The Sainsbury Library Welcome Pack This welcome pack is provided to offer some brief information about the services and specialized resources to be found at the Sainsbury Library, alongside information on how to access the outstanding collections available throughout the Bodleian Libraries. The role of the Sainsbury Library is to ensure full and effective access to all information resources and services available to support the work and interests of all Saïd Business School staff, whether that involves providing general advice on how to access library resources, helping to find a specific piece of data, or providing further support with broader and more in- depth guidance using various avenues to conduct specific research. For further information or specific enquiries please see the contact information on the following page.
The Sainsbury Library Team: who we are and what we do Chris Flegg For general enquiries contact: library@sbs.ox.ac.uk +44 (0)1865 288880 For information, research and policy enquiries Bodleian Business Librarian +44 (0)1865 288882 For reading list enquiries (Egrove Park) For reading list enquiries (Park End Street) Hannie Riley Christopher Jones Tom Corrick Sarah Wilson Executive Education Information Assistant +44 (0)1865 422701 Instructional Materials Manager Executive Education + 44 (0)1865 422701 Library Collections and Instructional Materials Manager + 44 (0)1865 288887 Collections and Instructional Materials Assistant + 44 (0)1865 288829 For circulation and customer services For web and digital enquiries Andy Kernot Kornelia Sliwinska Mike Jackson John Pilbeam Jamie Stokes Senior Information Officer +44 (0)1865 288886 For research Circulation and Customer Services Librarian + 44 (0)1865 288885 Administrative Officer + 44 (0)1865 288884 For Inter- Library Loans and Document Delivery enquiries Web/Digital Officer +44 (0)1865 288883 Graduate Trainee +44 (0)1865 288894 For general enquiries support enquiries
Table of Contents The Sainsbury Library: service introduction Library opening hours Online access User accounts Reading list support Printing, Copying and Scanning Inter- Library Loans Recommending a resource EUREKA: The Saïd Business School Research Repository p. 1-2 The University of Oxford Single Sign- On (SSO) What is the SSO? How do I get my SSO details and activate my account? Using your SSO SSO FAQs Contacting the SBS IT staff and Oxford IT Services p. 3-4 A Brief Guide to SOLO What is SOLO? Connecting to SOLO and logging on Searching Further help p. 5-9 How to Find an E- journal p. 10-11 Beyond SOLO: using management and finance databases About databases Database types Starting the search process Management, business and finance databases Databases in other subject areas Searching text- based databases p. 12-15 Databases by Type p. 16-17 a
The Sainsbury Library: service introduction Library opening hours for the Sainsbury Library at Park End Street You can access the library using your SBS access card during building opening hours: weekdays: 7.30am midnight weekends: 8.00am midnight The Library is staffed on weekdays 9:00am 7:00pm during term, and 9:00am 5:00pm during the vacation. It is unstaffed at weekends. Online access http://www.bodleian.ox.ac.uk/business This is the Sainsbury Library s website and your gateway to the information and resources we provide, as well as a quick entry point to the vast resources of The Bodleian Libraries. http://ox.libguides.com/business The Key Business Resources guide is a hub of links and guides for the main business, finance and management databases that are core to the School s areas of teaching and research support, plus guides on their use. http://solo.bodleian.ox.ac.uk SOLO is the online catalogue of all the books and journals, printed and electronic, held across The Bodleian Libraries, as well as some, but not all, of the college libraries. It also includes direct links to many electronic resources. User accounts Members of the Business School have two different logins for accessing resources at Oxford: an SBS login, supplied by the Business School, used to access the SBS network. If you experience any issues regarding your SBS login, please contact the IT Helpdesk: (01865 288868, it@sbs.ox.ac.uk) a University of Oxford Single Sign- On (SSO), supplied by University IT Services, used to access a range of information resources both outside and within the University of Oxford network (see The University of Oxford Single Sign- On (SSO): p. 3-4) Information support The library provides information and reference support, including one- on- one sessions on the use of information databases or research resources available via the Sainsbury and the Bodleian Libraries. General queries may be sent to library@sbs.ox.ac.uk, or appointments made by contacting one of the professional staff by phone or e- mail. 1
