GRADUATE BRIEFING PACK MALAYSIA 01 Interview -Template January 2013 1
CONTENTS DISCOVER SHELL... 2 ABOUT YOUR INTERVIEW... 2 PREPARATION FOR THE INTERVIEW... 3 Travel and expenses... 3 Dress code... 3 Safety information... 3 Questions you may have... 3 BACKGROUND... 4 What are we looking for?... 4 Who will be involved?... 5 What will happen next?... 5 APPENDICES... 6 APPENDIX 1: TRAVEL AND LOCAL INFORMATION... 7 TRAVEL EXPENSES... 7 KUALA LUMPUR... 7 CYBERJAYA... 8 MIRI... 9 BINTULU... 10 SHELL TRAVEL AGENCY... 11 APPENDIX 2: EXPENSES... 12 APPENDIX 3a: INTERVIEW VENUE (KUALA LUMPUR)... 14 APPENDIX 3b: INTERVIEW VENUE (CYBERJAYA)... 15 APPENDIX 3c: INTERVIEW VENUE (MIRI)... 16 APPENDIX 3d: INTERVIEW VENUE (BINTULU)... 17 APPENDIX 4a: ACCOMMODATION (KUALA LUMPUR)... 18 APPENDIX 4b: ACCOMMODATION (CYBERJAYA)... 19 APPENDIX 4c: ACCOMMODATION (MIRI)... 20 APPENDIX 4d: ACCOMMODATION (BINTULU)... 21 APPENDIX 5: KEY CONTACTS... 23 APPENDIX 6: AFTER THE INTERVIEW... 23 APPENDIX 7: JOURNEY MANAGEMENT PLAN... 23 1
PACK CONTENTS This pack provides you with an overview of what you can expect during your interview. We ve also included some advice and tips to help you with the process. An overview of your interview Information on who you will meet on the day and the exercise in which you will participate Travel information and directions Please read through this pack carefully to ensure you have all the necessary information to allow you to perform your best during your interview. DISCOVER SHELL As one of the most innovative companies in the world, we re looking for remarkable graduates to join us on this exciting journey of discovery, pushing boundaries and exploring frontiers as we go. You ll collaborate with some of the best minds in your field as you pioneer new ideas to help us meet future energy demands in ways that are economically, environmentally and socially responsible. As you build your own diverse network of talented individuals, you ll be inspired to make discoveries that will have a real impact on the future. You can find out more about Shell at www.shell.com and learn more about the Shell Graduate Programme via our interactive PDF. ABOUT YOUR INTERVIEW Congratulations on being invited to attend an interview and thank you for taking the time to find out more about what Shell can offer you. Your interview will give us a chance to see you in action, enabling you to show us how you handle different situations while allowing us to see whether you demonstrate the skills and attributes we re looking for. The interview gives you the opportunity to show us your potential and will help you decide if Shell is the right company for you. An overview: The language used during the interview will be English The interview will last between an hour and an hour and 15 minutes You will need to read all of the instructions carefully You must wear the name badge we will supply you with for the duration of your interview At the end of the interview, you'll have the chance to ask us some questions of your own - about the role, the culture, work environment or any other area of interest to you. 2
PREPARATION FOR THE INTERVIEW Useful Hints and Tips Please try to get a good night s sleep and relax We are only assessing when we say we are Have a go aim to do your best Listen carefully to the questions ask questions if anything is unclear Enjoy the experience the interview gives you an opportunities to tell us about yourself and what you can do Travel and expenses We will reimburse you for the cost of any reasonable or predefined expenses as long as you can provide receipts. In some cases, Shell will make travel arrangements for you. Please see: appendix 1 for information on making your travel arrangements; appendix 2 for information on the reimbursement of expenses; and appendix 3 for information on the interview venue. Dress code Smart/business dress is appropriate for the interview. Safety information At Shell we care about your safety and are committed to ensuring that Health, Safety, Security and Environment (HSSE) features as a key element of our recruitment and learning events. With this in mind, we have produced some safety advice to help you stay safe during your visit. Please be sure to read our safety guidance. Questions you may have What happens if you don t or can t attend the interview? You should contact your Scheduling Co-ordinator and explain the situation. In exceptional cases the interview may be re-scheduled. If you have any other queries please contact your Scheduling Co-ordinator. Shell is an Equal Opportunities Employer If you require special accommodation, any reasonable adjustments or additional assistance for the interview, please contact your Scheduling Co-ordinator 3
