8.3: Interviewing & Orientation Copyright 2011 by the National Restaurant Association Educational Foundation (NRAEF) and published by Pearson Education, Inc. All rights reserved.
Job Descriptions A job description is a document that defines the work involved in a particular assignment or position. A job description includes the position title and the responsibilities or duties of a position. The responsibilities include both essential and nonessential functions performed by the person holding that position. Many job descriptions also include educational and legal requirements for holding the position. 2
Interviewing Job Applicants The interviewer s job is to ask questions and think about how well that person will fit in to the operation. The process of selecting and interviewing applicants is strictly regulated by laws that protect the civil rights of job applicants. All hiring and interviewing practices must be fair and directly related to the job. To avoid charges of discrimination, or making a decision based on a prejudice, employers should use identical application forms and tests for everyone who applies for the same job. 3
Interviewing Job Applicants (cont.) Interviewers need to keep all job requirements and interview questions directly related to the job. The Equal Employment Opportunity Commission (EEOC) and other government agencies enforce laws that ensure everyone, regardless of race, age, gender, religion, national origin, color, or ability/disability, gets a fair chance at any job opening. 4
Interviewing Job Applicants (cont.) Hiring tools used by managers include: Job application Screening interviews Cover letters and résumés. Some applicants go through a series of interviews as part of the screening process for a job. This is known as successive interviewing. 5
Lawful Hiring Practices Managers for restaurant or foodservice operations need to know the legal and regulatory environment in which they operate. There are numerous laws and regulations governing the restaurant and foodservice industry. Many of these laws protect employees from discriminatory, unsafe, unfair, or unethical treatment. Antidiscrimination laws can impact many aspects of daily operations, including job descriptions, recruiting, screening, hiring, employee development, training, and promotions. A zero-tolerance policy means that no violation is forgiven. 6
Lawful Hiring Practices cont. The Fair Labor Standards Act (FLSA) of 1938, as amended, established various occupational protections primarily related to wages, but it also established provisions for child labor. Generally, child labor laws restrict the hours young employees can work and the type of work they can do.
Onboarding Onboarding is the process that a company uses to integrate new employees into an organization. Onboarding programs give companies a better chance at making sure the people they hire stay in their jobs. There are typically four phases of onboarding: Hiring Orientation Training Scheduled follow-up An onboarding program demonstrates the hospitality and customer service standards that all employees should meet. 8
Orientation Orientation is the process that helps new employees learn about the procedures and policies of the operation and introduces them to their coworkers. The purpose of orientation is to make new employees feel comfortable in their new jobs, to know what their responsibilities are, and to make them feel part of the team. The type of orientation employees receive depends on the size of the organization. Orientation programs usually have two focuses: providing information about the company and providing information about the job. 9
Employee Manual An employee manual contains general information about employment, including company policies, rules and procedures, employee benefits, and other topics related to the company.
Section 8.3 Summary A job description is a document that defines the work involved in a particular assignment or position. Managers are responsible for knowing the laws to ensure that the operation complies with all laws. Managers must avoid discriminatory language and use the same application forms and tests for everyone that applies for the job. Onboarding is the process that a company uses to integrate new employees into an organization. During orientation, employees can expect to fill out paperwork, hear lectures, and receive printed materials such as an employee manual. An employee manual generally includes employment policies, employee benefits, rules and procedures, and other information about the company, such as mission of the company. 11
Assignment ProStart Job Description Application Complete in its entirety, with the exception of your SSN Keep in mind spelling, grammar, and especially your handwriting Practice interview questions with a partner (see website) 12