Reading list support We appreciate early access to reading lists so that we can acquire texts and other materials required for teaching in time for commencement of programmes. The primary contacts for reading list enquiries for the Degree programmes are Tom Corrick, and Sarah Wilson, who can be contacted at readinglists@sbs.ox.ac.uk, and for the Executive Education programmes, Christopher Jones and Hannie Riley, who can be contacted at ExecReadingLists@sbs.ox.ac.uk. Printing, Copying and Scanning Copying and printing services for staff of the Business School are managed by the IT Department, and enquiries should be directed to the IT helpdesk. The library also has some multifunction machines: use of these requires the setting up of individual PCAS accounts. Inter- Library Loan (ILL) and Document Delivery If an item you need is not available in Oxford, we can obtain it for you from alternate locations through our Inter- Library Loans and Document Delivery service. For some copyrighted article or book chapter, you will be required to sign a copyright declaration at time of receipt. You may also recommend the purchase of an item for the collection by placing a purchase request at library@sbs.ox.ac.uk. EUREKA: The SBS Research Repository: http://eureka.sbs.ox.ac.uk EUREKA is the School s research output repository. Any member of SBS may deposit an article, monograph, working paper, book chapter or other research output into EUREKA. Items deposited into EUREKA are automatically fed into ORA, Oxford s Research Archive. Use of EUREKA: Increases visibility and impact of research easier harvesting by search engines can raise the ranking of your work, through increased visibility and wider dissemination. Ensures long- term preservation EUREKA acts as a permanent storage facility for your work. A guide on how to deposit your output into EUREKA is available from the EUREKA home page. For further information, contact Andy Kernot (andrew.kernot@sbs.ox.ac.uk, +44 (0)1865 288886). 2
What is the SSO? The University of Oxford Single Sign-On (SSO) The SSO, sometimes known as Shibboleth, is a username and password administered centrally by Oxford University s IT Services. It typically takes the form of four letters followed by four numbers, e.g. mast1234, followed by a password you create. You will be asked for it: when accessing many of the web- based services at Oxford University to access many features on the Library s SOLO catalogue to access your Nexus e- mail account if not using an SBS e- mail account Most importantly, your SSO allows you to access the library s electronic resources remotely from anywhere in the world, enabling you to make the most of your access to the wealth of specialized business and finance resources provided to you by the Sainsbury and Bodleian Libraries to support your research. It is also increasingly used for University wide services such as accessing of course readings. How do I get my SSO details and activate my account? You should have received a letter from Oxford IT Services with your account name and your activation code. If you haven t received your SSO details, contact IT services: http://help.it.ox.ac.uk/helpcentre. To use your SSO, you must first activate your account, within a month of receiving your letter, by following the steps at this site: https://webauth.ox.ac.uk/activate. To do this, you will need your: account name activation code birth date patron number (this is the 7 digit number usually located above the barcode on your University of Oxford card) 3
Using the SSO You will then be able to use your SSO whenever you see an authentication box that looks like this: SSO FAQs Q: What if I have failed to activate my SSO in the allocated time? A: You will need a new activation code, which you can obtain by contacting SBS IT or Oxford IT Services help staff (see below). Q: What if I have activated my SSO but forgotten my password? A: Go to: https://webauth.ox.ac.uk/reset_password and reset your password. To do this you will need to recall your password reset security question. Q: What if I can t remember my security question or answer? A: If you have forgotten your security question and therefore cannot change your password, you will need to obtain a password Rescue Code from SBS IT or Oxford IT Services help staff. Contacting the SBS IT staff and Oxford IT Services During standard office hours: Outside office hours: The SBS IT staff at it@sbs.ox.ac.uk or: Park End: +44 (0)1865 288868; Egrove: +44 (0)1865 422551 Oxford IT Services help staff through their website at: http://www.it.ox.ac.uk/help/ 4
A Brief Guide to SOLO What is SOLO? SOLO is the online catalogue for the majority of Oxford s electronic and printed library collections. You can use it to find printed and electronic books and journals and many other items, including theses, conference proceedings, government papers, audio- visual materials, maps and music. Please note that some collections (e.g. maps and music) are not yet fully represented in the online catalogue (consult separate subject guides for further details). Connecting to SOLO and logging on SOLO is a public library catalogue that may be consulted by anyone anywhere in the world at http://solo.bodleian.ox.ac.uk. However, as members of the University of Oxford, you can use the additional functionalities that are restricted to University staff and students, but to do so, you must sign in to SOLO. The added functionalities that require you to sign- in include: placing a hold (in order to request an item from the stacks or to reserve an item that is on loan to another reader) renew your books and view your loans, fines and other patron details add items to your personal SOLO e- shelf and save searches download and/or read e- books and other electronic resources. Sign in options are in the top right hand corner of the screen. current members of Oxford University should sign on using their Single Sign- On (SSO) other Bodleian Libraries members should choose Other Bodleian card holders and sign on using their patron number and password 5