BACKGROUND What are we looking for? While your academic record was one of the reasons we invited you to participate in a telephone interview, our experience has shown us that excellent qualifications alone are rarely sufficient to be successful within a company as challenging, diverse and global as Shell. We ve identified the qualities that we believe are critical to high performance in Shell and, during your telephone interview we ll assess you against our Achievement and Relationship criteria: Achievement: We expect plenty of enthusiasm, resilience and confidence but additionally, you ll be someone who can always get things done and learns quickly. Relationships: You should have the skills and ability to work effectively with others in a diverse team. Please note: You will need to speak conversational English to take part in the interview, but your use of English is not one of the assessed criteria. If you are not a native English speaker you will be given some additional time to prepare where appropriate. 4
Who will be involved? Scheduling Co-ordinator Your Scheduling Co-ordinator sent you the invite and confirmed the interview. They will also handle any queries or concerns that you may have prior to your interview. Candidate Co-ordinator The Candidate Co-ordinator is responsible for the logistics of your interview, ensuring it runs in a smooth and timely fashion on the day itself. Interviewer Your interviewer/s can either be from the relevant business area or they could be a generic HR interviewer. They will assess you against our criteria and make the decision about hiring you. The interviewer will help you to tell us about your qualities. There may be more than one interviewer during your interview. What will happen next? You will receive an email within 10 days of your interview advising you of the outcome. Finally We look forward to meeting you and wish you every success on your journey with Shell. 5
APPENDICES 1. Travel and local information 2. Expenses 3. Interview venue 4. Accommodation 5. Key contacts 6. After the Interview 7. Journey Management Plan (JMP) 6
APPENDIX 1: TRAVEL AND LOCAL INFORMATION We encourage you to use public transport; however, based on your location it may be more convenient to use personal transport. If so, please read more information on vehicle safety in our safety guide. If you need to fly to your interview location, our travel agency Carlson Wagonlit Travel (CWT) will book and arrange payment for your flights. To arrange travel you must complete an authorisation form. When you have completed all the mandatory fields on the authorisation form, please email it to the CWT email address supplied and copy in your Scheduling Coordinator. TRAVEL EXPENSES Please use this Candidate Expense Form to claim authorised expenses and send it together with scanned copies or electronic copies of your receipts to careers@shell.com Please read appendix 2 for further details. KUALA LUMPUR YOUR DESTINATION Level 28, Menara Shell, Jalan Tun Sambanthan, Kuala Lumpur. By Car Please consider alternatives to driving to the initial interview/srd, public transport is preferred. If this if your preferred mode of transport, please read more information onvehicle safety in our HSSE guidelines. From South From Seremban, drive towards KL Sentral via the North-South Expressway (PLUS) which will take you to the Sungai Besi Toll Plaza. Head north on PLUS and continue onto Kuala Lumpur-Seremban Expressway. Take the ramp and keep right at the fork to merge onto East-West Link Expressway. Take the exit and continue straight onto Jalan Klang Lama. Keep right at the fork and merge onto Jalan Syed Putra. Exit