DATA PROTECTION POLICY

Reference number Approved by Information Management and Technology Board Date approved 14 th May 2012 Version 1.1 Last revised N/A Review date May 2015 Category Information Assurance Owner Data Protection Officer Target audience All staff DATA PROTECTION POLICY After the Review Date has expired, this document may not be up-to-date. Please contact the document owner to check the status after the Review Date shown above. If you would like help to understand this document, or would like it in another format or language, please contact the document owner.

CONTENTS 1. Introduction 1 2. Background 1 3. Policy Statement... 2 4. Roles and Responsibilities 2 5. Definitions.. 5 6. Records Management. 5 7. Consent... 5 8. Databases Containing Personal Data. 6 9. Retention and Disposal of Information.. 6 10. Accuracy and Data Quality. 6 11. Subject Access Requests 6 12. Privacy and Electronic Communications Regulations 7 13. Privacy Impact Assessments 7 14. Providers. 15. Complaints... 7 16. Security and Confidentiality.. 7 17. Informing Staff of Data Protection Requirements 8 18. Reporting. 8 19. Monitoring and Audit 8 20. Offences Under the Act.. 8 21. Associated Legislation and Guidance 8 22. Risks. 9 Appendix 1: Data Protection Principles 10 Appendix 2: Data Protection Act 1998 Schedule 2. 11 Appendix 3: Data Protection Act 1998 Schedule 3. 12

1. Introduction Herefordshire Council has a responsibility under the Data Protection Act 1998 to hold, obtain, record, use and store all personally identifiable data in a secure and confidential manner and in accordance with the purpose stated within its Data Protection Notification. This Policy is a statement of what the Council intends to do to ensure its compliance with the Act. The will apply to all Council employees, volunteers, contractors and to staff members of NHS bodies with whom we work who handle council data in joint teams. The Policy will provide a framework within which the Council will ensure compliance with the requirements of the Act and will underpin any operational procedures and activities connected with the implementation of the Act. 2. Background The Data Protection Act 1998 together with a number of related Statutory Instruments governs the handling of personal information relating to living individuals and covers both manual and computerised personal information. It provides a mechanism by which individuals about whom data is held (the data subjects ) can have a certain amount of control over the way in which it is handled. The main features of the Act are: All data covered by the Act must be handled in accordance with the Eight Data Protection Principles of Good Data Handling (see Appendix 1) The person about whom the information is held (the Data Subject) has the right to request access to that information, to request that inaccuracies are rectified and to place restrictions on the sharing of their data with others. In certain circumstances the Data Subject can also object to the processing of their data, however, this is not an absolute right and will only be applicable in certain circumstances. Every organisation that processes personal information must submit a notification to the Information Commissioner, unless they are exempt. The notification includes a description of the data subjects about whom personal information is held, the purpose(s) for which it is held, the classes of data held, a list of the recipients of that data, ie who that data will be shared with. Failure to notify constitutes an offence under the Act. The Information Commissioner is responsible for policing the Act and issues Information and Enforcement Notices to organisations where they are not complying with the requirements of the Act. He also has the ability to prosecute those who commit offences under the Act and to issue Monetary Penalty Notices. The Information Commissioner has powers to levy a penalty of up to 500,000 for each Data Protection Principle breached up to a maximum of 3 Data Protection Principles. This is for the most serious breaches and could therefore result in the potential for up to a 1.5 million in penalty charges being imposed on the Organisation, or where a August 2013 1 Version 1.1

