Chapter 6 Listening MULTIPLE CHOICE 1. focus on the feelings their conversational partners may have about what they are saying. a. Time-oriented listeners b. Action-oriented listeners c. Content-oriented listeners d. People-oriented listeners 2. The first stage of active listening is a. interpreting b. understanding c. attending d. evaluating 3. Which of these statements about listening apprehension is not true? a. It may increase when we are worried about misinterpreting a message. b. It is only a factor when we re meeting someone new for the first time. c. It is the anxiety we feel about listening. d. All of these are true. 4. The understanding stage of the listening process involves what? a. Physically getting ready to listen. b. Remembering information c. Analyzing facts d. Asking questions 5. To improve listening performance in conversation and in group communication a. you should completely make the shift from speaker to listener b. you should rehearse what you want to say as the other person speaks c. you should concentrate by looking at the other person s chin d. stop listening if what a person says violates your values 6. Understanding Charlene's feeling of mortification at her forgetting the name of a person she has known for years is an example of a. empathy b. sympathy c. supportiveness d. reflecting feelings 7. When one person experiences an emotional response parallel to another person's, we call this a. empathic responsiveness b. perspective taking c. mirroring d. sympathy 8. When Josh told Amy about what was going on at work and she responded by saying, "Oh, I'm really sorry. That's awful. You poor thing," Amy was demonstrating a. empathic responsiveness b. paraphrasing c. perspective taking d. sympathetic responsiveness
9. Jalesa is helping her daughter learn the colors of the rainbow for her quiz at school. To help her remember the colors and order, she tells her daughter to remember Roy G. Biv. When her daughter says, "But who's Roy G. Biv?" Jalesa explains that it stands for Red, Orange, Yellow, Green, Blue, Indigo, and Violet. Jalesa is teaching her daughter a. a mnemonic device b. a paraphrase c. an empathic response d. a sympathetic responsiveness 10. If in response to the statement "She's a very fast typist," you replied, "How many words a minute can she type?" you would be a. paraphrasing b. questioning to get details c. perception checking d. questioning to clarify feelings 11. Nikki comes to class early, sits in her preferred chair, and arranges her notebook and pens. She looks up at her teacher and waits for the lesson to begin. Nikki is a. Avoiding distractions b. Getting physically ready to listen c. Observing nonverbal cues d. Resisting interrupting 12. A paraphrase is: a. a repetition of what a person said b. a guess of what you think a person wants you to say c. your interpretation of what a person meant d. your effort to find out the reasons behind what someone is saying 13. A content paraphrase focuses on: a. the denotative meaning of what a person says b. how the person feels about what he says c. whether the person is right or wrong d. how the person sounds when he speaks 14. To paraphrase effectively, you should: a. focus on as many details as possible b. interrupt the speaker to make sure you understand the message correctly c. create a message that will be pleasing to the speaker d. notice the images and feelings you experience from the message 15. The five steps of the listening process, in order, are a. (1) attending, (2) understanding, (3) remembering, (4) evaluating, (5) responding b. (1) remembering, (2) attending, (3) understanding, (4) evaluating, (5) responding c. (1) hearing, (2) understanding, (3) remembering, (4) judging, (5) responding d. (1) hearing, (2) understanding, (3) judging, (4) remembering, (5) respoinding 16. The simplest way of moving information from short-term to long-term memory is to: a. take notes b. create a mnemonic c. repeat it d. ask a question about it
17.Mnemonic devices are a. skills used to develop supporting material for a message b. acts of inference c. techniques used to aid the memory d. vocabulary-building techniques 18. During the evaluation stage of listening you a. ask questions b. take notes c. engage in empathy d. separate fact from inference 19. Note-taking is most effective in which of the following contexts? a. Deciding what kind of bread to buy at the supermarket b. Absorbing information from a lecture c. Understanding the procedure for getting on a bus d. Meeting new people at a conference 20. Useful notes will usually: a. be very long b. have no more than three to five main points c. have a brief outline d. have lots of details 21. When you are listening to your boss explain an important new procedure for processing data, your best listening aid is likely to be a. arranging the first letters of selected state capitals to spell a word b. writing down what appear to be the key ideas of a person's message c. memorizing directions d. taking notes in outline form 22. is the process of critically analyzing what you hear to determine how truthful, authentic, or believable you judge the message to be. a. Remembering b. Evaluating c. Responding d. Empathizing 23. Critical listeners will be able to: a. exhibit optimal hearing acuity b. distinguish factual statements from inferences c. put off judgments on the truth of messages d. agree with ideas or plans that violate their own values 24. You notice that the "For Sale" sign on a neighbor's house is missing. You say, "The Jacksons' house must have been sold." This is an example of a. verifying a perception b. engaging in projection c. drawing an inference d. recognizing a fact 25. Chris calls Kelly and says, "Kelly, I'm so sorry. I'm running five minutes late to pick you up for our ballet class." Which of the following is a fact about this situation? a. Chris and Kelly will be late to ballet. b. Chris is late to pick up Kelly. c. These women are friends who are taking a ballet class together.