onto Jalan Tun Sambanthan and keep left. Menara Shell is on your left. From North Using the New Klang Valley Expressway (NKVE) exit at the Jalan Duta Toll Plaza. Take the ramp onto Jalan Duta and merge onto Jalan Damansara. Take the exit to Jalan Travers and keep right at the fork to merge onto Jalan Travers. Slightly to the left to stay on Jalan Travers and exit. Turn slightly left onto Jalan Tun Sambanthan. Menara Shell is on your left. By Train Please use the train (LRT or KTM) and exit KL Sentral Station. Menara Shell is approximately 10 minutes walking distance by using the underground/covered pedestrian walkaway (refer to page 14). Note: Travel information listed are indicative only. Subject to change by service providers. 7
By Air The airport you will be travelling to is the Kuala Lumpur International Airport (KLIA) or Kuala Lumpur International Airport 2 (KLIA2). Both airports are located about 65km from Menara Shell and travel time is about 1 hour. For more information, please visit: www.klia.com.my When you are travelling from KLIA/KLIA2 to KL Sentral by road, it is advised for you to take the KLIA express as primary option. Klia Express If you are travelling by air and your arrival port is at KLIA or KLIA2, please take the KLIA Express to KL Sentral. Ticket can be bought at the KLIA Express counter upon exiting the arrival area. One-way fare : MYR35.00. For more information, please visit: www.kliaekspres.com By Taxi Upon arriving at the airport, you will need to purchase taxi coupon from the Budget Taxi counter. Public taxis are available 24-hours a day. There is 50% surcharge for services between 12am (midnight) 6am. CYBERJAYA YOUR DESTINATION Wisma Shell, Cyberjaya, Selangor By Car Please consider alternatives to driving to the initial interview/srd, public transport is preferred. If this if your preferred mode of transport, please read more information onvehicle safety in our HSSE guidelines. From South From Seremban, drive towards Putrajaya. Exit onto Lebuhraya Utara Selatan-Hubungan Tengah. Slight left onto Lingkaran Putrajaya. Exit onto Jalan Puchong. Turn left towards Persiaran Sepang. Slight left onto the ramp to Persiaran Sepang. Turn left onto Persiaran Sepang. Continue onto Persiaran Multimedia. Turn left onto Jalan Teknokrat 3. Destination will be on the left. From North Using the North-South Expressway (PLUS), continue straight onto Lebuh Raya Utara-Selatan. Continue onto E1. Take the exit onto Lebuhraya Utara-Selatan Hubungan Tengah. Exit onto Lingkaran Putrajaya. Exit onto Jalan Puchong. Turn left toward Persiaran Sepang. Slight left onto the ramp to Persiaran Sepang. Turn left onto Persiaran Sepang. Continue onto Persiaran Multimedia. Turn left onto Jalan Teknokrat 3. Destination will be on the left. By Train Please use LRT and exit Putrajaya Station. From Station take a taxi to Cyberjaya which is approximately 10 minutes away. Note: Travel information listed are indicative only. Subject to change by service providers. 8
By Air The airport you will be travelling to is the Kuala Lumpur International Airport (KLIA) or Kuala Lumpur International Airport 2 (KLIA2). Both airports are located about 65km from Wisma Shell and travel time is about 35 minutes. For more information please visit: www.klia.com.my Klia Express If travelling by air, take the KLIA Express to Putrajaya Sentral. One-way fare : MYR6.20 By Taxi Upon arriving Putrajaya Sentral, you will need to purchase taxi coupon from the Budget Taxi counter. Public taxis are available 24-hours a day. There is 50% surcharge for services between 12am (midnight) 6am. MIRI YOUR DESTINATION Sarawak Shell Berhad, Lutong, Miri, Sarawak By Car Please consider alternatives to driving to the initial interview/srd, public transport is preferred. If this if your preferred mode of transport, please read more information onvehicle safety in our HSSE guidelines. Miri is linked to major towns and cities in Sarawak by an extensive network of roads. The nearest city, Bintulu is only about 3 hours drive from Miri via the coastal road and 3 hour plus using the old highway. By Air The airport you will be travelling to is the Miri International Airport, Sarawak. You should arrive