Director or Senior Manager has either knowingly breached the Act or where they should have known that they would breach the Act or has pressurised someone within the Organisation to breach the Act, they would then be putting themselves at risk of being personally liable for payment of the penalty charge. A First-Tier Tribunal (Information Rights) - a separate body, hears appeals against decisions made by the Information Commissioner under the Act. 3 Policy Statement The Council is committed to ensuring that personal information is handled in a secure and confidential manner in accordance with its obligations under the Data Protection Act 1998 and professional guidelines. The Council will use all appropriate and necessary means at its disposal to comply with the Data Protection Act and associated guidance. 4 Roles and Responsibilities 4.1 Data Protection Officer The Data Protection Officer is the Knowledge and Information Service Manager, and they are responsible for ensuring that the organisation complies with its responsibilities under the Act. The Data Protection Officer is also responsible for ensuring that the Data Protection Notification for Herefordshire Council is current and personal data is processed in accordance with that Notification. The Data Protection Officer is responsible for remaining up to date on guidance issued by the Information Commissioner relating to the application of the Act and providing advice and assistance on Data Protection matters as and when required. The Data Protection Officer is also responsible for the oversight of the Information Governance function and related training. 4.2 Information Management and Technology Board The Information Management and Technology Board will be responsible for ensuring that the organisation complies with its responsibilities under the Data Protection Act through monitoring of activities and incidents via regular reporting by the Data Protection Officer. The Board will also ensure that there is adequate resources to support the work outlined in this policy to ensure compliance with the Data Protection Act, and in particular that there is capacity within the Knowledge and Information Service to support compliance. 4.3 Knowledge and Information Steering Group The Group will be responsible for discussing and resolving any Data Protection and Confidentiality issues which may arise. 4.4 Directors/Assistant Directors/Service Managers/Team Leaders All Directors, Assistant Directors, Service Managers and Team Leaders will be fully aware of their responsibility with regard to the Data Protection Act. This will be accomplished through inclusion in staff contracts and job descriptions, coupled with the provision of appropriate awareness training, supported by local policies and procedures detailing organisational and individual responsibilities and action required to ensure compliance with the Act. August 2013 2 Version 1.1

They will ensure that: All staff for which they are responsible are provided with appropriate training with regard to the requirements of the Act and their responsibilities under it. Information is created and stored in accordance with the Council s Records Management Policy and Procedures to facilitate easy location should it be required and to ensure that records are retained in line with the Fifth Principle of the Act. Personal information is only used for the purposes specified within the Council s Data Protection Notification. Information is handled in a secure and confidential manner. The Data Protection Officer is informed of all databases created and/or held within their area, in order that the Council can ensure that the Data Protection Notification covers their use. They comply with Data Protection Audits as and when required. 4.5 Knowledge and Information Service The Knowledge and Information Service will:- Produce and maintain up-to-date policies and procedures to ensure compliance with current legislation and guidelines; Produce training packages to ensure staff are fully aware of their responsibilities under the Act; Audit processes and procedures to ensure staff both understand and comply with their responsibilities under the Act. Support members of staff to conduct appropriate Privacy Impact Assessments and reviews. Work with the Data Protection Officer to ensure organisation wide compliance with the Act Work with council departments, and where appropriate with partner organisations, to ensure that appropriate mechanisms are in place to raise staff awareness within the Council. 4.6 Legal Services Legal Services will:- Provide advice and assistance on matters relating to the Data Protection Act as required. August 2013 3 Version 1.1

.4.7 Social Care Social Care services for children and for adults will ensure that there is resource available to process subject access requests for files, supported by Legal Services and the Information and Records Management Team. 4.8 All Staff All Staff will ensure that:- Personal information is treated in a confidential manner in accordance with this and any associated policies. Personal information is only used for the stated purpose, unless explicit consent has been given by the Data Subject to use their information for a different purpose. Personal information is only disclosed on a strict need to know basis, to recipients who are entitled to that information. Personal information is recorded accurately and is kept up to date. They create and maintain their own records in accordance with the Council Records Management Policy and associated policies and procedures to facilitate easy location of records as required. They refer any potential or actual Subject Access Requests to the appropriate member of staff (Data Protection Officer or for Social Care, the Assistant Records Manager). They raise actual or potential breaches of the Data Protection Act either to their Line Manager, the Data Protection Officer, The Information Security Monitoring Officer, Legal Services, or the Information and Records Management Team Leader. Consent is obtained before using cookies on web sites. A Privacy Impact Assessment is carried out when initiating projects. It is the responsibility of all staff to ensure that they comply with the requirements of this policy and any associated policies or procedures. Failure to do so may result in disciplinary action being taken. 4.9 Contractors and Employment Agencies Where contractors or employment agencies are used, the contracts between the Council and these third parties should contain mandatory information assurance clauses to ensure that the contract staff are bound by the same code of behaviour as Council members of staff. 4.10 Volunteers August 2013 4 Version 1.1

