way we do things is important to the success of this 2. I am encouraged to look for ways of improving what I do. 3. I am encouraged to put forward new ideas. 4. I don't feel I would be punished for making mistakes in this 5. New ideas that are put forward in this organisation are acted upon. 6. The culture of this organisation encourages innovation. 16. Dealing With Change 1. Implementing change effectively is important to the success of this 2. The consultation process on change initiatives is effective. 3. The rationale for change initiatives is well communicated. 4. This organisation takes into account both rational and emotional elements in the change process. 5. Change initiatives are implemented effectively. 6. Resistance to change initiatives is well managed. 17. Executive Leadership 1. The leadership of our executives is important to the success of this 2. I trust the executives of this 3. The executive leaders of this organisation set an example I am proud to tell others about. 4. The effectiveness of this organisation's executive inspires me to do everything I can to make this organisation successful. 5. The executive team manage this organisation in a consistent and united fashion. 6. The executive team work effectively with each other. 7. The executive team drive effective collaboration across the divisions of this 8. The executive team role model effective behaviour to others. 9. The executive team resolve differences of opinion amongst divisions effectively. 10. The executive team foster a positive working environment across the 7
18. Responsibility and Ethics 1. Acting in responsible and ethical manner is important for this 2. This organisation makes an effective contribution to society. 3. This organisation acts in a socially responsible way. 4. This organisation acts in an environmentally responsible way. 5. This organisation is ethical in the way it conducts its business. 6. This organisation is advancing the industry in which it operates. 19. Career Development and Opportunities 1. Career development opportunities are important to the success of this 2. There are sufficient career opportunities within this 3. I feel like my career is progressing working for this 4. There are sufficient opportunities to learn and develop new skills in this 20. Customer Service 1. Delivering great customer experiences is important to the success of this 2. This organisation understands its customers' needs. 3. This organisation meets its customers' needs. 4. This organisation delivers great customer experiences. 5. I am encouraged to think and act with the customer in mind at all times. 6. When issues arise for customers they are dealt with quickly 7. We regularly seek feedback from our customers to improve our products/services 21. Human Resources 1. Effective human resource functioning is important to the overall success of this 2. This organisation attracts talented employees. 3. This organisation retains talented employees. 4. This organisation has effective people management polices. 5. This organisation implements it s people management polices effectively. 6. This organisation has implemented an effective employee diversity policy. 7. This organisation has implemented an effective equal opportunity policy. 8. This organisation s approach to recruiting new people is effective 9. This organisation s approach to promoting people is effective 8
22. Role Enjoyment 1. How people feel at work is important to the success of this 2. I like what I do for this 3. I feel like I do meaningful work. 4. I feel a sense of progress working in this 5. I feel a valued part of this 6. I have many positive experiences working in this 7. My role makes good use of my skills 8. My role makes good use of my background and experience 23. Equality 1. Treating people fairly and equally is important to the success of this 2. People are treated fairly within this 3. People are treated equally within this 4. People are treated consistently within this 5. If personal issues were affecting my work I would be given reasonable time and space at work in order to address them. 24. Safety 1. Safety is important to the success of this organisation 2. I work in a safe work environment 3. This organisation has a culture that encourages people to carry out their work safely 4. There is a safety focused culture in this organisation 5. This organisation has effective Occupational Health and Safety policies 6. This organisation has effectively implemented it s Occupational Health and Safety policies 7. People in this organisation act in accordance with the Occupational Health and Safety policies 25. Security 1. Keeping our buildings, equipment and intellectual property secure is important to the overall success of this organisation 2. There is a security focused culture in this organisation 3. This organisation has effective security policies in place for our assets 4. This organisation has effective security polices in place for our intellectual property 5. This organisation has effectively implemented its security policies 6. People in this organisation act in accordance with our security policies 7. I am encouraged to keep information and know how secure from third parties to our organisation 9
Genos Engagement Questions The Genos Engagement Survey measures employee s engagement via eight questions that measure four value creating traits termed, Praise, Persist, Perform & Perfect. More specifically, the extent to which employee s: 1. Praise the organisation to others 2. Perform above what is expected of them 3. Persist in the face of difficulties, and 4. Perfect, that is, strive to innovate and continuously improve what they do Participants respond on an 8 point response scale, this response scale and the actual engagement questions are shown below. Absolutely Disagree Strongly Disagree Moderately Disagree Slightly Disagree Slightly Agree Moderately Agree Strongly Agree Absolutely Agree 1 2 3 4 5 6 7 8 Praise Persist Perform Perfect 1. I tell others how great this organisation is to work for whenever I have the chance. 2. I promote this organisation as a great place to work. 3. My commitment to this organisation remains unwavering even when conditions become difficult. 4. I never think about leaving this organisation even when other opportunities are presented to me. 5. I willingly perform above and beyond what is expected of me at work. 6. The way I feel about this organisation motivates me to do everything I can do to make this organisation successful. 7. I continuously seek to improve the way I do things for this 8. I am motivated to find new and innovative ways of doing things in this 10
Sample Demographic Questions The purpose of demographic questions is to produce so called slices of the data, which show levels of engagement and views on organisational effectiveness for different demographics of employees. It s important to note that the more demographic questions you have the less participants are likely to feel their anonymity protected. Below are some of the typical demographic areas assessed with sample categories: 1. In which department do you work? a. Sales b. Marketing c. Operations d. Administration e. Customer service f. Human Resources g. Finance h. Information Technology 2. What level of position do you hold within your organisation? a. Director b. General Manager c. Manager d. Team Leader/Supervisor e. Professional (not a manager) f. Team member/staff member 3. What is your employment status a. Part time b. Full time c. Full time contractor d. Part time contractor e. Casual 4. How long have you worked at the organisation? a. Less than 12 months b. 1 year c. 2 years d. 3 years e. 4 years f. 5 years g. 6 years h. 7 years i. 8 years j. 9 years k. 10 years or more 11
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