no later than 12.00 pm on the first day and depart from Miri Airport after 6.00pm on the second day. If you have no alternative but to arrive later, please let us know beforehand. Miri Airport is located about 20km from Sarawak Shell Berhad office and travelling time is about 15-25 minutes. For more information please visit the Miri Airport website. By Taxi Taxis are readily available at the airport. Taxis use the coupon system and you can purchase a coupon from the Budget Taxi counter at the airport. Few taxis cruise the roads in Miri. Travellers normally engage taxis at the taxi stands ( Jalan Brooke near the Central Market and Jalan China behind the Public Bank), or book a cab by calling ( 6 085 432277). There are usually a few taxis waiting in front of the larger shopping complexes and the major hotels. 9
BINTULU YOUR DESTINATION Shell MDS (MALAYSIA) Sdn Bhd, Tanjung Kidurong, Bintulu, Sarawak. By Car Please consider alternatives to driving to the initial interview/srd, public transport is preferred. If this if your preferred mode of transport, please read more information onvehicle safety in our HSSE guidelines. Bintulu is linked to major towns and cities in Sarawak by an extensive network of roads. The nearest city, Miri is only about 3 hours drive from Bintulu via the coastal road and 3 hour plus using the old highway. By Air The airport you will be travelling to is the Bintulu Airport, Sarawak. You should arrive no later than 12.00 pm on the first day and depart from Bintulu Airport after 6.00pm on the second day. If you have no alternative but to arrive later, please let us know beforehand. Bintulu Airport is located about 30km from Shell MDS (MALAYSIA) Sdn Bhd office and travelling time is about 30-40 minutes. For more information please visit the Bintulu Airport website. By Taxi Taxis are readily available at the airport. Taxis use the coupon system and you can purchase a coupon from the Budget Taxi counter at the airport. IMMIGRATION REQUIREMENTS Non-Malaysians require a valid passport with a minimum of six months validity from their arrival date. DON T FORGET YOUR PASSPORT OR OTHER IDENTIFICATION When you visit the Shell Offices you will need to be able to identify yourself. It is your own responsibility to ensure that your passport is valid. PERSONAL INSURANCE It is your responsibility to arrange any appropriate travel insurance. Shell is unable to accept liability for loss or damage to any items of luggage. It is advisable to take out appropriate cover with your travel agent but you will need to cover the cost of this yourself. 10
SHELL TRAVEL AGENCY Carlson Wagonlit Travel (CWT) No. 1 Jalan Seri Utara 1 Seri Utara, Off Jalan Ipoh 68100 Kuala Lumpur, West Malaysia Tel: +6 03 6286 6119 Fax: +6 03 6286 6119 Email: shell@holidaytours.com.my HOTEL & AIR TRANSPORTATION Shell provides air travel (international flight is subject to approval) and hotel accommodation facilities for candidates who are not residing in: Klang Valley (including Cyberjaya) - for interview in KL or Cyberjaya Miri - for interview in Miri Bintulu - for interview in Bintulu The invitation assumes you are living at the address currently stated on your application form. If this has changed, please contact your scheduling coordinator. Please follow the guidelines below for the booking process: Steps: Within 24 hours of receiving the face to face interview email invite, forward it to CWT at shell@holidaytours.com.my and copy careers@shell.com by using the cc function. Please include the following details in your email: a) Name as per Identity Card/Passport: XXX b) Email address: XXX@XXX.com c) Mobile/contact no: XXX d) Booking code: - MY GRAD KUALA LUMPUR - for interview in KL - MY GRAD CYBERJAYA for interview in Cyberjaya - MY GRAD MIRI - for interview in Miri - MY GRAD BINTULU - Bintulu - for interview in Bintulu e) Location you are travelling from: XXXXXXX f) Arrival Date/Time: i) Date: dd/mm/yyyy ii) Time: hh:00 am/pm g) Departure Date/Time i) Date: dd/mm/yyyy ii) Time: hh:00 am/pm Your travel arrangements will be made by CWT and you will receive a confirmation email from them with the details within 2 working days. 11
