MY TRANSACTION TOOLS

MY TRANSACTION TOOLS 1

2 When you go into business, you have a specific goal: make money. You put all your energy into it and reap the rewards of your efforts. To achieve your goal, it s important to have all the essential tools on hand. This way, you can make the most of every action and every transaction. When you go into business, you have a specific goal: make money. Because we re determined to make your business transactions easier, Laurentian Bank has developed an array of useful tools, including accounts, packages and services. Whatever the type, size or age of your business, our products and services easily adapt to your requirements. Effortlessly. Profitably. Fee structure in effect as at May 1, 2013

1 My My business, my solutions A single formula can help you reduce business banking fees to a minimum. It s logical: you only need to know your transaction habits. Take time to analyze, assess and streamline them. Once you ve defined these habits, choosing the most profitable solution becomes child s play. Your average number of transactions per month, the type of deposits you make, your minimum account balance and your use of U.S. currency are factors to consider. Informed choices will help you make the best use of our accounts and packages. Effectively. Consistently. business account 1 This chequing account is ideal for everyday banking transactions. Available with a monthly paper or electronic bank statement via EPost TM service that can include copies of cheques drawn on your account, it can also be linked to one of our packages. A brilliant solution to trim your transaction fees! BUSINESS ACCOUNT FEES Fee types Details Transactions» $0.90 per deposit, night deposit, withdrawal or transfer at an ATM» $0.90 per debit transaction for each bill payment and transfer with LBCDirect» $0.90 per deposit, withdrawal or transfer at a branch» $0.90 per automatic deposit or debit, or per cheque 3 Details With minimum monthly balance of $1,250» One free transaction ($0.90 value) for each minimum monthly balance of $1,250 Management 2» $8 fixed monthly fee Our day starts at 8:46 p.m. At Laurentian Bank, our day ends at 8:45 p.m. (Eastern time). From 8:46 p.m. onward, any transaction done at one of our ATMs or through LBCDirect is dated the next day.

4 My Day By Day Interest Plus US dollar account This special chequing account is designed for everyday banking transactions in US dollars. All benefits and fees are calculated in US dollars. Transactions must be done at a branch, since you cannot access this account either at an ATM or through LBCDirect, nor can it be linked to a banking package. This account is available with your choice of paper or electronic bank statement via EPost TM service or bankbook 1. No interest is paid for this account. Fees for Day By Day Interest Plus US account Fee types Details Administration Minimum monthly balance of US$3,000 or more:» No monthly fees Minimum monthly balance of less than US$3,000:» No monthly fees for an account with an electronic bank statement via EPost TM service» US$2.00 per month for an account with a paper bank statement (cheques drawn on your account can be retrieved)» US$2.25 per month for an account with a bankbook Transactions Management 2 With a monthly balance of US$3,000 or more» No fees for withdrawals or transfers done at a branch 3 or for cheques With a monthly balance under US$3,000» US$0.85 per cheque» US$1 per withdrawal or transfer done at a branch 3» US$5.50 fixed monthly fee Is your business getting off the ground? Catch wind of this offer! TIP Get a 50% discount for six months 4 on monthly fees for the 25 package! Here s one way we help young companies of three months or less start their business on solid footing. You can also switch to another package at any time, depending on the growth of your business.

5 My business packages Do your business activities involve a large number of banking transactions? Make life easier with one of our packages 5! Say goodbye to the follow-up required with transactions billed individually, and to the resulting lost time. In addition, you ll optimize management of your business and save on banking fees. Any way you look at it, it s a great deal! Types of packages Package 10 Package 25 Package 45 Package 65 Monthly fees $15 $26 $40 $50 $75 Monthly transaction limit with no fees 6 10 25 45 65 90 Laurentian Bank ATM (deposits, withdrawals, transfers and bill payments) LBCDirect (transfers and bill payments) 7 Interac 8 direct payment Cheque clearing Automatic deposit and debit Night deposit Package 90 Cash deposits at a Laurentian Bank ATM with no handling fee Number of items deposited at a Laurentian Bank ATM with no handling fee No fee for account maintenance Free access to LBCDirect No fee for monthly paper statement with cheques returned No fee to open an account 50% discount on monthly fees for overdraft protection 9 (up to $5,000 per month) Up to $3,000 per month For deposits containing cash, package holders can take advantage of up to four monthly transactions at the counter, free of charge. Unlimited