Searching SOLO 1. Simple search To search SOLO, simply enter your bibliographical details such as title keywords and/or author names in the search box. You can enter as many details as you wish authors, editors, title, series, publisher, publication date. However, do not search edition statements (e.g. 2nd ed.) - pick the correct edition from your search results. If you are unsure of a spelling you can use the wildcard?, or the truncation symbol * to search for alternative word spellings or endings as follows: Gr?y for Grey or Gray, and 176? for 1760, 1761, 1762, etc. education* for education, educational, educationally, etc. 2. Using limit dropdown menus in searching A number of dropdown menus located beneath the search entry box are available to help you refine your search. This is useful when searching for common names/titles or if you are searching for a non- book item, e.g. a music score or map. Use the first dropdown options to specify the type of item you are looking for, such as audio- visual, or maps, etc. Please note: use the journal option with caution as some older journals are listed as books on the system. Use the second dropdown to specify the nature of the search phrase. For example, searching the query words history of Europe as an exact phrase to find the book, The History of Europe, but exclude the book entitled The History of Western Europe. Use the third dropdown menu to specify a particular field e.g. in the title or as author/creator etc. You can also limit your search to a particular library or to only online resources using the dropdown menu located next to the search box. 6
3. Advanced Search The Advanced Search, to the right of the Search button, allows you to: combine searches in several different fields at once (e.g. author, title and publication year) search by publication date, publisher or place of publication refine your search by language or time period (e.g. last year, last two years, last eighty years) 4. Refining searches Once you have performed a search, you can also use the facets on the left of the screen to refine your results further. 7
5. Versions: finding online & print versions and different editions When SOLO finds different versions of the same work it groups them together into one single item. Different versions could be different editions, or online or audio- visual versions of the same work. When this happens you will see a Multiple versions found notice in orange. You can then click the title, the Multiple Versions icon on the left, or View all [x] versions to see a complete list of versions. 6. Finding out which libraries hold an item, ordering items and placing reservations When you can see the version you want, either click Find and Request or click the book title and choose the Find and Request tab on the subsequent page. Choose the desired library from the subsequent list and click the to see a list of copies held by that library. You can then click the to see further information about the item. 8
If an item s Status reads Closed Stack or is out to another reader you will need to place a Hold by signing in with your SSO (click Sign in under Request ) and then clicking Hold when this option appears. For Closed Stack books this will open the request dialogue where you can choose a Delivery/Pickup Location (a library or reading room where you will collect the item). You do not need to fill in the author, title, etc., boxes on this page unless you are ordering a journal or serial and have not been prompted to choose a volume and/or issue number. Items which are on loan to another reader can only be picked up from the library the book belongs to. If you are unable to place a hold/request a book, please contact the library s main enquiry desk either directly, by phone: (01865) 288880 or by email: library@sbs.ox.ac.uk. You can track the progress of your requests by signing in and choosing My Account (top right of screen), followed by Requests. Further help SOLO has many advanced features which are not included in this brief guide. Please see the online SOLO guide at http://libguides.bodleian.ox.ac.uk/solo for more information and guidance. 9
Beyond SOLO: using management and finance databases About databases A database, in library speak, is a collection of things industry reports, journal articles, electronic books and so on aggregated in such a way as to be searchable via a single search interface. In broad terms, databases are distinguishable in two essential ways: The content This determines what pertinent information the database can provide. The searching interface This determines both how you can search the content and what you can do with the content over and above extracting some of it. For example, some of the financial databases will enable you to construct comparisons of financial or market data across a range of companies. Your search strategy will be enhanced the more you form an understanding of these two variants, and how you can use them to get better results, more quickly and more effortlessly. Database types Each of the databases provided to you while you are on an SBS programme differs in functionality and content. The list of databases which concludes this welcome pack (Databases by Type pp. 16-17) describes briefly what is contained in each some comprise a mixture of different types of content, while some focus exclusively on one content type or one industry sector. For ease of reference however, the main management and business databases can be clustered into five broad types as follows: company and financial information journal articles and e- books newspapers industry and market reports citation searching 10
