QPR Performance Management Improve Business Performance with Intelligence and Collaboration
QPR Performance Management: Strategy, Intelligence and Collaboration QPR Performance Management Improving your organization s performance starts with measuring it and gaining an understanding of the factors that influence it. In order to do this effectively, successful companies have expanded the exercise from just top-management to involve the entire organization and provide insight as to where the organization has been, where it is now and where management envisions it headed. Doing this requires more than an inflexible in-house built solution based on Microsoft Excel or a fancy looking dashboard. What is needed is an environment that combines forward and backward looking metrics, business rules, performance maps and dashboards that speak to an individual s specific requirements, predictive analytics and flexibility. This all needs to integrate easily with existing information systems and offer an easy to use, adopt and roll out package. Finally a strong, experienced implementation team is needed that provides education, training and change management in order to secure organizational buy-in. The QPR Performance Management Solution provides you with a complete suite to manage and communicate your strategy, measure and improve performance, performing powerful ad-hoc analysis on business data and for making performance improvement an organization-wide exercise. It is designed to help your entire organization gain insight into your strategy and operations, their execution, weaknesses and strengths, and the ongoing prioritization and management of initiatives towards improving performance and managing transformation. By combining QPR ScoreCard, QPR FactView and QPR Portal, QPR offers an endto-end performance management solution that spans planning, communication, measuring & consolidation, operational analytics, business intelligence, reporting, alerting, initiatives management and data integration in order to help you improve your organization s performance effectively and achieve defined targets.
Committing Your Organization to Success Improving organizational performance requires more than communicating your strategy, derived objectives and performance drivers. QPR ScoreCard helps you obtain organization-wide commitment to achieving the goals you set, by allowing you to translate your strategy into operational objectives, key performance metrics and measures, and cascade scorecards from corporate, to team and employee level. That way, it will provide all members of your organization with insight as to how their individual actions contribute to the organization as a whole. The process of engaging your employees and obtaining their commitment by assigning accountability starts with setting clear targets for reaching objectives. QPR ScoreCard allows you to enhance target setting by defining multiple periodic targets, which provides you with a means to monitor incremental progress toward defined milestones. The ability to agree with a responsible employee on the path towards the end result assists management to gain and maintain employee commitment. Capture performance with QPR ScoreCard QPR ScoreCard alerts managers to the strengths and weaknesses of their teams and individual employees, and supports the planning and implementation of skills development. QPR Portal provides a My Responsibilities view where employees can immediately track their own key responsible areas and collaborate with others in order to improve organizational performance. QPR ScoreCard allows you conveniently to tailor your performance measurement framework completely the way you want it, with little effort and maintenance. This flexibility continues in the areas of how and when to measure with rich consolidation options and the ability to custom define ranges, value series, color indications, quantitative and qualitative inputs, or select them from a rich set of available templates. QPR ScoreCard adapts to your Performance Management initiative, not the other way around. Cascade and maintain scorecards conveniently Monitor and Improve Performance In order for your organization to make well-informed decisions, your performance management system needs to provide the latest available performance data. QPR ScoreCard seamlessly integrates with your existing business systems such as CRM and ERP as well as databases like Oracle and Microsoft SQL Server TM, to automatically update performance data. To further simplify data input, QPR ScoreCard supports importing data from files, spreadsheets, SQL and OLAP databases, while the Application Programming Interface (API based on Detailed performance monitoring with QPR ScoreCard