6 My Performance packages Do your business activities require more and more banking transactions? Switch to Performance mode! Our highly versatile Performance packages 5 let you do a large number of transactions without accruing fees at every turn. Here s an ideal solution for when your business is growing in line with your ambitions. Types of Performance packages Performance 150 Performance 180 Performance 225 Performance 300 Monthly fee $100 $125 $175 $225 Monthly transaction limit with no fees 6 150 180 225 300 Laurentian Bank ATM (deposits, withdrawals, transfers and bill payments) LBCDirect (transfers and bill payments) 7 Cheque clearing Automatic deposit and debit Night deposit Deposit at a branch 125 per month 25 per month 155 per month 25 per month 195 per month 30 per month 265 per month 35 per month Cash deposits with no handling fee up to $10,000 per month up to $15,000 per month up to $20,000 per month up to $20,000 per month Items deposited with no handling fee Unlimited No fee for account maintenance Night deposit with no annual fee No fee for disposable night deposit bags 50 per year 50 per year 100 per year 100 per year Free access to LBCDirect No fee for monthly paper statement with cheques returned No fee for yearly bank confirmation

7 My tips for reducing services charges You don t need to do much to improve your business activities, optimize your time and save money: just a little analysis, a touch of discipline, a dose of common sense and, of course, a few good habits, including those listed below. Try it and see for yourself it s a piece of cake! Use LBCDirect services to your advantage. Choose the package that best suits your current needs. Regularly reassess your banking needs and make any necessary changes. My services, My well-run business Your business demands constant commitment from you. Your time is precious, so you refuse to let your banking activities monopolize it. Knowing that time is money, you want to invest it well. Fortunately, today s technology offers a host of options to make your life easier. We make maximum use of these options, and offer state-of-the-art services tailored to your reality. Our goal? To make banking as simple as possible for you. Make the most of our services. Profitably. Frequently. Use our overdraft protection services. Formula for a healthy business The more your business grows, the less you pay in banking fees. The less follow-up you need to do, the more you ll be seen as a model manager!

8 My LBCDirect services By Internet or telephone, our LBCDirect services let you do a large number of banking operations, independently and at your convenience. To use these services to your advantage, simply sign up or request a debit card. LBCDirect BUSINESS PRACTICAL EASY TO USE AVAILABLE 24/7 AVAILABLE ANYWHERE IN THE WORLD ECONOMICAL SECURE Banking operations available with LBCDirect services and at an ATM Check your account balance Transfer between your Laurentian Bank accounts Assign informational or transactional access to various representatives of your company View your current bills Pay bills Check balance of your Laurentian Bank VISA 10 card, VISA Performance card, and personal line of credit Check balance of your mortgage, commercial loan and other investment products Access your account transaction history Get transaction history for your Laurentian Bank VISA card Transfer your transaction history to financial management software (e.g. Quicken, Money) International access to your accounts Archiving of paid bills and statements for a period of seven years with the Epost TM service Government tax returns and remittances ATM Internet Phone

9 ATM s LBCDirect by Internet Once you ve enrolled, simply go to www.laurentianbank.ca and enter your access number and password. You can then access your banking products, follow their progress and do transactions 1, wherever you are, any day and at any time. You can visit as often as you wish in complete security. Shall we sign you up? LBCDirect by phone No access to the Internet or to an ATM? Use the phone! Our toll-free number (1-800-252-1846) lets you access your account and do certain common banking transactions, here and abroad. With your Laurentian Bank card, you have access to your account and your money from all our ATMs as well as all ATMs in the Interac 8 and Plus networks in Canada and abroad. Our network lets you easily do most of your everyday banking 1 thanks to over 300 machines located throughout Quebec. You ll even find our machines underground in Montreal metro stations! Elsewhere in Canada and around the world, our affiliation with the Interac and Plus networks lets you access over 800,000 ATMs. That s something to make your life easier, even on business trips! Practical and ecological Don t let your bills continue piling up. Pay them online! Thanks to our Epost billing service, you receive and pay your company s bills on the Internet through LBCDirect. You can even archive them for a period of seven years. Less paper and more simplicity. That s efficiency!

