Value Vehicle Replacement GAP guaranteed asset protection
Contents Section Page Contents...1 How to contact us...2 Welcome to AA Warranty...3 Your insurance cover...4 Terms used in your insurance...5-6 What is not covered...7 How to make a claim...8 General conditions...9 Caring for customers...10 Data protection...11 About us...12
How to contact us Please read this Insurance document carefully and keep it safe. You will need this booklet should You need to make a claim. Important telephone numbers AA Warranty Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ. Claims Line...08707 559 619 Claims Fax...08707 559 618 Customer Services...08707 559 613 e-mail...customerservices@aawarranty.co.uk Calls to these numbers are recorded for training and security purposes.
Welcome to AA Warranty Value Vehicle Replacement GAP AA Warranty congratulate You on the purchase of Your Value Vehicle Replacement GAP Guaranteed Asset Protection Insurance along with Your new Vehicle. This insurance is designed to help Your supplying dealer replace Your car or light van and to help return You to the position that You were in at the point of purchase should Your Vehicle suffer a Total Loss which is covered under Your Motor Insurance. To ensure peace of mind motoring, it is important that You read this Insurance document and understand the terms and conditions of this Insurance. If You have any questions on the contents, please clarify them with Your sales executive or contact Our Customer Services on 08707 559 613. We will be happy to help. Link Insurance Company Limited is licensed by the Commissioner of Insurance under the Insurance Companies Ordinance to carry out insurance business in Gibraltar and regulated by the Financial Services Authority (FSA) for the conduct of UK business (FSA Register Number 230684). AA Warranty is a trading style of AA Mechanical Insurance Services Limited. This Insurance is underwritten by Link Insurance Company Limited (the Insurer) Authorised Insurers, registered in Gibraltar No 89254, whose registered office is 846-848 Europort, Gibraltar, and effected through AA Warranty (the administrator for the Insurer). Claims made under this Insurance will be handled by AA Warranty.
Your insurance cover The Insurance Subject to the correct premium having been paid, the Insurer will provide cover as detailed in this document. What is covered by Your Insurance In the event of a Total Loss happening within the Geographical Area and occurring within the Period of Insurance, the Insurer will credit the motor dealer from whom You originally purchased Your Vehicle an amount equal to the difference between the Market Value of Your Vehicle at the Point of Total Loss and the Market Value of Your Vehicle at the time of purchase, or the Purchase Price, whichever is the lower. If Your Vehicle is purchased new You will be entitled to a replacement vehicle matching the Vehicle described in the Schedule, or the manufactures equivalent superceding model. Settlement not to exceed the Purchase Price of the original Vehicle. The most We will pay will be the amount shown on Your Schedule of Insurance. Important notes a) You must have bona fide motor insurance on Your Vehicle, issued by an authorised UK insurer, which gives You cover against accidental damage, fire and theft. b) If You only have third party, fire and theft insurance Your claim will be restricted to a Total Loss resulting from fire or theft. c) For this Insurance to become effective, Your Motor Insurer must declare Your Vehicle a Total Loss, make a payment to You in settlement of Your claim, and declare Your Vehicle beyond economic repair. d) If You make a claim on this Insurance You must do so within 30 days of the accidental damage, fire or theft occurring. e) You are advised not to accept any settlement offer made by Your Motor Insurer without Our prior agreement. You must inform Your supplying dealer as soon as reasonably possible that a claim maybe in process this will help Your dealer to obtain a replacement vehicle with the least inconvenience to Yourself. f) Where the Insurance Holder or driver is under the age of 25 at the Point of Total Loss, the claim will be subject to a 250 excess. g) You cannot claim on this Insurance if the driver of Your Vehicle was affected by drugs or alcohol when the accident happened. h) To qualify for cover, Your Vehicle must be shown in Glass s Guide. Not all vehicles or their uses are covered. Details can be found in the General Conditions section of this Insurance. i) Certain exclusions apply