Starting the search process Before commencing your search process, you could consider the following: 1. Consider what exactly you wish to know and where that type of information is likely to be found While this may sound simplistic, the most important first questions you should ask are: What information would be relevant for what I wish to know? What kind of information source is that information likely to be found in? If you needed a quick overview of an area of management activity in which you have not been overly involved warehousing, for example you would do well to seek a general book on the subject. If you were after a specific and discrete bit of information say the number of 40 and 60 year- olds living in India you would do better with a directory, or a source compiled from national or other current statistical sources. If you wished to know how well a new company director had fared in Europe, you might want to look at trade publications or newspapers, whereas an interest in economic models and financial regulation would be better served by looking for academic journal articles. 2. For any substantive piece of research, the search process almost always is non- linear It is self- checking, self- correcting, and expansive. As you start uncovering information, you should let the information trail and what you discover along the way correct, expand and redefine your search strategy. You should therefore always be open to the opportunity to follow new avenues of thought, new territory you had not previously considered, and new facts or ideas which you had not had at the start of your information quest. 3. Collect your references as you go Before you start, you should consider where and how you will gather the references you are using so that you can quickly and efficiently gather them into your bibliography when you are ready to produce your report putting off this step at the start can make a simple task excruciating later on. There are many packages that enable you to store references into a standard bibliographic format of your choice. The University of Oxford supports the use of Refworks and Endnote both are available through the SOLO homepage by clicking the link under Managing Your References and navigating the subsequent tabs. These tabs also contain useful guides on general referencing and specific software. 11
Management, business and finance databases The core databases for management, business and finance are accessible via The Sainsbury Library s webpage http://www.bodleian.ox.ac.uk/business under the Databases tab, or by going directly to http://libguides.bodleian.ox.ac.uk/business. To access these databases remotely you will need to use your Single Sign- On (SSO) (see The University of Oxford Single Sign- On [SSO], pp. 3-4). A few databases that require special software however, such as Bloomberg and Datastream, are accessible only in The Sainsbury Library. Some databases also require an additional step for access to be enabled these are indicated by a next to the database name at Databases: Key Business Resources (http://libguides.bodleian.ox.ac.uk/business) and in the Databases by Type guide which concludes this welcome pack (pp. 16-17). Databases in other subject areas In some instances, it may be necessary for you to broaden your search to other subject fields such as medicine, psychology or engineering. To see what is available in other subject fields, go to OxLIP+ through the Library home page s Quick Links tab. OxLIP+ is the Bodleian Libraries listing of all databases, in all subject areas, available to you through the combined Bodleian Libraries. 12
Searching text- based databases All our text- based databases such as Factiva and ABI/Inform will by default search every text word contained in the database. Without any intervention, this can produce thousands of articles, from which finding the relevant content quickly and easily can be unnecessarily difficult and time- consuming. To counter this, most text- based databases offer standard features to make the search process more rigorous, more precise, and more likely to retrieve relevant content. The following notes describe three of the most commonly used features that support text searching. 1. BOOLEAN SEARCHING: refers to the use of the three Boolean operators AND, OR, and NOT. They determine how the words you enter into a search box will be processed by the system, as shown below: Wine OR Beer Wine AND Beer Wine NOT Beer = 14,771 = 161 = 8,375 Everything about wine PLUS everything about beer Only where wine and beer BOTH occur All wine, BUT EXCLUDING anything about beer. 2. TRUNCATION: refers to the use of a symbol to search variants of a word in one single operation, most commonly used for searching both singular and plural variants of a word, or natural extensions of a word for example: market$ [where the $ sign is the truncation symbol] to search simultaneously for market, markets and marketing. Commonly used truncation symbols include: $ * 3. FIELD SEARCHING: where this facility is available, it is particularly useful to further refine where the words you have entered will feature in the bibliographic record: for example, a word in a title, a word in the text, or a word in a geographic location. The availability of these searching aids varies across the text databases: some offer the use of all three mechanisms, some just one or two. Some offer them via dropdown menu options and some assume the searcher will enter them into the search box. Once the concept of the use of these as searching aids is mastered however, the ability to use Boolean, truncation and field searching will be experienced as largely transferable across many databases and their use can dramatically improve search results. 13