All volunteers are bound by the same code of behaviour as Council members of staff. 5 Definitions 5.1 Personal Data Data which relates to a living individual who can be identified either from those data or from those data in conjunction with any other data which is, or is likely to come into the possession of the Data Controller and includes any expression of opinion and any indication of the intention of the Data Controller or any other person in respect of the individual. Personal data held by the Council and therefore subject to the provisions of the Act includes information about service users, members of staff, contractors and volunteers. 5.2 Data Subject The individual to which the data relates, including individual service users, and members of staff. 5.3 Data Controller An individual or organisation who, either alone, jointly or in common with other persons, decides the purposes for which personal data are, or will be processed and the way in which that data are or will be processed. The Data Controller for the Council is Herefordshire Council, though in some cases Herefordshire Council will be a joint Data Controller with another organisation, in particular when working with partner organisations such as Hoople which service our requirements as a Council (for example, Human Resources functions). 6 Records Management Good records management practice plays a pivotal role in ensuring that the Council is able to meet its obligations to provide information, and to retain it, in a timely and effective manner in order to meet the requirements of the Act. It is necessary to ensure that robust records management practices are in place which are understood and implemented by all staff dealing with records within the Council. It is the responsibility of all staff to ensure that they are familiar with the policies, procedures and schedules relating to records management within the Council, these include: Records Management Policy Corporate Electronic Records Procedure Corporate Paper Records Procedure Retention Schedules Version Control Procedure 7 Consent The Council will take all reasonable steps to ensure that service users, members of staff, volunteers, and contractors are informed of the reasons the Council requires information from them, how that information will be used and who it will be shared with. This will enable the Data Subject to give informed consent to the Council handling their data and where the data is sensitive personal data to give explicit consent. August 2013 5 Version 1.1

Should the Council wish to use personal data for any purpose other than that specified when it was originally obtained, the Data Subject s explicit consent should be obtained prior to using the data in the new way unless exceptionally such use is in accordance with other provisions of the Act. Should the Council wish to share personal data with anyone other that those recipients specified at the time the data was originally obtained, the Data Subject s explicit consent should be obtained prior to sharing that data, failure to do so could result in a breach of confidentiality. Failure to obtain explicit consent to either use or share personal data in ways other than those specified when the data was obtained could result in a breach of the First Data Protection Principle, ie that Personal data shall be processed fairly and lawfully. 8 Databases Containing Personal Data A database is any collection of personal information that can be processed by automated means, these could include:- personal details used for providing a service personal information used for research staff records held on an Excel Spreadsheet to monitor annual leave and sickness staff personal details used for monitoring training courses attended etc. It is important that data collected from individuals is both accurate and complete and is justified for the purpose for which it is being collected. All new system developments should be advised to the Data Protection Officer and comply with the Council s Data Protection Notification. 9 Retention and Disposal of Information All records should be retained and disposed of in accordance with the Council s retention schedules. 10 Accuracy and Data Quality It is the right under the Data Protection Act 1998 of any living individual about whom personal information is held, for that information to be accurate, relevant and up to date. In order to ensure compliance with the Act, the Council will ensure that all reasonable steps are taken to confirm the validity of personal information directly with the Data Subject. All members of staff must ensure that service user personal information is checked and kept up to date on a regular basis by checking it with the service user when they attend for appointments in order that the information held can be validated. Staff information should be checked for accuracy on a regular basis by the line manager. 11 Subject Access Requests August 2013 6 Version 1.1

All staff must ensure that requests for the personal information of living individuals made under the Data Protection Act 1998 are dealt with in accordance with the Council s procedures for processing subject access requests. 12 Privacy and Electronic Communications Regulations 2003 The Privacy and Electronic Communications Regulations 2003 set out requirements for respecting privacy with electronic communications. The Regulations have been amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. The new rules require in most cases that websites wanting to use cookies get consent, and mat affect the Council if the Council carries out actions that can be defined as marketing within the Regulations. 13 Privacy Impact Assessments A Privacy Impact Assessment is a process which helps to assess privacy risks to individuals in the collection, use and disclosure of information. To be effective, they must be carried out at the early stages of projects. The key elements of a Privacy Impact Assessment are: Initial Assessment Full-Scale Privacy Impact Assessment Small-Scale Privacy Impact Assessment Privacy Law Compliance Check Data Protection Compliance Check Review 14 Providers Contracts made with partner organisations must contain clauses to ensure that there is an adequate Data Protection competence by partners in fulfilling services on the Council s behalf. Where the work is specialised and tied in with Council staff the Council will provide training for partner organisation staff to reduce the risk of a data protection breach. The Council s key providers include: Amey Wye Valley Focsa Halo Hoople 15 Complaints Section 42 of the Data Protection Act 1998 gives an individual the right to complain to the Information Commissioner if they feel that the Act has been breached. The Council s making experiences count Procedure details the procedure to be followed in the case of complaints relating to the way the Council has complied with its obligations under the Data Protection Act 1998. In line with the Council s making experiences count procedure, any expression of dissatisfaction from an applicant (written or verbal) with reference to the Council s handling of personal information will be treated as a complaint. August 2013 7 Version 1.1