10 My banking fees per item 11 Deposits Cheque deposit into your account Cheque deposit (US funds) into your Day By Day Interest Plus account (US funds) Cash deposit» Counted» Uncounted $0.20 per item US $0.25 per item Deposit of rolled coins $2.15 for each $100 $2.15 for each $1,000 (minimum of $2.15) $2.50 for each $1,000 (minimum of $2.50) Overdrafts Insufficient funds in the account of your company s client» Automatic debit or cheque is deposited in the account of your company s client and returned to you. $7 per item Insufficient funds in your company s account» Automatic debit or cheque is accepted by the Bank» Automatic debit or cheque is refused by the Bank Overdraft protection 9 (Useful protection if you occasionally lack the cash to cover a cheque or if you need funds for the short term) Minimum of $5 per item (plus interest) $65.00 $5 per month Information Administration fee for each payment and each request for and disclosure of information done by a third party relating to an administrative or judicial procedure, in accordance with applicable laws (e.g. seizure, bankruptcy, credit check) Document search» Less than 90 days following date of transaction» 90 days or more following date of transaction Additional or interim account paper statement Account history information Account balance information» At a Laurentian Bank ATM, through LBCDirect or in person at a branch» By phoning the branch $10 $5 per item $40 per hour (minimum of $20, taxes extra) $5 per statement $5 per account No fee $4

11 Supplies Banknotes $1.90 for each $1,000 Rolls of coins $0.15 per roll (minimum of $1.50) Night deposit service» Use of service» Purchase of 50 disposable bags $35 per year $25 INTERNATIONAL SERVICES Cash in a foreign currency» Purchase by a non-customer $3» Purchase of cash (less than C$100) $3 Cheque made out in a foreign currency and drawn on a Canadian dollar account $15 Foreign currency items sent to collections, foreign currency items sent to collections and returned unpaid, $40 12 foreign currency items received in collections If foreign currency items deposited in a Canadian dollar account are returned unpaid $20 12 Cashing or depositing foreign currency items in a Canadian dollar account» Less than C$1,000» Equal to or over C$1,000 (For the return of any cheque issued in foreign currency and deposited in a Canadian dollar account due to insufficient funds or any other reason, the customer will assume any losses resulting from exchange rate fluctuations affecting the currency between the deposit date and its return date.) $6 $9 Money order in Canadian or US dollars» Issuing fee» Photocopy Stop payment on a money order in Canadian or US dollars $20 12 Return of a foreign currency item $15 + administration fees Electronic transfer» Sent within Canada» Sent abroad» Received from another financial institution $7.50 $10 Minimum of $20 Minimum of $30 $15

12 Miscellaneous The Essentials Kit TM is available upon request. Fees are to the charge of the client. LBCDirect (by Internet or phone) Inactive account No transactions carried out for at least one year.» If the client responds to the dormant account notice If the client ignores the notice» for the first dormant year» from 2 nd to 4 th dormant year» from 5 th to 8 th dormant year» for the 9 th dormant year (If the balance is less than the amount to be collected, the charges correspond to the remaining balance.) Official cheque» $1,000 or less» Over $1,000 Unencoded cheque, crossed-out cheque, or cheque not conforming to magnetic encoding standards Certified cheque» Requested by a Laurentian Bank customer» Requested by a non-customer American Express traveller s cheque in canadian or foreign currency» Regular format $6.95 per month No charge $15 $30/year $40/year $45/year $7.50 $10 $5 $10 $15 1.25% of the purchase value (min $4.50) Bank confirmation Min. $35 Special request related to an account $40 per hour (minimum of $20, taxes extra) Post-dated item held for future deposit or processing $5 Item received by mail for deposit into account $5 Notice sent by mail $2.50 Account closure» Open for 90 days or less» Open for over 90 days $20 (in currency of account) No fee Miscellaneous (Cont d) Bill payment processing fee» At a branch» At a Laurentian Bank ATM or through LBCDirect (When paying a bill at a branch, at an ATM or through LBCDirect, account withdrawal fee is added to bill payment fee, if applicable) Safety deposit box rental» Small» Medium» Large (other sizes and rates also available) Fee to copy a safe deposit box key: Stop payment on a cheque or automatic debit» Complete information provided by customer» Incomplete information provided by customer $2 per bill $0.60 per bill $55 per year $100 per year $300 per year (taxes extra) $30.00/key $13 $20.00 Opening a account Min. $25 Replacement of a debit card Beginning with the 2 nd replacement during the same calendar year Interac Direct Payment service $5 per additional card $1.00 per transaction Cheque image verification service $25 per request (taxes extra) Interest rate on an unauthorized overdraft 22% Transfer of an account balance to another $24 financial institution Use of ATMs» Use of a Laurentian Bank ATM» Use of another financial institution s ATM in the Interac network» Use of an ATM in the Plus network outside Canada» Foreign currency conversions on any transaction at a PLUS Network ABM (abroad) (Transactions done at an ATM carry fees applicable to the account.) No fee $1.50 $4 Exchange rate in effect at the time of conversion, plus 2.5% of the converted amount Fund transfers by telephone $5.50 Printing of a partial statement (record of $1.00/statement previous 10 transactions) 13