to Your Insurance. Full details can be found in the what is not covered section of this Insurance. j) You cannot claim under this Insurance if You have the option to receive a replacement vehicle under the terms of Your Motor Insurance Policy in respect of the Total Loss of Your Vehicle. (The balance of any cover hereunder will be transferred to the replacement vehicle on request). k) If You have elected to pay Your premium on a credit funding agreement You must be over 18 years of age at the time of Your Application. Failure to pay any premium instalment will result in the immediate suspension of cover and may result in cancellation. In the event of a claim, We will offset any outstanding premium against Your claim settlement. D. Pinkney, Chief Executive Officer - AA Warranty
Terms used in your insurance What the terms mean Any word or expression to which a specific meaning has been attached will have that same meaning throughout this Insurance and will appear with a capital letter. 1. Application means any written or verbal declaration together with any additional information You may have supplied to Us in support of Your Application for this Insurance. 2. Commencement Date means the date on which Your Insurance starts as shown in the Insurance Schedule. 3. Conclusion Date means the date on which You sign the documentation and pay the appropriate premium (if applicable) for Your contract of Insurance. 4. Geographical Area means England, Wales, Northern Ireland, Scotland, Isle of Man, Channel Islands and member countries of the European Community and any other country for which an International Motor Insurance Certificate ( Green Card ) is effective on Your Vehicle at the Point of Total Loss. 5. Glass s Guide means the car values guide published monthly by Glass s Information Services Limited, used by the Insurance Industry in assessing vehicle values. 6. Insurance means Your Application, this Insurance, the Insurance Schedule and any endorsements issued by Us or the Insurer. 7. Insurer means Link Insurance Company Limited, 846-848 Europort, Gibraltar. 8. Market Value means the Market Value based on the Glass s Guide Retail Value for purchasing, or replacing, the Insured Vehicle with one of the same make, model, trim level, recorded mileage and overall condition, applicable at the Date of Purchase and the Point of Total Loss. There will be no value allowance for non standard fittings, other than a reduction should any non standard fittings be considered to have a detrimental effect on retail prospects and/or value. We reserve the right to have an independent valuation undertaken should the specification not be available within Glass s Guide Retail Value listings or it is suspected that the condition of the Insured Vehicle is such that this would affect the Glass s Guide Retail Value 9. Motor Insurer means the company that issued the certificate of motor insurance relating to the Insured Vehicle. 10. Period of Insurance means the time between the Commencement Date of this Insurance and the earlier of the following dates: a) The completion of the Period of Insurance shown on Your Schedule. b) The date on which Your Vehicle is sold or transferred to a new owner. c) The date on which a claim on this Insurance is concluded.
Terms used in your insurance, continued 11. Point of Total Loss means the date and time of the theft, fire or accident that gives rise to Your claim for the Total Loss of the Insured Vehicle. 12. Purchase Price means the invoice price of Your Vehicle, including factory fitted accessories and including any discount given but excluding warranty charges, road fund licence, insurance premiums, fuel, paintwork protection applications, security systems and negative equity, or Glass s Guide Retail Value taking into account mileage and condition adjustments at the time of purchase, whichever is lower. 15. UK means the United Kingdom, Channel Islands and Isle of Man. 16. Vehicle means the Car or Light Van detailed on Your Schedule of Insurance. 17. We / Us / Our means AA Mechanical Insurance Services Limited. 18. You / Your / Yourself means the Insurance holder named in the Insurance Schedule. 13. Schedule means the part of this Insurance that contains details of Your Vehicle, You, the Period of Insurance and claim limits. 14. Total Loss means that You have claimed under Your Motor Insurance, Your claim has been agreed, Your Vehicle has been forfeited and a payment made following accidental damage, fire or theft that has rendered Your Vehicle beyond economic repair.