APPENDIX 2: EXPENSES INSTRUCTIONS FOR EXPENSES CLAIM Please fill in and complete the Candidate Expense Claim Form, scan and send it together with your receipts/proof of purchase to careers@shell.com within 60 days after your interview/ SRD/Final Assessment. Please provide all receipts and proof of purchase to substantiate your claims. In the event you are unable to scan your receipts, please return the form together with all the original receipts to your Candidate Coordinator. Please make sure you make copies of your expenses and keep them until you have been reimbursed. We must have your bank details (including your SWIFT/IBAN number) so that we can reimburse your expenses directly into your bank account. Failure to provide the necessary information will result in payments being delayed. All your claims must be converted to your base country currency (your address stated in your application form). The invitation assumes you are living at the address currently stated on your application form. If this has changed, please contact your Candidate Co-ordinator. Please allow 3 to 5 weeks for us to process your claim from the date of receipt of your Candidate Expense Claim Form. WHAT YOU CAN CLAIM: Visa We reimburse the costs of your Visa. (if applicable) Taxi Taxi fares to and from the airport (budget taxi), for candidates who are not residing in: Klang Valley (including Cyberjaya) - for interview in KL or Cyberjaya Miri - for interview in Miri Bintulu - for interview in Bintulu Taxis will only be paid for in exceptional circumstances. First-class fares will not be reimbursed. Mileage Please consider alternatives to drive to the Shell Offices, public transport is preferred. If you are travelling by car we will refund your petrol costs at MYR0.60 per kilometer, for candidates who are not residing in: Klang Valley (including Cyberjaya) - for interview in KL or Cyberjaya Miri - for interview in Miri Bintulu - for interview in Bintulu Please refer to your Candidate Co-ordinator to ascertain the maximum round trip rates for reimbursements. Rail fare Your economy return ticket will be reimbursed. Air fare If you need to fly to the SRD/interview location, our travel agency Carlson Wagonlit Travel (CWT) will book and arrange payment for your flights. Bus fare Your economy return ticket will be reimbursed. Accommodation Initial Interview/SRD: One night of accommodation before the Initial Interview will be booked for you under your name. Shell will be invoiced directly for this. (only if applicable) XP: One night of accommodation will be booked for you under your name if applicable. Shell will be invoiced directly for this. WHAT YOU CANNOT CLAIM: All incidentals incurred such as telephone calls or minibar charges at the hotel will be borne by you. Shell will not reimburse for meals during your travel for the Shell interview. Shell will not reimburse for car parking ticket. Here is a link to the expense claim form: Candidate Expense Form 12
MALAYSIAN BANK SWIFT CODE Please refer below for the list of Malaysian Bank Swift Code of the most common banks in Malaysia. For Foreign Candidates, please consult your local bank for the Bank Swift Code. Bank Name Affin Bank Alliance Bank Ambank CIMB Bank Bhd (FKA Bumiputera Commerce) Citibank EON Bank Hong Leong Bank HSBC MAYBANK OCBC Public Bank RHB Bank United Overseas Bank (Malaysia) Bhd Bank Simpanan Nasional Kuala Lumpur Deutsche Bank AG Kuala Lumpur Bank Islam Malaysia Bank Muamalat Bank Rakyat Swift Codes PHBMMYKLXXX MFBBMYKLXXX ARBKMYKLXXX CIBBMYKLXXX CITIMYKLXXX EOBBMYKLXXX HLBBMYKLXXX HBMBMYKLXXX MBBEMYKLXXX OCBCMYKLXXX PBBEMYKLXXX RHBBMYKLXXX UOVBMYKLXXX BSNAMYK1XXX DEUTMYKLXXX BIMBMYKLXXX BMMBMYKLXXX BKRMMYK1XXX 13
APPENDIX 3a: INTERVIEW VENUE (KUALA LUMPUR) Shell People Services (Asia) Sdn Bhd Menara Shell, Level 28, No. 211, Jalan Tun Sambanthan 50470 Kuala Lumpur. Tel: +6 03 2385 2888 Map to Menara Shell 14
APPENDIX 3b: INTERVIEW VENUE (CYBERJAYA) Shell Business Service Centre Sdn Bhd Wisma Shell 3450 Jalan Teknokrat 3 63000 Cyberjaya Selangor Tel: +6 03 8316 8888 Fax: +603 8686 9221 Map to Wisma Shell 15
APPENDIX 3c: INTERVIEW VENUE (MIRI) Sarawak Shell Berhad Shell Office, Jalan Shell 98100 Lutong, Miri, Sarawak Contact Information Locked Bag No 1, 98009, Lutong, Miri, Sarawak Tel : +6085 454 545 16