How to Find an E-journal If a journal article is not available in full text in a database you are using, use this facility to establish if the full text is available elsewhere (for more on Databases see Information Searching: A Guide, pp. 12-15). From http://www.bodleian.ox.ac.uk/business (The Sainsbury Library s home page), click QUICK LINKS to open the dropdown menu and then click E- journals. This will take you to the screen below. Here you can have a number of search options, e.g. By Title, By Subject. To find a specific journal, make sure Starts with is selected, enter your title in the blank search box and click Go. 14
Click on the title you are after to see where that title is located in electronic form. 1. From this next screen, you will see that the full text of the journal Strategy and Leadership is available in two databases: ABI/Inform Global and ABI/Inform Trade 2. & Industry. Additionally, the University of Oxford Library s SOLO catalogue has an 3. entry which will indicate locations for any print versions of this journal. 4. To access any of the databases from outside the Oxford University area, you will 5. need to use your University of Oxford 6. Single- Sign- on (SSO). 15
Databases by Type This is a selective list of databases from the management, business and finance fields. For a fuller list, go to the library homepage (http://www.bodleian.ox.ac.uk/business) and click on Key Business Resources. COMPANY FINANCIALS Amadeus contains financial data for both public and private companies in Europe. Bankscope has detailed accounting information for worldwide banks. Capital IQ combines information on companies, markets, and people worldwide with tools for analysis. Please contact the library for individual log- in details. Fame contains financial information for companies in the UK and Ireland. Including balance sheets, ratios, credit score and price information. Datastream contains long runs of global economic and equities data including bonds, commodities, futures and options. Accessible only on Sainsbury Library PCs. Mergent provides financial details of over 25,000 active and inactive global companies. It also has over 300,000 historical annual reports and executive profiles. The Historical Annual Reports database from ProQuest contains annual reports for over 800 companies from 1844 onwards. Zephyr provides comprehensive deal data including information on M&A, IPO, private equity and venture capital deals. JOURNAL ARTICLES AND E-BOOKS ABI/Inform provides access to business and management journals and trade publications. Ebrary provides access to 84,000 ebooks from over 500 academic publishers Business Source Complete provides access to business and management journals and trade publications, including the full- text of Harvard Business Review. WEB OF KNOWLEDGE AND SCOPUS Web of Knowledge and SCOPUS scan a large number of journals across all subject fields, and list the citations from work to another. These sources allow you track where individual papers have been cited. 16
NEWSPAPERS AND NEWSWIRES Factiva is a vast international news database providing daily, up- to- date articles from thousands of newspapers, trade journals and newswires from across the globe. Nexis UK similar to Factiva but also includes websites, and company filings and other registered company and financial reports. The entire content of the Financial Times online. Please register on campus to use this database. INDUSTRY AND MARKET REPORTS The CEIC China Premium Database is a leading economic time- series database, focused exclusively on the Chinese market that contains historical data dating back to 1949. EMIS focuses specifically on 70 emerging markets, including China and the Arab world. As well as reports, it is particularly strong in its coverage of news from local newspapers and publications. EIU offers the latest in management thinking and latest global reports for the automotive; consumer goods; energy; financial services; healthcare; and telecoms & technology sectors. Gartner is a leading information technology company providing news, research and analysis on the global IT industry. IBIS coverage is across all industry groups, but includes both market and industry reports for industries in the UK as well as global markets. Keynote focuses primarily on the UK and is strong for retail sectors. Mintel, like Keynote, provides market relating to the UK and strong for the retail, leisure and industrial industries. Passport GMID reports are compiled from official sources such as the World Bank, the IMF and national statistical bodies to compile reports containing statistics, overviews and comment on industry, country and consumer trends. WGSN is a leading source for fashion news, analysis and trend forecasting. The Thomson One collection is a package of Thomson services, including analyst reports from over 1,000 investment banks and consulting firms worldwide. Planet Retail is provided by a leading retail analyst firm, and provides global insight, analysis, news and data covering more than 9,000 retail operations across 211 markets. Retail Analysis provides market reports and analysis on the 50+ most important global grocery markets. It also has news and reports about individual grocery retailers. 17