What is not covered Your Insurance does not cover: - 1. Any claim where the Total Loss is not subject to an indemnity under the accidental damage, fire or theft sections of the Motor Insurance Policy or the first 250 of any claim where the Insurance Holder or driver is under the age of 25 at the Point of Total Loss. 2. Any excess, salvage value or outstanding premium deducted under the Motor Insurance Policy. 3. Any claim where the Total Loss arises as a consequence of war, riot, civil commotion or terrorism. 4. Any claim where the Total Loss is caused by an accident when the driver of Your Vehicle is under the influence of alcohol or drugs not prescribed by a registered medical practitioner or drugs prescribed by a registered medical practitioner in respect of which a warning against driving is given. 6. Any claim where the Total Loss occurs outside the Geographical Area. 7. Any claim which is the subject of fraud or dishonesty. 8. Any claim where the loss is covered by any other insurance or warranty. 9. Theft committed by any person who has access to keys of Your Vehicle. 10. Radioactive contamination from ionising radiation or contamination from any nuclear fuel or from any nuclear waste arising from burning nuclear fuel, or the radioactive, toxic, explosive or other dangerous effect of any explosive nuclear equipment or part of that equipment. 11. Any claim where You have the option to receive a replacement vehicle under the terms of Your Motor Insurance Policy in respect of the Total Loss of Your Vehicle. 5. Any loss of use of Your Vehicle or any consequential loss of any kind.
How to make a claim 1. You must notify Us of any possible claim under this Insurance within 30 days from the Point of Total Loss. You should not accept a settlement offer from Your Motor Insurer without Our agreement. 2. We will send You a claim form. 3. You must complete the claim form in full and return it to Us. 4. You must supply all information and assistance which the Insurer may reasonably require in establishing the amount of any payment under this Insurance. 5. Settlement will be made in the form of a credit provided to the motor dealer from whom You purchased Your original Vehicle.
General conditions 1. Your Vehicle must be insured by a Motor Insurance Policy issued by an authorised UK motor insurer. If You only have third party, fire and theft insurance You can only make a claim on this Insurance for Total Loss due to fire or theft. 2. This Insurance cannot be transferred from Your Vehicle to any other vehicle (please see important note j on page 4 Your insurance cover ). 3. The benefits of this Insurance may not be assigned to a third party. If You sell and/or transfer Your Vehicle to another person, motor dealer or trader during the Period of Insurance all cover will expire upon such sale/transfer and no premium will be refundable. 4. Unless the Insurers have agreed otherwise in writing, this Contract of Insurance will be governed by English law. 5. In the event of a Total Loss, You must contact Us within 30 days of the date on which the loss or damage occurred. You must not accept a settlement offer from Your Motor Insurer until You have contacted Us, and We have given Our consent to do so. We reserve the right to seek an increased motor insurance settlement on Your behalf. 6. If You have elected to pay Your premium on a credit funding agreement You must be over 18 years of age at the time of Your Application. 7. Failure to pay any premium instalment will result in the immediate suspension of cover and may result in cancellation. In the event of a claim, We will offset any outstanding premium against Your claim settlement. 8. Your Vehicle must not exceed the maximum Vehicle price or age shown in the Schedule at the time of purchase. 9. Under subrogation rights We may take action in Your name against any person including but not limited to Your Motor Insurer to recover any money We pay in settlement of Your claim. You must give Us all reasonable assistance. 10. This Insurance will not cover: - a) Your Vehicle if it is not shown in Glass s Guide. b) Your Vehicle if it is manufactured by Aston Martin, Bentley, Ferrari, Lamborghini, Lotus, Maserati, Rolls Royce or TVR. c) Your Vehicle is used for hire and reward (for example, but not limited to, use as a hackney carriage or courier), if it is an Driving instruction vehicle, emergency vehicle, bus, truck, heavy goods vehicle, motorcycles, scooters, quad bike, trike, or invalid carriage. d) Your Vehicle if it is used for road-racing, rallying, pace-making, speed testing, or any other competitive event or is driven by any person not holding a valid, current licence to drive Your Vehicle. e) Your Vehicle if it has been modified other than in accordance with the manufacturer's specification. f) Your Vehicle if it is a commercial vehicle over 3,500 kg GVM. 11. Cancellation You may cancel this Insurance within 14 days of the Conclusion Date provided that You have not made a claim, and obtain a full refund by contacting Our customer services department. After 14 days You may cancel this Insurance but no refund of premium is available and any outstanding premium instalments must be paid in full.