APPENDIX 3d: INTERVIEW VENUE (BINTULU) Shell MDS (MALAYSIA) Sdn Bhd Bintulu Office, Tanjung Kidurong, 97008 Bintulu, Sarawak Contact Information P.O Box 1084, 97008 Bintulu, Sarawak Tel : +6086 292 222 17
APPENDIX 4a: ACCOMMODATION (KUALA LUMPUR) LIST OF PANEL HOTELS & DIRECTIONS Ascott Sentral Kuala Lumpur No. 211, Jalan Tun Sambanthan, 50470 Kuala Lumpur, Malaysia. Tel: (603) 2727 9999 Fax: (603) 2727 9998 Website: www.the-ascott.com Aloft Kuala Lumpur Sentral No. 5, Jalan Stesen Sentral, 50470 Kuala Lumpur, Malaysia. Tel: (603) 2723 1188 Fax: (603) 2723 1588 Website: www.aloftkualalumpursentral.com Prince Hotel & Residence No.4 Jalan Conlay, 50450 Kuala Lumpur Malaysia Tel: (603) 2170-8888 Fax: (603) 2170-8999 E-mail: reservation@princehotelkl.com.my Website: www.princehotelkl.com 18
Grand Millennium Kuala Lumpur 160 Jl. Bukit Bintang, Kuala Lumpur 55100 Tel: (60) 3 21174888 Fax:(60) 3 21421441 Website: www.millenniumhotels.com/my/millenniumkualalumpur APPENDIX 4b: ACCOMMODATION (CYBERJAYA) LIST OF PANEL HOTELS & DIRECTIONS Shangri La, Putrajaya Taman Putra Perdana Presint 1, wilayah Persekutuan, Putrajaya, 62000, Malaysia. Tel: + 6 03 8887 8888 Fax: +6 03 8887 8889 E-mail: slpt@shanri-la.com Website: www.shangri-la.com Cyberjaya Lodge Resort & SPA Persiaran Multimedia, Cyberjaya, 63000, Selangor, Malaysia Tel: + 6 03 8312 7000 Fax: +6 03 8312 7001 E-mail: hotline@cyberviewresort.com Website: www.cyberview-lodge.com 19
APPENDIX 4c: ACCOMMODATION (MIRI) LIST OF PANEL HOTELS & DIRECTIONS Dynasty Hotel Lot 683, Block9, Jalan Pujut-Lutong Tel: +6 085 42 1111 Fax: +6 08542 2222 Email: dyhlmyy@streamyx.com Website: www.dynastyhotelmiri.com.my Grand Palace Hotel 2km, Jalan Miri-Pujut, Pelita Commercial Centre Tel: +6 08542 8888 Fax: +6 08542 7777 Email: gpalace@po.jaring.my Website: www.grandpalacehotel.com.my Mega Hotel Lot 907, Jalan Merbau Tel: +6 08543 2432 Fax: +6 08543 3433 Email: info@megahotel.com.my Website: www.megahotel.com.my 20
ParkCity Everly Hotel Jalan Temenggong Datuk Oyong Lawai Tel: +6 0 85440 288 Fax: +6 0 85419 999 Email: reservation.pehm@vhmis.com Website: www.vhhotels.com APPENDIX 4d: ACCOMMODATION (BINTULU) LIST OF PANEL HOTELS & DIRECTIONS Parkcity Everly Hotel 1. Lot 3971 Jalan Tun Ahmad Zaidi, Parkcity Commercial Square, Bintulu, Sarawak, Malaysia Tel: +6 086 318 888 Fax: +6 086 318 899 Email: reservation.pehb@theeverlyhotel.com Website: http://bintulu.theeverlyhotel.com/ 21
New World Suites 2. Lot 3971 Jalan Tun Ahmad Zaidi, Parkcity Commercial Square, Bintulu, Sarawak, Malaysia Tel: +6 086 33 11 22 Fax: +6 086 33 11 00 Email: reservation@newworldsuites.net Website: www.newworldsuites.net Jinhold Apartment Hotel Lot 7920, Along Jalan Tanjung Batu Block 31, Kemena Land District, 97000 Bintulu, Sarawak, Malaysia. Tel: +60 86-318 333 Fax: +60 86-318339 Email: jinholdapartment@gmail.com Website: http://www.jinholdapartment.com/ Your hotel accommodation will be booked for you and paid for by Shell. All incidental charges such as telephone calls will be for your own account and settle upon departure. If you do not wish to stay in the hotel room or wish to cancel your booking prior to the interview, please notify your Scheduling Co-ordinator as soon as possible otherwise we will be charged for your non-arrival. 22
APPENDIX 5: KEY CONTACTS For any questions you may have leading up to your interview, please contact your Scheduling Co-ordinator. APPENDIX 6: AFTER THE INTERVIEW At the end of the day the interviewer will review the extent to which you demonstrated the required Achievement and Relationships competencies. This profile is then used to make a decision as to whether you have successfully passed the interview. APPENDIX 7: JOURNEY MANAGEMENT PLAN As part of our Safety First culture, we take your travel safety very seriously. We have uploaded a Journey Management Plan Form that can be found at http://www.shell.com/global/aboutshell/careers/briefingpack/briefing-pack-graduate-interview.html Please complete it and send it back to us 2 days before you travel. Finally We look forward to meeting you and wish you every success on your journey with Shell. 23