What are your first thoughts when faced with a new change
What is change? The concept of change management describes a structured approach to transitions in individual, teams, organization, and societies,that move the target from a current state to a desired state.
Change is Global Constant Inevitable Stressful
Change Management for an organization For an organization, change management means defining and implementing procedure and / or technologies to deal in the business environment and to profit from changing opportunities.
Categories of Change Structure Technology People Authority Work process Attitudes Relationship Work methods Expectation Coordination Equipment Perceptions Span of control Behavior
CHANGING IS CHNAGING Revolutionary Changes Transformational Changes Incremental Changes
COMPETITION 2000 500 CEOs Who took best advantages of changing in your industry over the past 10 years? Traditional competitors Newcomers Your company? HOW? Executing better or Changing the rules of the game?
No Company can escape the need to : Re skill its people Re shape its portfolio Re design its processes Re direct its resources
Since changes is disruptive, change Management helps companies to implement projects in a way that addresses people issues that will arise Organization & People Current State Change Management Desired State processes Technology
The change management plan should be built upon several key principals that are targeted to meet the identified change management The key principles driving the elements of change management are: Targeted commitment levels Executive ownership Visible, sustained sponsorship Deployment / Implementation support and monitoring Employee Support Post development Preparation
Objectives of Organizational Change Changing the behavior of its employees
The Change Equation (Beckhard) Vision + Dissatisfaction X 1 st steps > Costs sss Emotional Changing individual behavior requirements both new information and new experience Information + Experience X Perception = Behavior Information about what is happening to the company & me Experience of work doing my work in new ways which reinforce the change and engages me potentially My perception of the organization, its management and my own capability A shift in my behavior and attitudes
Resistance is any behaviour that serves to maintain the status quo in the face of pressure to alter that Status Quo Individual Resistance Process HABIT SELF PERCEPTION DEPENDANCE EMOTIONAL BEHAVIOUR
We may have had misses in the past Could We Afford any for the Future? So, we must change to achieve THE FUTURE IS NOT WHAT IT USED TO BE!!!
How to make change more easily & effectively Be open to what happens Integrate the dark side Serenity, courage & wisdom Getting / giving support
Change Agents Manager Staff Aspirants Outside consultant
Change Manager must know Organization culture, Leadership values and act in concert with these
It must be considered that there is nothing more difficult to carry out, nor more doubtful of success, nor more dangerous to handle, than to initiate a new order of things. -Machiavelli s The Prince
04 Step approach Keep in mind when you want to make the change
1 st Step Aim for it Clear Vision Aim for a specific goal commitment
2 nd Step Expect Bumps Cost Involved when making a change Deal with your fear of change Change is a process
3 rd Step Take good care of yourself Focus on something positive Reward yourself along the way Find the support you can get
4 th Step Keep track of what you re doing Keeps you focused on the reality You can learn from your setbacks
Rate of Change When the rate of change outside exceeds the rate of change inside, the end is in sight.
People Support Change when they Relate to the vision Expect personal gain Give input Respect the leader Believe the time is right
Model to Manage Change Personal Competence What I see Self Awareness What I do Self Management Social Competence Social Management Relationship Management
Self Awareness Ability to accurately perceive your own emotions. Stay aware Be mindful of how one responds to specific situation / people
Self Management Stay flexible & positively direct your behavior Managing your emotional reactions to all situations and people
Social Awareness Ability to accurately pick up on emotions of other people Understanding what other people are thinking and feeling (even if you don t feel the same way)
Relationship Management Management interaction effectively using awareness of own emotion Ensuring clear communication Effective handling of conflict
MANAGE CHANGE!! We have to recognize that change is not constant but increasing at an accelerated rate. We must not fear change, but accept it We must encourage others to change & improve in every thing they do
GOALS OF ORANISATIONAL CHANGES To get a new product / service accepted in the market Increase the productivity of the people Increase motivation of people to achieve Reduce staff turnover Be socially responsible
Coming together is a beginning, staying together is progress, and working together is success. - Henry Ford
Change Management Elements Change management is made up 3 equal elements - Change Plan What and Why we want to change - Deployment plan How you will get the unit to change - Implementation Plan How the unit will execute What the unit will do
MANAGING CHANGE IN STRATEGY FORMULATION Where do we intend to go? Corporate Objectives When do we plan to arrive? Company Strengths Opportunities Company Threats & Weaknesses Alternative Strategies : The Selected Strategies : How the objective can be reached What should we do?
Changing the Face can change Nothing But Facing the Change is Everything Don t complain about others ; Change yourself if you want peace