Caring for customers If You have a problem Our aim is to provide the highest level of service to You at all times in dealing with all aspects of Your Insurance. If You feel We have not achieved Our aim, please inform Us. Your feedback enables Us to monitor and improve the service We provide. In the first instance, please contact Our Claims Manager, or Customer Services Manager either by telephone on 08707 559 613, or by e-mail to customerservices@aawarranty.co.uk. Alternatively write to them at AA Warranty, Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ. Please ensure You quote Your Insurance number in all correspondence and enclose any evidence or documentation You wish Us to consider in reviewing Your complaint. We expect complaints to be quickly and satisfactorily resolved at this level, however You can take the matter further by writing to The Chief Executive Officer, Link Insurance Company Limited, registered office 846-848 Europort, Gibraltar, who will arrange an investigation into the matter on behalf of the Executive Directors. If You have still not received a satisfactory response, or Your complaint has not been resolved within eight weeks of Our receiving it, You may refer Your case to the Financial Ombudsman Service, set up by the Financial Services Authority to review unresolved Complaints. They can be reached at: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0207 964 1000, e-mail: enquiries@financial-ombudsman.org.uk We will do Our best to resolve Your complaint quickly and with the least inconvenience to You, ideally within 5 working days. We will keep You informed of the progress of Your complaint if We require time to investigate. On receiving Our answer You may, if You are not satisfied, appeal in writing to The Underwriting Director, Motorway Direct, Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ. Please make sure any new evidence or information is enclosed.
Data protection For the purposes of the Data Protection Act 1998, the data controller in relation to the information You supply is AA Mechanical Insurance Services Limited, (Company No: 5987949 England), Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ. We will share the information You provide, together with other information, only with Our group companies and the AA. We will use this for administration, marketing, customer services and profiling Your purchasing preferences. We will disclose Your information to the Insurer, Our service providers and agents for these purposes. We may keep Your information for a reasonable period to contact You about Our services. We may share Your information with other organisations, who are Our business partners. We, or They, may contact You by mail or telephone to let You know about any goods, services or promotions, which may be of interest to You. If You decide You do not wish to receive such information in these ways, please inform Us, but remember that this will prevent You from receiving Our special offers or promotions. If You would like to receive such information by email, fax or SMS text messaging but have not told Us please contact Us. We or the Insurer may transfer Your information outside of the European Economic Area, for example the United States of America. We or the Insurer will only do this where it is necessary for the conclusion, or performance of a contract between You and Us or the Insurer, or that We or the Insurer enter into at Your request, in Your interest, or for administrative purposes. When You have given Us information about another person, You confirm that they have authorised You to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of Your information (for which We will charge a small fee) and to correct any inaccuracies. We may record telephone calls for staff training and evidential purposes. Sensitive data If You have given Us consent to use Your sensitive personal data (e.g. if appropriate, health data for Your registration under the Motability Scheme), it will only be processed in order to provide the service requested.
About us The following applies to all transactions that are carried out with AA Warranty electronically. Company name:...aa Mechanical Insurance Services Limited. Parent company...motorway Direct Plc, Registered office: Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ (Registered No 3222540 England). Group VAT registration:...804 0501 84 AA Mechanical Insurance Services Limited is an Appointed Representative of Motorway Direct Plc and regulated by the Financial Services Authority. Motorway Direct Plc is entered in the Financial Services Authority s Register under registration number 311741. Find out about the Financial Services Authority register of financial services firms www.fsa.gov.uk/register.
AA Warranty is a trademark of The Automobile Association Limited and is used with their permission under licence to Motorway Direct Plc. AA Mechanical Insurance Services Limited is part of the Motorway Direct Plc group of companies. AA Warranty Warranty House Savile Street East, Don Valley, Sheffield South Yorkshire, S4 7UQ Claims Telephone: 08707 559 619 Fax: 08707 559 618 Customer Services Telephone: 08707 559 613 www.aawarranty.co.uk AW PRT DATE PCDE 3066 3677 11/2006 1691