13 My resources The Laurentian Bank is committed to customer satisfaction. Feel free to share your comments or complaints with us anytime. Settlement procedures: Step 1: Start by contacting your branch manager or the Laurentian Bank Telebanking Services: Telephone: 514-522-1846 or 1-800-522-1846 Email: www.laurentianbank.ca under the Contact us section. Not satisfied with the way things turned out? Step 2: Contact the Laurentian Bank Customer Inquiries department: Customer Inquiries Laurentian Bank 555 Chabanel Street West, 5 th floor Montreal, Quebec H2N 2H8 Telephone: 514-284-3987 or toll-free 1-877-803-3731 Fax: 514-284-3988 Email: customer_inquiries@laurentianbank.ca Step 3: If the issue still has not been resolved to your satisfaction after the second step, contact the Laurentian Bank Ombudsman s Office, preferably in writing, using one of the following means of communication: Ombudsman s Office Laurentian Bank 1981 McGill College Avenue, 14 th floor Montreal, Quebec H3A 3K3 Telephone: 514-284-7192 or toll-free 1-800-479-1244 Fax: 514-284-7194 or toll-free 1-800-473-4790 Email: ombudsman@laurentianbank.ca Step 4 : Ultimately, you can contact the Ombudsman for Banking Services and Investments using one of the following means of communication: 401 Bay Street, Suite 1505 P.O. Box 5 Toronto, Ontario M5H 2Y4 Telephone: 416-287-2877 or toll-free 1-888-451-4519 Fax: 416-225-4722 or toll-free 1-888-422-2865 Email: ombudsman@obsi.ca You can also contact the Financial Consumer Agency of Canada (FCAC) using one of the following means of communication: 427 Laurier Avenue West, 6 th floor Ottawa, Ontario K1R 1B9 Telephone: 613-996-5454 or toll-free 1-866-461-2232 Fax: 613-941-1436 or toll-free 1-866-814-2224 Website: www.fcac-acfc.gc.ca The content of this brochure is provided solely for informational purposes and does not constitute an offer to purchase products or services from Laurentian Bank or its subsidiaries (collectively called the Bank ). This information is of general scope and does not constitute investment, accounting, legal or financial advice and should not be used as such. Calculations, examples and mathematical projections are provided for illustrative purposes only. Information provided is, to the Bank s knowledge, accurate at the time of printing. However, the Bank cannot guarantee its exactness or completeness, or that it will remain as such. Please consult qualified professionals for advice concerning your needs, your investor profile and your financial situation. Each product or service is subject to an agreement that includes the terms applicable to it. 1 Withdrawal and debit transactions are permitted at ATMs or with LBCDirect solely for customers holding basic accounts (with one signature). 2 Included in administration fees, if applicable. 3 A withdrawal or bill payment made from a cheque deposited at a branch is considered as a withdrawal at a branch. Please note that in-branch handling fees are extra. 4 Discount on monthly rate is applicable for a period of six months from the date of enrolment. 5 The benefits of a program or package cannot be combined with any other offer from Laurentian Bank. A package applies to only one bank account at a time. 6 Current fees apply to any transaction exceeding those included in the package. 7 Fees related to provincial or federal government remittances are excluded from the package and charged to the customer. 8 Registered trademark of Interac Inc. Certain ATM operators and merchants charge user fees. These fees are not Laurentian Bank service fees. 9 Subject to credit approval. Interest charges always apply. 10 VISA Int./Laurentian Bank of Canada, licensed user. 11 Fees stated in this section are not connected to any of our VISA cards. 12 Fees of issuing bank (if applicable) and administration fees are extra. 13 This service is not included in the banking packages. Notice of fee change: Laurentian Bank reserves the right to modify or introduce new fees by sending written notice to clients receiving a statement or, in other cases, by posting the changes in its branches and at its ATMs.

12 Owning and growing your business is an exciting experience, but it s all the more enjoyable when the business is run smoothly. At Laurentian Bank, we ve understood this for a long time, which is why we do all we can to help you achieve your three banking goals: refine, optimize and save. We offer you the products you re looking for to make doing business easier, and we re always ready to do more to help you go further. Financially. Personally. For more information, please contact your account manager or your branch advisor. Call 514-252-1846 or 1-800-252-1846, or visit www.laurentianbank.ca. 1500A (01/2014)