Microsoft COM) facilitates the opportunity to integrate QPR ScoreCard with virtually any other third party solution. Typically, not all desired performance information is available in business systems. Most performance management solutions restrict data collection exclusively to data extraction, which often leads to incomplete or unbalanced metric frameworks. QPR ScoreCard is the only scorecarding tool that allows users to input data manually through its standard web user interface. To ensure that manually fed performance metrics are up-to-date, QPR ScoreCard integrates easily with email systems to allow automatic notifying of people responsible for these metrics whenever data is missing. Additionally, to ensure data quality and avoid misuse, QPR ScoreCard allows management or data owners to approve data before it is locked in order to prevent changes later on. A complete, real-time overview of your company s health, where performance information is presented in an intuitive, easy to understand format will help you react faster to problems by giving attention to those areas that need it the most. Thanks to the fully configurable alerting function, QPR ScoreCard automates problem detection for you, while the powerful Business Intelligence functionality of QPR FactView allows you to pinpoint the root cause of problems quickly. QPR FactView creates a data universe of your performance and process related information in your existing systems, whether these are databases, information systems or data warehouses. Its patented ad-hoc analytics, multi-dimensional drill-down capabilities and in-memory association technology deliver quality results near instantly and provide your personnel with decision making support, unmatched by any other BI solution. your supply chain, key-competences, business trends, your competition etc. is often difficult to collect and analyze as it is locked in different information silos and in different formats, throughout as well as external to your organization. QPR ScoreCard and QPR FactView bring strategy assessment at your fingertips by collecting all the data you need and presenting it in an intelligent format, allowing you to make better informed decisions about how to improve your business strategy. For example, strategy maps in QPR ScoreCard help you assess and validate your strategic hypothesis by providing fully configurable correlation analytics between the key objectives of your strategy, allowing you to pinpoint any flawed assumption about the cause-and-effect relationships upon which you have based your strategy. QPR Fact- View complements this with trend-spotting and predictive analysis functionality that will guide your decision making with the insight you need for maintaining your winning strategy. Interactive strategy maps in QPR ScoreCard Unmatched drill-down capabilities with QPR FactView Maintaining a Winning Strategy A changing business environment requires you to periodically assess your strategy and adapt or refine it, based on well-informed decisions that best suit the new conditions. However, information about the strengths and weaknesses of Predictive analysis and trend spotting in QPR FactView
Involving All Your Employees Most performance management solutions restrict the exercise to a single department or just the executive suite, as often they are hampered by problems related to roll-out, scalability, data integration and ease of use. With the QPR Portal, the QPR Performance Management Solution eliminates all these problems and turns performance management into what it should be: An enterprise-wide, truly collaborative activity. The QPR Portal provides all your employees with a web-based interface that integrates all QPR Products. It provides them with a single point of entry for viewing, commenting, discussing and maintaining all your performance information with the ability to personalize presentation for relevance. Additionally, the QPR Portal arms your organization with powerful reporting, alerts and initiatives management functionality that will help your organization identify problems quickly, meet more effectively and launch collaborative action plans in order to get back on track. Get back on track with collaborative action plans Capable of customizing it to your corporate look and feel, with QPR Portal rolling out performance management to more users in your organization regardless of their location, privileges or preferences will be fast, easy and cost effective. Your Next Step Find out how the QPR Performance Management Solution can help your organization in shortening the path towards reaching your goals! Contact one of our Performance Management experts for an onsite or online demo! Contact: customercare@qpr.com Automate reporting with online briefing booklets QPR Software Plc QPR Software has specialized in building performance and process management systems since 1991. Our mission is to help people, communities and businesses achieve their goals. With QPR Solutions you can execute better performing processes, get results fast and find out how QPR is easy to work with. QPR cooperates with an extensive network of talented partners in over 50 countries worldwide. QPR has its headquarters in Helsinki, Finland, has subsidiaries in South Africa and the USA, and is listed on the Helsinki Stock Exchange. Web: www.qpr.com Customer Reference QPR ScoreCard meets all our strategy deployment requirements, it s easy to use and provides a value proposition unmatched by any other performance management vendor. - Art Villa, National Technology Systems Company level targets are now aligned to departmental and unit level targets and also for capital management. - Ali Isoglu, Strategic Planning Unit Manager Marshall Paint, Akzo Nobel Corporation
QPR Performance Management Improve Business Performance with Intelligence and Collaboration QPR Software Plc Huopalahdentie 24 FI-00350 Helsinki, Finland Tel. +358 290 001 150 Fax +358 290 001 151 QPR Customer Care: +358 290 001 155 Email: customercare@qpr.com www.qpr.com Sept. 2007