Should the complainant remain dissatisfied with the outcome of their complaint to the Council once the Complaints Procedure has been exhausted, a complaint can be made to the Information Commissioner who will then investigate the complaint and take action where necessary. A Data Protection Complaints form can be obtained either from the Information Commissioner s Website at www.ico.gov.uk or by telephoning the helpline on 01625 545745. 16 Security and Confidentiality All staff must ensure that information relating to identifiable individuals is kept secure and confidential at all times. The Council will ensure that its holdings of personal data are properly secured from loss or corruption and that no unauthorised disclosures of personal data are made. Further information can be found in the Information Security Policy and Procedure Suite. The Council will ensure that information is not transferred to countries outside the European Economic Area (EEA) unless that country has an adequate level of protection for security and confidentiality of information and this has been confirmed by the Information Commissioner. Information on countries with an adequate level of protection and the US Safe Harbor agreements is detailed on the Information Commissioner s website at: http://www.ico.gov.uk/what_we_cover/data_protection/international/international_transfers.as px. 17 Informing Staff of Data Protection Requirements The Council will inform staff of their responsibilities under the Data Protection Act through the normal communication mechanisms within the Council, coupled with induction and refresher training and the cascade of information via Heads of Profession, Departmental Managers and Team Leaders in line with their responsibilities detailed at Section 4.4. 18 Reporting The Data Protection Officer will be responsible for compiling an annual report for the Information Management and Technology Board, which provides details of subject access requests received and the responses to them. A quarterly report will be produced by Legal Services and the Information and Records Management Service summarising the number of requests, number of refusals, the number of responses which did not meet the response target and the number of complaints. 19 Monitoring and Audit This Policy and associated procedures will be monitored by the Knowledge and Information Expert Forum. Compliance will also be monitored through Internal Audit. August 2013 8 Version 1.1

20 Offences Under the Act It is an offence to process personal data without notification, or failure to notify the Commissioner of changes to the notification register entry. It is an offence for a person, knowingly or recklessly, without the consent of the Data Controller to obtain, disclose or procure personal data or the information contained in personal data, unless the person can show that: it was necessary to prevent or detect crime; it was required or authorised by law; they acted in the reasonable belief that they had a legal right to do so; the Data Controller would have consented to if if they had known; in the particular circumstances it was justified as being in the public interest. 21 Associated Legislation and Guidance Access to Health Records Act 1990 Human Rights Act 1998 Freedom of Information Act 2000 Regulation of Investigatory Powers Act 2000 Crime and Disorder Act 1988 Mental Capacity Act 2005 Computer Misuse Act 1990 Police and Criminal Evidence Act 1984 Section 56-65 and 79: The Adoption and Children Act 2002 Road Traffic Act 1988 Privacy and Electronic Communications Regulations 2003 Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 22 Risks The risks of not ensuring adequate data protection compliance (including when using provider services as data processors on behalf of the Council as data controller) are: incurring of monetary penalties if a breach of the Data Protection Act occurs complaints from the community if their privacy rights are violated loss of reputation through a lack of trust by the community in handling confidential information The Council s corporate risk register will include any specific data protection risks and actions taken to mitigate them. August 2013 9 Version 1.1

APPENDIX 1 DATA PROTECTION PRINCIPLES First Principle Personal data shall be processed fairly and lawfully, (in particular shall not be processed unless: At least one of the conditions in Schedule 2 of the Data Protection Act is met (see Appendix 2); and In the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met (see Appendix 3). Sensitive data is information relating to the physical or mental health of the data subject (healthcare records), information relating to the Data Subject s racial or ethnic origin, sexual life, criminal records or offences, political opinions, membership of trade unions or religious beliefs. 2 Second Principle Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose, or those purposes. 3 Third Principle Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed. 4 Fourth Principle Personal data shall be accurate and, where necessary, kept up to date. 5 Fifth Principle Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 6 Sixth Principle Personal data shall be processed in accordance with the rights of the data subjects under this Act. 7 Seventh Principle Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data. 8 Eighth Principle Personal data shall not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of protection of the rights and freedoms of data subjects in relation to the processing of personal data or the data subject has given consent for the transfer to take place. August 2013 10 Version 1.1