d. All of these are facts 26. The statement "Before 1850, several political parties existed" is a. a statement of fact b. a generalization c. an inference d. an opinion 27. During the remembering state of listening you a. separate fact from inference b. repeat information c. ask questions d. observe nonverbal cues 28. Which of these is an accurate paraphrase of this company policy: "Returns will only be accepted within 60 days of purchase with a receipt. After 60 days, no returns or exchanges will be made"? a. "You can return things within 60 days." b. "No returns will be made without a receipt." c. "You can return things to this store." d. "If you want to return something, you must do so within two months and you must have your receipt." 29. A supportive response a. should encourage the other person to talk about a distressing situation b. indicates that you think the person is right c. is not appropriate after a show of negative feelings d. includes a statement that describes your feelings 30. If in response to Gary s statement "I hope I get the job it really means a lot to me," you reply, "I hope you do too you've shown a great interest in that type of work," your response would be a. paraphrasing b. interpreting c. supportive d. describing behavior 31. Julie tells Deanna that she's really upset because she may fail her math class. To understand how Julie must feel, Deanna recalls when she was doing poorly in her Spanish class and how bad she felt. Deanna is engaging in a. sympathetic responsiveness b. perspective taking c. empathic responsiveness d. using a mnemonic 32. Feedback cues include all of the following except a. nodding b. checking your cellphone c. frowning d. saying huh? 33. In response to Alicia s statement "I brought all the boxes up to the second floor, and he tells me I didn't do what I was supposed to that really irks me," which of the following best holds the characteristics of an effective supportive response? a. "Were you supposed to bring them to the basement instead?" b. "Maybe he didn't yell at you. Maybe he just has a loud voice." c. "He's a real jerk, isn't he?" d. "Yeah, I can understand why you'd be upset."
34. In response to Traci s statement "If my mom keeps dropping me off late for work, I'm afraid they are going to fire me," which of the following would hold the characteristics of an effective supportive response? a. "Are you going to say something to her about it?" b. "Well, your mom has been going through a tough time lately." c. "Stop worrying. Your boss isn't going to fire you." d. "If I were you, I'd start getting a ride from your brother Larry instead." 35. Which of the following techniques is not likely to help you improve your attending skills a. getting physically ready to listen b. providing feedback cues c. observing nonverbal cues d. resisting mental distractions 36. If you want to offer emotional support to your friend, which of the following does your book recommend that you do? a. Use supportive responses that encourage the other person to talk about the distressing situation b. Try to make it sound like you are not giving advice. c. Give a detailed account of a time you experienced something similar. d. Emphasize that you are an impartial observer. 37. Your friend says to you, "I failed two of my classes this semester," as she shows you her report card. Which of the following statements is a fact? a. Your friend is upset about her grades. b. Your friend failed two classes. c. Your friend did not try very hard this semester. d. Your friend is not very smart. TRUE/FALSE 1. Attending is the process of receiving, constructing meaning from, and responding to spoken or nonverbal messages. 2. Resisting mental distractions is one of the steps to receive messages accurately. 3. Making the shift fully from speaker to listener is especially important when engaged in a heated conversation. 4. The process of determining the truthfulness, authenticity, or believability of the information provided is called evaluating. 5. Your response can be both judgmental and supportive at the same time.