APPENDIX 2 DATA PROTECTION ACT 1998 SCHEDULE 2 Schedule 2 of the Data Protection Act 1998 specifies conditions Relevant to the Processing of Personal or Sensitive Data: a) The data subject has given his/her consent to the processing b) The processing is necessary for: the performance of a contract to which the data subject is a party, or for the taking of steps at the request of the data subject with a view to entering into a contract. c) The processing is necessary for compliance with any legal obligation to which the data controller is subject, other than an obligation imposed by contract d) The processing is necessary to protect the vital interests of the data subject. e) The processing is necessary for the administration of justice for the exercise of any functions conferred on any person by or under any enactment for the exercise of any functions of the Crown, a Minister of the Crown or a government department for the exercise of any other functions of a public nature exercised in the public interest by any person f) The processing is necessary for the purpose of legitimate interests pursued by the data controller or by the third party or parties to whom the data are disclosed, except when the processing is unwarranted in any particular case by reason of prejudice to the rights and freedoms or legitimate interests of the data subject. The Secretary of State may by order specify particular circumstances in which this condition is, or is not, to be taken to be satisfied. August 2013 11 Version 1.1

APPENDIX 3 DATA PROTECTION ACT 1998 SCHEDULE 3 Conditions relevant for the processing of sensitive personal data: 1. That the data subject has given his explicit consent to the processing of the personal data. 2. (1) The processing is necessary for the purposes of exercising or performing any right or obligation which is conferred or imposed by law on the data controller in connection with employment. (2) The Secretary of State may by order (a) exclude the application of sub-paragraph (1) in such cases as may be specified, or (b) provide that, in such cases as may be specified, the condition in sub-paragraph (1) is not to be regarded as satisfied unless such further conditions as may be specified in the order are also satisfied 3. The processing is necessary (a) in order to protect the vital interests of the data subject or another person, in any case where (i) consent cannot be given by or on behalf of the data subject, or (ii) the data controller cannot reasonably be expected to obtain the consent of the data subject, or (b) in order to protect the vital interests of another person, in a case where consent by or on behalf of the data subject has been unreasonably withheld 4. The processing (a) is carried out in the course of its legitimate activities by any body or association which (b) (i) is not established or conducted for profit, and (ii) exists for political, philosophical, religious or trade union purposes is carried out with appropriate safeguards for the rights and freedoms of data subjects (c) relates only to individuals who either are members of the body or association or have regular contact with it in connection with its purposes, and (d) does not involve disclosure of the personal data to a third party without the consent of the data subject. 5. The information contained in the personal data has been made public as a result of steps deliberately taken by the data subject. August 2013 12 Version 1.1

6. The processing (a) is necessary for the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings) (b) is necessary for the purpose of obtaining legal advice, or (c) is otherwise necessary for the purposes of establishing, exercising or defending legal rights 7. (1) The processing is necessary (a) for the administration of justice (b) for the exercise of any functions conferred on any person by or under an enactment, or (c) for the exercise of any functions of the Crown, a Minister of the Crown or a government department. (2) the Secretary of State may by order (a) exclude the application of sub-paragraph (1) in such cases as may be specified, or (b) provide that, in such cases as may be specified, the condition in sub-paragraph (1) is not to be regarded as satisfied unless such further conditions as may be specified in the order are also satisfied. 8. (1) The processing is necessary for medical purposes and is undertaken by (a) a health professional, or a person who in the circumstances owes a duty of confidentiality which is equivalent to that which would arise if that person were a health professional (2) In this paragraph 'medical purposes' includes the purposes of preventative medicine, medical diagnosis, medical research, the provision of care and treatment and the management of health care services. 9. (1) The processing (a) is of sensitive personal data consisting of information as to racial or ethnic origin, (b) is necessary for the purpose of identifying or keeping under review the existence of absence of equality of opportunity or treatment between persons of different racial or ethnic origins, with a view to enabling such equality to be promoted or maintained. (c) is carried out with appropriate safeguards for the rights and freedoms of data subjects. 10. The personal data are processed in circumstances specified in an order made by the Secretary of State for the purposes of this paragraph. August 2013 13 Version 1.1